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									ECONOMIC COMMISSION                   COMMISSION ECONOMIQUE
FOR AFRICA                            POUR L’AFRIQUE




                            Report on
    The East Africa Regional E-government Strategy Workshop

          Dar es Salaam International Conference Center
                     17th -19th November 2004
                     Dar es Salaam, Tanzania

                                By


       - Thierry Amoussougbo, Regional Advisors, Information and
         Communication Technology (ICTs)
       - Raitanen Tuomo, Technical Adviser ICT
       - Islam Baharul, DISD ICT Consultant




                                            Addis Ababa, November 2004
Outline
I- Introduction ............................................................................................................. 3
II-  Workshop objectives ......................................................................................... 3
III- Workshop format and themes ......................................................................... 4
   3.1 Official Ceremonies: Opening and Closing remarks ................................................ 4
   3.2 Plenary Sessions: ..................................................................................................... 5
      3.2.1     Session I: Policy and e-government ............................................................ 5
      3.2.2     Session II: e-government experiences in other countries in Africa and
      Canada 6
      3.2.3 Session III: e-government for Regional Integration and Economic
      Development ............................................................................................................... 7
      3.2.4 Session IV: e-Government applications............................................................ 7
      3.2.5 Session V: Framework for developing a regional e-government strategy ......... 8
   3.3 Breakout Sessions: The way Forward....................................................................... 8
   ANNEXE- I: TOR of Consultation............................................................................... 14
   Annex II: Workshop Agenda ........................................................................................ 19
   Annex III: List of Participants ...................................................................................... 24




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I-       Introduction

       The East Africa Community (EAC), the Advancing IT Knowledge in Africa-
Tanzania (AITEC-Tanzania) and the United Nations Economic Commission for Africa
(ECA), with support of Governments of Finland and Canada, have jointly organized a
sub-regional workshop on e-government strategy held at the International Conference
Center in Dar es Salaam, Tanzania from 17 to 19 November 2004.

        The workshop in the framework of the African Information Society Initiative
(AISI) implementation activities at sub-regional level, brought together about sixty
participants from diverse arrays of Government including ICT policymaking, civil
society, private sector and e-government planning executives from Kenya, Uganda,
Tanzania, Rwanda, Ethiopia and Canada. It addressed the challenges and opportunities
facing the East African Community (EAC) partner States in harnessing ICTs for public
administrations efficiency and effectiveness, combined with organisational change and
development of new skills, in order to leverage the knowledge resources necessary to
support the move towards successful e-government and improved public services and
democratic processes.

II-      Workshop objectives

         The purpose of the workshop was to:

       examine, consolidate, share views and extend the existing consensus in East
        Africa regarding the strategic priorities for eGovernment, demonstrating where
        East African countires currently stands

       map the current status of e-Government Initiatives in East Africa and make a
        comparison with the other regions of similar economic development

       identify and debate the key challenges facing the EAC Partner States
        Governments in the implementation of e-Government programmes

       explore e-Government opportunities, strategies including applications and
        technologies

       raise awareness on the need for a harmonized regional e-Strategy

       present and explore the use of e-Government as a catalyst to foster regional
        integration and economic development in East African

       provide a platform for, high-level officials, private sector, academia, media, and
        civil society from EAC partner state to network and exchange views on


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       principles, elements and the implementation of national and regional e-Strategy

       identify priorities that each country need to address and fomulate a regional
       eGovernment strategy and masterplan, encouraging public-private partnerships.

III-   Workshop format and themes

       The workshop operated through:

          Opening and closing sessions
          Plenary sessions led by representatives from EAC partner States, Ethiopia,
           Canada, and Europe.
          Breakout sessions on specific issues such as e-government strategy and master
           plan as a tool for achieving regional integration objectives between the three
           East African Community countries


3.1 Official Ceremonies: Opening and Closing remarks

Opening:

    After the welcome remark by the Deputy Executive secretary of East African
Cooperation secretariat, Mr Mbaye Diouf, Director of ECA Sub-regional Office of
Eastern of Africa during highlighted the vision at the sub-regional and regional levels of
the African Information Society initiatives adopted by ECA 53 members through
resolution 812 of May 1996, which aims, among other things, to harmonize and
coordinate national and regional efforts towards sub-regional strategies. The workshop
was opened by Hon Dr. Mrs Mary Nagu (MP), Minister of State, President Office,
Public Service Management. During her opening remarks she challenged the
participants through the following key questions to be considered:
    - what are the prerequisites for African countries to embark into e-government?
    - How do you see East African countries reforming the public sector with e-
        government?
    - What needs to be done in the area of ICT policy and regulatory framework?
    - What kind of better management and funding strategies can help East African
        Partner States to build sustainable, effective e-government network?
    - Of what help can sub-regional and regional organizations be for national e-
        government initiatives?

    To end her remark she recognized that e-government success requires multi-
stakeholder partnerships, changing how governments work, how each one deals with
information, how public servants view their jobs and interact with the public.




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Closing:

         Hon. Prof M.J. Mwandosya (MP), Minister of Communications and Transport
officially closed the workshop. During his speech his satisfaction because he is noting
that it is hardly one month since the ADF IV forum was held and the region, through this
workshop, is taking some practical step towards implementing what was discussed at the
meeting. He ended his closing remark by ensuring the participants the political support
for the implementation of the outcomes of the process.


3.2 Plenary Sessions:


3.2.1 Session I: Policy and e-government

        During this session delegate from Kenya, Uganda, Tanzania and EAC secretariat
highlighted the current state and how the National ICT Policy in the individual member
states supports the e-government vision. It has also examined the e-government initiatives
and planning within the countries and the sub-region.

