Keep Safe and Secure SECTIONS Reporting Crime Home Safety Personal Safety Student Safety Taxis and Private Hire Safety Internet Safety Mobile Phone Safety Vehicle Crime Cycle Safety Bogus Callers Shed and Garage Security REPORTING CRIME Five ways to report crime, disorder and your suspicions: telephone the emergency number, Nottinghamshire Police, Crimestoppers, Neighbourhood Watch or your Borough Council; or visit their website. 1. Telephone the emergency number: 999. You will be asked which service you require - Police, Fire or Ambulance. Ring this number if something major is happening now and you need immediate help. Stay calm, speak clearly and give as much information as you can. 2. Telephone Nottinghamshire Police: 0115 9400 999. Report non-emergency crimes. For example, if you get up in the morning and notice your car has been broken into. 3. Telephone Crimestoppers: 0800 555 111. Crimestoppers is an independent, UK-wide charity working to stop crime. Call Crimestoppers anonymously or visit the Crimestoppers website for more details. 4. Telephone Neighbourhood Watch: 0116 2710052 If you see anything suspicious, contact your local Neighbourhood Watch. If you are not sure who this is, find your local group by calling this central number. Your local neighbourhood watch co-ordinator will then be able to warn others in the vicinity to be extra vigilant and feed back the information you tell them to the police Beat Manager for your area. 5. Contact your local Council: Rushcliffe Borough Council: 0115 981 9911 www.rushcliffe.gov.uk Broxtowe Borough Council: 0115 917 7777 www.broxtowe.gov.uk Gedling Borough Council: 0115 901 3901 www.gedling.gov.uk HOME SAFETY Defend your home against burglars! Many burglaries are committed by the opportunist thief and can often be prevented just by ensuring your doors and windows are closed and locked. You can reduce the risk of becoming a victim of burglary by taking some simple precautions to make your home secure. Check for weak spots around your house boundary Low fences or back gates with no lock will be especially vulnerable - a high wall or fence at the back of the house can put off burglars. A thorny hedge can also be a good deterrent. If the front of your house is visible to passers-by it will mean that burglars can't work unseen. Alarms and movement sensitive lighting will certainly deter thieves and there are many systems on the market. Secure your windows A significant number of break-ins occur through a back window. Visible locks may deter burglars because they will be forced to break a window and risk attracting attention. Fit locks to windows and secure the most vulnerable first - ground floor windows, those that can't be seen from the street or those that can be reached from a drainpipe or flat roof. Even skylights and other small windows need locks - a thief can get in through any gap bigger than a human head. Secure your doors If your front and back doors are not secure, your home isn't either. Make sure doors and frames are strong, in good condition and made of solid core construction (44mm thick); glass panels in doors are more vulnerable. Fit external doors with a five-lever mortice deadlock (to BS 3621) and use them - deadlocks can only be opened by a key, so a thief can't smash a nearby panel and open the door from the inside. If a break-in occurs through a window, a deadlock means that a door can't be opened to carry stolen property out. Fit chains and door viewers - this will allow you to identify callers before opening the door and speak to strangers without letting them in. Be careful with your spare keys Never leave a spare key in a hiding place, like under the dustbin or a doormat - a thief will look here first. Never leave keys in the door, especially if you have a cat-flap fitted as a thief may be able to reach the key. Look in when you're out Most burglaries happen when a house or flat is empty. Use time switches to turn on lights or radios when you're out and don't let valuable items like TVs or videos show through your windows. When you go away on holiday ask a friend to look after your home by collecting mail and drawing curtains at night so that your house looks lived in. Don't forget to cancel the milk and newspapers. Be a good neighbour If you see people loitering in your neighbourhood who you don't recognise or who are acting suspiciously, call the police. Be aware of strange cars driving up and down a street, or parked in a driveway with the boot open - especially if you know the house owners are away. You might consider setting up a Neighbourhood Watch scheme in your area. If you want some information or advice about this, contact Rushcliffe Neighbourhood Watch Association (RUNWAY) on 0115 844 6938. Postcode or SmartWater your property Marked goods can deter burglars because they're harder to sell. Easily carried, high value saleable goods like videos, TVs and cameras are most likely to get stolen, so mark these things with an indelible identification showing your postcode and house number. Make sure you write