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PARENT HANDBOOK 2009201046225614

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					        PARENT HANDBOOK
                    2009

MARGARET RIVER OUTSIDE SCHOOL HOURS CARE

         PO Box 61, Margaret River WA 6285
               Ph: (08) 997 805 624
                Fax: (08) 97572 966
                                         TABLE OF CONTENTS
     1.   Welcome                                                                pg 1
     2.   History                                                                pg 1
     3.   Philosophy                                                             pg 1
     4.   Priority of Access                                                     pg 1
     5.   Our Staff                                                              pg 2
     6.   Parent Participation                                                   pg 2
     7.   Enrolment Procedures                                                   pg 3
     8.   Arriving at the Centre                                                 pg 3
     9.   Authorised Persons                                                     pg 3
     10. Late Collections                                                        pg 3
     11. Children’s Safety on Roads                                              pg 3
     12. Collecting children from school                                         pg 4
     13. Signing IN and OUT Attendance Rolls                                     pg 5
     14. Communication with Parents                                              pg 5
     15. Custodial Issues                                                        pg 5
     16. Sickness or Absence                                                     pg 5
     17. Centre Details                                                          pg 6
     18. Hours of Operation                                                      pg 6
     19. Enrolment Forms                                                         pg 6
     20. Child Care Fees                                                         pg 6
     21. Current Fees                                                            pg 6
     22. Payment of Fees                                                         pg 6
     23. Payment Options                                                         pg 7
     24. Child Care Benefit                                                      pg 7
     25. After School Care Activities(External)                                  pg 8
     26. Complaint Procedures                                                    pg 8
     27. Children’s Program                                                      pg 8
     28. Settling your child into the centre                                     pg 8
     29. Daily Requirements                                                      pg 8
     30. Orientation                                                             pg 9
     31. Lunch Box                                                               pg 9
     32. Snacks                                                                  pg 9
     33. Spending Money                                                          pg 9
     34. Personal toys                                                           pg 10
     35. Program and Daily Routine                                               pg 10

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     36. Special Events                                                          pg 10
     37. Supervision                                                             pg 10
     38. Excursions                                                              pg 11
     39. Swimming Excursions                                                     pg 11
     40. Health and Safety Issues                                                pg 11
     41. Immunization                                                            pg 11
     42. Unwell children at the centre                                           pg 11
     43. Exclusion                                                               pg 11
     44. Medications                                                             pg 12
     45. Accidents                                                               pg 12
     46. Sun Protection                                                          pg 12
     47. Bathroom Procedure                                                      pg 12
     48. Emergency Procedure                                                     pg 13
     49. Expectation of children (behaviour)                                     pg 14
     50. Diversity and Inclusion                                                 pg 15
     51. More Information                                                        pg 16




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                                                 WELCOME

          Welcome to the Margaret River Outside School Hours Care!
Please read this information carefully to assist you in settling your child into the
Centre and to answer any questions you may have. If you require more detailed
information, or a copy of the activity program, please do not hesitate to consult with
the Coordinator/Supervisor or a staff member. The Centre’s Policy Manual is
available in the Administration Office.


                                                   HISTORY

Margaret River OSHC has been operating since 1999.                             In this time we have been
continually running the program and therefore have increased in size over the years.
The program is situated and run from the original entrance of the Recreation Centre
on Wallcliffe Road.
We are licensed for:
                              26 children-After School Care
                              52 children- Vacation Care



                                               PHILOSOPHY

Margaret River OSHC aims to:


 Create a stimulating environment that provides time for indoor and outdoor play;
quiet and active play; group and solitary play.


Provide a safe and hygienic environment where children feel comfortable


Recognize all children as individuals and as part of the group.


Respect both individual and family needs and decisions.




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                                            Priority of Access

The Commonwealth Government has set specific priorities of access to childcare
services.
The Commonwealth Government requires the Centre to provide access to the service
according to the following priorities. This means that when the Centre is full, those
families who are third priority may be asked to alter their care arrangements to allow
a family with higher priority to access the service.


