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Centralized Scheduling Sends Staff Where Most Needed
Inside The new year brought a new way of scheduling staff for Lakeview Center’s 13 residential,
The Lines group home and inpatient units.
Behavioral Health Staffing Solutions was launched Jan.18 as a way of better managing
resources while improving quality of care and reducing risk for the organization. This
Black History Quiz centralized staffing system allows the census and acuity needs of each unit to be considered
and Answers
when deciding where the available workforce will be deployed.
See Page 2
A ‘Legend’ for In other words, nurses and techs can be sent to the units that need them the most. “Oh my
Lakeview Center gosh, it’s working out beautifully,” said Marvic Goodspeed, director of the Primary Care
and Crisis Stabilization units.
See Page 3
AbilityOne and the Previously each unit’s manager was responsible for scheduling its employees. There was
Economy no system for the units to make one another aware of their staffing needs, which can shift
See Page 4 from one day to the next. It was not unusual for one unit to call on agency workers while
Social Workers Honor another unit’s PRN (as-needed) employees waited for work. Often overtime would be high
Peggie Iacuzio for some units while others were overstaffed compared to need.
See Page 4 Under the new system, three Human Resources employees are responsible for scheduling
GCE’s Employee the 300 or so full-time and PRN employees who staff Lakeview’s 24-hour units. Working
Of the Year closely with the units’ leaders, Leslie Morton, the manager of Behavioral Health Staffing
See Page 5 Solutions, and Travis Gibson and Jennifer Jones, its coordinators, post schedules a month
in advance, adjusting them each day as needs change or employees call in sick.
Milestone Anniversaries
See Page 6 Each employee is based at a home
Gen. Petraeus Salutes unit, generally the unit where he or she
GCE Employees worked prior to centralized scheduling.
Requests for time off are made to the
See Page 7
Behavioral Health Staffing Solutions
Report Lauds staff, which must approve all leave after
Forensic Project first consulting with the affected unit’s
See Page 7 leaders.
Interested In Adoption?
A nurse or a tech must have the required
See Back Page skills to be scheduled at a unit other
than his or her base unit. “When we first
started, we identified people who had
worked in other areas,” Morton said.
“We also identified units with similar
populations.”
Behavioral Healthcare Days
March/April 2009 Once centralized scheduling got Peggie Iacuzio, left, and Mary Carter, both of the
Lakeview Center Forensic Program, stand in the
underway, employees began to be gallery of the Florida Capitol during Behavioral
CenterLines is published by
Lakeview Center cross-trained so they could float to Healthcare Days, a two-day event sponsored by
Marketing Department other units when necessary. Individual the Florida Council for Community Mental Health.
Karen Smith, Writer/Editor strengths and backgrounds also are The two were among more than 200 consumers,
(850) 469-3508 considered and weighed according to advocates and providers highlighting the importance
of mental health and substance abuse treatment.
Tish Pennewill, Marketing Director the needs of the units. LCI President Gary Bembry also attended, as did
(850) 469-3621
Continued On Back Page Iacuzio’s daughter, Gina Palmisano.
Submit news to ksmith@bhcpns.org
Quiz Answers Teach Who’s Tops In Behavioral Health?
Black History Check It Out Here
Here are the questions and The Behavioral Health Stakeholders Committee, a customer satisfaction team
answers for the weekly Black for Lakeview Center’s Behavioral Health division, plans to share improvement
History Month quiz held by the ideas by highlighting the division’s most successful ─ and most improved ─ units.
Baptist Health Care Diversity
Committee in February: Each issue of CenterLines will report the Behavioral Health units receiving the
Week One highest satisfaction scores for their comparison group. Units that have the most
1. Name the running back who improved scores among their comparison group also will be noted.
holds the NFL career rushing record.
