Centralized Scheduling Sends Staff Where Most Needed Inside The new year brought a new way of scheduling staff for Lakeview Center’s 13 residential, The Lines group home and inpatient units. Behavioral Health Staffing Solutions was launched Jan.18 as a way of better managing resources while improving quality of care and reducing risk for the organization. This Black History Quiz centralized staffing system allows the census and acuity needs of each unit to be considered and Answers when deciding where the available workforce will be deployed. See Page 2 A ‘Legend’ for In other words, nurses and techs can be sent to the units that need them the most. “Oh my Lakeview Center gosh, it’s working out beautifully,” said Marvic Goodspeed, director of the Primary Care and Crisis Stabilization units. See Page 3 AbilityOne and the Previously each unit’s manager was responsible for scheduling its employees. There was Economy no system for the units to make one another aware of their staffing needs, which can shift See Page 4 from one day to the next. It was not unusual for one unit to call on agency workers while Social Workers Honor another unit’s PRN (as-needed) employees waited for work. Often overtime would be high Peggie Iacuzio for some units while others were overstaffed compared to need. See Page 4 Under the new system, three Human Resources employees are responsible for scheduling GCE’s Employee the 300 or so full-time and PRN employees who staff Lakeview’s 24-hour units. Working Of the Year closely with the units’ leaders, Leslie Morton, the manager of Behavioral Health Staffing See Page 5 Solutions, and Travis Gibson and Jennifer Jones, its coordinators, post schedules a month in advance, adjusting them each day as needs change or employees call in sick. Milestone Anniversaries See Page 6 Each employee is based at a home Gen. Petraeus Salutes unit, generally the unit where he or she GCE Employees worked prior to centralized scheduling. Requests for time off are made to the See Page 7 Behavioral Health Staffing Solutions Report Lauds staff, which must approve all leave after Forensic Project first consulting with the affected unit’s See Page 7 leaders. Interested In Adoption? A nurse or a tech must have the required See Back Page skills to be scheduled at a unit other than his or her base unit. “When we first started, we identified people who had worked in other areas,” Morton said. “We also identified units with similar populations.” Behavioral Healthcare Days March/April 2009 Once centralized scheduling got Peggie Iacuzio, left, and Mary Carter, both of the Lakeview Center Forensic Program, stand in the underway, employees began to be gallery of the Florida Capitol during Behavioral CenterLines is published by Lakeview Center cross-trained so they could float to Healthcare Days, a two-day event sponsored by Marketing Department other units when necessary. Individual the Florida Council for Community Mental Health. Karen Smith, Writer/Editor strengths and backgrounds also are The two were among more than 200 consumers, (850) 469-3508 considered and weighed according to advocates and providers highlighting the importance of mental health and substance abuse treatment. Tish Pennewill, Marketing Director the needs of the units. LCI President Gary Bembry also attended, as did (850) 469-3621 Continued On Back Page Iacuzio’s daughter, Gina Palmisano. Submit news to email@example.com Quiz Answers Teach Who’s Tops In Behavioral Health? Black History Check It Out Here Here are the questions and The Behavioral Health Stakeholders Committee, a customer satisfaction team answers for the weekly Black for Lakeview Center’s Behavioral Health division, plans to share improvement History Month quiz held by the ideas by highlighting the division’s most successful ─ and most improved ─ units. Baptist Health Care Diversity Committee in February: Each issue of CenterLines will report the Behavioral Health units receiving the Week One highest satisfaction scores for their comparison group. Units that have the most 1. Name the running back who improved scores among their comparison group also will be noted. holds the NFL career rushing record. (Emmitt Smith) The comparison groups were created earlier to ensure fairness when measuring 2. What name was given Martin one unit’s satisfaction scores against another’s. Those comparison groups are: Luther King