integrated Service Delivery Companion
1 Propose
Gather customer specific requirements Rank project quality criteria (1-2-3) Check for business case Define Sponsor Define Strategic Driver/Imperatives/Business Value Assess project criticality & complexity Communicate proposal delivery date to Customer and agree on cost estimate Propose & Install Project Team Identify Initial team Develop Quality Plan Define any exceptions to the standard service delivery steps Develop communication plan Execute Quality Plan Execute Communication Plan
Maintained by: NCS EMEA PMO Champions 3 Develop
Develop detailed milestone & activity plan Identify Integrated Business Solution Perform Security Requirements Analysis Source/Manage Suppliers Acquire/Procure Components Develop/Update Training Material Invoice consulting and one time cost Create/Execute quality docs
2 Define
Create detailed Customer Requirements Create Functional Specification Perform a cost analysis Perform Initial Risk Analysis Create a Project Plan Create a proposal with Customer
4 Implement
Deploy Integrated Business Solution Train + turnover to support staff
5 Review & Close
Manage for formal Customer Acceptance: Finalize & Sign-off any Service agreements Review Customer Satisfaction of the Project Solution meeting Business and Compliance Requirements
Train Customer staff Test Business Solution with Customer Conduct Project and Team Review Create initial Service agrement and Monitor Define opportunities to improve process Transfer to Live environment Process of monthly recurring cost invoicing initiated Submit for Project Closure
Go to next phase Customer Requirements understood Resources for next phase allocated
Go to next phase Project Team & Manager empowered Project Plan approved Resources for next phases approved Project deliverables approved Project prioritized
Go to next phase Solution developed Customer Involved
Go to next phase Customer acceptance
Agree to close project Leasons learned
Scope:
"Review phase is about: "Implement" Close" is "Develop" phase is about: "Define" and is about: about: "Propose" phase is about:
Networking Computing Services
Last Updated: June 1, 2004