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Technology Issues February 2004 1/ Australia to get own Internet name server. Australia will have its own top-level Internet name server from next week, bringing it in line with New Zealand. Sunday's launch is expected to improve the resilience of the Internet address system, and could increase speed and reduce "lag" for Australian net users. Each time an internet user views a web page, sends or receives an email, or does anything requiring an address such as australianit.com.au, the task can only be completed after checking information gleaned from one of the key computers known as root DNS (domain name) servers. Each of the 13 servers is assigned a letter from A to M, and while some root servers are based in only one location, others such as the F-root server, are hosted simultaneously in several places around the world. There are already 18 F-root servers around the world - including several in Asia and Europe and one in Auckland - but until now, each packet of internet data from Australia has found its destination with information gleaned from an offshore server. One source said it was "embarrassing" that Australia did not have its own root server. The Australian F-root server will be in Brisbane and could provide an increase in the speed with which Australian users obtain Internet data. But Internet experts said it would mostly improve resiliency here of the DNS system. A 2002 attack on several of the 13 root DNS servers raised worldwide fears about the vulnerability of the internet addressing system, a vulnerability expected to be reduced by distributing the DNS data over more locations. It is understood the local F-root server will be a joint project between internet exchange company PIPE Networks, web-hosting company WebCentral and the AsiaPacific Network Information Centre, which administers address space for the region. APNIC would act as the agent for the Internet Systems Consortium, which runs the F-root. PIPE Networks would provide a separate internet exchange to house the server and WebCentral its high-grade data centre facilities, both of which are prerequisites for an F-root server. Until recently, most of the root DNS servers, which direct the world's internet traffic, were in the US, but last week, the number of non-US servers overtook the number based in the US, according to APNIC's European counterpart, RIPE CC. www.root-servers.org. (AustralianIT, 21/1/04) 2/ Bagle linked to spam. A rapidly spreading email virus has some experts concerned that it could be a prelude to a broader series of attacks or a fresh spam effort. The virus, known as Bagle or Beagle, spread quickly since Monday. Although the virus - known as a worm because it replicates itself and sends out more copies via email - does not appear to damage computers, experts are concerned that it installs a program on the computers of users who open the attachment. This could enable the virus authors to send out barrages of email advertising that could generate money. Experts say this is a relatively new development in viruses, which had been linked in the past to hackers trying to show technical prowess or expose security flaws. "It seems perfectly possible that Bagle is yet another worm written by spammers," says Mikko Hypponen of the Finnish-based security firm F-Secure. "This way, they could first infect a large amount of computers. When they have enough, they could automatically install invisible email proxy servers on each machine and start spamming through them." Network Associates, another security firm, called the virus a "medium risk." "The Bagle worm is an internet mass mailer that harvests addresses ... and sends itself" to other recipients via email, Network Associates said. "The next recipient is thus unable to see the true sender." The email arrives, often from a phony address, with the subject "Hi" and a text of random characters and the message, "Test, yep." It also has an attachment that, if clicked on, installs a program on the user's computer. The Virus Bulletin website said the worm does not appear dangerous now but should be monitored. "At first glance, (Bagle) is not a particularly interesting virus from a technical point of view," the website said. "It is, however, tipped to be big, with vendors pointing out that it is already spreading fast and, like last year's Sobig, has a built-in expiry date - possibly suggesting that improved versions will be released over the course of time." (Australian IT 21/1/04) 3/ ACTU lobbies for net privacy. The sacking of Centrelink staff over pornographic emails had raised workplace privacy issues, according to ACTU officials. Centrelink has sacked or demoted 24 employees at its Ballarat office in Victoria for transmitting sexually explicit pictures and jokes via the internet. ACTU senior industrial officer Linda Rubinstein predicted laws will soon be updated to restrict interception of email communication as they did for telephone conversations. "This case and other cases, it does raise the whole issue of the extent to which private use of email and the internet at work is acceptable, the extent to which it does remain private or it can be monitored by the employer," Ms Rubinstein told ABC Radio. "I think that it (laws) will (rapidly change) in the same way we have laws about monitoring of telephones and we have laws at least in NSW about video surveillance. The Victorian Law Reform Commission is doing an extensive inquiry into workplace privacy which will look at these issues and hopefully those findings later in the year will influence the development of law not just in Victoria but throughout Australia." (Australian IT 21/1/04) 4/ Ctrl+Alt+Del inventor retires. David Bradley spent five minutes writing the computer code that has bailed out the world's PC users for decades. The result was one of the most well known key combinations around: Ctrl+Alt+Delete. It forces obstinate computers to restart when they will no longer follow other commands. Bradley, 55, is getting a new start of his own. He's retiring Friday after 28 and a half years with IBM. Bradley joined the company in June 1975 as an engineer in Boca Raton, Florida. By 1980, he was one of 12 working to create the IBM PC. He now works at IBM's facility in Research Triangle Park. The engineers knew they had to design a simple way to restart the computer should it fail. Bradley wrote the code to make it work. "I didn't know it was going to be a cultural icon," Bradley said. "I did a lot of other things than Ctrl+Alt+Delete, but I'm famous for that one." At a 20-year celebration for the IBM PC, Bradley was on a panel with Microsoft founder Bill Gates and other tech icons. The discussion turned to the keys. "I may have invented it, but Bill made it famous," Bradley said. Gates didn't laugh. The key combination also is used when software, such as Microsoft's Windows operating system, fails. Bradley, whose name was once mentioned as a clue in the final round of the TV game show "Jeopardy," will continue teaching at NC State University after retirement. His office is filled with memories of his time at IBM and the keys that brought him fame in the tech world. He says he has almost every cartoon that featured Ctrl+Alt+Delete. There are video clips of the "Jeopardy" show and the panel with Gates. "After having been the answer on final Jeopardy, if I can be a clue in The New York Times' Sunday crossword puzzle, I will have met all my life's goals," Bradley said. (Australian IT 30/1/04) 5/ Japanese bone phone developed. Japanese telecom carriers have come up with the world's first mobile phone that enables users to listen to calls inside their heads - by conducting sound through bone. The TS41 handset, manufactured by electronics firm Sanyo, was put on sale by the Tu-Ka mobile phone group this month, drawing healthy demand from customers who want to hear calls better in busy streets and other noisy places. The new phone is equipped with a "Sonic Speaker" which transmits sounds through vibrations that move from the skull to the cochlea in the inner ear, instead of relying on the usual method of sound hitting the outer eardrum. With the new handset, the key to better hearing in a noisy situation is to plug your ears to prevent outside noise from drowning out bone-conducted sounds. If the user holds the handset to the top of the head, the back of the head, cheekbone or jaw and plugs his or her left ear, the call will be heard internally on the left side. It is the first time that the bone conduction has been used in mobile phones although the technology has been available for fixed-line phones in Japan, mostly for elderly people, for the past two years. The Tu-Ka group has launched a major advertising campaign for the new mobile phone, featuring a young woman and an X-ray image of her skull using the handset. A spokesman at Tu-Ka Cellular Tokyo said it was too early to declare the TS41 a success, but retail store clerks said they were seeing a healthy demand for it. "We have lots of inquiries from young women thanks to the television commercial," said Tomoyuki Harasawa, a sales consultant at a Bic Camera consumer electronics store in Yurakucho, central Tokyo. "The actual buyers are mostly businessmen in their 30s and 40s," Harasawa said. "We sell four to five TS41s a day, a good figure for Tu-Ka, which lags far behind rival mobile operators" such as DoCoMo and Vodafone. The mobile phone is priced at Y7,800 ($95) each at the discount store. "I don't know if this is going to be a big hit, but it will be possible for Tu-Ka to raise its market share since this high-profile handset has improved its brand recognition among consumers," Harasawa said. Tu-Ka firms belong to Japan's second-largest telecom carrier, KDDI group. But TuKa subscribers account for only a small percentage of the market, far less than the roughly 20 per cent for the "au" brand in the same KDDI group and the more than 50 per cent for industry leader DoCoMo. Customers who examined the new phone on the Bic Camera sales floor had mixed reactions. Masaya Iwata, a 31-year-old accountant, said the product was interesting but he was not sure if he would buy it because he uses his mobile less and less for talking. "I use my mobile for picturetaking and emailing rather than having conversations," he said. Japan's top mobile phone carrier NTT DoCoMo launched "i-mode" phones in February 1999, offering internet surfing, emailing and video watching on mobile handsets. And J-Phone, now rebranded Vodafone to underline that it is controlled by the British-based telecoms giant, launched picture-taking handsets in November 2000. Nearly every new mobile handset in Japan now has a built-in digital camera enabling users to send images taken with their mobiles via email to other handsets or computers. Tomohiro Abukawa, a 34-year-old hair stylist, said he liked the bone-conducting phone, noting railway stations and streets were often too noisy to talk. "I may get this as it is also small," he said. But one woman in her 20s said she found the phone "scary". "Isn't this bad for your health?" she asked. Another woman, in her 30s, said she was interested in the mobile phone but was selfconscious. "What troubles me is that I may look weird if I'm talking with the phone pressed between my eyebrows," she said. (Australian IT 22/1/04) 6/ Digitisation in the British Library. Readers may be interested to know that the British Library has been digitising and restoring part of its ethnographic wax cylinder collection, which dates from 1898 and includes recordings from Africa, India, Australia and the United Kingdom. The collection was initially transferred to DAT by British Library Sound Archive staff Peter Copeland and