imperial parking vancouver by jondavis


									Co-op Job                                                                                           2008S-073/DW
Position:         IT Project Support Specialist
Co-op Job #:      2008S-073/DW

Work Term:        2008S

Location:         Vancouver

Duties:           This organization has over 3,500 employees and management contracts in 32 cities in North America, and is one of North
                  America’s largest parking operators. Their goal is to continue to develop and expand both their Company and their people.
                  They are currently seeking a Project Support Specialist to join their team for a 7 month term. The successful candidate will be
                  responsible for initial end user support and customer care including initial telephone or e-mail inquires and preliminary problem
                  troubleshooting. This role will apply proven communication, analytical, and problem-solving skills to ensure maximize benefits
                  of IT project delivery. This includes receiving, analyzing, prioritizing, and documenting project deficiencies and creating
                  support documents with the use of I.T. tools. Outputs will include reports and documents intended for both technical and non-
                  technical audiences organized in document management system.
                  The Project Support Specialist will manage project support transition services and strive to achieve timely closure of project
                  implementation issues and ensure a positive synergy exists between project and support teams as well as end users.
                  Key Responsibilities are:
                      An understanding and overview of all aspects of the project deliverables
                      Receive incoming calls and emails, process incidents / requests and / or forward issues, document actions, escalate
                       issues to Project Manager as applicable
                      Identify chronic problems and suggest action plan to resolve
                      Responsible to document, edit, review, organize publish and present documented information consisting of, but not
                       limited to, requirements, business processes, policy, user manuals, reference manuals and user based scenarios
                      Adhere to ITIL process standards including but not limited to Incident and Change Management as well as following
                       Impark process, procedure standards and methodologies
                      Understand the basic knowledge of Infrastructure, Business Applications, data and data relationships with respect to
                       Project Delivery
                      Communicate effectively with clients gathering information to facilitate resolution
                      Participate in pre-deployment / deployment of projects and provide support, documentation and all readiness documents
                       in preparation for transition to production and hand off to helpdesk partner
                      Excel in customer service and demonstrate the ability to manage by fact
                      Various reporting duties to facilitate the project deliverables
                      Coordinating the planning, maintenance and accessibility of internal web site content

Qualifications:       College Diploma with an IT specialty or Business Administration with emphasis on communications and/or equivalent
                      Professional certifications such as the Help Desk Institute Customer Support Specialist (CSS) , Help Desk Analyst (HDA)
                       , A+ certificate, etc
                      Strong understanding of technology basics, specifically, Windows, MS Office Suite, LAN/WAN, Financial applications etc.
                      2-5 years working in an IT environment; Basic understanding of the project management life cycle
                      Gathering information, analyzing and providing trending analysis
                      Proven writing skills with the ability to organize and present information in various forms
                      Working with various levels of technical and non-technical audiences to meet project time lines
                      Deductive reasoning skills as they pertain to Help Desk, such as troubleshooting focused on determining hardware vs.
                       software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-
                       repeatable problems, FAQ vs news article
                      Results-oriented and customer-focused. Demonstrated ability to develop effective working relationships with internal and
                       external customers; Adhere to IT methodologies and disciplines
                      Able to manage multiple conflicting priorities, reprioritize tasks, establish priorities, work independently and meet
                       deadlines; Strong interpersonal skills and the ability to adapt in a complex and changing environment
                      Work with detailed technical information and hands-on technology experience
                      Ability to maintain information in confidence and exercise good judgment
                      Strong communication skills, both written and oral. Knowledge of French and/or Spanish is an asset
Additional            Term Required: Summer (May - August) then possibly Fall (September - December) as well
Information:          Start Date: As soon as possible, could start immediately
                      End Date: end of November 2008
                      Days per Week: 5; Total Hours per Week: 40
Deadlines:        New Westminster Campus:                                                           David Lam Campus:
                  4 pm, 18-Apr-2008                                                                 4 pm, 18-Apr-2008

                                                                                                           Co-operative Education
Co-op Job                                                                            2008S-073/DW

Available Information
 Detailed Job
 Position:                     IT Project Support Specialist
 Employer:                     Imperial Parking Canada
 Work Term:                    2008S
 Co-op Job #:                  2008S-073/DW
 (attach a post-it with this
 but do not include in cover
 Employer Job #:               Job Code: 377
 (quote this number, if any)
 Location:                     Vancouver
 Wage:                         $15 - $20 per hour depending on person and experience
 Employer’s Web Site:

 Additional Information:       Please e-mail your resume and cover letter to Karen Zold,
                               Program Assistant at

 Address your cover letter     Ms. Cathy Cole
 and resume to:                Manager, Technology Services and Operations
                               Imperial Parking Canada
                               6th Floor, 515 W. Hastings Street
                               Vancouver, BC V6B 0B2

 To apply for this position, submit your resume and cover letter to the Co-op office by or before the deadline date
 stated for the campus where you are dropping off your application.
 If you need help with your resume or cover letter, please make an appointment to see:
         Dana Wakabayashi (New West Campus: Room 4333A, 604-527-5608)
         Kelly Blackburn (New West Campus: Room 4333C, 604-527-5769)
         Brenda Read (New West Campus: Room 4365, 604-527-5457)

 Don’t forget to sign your cover letter!

                                                                                         Co-operative Education

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