First priority:               Children at risk of serious abuse or neglect.
Second priority:              Children whose parents satisfy the work/training/study test
                              under section 14 of the Family Assistance Act
Third priority:               Any other child



                                                   Our Staff

Position:                     Coordinator
Qualifications/Experience
          Experience in Outside School Hours Care Service.
          Certificate IV in Out of School Hours Care or Equivalent, in accordance with
          Children & Community Services, Diploma or higher. (Out of School Hours
          Care) Regulations 2006, reprinted version 2007


Position:                     Supervisor
Qualifications/Experience
          Experience in Outside School Hours Care Service.
          Certificate IV in Out of School Hours Care or Equivalent, in accordance with
          Children & Community Services (Out of School Hours Care) Regulations 2006,
          reprinted version 2007.


Position:                     Play leader
Qualifications/Experience:

          Experience in Outside School Hours Care Service.
          Certificate IV in Out of School Hours Care or Equivalent, in accordance with
          Children & Community Services (Out of School Hours Care) Regulations 2006,
          reprinted version 2007




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                                      PARENT PARTICIPATION

Parental involvement is one of our biggest supports to ensure the service is meeting
the needs of families. Your encouragement and any assistance, in any way, such as
collecting bits and pieces for the craft corner, donating dress up clothes, helping
with fundraising, helping at busy bees, would all be invaluable assistance.


In past programs we have had a great support of people involved from the
community. We wish to continue this because we (and all the children) are always
appreciative to have people come into the centre to either show, share, sing, teach,
dance and make with the children etc.


To give the children the best opportunity for positive involvement we need to know
what your child’s strengths, likes and dislikes or any special interests are. We want
children to gain the best that is possible from our centre, so please do keep in touch
and discuss any problems, concerns and feelings you may have with the staff.


A feedback form is always available from the centre, we encourage you to fill it in
and return in to the service. This way we can continue to deliver a quality service for
you and your children.



                                   ENROLMENT PROCEDURES

Enrolling your child/ren at the Centre
When enrolling your child/ren to our service you will need to bring the following
details:
     •     Birth Certificate
     •     CRN – this is your child/ren’s centre link number
     •     CRN – Your centre link number
     •     Immunisation details (all of the above details we will photocopy to keep on
           record)
     •     Make sure you have people other than yourself as an emergency contact (let
           them know that you have put them down as an emergency contact)
     •     You need to fill out an enrolment form – fill in all details as this a
           requirement for the following bodies: Centre Link, Licensing and National
           Child Care Accreditation Council
Arriving at the centre
We request that children be brought to a staff member upon arrival. There is two
staff on duty at all times. Please keep to the attendance days requested on your
enrolment form as this enables the Coordinator/Supervisor to compile accurate staff
work     rosters.      If   you     wish      to    change       your     days     please   speak   to   the


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Coordinator/Supervisor. You may only change days around in the week that is
booked and that is only if we have the space.
Authorised Persons
The Centre’s primary concern is for the safety and welfare of your child and will
therefore only release your child into the care of the custodial parent or authorised
persons identified on your child’s enrolment form. Any changes to these authorities
must be advised in writing to the Centre as soon as possible. If an unauthorised
person arrives to collect your child, the child will not be released until your
authorisation (preferably in writing) has been obtained. You must ensure your child’s
collection from the centre is reliably organised, as uncertainties and irregularities
can cause anxiety for your child and the Centre staff. Also when authorising another
person to collect your child they must have a current driver’s license on them to
verify their identity.


Late Collections
If you are unavoidably detained and unable to collect your child at the agreed time
you must telephone the Centre and advice of your expected time of arrival. If you
need to arrange for another person to collect your child you must provide full details
about this person to the Centre. If you have not contacted the Centre and your child
has not been collected by closing time the Centre will attempt to telephone you. If
this is not successful, the emergency contact people listed on your child’s enrolment
form will then be contacted to arrange for immediate collection of your child.
The centre has a policy of charging a fee to parents who are late to collect their
children from the centre. This fee is to cover the costs of staff overtime hours plus
all telephone costs. The centre’s policy requires that Crisis Care and the Department
of Community Development is contacted to advise them of the situation if a parent is
more than 30 minutes late without explanation and no-one else can be contacted.
A late fee of $5 for the first 5 minutes and $1 every minute there after will apply to
cover staff overtime. This fee is not covered by child care benefit.