       The lessons learnt:

       From the Kenya experience:

      Strong political will at the highest level (Office of the President)
      Buy in of the initiatives by the stakeholder / civil servants.
      Phased approach
      Resource allocation / budgetary provision for the e-Govt program.
      Partnership with stakeholders, Private Sector

    The Kenya presentation also emphasized the need for e-integration both at the
national and global levels through regional working groups dedicated to the
harmonization of the e-govt initiatives in the region.

    Uganda presentation mainly concentrated on the core initiatives in local government
like DistrictNet, LoGICS, LoGFIAS etc. In all, Ugandan presentation underlined the need
of strengthening some key areas for successful e-government initiatives: Infrastructure,
Human Resources, Research & Development and partnership between government and
private sectors.

        Tanzania public service consists of nearly 300.000 civil servants. In mid 1900s,
the Government of Tanzania initiated a series of measures in order to become more
efficient, effective and customer oriented. These efforts have put in place the foundation
of an e-government focusing on three mains priorities:




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   -   establish a focal point in the public service to coalesce and reinforce existing, but
       fragmented and independent e-government initiatives;
   -   build a national wide area network to carry efficient voice and data
       communications among all government offices and
   -   create awareness of these opportunities.

       The East Africa secretariat highlighted the following sub-regional projects:

      Study on Regional Communications Regulatory Strategy – Harmonize
       communication regulatory policies.
      Trunking Telecom Network
      Cross-Border Connectivity Project – Implement or establish direct phone links
       between border towns.
      Postal Automation Project
      Regional Communications Initiatives
      Study on harmonization of national e-strategy by sub-regional EAC appointed
       task force.


3.2.2 Session II: e-government experiences in other countries in Africa and
Canada

      E-government strategy formulation and implementation experiences from Canada
and Gambia have been highlighted during this session.

       Lessons learnt:

       From Canadian experience:

      Canada’s Approach to eGovernment is more citizen focused
      The governments’ commitment towards eGovernment is very well stated in the
       following paragraph from Head of State.
       “Our goal is to be known around the world as the government most connected to
       its citizens, with Canadians able to access all government information and
       services on-line at the time and place of their choosing.”
      Status of Canada GOL by May 2004, include 130 services on-line
      Canadian experience, business driven, includes collaboration, coordination,
       transformation and innovation within and around the different government
       entities.

       From Gambia

       The e-Government Strategy Development experience in The Gambia is supported
   and assisted by ECA. The presentation highlighted the participatory approach adopted
   in the development of the strategy and emphasized the need to assess a country’s e-



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   readiness and develop a broad participatory consultation       in order to develop a
   suitable e-government programme.


3.2.3 Session III: e-government for Regional Integration and Economic
Development

        The session highlighted the opportunities of sub-regional strategy, key elements,
best practices of e-government and its implication on regional integration, African
Information Society Initiative (AISI) framework at sub-regional level, the value of e-
government, the Inter University Council of East Africa initiative, e-government financial
model and view from e-Policy Resource Centre have been highlighted during this
session.

        At the sub-regional and regional levels, the vision of AISI provides the framework
for formulating policies and plans through Regional Economic Communities (RECs) and
intergovernmental associations to, among other things, harmonize and coordinate national
efforts towards sub-regional strategies. More specifically, ECA’s assistance concentrates
on the areas of regional integration through the:

      Harmonization of national regulatory frameworks as countries deregulate and
       liberalize their telecommunication markets;
      Creation of a framework for the development of ICT infrastructure that can
       facilitate regional economic integration goals of the continent
      Promotion of open standards, and interconnectivity; and
      Strengthening capacity at the sub-regional level in ICT for development activities.

Through e-government value topic, priorities of an eGov strategy as value to user, value
to investor, value of infrastructure, value to employees has been pointed.
At the IUCEA level ongoing research and development e-government platform involving
three universities from partners States have been discussed. Strong emphasis on public
requirements towards the government has been stressed by ePolnet representative.


3.2.4 Session IV: e-Government applications

The following topics have been presented and discussed during this session:

   -   e-Post: a case study for the Tanzania Post Corporation and Post initiative geared
       at enabling egovernment in the East African Region;
   -   National identity management solutions by HP
   -   Developing an egovernment platform for developing countries by private sector,
       soft-tech group
   -   Multilingual – multi-alphabet research and development initiative supported by
       ECA at Addis Ababa University
   -   E-government as an enabler of eTourism


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   -   The security dimension of e-government
   -   E-agribiz: wiring the farmers.
   -   Open Source Software (OSS) and egovernment: opportunities of the creation and
       use of free / open source software and open content for e-government platform in
       Africa
   -   EAC Partners States Gateway initiatives


3.2.5 Session V: Framework for developing a regional e-government
strategy

   The session focused on essential issues and elements, which need to be considered
when developing an e-government strategy.

   In a way forward to the strategy development the steps he proposed for the process
were:

      Conducting country-specific assessment of the enabling environment and
       readiness for regional e-cooperation.
      Experience sharing on e-government among the EAC member states on e-
       government initiatives already undertaken by governments.
      Formation of a Task Force / Core Group on Regional e-Government Strategy for
       East Africa to design a cooperation road map
      Developing the Regional Strategy
      Based on the outcome of the Task Force / Core Group deliberations and declared
       commitments from the member states the Regional e-Government Strategy to be
       adopted as necessary protocol/agreement by the EAC member states.


3.3 Breakout Sessions: The way Forward

Two breakout sessions has been organized to reflect on the way forward to formulate a
sub-regional East African Community e-Government strategy and master plan as a tool
for achieving regional integration objectives between the three East African partner
States.

