Building the Social Contract
Dr. Martha Jensen Angela Dodson California State Automobile Association
Overview
Goal of this session is to share our experience of social contracting and how this process has impacted the business bottom line in a very real way.
• What is a Social Contract? • Business impact • How it works
Origins of Social Contracting
What is the Social Contract?
Implicit Default Purely Economic Explicit Deliberate Holistic Partnership
Social Contract on Two Levels
Underlying Social Contract USC is an attempt to get the economic contract and the social contract to mutually reinforce themselves. Ongoing Social Contract The OSC makes explicit the expectations for interaction, such as norms for communication, decision making, handling unforeseen events, dispute resolution at the source, and conditions and means for renegotiations.
Questions that get answered here include: is this a short or long-term deal? Is it open or task specific? Is it a partnership or a series of transactions?
Business Impacts
“What we are now seeing is significant financial return because we “fail faster” and have successfully pushed decision making much deeper into the project teams.” “ We have generated the ability to resolve disputes where they occur, by drawing on the strength of the social contract rather than resorting to pulling out the terms of the economic contract”
How it Works: 5-Step Process
Leadership On-Board Building the Foundation Building a Shared Purpose Health Check Audits and Ongoing Interventions