Jr. at birth? (Michael) Adult Inpatient, Adult Residential Substance Abuse, Adult Residential Mental 3. What Civil Rights Act was signed Health, Children’s Residential, Psychiatry/Psych. Support, Adult Outpatient in 2002 by President George W. Mental Health, Adult Outpatient Substance Abuse, Children’s Outpatient and Bush to require federal agencies to Day Treatment. be accountable for violations of anti- discrimination and whistle-blower The Stakeholders Committee plans to ask supervisors of the pertinent units protections? what has contributed to their units’ high scores or most improved scores. Their (The Fear Act/Notification and answers will be features in CenterLines. Federal Employee Anti-discrimination and Retaliation Act of 2002) “By sharing in Centerlines our intent is to reward these programs as well as Week Two present ideas that other units may incorporate to improve their scores,” said 1. Name the first black to become a George Crisco, director of Adult Residential Services and a member of the majority owner of a professional sport Stakeholders Committee. franchise. (Robert Johnson) 2. What year was the first Martin Behavioral Health Units Luther King Jr. National Holiday By Comparison Groups celebrated? (1986) Comparison Group Highest Scoring Most Improved 3. Which black Miss America went Child On-Site School Overlay-Santa Rosa (4.65) School Day Support (+.06) on to become a veterinarian? (Debbye Turner) Child Outpatient Home Intervention (4.52) N/A Week Three Child Residential N/A N/A 1. Name the only Women’s National Substance Abuse Outpatient Pathway Pensacola (4.82) Pathway Pensacola (+.47) Basketball Association black female Psychiatry/ Psych Support Child Psych Support (4.72) Child Psych Support (+.10) player to have her own basketball shoe. (Sheryl Swoopes) Adult Inpatient WFCCC West Unit (4.90) WFCCC West Unit (+.60) 2. What is the name of the “Black Adult Residential Villas and Lodges (tied- 4.82) Lodges (+.24) National Anthem?”(“Lift Every Voice Day Treatment Programs Century Social (5.00) Century Social (+.11) and Sing”) Adult Outpatient Century Outpatient (4.92) Avalon Outpatient (+.22) 3. Who was the first African American Substance Abuse Residential ART (4.71) ART (+.17) appointed to the position of Secretary of Education? (Roderick Raynor Paige) Catch LCI on Channel 3’s ‘Dayside’ Week Four Newscaster Sue Straughn’s popular “Dayside” talk show regularly features 1. Who was the first Black Lakeview Center Inc. and its three service divisions. Airing weekdays at 11 a.m. congressman to represent an entire on WEAR-TV 3, the program will host LCI-affiliated guests on these dates: state? (Joshiah T. Walls) March 18 Peggy Custred, FamiliesFirst Network, discussing adoption 2. Name the first black American to vote in the U.S. in 1870? (Thomas April 1 Erika Smith, Rape Crisis/Trauma Recovery, highlighting Sexual Mundy Peterson) Assault Awareness Month 3. Which state did the first Black April 15 Kimberly Womack, Baptist Hospital Emergency Trauma Center, congressman represent? (Florida) explaining the Sexual Assault Nurse Examiner (SANE) Program April 22 Dr. Andi Minyard, medical examiner for Circuit 1, discussing child abuse prevention efforts April 29 Suzanne Cobbs, licensed mental health counselor, discussing post-partum depression 2 FFN Worker Honored as a BHC ‘Legend’ An employee of FamiliesFirst Network was one of only importance of being a good, healthy five people selected as Baptist Health Care “Legends” for parent. When the teen went into the Year 2008. labor, Amy rushed to the hospital at 3 a.m. and remained by the girl’s Amy Boudreaux, an FFN family services counselor, side until the next day when she received Baptist Health Care’s highest employee gave birth. Amy’s compassion recognition at the Feb. 26 annual meeting of the reassured the girl that she wasn’t alone. organization’s boards of directors, where she received a plaque and pin denoting her as a “Legend of Baptist Boudreaux helped another foster Health Care.” child, a teenage boy, by making sure he was able to participate in his school band. Twice a week, often as Amy Boudreaux Boudreaux’s nomination for the award was based on her selection as a “Champion” of Lakeview Center. Boudreaux late as 9 p.m., Amy drove the young often spends her own time, money and energy developing man to band practice. She also made sure he had everything meaningful