Recommendations from the two sessions and major issues raised during the workshop
have been integrated in consensus statement.




IV-    Workshop key achievements



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     The following results were achieved by the Conference:

            The EAC Partner States and other participants recognized the need to promote
             harmonization and coordination of ICT policy and strategy, to create
             framework for sharing, promoting collaboration on cross-border political and
             data flow issues to avoid duplication, error, aggregate resources for the benefit
             of the community
            Both Hon Dr Mary Nagu, Minister of State, Office of the President and Hon
             Prof M. J. Mwandosya, Ministry of Communication and transport have
             ensured EAC secretariat , the Tanzania political support at the level of EAC
             council for the implementation of the sub-regional e-government strategy and
             establishment of related conducive environment needed
            The workshop constituted an opportunity to share view , experience, raise
             bottleneck and agree on the best practice for e-government platforms
            Commitment of EAC to collaborate with ECA for the development of sub-
             regional e-government harmonized platform
            Commitment of EAC partner States to establish a working group to follow the
             process and ensure the involvement of all the countries
            Commitment of EAC partner States to establish en observatory mechanism for
             evaluation, monitoring and research and development promotion beyond the
             formulation of sub-regional e-government strategy
            Action plan for the process of formulating EAC e-government strategy was
             developed.

V-       Requests to ECA

    The workshop requested ECA to support, with relevant partners and stakeholders the
following activities:

        Formulation of EAC sub-regional e-government strategy, a TOR was jointly
         prepared and attached
        Participation to EAC e-government working group and providing of the
         framework for discussion list among members
        Technical and Institutional assistance in the observatory body and providing
         PICTA framework to ensure the support of various partners during the
         implementation of the e-government strategy




VI-      The way forward


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    The workshop agreed on the following statement as the way forward:



               EAST AFRICAN COMMUNITY E-GOVERNMENT WORKSHOP

                              NOVEMBER 17-19, 2004-11-18

                               CONSENSUS STATEMENT

PART I: Preamble

The Consensus

-   The use of Information and Communication Technology in public administration,
    fondly referred to as e-Government is gaining momentum. This combined with
    organisational change and new skills in public institutions will improve public
    services and democratic processes and strengthen support to public policies, increase
    accountability and productivity.

-   The potential of e-Government goes far beyond the early achievements of online
    public services. It is, therefore, understandable that e-Government has been defined
    as a priority in many countries

-   Recognising e-government as the use of ICTs in public administrations combined
    with organisational change and development of new skills, in order to improve public
    services and democratic processes and strengthen support to public policies;

-   E-government is emerging as a critical component of economic development and
    public sector reform in Africa.

-   The challenges facing Governments include developing the required capacity to
    access and leverage the knowledge resources necessary to support the move towards
    e-governance and public sector reform in Africa;

-   To deliver e-Government, leadership and long-term commitment are sought from
    policy decision-makers at all levels (central, regional and local), senior managers in
    the public service, private sector and the civil society ;

-   Recognising the strategic plan 2001-2005 of East African Community constitutes a
    potential framework to facilitate dialogue, build political consensus, and assist
    member states to develop a common vision;

-   Recognising the need to improve efficiency, productivity, quality of public services,
    to satisfy citizens expectations of new standards of service provision allowing
    flexibility;



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-    Recognising the need to promote harmonization and coordination of ICT policy and
     regulatory framework, to create framework for sharing, promoting collaboration on
     cross-border political issues and cross-border data flow;

-    Recognising the African Information Society Initiative (AISI) as the major
     framework for African countries, Regional Economic Community (RECs) and sub-
     regional associations for harnessing ICT for development and the socio-economic
     impacts that can be achieved through its’ effective implementation;

-    Recognising the need to develop harmonised and co-ordinated sub-regional e-
     government framework;

-    Recognising the needs to put in place a harmonised sub-regional ICTs policy and
     legal framework that will spell out the latitude for implementation of e-government
     in the sub-region.


PART II: Recommendations

1.      To develop a harmonized and co-coordinated regional e-government strategy for
        East Africa by the end of 2005.

2.      The establishment of e-government Working Group

The East Africa e-government Working Group (EAWG) include representatives from the
three East African Partners States, ECA and EAC should be established as a peer review
mechanism to develop an e-government observatory and applications to support delivery
of services in the three (3) countries;

The East Africa Working Group may evolve into a permanent Eat Africa Steering
Committee on e-Government.

The EAWG among other activities will:

-    Propose assessments studies within the various member states with the view to
     formulate sub-regional e-government strategy;
-    Through EAC identify and promote political and public sector champions for each
     participating country;
-    Through EAC ensure political support for the endorsement of the e-government
     strategy and its implementation;
-    Promote the development of information, knowledge on e-government best practices
     to assist African Governments make the right choices in their move towards adopting
     e-government applications;
-    Through EAC and ECA promote collaboration among Africa regional organizations
     to further the objectives of e-government;
-    Promote cost effective e-government solutions in the region;


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-    Through EAC and ECA promote international and national partnerships and
     networking for the implementation of e-government activities;
-    Propose e-government observatory mechanism to ensure the basis for research and
     provide much-needed data on the social, economic and political impact of e-
     Government.