down the serial numbers of your TV, video, hi-fi, home computer and camera and take photos of valuable jewellery and antiques. This will help the police identify stolen property should it be recovered. Smartwater is a property marking device that acts as a „forensic fingerprint‟, linking owners with their property and criminals to the crime scene. SmartWater is available for purchase by residents of Rushcliffe, Broxtowe and Gedling at a reduced rate. You can purchase SmartWater from: Rushcliffe Area: John Lennard „Runway‟ Neighbourhood Watch Tel: 07982 130405 Broxtowe Area: Action Alarms Eastwood Tel: 01773 531442 Fox Electrical Beeston Tel: 0115 922 1005 Gedling Area: 1st Access Locksmiths Mapperley Tel: 0115 967 6466 PERSONAL SAFETY You will probably be aware of some of the personal safety measures outlined here, but some may be new to you. They are relevant to everyone - young or old, male or female. It is your right to feel safe, wherever you are. At home Ensure that your home is secure - fit locks to windows and doors and make sure they are all secure before you go out. If you think that other people, like previous tenants, still have a key to your house, change the locks. When callers come to the house, put the chain on the door and ask for identification before you let them in. Legitimate callers should carry identification and they won't mind you making a phone call to check them out - but get the number from the phone book, not from the caller. Phone calls When answering the telephone, don't give your number - just say "hello." Don't reveal information about yourself over the phone, in particular never say you're alone in the house. If you receive a threatening or malicious phone call, put the receiver down and walk away; don't say anything - the caller wants to get an emotional reaction. If you are receiving threatening calls, you should follow the procedure outlined below: o If you are a British Telecom Customer you can either call their free- phone 24 hour advice line on 0800 661 441 or alternatively there is a recorded message on 0800 666 700. To receive a free advice leaflet, call their Customer Service Advisors on 0800 800 150. o If you are a customer of another telephone company, contact them to report the problem. Out and about Walk confidently in the middle of the pavement and facing oncoming traffic. If you think you're being followed, cross the road to check it out. If you're concerned, head for the nearest place where you know there are people - like a shop or pub. If you jog regularly, try and vary your route and stick to well-lit, busy areas; be aware that if you wear a personal stereo you might not be able to hear traffic or people approaching you from behind. If you are threatened, shout and scream or set off your personal attack alarm - this is likely to unnerve the attacker and give you time to get away. Traveling by car Have your car regularly serviced and make sure you know how to carry out simple maintenance tasks like changing a tyre and water, oil, and tyre pressure checks. Think seriously about joining a vehicle recovery service. Plan your route before you leave home and carry road maps with you. If you have a long journey to make, fill up with petrol before you go, and carry a spare can of petrol. Have some small change and a phone card in the car in case you need to make a phone call Think about getting a mobile phone if you haven‟t already, and make sure it is fully charged before you leave. Keep valuables such as bags and mobile phones out of sight and lock the car doors when driving - especially if you're travelling alone. Don't pick up hitchhikers. When parking, look out for "Secured Car Parks," which meet specified standards of security. At night try and park in well-lit, busy areas. When you return to the car, have your keys ready and check to make sure there is no-one in the vehicle. Public transport Don't feel that you have to sit in the same place for the whole of your journey - move if you feel intimidated. Tell the driver or guard if you are feeling unsafe or threatened. Have a copy of the bus or train timetable with you so that if you miss your usual connection you know when the next one is. Use a reputable taxi company, and pre-book your cab so you know who will be coming to pick you up - if in doubt, don't get in. Sit behind the driver in the back of the cab and avoid conversations of a personal nature. At night If you are out a lot at night, think about getting a personal attack alarm and carry it in your hand; they are available from a number of retail outlets. If you do get attacked, using one may help frighten or distract your attacker, giving you valuable time to try and get away. Go out in a group if you can, and avoid subways and short cuts through alleys and other dark places - keep to well-lit areas. If you are coming home late at night, arrange for someone to pick you up. Otherwise, book a taxi and use a reputable company. Your personal property Don't let your handbag or other possessions out of your sight in public