Children’s Safety on the Roads
In the case of a parent or guardian arriving at the centre to collect their child in a
visibly intoxicated or unfit state to drive, they will be encouraged to contact an
alternative adult to drive them and the child home, or the centre will offer to call a
taxi at the expense of the parent/guardian.


Collecting Children from School
A bus collects children from school each afternoon. All children must be waiting at
the pick-up area at the arranged arrival time and be prepared to alight the vehicle
willingly and quickly.


Parents are responsible to liaise with school staff to ensure their child will not be
held back. Parents must also make sure their child knows where the pick-up point is
and that they must be there on time.

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Parents are required to contact the Centre to advise of their child’s inability to attend
as soon as this is known so that their name can be withdrawn from the daily bus
pick-up list.


A staff member will accompany the bus driver to supervise the children and ensure
all children are picked up as expected. Children travelling on the bus will be required
to remain seated at all times and display appropriate behaviour.


The routine for pick ups for after school care are:
     •    Montessori children arrive on their bus at the Margaret River Primary School
          and wait for us either at their bus or at the school canteen, which is where
          the Margaret River Primary School children will be waiting.
     •    Margaret River Primary School children are to meet at the school canteen.
          Unless they are in P/P where the teacher brings them up from their class
          room. At the beginning of every year we collect the Year 1’s from their class
          room. So they can get used to the routine of meeting at the bus line.
     •     Then we check off our roll to make sure all children have arrived. We do take
          our mobile with us and our contact list so if children are not there we will
          ring you up to find out where they are. (Then the cost of the phone will be
          added to your account) It is important to make sure that no children are kept
          back as we do catch the bus (Gnarabup Bus courtesy of Shepherdson
          Transport) and we are dropped off at the back door of the Recreation Centre.
          So please keep the communication channels open with everyone involved.
          (Teacher/Carers/Parents).
     •     Saint Thomas Moore children are to wait outside the Pre-Primary area which
          there is a seat for them to sit on (if there is a P/P child on that day we will go
          into the P/P area to pick them up).
     •    Nyindamurra Family School children descend off their bus and wait on the
          lawn at the Saint Thomas Moore School again we do a roll call to make sure
          all children have arrived.

Signing In and Out ATTENDANCE ROLL
Signing children in and out of the Centre is a daily requirement. The following policy
applies to all families.


Accurate attendance records will be kept and checked each day. Whoever brings your
child to the centre or collects your child at the end of the day is required to initial the
child’s times of arrival and departure. Signing IN and OUT ROLL have been developed
for this purpose.


This is a legal requirement of the Family Assistance Office. If you do not complete
these records you will not be eligible to claim Child Care Benefit.


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Communication with Parents
Staff at the centre are supportive of children and their parents. Both parents of the
child will be treated equally. Without legal documentation staff cannot act as though
one parent is more fit than another to the legal rights of their child. Parents may visit
the centre at any reasonable time whilst their child is in care. Any concerns you have
may be discussed with your child’s play leader or the Coordinator/Supervisor at any
reasonable time. All information about your child will always be treated with the
upmost confidentiality.


Custodial Issues
Where a child attending the Centre is not living with both parents, or where disputes
arise in relation to responsibility for the child the following will apply:
•         Parental responsibility remains with both parents jointly and individually
          except where it is altered by an order of the Family Court of Australia. In the
          absence of such an order the child will be released to either parent who is the
          authorised person to collect the child.
•         Where a non-enrolling parent cites an Order of the Family Court giving
          him/herself lawful access to the child, the order needs to be produced for
          inspection by the Coordinator/Supervisor. The enrolling parent will be
          telephoned both to check the existence of the order and to be informed
          about the situation.
•         The child will only be released into the care of the parent with Parental
          Responsibility for the child, or other person specifically authorised by that
          parent, except when the Department for Community Service                         or the Police
          specifically direct otherwise under the provisions of the Children &
          Community Services Act.


