Notice to Sony VAIO VGN-TZ Customers
Dear Valued Sony Customer,
Sony has recently discovered that limited number of VAIO "TZ series" notebook computers
sold between May 2007 and Aug 2008 may generate irregular heat around the DC jack inlet
and LCD screen area, resulting in deformation of the plastic casing. This is caused by a
manufacturing error and the insufficient quality of certain parts used.
As part of our ongoing commitment to customer satisfaction and safety, Sony is offering a free
inspection and repair service to owners of applicable models. For customers with the
applicable models, we request you to please contact your nearest Sony Contact Center. The
Sony Contact Centers’ telephone numbers can be found in the Service Centers’ page.
[Inspection and repair Procedure]. Please confirm whether your VGN-TZ VAIO computer
is applicable for the inspection and repair.
2. If it is, please contact your local Sony Contact Center and provide the following
• VAIO main unit model name and serial number
• Contact details (phone number, e-mail address)
3. The Sony Contact Center will give further details of inspection and repair procedure.
[Applicable VGN-TZ Models]
<sales cos to only list the models which they are selling locally>
* To determine whether your VGN-TZ VAIO computer falls into the affected range, Click here to
validate the serial no.
If you have further questions, please contact your local Sony Contact Center. The Sony
Contact Centers’ telephone numbers can be found in the Service Centers' page.
We sincerely apologize for any inconvenience caused by this issue, and will maintain Sony’s
ongoing commitment to improving the quality of our products in the future.
We thank you again for your continued use of Sony products.
Personal information, such as your name, mailing address and/or telephone number, provided
to the Sony Contact Center shall be kept and used by Sony only for responding to your
inquiries related to this announcement, the free repair service mentioned in this announcement
and other related services. In certain cases, your personal information may be given to
third-party companies to whom Sony has consigned certain elements of such service. In this
event, Sony will ensure that such third-party companies abide by the same strict guidelines
with regard to the use, storage and disposal of your personal information.
Please contact your local Sony Contact Center if you wish to inquire, modify, erase or
suspense to use your personal information provided in connection with this
announcement. Please be advised that in case of erasing or suspension of use of your
personal information, Sony might not be able to provide appropriate services in accordance
with the purpose of usage mentioned above.