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JESSE KENDALL 123 Elm Street ▪ Lorain, OH 44055 ▪ (440) 555-5555 ▪ firstname.lastname@example.org Diligent office administration and operations management professional with extensive experience in supporting executives and providing seamless execution. Exceptional organizational, communication, analytical, and problem-solving skills with the capacity to work effectively with people at all levels of an organization. Proven leadership skills; able to make sound decisions and accept increasing levels of responsibility. Reputation for displaying professionalism and high levels of integrity. TECHNICAL SKILLS: AS400, Microsoft WordPad and Outlook; Telex, fax, copiers, data entry, ten-key TESTIMONIALS: ADMINISTRATIVE EXPERIENCE “Jesse has always conducted herself ABC INTERNATIONAL, Lorain, OH 20xx to 20xx in a very professional manner and ADMIN PROFESSIONAL (EXPORT DOCUMENTATION COORDINATOR): Prepared and has always taken her work very tracked documents and verified accuracy for an International Customs Broker. seriously, projecting energy and Partnered with Washington Consular Services, banks, and shippers for document desire to learn. Jesse is one of those legalization and requirement fulfillment; validated letters of credit. Provided master that ‘takes that extra mile.’” – Jane documents to steamship lines/NVOCCs in a timely manner to prepare ocean bills of Doe, Ocean Export Lumber lading. Carefully monitored commodities and the commercial value of shipments. Manager, ABC International • Continually consulted the Ocean Export Guide to ensure complete adherence to “Jesse is very organized with a the requirements set by the country of final destination. high degree of accuracy. She is able • Worked extensively with AES, U.S. Customs, and customer service to ensure to process a high volume of work, full client satisfaction and smooth shipment processing. even in high-pressure situations. [She] has certainly proven her BCD INC., Lorain, OH 20xx to 20xx adaptability in the opening of our ADMIN PROFESSIONAL (OCEAN EXPORT MANAGER): Oversaw the Ocean Export office at Lorain.” – Tom Jones, Department and managed export documentation, customer bookings, intermodal, District Manager, BCD Inc. accounting functions, and international/domestic correspondence. Effectively “I, and the rest of my staff, found communicated with NVOCC for freight forwarding. Quoted rates and provided her to be a very reliable and excellent customer service. diligent worker who, to summarize, • Ensured accurate billing of accounts and good workflow; worked closely with ran the office. She was a key other departments to prioritize assignments. contributor to our sales force.” – Mike Smith, Vice President of CDE AMERICA, Lorain, OH 20xx to 20xx Sales, CDE America ADMIN PROFESSIONAL (OFFICE MANAGER / INSIDE SALES ASSOCIATE): Effectively “She was a very dependable ran office operations and supervised and trained employees. Prospected new business employee and coped well with very through telemarketing and provided superior customer service. Approved corporate stressful situations, which was the invoices, quoted rates, and completed export bookings. Ordered supplies and nature of the business.” – Mary maintained office equipment. Coordinated with Equipment Control for booking Thomas, District Manager, DEF requirements. Supported import/export intermodal and documentation; communicated Incorporated with overseas offices regarding shipment problems/updates via telex and fax. • Provided strong support to the District Manager and regional office. • On-boarded to open the office for EFG while closing the Memphis, TN office for FGH; executed a seamless transition. DEF INCORPORATED, Lorain, OH 20xx to 20xx ADMIN PROFESSIONAL (EQUIPMENT CONTROL / OFFICE MANAGER): Supervised and trained subordinate staff for an agent of multiple steamship lines, including CDE America; effectively managed import/export traffic and rail billing. Controlled, maintained, and repaired equipment for multiple steamship lines. Updated computer system daily to track equipment movement. Provided accurate data entry and exceptional customer service; notified customers of shipping status and arrival. Approved corporate invoices and collected ocean freight monies/documentation. • Quickly promoted to Office Manager role after successfully handling the import desk and equipment control for several lines. EDUCATION Associate’s Degree, Liberal Arts, XYZ College, Loraine, OH ▪ 20xx
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