(Emmitt Smith) The comparison groups were created earlier to ensure fairness when measuring
2. What name was given Martin one unit’s satisfaction scores against another’s. Those comparison groups are:
Luther King Jr. at birth? (Michael) Adult Inpatient, Adult Residential Substance Abuse, Adult Residential Mental
3. What Civil Rights Act was signed Health, Children’s Residential, Psychiatry/Psych. Support, Adult Outpatient
in 2002 by President George W. Mental Health, Adult Outpatient Substance Abuse, Children’s Outpatient and
Bush to require federal agencies to Day Treatment.
be accountable for violations of anti-
discrimination and whistle-blower The Stakeholders Committee plans to ask supervisors of the pertinent units
protections? what has contributed to their units’ high scores or most improved scores. Their
(The Fear Act/Notification and answers will be features in CenterLines.
Federal Employee Anti-discrimination
and Retaliation Act of 2002) “By sharing in Centerlines our intent is to reward these programs as well as
Week Two present ideas that other units may incorporate to improve their scores,” said
1. Name the first black to become a George Crisco, director of Adult Residential Services and a member of the
majority owner of a professional sport Stakeholders Committee.
franchise. (Robert Johnson)
2. What year was the first Martin Behavioral Health Units
Luther King Jr. National Holiday By Comparison Groups
celebrated? (1986) Comparison Group Highest Scoring Most Improved
3. Which black Miss America went
Child On-Site School Overlay-Santa Rosa (4.65) School Day Support (+.06)
on to become a veterinarian? (Debbye
Turner) Child Outpatient Home Intervention (4.52) N/A
Week Three Child Residential N/A N/A
1. Name the only Women’s National Substance Abuse Outpatient Pathway Pensacola (4.82) Pathway Pensacola (+.47)
Basketball Association black female Psychiatry/ Psych Support Child Psych Support (4.72) Child Psych Support (+.10)
player to have her own basketball
shoe. (Sheryl Swoopes) Adult Inpatient WFCCC West Unit (4.90) WFCCC West Unit (+.60)
2. What is the name of the “Black Adult Residential Villas and Lodges (tied- 4.82) Lodges (+.24)
National Anthem?”(“Lift Every Voice Day Treatment Programs Century Social (5.00) Century Social (+.11)
and Sing”) Adult Outpatient Century Outpatient (4.92) Avalon Outpatient (+.22)
3. Who was the first African American
Substance Abuse Residential ART (4.71) ART (+.17)
appointed to the position of Secretary
of Education? (Roderick Raynor
Paige) Catch LCI on Channel 3’s ‘Dayside’
Week Four Newscaster Sue Straughn’s popular “Dayside” talk show regularly features
1. Who was the first Black Lakeview Center Inc. and its three service divisions. Airing weekdays at 11 a.m.
congressman to represent an entire on WEAR-TV 3, the program will host LCI-affiliated guests on these dates:
state? (Joshiah T. Walls) March 18 Peggy Custred, FamiliesFirst Network, discussing adoption
2. Name the first black American to
vote in the U.S. in 1870? (Thomas April 1 Erika Smith, Rape Crisis/Trauma Recovery, highlighting Sexual
Mundy Peterson) Assault Awareness Month
3. Which state did the first Black April 15 Kimberly Womack, Baptist Hospital Emergency Trauma Center,
congressman represent? (Florida) explaining the Sexual Assault Nurse Examiner (SANE) Program
April 22 Dr. Andi Minyard, medical examiner for Circuit 1, discussing
child abuse prevention efforts
April 29 Suzanne Cobbs, licensed mental health counselor, discussing
post-partum depression
2
FFN Worker Honored as a BHC ‘Legend’
An employee of FamiliesFirst Network was one of only importance of being a good, healthy
five people selected as Baptist Health Care “Legends” for parent. When the teen went into
the Year 2008. labor, Amy rushed to the hospital
at 3 a.m. and remained by the girl’s
Amy Boudreaux, an FFN family services counselor, side until the next day when she
received Baptist Health Care’s highest employee gave birth. Amy’s compassion
recognition at the Feb. 26 annual meeting of the reassured the girl that she wasn’t alone.
organization’s boards of directors, where she received a
plaque and pin denoting her as a “Legend of Baptist Boudreaux helped another foster
Health Care.” child, a teenage boy, by making sure
he was able to participate in his
school band. Twice a week, often as Amy Boudreaux
Boudreaux’s nomination for the award was based on her
selection as a “Champion” of Lakeview Center. Boudreaux late as 9 p.m., Amy drove the young
often spends her own time, money and energy developing man to band practice. She also made sure he had everything
meaningful relationships for the foster children she serves. he needed, such as his uniform and instrument.