Will Prentice. Two copies of each DAT have now been made on CD-R; one archive copy (a straight "warts and all" clone from the DAT), and one cleaned-up playback copy. The project began in June 2003 and is now complete. A total of 753 cylinder recordings have been processed. A selection of these will be available for listening via the "Collect Britain" page on the British Library's website later this year. “My own role in this project has been the restoration of the recordings using our own "Mousetrap" Disc Processor for groove wall selection (based on the Packburn Audio Noise Suppressor) and SADiE with CEDAR plug-ins including the rather groovy CEDAR Retouch. Anyone interested in the restoration process is very welcome to contact me”. Clare Gilliam Ethnographic Wax Cylinder Project British Library 96 Euston Road London NW1 2DB Tel. +44 (0)20 7412 7426 E-mail: clare.gilliam@bl.uk British Library website: www.bl.uk (AV-Media-Matters listserv 15/1/04) 7/ The Mac turns 20. Its dedicated users are so passionate they're often described as religious about their love for the machine. Twenty years ago, on January 24, 1984, Apple Computer launched the Macintosh. It contained virtually unknown features, including simple icons, and an odd little attachment called a mouse. Many newspaper stories at the time had to include a definition. Silicon Valley's newspaper The San Jose (California) Mercury News, for example, described the mouse as "a handheld device that, when slid across a table top, moves the cursor on the Mac's screen." Apple co-founder Steve Jobs dubbed the Macintosh "the people's computer." Jobs and business partner Steve Wozniak -- a math and computer junkie -- had sold their first computer, the Apple I, in 1976. They had put it together in a garage. "The Mac's a symbol of a whole revolution, and most of us that participated in it from the beginning and believed in it bought into these new ideals of computers to really help people, and not something that you had to fight, memorize and learn," Wozniak told CNN. "That whole revolution just continues in our hearts to this day." With such an innovative and intuitive product, then why is Apple's market share just 3 percent to 5 percent, with Microsoft Windows claiming more than 90 percent worldwide? "What Apple does so well is to focus on research and design to produce the most intuitive device and the most elegant device," communications professor Ted Friedman of Georgia State University said. "The problem has always been that Apple was first but other companies have been able to come in and undercut them on price, and gradually appropriate all the features that made Apple special," Friedman explained. Still, Apple computers have come a long way since their introduction, when IBM's machines, not Microsoft, were the standard. Back then, people who operated computers were part of an elite club: either hobbyists who built their own, or folks in lab coats who worked on mainframes. Friedman said the point-and-click Macintosh was destined to make both technological and cultural history. "This was the product that inspired people in graphic design, and students, and other creative people. It was the whole idea of computers not just being something you would see in the office," Friedman said. Competing in a PC-dominated world, Apple has had its ups and downs. Techies trace that change in thinking to a TV ad that teased the Mac's debut during the 1984 Super Bowl. Even today that ad is considered one of the best ever produced. "It was a pivotal moment in the history of computers and the history of advertising," said Friedman, whose book "Electric Dreams," on the cultural history of personal computers, is due out soon. In the commercial a female athlete dodges storm troopers and throws a hammer to smash a giant authoritarian figure, who's ordering drone workers to conform and obey. Her message of power and autonomy, says Friedman, reflected Apple's belief that computing was more than mindless numbers crunching. It actually could fuel the creative process. Jobs, Apple's CEO, was perhaps a good forecaster of the ubiquitous laptops, desktops, and personal digital assistants of today, when he predicted two decades ago that Macs would not be just an office tool. "People are going to bring them home to work on something Sunday morning, they're not going to be able to get their kids away from them, and maybe someday they may even buy a second one to use at home," Jobs said, the day he introduced the simple beige box back in 1984. But internal dramas at Apple also contributed to its notorious ups and downs. Jobs left the company in a power struggle in the late 80s. The firm floundered in a PC-dominated world. But Jobs' star continued to rise. He joined the enormously successful animation studio Pixar, makers of hits such as "Toy Story" and "Finding Nemo." Jobs returned to Apple in the '90s as the visionary savior, and the company returned to making products considered ahead of their time: the iPod music player, iTunes song download service, and the iMovie video editing software to name just three. Known in tech circles as "The Wizard of Woz," Wozniak never formally left Apple, but he's only involved in a few consulting projects at the company these days. The former Hewlett-Packard engineer spends most of his time working for his firm "Wheels of Zeus," which is expected to launch some products later this year. "It was just a little bit disappointing that Apple kind of got itself into the situation where they didn't so much own what they had really brought to market," he said. In a legal fight through much of the 90's, Apple accused Microsoft of ripping off Macintosh interfaces in Windows. The case was settled out of court in 1997. But despite his frustrations with the outcome of the case, Wozniak is proud of being part of a revolution that started in a garage. "Macintosh users tend to be a very independent type, and they tend to be very loyal to their product," Wozniak said. "They've been threatened with [Apple] going out of business and being put out of their schools and out of their companies, and they've got to fight. There's so much passion for it." (CNN.com 24/1/04) 8/ Nevada coroner puts photos of deceased on Internet. Las Vegas -- Her naked corpse was discovered by accident by a pair of brothers more than 23 years ago along a dirt road on the edge of town. She looked like a teen, perhaps no older than 18, possibly a runaway. Her head was beaten with a hammer, but the coroner believes she actually died from stabbings from an unidentified 3inch object. The murder weapon isn't the only thing that remains unidentified. All these years later, the victim is still known only as Jane "Arroyo Grande" Doe, after the desolate desert path where her body had been dumped. Over the decades, that path became a major interstate and the young officer who arrived on the scene became a seasoned veteran. But every effort by Detective John Williams to identify what he calls "my girl," including exhuming her body last year to gather DNA samples, have brought him no closer to closing the most vexing case of his career. Now, in a controversial move, the coroner here is taking the search for answers to nagging cases like this to the Internet by posting, in what is believed to be a national first, the photos of dozens of unidentified bodies on the Clark County coroner's Web site. Several coroner and medical examiner Web sites around the United States publish information about so-called "cold cases," and some even accompany the blurbs with artists' renderings or clay-model representations that approximate what the deceased looked like when alive. But at www.accessclarkcounty.net, a prominent box beseeches visitors to "help identify human remains." A few clicks -- and a couple of warnings about graphic content -- later, the screen is filled with thumbnail-size pictures that can be enlarged to show actual shots of dead people. The warning states that "no decomposed remains will be shown," and some of the photos have been retouched to erase the more gruesome trauma. But many remain difficult to view. "These are not glamour shots," said Coroner P. Michael Murphy, whose site has photos for about 40 of his 180 cold cases dating back to 1967. "The real issue is to make sure we don't show too much. We're only putting up some pictures because in most cases there isn't any image we can use." Indeed, in this city that provides the backdrop for "CSI," the televised crime drama popular for its gritty realism, the reality is that some cases aren't solved for decades, let alone in an hour. Most coroners’ offices have small budgets and little of the high-tech gadgetry of that show's death investigators. Murphy said his department chose to use real pictures partly because it can't afford a full-time sketch artist. Still, while Murphy is applauded for trying something new, some question the propriety and tact of his approach. "I just don't know if actual photos are the best way to accomplish this," said Sgt. Mike Harper, operations manager for the Alameda County coroner's office in Oakland. "A good description of the Doe and the circumstances would probably be just as beneficial as having a photo. If the photo is a clean shot of the face, maybe that's OK, but I don't think there's a need to go into the grotesque end of things." Jerry Nance of the Center for Missing and Exploited Children, based in Washington, D.C., expressed concern that the photos could appeal to online fetishists who are excited by viewing such material. At the center, whose Web site also shows images of unidentified decedents, any photos are doctored to show the person with a smile, their eyes open and any trace of injury erased. "You start getting a lot of sick people who want to admire it from the gore standpoint," Nance said. "Even if the body is fresh, we still have our forensic artists open up the eyes and give some sort of spark of life to the thing. It does you no good to show a deceased person. It just appeals to the morbidity aspect, and the chances of recognition are better when you show them alive." Yet Clark County says its approach is working. Since the launch in November, the site has received more than 350,000 hits and has helped identify as many as a dozen people, said Assistant Coroner Les Elliot. In one case, the Dayton, Ohio, family of a slain homeless man whose body was found buried in a Las Vegas backyard confirmed that the deceased was their relative through the online picture after seeing the case profiled on the Fox show "America's Most Wanted" in November. The problem of unidentified remains is a national challenge. More than 95 percent of the dead are positively identified within a day of death, but there are more than 5,200 cold cases in the FBI's National Crime Information Center database. Experts believe that's less than 15 percent of all unresolved cases. California deaths accounted for a disproportionate 2,188 cases in the database, whereas Illinois, for instance, had just 116 in the system as of Oct. 31, the most recently available statistics. Use of the Internet to identify these people is just as scattered. Despite California's assiduous reporting and homegrown high-tech industry, no Bay Area counties use the Web to disseminate detailed information or pictures about their cold cases. While smaller counties in places like Aiken, S.C., and Hackensack, N.J., have sites with information and images of unidentified people, major cities such as Chicago, Boston and San Francisco have done little online. "It's something we're exploring at this point to see if it's feasible," said Herb Hawley of the San Francisco County medical examiner's office. "I don't believe we'll be putting up actual photos. The