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					                                        RAINIER PACIFIC BANK
                                        ACCOUNT AGREEMENT

This Agreement is the contract of deposit which covers your and our rights and responsibilities concerning
the Account(s) offered to you. In this Agreement, the words “you” and “yours” mean those who sign the
Account Card, Customer Agreement, Account Change Card, or Change in Information form (“Account
Card”). The words “we,” “us,” and “our” mean Rainier Pacific Bank. The word “account” means any one
or more deposit accounts you have with Rainier Pacific Bank.

The classification and form of ownership of your accounts are designated on your Customer Agreement
Form. Unless you waive your rights, you understand that certain account designations, such as a joint
ownership with right of survivorship or payable on death (“POD”) beneficiary may be invalidated upon
Rainier Pacific Bank’s receipt of notice of marriage dissolution or a testamentary disposition, as required
by applicable law. By signing the Customer Agreement Form that is a part of the Agreement, each of you,
jointly and severally, agree to the terms and conditions in this Agreement, including the Funds Availability
Policy, Electronic Funds Transfer Agreement, Privacy Policy, and the Truth-in-Savings Disclosures (Rate
and Fee Schedule) accompanying this Agreement, any account receipt, Rainier Pacific Bank’s bylaws and
policies, and any amendments which collectively govern your Accounts. You agree that additional
accounts and services you request in the future will be governed by this Agreement, as amended from time
to time.

I.   ACCOUNTS

      1. Account Requirements. You authorize us to check your account, credit, and employment history,
and obtain a credit report from third parties, including credit reporting agencies, to verify your eligibility
for the accounts and services you request. You agree that Rainier Pacific Bank and its affiliates may share
information about you and your account for marketing and administrative purposes, to the extent permitted
by law. You may contact Rainier Pacific Bank to stop any information sharing at any time.

     2. Individual. An individual account is an account owned by one depositor including any individual,
corporation, partnership, trust, or other organization. If the account is an individual account, the interest of
a deceased individual owner will pass, subject to applicable law, to the decedent’s estate or POD
beneficiary, if applicable.

     3. Joint Accounts. An account owned by two or more persons is a joint account.

         a. Rights of Survivorship. If your account is a joint account, the account is owned as a joint
account with rights of survivorship unless otherwise stated on the Account Card. If the account is a joint
account without right of survivorship, the interest of a deceased owner will pass to the decedent’s estate. If
the account is a joint account with right of survivorship upon the death of one of the joint account owners,
that person’s interest will become the property of the surviving joint account owners.

         b. Rights of Joint Account Owners. Any joint account owner is authorized and deemed to act for
the other owner(s) and Rainier Pacific Bank may accept orders and instructions regarding the account and
requests for future services from any other account owner. Each account owner guarantees the signature of
the other owners. Any account owner may withdraw all funds in the account, stop payment on items drawn
on an account, withdraw, or pledge all or any part of the deposits of any account, without the consent of the
other account owner(s) and Rainier Pacific Bank shall have no duty to notify any other joint account
owner(s). If Rainier Pacific Bank receives written notice of a dispute between account owners or receives
inconsistent instructions from them, Rainier Pacific Bank may suspend or terminate the account, require a
Court order to act or require that all joint account owners agree in writing to any transaction concerning the
account.

        c. Joint Account Owner Liability. If any item deposited in a joint account is returned unpaid or
an account is overdrawn, or if we do not receive final payment on any transaction, each of the multiple
account owners is jointly and severally liable to Rainier Pacific Bank for the amount of the returned item,
overdraft, or unpaid amount and any charges, regardless of who created the overdraft, deposited or cashed
the item or benefited from the transaction . If any account owner is indebted to Rainier Pacific Bank,
Rainier Pacific Bank may enforce its rights against any or all funds in the joint account regardless of who
contributed the funds to the joint account.

      4. POD Beneficiaries. A Payable on Death (“POD”) designation is an instruction to Rainier Pacific
Bank that a designated account is an account owned by and payable to the owner or owners during their
lifetimes, and upon the death of the last joint account owner, payable to any named and surviving POD
beneficiary designated on your Account Card. Accounts payable to more than one POD beneficiary are
owned jointly by such beneficiaries with right of survivorship. Any POD beneficiary designation shall not
apply to IRA accounts which shall be governed by a separate beneficiary designation. Rainier Pacific Bank
shall at no time have any obligation to notify any beneficiary of the existence of any account or the vesting
of the beneficiary’s interest in any account, except as otherwise provided by law.

