Business Etiquette in a Multicu

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 Business Etiquette in a Multicu Powered By Docstoc
					  Lay-offs, Cutbacks and Closing
              Down:
      What Are You Doing to
       Make a Difference?
                           Presented by
Colleen A. Rickenbacher, CMP, CSEP, CPC
Before We Begin
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How Etiquette and Protocol
Can Make the Difference


        Changing Economy
     What You Need to Be Doing
Are You Taking Advantage of
Every Opportunity
•   Lay-offs, cutbacks, and closing down
•   How prepared are you?
•   What will separate you?
•   What are your next steps?
•   How can, believe it or not, etiquette and
    protocol help?
Do You Have Any Back-Up Plans?
• What should you be doing in this
  economy?
• How safe are our jobs?
• What are you plans if you lose your job or
  as an independent your business
  dwindles?
• Do you have a Plan B or C?
Possibilities
• Job eliminated
• Hours cut-back
• Transferred to a lesser
  paying job
• Not receiving full fees or
  even half
• Company shuts down
• No insurance
• No benefits
• No bonus and salary cut/freeze
Possible Options
How to Start Preparing
• Database updated
• Connect and reconnect with leaders, past
  acquaintances and employers, peers
• Where are the jobs in our industry
• Who is hiring
• Read the papers, trade journals
• Attend meetings within budget and needs
If You Lose Your Job or
Worried You Will
• Be visible, be social and be out there
  (three different things)
• Update your resume
• Be willing to change
• Partner/Share jobs
• Take classes
• Rebrand yourself
             Thrive and Survive
•   Rethink               •   Relearn
•   Reskill               •   Reactivate
•   Rekindle              •   Review
•   Redefine              •   Re-up
•   Reestablish           •   Redesign
•   Return                •   Recreate
•   Reconnect             •   Reenhance
•   Retouch               •   Revamp
•   Regroup               •   Repeat is all again
Interviewing Again
•   First time or first time after many years
•   Be prepared
•   Dress
•   Portfolio/briefcase
•   Have questions
•   Many resumes
•   Thank you note
Resume



         ―The Whole Truth and
         Nothing But the Truth‖
Resume
• The image you present to future
  employers
• Make your resume fit the job you want and
  the one you aspire to have
• Get their attention so grab them instantly
• Use statistics and numbers
• Power words and don’t constantly repeat
Resume
• Match the ad or job description
• Anticipate needs and be ready for
  solutions
• The length…be concise
  – Five years or less – one page
  – More experience – two pages
  – Extreme knowledge – three pages (I don’t
    agree)
Resume

•   Watch length of descriptions…condense
•   Watch an, a, the
•   Do not identify yourself with ―I‖ or ―My‖
•   Eliminate unnecessary material
    – Marital status, age, irrelevant awards, scholarships,
      recreational activities, two mailing addresses,
      references or ―available upon request,‖ previous
      supervisor names, middle name you never use
Resume
•   Sell, sell, sell yourself
•   Do you match the salary you want?
•   Don’t save the best for last
•   Have a friend read again and again
•   Proofread many times
•   Use plain, white paper and look professional
•   Bring plenty
•   **Reference: Taos Mountain, Inc. and #1
    Resume Writing Services
Transitioning to a New Job
Changing Positions

         Getting Adjusted…
   Or making your existing job better
Transition
• Know your employer and management
  team
  – Web sites and on-line references
  – Listen more than you talk
  – Observe and learn
  – Decision makers and process
  – Ask questions to gain information
  – But pay attention and stay engaged
Transition
• Office staff
   – Be careful of complainers and gossipers
   – Don’t be sucked into their negative feelings
   – Backstabbers
• Getting up to speed quickly
   –   Meet with the team leader
   –   Schedule a lunch or coffee with team players
   –   Find out what has been done, still needs to happen
   –   How do you fit in?
Joining the Team
• Becoming a Team Player
  – Join an organization/sports team
  – Involvement in office activities/committees
  – Offer assistance to co-workers
  – Take an assignment no one wants
The Extra Touch
• Be early for work
• Dress a notch above the norm
• When you meet someone new, focus on them
• Greet them with a good handshake and warm
  smile
• Always come prepared with notepad and
  pen…never ask them to repeat something to you
  or to borrow a notepad or pen
Things to Remember
• You were the boss or owner and now you
  are ―an employee‖
• Your decision might not be the final one
• You might have people that worked for
  you in the past and now your supervisor
• Things change and how you handle it can
  make the difference
• Get back on track
In the Meantime…
• Spend time with your family, friends
• Involve your family
  – Chores for children, allowances
  – Share cut-backs
• Go back to school to
  learn new trades
• Partnerships
First Impressions
•   Your look
•   Body language
•   Handshakes and introductions
•   Business card exchange
•   Meetings
•   Entrance and connecting
•   Dining etiquette
Your Dress