Sickness or Absence
Parents are required to contact the Recreation Centre the week before a child
attends, to notify the staff if their child does not need to be collected. If cancelled
during that same week or day the child is attending, you will still be charged. As you
are allocated so many absences during a financial year by FAO. These do not role
over every year when you have not used these up during the past year.
This policy is in place so staff rosters can be organised, afternoon tea catered and to
cover the cost of telephone calls to locate children who have not attended.




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                                            CENTRE DETAILS

HOURS OF OPERATION
The After School Care Program is open from 3:00pm to 5.30pm Monday to Friday.


The Vacation Care Program is open from 8:30am to 5.30pm Monday to Friday
excluding public holidays.


We are also closed for the week between Christmas and New Year and any public
holidays and long weekends.


ENROLMENT
When enrolling your child/children you will need to know the following enrolment
procedures:


     •    Every family is required to complete an Enrolment Form containing
          information regarding your child’s health, custody arrangements, dates of
          birth not only for the children in care but for the enrolling adult plus CRN
          numbers for all concerned and emergency contacts. It is your responsibility
          to ensure your nominated people are responsible and available when
          required. ONLY people nominated in writing can PICK UP your child.


     •    The details on the Enrolment Form are needed by our staff to help them take
          best possible care of your child/children. All information is strictly
          confidential. If any of your details do happen to change please advise these
          changes to the co-ordinator as soon as possible.


     •    Every family is to fill in a booking sheet before the commencing of care
          required: School Terms and all Vacation Care.




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                                           CHILD CARE FEES

CURRENT FEES
Our fees are reviewed on an annual basis. As part of the Shire’s budgeting
requirements. Our current fee schedules are (as of July 2007):


 $15.00 per day, per child Permanent (ASC)
 $17.00 per day, per child Casual (ASC)
 $45.00 per day, per child Vacation Care
(All activities are included with cost unless stated on the program) (Incursion or
Excursion)


PAYMENT OF FEES
Our Programs operation depends on the payment of fees to ensure the continuation
of the program. Please read the following information carefully.


Fees MUST be paid to the centre and preferably two weeks in advance. Parents pay
for a place, therefore payment is required whether your child attends or not. Casual
care clients cannot be guaranteed a place.


The Co-ordinator will provide a statement of fees at the start day of care of each
week. You are asked to pay your fees promptly to ensure the viability of the service.
Even if you have used the care during that week or not. (need to read our
cancellation policy)


PLEASE SEE THE COORDINATOR TO RECEIVE AN ABSOLUTE BALANCE OF FEES.

PAYMENT OPTIONS
     1. Direct to the coordinator in Cash, Cheque or Credit Card
     2. At the front reception of the Recreation Centre in Cash, Cheque or Credit
          Card
     3. Post a cheque to P.O. Box 61 Margaret River, WA 6285
     4. Phone 97 805 624 to pay by Credit Card or fill in the form to be charged to
          your account at the end of the Vacation Care sessions.
     5. Direct Debit- Shire of Augusta Margaret River as follows:


                                           DIRECT DEBIT PROCEDURE
                                                     BSB 306021
                                           Account Number 5343697
                                            Bankwest Margaret River
                                       QUOTE-ED87 Kidz Club
                                QUOTE-Client Name (children’s last name)

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CHILD CARE BENEFIT
All families are now eligible for Child Care Benefit (CCB). You can apply for this
payment, which will reduce your childcare fees, at the Family Assistance Office.


                                          Family Assistance Office

                                                    136 150

                                              Open 8am – 8pm

                                         Service Provider Numbers

                                     Vacation Care # 555 013 236T

                                   After School Care # 555 013 235X



Register prior to enrolling children to get percentages for childcare payments. The
Family Assistance Office is very busy during the school holidays so ring NOW!!!