3.      Towards EAC partners States

-    Partners States to support EAC secretariat in facilitating the coordination of the
     formulation and implementation of e-government process

4.      Act on identified achievable actions

-    Establish an online discussion list to enable the working group initiate online
      collaboration and discussions
-    Government to undertake public reform for effective use and adoption
-    Develop an e-government training program for civil servant
-    Promote awareness campaign on e-government
-    Develop applications that make use of available and appropriate technologies;
-    Set-up an e-learning platform
-    Set-up metadata standards for e-government
-    Develop sub-regional resource mapping using GIS
-    Ensure accessibility of information by the disadvantage
-    Integrating of the country’ development Gateway
-    Develop local content
-    Integrate statistics bureaus
-    Promote sub-regional approach to information security for e-government
-    Establishment of .ea Top Level Domain in view of the envisaged EA political
      federation.

5.      Identified priority area

-       Customs control
-       eParliament
-       eHealth
-       e-banking, e-procurement
-       e-commerce
-       Information on meteorology




6.      Timeline




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Activities                                   D J F M A M J   J   A S Responsibility
Establishment of EAWG                                                  EAC &ECA
                                                                       Letter to be sent by
                                                                       EAC to partner States
                                                                       for the nomination of
                                                                       members
Propose assessments studies within the                                 Consultant
various member states with the view to                                 ECA & EAC
                                                                       secretariat
formulate sub-regional e-government
strategy;
Through EAC identify and promote                                       Partners States
political and public sector champions
for each participating country;
Through EAC ensure political support                                   EAC secretariat
for the endorsement of the e-                                          Partners States
government strategy and its
implementation;
Promote the development of                                             EAC secretariat
information, knowledge on e-
government best practices to assist
African Governments make the right
choices in their move towards adopting
e-government applications;
Through EAC and ECA promote                                            ECA && EAC
collaboration among Africa regional                                    secretariat
organizations to further the objectives of
e-government;
Promote cost effective e-government                                    EAC and Partners
solutions in the region;                                               States
Through EAC and ECA promote                                            EAC secretariat
international and national partnerships
and networking for the implementation
of e-government activities;
Propose e-government observatory                                       Consultant
mechanism to ensure the basis for                                      EAC secretariat
                                                                       To prepare the
research and provide much-needed data                                  Observatory TOR
on the social, economic and political                                  Partners States
impact of e-Government.




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                      ANNEXE- I: TOR of Consultation


THE DEVELOPMENT OF e-GOVERNMENT REGIONAL FRAMEWORK FOR
             EAST AFRICAN COMMUNITY (EAC)

                               TERMS OF REFERENCE

Introduction
The vision of regional integration in East Africa is to create wealth, raise the living
standards of all people of East Africa and enhance international competitiveness of the
region. The key to achieving this vision is increased production, trade and investments in
the region with Information and Communication Technologies playing a leading role.

Due to historical reasons, the region has had a tradition of sharing and collaborating in
the provision of telecommunications and postal services. Operating under the East
African Common Services Organisation and the East African Community (1966-76), the
postal and telecommunications services were provided by a single organization.

The information and knowledge-exchange driven third millennium requires reliable ICT
services as a key national and regional resource. Furthermore, the EAC Treaty
emphasises co-operation to achieve coordinated, harmonized, and complementary
infrastructural development.

Subsequent to the foregoing, the three East Africa Community Partner States are already
at different stages of development of their National ICT Policy. Tanzania finalised and
published her National ICT Policy in March 2003, while those of Kenya and Uganda are
at the advance stages of finalisation. Copies of the completed Tanzania National ICT and
Draft ICT Policies for Kenya and Uganda were made available to the EAC Secretariat
and were in turn forwarded to members of the ICT Task Force for their internalisation in
preparation for the harmonisation task.

On Development of e-Government Strategy, Kenya has already published her e-
Governance Strategy in March 2004 while Uganda has just secured a grant of US$
318,000 from the United States Trade and Development Agency to undertake a feasibility
study for an Integrated Information and Communications Technology (ICT) Network
for government related functions (e-Government). Tanzania is implementing various e-
Government initiatives in the area of Civil Service Reform but is yet to develop a national
e-Government Strategy.

Meanwhile, Uganda recently embarked on an initiative of reviewing her laws with the
view to making it possible for electronic documents including fax, e-transaction, e-mails
to be acceptable in court of law. The initiative aims at putting in place legal and
regulatory framework that would facilitate e-commerce in the country. Building an E-



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commerce responsive environment in the region would be one of the major issues that the
harmonised Regional ICT Policy would need to address.

EAC is also finalizing a Study on Harmonisation of the Regional Communications
Regulatory, which started in June 2003. The main objectives of the Study are to assess
the state of Communications Regulatory framework in the three Partner States; and to
develop a Harmonised Regional Communications Regulatory Framework for the EAC
Partner States which could bring about a vibrant communications sector in East Africa
which would be mutually supportive to the implementation of the recently signed EA
Customs Union Protocol and hence accelerate economic development in the region.
Implementation of e-Government by the three Partner States is one of the
recommendations emanating from the Study Report.

EAC is also finalizing a Study on Harmonisation of the Regional Communications
Regulatory, which started in June 2003. The main objectives of the Study are to assess
the state of Communications Regulatory framework in the three Partner States; and to
develop a Harmonised Regional Communications Regulatory Framework for the EAC
Partner States which could bring about a vibrant communications sector in East Africa
which would be mutually supportive to the implementation of the recently signed EA
Customs Union Protocol and hence accelerate economic development in the region.
Implementation of e-Government by the three Partner States is one of the
recommendations emanating from the Study Report.

At sub-regional level, in January 2003, COMESA finalised the preparation of its Model
ICT Policy, which started in 2002. All three EAC Partner States were involved in the
Model Policy preparations; Kenya and Uganda in their capacity as COMESA members
and Tanzania as an observer. The Association of Regulators in Africa (ARICEA) in
collaboration with COMESA Secretariat finalised various specific ICT Model Guidelines
in February 2004 during their Annual Meeting held in Kampala, Uganda.