She doesn’t give in or give up. She works fervently to help
those teens have a chance at a good life. BHC Legends exemplify the mission of Baptist Health
Care. They consistently provide superior service, whether
Recently, Boudreaux coached and encouraged a teenage on the clock or off. Employee reward and recognition is a
client throughout the girl’s pregnancy, emphasizing the fundamental practice at Baptist Health Care.
‘HeART and Home’ Set for Walton County Area
“HeART and Home,” an arts and crafts show being held at A division of Lakeview Center, FamiliesFirst Network
the Hammock Bay community, will benefit foster children is responsible for the safety, stability and well-being of
while spotlighting the talents and wares of local artisans abused or neglected children in Escambia, Santa Rosa,
and shops. Okaloosa and Walton counties. Through a contract with the
state of Florida, FamiliesFirst works with various agencies,
Set for March 14 from 10 a.m. to 3 p.m., HeART and individuals, community groups and the judicial system
Home provides an opportunity to see a sampling of to provide foster care and related services to children and
Hammock Bay’s newly built homes and enjoy a variety of their families.
art, crafts and retail displays.
Hammock Bay is located at 74 Great Hammock Bend
“The developers at Hammock Bay have opened their show in Freeport. For information about HeART and Home or
homes to help support our foster care efforts,” says Terri becoming a foster parent, contact Terri Marshall at (850)
Marshall, foster home recruiter for FamiliesFirst Network 453-7766.
of Lakeview. “The day will have something for just about
every member of the family, with arts, crafts, displays from HUD Awards Grant to Lakeview Center
local retailers, door prizes, food vendors and activities for The U.S. Department of Housing and Urban Development
the kids.” has awarded $572,365 to Lakeview Center’s supportive
housing programs for people who are homeless and have
Tickets are $5 and can be purchased in advance at serious and persistent mental illnesses with concurrent
Acceptance Capital Mortgage, 3997 Commons Drive, Suite substance abuse issues.
M, Destin, or at any of these FamiliesFirst Network service
centers: Fort Walton Beach Service Center, 340 Beal The grant, which must be renewed annually, helps fund
Parkway, Fort Walton Beach; Crestview Service Center, 20 beds for transitional living and supportive services to
299 Main St., South, Crestview; or DeFuniak Springs individuals within the target population. The grant also
Service Center, 79 North Davis Lane, DeFuniak Springs. helps fund 30 permanent housing slots for persons falling
within that population. Those slots are in both Escambia
Tickets will also be sold at the event. Proceeds will support and Santa Rosa counties.
activities of local foster parents.
Director of Community Services Dennis Goodspeed
A similar HeART and Home event was held in December credits Residential Director Paula Threat and her team for
at the Nature Trail development near Pensacola. It raised successfully securing the highly competitive grant.
$1,200 for children in foster care.
3
NISH CEO Predicts Support for AbilityOne Agencies
NISH President Bob Chamberlin is optimistic that reliability,” he said. “They have gone in and succeeded
AbilityOne-affiliated agencies like Gulf Coast Enterprises where other providers have had problems.”
(GCE) will withstand the throes of today’s troubled
economy, thanks to a Department of Defense initiative. The difference, said Chamberlin, is that GCE’s leadership
takes a systematic approach, one that’s structured, geared
That initiative — issued in an August toward data and focused on continual improvement.
27, 2008, memorandum from the
Office of the Undersecretary of “Having high quality is a never-ending journey,”
Defense — calls for procurement Chamberlin said. “You don’t have it overnight, and unless
officials to increase the number of you continually concentrate on it, you can lose it in a
contracts they enter for the purchase flash.”
of products and services from the
AbilityOne Program, an offshoot Quality is important to NISH. “We want our government
of the Javits-Wagner-O’Day Act, a customers to want us because of our quality,” Chamberlin
law compelling federal agencies to said.
purchase products and services from Bob Chamberlin
nonprofit organizations that provide In lean times like these, delivering high quality services can
employment for people who are blind or have other severe provide an advantage with customers from the commercial
disabilities. sector or with state governments – areas where AbilityOne
agencies are most likely to be impacted by the economy,
GCE exists to employ people with disabilities, including Chamberlin said.