AFTER SCHOOL CARE ACTIVITES (EXTERNAL)
We do provide a DROP OFF/PICK UP service for the children whom are involved in
these types of activities: SOCCER, BASKETBALL, NETBALL, SWIMMING LESSONS &
DANCING. The entry fees to these services come at a cost to the parent as it is not
part of our centre. But as this is a service we are providing we charge $1:00 each way
per child. PLEASE NOTE THESE FEES ARE NOT ELIGIBLE FOR CCB. Also for the outdoor
sports we only drop off but if the weather is very nasty we will keep the children here
at the centre as part of our ‘duty of care’.


COMPLAINT PROCEDURES
Please let us know if you are not satisfied with any aspect of the service we provide
you and your children.
If you have any complaint or concern please feel free to discuss this with a relevant
staff member or with the co-ordinator.
If you feel the concern was not resolved you may take the matter to the operator for
resolution, either to the co-ordinator or by writing directly to the Manager of Sport
and Recreation of this centre.


CHILDREN’S PROGRAM
Our staff are supportive and encouraging, and communicate with all children in a
friendly and positive manner to establish a warm caring friendship with each child in
their care. Play leaders are more then happy to discuss your child’s participation in
the program with you, and we encourage you to stay for a chat prior to taking your
child home at the end of the day. The After School Care program and Vacation Care
Program is situated around the centre for viewing.


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SETTLING YOUR CHILD INTO THE CENTRE
Our service caters for a wide range of Primary School age children. Children may
have had little previous experience of multi-age groupings. Some of the younger
children, in particular, may need time to settle and feel secure within the service. Our
staff are experienced in encouraging children to feel at home and make new friends,
and ensure that children of all ages treat each other with care and respect.


If you are concerned about your child in any way please telephone the service during
the time your child is attending for reassurance of your child’s well being. The staff
will always tell you honestly how your child is. Our staff are also happy to discuss
your child’s emotional needs with you, if any issues arise.


DAILY REQUIREMENTS
After School Care:
       Hat
       Shoes
       Clothing to suit weather


Vacation Care
       Hat
       Shoes
       Clothing to suit weather
       Lunch, morning and afternoon tea
       Drink
                               Please label your children’s belongings.

ORIENTATION
The centre will provide options for orientation to the service for new families which
may include:


     •    Inviting new families to visit the service with their child at a time that suits
          them.
     •    Providing all new families with a conducted tour of the premises.
     •    Ensuring each family has a copy of the Parent Handbook.
     •    Involving older children in the service as “Tour Guides” to show new children
          around the service.
     •    Setting up a “buddy system” between existing and new children to ease the
          introduction to the service.



LUNCH BOX
Parents please ensure you have packed adequate amount of healthy food as the
children seem to eat more with the extra physical activities provided in the program.
Lunch box ideas area displayed on the board at our centre.

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SNACKS
Snacks form a significant part of the centres routine.
After School Care (only) provides an afternoon snack for your children which is
included in the costs.
We do not provide any snacks during Vacation Care only if we are cooking as an
activity as per program.
Please make sure any food allergies, dislikes and special dietary requirements your
child may have are recorded on the enrolment form and discussed with the co-
ordinator.
Snack times are treated as a special occasion. The staff always join in and sit with the
children to interact with them, provide assistance if needed and to set a good role
model for the children.
PLEASE WE ARE ENCOURAGING THIS CENTRE TO BE A “NUT FREE ZONE” for other
children whom may have nut allergies.


SPENDING MONEY
We do encourage you not to send along any spending monies as this may be mislaid
then children will be upset,


PERSONAL TOYS
The Centre provides a wide range of sports equipment, games and toys for all
children to play with. We would appreciate children leaving their personal toys at
home. (But however if it helps the child to settle in to our centre we will encourage
the child to bring a comforting toy)


PROGRAM AND DAILY ROUTINE
Children who attend our Centre may participate in a range of activities that have
been planned.
Children have a big input into planning the daily program. The program is mainly
child centred to reflect their interest’s everyday.
Also our Vacation Program is given out when enrolled for Vacation Care and is
posted on the internet before the school holidays, also is advertised in the local
School’s newsletters.
The daily routine is also posted onto the whiteboard under the stairs to give you an
idea what and when things will be happening in the centre.