The development of a regional ICT strategy is being undertaken as part of the
implementation of the African Information Society Initiative (AISI). AISI is a regional
framework for Africa’s quest to bridge the digital divide that originated from a resolution
of the 22nd meeting of ECA’s Conference of African Ministers of Social and Economic
Planning in 1996. It was adopted the same year by the Summit of Heads of State and
Government of the Organization of African Unity and supported by the then G7+1 as
Africa’s major ICT initiative in its 1997 Denver Summit.

Activities being undertaken within the framework of AISI include the development of
national e-strategies/policies to deploy, harness and exploit ICTs for socioeconomic
development at the local, national and sub-regional levels, including national spatial data.
At the sub-regional and regional levels, the vision of AISI provides the framework for
formulating policies and plans through Regional Economic Communities (RECs) to
among other things, harmonize and coordinate national efforts as an integration strategy.
More specifically, ECA’s assistance concentrates on the areas of



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   i.   harmonization of national regulatory frameworks as countries deregulate and
        liberalize their telecommunication markets;
 ii.    creation of a framework for the development of ICT infrastructure that can
        facilitate regional economic integration goals of the continent; and
 iii.   strengthening capacity at the sub-regional level in ICT for development and
        building a critical mass to facilitate regional integration through ICTs.

Objectives

In this background, ECA was requested to assist EAC by undertaking a study with a view
to proposing a harmonized policy and strategy framework for e-government among EAC
countries. The main objectives of the development of an e- Government Regional
Framework at EAC include the promotion of ICT usage for regional economic
integration, enhancement of connectivity and access to ICT services among and within
the member States and identification of applications, services and content for the sub-
region, while encouraging multi-stakeholders partnerships.

The proposed framework will cover all major aspects of regional cooperation on e-
government. It will also, where relevant, address policy, legislation, regulation, resources
and other issues referred to in the respective national ICT Policies where available as well
as e-government strategies and other policy documents.

Tasks

As part of ECA’s assistance to EAC, the objective of this consultancy is to develop a sub-
regional EAC e- government strategy. More specifically, the consultant is expected to

Output 1: A documented analysis on national, regional and international activities in the
development of e-government.

The activities required to produce this analysis include:


                Establish a methodology for data collection and analysis to be used
                 during visits to Partner States namely Kenya, Uganda and Tanzania;
                Desk research on existing e-government initiatives among EAC Partners
                 States;
                Consultations with Partners States to collect information on current
                 activities and requirements and identify challenges and opportunities in
                 promoting e-government;
                Investigation on existing approaches and activities within EAC countries
                 and other sub-regions in Africa
                Review of international standards, recommendations and frameworks
                 which are relevant to the sub-region as well as the Plan of Action adopted
                 at WSIS;



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                     Proposal on the development of common terminology

Output 2: A documented analysis on various options to develop a harmonized e-
government strategy

        Activities required to identify the options include:

                    Conduct country-specific assessment of the enabling environment and
                     readiness for regional e-government cooperation;
                    Identify opportunities and constraints in implementing e-government
                     initiatives that need to be addressed at the sub-regional level;
                    Highlight factors, such as certain existing or emerging technologies or
                     innovative approaches, which may help overcome or ameliorate
                     constraints that face EAC Partner States in the implementation of regional
                     e-government initiatives;
                    Propose a mechanism to encourage the participation of Private Sector,
                     Civil society, in the implementation of e-government initiatives;
                    Preparation of a discussion paper on various options based on the findings
                     of the output 1 to be discussed by member States

    Output 3: A high-level forum and series of consultation workshops organized for
    representatives of EAC Partner States and other key stakeholders, such as private
    sector companies, mass media and academia, to discuss findings of the assessment and
    the proposed e-government strategy

    After the consultation meetings, the consultant is expected to incorporate the feedback,
    comments and suggestions from the participants into the study and present the
    recommended options to the EAC Secretariat.

    Output 4: Regional e-government strategy for EAC document :
                    Propose an observatory mechanism to ensure the monitoring and
                     evaluation of the process and promotion of research and development;
                    Develop a Regional e-Government Strategy for EAC
                    Upon completion of the assignments, final report shall be compiled in
                     which each phase and task of the TOR will form a separate chapter

Expected Outcomes1

After undertaking the above activities, the consultant is expected to produce
   a draft report of findings on the status of E-Readiness among EAC Partner States and
    e-government initiatives undertaken; and
   a draft e-Government Strategy document for EAC.

1
 Please note that ECA and EAC own the intellectual property rights of all the outputs (reports, documents
on methodologies, models) of this exercise.


DISD/RA/MF/AMS/1.04                                17
Duration of Consultancy

The consultancy is expected to start on 15th January 2005 and end   14th April 2005
(3months).

Consultancy Fees2

Qualification

The consultant should have an advanced degree in ICT, Development or any related
fields.

Experience

The consultant needs prior experience and involvement in the development of ICT
policies, plans and strategies and information society issues.

Language

The consultant must be fluent in English.

