I F S A P P L I C A

I F S A P P L I C A T I O N S ™ IFS/Service Contract Management IFS/Service Contract Management™ enables all service providers to ensure the right level of service at the right price—as agreed with their customers. With this module, they can invoice each service job separately, weekly/monthly/yearly (or any other specified time period), at a fixed price or any combination of these, according to the contract. The service level for every service object, such as response times or total repair times, can be specified as agreed. The system will react and check the type of service as it has been specified in the service contract. If the contracted level of service is not fulfilled, alerts can be automatically generated to initiate appropriate actions. It is possible to have one or more service contracts per customer; each of the service contracts can consist of different agreements. This allows the service level, pricing, invoicing and preventive maintenance to be specified differently between service objects. ™ Customer-specific pricing and discounts Customer-specific pricing as well as discounts can be specified in the contract for any type of service, for tools and for spare parts, when they are sold on a sales order or when they have been used during the service. Pricing and discounts can be determined for every single part or on a grouped part level. The system automatically generates the specified prices and discounts for each service job included in the contract. Service outside the contract will be handled in a normal manner, using standard prices. Equipment Work | Service Order Preventive Maintenance IFS/Service Contract Management Invoicing Mobile&Wireless Por tals IFS/Service Contract Management Price Agreement Service Agreement Cap Price Agreement Payment Plan Agreement Preventive Maintenance Agreement A CUSTOMER CONTRACT CAN CONSIST OF ONE OR MORE AGREEMENT COMPONENTS IN DIFFERENT COMBINATIONS I F S A P P L I C A T I O N S ™ IFS/Service Contract Management—Functional overview Service agreement Invoicing as requested by the customer • Specify and control the agreed service level—for each service object individually, for selected service objects within a structure or for all the service objects at a customer site. • When a job is initiated, the agreed conditions and pricing are applied. The system indicates—in several places—whether a service object is part of a service agreement or not. The information is available to technicians, call center personnel, management and the customer. • Alerts are generated if a specified service level is exceeded. Flexible invoicing • Dates and frequency for invoicing of service contracts, rentals or other recurring service charges can be specified according to the payment plan. Preventive maintenance agreement • Invoice spares entirely or partly via the service contract, with work invoiced per service activity—or vice versa • Invoice • By service contract regularly, as specified and independent of the service activities • By each service job • Combination of both Cost control by cap price agreement • Set up preventive maintenance activities and link them to the service contract. • Automatically generate service orders for preventive maintenance that is • Calendar-based • Criteria-driven • Event-driven • Invoice preventive maintenance via the contract, as it is performed, or both. • Use scorecards for service level and service contract margin. Service contract analysis • Profitability of service contracts and compliance with agreed service levels can easily be seen in graphs or scorecards. • More detailed analysis is available by drilling down to the individual service order that may have caused a discrepancy. • Specify maximum service cost for a given time period with cap price agreements. When the specified amount is reached, no more invoices are created for the period. En0904-1 Production: CMC, February 2002. THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’ SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IF YOU NEED FURTHER INFORMATION, E-MAIL TO INFO@IFSWORLD.COM, CONTACT YOUR LOCAL IFS OFFICE OR VISIT OUR WEB SITE, WWW.IFSWORLD.COM.