SPECIAL EVENTS
We at the centre celebrate lots of things that are happening during
the year such as:
Christmas                  Hanukah
New Year                   Birthdays
Easter

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Fathers &/or Mothers Day


Also we like to help celebrate:
Dad/Mum arriving back after a long trek away
A new arrival in the family: Baby, puppy etc
Or maybe loosing your first tooth or learning how to ride a bike for the first time or
even learning how to read/write your first words or that extra hard word you have
been trying so hard to learn all week.
Or sleeping over at a friend’s house for the very first time.


SUPERVISION
The Centre will always maintain high levels of supervision of children at all times.
The staff:child ratios contained within the Standard of Operations Guidelines of
Outside School Hours Care and are strictly adhered to at the Centre.
These ratios are:
        In Centre 1:10
        Excursions 1:10


Staff will position themselves where they can see all the children under their
supervision, listen carefully to what is happening.


EXCURSIONS
Children will be taken on excursions outside the centre as part of the planned
activities of the Centre. This may be either After School Care or when children are
attending Vacation Care.
Excursions are considered to be an integral part of the children’s program and
therefore be arranged from time to time, to provide a broad range of learning
experiences for children. Permission for walks to the local parks/library is to be
signed on enrolling. For all other excursions signed permission is sought from
parents and details of the outing are provided in writing. All excursions comply with
the Standards of Operation Guidelines for Out of School services.
All children will be given wristbands every time we go on an outing, even if it is just a
walk to the library and to the local parks.
You are requested not to send your child on an excursion if they display any signs of
being unwell.
     (Children & Community Services (Outside School Hours Care) Regulations 2006 –
     Regulation 46.reprint version 2007)
SWIMMING EXCURSIONS
All swimming activities will be carefully planned and risk assessed. Most of our
swimming activities take place at the centres pool.
Parents are asked to provide information about their child’s swimming skill level on
the enrolment form. It will not be assumed that older children are good swimmers.
All swimming activities will be assessed for risk using the “Risk Assessment Sheet”


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produced by the Family and Children’s Services. Only low risk swimming activities
will be conducted. High risk activities will not be permitted at any time. Again all
children are given a wristband to where during the swimming activity.


                                 HEALTH AND SAFETY ISSUES
BIRTH CERTIFICATES
Every enrolling child needs to provide a copy of their birth certificates at time of
enrolling or whenever the centre needs to an overall update on information.


IMMUNIZATION
Immunization of children who attend the Centre will help control the spread of
infection. We ask that parents supply us with current immunization records. We
need a copy of the immunization record so we may catalogue them onto our
computer.


UNWELL CHILDREN AT THE CENTRE
The Centre is not able to care for children who are ill. A policy has been developed to
protect your child and the other children attending the Centre. Parents will be
contacted to collect their child if he/she becomes unwell during the day.


EXCLUSIONS
Unwell children are not to attend the centre. If your child becomes ill, you will be
contacted and will need to be collected. As a protection for all children and staff the
following exclusion policy applies to all enrolled in the Centre.
Children with infectious diseases will be excluded from the Centre in Accordance
with the National Health and Medical Research exclusion guidelines.
Also children who have been immunized with the Homeopathic method maybe
excluded if there is a major outbreak.


MEDICATIONS
The giving of medication to children will be strictly monitored to ensure the child’s
safety and welfare.
Medication will only be administered by staff if:
       It is prescribed by the doctor and has the original label detailing the child’s
           name and required dosage.
       If it is an over the counter medicine that has been authorised by the parent,
           has the child’s name clearly printer on it and it is not passed the expiry date.
       The parent has completed and signed the Centres authority to give
           medication form on both the above situations.
You must never leave medication in your child’s bag. The co-ordinator should also
be notified if your child is receiving medication at home that is not required to be
given at the Centre.