places. Carry your handbag across your body, with the opening facing inwards. Don't make life easy for pick pockets - keep chequebook and cards separate and don't carry your wallet or purse in a back pocket where it will be vulnerable. If your credit card or cash card is stolen, call the company or your bank immediately. Never carry your PIN with your cash card. At a restaurant, if you hang your coat over the back of your chair, don't leave valuables in the pocket. Carry your keys in a pocket if possible and if someone grabs your bag let go - your own safety is more important than your handbag. Mobile phones are becoming increasingly attractive for thieves, so try and keep yours out of sight when it's not in use. STUDENT SAFETY Thieves frequently target student properties because they know students have rarely lived away from home before and may not be as security conscious as other people Student properties are particularly at risk of being burgled at the beginning of each term or after Christmas when freshers or returning students bring new possessions with them If you are a student, when you go out, even for just a few minutes, always ensure your laptop and other valuables are out of sight and your windows and doors are locked. Do the same when you go to bed at night. Take the opportunity to have your property marked with Smartwater if it is offered at your accommodation. Mark all your valuable items with your home postcode using an ultra-violet (UV) pen, and register all mobile electronic equipment with Immobilise on the online database (http://www.immobilise.com/) Insure your valuables against theft. Paying for insurance at the start of the term could save you a lot of hassle if you are burgled during term time Never let anyone into your halls of residence or shared home without checking their identity first. If a caller is legitimate they won‟t mind waiting while you check Don‟t leave empty electrical goods boxes outside your home as these indicate to thieves that there could be something worth stealing inside Never share access codes for halls of residence with anyone who is not a resident of your house, flat or halls of residence Get to know the area in which the university and your accommodation is located When out by yourself, look confident by walking quickly and purposefully Try to avoid walking home alone at night. Wherever possible use public transport and travel with friends Don‟t walk along talking on your mobile phone. You may not be fully aware of what is going on around you When going out, only take with you the money you need for the night, and keep your wallet or purse somewhere safe TAXIS AND PRIVATE HIRE COMPANIES Always try to use a reputable taxi company that either you or someone you know and trust has used before Don‟t get into a private hire vehicle unless you‟ve booked the car in advance. Only hackney carriages are allowed to carry passengers who have hailed them on the street or at a rank When booking a taxi ask for the driver‟s name, and the make and colour of the car When the car arrives ask for the driver‟s name and company and the name of the passenger they have come to collect. Don‟t volunteer the information first Make a note of the company you are using, and its telephone number, and if possible leave it with a friend Ensure that the hackney carriage or private hire vehicle is licensed by checking the licence plate (this is different to the registration plate) on the rear of the vehicle. Also check the driver‟s badge If you are travelling alone, sit in the back seat behind the driver If you feel uneasy at any point, ask to be let out in a well-lit area where there are a lot of people If you have any doubts about using a particular taxi, make an excuse and do not get into the vehicle INTERNET SAFETY Children and the Internet Keep your computer in a family room where you can supervise its use Discuss and encourage your child to share information with you about what they have seen and learnt from the internet. Urge them to show you anything they see that makes them feel uncomfortable Explain to your child the dangers of chat rooms and what are inappropriate subjects to discuss. Ask your child to tell you about anyone trying to contact them privately or users talking inappropriately Warn your child about the dangers of sharing personal information over the internet with people they do not know. Remind them that they should think of people they encounter on the internet as strangers Never let your child meet in person anyone they have met via the internet unless it is under your supervision Use safety filters, if your internet service provider has them, to prevent your child from accessing adult or illegal content Don‟t allow your child access to your credit or debit card details On-line security Protect your computer and email accounts with strong passwords. Use a minimum of seven characters using both letters and numbers for maximum security Ensure your anti-virus software is up to date. New strains of malicious computer viruses are being created every day