most we would do is put up sketches." But Todd Matthews of the Doe Network, a national organization of volunteers and aggrieved relatives searching for missing loved ones, said he supports the effort. "They're showing reality, and sometimes it's hard to hide this reality from the public," Matthews said. "They're definitely bringing some attention to cases that otherwise have not seen the light of day for years." Williams, still trying to bring justice to Jane "Arroyo Grande'' Doe, holds out hope that Matthews is right and someone will someday help resolve his case. "If you look on TV, you'll see worse than what you see in this photo of my girl," Williams said. "If it's my daughter, I'd definitely feel bad to see a picture of her dead. But it would not bother me if someone saw it on the Internet or TV to give me some closure and my family some closure. I'm sure things will offend people, but so be it. You got a young kid, dumped in the desert. That's more offensive." The Chronicle 22/1/04) 9/ Congress Stops Spam--But Not Its Own. Congress crowed about cleaning up our in-boxes with the passage of an antispam law last year, but brace yourself. Members of Congress are increasingly using e-mail to communicate with their constituents. They are aided by several companies that have developed ways to provide politicians with extensive e-mail addresses of those they hope to reach. Meanwhile, Democratic presidential candidates have already plunged into email marketing, relying on online promotions and e-mail solicitations in their campaigns. More than 30 members of Congress have purchased lists of constituents' e-mail addresses from Rightclick Strategies, and more than 20 are customers of @dvocacy. Both companies create for each client a unique list of e-mail addresses. "In the past two years we've seen a pretty dramatic switch," says John Hart, communications director for Representative Jim DeMint (R-South Carolina), who uses Rightclick as a source of constituents' e-mail addresses. "Five years ago probably 75 percent [of communication] was traditional, and today 75 percent is probably e-mail." The lists are compiled by cross-matching names in the registered voter database for a particular district or state against the e-mail addresses of people who have opted in to mailing lists. Rightclick Strategies maintains a database of more than 160 million names and e-mail addresses, according to Jeff Mascott, managing director. Rightclick Strategies, which supplies data mainly to Republicans, has been creating lists for members of Congress for two to three years, Mascott says. Democrats draw their lists primarily from @dvocacy, which has been supplying such information for only five months. Officials from each company say they get several calls each week asking for lists. The first e-mail a constituent receives from a congressmember is often unsolicited, which could be a problem under the CAN-SPAM Act. The new law mandates that commercial e-mail be sent only if requested, and that senders honor recipients' request to have their addresses removed from future mailings. Both congress members and the businesses that supply the addresses are quick to note that their messages always include the option to unsubscribe. Most lists send out a preliminary e-mail inquiry to see if communication is desired. Members of Congress see the switch from physical to virtual mail as a time- and money-saving device. "It's a much more cost-effective way for voters and members of Congress to stay in communication. I think you'll be seeing more and more offices doing this," Hart says. "It's a much easier way for people to express their opinions to their elected officials." Hart says it costs about $30,000 less to do an electronic mass communication compared with a traditional paper mailing. The price of e-mail lists varies depending on their size, say both Rightclick Strategies' Mascott and Roger Stone, president of @dvocacy. Stone estimates it costs at least a few thousand dollars per list. Roger France, press secretary to Representative Charles Taylor (R-North Carolina), says it cost the congressman's office "about a quarter a name." Hart says DeMint's list cost about $14,000. Buying the lists enabled both representatives to add about 20,000 addresses to the constituent e-mail lists they were already compiling. DeMint's first newsletter went out last week and included items like the congressman's efforts to get South Carolina native "Shoeless" Joe Jackson into the Baseball Hall of Fame. (PCWorld 14/1/04) 10/ Some helpful stuff. In an earlier posting I told you how to download and install Sun's official version of Java but forgot to tell you what you should do with your Microsoft Java Virtual Machine AFTER the installation. Whoops! This may sound kind of strange, but my gut feeling is that you should *NOT* uninstall the MSJVM. Rather, you should abandon it in place. Here's why. Uninstalling Windows components, even ones that are going to die in September, is a fool's errand if only because you have no idea if the uninstall is going work. The worst case scenario is that you could unintentionally break Windows in the process. And that's a risk I'm just not willing to take. Instead, to make sure your Microsoft Java Virtual Machine is sent off to its own private Siberia, download and install the Sun version of Java and then 1. In Internet Explorer, go to Tools > Internet Options. 2. Click on the Advanced tab. 3. Scroll down to the Java settings and make sure there is a checkmark next to Use Java 2 v1.42_03 for 4. Scroll down Microsoft VM and uncheck everything. 5. Click on OK. After that, 1. Open your PC's control panel. (Start > Settings > Control Panel; Start > Control Panel in XP) 1a. If you have XP and your Control Panel is a purple page asking you to Pick a Category, click on Switch to Classic View in the upper left corner of the page. 2. Double-click on the Java Control Panel icon. (If you have two Java Control Panel icons, click on purple and red one not the black, white, and red one that looks like a ouija board pointer). 3. It'll take a while for the control panel to open, but when it does click on the browser tab. 4. Make sure there is a checkmark next to all of the browsers that you use. 5. Click on apply and then close the control panel. Then, restart your computer. That's it. :) I hope this helps! --------------------------------------------------US Airport Delays / TSA Audience: Anyone flying into or out of a US airport --------------------------------------------------For those of you headed to a US airport anytime soon, you might want to bookmark the homepage of the United States' Federal Aviation Administration's Air Traffic Control System Command Center at http://www.fly.faa.gov/ The FAA's ATCSCC [man, that acronym just rolls off the tongue, doesn't it?] manages the flow of air traffic within the continental United States, and their homepage has an airport status map that shows, in real time, the general arrival and departure delays at the US' 40 biggest airports. The map shows each airport's three letter airport code (like LAX or BOS), but if you hold your mouse over a particular airport code a pop-up window appears telling you what that code means in English. Best of all, the dots for each airport are color-coded: - Green dots signify arrival/departure delays of less than 15 minutes. - Yellow dots indicate 16 to 45 minute delays at that particular airport. - Red dots are for airports reporting delays of greater than 45 minutes. - Orange dots mean that the airport is closed to inbound traffic. - Red dots mean you'd best stay at home--the airport is closed. Click on an airport's color-coded dot and a new page appears showing you that airport's - Outbound delays based on destination. - General departure delays. - General arrival delays. And, as long as we're talking about air travel in the United States, you might also want to pay a visit to http://www.tsa.gov/public/index.jsp and click on the "A MUST read for anyone traveling by air" link before you head to the airport. This opens a webpage created by our friends at the US Transportation Security Administration that provides updated information and tips that will hopefully minimize your wait time at your airport's security checkpoint. The "must read" page also has a link to a 5 page, 319 Kb Adobe Acrobat (PDF) file telling you what items are and are not allowed in your checked and carry-on luggage. So, before you throw three lighters, a cricket bat, and a cattle prod into your carry-on, you might want to take a quick glance at TSA's five page handout. --------------------------------------Yet another PowerPoint presentation Audience: Everyone, especially PC users --------------------------------------In addition to watching airplanes and airports, your fearless bus driver has also been busy creating yet another new PowerPoint presentation you are free to steal. The presentation, titled "Behind the Spinning Hourglass: The Deepest, Darkest Secrets of Your PC's Internet Applications," can be found at http://www.netsquirrel.com/classroom/ The file is kind of big--3.39 Mb-- so it'll take about 16 minutes to download over a 28.8 modem. But, it's worth the wait because it gives you a peek behind the scenes of your favorite Internet applications, showing you some of the best kept tips, tricks, and secrets from bookmarklets to the joy of IE's links bar to stealing text from Acrobat files. And, this is the first presentation I've done that uses screen capture videos in animated GIF format. Slide 3, which is hidden, tells you exactly how I was able to do that. To view this presentation, you'll need: 1. Either Microsoft PowerPoint for the PC or the Mac *OR* Microsoft's free PowerPoint reader for the PC or the Mac *OR* the US$79 Star Office Suite *OR* the free OpenOffice suite. 2. A zip utility like WinZip *OR* PKZip *OR* FreeZip *OR* StuffIt *OR* ... [do a search for zip utility at Google for the complete list]. One word of warning: This presentation talks about the most popular *PC-based* Internet clients used in America's classrooms: Microsoft Internet Explorer, AOL Instant Messenger, Real Networks' RealOne Player, Adobe Acrobat, etc. I recognize that the term "most popular" does not necessarily mean "best." Many of the most popular classroom Internet clients have significant flaws, flaws that are fixed in other, alternative Internet clients. HOWEVER, since most American educators don't have the time or, in many cases, the administrative permissions to download, install, and configure a new web browser, IM client, or streaming audio player, this presentation shows educators how to overcome the limitations inherent in many of the most popular Internet programs they deal with every day. That doesn't mean that you can't take this workshop and tweak it so that it talks about Mac and *nix Internet applications instead Wintel ones. In fact, please do! (Tourbus 21/1/04) 11/ How to protect yourself against viruses. Like an unwelcome winter storm, a new email virus has swept across the Internet this week. Some call it M-y-D-o-o-m, others have dubbed it No-v-a-r-g. (I've spelled it out because many overzealous spam filters would otherwise zap this message.) Read on to find out why you don't have to worry about this or other email-borne viruses. ------------------------------------------HOW TO PROTECT YOUR COMPUTER FROM VIRUSES ------------------------------------------I have an unorthodox strategy for dealing with computer viruses. It doesn't involve the use of firewalls or anti-virus software. But if everyone understood the simple virus safety tips I'll outline here, the virus writers would get very bored very quickly. Sooner or later you WILL receive an email that contains