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ACCIDENTS
Despite every precaution accidents will occur from time to time. The following policy
will be implemented to protect your child and keep you informed should an accident
occur.
You are required to provide written authority (including in the enrolment form) for
staff of the Centre to seek medical attention for your child if required.
In case of a minor accident the staff that is a qualified first aider will attend to the
injured child and apply first aid and reassurance. Depending on the injury you will
be contacted immediately or if you cannot be contacted your emergency contact
person will be phoned. Your child’s injuries will be assessed and either an ambulance
will be called or your child will be taken to a local clinic or medical practitioner for
medical treatment. A staff member will happily accompany your child until you are
able to be there.          You will be provided with a copy of the accident report form
completed by the person in charge at the centre at the time of the accident.


SUN PROTECTION
Our Sun Protection Policy has been developed to ensure that all children, employees
and visitors attending the Margaret River Outside School Hours Care Centre are
protected from skin damage caused by the harmful ultraviolet radiation (UVR) from
the sun. It is to be implemented throughout the year.
• The Centre will require children and employees to wear hats that protect the face,
    neck and ears whenever they are outside.
• Parents are responsible to provide the appropriate hat for their child/ren which
    has their name on it.
•    Children who do not have their hats with them will be asked to play in an area
     protected from the sun.


BATHROOM PROCEDURES
The Margaret River Outside School Hours Care Centre aims to provide a healthy
environment in which children will grow and learn about the world around them. The
application of preventative measures through an infection control process aims to
prevent the spread of infections and will be followed by all people in the Margaret River
Outside School Hours centre at all times.
•    The centre will determine appropriate procedures to be followed by contact staff
     to ensure children’s health, safety and privacy when they use bathroom facilities.
     These procedures may include all of the following depending on the specific
     situation:
     -    Children will always advise a staff member when they need to go to the
          bathroom so that staff will know where children are at all times.
     -    Children will be given a peg that is given to the child by a staff member and
          then returned to the same staff member when child has returned.
     -    Children will be encouraged to go to the bathroom with a buddy whilst in
          outside school hours care, to help them understand appropriate protective
          behaviours when using community toilet facilities.

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     -    A buddy system will always operate when toilets are located a distance from
          the centre, or when on an excursion.
     -    Staff will check public toilets to ensure children’s safety and health prior to
          any child using the facilities, and will remain vigilant during children’s use of
          public toilet facilities.
     -    There will always be separate toilets for boys and girls.
     -    Where toilet design cannot ensure the privacy of children when they use the
          bathroom facilities, there will be a system established to warn other children
          when the toilets are in use e.g. an engaged sign hung on the door handle,
          and only one child will have access at a time.
     -    Pre-school age children who attend outside school hours care will be closely
          monitored by staff whilst using the bathroom facilities to ensure their health
          and safety.
     -    Staff will check bathroom facilities regularly to ensure cleanliness, toilet
          paper, hand towels and soaps are replenished as needed.
     -    Children will be reminded of the need to wash their hands after using the
          toilet. (Refer to Hygiene Policy.)
     (Children & Community Services (Outside School Hours Care) Regulations 2006 –
     Regulation 45.reprint version 2007)

EMERGENCY PROCEDURE
In case of an emergency the staff at Margaret River Outside School Hours Care will
follow this emergency procedure. Evacuation drills are carried out every term and
every break.

     1. Emergency alarm will sound,
     2. This indicates that evacuation has been ordered by the chief warden (which is
          the front office manager)
     3. As directed by the fire wardens (which are the managers of each section)
     4. All staff to move to evacuation assembly point "1"-oval (unless directed by
          the chief warden)
     5. Assist anybody in immediate area and anyone that maybe in danger ( without
          endangering your self)
     6. If possible turn off all electrical equipment (inc air con)
     7. Close all doors and windows as you leave the room
     8. When leaving the room the fire wardens of the child care section is to retrieve
          the role (which has the up-to-date contact lists), first aid bag and the
          evacuation bag (which has activities etc., enclosed) and the work mobile.
     9. Do not attempt to re-enter the building unless you have the all clear from the
          chief warden
     10. At the assembly area do a head count and in child care situation do role call