relationships for the foster children she serves. he needed, such as his uniform and instrument. She doesn’t give in or give up. She works fervently to help those teens have a chance at a good life. BHC Legends exemplify the mission of Baptist Health Care. They consistently provide superior service, whether Recently, Boudreaux coached and encouraged a teenage on the clock or off. Employee reward and recognition is a client throughout the girl’s pregnancy, emphasizing the fundamental practice at Baptist Health Care. ‘HeART and Home’ Set for Walton County Area “HeART and Home,” an arts and crafts show being held at A division of Lakeview Center, FamiliesFirst Network the Hammock Bay community, will benefit foster children is responsible for the safety, stability and well-being of while spotlighting the talents and wares of local artisans abused or neglected children in Escambia, Santa Rosa, and shops. Okaloosa and Walton counties. Through a contract with the state of Florida, FamiliesFirst works with various agencies, Set for March 14 from 10 a.m. to 3 p.m., HeART and individuals, community groups and the judicial system Home provides an opportunity to see a sampling of to provide foster care and related services to children and Hammock Bay’s newly built homes and enjoy a variety of their families. art, crafts and retail displays. Hammock Bay is located at 74 Great Hammock Bend “The developers at Hammock Bay have opened their show in Freeport. For information about HeART and Home or homes to help support our foster care efforts,” says Terri becoming a foster parent, contact Terri Marshall at (850) Marshall, foster home recruiter for FamiliesFirst Network 453-7766. of Lakeview. “The day will have something for just about every member of the family, with arts, crafts, displays from HUD Awards Grant to Lakeview Center local retailers, door prizes, food vendors and activities for The U.S. Department of Housing and Urban Development the kids.” has awarded $572,365 to Lakeview Center’s supportive housing programs for people who are homeless and have Tickets are $5 and can be purchased in advance at serious and persistent mental illnesses with concurrent Acceptance Capital Mortgage, 3997 Commons Drive, Suite substance abuse issues. M, Destin, or at any of these FamiliesFirst Network service centers: Fort Walton Beach Service Center, 340 Beal The grant, which must be renewed annually, helps fund Parkway, Fort Walton Beach; Crestview Service Center, 20 beds for transitional living and supportive services to 299 Main St., South, Crestview; or DeFuniak Springs individuals within the target population. The grant also Service Center, 79 North Davis Lane, DeFuniak Springs. helps fund 30 permanent housing slots for persons falling within that population. Those slots are in both Escambia Tickets will also be sold at the event. Proceeds will support and Santa Rosa counties. activities of local foster parents. Director of Community Services Dennis Goodspeed A similar HeART and Home event was held in December credits Residential Director Paula Threat and her team for at the Nature Trail development near Pensacola. It raised successfully securing the highly competitive grant. $1,200 for children in foster care. 3 NISH CEO Predicts Support for AbilityOne Agencies NISH President Bob Chamberlin is optimistic that reliability,” he said. “They have gone in and succeeded AbilityOne-affiliated agencies like Gulf Coast Enterprises where other providers have had problems.” (GCE) will withstand the throes of today’s troubled economy, thanks to a Department of Defense initiative. The difference, said Chamberlin, is that GCE’s leadership takes a systematic approach, one that’s structured, geared That initiative — issued in an August toward data and focused on continual improvement. 