a computer virus. Perhaps you got one today with M-y-D-o-o-m attached. But if you understand a few simple concepts about email and viruses, there is really nothing to worry about. I've been using email for twenty years, and I receive hundreds of messages daily. Even though I get viruses in my inbox every day, I've NEVER been affected by one. If you take a few minutes to read and apply the following concepts to your own email handling, you can have the same protection and peace of mind without buying any expensive anti-virus software. (There ARE some good reasons for having anti-virus protection, and I'll mention those later.) -----------------------------FACTS ABOUT COMPUTER VIRUSES -----------------------------If you keep your email software updated, you CANNOT get a virus just by opening or reading your email. This is true even if your Cousin Vinny has a friend who swears it happened to his neighbor in a major city, and his wife was abducted in a mall parking lot. Many widespread virus hoaxes have circulated the Net for years, claiming that if you open an email with a certain Subject line, then untold horrors will beset your computer. It's just not true. A virus cannot leap out of your inbox and infect your computer without some help from you! Here are some facts you should know: + Some emails have attached files, in addition to the message body + Email attachments can be good (photos, music) or bad (a virus) + It is safe to open and read the message body of ANY email, even if that email has an attached virus. [NOTE: Before you write to tell me that some viruses can be activated simply by opening an email, PLEASE remember I said "IF YOU KEEP YOUR EMAIL SOFTWARE UPDATED." If you have an old, unpatched copy of Microsoft Outlook, then all bets are off. ] In order for a computer virus to affect you, it requires some explicit action on your part. Let me explain with an analogy: Imagine someone has mailed you a loaded gun. You can't get hurt just by looking at your mailbox. You can't get hurt just by taking the package out of the mailbox. You CAN get shot if you take the gun out of the package, aim it at your head, and pull the trigger. ------------------------HOW TO PROTECT YOURSELF ------------------------So what is the "explicit action" required to activate a virus that arrives in an email attachment? It's as simple as clicking on the attachment. Depending on your email program, this will either save the file to your hard disk or activate the virus immediately. It really is that simple ... don't click on attachments and your inbox will be safe from computer viruses. How can you tell the difference between good attachments and those that contain a virus? In some cases, you can't. Anti-virus software may help, but if the virus is very recent, your anti-virus package may not be able to detect it. Case in point: The recent S-o-B-i-g and M-y-D-o-o-m viruses infected thousands of computers worldwide in just a few hours, even though they had anti-virus software. Here are some practical tips to help you decide whether or not to open an attachment: + If you get an email with an attachment from someone you don't know, delete it. You don't take candy from strangers, and you should behave the same with email attachments. + If you get an email with an attachment from a friend, don't assume it's harmless! Many viruses spread by automatically sending themselves to the addresses found in the victim's address book, and they often include something in the message body that looks like a personal message from your friend. + Unless you are very computer savvy, and you can tell for sure from the name of the attached file that it's not a virus, then CALL or EMAIL your friend and ask if they meant to send you an attachment. + If they say no, then obviously you should delete the message and let them know THEY are probably infected with a virus. + If they say yes, AND they can explain what it is (photos of the family picnic, etc.) it should be safe to open the attachment. SEMI-TECHNICAL NOTE: Take care when checking the filename of an attachment as a guide to whether or not you should open it. The standard (bad) behavior of Windows is to hide the file extension (the last three characters) when filenames are displayed. Some virus writers take advantage of this and create files with names such as HAPPY.JPG.EXE, which will display as HAPPY.JPG. It appears to be a harmless JPG (photo) file, but is really a nasty virus. To force Windows to display the entire filename, open My Computer then click on Tools/Folder Options/View (on some systems, click on View/Folder Options/View) then UNcheck the "Hide file extensions for known file types" option. But even this may not be enough. Uzi Paz explains in much greater detail in his "Security and Filename Extensions" article how Gatus of Borg has deigned to hide certain file extensions even when they are supposed to be unhidden; along with instructions for revealing ALL potentially harmful file extensions, without using run-on sentences or improperly-placed punctuation marks, here: http://www.geocities.com/ResearchTriangle/Lab/1131/eng/safe.html --------------IN A NUTSHELL --------------If you remember nothing else about computer viruses, try to keep these three facts in mind: + You can't get a virus just by reading your email. + A virus cannot attack without your help. + Never open an attachment unless you're sure it was sent on purpose, and the sender can explain what it is. ----------------------AM I ANTI-ANTI-VIRUS? ----------------------Am I saying that anti-virus software is useless? For many people, yes! If you follow the guidelines in this article, and you handle only attachments that contain photos, anti-virus software is a waste of money and can make your computer slower and less reliable. If you deal with word processor files or spreadsheets, if you download software, use a "file-sharing" program such as Kazaa, your computer is shared by others (especially children) who are prone to clicking, opening or downloading almost anything, despite repeated warnings, threats and knucklewhacking, or if you have a nagging suspicion that Cousin Vinny might be right after all ... then you SHOULD use an anti-virus program. I don't discount the fact that people do make mistakes. If using anti-virus software makes you feel safer, if you understand that it's not a GUARANTEE to keep you safe, if you don't mind spending the money, then maybe it's right for you. You can find a bunch of popular anti-virus packages here: http://search.yahoo.com/bin/search?p=anti-virus But be aware that it can only protect you from the viruses it KNOWS about. I've heard from LOTS of people who faithfully kept their anti-virus software updated, but they still got a virus because of careless email handling. You should also check for email, browser and operating system software updates at least once a month. (If you use Windows, you should have Windows Update take care of this automatically.) Older versions may have security flaws that allow unauthorized access to your system. Here are some links that may help you to find new versions, upgrades or security patches: + WINDOWS UPDATE - http://windowsupdate.microsoft.com + NETSCAPE - http://home.netscape.com/smartupdate + EUDORA EMAIL SOFTWARE - http://www.eudora.com -----------------------MORE HELPFUL RESOURCES ------------------------ Learn about computer virus myths, hoaxes, and urban legends at Rob Rosenberger's excellent Vmyths.com site. http://www.Vmyths.com Try Trend Micro's Free Online Virus Scanner. http://housecall.trendmicro.com Symantec AV Center offers information on the latest virus threats, removal tools, and a Virus Encyclopedia. http://www.symantec.com/avcenter I understand that some people will disagree with my advice about the best way to protect yourself from computer viruses. But I believe that education is the key, rather than software that gives a false sense of security. (Tourbus 27/1/04) 12/ Multiple copies of emails and why. And wouldn't you know it, a BUNCH of people wrote to me saying "YES! I got FOUR copies of this issue -- please make it stop!!" Well of course your striving busdriver only sent ONE copy, so I went looking for an explanation. After poking around a bit, I found that MOST of the people afflicted with "Extra Tourbus Syndrome" are EARTHLINK customers. But since we have 100,000 readers from thousands of Internet sites, and only ones experiencing this problem are from Earthlink (and 1 or 2 other sites) I have concluded (with the help of some Very Smart People) that the problem is on the receiving end. [GEEK TALK LEVEL=MILD] When Internet mail is sent, the sending system spews a stream of data to the receiving mail server, then waits for a signal to indicate that it was successfully received. In some cases, the message DOES arrive, but the receiving system is too busy to send the OK-GOT-IT signal before the sender gets tired of waiting for it. So the sending system dutifully begins the transmission again. And again... [/GEEK TALK] Email servers are SO over-burdened with a crushing load of spam that sometimes things get a little bogged down. That appears to be what is happening here. So you have three options: 1) Delete the extra copies and hope the problem magically goes away. 2) Contact your ISP's help desk and report the problem. 3) Print the extra copies and wallpaper the bathroom. (If you do that, I want photos!) (Tourbus 18/1/04) 13/ Biometrics Enters Third Dimension. A three-dimensional mug shot may soon be the only ID you'll ever need. DuPont Authentication Systems and A4Vision, a company that sells facialimaging products, have developed a biometric security device that generates in-depth, threedimensional facial portraits similar to holograms and secure enough to be embedded in documents. Using A4Vision's Enrollment Station, people can have their 3-D facial image embedded in a film called Izon and registered as digital data in a database in less than 10 seconds. The device outputs both a 3-D biometric template and a standard color image of the person. The image in the biometric template carries enough detail to view a subject's head from ear to ear. The template can be affixed to cards or passports; once the image is embedded, users need only be scanned to see whether their facial characteristics match. The biometric data obtained is more comprehensive than 2-D imagery since it contains information along three axes instead of two. "When I first got into biometrics over two years ago and looked at facial recognition, it was clear to me that in order for it to be truly effective, it was going to have to be 3-D," says C. Maxine Most, principal at Acuity Market Intelligence. To capture the 3-D image, subjects stand still in front of a digital camera for three to 10 seconds while a projector beams an invisible coded light pattern onto their face. The camera captures a video image at the rate of 25 frames per second. A biometric snapshot is generated using reconstruction algorithms to calculate the difference between the initial coded light pattern and the final scanned pattern that registered the distortions caused by the person's facial geometry. Sensitive enough to differentiate between the reflections caused by bone and soft tissue, the algorithms are able to accurately reconstruct a face. Once photographed and enrolled in the database, a person approaching a camera or a security checkpoint apparently can be identified accurately in less than five seconds within a 6.5-foot range. "I believe that the matching of 3-D images can probably be made more accurate than that of conventional face recognition using 2-D imagery," says Donald P. D'Amato, a biometrics expert at Mitretek Systems, a nonprofit research