Foreword
Preface
Introduction
• This is Your Club–Take Advantage of It
• How to Read this Book
PART I—LAYING THE FOUNDATION
Chapter 1: What Does It Mean to Be a Latino?
• The Battle to Belong
• Maximizing Opportunities
• A Word about the Exercises
• Using Your Language
• Uniformity vs. Diversity
Chapter 2: The Balancing Act
• Stereotypes and the Battle for Balance
PART II—THE LATINO ADVANTAGES
Chapter 3: Values
• The Importance of Family
• Loyalty
• Honesty
• Goal Setting
• Respect for Authority
• Know Yourself
• The Need to Please
Chapter 4: The Ability to Build Strong and Loyal Relationships
• Empathy
• Effective Networking
• Strong Cooperation
• The Origins of Latino Relationship Building
• Do Not Take it Personally
Chapter 5: Flexibility
• Adaptability
• Extreme Adaptability
• Creativity
• Play Different Roles
• Generalist vs. Specialist
• Withstanding Uncomfortable Situations
PART III—IMPROVEMENT OPPORTUNITIES
Chapter 6: Communication
• Indirectness
• Humility
• Justifying Mistakes
• Offering Excessive Context
• Informality
Chapter 7: Conflict Management
• Conflict Averse vs. Unreliable
• Leadership and Conflict
• The Three Ps
• Communication
Chapter 8: Networking
• Who is a Contact?
• Basic Rules
• Great Places to Network
• Networking in Practice
PART IV—BRINGING IT ALL TOGETHER
Epilogue
Appendix A: Directory of Resources
Appendix B: Let’s Practice
Index
About the Authors
Mariela Dabbah (Author)
Arturo Poire (Author)