27, 2008, memorandum from the Office of the Undersecretary of “Having high quality is a never-ending journey,” Defense — calls for procurement Chamberlin said. “You don’t have it overnight, and unless officials to increase the number of you continually concentrate on it, you can lose it in a contracts they enter for the purchase flash.” of products and services from the AbilityOne Program, an offshoot Quality is important to NISH. “We want our government of the Javits-Wagner-O’Day Act, a customers to want us because of our quality,” Chamberlin law compelling federal agencies to said. purchase products and services from Bob Chamberlin nonprofit organizations that provide In lean times like these, delivering high quality services can employment for people who are blind or have other severe provide an advantage with customers from the commercial disabilities. sector or with state governments – areas where AbilityOne agencies are most likely to be impacted by the economy, GCE exists to employ people with disabilities, including Chamberlin said. those with service-connected disabilities. It operates by securing contracts to provide specific services and then The situation is more promising at the federal level. A hiring, training and supervising a workforce composed few years ago, AbilityOne initiated a recognition program mostly of people with physical impairments, mental for legislators who promote employment opportunities illnesses or developmental disabilities. for people with disabilities. The first to be named an AbilityOne Champion was a junior senator from Illinois: NISH is a national agency designated to support the Barack Obama, whose presidential campaign included a nonprofit organizations participating in AbilityOne. This platform addressing the needs of the disabled. support includes providing technical help, legislative and regulatory assistance, and the professional training needed Even before Obama’s election, the White House was for successful contract management. friendly toward AbilityOne. Then President George W. Bush issued an executive order calling for its support after In Pensacola Jan. 28-29 for the 2009 GCE Leadership the First Lady met with Chamberlin and other advocates. Conference, Chamberlin said Gulf Coast Enterprises is “one of the leaders” among the 560 nonprofit agencies “In general, we have an environment we think will be receiving NISH’s assistance. supportive,” Chamberlin said. “GCE has a great reputation and is known for quality and The Defense Department remains AbilityOne’s largest customer. Social Workers Honor Lakeview Employee Peggie Iacuzio, the director of Lakeview Center’s community groups and Lakeview Center. CIT forensic program, was named 2009’s Citizen of the provides specialized training to law enforcement Year by the Northwest Florida unit of the Florida officers so that they can more effectively respond to Chapter of the National Association of Social Workers. crisis calls involving people with mental illnesses, addictions or co-occurring disorders. Iacuzio was lauded for her exceptional leadership skills and ongoing contributions to human services The honor was presented March 5 at the annual and the community. Besides her tireless efforts on awards luncheon held by the Association. Iacuzio behalf of people with mental illnesses, Iacuzio has was nominated by Whiting Field’s Shawn Fitzpatrick, played a key role in the area’s Crisis Intervention who serves on the faculty of the Crisis Intervention Team, a collaboration of law enforcement agencies, Team. 4 Diligence Earns Employee of the Year Honors for D.C. Worker Vince Vitale, a 22-year-old resident of Frederick, Maryland, was named Gulf Coast Enterprises’ Employee of the Year during the GCE Leadership Conference held at Pensacola Beach in late January. “He’s one of the best employees that we have,” says Fred Hornsby, senior project manager at the Washington, D.C., Armed Forces Retirement Home, where Vitale is a food service worker. “It’s been said that he works at the rate of two employees.” On Feb. 13, surrounded by his co-workers and family, Vitale was presented with the Employee of the Year Award, an inscribed brass and wood-finish plaque. The celebration had been delayed until Gary Murphy, the contract manager for the unit, could attend it. Vitale’s selection for the award GCE Employee of the Year Vince Vitale, center, stands amid, was kept a secret from him until that time. from left to right, Cleophus Snow, dining manager; Gary Murphy, contract manager; Fred Hornsby, senior project manager; Charles Dickerson, director of resident services; and Greg Wilson, Vitale had to overcome a great deal to succeed in his contract specialist. Dickerson is with the Armed Forces Retirement position. He has autism, and when he began working for Home; the others are with Gulf Coast Enterprises. GCE in January 2006, he said little to anyone, keeping mostly to himself. Always willing to lend a hand, Vitale helps wash dishes and stack