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                                     EXPECTATIONS OF CHILDREN (BEHAVIOUR)
                                                             OUR BILL OF RIGHTS
                       Everyone at the Outside School Hours Centre has the right to:
                                 •       be treated with courtesy, kindness and respect;
                                 •       express their feelings and opinions assertively;
                   •       relax and play in an atmosphere of harmony and co-operation;
                       •    feel secure and safe in a caring and supportive environment;
           •   expect that centre rules are fair, consistently implemented and respect the
                                                               rights of all involved; and
          •    be valued for their individuality including that of race, gender, culture, age,
                                                           physical or intellectual diversity.
                                         To support these rights we all agree to:
    •     Make children and adults feel welcome and ask them to join in our games, or be
                                                                part of our group.
                            •        Treat others with courtesy, kindness and respect.
               •       Listen to other people and try to understand their points of view.
                             •       Talk and discuss instead of yelling and arguing.
                                         •        Help each other and be co-operative.
                                                       •     Support the centre rules.
               •       Watch out for each other to ensure everyone is safe and secure.
                                             •        Be responsible for our own actions.
                                     •           Apologise if we hurt someone’s feelings.
                                 •       Value others for their individual differences.
                                                  •        Respect each others property.


                                                                  We will not:
    •    Call other children or adults names, put them down or threaten them in any way.
•       Physically hurt people by hitting, punching, kicking, scratching, tripping, spitting, or
                                                                 by any other way.
                   •       Make people feel unwelcome by ignoring or excluding them.
    •    Be mean to people by spreading rumours about them, giving them nasty looks,
                                             or hiding or damaging their possessions.


DIVERSITY AND INCLUSION
The Margaret River Outside School Hours Care centre aims to provide an outside
school hours care environment which is free from bias and prejudice in which
children learn the principles of fairness and respect for the uniqueness of each
person. The centre involves the community to assist staff and children understand
and accept the range of cultures and abilities of members of the local community.
Differences in backgrounds, culture and abilities are valued and families are actively
encouraged to share their experiences with staff, carers and other families. The
centre will ensure that appropriate inclusion support services are accessed and



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referred to families in order to support children’s well-being and full inclusion into
the program.


                                              MORE INFORMATION

We have available for viewing at all times the centre’s Policies and Procedure File and
Children and Community Services (Outside School Hours Care) Regulations 2006, the
 reprinted version 2007 and the Act 2007. Please ask the co-ordinator if you would
     like to view this in order to gain any more information regarding our service.
                  Thank You for taking the time to read our Parent Handbook
                           We look forward to meeting you and your family.
         Please speak with the Co-ordinator if you require any further clarification.



   References
     •    Policies to Go By… for Outside School Hours Care Centres 2006

          Written by Sandy Morton, published by PSCWA
          Provides model policies, checklist of relevant policies, strategy for policy development, lists of relevant Regulations,

          Government Acts and Standards. Available free of charge to RUCSN Resource Centre members through the PSCWA

          website, or can be purchased in CD Rom.


     •    Resource Unit for Children with Special Needs
          RUCSN Resource Centre             website: www.rucsn.org.au
                                                                      phone: 9270 6618
                                                                      fax: 9249 4366
                                                                      email: library@rucsn.org.au
     •    Professional Support Co-ordinator WA
          PSCWA                             helpline: 18000 783 768
                                                                      website: www.pscwa.org.au
                                                                      email: pscwa@rucsn.org.au
     •    Child Care Licensing & Standards Unit – www.community.wa.gov.au
          Children & Community Services (Outside School Hours Care) Regulations 2006


     •    National Childcare Accreditation Council – www.ncac.gov.au
          Outside School Hours Care Quality Assurance – Quality Practices Guide 2003




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Parents or Guardians please sign as proof of reading and understanding the Parent
Handbook.



Signature: _______________________________________________ DATE: __/ __/ __
                PARENT/GUARDIAN


Print Name _______________________________________________



Signature: _______________________________________________ DATE: __/ __ / __
                CO-ORDINATOR


Print Name _______________________________________________




Please file with enrolment forms.




Margaret River Outside School Hours Care
Parent Handbook – June 2009
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