Contact Person in ECA

Aida Opoku-Mensah
Team Leader, Promoting ICTs for Development
Development Information Services Division
Phone: 251-1-511167
Fax: 251-1-510512
E-mail: aopoku-mensah@uneca.org




DISD/RA/MF/AMS/1.04                         18
                             Annex II: Workshop Agenda




   East African Community        ECA


                                  East Africa Regional
                       E-Government Strategy Workshop

               Dar es Salaam International Conference Center
                        17th – 19th November 2004
                          Dar es Salaam, Tanzania
                             DRAFT PROGRAMME OF WORK


Day 1: Wednesday 17 November
08:00-09:00                                            Registration

09:30- 10:00          Opening Ceremony:

                      Welcoming address by:

                         Dr. Kipyego Cheluget, Deputy Secretary General, Project & Programmes,
                         EAC

                      Opening statements by:

                              Mr Mbaye Diouf, Director, ECA Sub-regional Office for East Africa
                              Tbd -Minister from Tanzania Government

10:00-10:30           Tea Break
10:30-13:00           Plenary Session 1: Policy and e Government

                      Chair: Mr. Mbaye Diouf, Director, ECA Sub-regional Office for East Africa,
                             ECA
                      Objectives:
                        This session will examine the current state of egovernment and how the National
                        ICT Policy in the individual member states supports the egovernment vision. The
                        session will also examine the planning and on going programmes through various



DISD/RA/MF/AMS/1.04                            19
                        country and regional presentations and a panel discussions.

                      Theme 1: Status of e-Governance in EA - Country Presentations

                        Speakers: Kenya: Mr. Andrew Gakiria, E-government program,
                                      Cabinet office of the President, Kenya

                                  Uganda: Ms. Bitwayiki Constantine, Chief
                      Information                        Technology, Ministry of
                      Local Government
                                  Tanzania: Mr. David Sawe, IT Director Civil Service
                                    Commission
                      Theme 2: ICT Policy and e-Government in EA - Presentations on ICT
                      Policy Development Initiatives


                                   Kenya: Dr. J. Kulubi, Communications Secretary, National
                                     Communications Secretariat, Kenya


                                Uganda: Dr. G. Kiibuka, Commissioner- ICT,
                      Ministry of Works,                     Communications and
                      Housing, Uganda
                                  Tanzania: Eng. A.B.C.Kowero, Tanzania Ministry of
                                    Communication and Transport,

                                     EAC:    Mr. Enock Yonazi, Eng. Planner, Communications,
                                      EAC Secretariat

13.00:-14:30          LUNCH BREAK
14:30- 16.00          Plenary Session II: e-Government experiences in other countries in
                                 Africa & Canada

                      Objective:     This session will look at e-Government and experiences in other
                             countries in Africa (The Gambia, Ethiopia and Rwanda) and
                             Canada and the national eStrategies applied. Key issues
                             regarding e-governmenet appliactions will be identified through
                             experts presentations

                      Chair:         Dr. Kipyego Cheluget, Deputy Secretary General, EAC

                      Speakers: Gambia : Dr Baharul Islam, ECA

                                   Rwanda: Mr. Juma Okech, Director of RITA

                                  Ethiopia: Mr. Gemechu Geleta, ICT Development Authority,
                                     Ethiopia

                                   Canada: Ms. Shauneen Furlong, Executive Director, Government



DISD/RA/MF/AMS/1.04                           20
                                        On-Line, Government of Canada
16:00-16:30        Tea Break
 16:30-17:30        Discussions
Day 2: Thursday 18 November 2004
8:30-10:30         Plenary Session III: e-Government for Regional Integration and Economic
                   Development

                      Chair: Dr. J. Kulubi, Communications Secretary, National Communications
                             Secretariat, Kenya

                      Objectives:     The speakers will discuss the key elements; best practices and
                             challenges of e-governance and its implications on regional
                             integration.

                      Speakers: Mr Thierry Amoussougbo, ECA ICT Regional Advisor:
                                     AISI Regional Integration and Harmonization policy and
                            strategies

                                    Dr. Florence Etta, Co-Ordinator, Kenya ICT Policy Project- IDRC;
                                         e-Government Development- Approaches

                                    Mr Tuomo Raitanen, Technical Adviser ICT; ICT Policies and
                                       Strategies

                                    Mr. Philip Ayoo, ICT Coordinator, Inter University Council of
                                    East Africa; East Africa e-Gov Project

                                    Mr. Jacques Bouchard, Senior Policy Advisor, Canadian
                                    e-Policy Resource Centre (CePRC); e-Government –Theoretical
                                    Framework

10:30-11.00           Discussions
11:00-11:30           Tea break

11.30-13.00           Plenary Session IV: e-Government Applications

                      Chair: Dr. Florence Etta, Co-ordinator, ICT Policy Project, IDRC

                      Objectives:
                          This session will look at various e-applications and suggest possible inclusion
                          in the proposed regional e-government strategy through expert presentations
                          from country development cateways with special focus on private sector
                          participation, gender, and civil society. A session on specific applications and
                          adoption of technologies such as Open Source Software, local content ceration
                          (Multilingual multi-alphabet) and e-Post will also be presented and discussed.

                      Speakers:
                       I) Country   Development Gateways:
                                       Mrs. Margareth Nzuki, Tanzania
                                       Mr. Fred Mukholi; Uganda
                                       Prof. Wafula Masai, Kenya



DISD/RA/MF/AMS/1.04                               21
                      ii) Other Applications:
                                     Mr. Andrew Gewe: e-Post - Tanzania Post Corporation

13:00- 14:30          LUNCH BREAK
14:30- 15:30          Other Applications (ctd):

                              Dr. Yirsaw Ayarew, Addis Ababa University:- Multilingual multi-alphabet,
                              Ethiopia
                              Mr. Bill Kagai:Open Source Software (OSS), FOSSFA

15:30- 16:00          Discussion
16:30-16:30           Tea
16:30-17:30
                      Plenary Session V: Framework for Developing a Regional E-Government
                                            Strategy

                      Chair: Dr. G. Kiibuka, Commissioner- ICT, Ministry of Works,
                                              Communications and Housing, Uganda

                      Objectives:    This session will focus on essential issues and elements, which
                             need to be considered when developing an e-government
                             strategy at national and regional levels. Issues identified in this
                             session will form the basis for developing a regional e-
                             government strategy in the subsequent sessions.