trays in their holders once they are cleaned. He Vitale is responsible for collecting trays with their soiled makes sure the dining hall stays tidy, collecting trash and dinnerware and transporting them to the dish room for making sure no dirty trays are left there. His work habits washing. As he learned his job, Vitale became more are outstanding. He is always punctual and stays busy from outgoing. He now greets everyone he encounters: the time he reports for duty until the time he leaves for the co-workers, leaders and residents alike. night. His supervisors say he moves at a faster pace than most workers and that sometimes they have to tell him to “He’s found a home here,” Hornsby said. slow down. Vitale is well-liked and respected by his fellow employees Having completed high school last year, Vitale has an and supervisors. He is good at what Hornsby describes as a apartment in the basement of his parents’ home and very important job. There are thousands of trays and dishes navigates the Washington, D.C., bus system himself. He to be picked up, transported and cleaned three times a day. and many like him prove that, when given opportunities “If you don’t have a good person in the dish room, you’re and support, people with disabilities can build lives of in trouble,” Hornsby said. dignity and success. Community Leaders Join LCI Board of Directors An advertising executive and a Chamber of Commerce Under Emerson’s leadership, the Pensacola Bay Area president have been appointed to the board of directors for Convention and Visitor’s Bureau was ranked No. 1 by the Lakeview Center Inc. Southeastern Tourism Society. She serves on the University of West Florida’s Business Advisory Council and is a Audra A. Carter, owner and president of AC Advertising, founding member of IMPACT 100 of the Pensacola Bay and Evon Emerson, president and CEO of Pensacola Bay Area. Area Chamber of Commerce, received their appointments at the Baptist Health Care annual meeting on Feb. 26. Other members of Lakeview Center’s board of directors are its chair, H. Britt Landrum Jr.; its vice-chair, Deborah The host of “Bridging the Gap” program on WRNE Radio Ford, Ed.D.; its secretary, Hunter Walker; its treasurer, Dale 980, Carter specializes in multi-cultural advertising and Jordan; and members Charles Beall Jr., Joseph G. Buehler, promotional services. She serves on the boards of directors Vince Currie, Rev. Dr. Hugh Hamilton III, Michael Killam, for the Foundation for Excellence, the Early Learning Tim Wright, Jarl T. Young and Marcia Williams, Ed.D. Coalition of Escambia, Favor House, the Northwest Florida Rev. David McDowell-Fleming and Joe Felkner serve as Arts Council and other organizations. advisors. 5 Milestone Anniversaries Reaching milestones in their careers within the LCI network, West Florida Community Care Center or Gulf Coast Enterprises are the following employees, grouped according to their years of service and identified by their work sites: Lakeview Center Inc. Diana Young, Lakeview Lodges (April 26) Beverly Orezzoli, FamiliesFirst Network–Adoptions (April 28) 25 Years Joyce Hemingway, Primary Care Services (April 30) West Florida Community Care Center 20 Years 20 Years Sheila Gillam, Lakeview Place (April 3) Wanda Moorer, Lakeview Lodges (April 3) Robert Feil Sandra Spires, Children’s Psychiatric Support Services (April 17) 10 Years Vanessa Scott, The Meridian (April 24) Johnny McKinney 15 Years 5 Years Betsy Shepard, Crisis Stabilization Unit (April 4) Ileane McCray 10 Years David Williamson, Century Clinic (March 8) Gulf Coast Enterprises Betty Smith, Primary Care Services (March 15) James Murphy, Pharmacy (April 5) 10 Years Dixie Slack, Purchasing (April 5) Mario Giacometti, Eglin AFB Food Service (March 15) Lynn Lymons, Crisis Stabilization Unit (April 14) Charles Melson, Eglin AFB Food Service (March 15) Bob Singerman, Crisis Stabilization Unit (April 19) Rebecca Carter, Eglin AFB Food Service (April 1) Faith Clark, Eglin AFB Food Service (April 1) 5 Years Traudel M. Clark, Eglin AFB Food Service (April 1) Ernest Curry, Crisis Stabilization Unit (March 1) Snow Forrester, Eglin AFB Food Service (April 1) Cliff Hodge, The Friary (March 1) Pai Grimes, Eglin AFB Food Service (April 1) David Matthews, The Friary (March 1) Leila McIntosh, Eglin AFB Food Service (April 1) Jennifer Estill, Psychiatry (March 15) Remedios Rankin, Eglin AFB Food