those with service-connected disabilities. It operates by
securing contracts to provide specific services and then The situation is more promising at the federal level. A
hiring, training and supervising a workforce composed few years ago, AbilityOne initiated a recognition program
mostly of people with physical impairments, mental for legislators who promote employment opportunities
illnesses or developmental disabilities. for people with disabilities. The first to be named an
AbilityOne Champion was a junior senator from Illinois:
NISH is a national agency designated to support the Barack Obama, whose presidential campaign included a
nonprofit organizations participating in AbilityOne. This platform addressing the needs of the disabled.
support includes providing technical help, legislative and
regulatory assistance, and the professional training needed Even before Obama’s election, the White House was
for successful contract management. friendly toward AbilityOne. Then President George W.
Bush issued an executive order calling for its support after
In Pensacola Jan. 28-29 for the 2009 GCE Leadership the First Lady met with Chamberlin and other advocates.
Conference, Chamberlin said Gulf Coast Enterprises is
“one of the leaders” among the 560 nonprofit agencies “In general, we have an environment we think will be
receiving NISH’s assistance. supportive,” Chamberlin said.
“GCE has a great reputation and is known for quality and The Defense Department remains AbilityOne’s largest customer.
Social Workers Honor Lakeview Employee
Peggie Iacuzio, the director of Lakeview Center’s community groups and Lakeview Center. CIT
forensic program, was named 2009’s Citizen of the provides specialized training to law enforcement
Year by the Northwest Florida unit of the Florida officers so that they can more effectively respond to
Chapter of the National Association of Social Workers. crisis calls involving people with mental illnesses,
addictions or co-occurring disorders.
Iacuzio was lauded for her exceptional leadership
skills and ongoing contributions to human services The honor was presented March 5 at the annual
and the community. Besides her tireless efforts on awards luncheon held by the Association. Iacuzio
behalf of people with mental illnesses, Iacuzio has was nominated by Whiting Field’s Shawn Fitzpatrick,
played a key role in the area’s Crisis Intervention who serves on the faculty of the Crisis Intervention
Team, a collaboration of law enforcement agencies, Team.
4
Diligence Earns Employee of the Year Honors for D.C. Worker
Vince Vitale, a 22-year-old resident of Frederick,
Maryland, was named Gulf Coast Enterprises’ Employee
of the Year during the GCE Leadership Conference held at
Pensacola Beach in late January.
“He’s one of the best employees that we have,” says Fred
Hornsby, senior project manager at the Washington, D.C.,
Armed Forces Retirement Home, where Vitale is a food
service worker. “It’s been said that he works at the rate of
two employees.”
On Feb. 13, surrounded by his co-workers and family,
Vitale was presented with the Employee of the Year Award,
an inscribed brass and wood-finish plaque. The celebration
had been delayed until Gary Murphy, the contract manager
for the unit, could attend it. Vitale’s selection for the award GCE Employee of the Year Vince Vitale, center, stands amid,
was kept a secret from him until that time. from left to right, Cleophus Snow, dining manager; Gary Murphy,
contract manager; Fred Hornsby, senior project manager; Charles
Dickerson, director of resident services; and Greg Wilson,
Vitale had to overcome a great deal to succeed in his contract specialist. Dickerson is with the Armed Forces Retirement
position. He has autism, and when he began working for Home; the others are with Gulf Coast Enterprises.
GCE in January 2006, he said little to anyone, keeping
mostly to himself. Always willing to lend a hand, Vitale helps wash dishes
and stack trays in their holders once they are cleaned. He
Vitale is responsible for collecting trays with their soiled makes sure the dining hall stays tidy, collecting trash and
dinnerware and transporting them to the dish room for making sure no dirty trays are left there. His work habits
washing. As he learned his job, Vitale became more are outstanding. He is always punctual and stays busy from
outgoing. He now greets everyone he encounters: the time he reports for duty until the time he leaves for the
co-workers, leaders and residents alike. night. His supervisors say he moves at a faster pace than
most workers and that sometimes they have to tell him to
“He’s found a home here,” Hornsby said. slow down.