                      Speakers:
                              -      Dr Baharul Islam, ECA
                              -      Mr. Jacques Bouchard, e-Pol
                              -
Day 3: Friday 19th November 2004
8.30 :-10 :30         Breakaway Session VI: Stakeholders Roundtable

                      Objectives
                              This session will focus on the developing a regional partnership
                              eGovernment strategy that will have participation from the public sector
                              and civil society. The public service as the service provider; the private
                              sector as the technology supplier and integrator and a consumer and the
                              civil society representing the consumers. This session will be conducted in
                      thematic working groups.

                      Chair: Mr Thierry Amoussougbo, ECA ICT Regional Advisor:

                      Co – Chairs: tba

                      Fours Break Away Sessions:
                         i)     Gender;
                         ii)    Civil Society;
                         iii)   Academia; &
                         iv)    Private Sector




DISD/RA/MF/AMS/1.04                            22
10:30-11.00           Tea Break
11:00-13:00
                      Plenary Session VIII: Development of Regional EAC E-Government
                      Strategy


                      Chair:        Mr. David Sawe, IT Director Civil Service
                              Commission
                      Objectives:   To discuss and agree on the way forward towards developing a
                                    The East African e-Government Strategy regional

                      Presenters:     Mr Thierry Amoussougbo, ECA
                                      Mr. E. Yonazi, EAC
                                      Mr. Jacques Bouchard, e-Pol

13:00-14:30           LUNCH BREAK
14:30-15:30           Plenary Session iX: Closing Ceremony

                      Chair: Dr. Kipyego Cheluget, Deputy Secretary General, Project & Programmes,
                      EAC

                      Closing statements by:

                                -    Mr Thierry Amoussougbo, ECA
                                  - Tbd -Minister/Official from Tanzania Government




DISD/RA/MF/AMS/1.04                           23
                            Annex III: List of Participants

Organisation                                           Country      First Name     Surname
world Summit Award Digit Africa                        Austria      Thomas         Biebl
CPRC                                                   Canada       Jacques        Bouchard
overnment On-line                                      Canada       Shauneen       Furlong
Oracle                                                 Dubai        Fadi           Abdulkhlek
Addis Ababa University                                 Ethiopia     Yirsaw         Ayalew
ECA                                                    Ethiopia     Tuomo          Raitanen

ICT Development Authority                              Ethiopia     Gemechu        Geleta
ICT ploicies Strategies                                Ethiopia     Thiery         Amoussougbo
Inter University council of East Africa                Ethiopia     Philip         Ayoo
UN-ECA                                                 Ethiopia     Dr. Baharul    Islam

Messen Machm-IT                                        Germany      Hagel          Graf
Gilat Satcom                                           Israel       Moshe          Drory
FOSSFA                                                 Kenya        Bill           Kagai
Govt of Kenya                                          Kenya        Kulubi         James
HP                                                     Kenya        David          Ndung'u
HP                                                     Kenya        Ken            Mbwaya
IDRC                                                   Kenya        Dr. Florence   Etta
IDRC                                                   Kenya        Edith          Adera
Jomo Kenyatta University                               Kenya        Joseph         Wafula
Kenya Development Gateway                              Kenya        Wafula         Masai
National Communications Secretariat                    Kenya        Dr. j          Kulubi
Office of the President                                Kenya        Andrew         Gakiria
Office of the President                                Kenya        Andrew         Nderito
SAP East Africa                                        Kenya        Richard        Kiplagat
USAID                                                  Kenya        Daniel         Ohonde
STCL                                                   lkjlkj       Peter          Redelinghuys
Kinondoni Municipal Council                            N            Joash          Nyitambe
USAID                                                  N            Tom            Muga
IICD                                                   Nertherlands Tjalling       Vonk
SAP Nigeria                                            Nigeria      Soji           Ampampa
Soft                                                   nln          Shashi         Bhushan
RITA                                                   Rwanda       Juma           Oketch
Vodacom Group                                          South Africa Phindile       Dyani
Vodacon Group                                          South Africa Henry          Stephan
Stock holm University                                  Sweden       Rosocilios     Casmil
ABM Knowledgeware Ltd                                  Tanzania     Mohamed        Bin Saleem
AFRICAN YOUTH DEVELOPMENT ALLIANCE(AYDA TANZAIA)       TANZANIA ISSA               ISIHAKA
AFSAT Communications                                   Tanzania     Frank          Goyayi
Bank of Tanzania                                       Tanzania     Edward         Makwaia
Civil Service Commision                                Tanzania     David          Sawe
COSTECH                                                Tanzania     Ali Ayub       Kalufya