Service (April 1) Richard Tavara, Psychiatric Support (March 29) Daungduan Welty, Eglin AFB Food Service (April 1) Regina McKay, The Friary (April 12) Nora Younger, Eglin AFB Food Service (April 1) Gail White, Outpatient Nursing Clinic (April 12) Sonia Daugherty, Eglin AFB Food Service–EOD (April 1) Sheila Smith, FamiliesFirst Network–Licensing (April 12) Angel Martell, Eglin AFB Food Service–EOD (April 1) Kate Holy, Project Choice (April 26) Gliceria Zeidner, Eglin AFB Food Service–EOD (April 1) Bobby Newby, Independent Living (April 26) Angela Durham, Eglin AFB Food Service (April 9) Marquita Rease, Crisis Stabilization Unit (April 26) Sheree Anne Zukowski, Whiting Field (April 13) Mia Williams, Primary Care Services (April 26) Carole Milligan, Hurlbert AFB Mail Service (April 13) Baptist Leadership Society — 2009 The Baptist Leadership Society was formed during 2008 to recognize the generosity of employees. These employees make annual unrestricted leadership gifts to support the mission of Baptist Health Care, and we extend our sincere appreciation to this growing list of Society members for fiscal year 2009. For information on joining the Society, call Paul Young at 469-7937. Joe Bagley Louis Gomez Jerry Maygarden Al Stubblefield Gary Bembry Dennis Goodspeed Martha McDowell-Fleming Andy Terry Cyd Cadena Bob Gowing Eleanor McGee Kerry Vermillion Katherine Champlin Krystal Hall Donna Morris Sandy Whitaker Julia Crow Barbara Hamilton Patsy Myers David Wildebrandt Bob Harriman Carmen Paroby Irv Williams Scott Davis Sherry Hartnett Bill Perkins Bob Wilson Mark Faulkner Cinda Heidorn John Porter Joe Felkner Allison Hill Dave Rappa Rich Gilmartin Mike Hutchins Daphne Scordato Stacy Lewis David Sjoberg 6 Five GCE Employees Honored by Renowned General Gen. David H. Petraeus recently Gen. Patraeus honored five employees of Gulf also presented Coast Enterprises (GCE) for Certificates of their outstanding service to the Appreciation for Outstanding U.S. Central Command, which is Service to these headquartered at MacDill Air Force GCE custodial Base in Tampa. employees. They are Victoria The commander of the Central Watkins (top), Command, Gen. Petraeus is Richard Lebbad best known for serving as the (center), Jay commanding general for the Brody (bottom multi-national coalition forces left) and Joe in Iraq from January 2007 to Brown (bottom September 2008. He was a runner-up right). for TIME magazine’s 2007 Person Gen. David Petraeus, left, presents a Certificate of the Year honors and is highly of Appreciation to Amarilita Pachecho. regarded both within and outside the military. Watkins, all employees of the GCE custodial unit at MacDill. In January, Gen. Petraeus presented framed certificates of appreciation to The five are responsible for making Amarilita Pachecho, Jay Brody, Joe sure the general’s office suite meets Brown, Richard Lebbad and Victoria his expectations at all times. Beach Run Takes a Stand Report Lauds Lakeview’s Against Sexual Violence Forensic Project A 5K walk and run is being held on Pensacola Beach April 4 to highlight Crime A state watchdog agency and an advocacy Victims Rights Week and Sexual Violence Awareness Month. group issued a joint report highlighting the Circuit 1 Forensic Mental Health Project “Run for Their Lives” is a project of Lakeview Center’s Rape Crisis/Trauma at Lakeview Center as being among the Recovery Program. Its purpose is to call attention to the reality of sexual most promising jail diversion programs violence and to encourage the community to take a stand against violent crime. in Florida. This is the event’s second year. The Florida Substance Abuse and Mental The race begins at 8 a.m., starting and finishing at the parking lot of Casino Health Corp. and Florida Partners in Crisis Beach, which is located just south of the intersection of Via de Luna Drive and issued the 13-page report in January. Fort Pickens Road. The course proceeds down Via de Luna, turning through the The document praised the state-funded neighborhoods off the drive and returning down Via de Luna. Forensic Mental Health Project for having a “tremendous impact upon the A post-race party will feature food, live music, a raffle and an awards ceremony coordination of treatment for individuals with multiple awards being given in both the run and walk divisions. Last year, with mental illness in Escambia and Santa more