Vitale is well-liked and respected by his fellow employees Having completed high school last year, Vitale has an
and supervisors. He is good at what Hornsby describes as a apartment in the basement of his parents’ home and
very important job. There are thousands of trays and dishes navigates the Washington, D.C., bus system himself. He
to be picked up, transported and cleaned three times a day. and many like him prove that, when given opportunities
“If you don’t have a good person in the dish room, you’re and support, people with disabilities can build lives of
in trouble,” Hornsby said. dignity and success.
Community Leaders Join LCI Board of Directors
An advertising executive and a Chamber of Commerce Under Emerson’s leadership, the Pensacola Bay Area
president have been appointed to the board of directors for Convention and Visitor’s Bureau was ranked No. 1 by the
Lakeview Center Inc. Southeastern Tourism Society. She serves on the University
of West Florida’s Business Advisory Council and is a
Audra A. Carter, owner and president of AC Advertising, founding member of IMPACT 100 of the Pensacola Bay
and Evon Emerson, president and CEO of Pensacola Bay Area.
Area Chamber of Commerce, received their appointments
at the Baptist Health Care annual meeting on Feb. 26. Other members of Lakeview Center’s board of directors
are its chair, H. Britt Landrum Jr.; its vice-chair, Deborah
The host of “Bridging the Gap” program on WRNE Radio Ford, Ed.D.; its secretary, Hunter Walker; its treasurer, Dale
980, Carter specializes in multi-cultural advertising and Jordan; and members Charles Beall Jr., Joseph G. Buehler,
promotional services. She serves on the boards of directors Vince Currie, Rev. Dr. Hugh Hamilton III, Michael Killam,
for the Foundation for Excellence, the Early Learning Tim Wright, Jarl T. Young and Marcia Williams, Ed.D.
Coalition of Escambia, Favor House, the Northwest Florida Rev. David McDowell-Fleming and Joe Felkner serve as
Arts Council and other organizations. advisors.
5
Milestone Anniversaries
Reaching milestones in their careers within the LCI network, West Florida Community Care Center or
Gulf Coast Enterprises are the following employees, grouped according to their years of service and
identified by their work sites:
Lakeview Center Inc. Diana Young, Lakeview Lodges (April 26)
Beverly Orezzoli, FamiliesFirst Network–Adoptions (April 28)
25 Years
Joyce Hemingway, Primary Care Services (April 30)
West Florida Community Care Center
20 Years
20 Years
Sheila Gillam, Lakeview Place (April 3)
Wanda Moorer, Lakeview Lodges (April 3) Robert Feil
Sandra Spires, Children’s Psychiatric Support Services (April 17) 10 Years
Vanessa Scott, The Meridian (April 24) Johnny McKinney
15 Years 5 Years
Betsy Shepard, Crisis Stabilization Unit (April 4) Ileane McCray
10 Years
David Williamson, Century Clinic (March 8) Gulf Coast Enterprises
Betty Smith, Primary Care Services (March 15)
James Murphy, Pharmacy (April 5) 10 Years
Dixie Slack, Purchasing (April 5) Mario Giacometti, Eglin AFB Food Service (March 15)
Lynn Lymons, Crisis Stabilization Unit (April 14) Charles Melson, Eglin AFB Food Service (March 15)
Bob Singerman, Crisis Stabilization Unit (April 19) Rebecca Carter, Eglin AFB Food Service (April 1)
Faith Clark, Eglin AFB Food Service (April 1)
5 Years Traudel M. Clark, Eglin AFB Food Service (April 1)
Ernest Curry, Crisis Stabilization Unit (March 1) Snow Forrester, Eglin AFB Food Service (April 1)
Cliff Hodge, The Friary (March 1) Pai Grimes, Eglin AFB Food Service (April 1)
David Matthews, The Friary (March 1) Leila McIntosh, Eglin AFB Food Service (April 1)
Jennifer Estill, Psychiatry (March 15) Remedios Rankin, Eglin AFB Food Service (April 1)
Richard Tavara, Psychiatric Support (March 29) Daungduan Welty, Eglin AFB Food Service (April 1)
Regina McKay, The Friary (April 12) Nora Younger, Eglin AFB Food Service (April 1)
Gail White, Outpatient Nursing Clinic (April 12) Sonia Daugherty, Eglin AFB Food Service–EOD (April 1)
Sheila Smith, FamiliesFirst Network–Licensing (April 12) Angel Martell, Eglin AFB Food Service–EOD (April 1)
Kate Holy, Project Choice (April 26) Gliceria Zeidner, Eglin AFB Food Service–EOD (April 1)
Bobby Newby, Independent Living (April 26) Angela Durham, Eglin AFB Food Service (April 9)
Marquita Rease, Crisis Stabilization Unit (April 26) Sheree Anne Zukowski, Whiting Field (April 13)
Mia Williams, Primary Care Services (April 26) Carole Milligan, Hurlbert AFB Mail Service (April 13)
Baptist Leadership Society — 2009
The Baptist Leadership Society was formed during 2008 to recognize the generosity of employees. These employees
make annual unrestricted leadership gifts to support the mission of Baptist Health Care, and we extend our sincere
appreciation to this growing list of Society members for fiscal year 2009. For information on joining the Society, call Paul
Young at 469-7937.
