HUC Staffing Levels UW-Hospital and Clinics Project Proposal by crawfordhanes

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									    HUC Staffing Levels
     UW-Hospital and Clinics
Project Proposal – February 15, 2000

            Team U
         Jeanette Amanda
           Agatha Chen
         Miko Hadikusuma
          Asha Ramnarine
Presentation Agenda
   Project Background
   Problem Statement
   Performance Measures
   Alternatives
   Methods
   Limitations and Challenges
   Deliverables
Project Background
   Health Unit Coordinator (HUC)
       Transcription and communication of physician
        orders
       Maintenance, security and confidentiality of the
        medical record (a legal document)
       Communicate with internal & external customers
       Act as communication bridge between doctors and
        clients
   UW-Hospital Contacts
       Beth Brace, Training Officer
       Patricia Padjen, Nurse Manager
       Patrick Laemmrich, Management Engineer
Problem Statement
   The role of the HUC needs to be
    restructured to improve efficiency and
    effectiveness in accomplishing tasks.
       Examples of problems include low job
        satisfaction, high turnover in the position,
        errors, and customer dissatisfaction.
Possible Performance Measures
   Wait time (people, orders)
   Errors
   Job satisfaction
   Cost (turnover, training, errors)
   Productivity (# of orders, calls, and
    admissions/discharges)
Alternatives to Be Considered
   Splitting job (clerical vs. technical)
   Hiring more people (determine how
    many and educational background)
   Staffing model
Alternatives Not Considered
   Cross-training into direct care
   Studying all 22 units
   Redesigning workstations
   Developing specific training program
    Methods
   Study 3 units (different times, shifts,
    and days)
       Time study
       Task analysis
       Identify similar activities between units
       Identify source of interruptions
   Job satisfaction survey
   Best practices
Best Practices
   UHC affiliations
   St. Mary’s Hospital
   Meriter Hospital
Limitations
   HUCs’ time
   Budget
   Space and organization of workstation
   Detail-oriented position, but constant
    interruptions can result in errors
   Union and labor negotiations
Deliverables
   Best practices report and presentation
   Final report and presentation
   Staffing model and recommendations
Schedule
Challenges
   Time constraint
   Data collection in cramped space
   Schedule conflicts
   Limiting scope
QUESTIONS OR COMMENTS?

								
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