organization. "However, the set of 3-D and 2-D features that are chosen will be crucial to the level of accuracy achieved." Right now the device is said to be accurate enough to distinguish between identical twins. Working with SRI International's twin registry, the company has tested the device with 36 twin sets, and it was able to distinguish one twin from the other. However, David West, CEO of Geometrix, a company that also sells facial biometric products, does not think this is an exclusive development. "All 3-D systems can claim this capability. Twins become easier to distinguish as they age. No one has completed any studies that show the effective ability of these systems to differentiate at all ages." Accuracy is a big concern. Identity theft appears to be the fastest-growing crime in America, with identity-related crimes projected to rob the global economy of $24 billion this year. If not well-protected, biometrics may cause even more spectacular cases of ID theft, such as the gummy bear fiasco. Evans says 3-D facial identification is secure, however, because the facial image is only stored with the holder of the biometrics data. "It takes the card or 3-D facial image, the holder and the database to match before security can be breached," says Grant Evans, CEO of A4Vision. "So just swiping a card won't allow me to use someone's credit card anymore, for example. Or just breaking into a database will not supply me with sufficient data to construct a 3-D facial image." But is it spoof-proof? "No biometric is totally spoof-proof, but we focus on hard tissues, which require extensive work to change," says Evans. "The issue here is: Can someone not be recognized? Yes ... but can someone fool the system into thinking it is someone else? No." Because A4Vision's algorithms are tuned to measure hard tissue -- such as the span between eye sockets, the bridge of the nose, the span from jaw line to eye socket and temple to temple -- plastic surgery poses less of threat to the system's accuracy. "Hard tissue is not often altered in plastic surgery," says Evans. "Eye sockets cannot be changed, or you will lose your vision. Not to minimize it; a face might be altered to be unrecognized on one axis, but not all axes. There would be enough data to indicate from 60 (percent) to 80 percent identification of a known terrorist, for example -- enough to raise a flag." No terrorists, though, are going to willingly line up to have their faces digitized for eternity. Solutions put forth involve setting up a modus operandi to capture potential suspects' faces covertly or making the use of such systems mandatory with all forms of ID -- driver's licenses, national IDs and the like. A4Vision has been working for the past two years on conversion programs aimed at taking the huge database of existing 2-D images available on IDs like licenses and converting them into 3-D files. The company says the information extracted can be used to provide biometric verification. While it's been tough to achieve 90 percent accuracy consistently, the company is getting closer. It's not going to be easy, though. "It's important to realize that 3-D face recognition is a completely new biometric," says Andy Adler, an assistant professor at the University of Ottawa. "That means that it will take 10 years, minimum, before the community learns when it works, and when it doesn't." "The biggest obstacle for the adoption of any 3-D facial-recognition technology is that there are no existing databases -- unlike those of fingerprints or 2-D mug photos," adds Acuity's Most. "These 3D databases must all be built from scratch." Deploying dual biometrics is most likely to emerge as a standard, utilizing a combination of biometrics to provide unmatched security. A4Vision has been engaged by the federal government to develop 3-D biometrics for homeland security applications, and the enrollment station is currently being tested by the US-Visit program. (Wired News 23/1/04) 14/ Court Rules Against Patriot Act LOS ANGELES -- A federal judge has declared unconstitutional a portion of the USA Patriot Act that bars giving expert advice or assistance to groups designated foreign terrorist organizations. The ruling marks the first court decision to declare a part of the post-Sept. 11 antiterrorism statute unconstitutional, said David Cole, a Georgetown University law professor who argued the case on behalf of the Humanitarian Law Project. In a ruling handed down late Friday and made available Monday, U.S. District Judge Audrey Collins said the ban on providing "expert advice or assistance" is impermissibly vague, in violation of the First and Fifth Amendments. John Tyler, the Justice Department attorney who argued the case, had no comment and referred calls to the department press office in Washington. A message left there was not immediately returned. The case before the court involved five groups and two U.S. citizens seeking to provide support for lawful, nonviolent activities on behalf of Kurdish refugees in Turkey. The Humanitarian Law Project, which brought the lawsuit, said the plaintiffs were threatened with 15 years in prison if they advised groups on seeking a peaceful resolution of the Kurds' campaign for self-determination in Turkey. The judge's ruling said the law, as written, does not differentiate between impermissible advice on violence and encouraging the use of peaceful, nonviolent means to achieve goals. "The USA Patriot Act places no limitation on the type of expert advice and assistance which is prohibited and instead bans the provision of all expert advice and assistance regardless of its nature," the judge said. Cole declared the ruling "a victory for everyone who believes the war on terrorism ought to be fought consistent with constitutional principles." (Wired News 26/1/04) 15/ Inspector Says WMD Are Vaporware. WASHINGTON -- David Kay stepped down as leader of the U.S. hunt for banned weapons in Iraq on Friday and said he did not believe the country had any large stockpiles of chemical or biological weapons. In a direct challenge to the Bush administration, which says its invasion of Iraq was justified by the presence of illicit arms, Kay told Reuters in a telephone interview he had concluded there were no Iraqi stockpiles to be found. "I don't think they existed," Kay said. "What everyone was talking about is stockpiles produced after the end of the last (1991) Gulf War, and I don't think there was a large-scale production program in the nineties," he said. The CIA announced earlier that former UN weapons inspector Charles Duelfer, who has previously expressed doubts that unconventional weapons would be found, would succeed Kay as Washington's chief arms hunter. Kay said he believes most of what was going to be found in the search for weapons of mass destruction in Iraq has been found and that the hunt would become more difficult once America returned control of the country to the Iraqis. The United States went to war against Baghdad last year citing a threat from Iraq's weapons of mass destruction. To date, no banned arms have been found. In his annual State of the Union on Tuesday, President Bush insisted that former Iraqi leader Saddam Hussein had actively pursued dangerous programs right up to the start of the U.S. attack in March. Citing a report to Congress in October, Bush said Kay had found "dozens of weapons of mass destruction-related program activities and significant amounts of equipment that Iraq concealed from the United Nations." "Had we failed to act," Bush said, "the dictator's weapons of mass destruction programs would continue to this day." And on Wednesday, Vice President Dick Cheney said the United States had not given up on finding unconventional weapons in Iraq. "The jury is still out," he said in a radio interview. Kay said he left the post due to a "complex set of issues. It related in part to a reduction in the resource and a change in focus of ISG," he said referring to the Iraq Survey Group, which is in charge of the weapons hunt. ISG analysts were diverted from hunting for weapons of mass destruction to helping in the fight against the insurgency, Kay said. "When I had started out I had made it a condition that ISG be exclusively focused on WMD, (and) that's no longer so," he said. "We're not going to find much after June. Once the Iraqis take complete control of the government it is just almost impossible to operate in the way that we operate," Kay said. "I think we have found probably 85 percent of what we're going to find," he said. "I think the best evidence is that they did not resume large-scale production and that's what we're really talking about." Kay said he was going back to the private sector. In a statement announcing Kay's departure, CIA Director George Tenet praised Kay for his "extraordinary service under dangerous and difficult circumstances." Duelfer, 51, a former deputy executive chairman of the UN Special Commission that was responsible for dismantling Iraq's weapons of mass destruction, had previously expressed doubts that unconventional weapons would be found. "I think that Mr. Kay and his team have looked very hard. I think the reason that they haven't found them is they're probably not there," Duelfer told NBC television earlier this month. But in a statement included in the CIA announcement, Duelfer, who will be based in Iraq and as CIA special adviser to direct the WMD search, said he was keeping an open mind. "I'm approaching it with an open mind and am absolutely committed to following the evidence wherever it takes us," he said. (Wired News 23/1/04) 16/ Secrecy Suddenly a Campaign Issue Normally, presidential candidates spend the days leading up to the Iowa caucuses and the New Hampshire primary sucking up to hog farmers and singing the praises of those oh-so-flinty New Englanders. But in the last week, on the eve of the formal start of the 2004 elections, two Democratic contenders took time to talk about a topic that's usually reserved for spooks, conspiracy theorists and a couple of policy geeks: how the government keeps its secrets. There's a faint, but real, possibility that this most opaque of subjects could become a full-blown issue in the presidential campaign. On Friday, retired Gen. Wesley Clark trotted out his proposals (PDF) to make government more transparent -- just a week after Connecticut Sen. Joe Lieberman unveiled a similar plan. In a Manchester, New Hampshire, speech, Clark said he would "restore the public's right to know" by rolling back the Bush administration's expanded powers to make documents classified. He promised to return the powers of the Freedom of Information Act back to where they were before Sept. 11. And Clark vowed to keep public documents posted on the Internet permanently, "unlike the Bush administration, which has repeatedly removed and rewritten postings when politically expedient." Secrecy is considered a potential soft spot for the Bush White House, which government-openness advocates have pegged as the most closed administration in decades. Its reluctance to turn over records to the commission investigating the Sept. 11 attacks and its drive to keep the proceedings of Vice President Cheney's energy task force sealed are two of the biggest examples of moves that reinforce the sense that these guys have something to hide. "The vulnerability from Bush's perspective is that he's seen as covering up in favor of the special interests," said John Podesta, who was the White House chief of staff during Bill Clinton's second term. "The secrecy issue is the key into that story line. The public kind of smells a rat. And if you lift the veil a little bit, they'll see the rat's under there." Last month, U.S. News and World Report devoted a