Use a personal firewall to stop hackers accessing information on your computer while you are on-line Download and install the latest update patches for your computer. Often new programmes will have security flaws that can be exploited by hackers to access information on your computer. The latest patches for computers and software can usually be found by visiting the manufacturers‟ websites Be aware of unsolicited emails – they are usually scams. A number of fraudsters are using email to get people to divulge their bank and credit card details. This method of fraud is called “phishing”. The emails may appear to be from a reputable bank, but your bank would normally contact you in writing if they required you to update your details Don‟t open attachments from email addresses you don‟t recognise – they could be viruses Think carefully before replying to unsolicited emails Before buying anything on-line, make sure you can see the yellow padlock logo in the explorer status bar. This shows that you are have a secure connection and any information, such as credit card numbers, will be encrypted before they are transmitted via the internet If you buy goods from auction sites, but they arrive in a different condition to how they were described, you should contact the seller directly first and explain the situation. If that does not work you should contact the owners of the website directly for help. If there is still no resolution to your problem and you believe you were deliberately conned, then you should contact trading standards or the police for further guidance TOP 10 SAFETY TIPS FOR ONLINE 1. Create an anonymous user ID – don‟t use first and last name 2. Use the privacy setting so only friends can see your profile. 3. Don‟t let someone you don‟t or barely know on your friends list 4. Not everyone is who they sayt hey are, and not everything you read is true 5. Think about what you post – it could be read by a new boy/ girlfriend, parents, or university for years to come. It can be spread around by others. 6. Don‟t post sexually suggestive pictures or comments 7. Check what your friends are posting/ saying about you. Even if you are careful about what you say, they may not be careful too. 8. Never post false information about other people 9. Don‟t post personal information – phone numbers, addresses, or the school you attend online. 10. Talk to your parents before meeting anyone in person. Never go alone. CYBER BULLYING – WHAT TO DO Talk to someone about it, like a relative, a good friend or a teacher. Keep and save any bullying emails, text messages or images you receive as evidence Make a note of the time and date that messages or images were sent, along with any details you have about the sender. Change your mobile phone number and only give it out to close friends Don‟t reply to bullying or threatening text messages or emails. Report the abuse to your mobile phone company and internet provider – they can be traced to an individual phone and computer. If the bullying continues, report it to the Police. More information on cyber bullying and how to get help can be found on the following sites: Anti-Bully Advice Websites www.beatbullying.org provides children and young people help and advice about bullying. www.bullying.co.uk - provides advice and support about all types of bullying including cyber bullying. Online safety websites www.chatdanger.com - a website about the potential dangers of online chat, IM, online games, email and on mobiles. It includes advice about how to use them safely. www.e-victims.org - A website dedicated to helping victims of e-crime and online incidents. www.chatdanger.com - a website that gives advice on how to stay safe while chatting. Specific cyber-bully websites StopText bully – a website dedicated to mobile phone bullying, contains advice for young people including how to contact your operator (www.stoptextbully.com). Cyberbullying.org – This is a website for young people, providing advice around preventing and taking action against cyberbullying. A Canadian-based site (www.cyberbullying.org). www.thinkuknow.co.uk has the latest information on the sites you like to visit, mobiles and new technology. Find out what's good, what's not and what you can do about it. General Internet Safety www.e-victims.org/ - For general online safety and e-crime advice. Helplines Childline – free 24 hour helpline for children and young people. Tel: 0800 1111. www.respectnotfear.co.uk – provides advice for young people on relationships. MOBILE PHONE SAFETY Register your phone with your network service provider and make a note of its IMEI (International Mobile Equipment Identity) number. This is the phone‟s unique 15-digit serial number and can be accessed by keying *#06# on most phones Register the IMEI number free with Immobilise, the UK‟s largest register of property ownership and associated crime reports. Registration means that if your mobile is subsequently stolen, the police will be able to return it to you if it is recovered. To register your property, go to