             You are on 24/7
At First Glance
• Your style
• Proper image and perception
• Appropriate dress
  – Business/business casual
• Trends (Hip and trendy)
• Update your wardrobe
  – 18 months
• Plan in advance
• Quality over quantity
What Are You Saying
Without Ever Speaking a Word
•   Body language
•   Non-verbal communication
•   Miscommunication
•   Your Attitude
Handshakes and
Introductions


                 Tells a Story
The Handshake
•   Introduce yourself
•   Always be ready
•   Web to web
•   Eye to eye
•   Shoulder to shoulder
•   Clammy or dead fish shake
•   Rings and bringing me to my knees
The Handshake
•   Remember their name. Help me!
•   Name badge
•   Shake from the elbow. Number of shakes
•   The double hand shake
•   The release
•   Gloves
•   Hugs and kisses?
         Introductions ―HOW‖
• Introduce Higher rank
  (higher person first)
• Introduce Older
  person to younger
• Woman introduced to
  a man
• Rank is # 1
Business Cards
•   Present
•   Out of date
•   Always have them
•   Don’t pass out—they are not flyers
•   Read them
•   Writing on them
•   Sitting on them
•   Storing them during a meeting or interview
Thank You Notes “3-3-3”
• 3 Minutes
• 3 Lines
• 3 Days
  – Handwritten
  – Address
  – Stamps
• Handwritten or e-mail
Connecting
Now Is The Time
• The basics
  – Arrive on time
  – Dress appropriately
  – Do your homework
  – Plenty of business cards
  – Follow-up
  – When to exit
Meeting Etiquette
Interview Tips



                    Look Ready
Meetings and Interviews
• Treat a meeting like an interview
  – Arrive 5-10 minutes early (no more) and be ready
  – Remain standing while greeting and wait to sit
  – Always have your right hand free/firm handshake
  – Table shake
  – Use their name and
    good eye contact
  – Be prepared
Meetings
•   Turn off cell phones
•   Coffee/refreshments
•   Check their Web site
•   No big chitchat (a little personal talk is ok)
•   Appropriate dress
•   Gum
•   Know when to leave
•   Follow-up (24 hours)
Advancing




            Getting Noticed
My Suggestions
• Write articles
• Be visible
• Be socially there
• Create a high profile
• Serve on committees (not too many) or on
  Boards in the industry
• Be solid and dependable
• Remember...surround yourself with leaders
Plans
•   Plans for the next 12 months
•   Next 3 years
•   Next 5 years
•   Ultimate goals
•   Rich and famous
Essential Business
Communication



            The Rules
Guidelines
•   RSVPs
•   Telephone Etiquette
•   Electrical Devices
•   E-mails
    – It is time to have some rules
Now Let’s Talk About
Your Dining Etiquette



   Interviewing/Meeting Over a Meal
Dining Tips
• When to order
• Where to sit
• When to eat/drink
• The spread out
• Purses, glasses, junk,
  briefcases
• Woman’s role
• Paying the bill
Dining Big No’s
•   Don’t act staved
•   No doggie bags…ever
•   No lipstick or toothpicks
•   No gum
•   Small bites so you will never talk with your
    mouth full
More No-No’s
•   Difficult foods (what to order)
•   Cutting
•   Keep the pace
•   Desserts and coffee
•   Drinking
Be Prepared to
Make the Difference


      Remember that etiquette
     and protocol can make that
             difference.
Be On Your Best Business Behavior
Be On Your Best Cultural Behavior




 MPI Bookstore or www.colleenrickenbacher.com
Thank you!
Colleen A. Rickenbacher, CMP, CSEP, CPC
Colleen Rickenbacher, Inc.
10747 Rose Creek Court
Dallas, TX 75238 USA
214.341.1677      214.341.1676 (fax)

           colleen@crspeaks.com
         www.colleenrickenbacher.com
     Author Be On Your Best Business Behavior
      and Be On Your Best Cultural Behavior
Brought to you by MPI Foundation




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