Joe Bagley Louis Gomez Jerry Maygarden Al Stubblefield
Gary Bembry Dennis Goodspeed Martha McDowell-Fleming Andy Terry
Cyd Cadena Bob Gowing Eleanor McGee Kerry Vermillion
Katherine Champlin Krystal Hall Donna Morris Sandy Whitaker
Julia Crow Barbara Hamilton Patsy Myers David Wildebrandt
Bob Harriman Carmen Paroby Irv Williams
Scott Davis
Sherry Hartnett Bill Perkins Bob Wilson
Mark Faulkner Cinda Heidorn John Porter
Joe Felkner Allison Hill Dave Rappa
Rich Gilmartin Mike Hutchins Daphne Scordato
Stacy Lewis David Sjoberg
6
Five GCE Employees Honored by Renowned General
Gen. David H. Petraeus recently Gen. Patraeus
honored five employees of Gulf also presented
Coast Enterprises (GCE) for Certificates of
their outstanding service to the Appreciation
for Outstanding
U.S. Central Command, which is
Service to these
headquartered at MacDill Air Force GCE custodial
Base in Tampa. employees. They
are Victoria
The commander of the Central Watkins (top),
Command, Gen. Petraeus is Richard Lebbad
best known for serving as the (center), Jay
commanding general for the Brody (bottom
multi-national coalition forces left) and Joe
in Iraq from January 2007 to Brown (bottom
September 2008. He was a runner-up right).
for TIME magazine’s 2007 Person Gen. David Petraeus, left, presents a Certificate
of the Year honors and is highly of Appreciation to Amarilita Pachecho.
regarded both within and outside
the military. Watkins, all employees of the GCE
custodial unit at MacDill.
In January, Gen. Petraeus presented
framed certificates of appreciation to The five are responsible for making
Amarilita Pachecho, Jay Brody, Joe sure the general’s office suite meets
Brown, Richard Lebbad and Victoria his expectations at all times.
Beach Run Takes a Stand Report Lauds Lakeview’s
Against Sexual Violence Forensic Project
A 5K walk and run is being held on Pensacola Beach April 4 to highlight Crime A state watchdog agency and an advocacy
Victims Rights Week and Sexual Violence Awareness Month. group issued a joint report highlighting the
Circuit 1 Forensic Mental Health Project
“Run for Their Lives” is a project of Lakeview Center’s Rape Crisis/Trauma at Lakeview Center as being among the
Recovery Program. Its purpose is to call attention to the reality of sexual most promising jail diversion programs
violence and to encourage the community to take a stand against violent crime. in Florida.
This is the event’s second year.
The Florida Substance Abuse and Mental
The race begins at 8 a.m., starting and finishing at the parking lot of Casino Health Corp. and Florida Partners in Crisis
Beach, which is located just south of the intersection of Via de Luna Drive and issued the 13-page report in January.