cover story to how "the Bush administration is doing the public's business out of the public eye." And transparency crusader Steven Aftergood, after working in relative obscurity for years as the head of the Federation of American Scientists' Project on Government Secrecy, has suddenly found himself the subject of profiles in Esquire and The Washington Post. "No one is going to (be) making up their mind just on this issue," said Stephen Hess, a senior fellow at the Brookings Institution, "but Bush is vulnerable because he maintains the most uptight administration I've seen in the 40 years I've been around here." In contrast, Podesta called Clark's secrecy position "the most substantial open-government proposals any major candidate has ever made." "A billion pages of documents were declassified during the Clinton administration -- and this goes beyond that," he said. But some policy analysts were less than impressed. "Just politics," said Jim Lewis, with the Center for Strategic & International Studies. "It's just a rhetorical device, to beat up on the Bush administration for concerns about the 9/11 commission and Cheney." Dan Gallington, with the Potomac Institute for Policy Studies, was particularly troubled by Clark's proposal to restrict "executive privilege" -- the president's way of telling Congress, and the public, that certain documents are none of their business. "The Clark position demonstrates that (his staff) don't yet understand this, and are 'firing for effect' by suggesting that there is this great conspiracy to withhold information from the public," Gallington, the former general counsel for the Senate Select Committee on Intelligence, wrote in an e-mail. In addition to his transparent-government moves, Clark promised in his Manchester speech to post on his website his entire military record, and "records from the one company I was registered to represent before the federal government." That would be Acxiom, based in Little Rock, Arkansas, one of the biggest suppliers of ordinary people's personal information to government agencies, and one of two firms at the heart of the JetBlue privacy debacle. Unlike Lieberman -- who linked his plan to "break the Bush wall of secrecy" with prescriptions to protect individuals' private records -- Clark made no attempt in his speech Friday to pair the two issues. Podesta, who currently serves as the president of the Center for American Progress, a Democrat-leaning think tank, said Clark would be well-advised to come up with a privacy plan of his own. "He's got to get out there with policy prescriptions soon to show the American people he's going to be on their side, and not on the side of government intrusion," said Podesta. (Wired News 17/1/04) 17/ Spam Law Generates Confusion SAN FRANCISCO -- These ought to be golden times for commercial e-mailers. Since the first of the year, the e-mail marketing industry has operated under the Can-Spam Act (full name: Controlling the Assault of Non-Solicited Pornography and Marketing Act), a federal antispam law so business-friendly, its critics say it might have been written by directmarketing lobbyists. But e-mail marketers attending the Spam and the Law Conference in San Francisco Thursday said some aspects of Can-Spam remain unclear. They are uneasy about potential exposure to lawsuits by government agencies and private Internet access providers. Many advertisers and marketers were caught unprepared when President Bush signed Can-Spam into law on Dec. 16. "I don't feel like I have a very good handle on it at all," said Josh Peterson, president of interactive marketing company Adveractive. "I feel like a lot of things are unclear, and that's why I'm here today." In the rush to understand what Can-Spam requires, many people without legal training fell back on their own readings of the law, said Anne Mitchell, President and CEO of the Institute for Spam and Internet Public Policy, or ISIPP, which hosted the conference. As a result, she said, confusion about Can-Spam is rampant. "There is a lot of fear, and a lot of that is fear of the unknown," she said. Can-Spam prescribes heavy penalties for spammers who hijack computers or forge e-mail headers. Even lesser offenses, like failing to honor unsubscribe requests, could theoretically result in expensive judgments, not just against the spammers who send the e-mails, but also the clients they advertise. Several attendees at the conference, including representatives from ISPs and antispam software companies, said the federal law had made their companies more cautious about how they conduct their e-mail campaigns. Mike Ellis, privacy manager for Internet dating site Date.com, said that Can-Spam helped him convince his company's marketers to institute a strict policy on privacy and bulk e-emailing. "It makes us very careful to dot every i and cross every t on everything we do," he said. "Previously a lot of companies were sort of driving with training wheels where there was very little risk if they lost their balance," said Ray Everett-Church, chief privacy officer for security consultant ePrivacy Group. "Now the training wheels have been removed and some broken glass has been laid down." Nevertheless, mainstream e-mail marketers have little to fear from Can-Spam, he said. "I think the reality is that most companies who are engaged in e-mail marketing are not going to be deeply affected by (Can-Spam), because that law is geared towards dealing with abusive and deceptive practices, most of which legitimate companies are wise enough to avoid," said EverettChurch. It is not clear how much punishment those who flout the law will face. Can-Spam gives powers of enforcement to the FTC, state attorneys general and private Internet access providers, but it preempts state laws like California's, which would have enabled private citizens to sue spammers for damages up to $1,000 per email. In a question-and-answer session following his keynote address, California Attorney General Bill Lockyer said the amount of money his office could allocate for Can-Spam enforcement was very limited, though he declined to name a precise figure. "The resources are so modest that I would worry that someone here might print it," he said. Verizon Online general counsel Thomas Dailey struck a more aggressive note in his presentation, suggesting that third party e-mailers who send bulk e-mail on behalf of their clients should reconsider their business model. "I think it's a very dangerous thing to be a third-party e-mailer," he said. But Dave Kramer, an attorney at Wilson Sonsini Goodrich & Rosati, was skeptical that CanSpam would make ISPs any more effective against spammers than they had been in the past. He noted that even before Can-Spam, ISPs could sue spammers under a variety of legal theories including computer fraud, trespass and trademark infringement. "Can-Spam gives ISPs no tools that they didn't have already under existing law," he said. Under Can-Spam, the FTC has the widest powers of enforcement. Conference participants let FTC lawyer Michael Goodman get only halfway through his presentation before peppering him with questions. Most of them asked for clarification on how Can-Spam applies to the often convoluted arrangements of e-mail marketing. Can-Spam requires advertisers to include their postal address in each e-mail sent on their behalf to maintain a list of users who have opted out of subsequent mailings. But what, audience members asked, about e-mails with multiple advertisements? Does each advertiser need to include an address and an opt-out link? Goodman answered carefully, bracketing his responses with caveats. "As I read the Can-Spam act, there can be more than one sender in a message," he said, though he admitted he wasn't sure how such a mailing would work in practice. "It's a tricky one. I don't have a clear answer yet," he said. Despite lingering confusion over the fine points of the law, marketers agreed they much preferred dealing with Can-Spam than navigating the maze of state laws that the federal law preempted. Some said staying off ISP blacklists was a more difficult problem than complying with the law. Can-Spam allows Internet access providers to set their own policies for acceptable use, and some marketers complained that even if they complied with the federal law, ISPs would often ban their mailings anyway. But Kramer said marketers' conflicts with ISPs are the inevitable outgrowth of inadequate anti-spam legislation. "Sure, there are filtering technologies and black-hole lists and Internet service provider problems," he said. "All of that is a function of people saying, 'I've had enough with spam.'" (Wired News 26/1/04) 18/ Pay Service Turns CDs Into MP3s Nova Spivack, a well-heeled New Yorker and technophile, had been dying to get an iPod for a long time. The problem wasn't money, but Spivack's giant CD collection. He couldn't face the chore of converting 1,000-plus CDs to digital format. Then Spivack discovered RipDigital, a firm that offers a surprising but timely service: For about a dollar a disc, the company converts entire CD collections to MP3 files, all nicely organized by artist and album. Spivack boxed up his CDs and shipped them to Rip Digital. Four days later he got them back, along with an external hard drive containing MP3s of his entire CD collection. "It's really changed my listening experience," Spivack said. "The nice thing about digital is it reminds you what you have, instead of it sitting in a case on your wall. I made a bunch of play lists, and I'm listening to music all the time again." It may seem odd that a company could turn a profit by doing a chore that anyone can do. But RipDigital is another sign that music is steadily going digital. Instead of downloading MP3s from file-trading networks and ripping them to CDs, customers like Spivack are more interested in converting their CD archives into MP3s. "I plugged (RipDigital's hard drive) into my PC, plugged in my new iPod and 10 minutes later I had my collection on my iPod," Spivack said. "I got my whole collection on my PC in about half an hour, instead of a month." Spivack, the CEO of Radar Networks, isn't looking back. Having digitized his collection, Spivack tossed all the CD cases in the trash. He's keeping the original disks only as backup. "I'm going to be buying music online from now on," said Spivack. "I'm never going to touch another CD. I'm not even going to look at another CD." Dick Adams, one of the company's three co-founders, said the service has been growing in popularity since its launch in December. "We've been overwhelmed with orders and scrambling to keep up," he said. "It's been fabulous." Adams said the company initially targeted DJs, radio stations and institutions like hotels and libraries. Adams said they hoped for demand from audiophiles and collectors, but were surprised by the reaction from consumers. "There are a lot of people out there who have more money than time," said Adams. "Most people don't roll their own cigarettes, and a lot of people don't want to do this themselves." After receiving an order, RipDigital sends customers a box with spindles for their CDs (the jewel cases aren't shipped) and a shipping label. Customers load up the spindles, ship the package to RipDigital, and about a week later they get their discs back, along with DVDs containing their songs in high-fidelity (224 kbps) MP3 format. If they prefer, songs can be loaded onto an external hard drive. "The quality is good," said Neal Howard, a professional DJ from Atlanta, who is using the company to steadily digitize his collection of several hundred CDs. Though RipDigital uses MP3 format by default, the company will rip songs using any codec the customer wants -- Microsoft's WMA or Apple's AAC, for example. Adams said so far, the WMA/AAC split has been about 50/50. The ripping process is highly automated -- Adams declined to go into detail, citing "competitive reasons." He said each CD is ripped individually, and the files erased after they are dispatched to the customer. The company does not keep a library of files it has ripped, Adams said. RipDigital marks each song with a digital watermark, which can be used to uniquely identify each client. Adams said the watermark is insurance should customers start loading songs onto file-sharing networks. The company is not using the information, and has no plans to do so, Adams said. Joe Wilcox, a senior analyst at Jupiter Research, said he was surprised that anyone would pay for a service like this. Wilcox said he ripped 400 CDs of his own on a Sunday afternoon. "It's not that painful," he said. Wilcox also doubted that CDs are doomed. Jupiter's studies predict that for the next several years the number of people downloading music will remain in single-digit percentages compared with the number of CD buyers, Wilcox said. "Our data shows that CDs are going to be around for a long time," he said. "MP3s and other digital formats are still in their infancy." But for Spivack, the CD is a thing of the past. "I've become a total iPod fanatic," he said. "In the week I've got this, I've spent about $500 at the Apple music store. My productivity is going down. Now all I do is play with digital music." (Wired News 26/1/04) 19/ U.S. Uranium Stock in Peril Security guards at the country's leading nuclear storehouse have been cheating during antiterrorism drills -- perhaps for as long as 20 years, according to a report released Monday by the Energy Department's inspector general. And now, watchdogs in Congress and beyond are questioning whether the tons of enriched uranium at the Y-12 National Security Complex in Oak Ridge, Tennessee, are really safe at all. "First off, heads should roll," said Rep. Christopher Shays (R-Connecticut), who chairs the House Committee on Government Reform's National Security, Emerging Threats and International Relations Subcommittee. "I can assure you, my committee will be following up in a very direct way." Y-12 is America's main facility for processing enriched uranium. It stores nearly all of the country's reserve of about 5,000 "secondaries," the thermonuclear hearts of hydrogen bombs. When a team of Y-12 rent-a-cops racked up a perfect score during an anti-terror drill June 26, officials there were shocked. How could the guards have performed so well, they wondered, when a computer model had predicted that the defenders would lose at least half of their confrontations? The answer was simple: The guards cheated. They had seen the computer models of the strikes the day before they were launched, rendering the test "tainted and unreliable," according to the report (PDF). "From the mid-1980s to the present," contract security guards had been given the plans to the attacks beforehand, noted Inspector General Gregory Friedman. The defenders knew ahead of time "the specific building and wall to be attacked by the test adversary," and they knew "whether or not a diversionary tactic would be employed." "How are you ever going to figure out your weaknesses and vulnerabilities if you're shown the plans before?" asked Notra Trulock, the Energy Department's former intelligence director. "I don't think a terrorist is going to tell you what they're going to do before they come crashing in." "It distorts the whole system," added Peter Stockton, a senior investigator at the Project on Government Oversight and a longtime critic of Energy Department security. "It calls into question whether these sites can be protected or not." During the 100-person drill June 26, the Y-12 guards already had a pretty solid idea of what was going to happen. William Brumley, manager of the Energy Department's Y-12 site office, said chieftains there set up a safe, mocked-up facility where the guards and attackers could go after each other without worrying about upsetting any radioactive material. "You get some additional artificialities," he said. "But you can also play harder." But the game gets a whole lot easier still when you've seen the other team's playbook. "The day before the exercise," the inspector general's report notes, "two members of the protective force "were allowed to view computer simulations ... of the four scenarios that would comprise the performance test." "There was confusion about who should know how much when," Brumley admitted. "We didn't do a particularly good job." Y-12 has a long history of botched anti-terror exams, noted Ronald Timm, who spent six years as an independent security analyst there. "There were tests that were so flawed that all I could find out was whether the guys could shoot straight," he said. "Bogus is one word that comes to mind." Guards would routinely cover the laser sensors used to simulate gunshot wounds so that they could not be hit during the drill, the inspector general noted. If that wasn't a big enough advantage, "management would identify the best prepared protective force personnel and then substitute them for lesser prepared personnel," according to the report. "Based on specific attack information, trucks or other obstacles would be staged at advantageous points to be used as barricades and concealment." The guards got slaughtered the few times they didn't cheat, Timm said. During one test, simulated terrorists took a mock, 44-pound uranium package, and "got outside of the fences in 38 seconds," he said. "People were shocked out of their minds." These lapses were supposed to end when Wackenhut Services, a longtime government security contractor, took over the protection of Y-12 in 2000. But the company's history of nuclear security has been uneven. Brumley credits the firm with a "very professional job" guarding the Energy Department's Savannah River nuclear facility in South Carolina. But government watchdog Stockton, a former assistant to then-Energy Secretary Bill Richardson, called Wackenhut's defense of the Rocky Flats atomic storehouse in Colorado "miserable." And at the Indian Point nuclear power plant outside of New York City, only 19 percent of the Wackenhut guards said they could "adequately defend the plant," according to a January 2002 report. Until this month, Wackenhut's experience at Y-12 seemed decidedly better. The company scores were nearly perfect during performance reviews in the middle of 2003, for example. But then, an Energy Department audit found about 200 keys missing from the facility. Stockton's group alleged that an anti-terror drill at Y-12 went badly, with guards unable to protect the uranium there. Jean Burleson, a Wackenhut senior vice president, defended the company's actions in an interview Monday with Tennessee's Knoxville News Sentinel. "The state of security at Y-12 is better than it's ever been, and it's getting better," Burleson said. But Rep. Shays isn't satisfied with Burleson's assurances. "This is just too serious an issue to be passed over," Shays said. (Wired News 27/1/04) 20/ Government agencies have no Intellectual Property policy Seventy percent of Federal Government agencies have no policy or procedures to manage potentially lucrative intellectual property, an audit report released today reveals. The Australian National Audit Office has recommended that all agencies work on their own IP policies and that a whole-of-government approach to the management of IP be developed. About half of the agencies surveyed by the Audit Office reported that they had mechanisms in place for identifying intellectual property. "This would suggest that a significant proportion of agencies do not have systems in place in order to know what assets they own, use or control," the report says. "This has consequences for the effective and efficient management of intellectual property assets by those agencies. Without such information, agencies increase the risk of 'giving away' valuable intellectual property, paying multiple times for access to the same piece of intellectual property and more broadly ignoring intellectual property assets when making strategic resource and operational decisions." The potential dangers of mismanaging IP were highlighted in a report in The Australian earlier this month that the future of MediConnect is in doubt. Advisers have warned that the Pharmacy Guild of Australia may own key aspects of the Federal Government's electronic system giving pharmacists direct access to people's medication records and entitlements. (Australian IT 5/2/04) 21/ HIV Rate Still Pretoria's Secret JOHANNESBURG, South Africa -- This country's latest HIV/AIDS battle is not about getting the government to provide anti-retroviral drugs, or about breaking the pharmaceutical giants' stranglehold on the drug patents. It's about computer-generated statistics. Measuring the extent of Africa's AIDS epidemic never has been easy, particularly in the most underdeveloped and war-torn regions of the continent. Lacking hard data, United Nations' demographers usually rely on computerized modeling programs to estimate the mortality and infection rates for most countries. But while these numbers were generally believed by experts to be reasonably reliable -- if not exactly accurate -- prominent South African writer Rian Malan has sparked outrage by claiming that the number of AIDS deaths has been wildly, and deliberately, inflated. An army of professional "doomsayers," he implies, are sitting at their computers in Geneva, gleefully churning out ever-more-dire AIDS estimates for the continent, and ignoring all evidence that the much-vaunted apocalypse is simply not happening. Africa's AIDS epidemic has been reduced to "something of a computer game," Malan wrote in an article published last December in the British magazine The Spectator. "When you read that 29.4 million Africans are 'living with HIV/AIDS,' it doesn't mean that millions of living people have been tested. It means that modelers assume that 29.4 million Africans are linked via enormously complicated mathematical and sexual networks (to the epidemic)." The story has generated a steady stream of outraged opinion pieces in the country's newspapers. Nathan Geffen, national manager for the Treatment Action Campaign, South Africa's most prominent AIDS advocacy group, wrote a 19-page summary attacking Malan's arguments and pointing out a number of errors and distortions in the story. Geffen accuses the celebrity author, best known for his 1991 confessional memoir, My Traitor's Heart, of flirting with pseudoscience and trying to make a name for himself as a "whistle-blower on exaggerated epidemiological estimates." Nonetheless, some recent studies have suggested that HIV/AIDS might not be as widespread as previously believed. For example, a Kenyan survey of 8,561 households, which was released earlier this month, found the prevalence of HIV among adults to be around 6.7 percent, as opposed to the 9.4 percent predicted by UNAIDS. Previous surveys in Mali and Zambia have shown similar patterns. South African scientists, meanwhile, have been refining their computerized model for producing HIV/AIDS estimates, the ASSA 2000, and predict that when the updated version is released in late February, it will generate numbers about 10 percent lower than current figures. Malan's skepticism was born when he began examining a UNAIDS estimate that 250,000 South Africans died of AIDS in 1999. Later on, a more sophisticated precursor to the South African ASSA 2000 model reduced that number to 92,000 deaths. In contrast to the more generalized UNAIDS model, which has to be simple so it can be applied in different