http://www.immobilise.com/ Stay alert when using your mobile phone in a public place. Don‟t let criminals see that you have a phone worth stealing Don‟t use your phone in a crowded situation or wear it on your belt where it can easily be snatched Don‟t text while you walk. It can leave you unaware of what is happening around you Don‟t leave your phone unattended. Always make use of the Pin code facility If your mobile is stolen or lost, report it to your network service provider as quickly as possible so that the handset can be blocked on all networks and rendered useless to thieves If your phone is stolen or lost while you‟re out and about, and you don‟t know the number to call, you can find the correct number by ringing the Immobilise helpline on 08701 123 123 (calls are charged at local rate). If your mobile is stolen, report the theft to the police If your phone is registered with Immobilise and it gets stolen, visit the Immobilise website to report it as stolen VEHICLE CRIME Always park in safe areas – look out for „Park Mark‟ car park sites as they have gained accreditation in security. Activate your alarm/ immobiliser. Shut windows, lock doors. Don't leave anything on display of any value. Top tips Don't leave anything on display - it's a prime invitation for passers-by. Fit an immobiliser, either electronic or mechanical (such as a steering wheel of gear lock) - a sure way to stay out of trouble. Consider marking all your valuables, especially those that you frequently take in your car. Mark items with your postcode and keep a note of any serial numbers in a safe place. Fit a removable stereo or one with a front that can be taken off. Consider marking this with the Vehicle Registration Number or other unique identifying number. If you have a Satellite Navigation, hide it when you leave your vehicle and remove the sucker marks from the window. Keep your keys in a safe place at all times and remove the ignition key every time you leave the vehicle. It only takes a few seconds for someone to jump into your car and drive away. Arrange to have the Vehicle Registration Number etched onto the glass surfaces including the side windows and headlamps. Or consider using the last 7 digits of the Vehicle Identification Number (VIN) or some other unique indentifying number, etched in this way. Fit locking wheel nuts to protect your wheels and tyres. CYCLE SAFETY Bikes are a popular target for thieves because they can be easily sold once they are stolen. Here are a few top tips to help you keep your bike safe: Lock it up You should always lock your bike when you leave it, even if you are just popping into a shop for a few minutes - many thieves are opportunists, waiting for a situation with few risks. The best sort of lock to use is a D-shaped one, made of solid metal. Chains may deter casual thieves, but they can be cut easily using the right equipment. Be prepared to spend a bit more money and buy a good quality lock - it will be worth the expense. Lock your bike to something fixed like a lamp-post, railings or a bike stand. Don't take it for granted that your bike will be safe if it's kept in a garage or shed, still try to ensure that you lock it to something fixed, or at least to another bike. If you have quick release wheels, remove the front one and lock it to the frame and back wheel. Secure parking There are cycle stands/brackets at Council leisure facilities around the Borough - Rushcliffe Leisure Centre, Bingham Leisure Centre, Rushcliffe Arena, Keyworth Leisure Centre and East Leake Leisure Centre, Alford Road Pavilion, West Bridgford Community Hall and Gamston Community Hall. If you cycle into Nottingham, there are secure cycle lockers in some of the city centre car parks. Lockers can be found at: o Broad Marsh Centre - open 6.30am till 2am Monday to Saturday and 9.30am-midnight on Sunday. o Fletcher Gate - open 24 hours. There is a nominal charge to use the lockers and you will need to contact the car park attendant, who holds the keys. They can also be booked in advance by calling the car-park hotline on 0115 915 8282. Know your bike Keep a record of details like the make and model of your bike, its colour, frame number and size, wheel size, gear and handlebar types, accessories like lights, bell and reflectors and other special features. You can get a "recorded cycle" form from the police or a bicycle dealer. Take a photograph of your bike - this will help the police match up your bike if it is stolen and then recovered. Code your bike To deter thieves, have your bike frame stamped with your postcode. Attach a "Coded Cycle" sticker to your bike to let would-be thieves know. Ride Safe If you would like to know more about cycle safety tips, and free cylce safety lessons for children, follow this link: http://www.nottinghamshire.gov.uk/home/traffic_and_travel/roadsafety/roadsafety _cyclists.htm Further help If you would like your bike postcoding you should contact the Crime Reduction Manager (0115 945 5999) for the Rushcliffe area who can inform you when the next cycle coding event