Fort Pickens Road. The course proceeds down Via de Luna, turning through the The document praised the state-funded
neighborhoods off the drive and returning down Via de Luna. Forensic Mental Health Project for
having a “tremendous impact upon the
A post-race party will feature food, live music, a raffle and an awards ceremony coordination of treatment for individuals
with multiple awards being given in both the run and walk divisions. Last year, with mental illness in Escambia and Santa
more than 140 people participated in “Run for Their Lives.” Rosa counties.”
Registration for this year’s event costs $15 for adults and children through April Among the benefits cited in the report
3. Late registration is $20 on the day of the race. The first 200 to register will was a cost savings. “On average, costs
receive a long-sleeved, event T-shirt. Proceeds from “Run for Their Lives” will were under $3,600 per individual for
benefit the Rape Crisis/Trauma Recovery Program at Lakeview Center, which community-based treatment. This
provides services to victims of violence in the Pensacola area. compares to a cost of $7,358 per month or
$41,202 for an average length of stay at
To download a registration form or get more information about the race, go to Florida State Hospital,” the report said.
www.eLakeviewCenter.org or call the Rape Crisis/Trauma Recovery Program at
(850) 469-3800.
7
Centralized Scheduling
Makes a Difference
Continued From Page 1
“For the first time, Human Resources is really involved
in client care,” Morton said. “Staffing is based on clinical
need. If more are called for, we add them.”
Centralized scheduling is expected to help control labor
expenditures by reducing overtime and limiting the
use of costly agency workers. So far, it’s meeting those
expectations. “For us, it has dramatically decreased agency
use, and our overtime has decreased as well,” Goodspeed
said. “In not even two months, it has made a tremendous
difference.” Commitment to Co-Workers
Leaders within Lakeview Center’s operations team did not
Employees, both full-time and PRN, tend to be more hesitate to help out when the food services staff wanted to attend
committed to Lakeview’s mission, values and standards the funeral for a co-worker’s mother. The service was at noon,
than agency workers. They also are more familiar with a busy time for food services, so Director of Operations Jim
how the units operate and better understand the needs of Richardson asked his direct reports to fill in. Helping to serve
food, operate the cash register, wash dishes and clean up were,
the populations they serve. All of this contributes to better from left to right, Troy Adams, food services; Lisa Turnage,
quality of care and reduces risk. therapeutic activity center; Richardson; Buddy Booker, motor
pool; John Thomas, purchasing; and Rusty Pope, maintenance.
Additionally, being relieved of time-consuming scheduling
responsibilities has freed the units’ nurse managers for MAPP Adoption Classes Begin Soon
more direct supervision of staff and clients, Goodspeed
People who are interested in adoption are invited to take a
said.
free, eight-week course, “Model Approach to Partnership
in Parenting,” being held in Fort Walton Beach beginning
The impetus for converting to centralized scheduling
on March 19. A similar course will be held in Pensacola
originated two years ago with Sandy Whitaker, LCI’s
beginning on April 9.
vice president for human resources, who asked benefits
manager David Barrera to investigate the possibility.
Often referred to as “MAPP classes,” the course is required
After researching the experiences of other organizations
by the state of Florida for all prospective adoptive parents.
and benchmarking with two of them, a business plan was
FamiliesFirst Network of Lakeview conducts the classes.
written and presented to management. With approval from
leadership, planning got underway.
The Fort Walton Beach course will be held from 6 to 9 p.m.
each Thursday through May 7, at the FamiliesFirst Service
“The key is labor management instead of just having a
Center, 340 Beal Parkway N.W. In Pensacola the course
schedule,” Barrera said.
will be held from 6 to 9 p.m. each Thursday through June 4
at the FFN administrative offices, 5401 W. Fairfield Drive.
In November a letter explaining the change was sent to
employees of all 24-hour units. Meetings were held at
Baptist Health Care employees can receive up $1,000 to
each unit to answer questions and provide additional
help cover the expenses related to adoption. The funds are
information. Meanwhile, an implementation team, which
provided by Baptist Health Care Helping Hands.To register
included leaders from the affected units, worked out
for the MAPP course or to learn more about adoption, call
the details. By mid-January, Behavioral Health Staffing
FamiliesFirst Network at (866) 313-9874.
Solutions was ready to go.