than 140 people participated in “Run for Their Lives.” Rosa counties.” Registration for this year’s event costs $15 for adults and children through April Among the benefits cited in the report 3. Late registration is $20 on the day of the race. The first 200 to register will was a cost savings. “On average, costs receive a long-sleeved, event T-shirt. Proceeds from “Run for Their Lives” will were under $3,600 per individual for benefit the Rape Crisis/Trauma Recovery Program at Lakeview Center, which community-based treatment. This provides services to victims of violence in the Pensacola area. compares to a cost of $7,358 per month or $41,202 for an average length of stay at To download a registration form or get more information about the race, go to Florida State Hospital,” the report said. www.eLakeviewCenter.org or call the Rape Crisis/Trauma Recovery Program at (850) 469-3800. 7 Centralized Scheduling Makes a Difference Continued From Page 1 “For the first time, Human Resources is really involved in client care,” Morton said. “Staffing is based on clinical need. If more are called for, we add them.” Centralized scheduling is expected to help control labor expenditures by reducing overtime and limiting the use of costly agency workers. So far, it’s meeting those expectations. “For us, it has dramatically decreased agency use, and our overtime has decreased as well,” Goodspeed said. “In not even two months, it has made a tremendous difference.” Commitment to Co-Workers Leaders within Lakeview Center’s operations team did not Employees, both full-time and PRN, tend to be more hesitate to help out when the food services staff wanted to attend committed to Lakeview’s mission, values and standards the funeral for a co-worker’s mother. The service was at noon, than agency workers. They also are more familiar with a busy time for food services, so Director of Operations Jim how the units operate and better understand the needs of Richardson asked his direct reports to fill in. Helping to serve food, operate the cash register, wash dishes and clean up were, the populations they serve. All of this contributes to better from left to right, Troy Adams, food services; Lisa Turnage, quality of care and reduces risk. therapeutic activity center; Richardson; Buddy Booker, motor pool; John Thomas, purchasing; and Rusty Pope, maintenance. Additionally, being relieved of time-consuming scheduling responsibilities has freed the units’ nurse managers for MAPP Adoption Classes Begin Soon more direct supervision of staff and clients, Goodspeed People who are interested in adoption are invited to take a said. free, eight-week course, “Model Approach to Partnership in Parenting,” being held in Fort Walton Beach beginning The impetus for converting to centralized scheduling on March 19. A similar course will be held in Pensacola originated two years ago with Sandy Whitaker, LCI’s beginning on April 9. vice president for human resources, who asked benefits manager David Barrera to investigate the possibility. Often referred to as “MAPP classes,” the course is required After researching the experiences of other organizations by the state of Florida for all prospective adoptive parents. and benchmarking with two of them, a business plan was FamiliesFirst Network of Lakeview conducts the classes. written and presented to management. With approval from leadership, planning got underway. The Fort Walton Beach course will be held from 6 to 9 p.m. each Thursday through May 7, at the FamiliesFirst Service “The key is labor management instead of just having a Center, 340 Beal Parkway N.W. In Pensacola the course schedule,” Barrera said. will be held from 6 to 9 p.m. each Thursday through June 4 at the FFN administrative offices, 5401 W. Fairfield Drive. In November a letter explaining the change was sent to employees of all 24-hour units. Meetings were held at Baptist Health Care employees can receive up $1,000 to each unit to answer questions and provide additional help cover the expenses related to adoption. The funds are information. Meanwhile, an implementation team, which provided by Baptist Health Care Helping Hands.To register included leaders from the affected units, worked out for the MAPP course or to learn more about adoption, call the details. By mid-January, Behavioral Health Staffing FamiliesFirst Network at (866) 313-9874. Solutions was ready to go.