DISD/RA/MF/AMS/1.04                       24
COSTECH                                           Tanzania   Enock              Mpenzwa
D.I.C.C.                                          Tanzania   Jackline           Shirima
Datavision                                        Tanzania   Eric               macoi
DICC                                              TANZANIA   DANA               TURC
DICC                                              TANZANIA   MARIAH             GEOFFREY
DIGIT Africa                                      Tanzania   Leopold            Rweyemamu
Dile promotion Group                              Tanzania   Fredy              Sumari
DIT                                               Tanzania   R. J               Masika
DIT                                               Tanzania   Vitalis            Ndume
East African Community                            Tanzania   Dr. Kipyego        Cheluget
ECA                                               Tanzania   Mbaye              Diouf
ELCT. Konde Diocese                               Tanzania   Dr. Israel-Peter   Mwakyolile
Embassy of Sweden                                 Tanzania   Nils               Jensen
EZRF-TZDG                                         Tanzania   Evonne             Massawe
Graduates Synergy                                 Tanzania   Israel             Kyame
Graduates Synergy                                 Tanzania   Marwa              Shirati
Health & Medicare Foudation                       Tanzania   Enirisha           Msemo
HEMFA                                             Tanzania   Falician           Lyimo
HEMFA (sub-office)                                Tanzania   Mgesi              Juma
MAC Publishers                                    Tanzania   Justina            Ruhumbika
Min of Communication & Transport                  Tanzania   Kamulika           Masegese
Ministry of Agriculture                           Tanzania   Richard            Kugaga
Ministry of Communication and Transport           Tanzania   Eng.A. B. C        Kowero
Ministry of Communication and Transport           Tanzania   Ole E              Kambaine
Ministry of Defence                               Tanzania   Col. Abihudi       Nalingigwa
Ministry of Defence                               Tanzania   Dr. Abas S         Katalla
Ministry of Health                                Tanzania   Vainess            Nyange
Ministry of Home Affairs                          Tanzania   Isack              Nantanga
Ministry of Home affairs                          Tanzania   Venance            Ntiyalundura
MINISTRY OF HOME AFFAIRS                          TANZANIA   VENANCE            NTIYALUNDURA
Ministry of Justice                               Tanzania   Charles            Masolwa
Ministry of lands                                 Tanzania   Appolinary         Masilingi
ministry of lands                                 Tanzania   Theresa            Mghanga
Ministry of Lands & Human Settlement              Tanzania   Elikunda           Mshanga
Ministry of Natural Resourses & Tourism           Tanzania   Augustine          Mwailolo
Ministry of State, Office of the President        Tanzania   Mary               Nagu
Misinga Communications                            Tanzania   Kisat              Hango
MOD                                               Tanzania   Abihudi            Nalingingwa
Mzumbe                                            Tanzania   Faustine           Kamuzora
Mzumbe University                                 Tanzania   Faustin            Kamuzora
N                                                 Tanzania   M                  Nyenzi
office of the president                           Tanzania   Hon. Dr. Mary      Nagu
Paliament                                         Tanzania   Pr. Henry          Mgombelo
Paradise Holiday Resort                           Tanzania   Awes               Sheriff
paradise holiday resort                           Tanzania   Leyla              Ahmed
Parliament                                        Tanzania   Ismail             Seleman
PKF                                               Tanzania   Sujata             Jaffer
Royal Insurance                                   Tanzania   Stephen            Nshubemuki


DISD/RA/MF/AMS/1.04                          25
SCI                                             Tanzania     Mary          N
SCI                                             Tanzania     Parag         Manderatta
SCI (T) Ltd                                     Tanzania     Faiza         Adam
SCI (T) Ltd                                     Tanzania     Mary          Kagaruki
Society for rural development initiative        Tanzania     Erwin         Msambka
Soft-Tech Consultants                           Tanzania     Nitesh        Parmar
Softetch Group                                  Tanzania     Harrish       Bhatt
Sokoine University                              Tanzania     Camillius     Sanga
Standard Chartered Bank                         Tanzania     Laurence      Mafuru
Star Telecom                                    Tanzania     Hussein       Dharsee
stcl                                            tanzania     zaheer        nurmohamed
T.R.A                                           Tanzania     Joseph        Mnzava
T.R.A                                           Tanzania     Robert        Mnyonyi
Tansat (T) Ltd.                                 Tanzania     Charles       Mwakambonja
Tanzania Airports Authority                     Tanzania     Abdulrahman   Mbamba
Tanzania Chamber of Commerce                    Tanzania     Edwin         Mwenda
Tanzania Development Gateway                    Tanzania     Margaret      Nzuki
Tanzania ICT                                    Tanzania     Mahmod        Kombo
Tanzania Posts Corp                             Tanzania     Andrew        Gewe
Techno Brain                                    Tanzania     Manoj         Shanker
TGDLC                                           Tanzania     Arkie         Mwalwega
TGDLC                                           Tanzania     Charles       Senkondo
TRA                                             Tanzania     Castory       Ngowo
UCC                                             Tanzania     Frank         Tilunguliwa
UCC                                             Tanzania     Graham        Wilson
Universal Communications                        Tanzania     Khasim        Ebrahim
Universal Communications                        Tanzania     Sheikh        Abdul
University Computing Center                     Tanzania     Atanas        Cosmas
University Computing Centre                     Tanzania     Respickius    Casmir
University computing Centre                     Tanzania     Wambura       Nyamwasha
VAC Income Invest Limited                       Tanzania     Inno          Shango
Vesl Techonolgy                                 Tanzania     Vijaye        Beeharry
Vodacom                                         Tanzania     Maharage      Chande
ABM Knowledgeware LTD                           UAE, Dubai   Pramod        Sethi
EAC Secretariat                                 Uganda       Enock         Yonanzi
Int. Data Solution                              Uganda       Isaac         Kasana
Ministry of Local Government                    Uganda       Bitwayiki     Contatine
Ministry of works Communication                 Uganda       Dr. G         Kiibuka
Parliament of Uganda                            Uganda       Aloysius      Makata
Uganda Development Gateway                      Uganda       Fred          Mkholi
HP                                              UK           Milan         Sterba
HP                                              UK           Rudi          Richter
International Tax Compliance                    USA          Richard       Lee
SAP                                             Zimbabwe     Haven         Chikunbu




DISD/RA/MF/AMS/1.04                        26

								
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