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					                                                                                  Performance Management - Traffic Lights                                                                          S Edwards
                                                                                   Performance Improvement Plan 2004/05                                                                          ICT Services




                                                                                       Target                                   Actual   Target   Target   Target
 CP Ref   CS Ref       OBJECTIVE                          ACTION                                Jun-04 Sep-04 Dec-04   Feb-05                                              Comments
                                                                                        04/05                                   04/05     05/06    06/07    07/08
CP2                Put the customer at   To increase the number of Council
                   the heart of the      consultations that are available on the                Amber    Amber
                   Council               website by March 2005'
CP2                Put the customer at   To increase the uptake of the website
                   the heart of the      www.shrewsbury.gov.uk as a main service                                                                                    Hits on the website have
                                                                                                                                                                     increased by 60% year
                   Council               delivery channel. We will achieve this by
                                                                                                Green    Green                                                       on year. ICT is actively
                                         informing staff, councillors and citizens                                                                                         publicising
                                         using promotional and training activities                                                                                  www.shrewsbury.gov.uk

CP2                Put the customer at To increase the customer focussed self
                                                                                                                                                                       Payments & Online
                   the heart of the    service and interactive capability of the                Green    Green
                                                                                                                                                                    Forms being implemented
                   Council             website
CP2                Put the customer at To commence the roll out of a corporate
                   the heart of the    electronic document management system
                   Council             that will improve customer access to                                                                                         8 services to be online by
                                                                                                Green    Green
                                       information and enable the Council to                                                                                                  Jan 05
                                       meet its requirements under the Freedom
                                       of Information Act 2000
CP2                Put the customer at To introduce an integrated data and
                                                                                                                                                                        Service has been
                   the heart of the    telephone network at the new Council
                                                                                                                                                                       extended to Quarry
                   Council             Offices that will support the delivery of                Green    Green
                                                                                                                                                                        Fitness Centre &
                                       more efficient and cost effective council                                                                                          Crematorium
                                       services
CP2       Env      Promote             To significantly reduce paper consumption
          W4       sustainable use of and printing costs throughout the Council
                   resources and       by introducing a streamlined network of                                                                                      50 desktop printers have
                                                                                                Green    Green
                   reduce waste        copier/printers to replace the existing large                                                                                     been removed
                                       number of desktop printers and
                                       photocopiers
CP3                Improve local       Council Meetings will be facilitated by the
                   democracy           introduction of a wireless audio/visual                                                                                         Currently reviewing
                                                                                                Amber    Amber
                                       system in the new Council Chamber                                                                                                wireless options

CP9       Ecn W6Improve and              Develop a website for all parishes
                                                                                                                                                                    Pilot websites have been
                develop local                                                                   Green    Green
                                                                                                                                                                    developed with 4 parishes
                workforce skills
CP12      Com Improve Social             To extend the provision of free public                                                                                       Free Public Internet
          W4    Inclusion                internet access in the urban area (Quarry                                                                                   Access Points Being
                                         Fitness Centre and Museums) and to                     Green    Green                                                       introduced at Quarry
                                         investigate ways of providing the service                                                                                  Fitness Centre and Roy
                                         in rural areas also                                                                                                             Fletcher Centre




          997241bd-508a-4aaa-8cc9-fbb6edec7fec.xls                                                      Page 1 of 3                                                                                  4/25/2010
                                                                                      Performance Management - Traffic Lights                                                          S Edwards
                                                                                       Performance Improvement Plan 2004/05                                                          ICT Services




CP17       Env W5Improve access           To maximise the amount of Council
                 and transportation       information that is available through the
                                                                                                  Amber    Amber
                                          website as part of the Freedom of
                                          Information Act Publication Scheme

                                                                                          Key:                 On target              Progressing                       Stop

 Target              PERFORMANCE                                                         Target                                     Actual    Target  Target Target
            Ref                                                                                   Jun-04 Sep-04 Dec-04     Feb-05                                        Comments
 Setting              INDICATORS                                                          04/05                                     04/05      05/06   06/07  07/08
                                          The % of interactions with public, by type,   90.00%                                               100.00% 100.00%
                                          which are capable of electronic service
National   BV 157 Corporate Health        delivery and which are being delivered                  Green    Green                                                         On target
                                          using internet protocols or other paperless
                                          methods

                       APPROVED                                                          Target                                     Actual   Target   Target   Target
                                                                                                  Jun-04 Sep-04 Dec-04     Feb-05                                        Comments
                        PROJECTS                                                          04/05                                     04/05     05/06    06/07    07/08




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                997241bd-508a-4aaa-8cc9-fbb6edec7fec.xls                                              Project: Project




PROJECT:
OFFICER:


CRITICAL PATH                  2004                                                                                                            2005


CRITICAL ACTION                           APRIL            MAY   JUNE   JULY   AUGUST   SEPTEMBER   OCTOBER              NOVEMBER   DECEMBER   JANUARY   FEBRUARY   MARCH   APRIL   MAY           JUNE




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