countries where data is limited, the ASSA model was calibrated using more detailed input specific to South Africa. Researchers are quick to admit that the numbers they produce are only estimates and should be interpreted as such. These inconsistencies are still relatively minor, they argue, and reflect an ongoing process of refining and updating their models, rather than any conspiracy to inflate the numbers in order to gain funding and prestige, as Malan implies. "I'm thinking of writing an article called 'Explaining Computer Modeling to Rian Malan,'" quips one researcher, who accuses the author of distorting the truth by misinterpreting the data. "The nature of statistics is that we don't know," said Mary Crewe, director of the Centre for the Study of AIDS at the University of Pretoria. "Modeling is to some extent guesswork ... and in a way it doesn't matter if you're working on a figure of 10 percent or 20 percent of the population. It's still an appalling number of people who are dying." While rough estimates may be good enough to show the broad patterns of the epidemic, professor Carel van Aardt, research director of the marketing research bureau at the University of South Africa, emphasizes that more precise data is needed to plan treatment for those who are infected, and to anticipate and respond to the disease's impact on the economy. South Africa has an advantage over most of its neighbors in that the country tracks data such as public surveys and death records against which it can compare the output of computer models. For much of the rest of Africa, however, the World Health Organization and UNAIDS provide the only data, largely in the form of computer-modeled estimates. Using a program called EPP (Estimation and Projection Package), demographers enter results gathered from testing pregnant women at clinics in order to calculate an estimated prevalence among the broader population. By necessity, researchers acknowledge, a number of assumptions are thrown into the equation about peoples' sexual behaviors, how long they will survive with the virus and other considerations. The prevalence figures are then combined with these assumptions in a model called Spectrum, which produces estimates on the number of people infected, AIDS deaths and orphans, said John Stover, vice president of The Futures Group, and one of the designers of the model. "We do consider the uncertainty associated with each of the assumptions used in this work, and combine these sources of uncertainty into a final figure," Stover said. As more hard data on HIV/AIDS becomes available, van Aardt said, researchers increasingly are able to test the accuracy of their models and improve the design of these models by incorporating the new knowledge. "A computer model is only as good as the data and the assumptions," he said. "With HIV/AIDS in South Africa, you've got a lot of hard data sets, but often the data is flawed to some extent ... and the chain is only as strong as the weakest link." Just as meteorologists, once notoriously inaccurate at predicting the weather, have incorporated an improved understanding of weather systems into new forecasting models, demographers now are gradually improving their models through trial and error, van Aardt said. The ASSA 2000 model, for example, is being updated to reflect improved data on South African fertility rates, as well as a 2002 survey based on saliva samples from nearly 9,000 South Africans, conducted by the Human Sciences Research Council of South Africa. At the end of the day, van Aardt says that despite some inaccuracies in Malan's story -- most notably, van Aardt contends, some misstated data on deaths -- the writer has done the country's researchers a favor. "When a lot of people start to believe a series of ideas, the best things is for one person to start chiseling away at those assumptions," he said. "With him asking, 'How sure are we that our statistics are correct?' it's forcing a lot of guys to go have another look at their models." (Wired News 3/2/04) 22/ Passenger data and privacy When the government wanted millions of passenger records to test antiterrorism data-mining projects, it simply asked for and received the data from JetBlue Airlines and Northwest Airlines, which were both eager to help out. But when government watchdogs subsequently asked the government about the purpose and legality of one of those transfers, government agencies -- from the Transportation Security Administration to the Pentagon - responded with a wall of silence and a series of delays. The Transportation Security Administration, or TSA, which asked JetBlue to hand over millions of passenger records to a defense contractor, originally seemed open to revealing its role in the scandal. Nuala O'Connor Kelly, the chief privacy officer for the TSA's parent agency, the Department of Homeland Security, announced an investigation into what role the TSA played in the transfer in September, just days after JetBlue admitted it had violated its privacy policy by turning over 4.9 million passenger records to Torch Concepts, a Pentagon contractor. Torch, with the approval of JetBlue, then enriched the data with sensitive personal information, such as Social Security numbers and income levels, which it purchased from Acxiom, a huge data-marketing firm based in Arkansas. Torch, ostensibly under contract with the Army to study ways to increase base security, then investigated the feasibility of using its data-mining algorithms to develop a profiling system that could identify terrorists before they board airplanes. The TSA has maintained it never actually possessed the records and that the study was unconnected to CAPPS II, its ongoing effort to create an airline passenger-screening system that uses commercial records to vet travelers before they fly. O'Connor Kelly promised to make her report available to Congress and the public within weeks, then later revised that goal to Christmas. Now, having missed two deadlines, O'Connor Kelly says her organization still has documents to pore over. "We are continuing to review the documents and hope to have a report out very soon," O'Connor Kelly said. O'Connor Kelly, who was not employed by the government at the time of the JetBlue transfer, said she intends for her report to lay out what procedures Homeland Security officials should follow when requesting data from corporations in the future. In late September, the TSA agreed the JetBlue transfer raised questions about government misbehavior, and granted expedited processing to a freedom of information, or FOIA, request from the Electronic Privacy Information Center. But four months later, the agency has yet to release a single document. Even though EPIC worked with the TSA to narrow its request in order to simplify processing, the group has not heard from the TSA since its request was granted Sept. 30, according to Marcia Hofmann, an EPIC lawyer. "Apparently the TSA isn't being very forthcoming," Hofmann said. An official at the FOIA office blamed the delay on the Office of National Risk Assessment (PDF), a little-known component of the TSA. That office, which is deeply involved in the development of CAPPS II, has not responded to the Freedom of Information Office's repeated requests for documents, according to one Freedom of Information employee. Transportation Security Administration spokesman Mark Hatfield did not respond to several requests for comment on the delay. Privacy groups also have been pressing the Army to understand why it funded a study into airline passenger-screening technology. The Pentagon responded to FOIA requests about its involvement by bouncing the requests from office to office, finally transferring responsibility for the requests to the Office of the Chief Attorney at the Pentagon. Since gaining jurisdiction in November, the Office of the Chief Attorney has failed to respond to requests for expedited processing, a violation of the Freedom of Information Act. The American Civil Liberties Union, which is trying to determine if the Army's project had any links to the Total Information Awareness program, has yet to get any response from the Pentagon, according to Barry Steinhardt, who heads the group's Technology and Liberty Program. "We don't know who authorized the project or who else got their hands on the data," Steinhardt said. "This study would have occurred at the time the Total Information Awareness program was at its glory. We want to know if the fine hand of the TIA was here or not." An employee in the chief attorney's office left a voicemail for Wired News saying the delay stems from the number of documents involved. The chief attorney's office is not the only part of the Pentagon reluctant to share information. The Army's Office of the Inspector General launched an internal investigation into the study in November, following a letter sent to Defense Secretary Donald Rumsfeld by Sens. Susan Collins (R-Maine), Joe Lieberman (D-Connecticut) and Carl Levin (D-Michigan). In that letter, the three senators questioned whether the Pentagon complied with the Privacy Act, which requires that government agencies and their contractors notify the public when a system of records is created. The scope, depth and progress of the investigation are unknown at this time, as the office has not responded to Wired News' multiple requests for information. The office also has not yet briefed the Senate Governmental Affairs Committee, though a briefing has been requested, according to Leslie Phillips, a Lieberman spokeswoman. For their part, regulators at the Federal Trade Commission still may be looking into whether JetBlue and Acxiom's actions constituted deceptive business practices for which they could be fined. The FTC, as standard practice, does not comment on investigations until they are completed. As of Jan. 15, however, the commission had not issued a closing letter to either company, which means the commission either never launched investigations or its investigations are ongoing. One federal office, however, has been timely about responding to requests for information. In late October, the inspector general's office at the Department of Transportation (the parent agency of the TSA before the creation of the Department of Homeland Security) said it identified 18 pages of documents relating to Torch. The office found a one-page audit work paper, which it withheld from release as being "predecisional." The other 17 pages, according to the office, contain sensitive information about Torch's business and, in accordance with federal law, will be released only if Torch allows it. (Wired News 4/2/04) Reports since January 1999 are being placed on the NSW page of the Records Management Association of Australia Web page at http://www.rmaa.com.au. Any comments or ideas about these reports should be referred to the editor, Geoff Smith, at geoffsm@naa.gov.au. If people want copies of the reports e-mailed to them, please contact the editor. If readers are interested in records management matters, then a useful developing forum for discussion is the Australian Records Management Listserv. Check the following Web address: http://listserver.cowan.edu.au/mailman/listinfo/rmaa or via the RMAA webpage. If readers are interested in technology matters, then a useful forum for discussion is the Economic, Legal and Social Implications Committee (ELSIC) of the Australian Computer Society e-mail list. For further information contact Philip Argy at or check the following Web address: http://www.acs.org.au/index-lists.htm Geoff Smith ARMA Chair, Industry Technology and Standards NSW Records Management Association of Australasia 10 February 2004
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