is being held in your area, or can work with you to arrange and promote a cycle coding event in your area. BOGUS CALLERS Don't be another victim - if in doubt keep them out! If you are suspicious of a caller dial 999. Most people that call at your home will be genuine, however there is always the possibility that a caller is not. Don't forget appearances can be deceptive and bogus callers come in a number of disguises. Bogus callers may claim to be from the council, gas, electric, water or other company. They may try and convince you that you need essential building or maintenance work carried out such as your trees cutting down, or your driveway tarmacing and others may offer to buy your property, such as jewellery, antiques or furniture. Their real aim is to convince you to let them into your home to see what they can steal. Bogus callers sometimes work in pairs and whilst one distracts you the other is helping themselves to your property. Be on your guard and always follow this simple advice to keep yourself and your property safe: Think before you open the door. Be on your guard when anyone you are not expecting comes to your door - man woman or child. Burglars come in all shapes and sizes. Check to see who it is by using the spyhole if you have one, if you don't have one look through a window. Always put the chain on before you open the door. If you don't have a chain think about fitting one. If you don't know the caller ask to see their identity card. Check it carefully, keeping the chain on whilst you do so. It is not bad manners and a genuine caller won't mind. If you are not sure about them ask the caller to wait outside, or better still come back later, so you can check their story by phoning the organisation they claim to represent. Look up the number in the telephone directory or obtain it by phoning directory enquiries. Don't rely on the number on their identity card - the number may not be genuine. If you have any suspicions at all - don't let the caller in. If you are still worried, phone 999 and inform the Police. Trust your instincts and don't become a victim! Further help For your free 'we do not purchase items at the door sticker' contact the Community Safety Team. Display this sticker in your door or window to help prevent uninvited callers. Buy With Confidence – If you would like to know which trades people to trust, visit Nottinghamshire‟s „Buy with Confidence‟ database which lists reputable business‟. You can access this on http://www.buywithconfidence.gov.uk./ SHEDS AND GARAGES You can reduce the risk of becoming a victim of burglary by taking some simple precautions to secure your property. Make your shed secure Sheds and outbuildings are difficult to make totally secure, but good quality locks on doors will certainly help. Fitting a strong padlock to a door is a good idea: attach them so that any screws are hidden and can't be unscrewed. Aim to protect windows by installing wire mesh or bars on the inside. If you already have a burglar alarm system you may be able to extend it to cover your shed or garage. Alternatively you could install an independent shed alarm which can be obtained from DIY stores. Movement sensitive lighting is a good deterrent too. Store your tools and equipment securely Lock any equipment away in your shed or garage when it is not being used; ladders and tools can be used by burglars to break into your house. If you store your bicycle in a shed, try to secure it to an anchorage point, or at least to another large object. Mark your property Mark as much of your garden equipment as possible. Where appearance is not important, for instance with lawnmowers or strimmers, paint on your postcode and house number in large figures in several places. Doing this will make your property much less attractive to burglars, as it will be more difficult to dispose of. You can also mark your property using SmartWater, an ultra-violet pen, or by engraving or die stamping. If you have any valued garden ornaments or furniture, it is a good idea to photograph these items. Remember too, to keep a note of the serial numbers of any valuable equipment. Protect your curtilage Check around the boundaries of your property for weak spots where a thief could get in, for example, a low fence or back gate with no lock. Insurance Make sure your household insurance policy covers thefts of tools and machinery from garden sheds and outbuildings. In many cases bicycles will not be covered, so get in touch with your insurance company to have them included in the policy. Buy any new tools from reputable dealers Beware when buying what appear to be cheap second hand tools and equipment. Key areas for the disposal of stolen goods include second hand shops, car boot sales and classified adverts. Be aware: you could be buying some one else's prized possessions! Further help Contact the Crime Reduction Manager for the Rushcliffe area on 0115 945 5999 for more advice about how to make your garages, sheds and outbuildings secure.
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