     5. Accounts for Minors. For any account established by or for a minor, Rainier Pacific Bank
reserves the right to require that the minor account owner have a joint account owner who is at least
eighteen (18) years of age who shall be jointly and severally liable to Rainier Pacific Bank for any returned
item, overdraft, or unpaid charges or amounts on such account. For a joint account, all funds in the account
shall be owned as a joint account with rights of survivorship unless otherwise indicated on the Customer
Agreement Form. Rainier Pacific Bank may make payments of funds directly to the minor without regard
to his or her minority. Rainier Pacific Bank has no duty to inquire of the use or purpose of any transaction
by the minor or joint account owner. The minor account owner’s by default person of majority tax
identification number must be shown on the Card.

     6. Uniform Transfers to Minors Account (UTMA). A Uniform Transfers to Minors Account, in
which at the time of transfer either the transferor, minor, custodian, or custodial property is located in
Washington State, is an individual account established in the name of an adult person as custodian for the
benefit of a minor (a person under twenty-one (21) years of age) in accordance with and to include all the
provisions of the Washington Uniform Transfers to Minors Act (RCW 11.114.010 et seq.) as it now exists
or as it may be amended. The custodian, or successor custodian (upon declination to act, resignation, or
death of custodian), named on the account controls the funds in the account for the exclusive use and
benefit of the minor and is the only party entitled to make deposits to, withdrawals from, or close the
account unless otherwise directed by the court. IN the event of the death, resignation, or incapacity of the
custodian and all named successor custodians, we may place an administrative hold on the account until we
receive instructions to withdraw funds from any person authorized by law or order of the Court authorizing
such withdrawal. We shall not be required to change the account status until the minor reaches the age of
twenty-one (21), unless the custodian or the Court authorizes us to do so in writing prior to that time. We
have not provided you with any tax advice regarding this account and you are advised to see a qualified tax
advisor on the tax treatment of the account.

      7. Accounts for Living Trusts. An account of a living trust is an individual account held by one or
more trustees of a trust for the benefit of one or more beneficiaries pursuant to a revocable trust agreement.
Upon request of Rainier Pacific Bank, the trustee shall sign a Customer Agreement Form and provide any
other evidence of the trustee’s authority Rainier Pacific Bank requires. Trustee warrants that a valid living
trust has been created, and is currently existing. Rainier Pacific Bank does not act as a trustee and is under
no obligation to inquire as to the powers or duties of the trustee(s). Trustee agrees to notify Rainier Pacific
Bank in writing if a change of trustee occurs. Rainier Pacific Bank may withhold payment of funds to any
party until proper evidence of authority is provided. Rainier Pacific Bank may rely upon the directions of
any one trustee until a written notice of revocation of the living trust or a Change in Information form is
received. Funds may be released to any one trustee acting alone or with a co-trustee. The trustee(s) agrees
to indemnify and hold Rainier Pacific Bank harmless of any liability, claim, damage or loss arising as a
result of unauthorized acts of any trustee or former trustee or acts of any trustee upon which Rainier Pacific
Bank relies prior to notice of revocation of the trust. This Agreement shall be binding on the trust, any
trustee, successor trustee and beneficiaries.
      8. Accounts of Businesses and Organizations. Accounts held in the name of a business or
association customer are subject to the same terms set forth in this Agreement, in the Business Account
Agreement and the following additional rules. Rainier Pacific Bank reserves the right to require the
customer to provide an Account Authorization card or resolution of authority informing Rainier Pacific
Bank who is authorized to act on its behalf. You agree to notify Rainier Pacific Bank of any change in
authority. Rainier Pacific Bank may rely on the written authorization until such time as Rainier Pacific
Bank is informed of changes in writing and has had a reasonable time to act upon such notice. Rainier
Pacific Bank may require that third party checks payable to a business may not be cashed, but must be
deposited to a business account. Rainier Pacific Bank shall have no notice of any breach of fiduciary duties
arising from a transaction by any agent of the account owner, unless Rainier Pacific Bank has actual notice
of any wrongdoing.

    9. Deposit Requirements. Funds may be deposited to any account in any manner approved by
Rainier Pacific Bank in accordance with the requirements set forth on the Rate and Fee Schedule. All
accounts are non-assignable and nonnegotiable to third parties. Certificate of Deposit accounts are
governed by the terms of this Agreement and the terms and disclosures on your Certificate of Deposit
Receipt for each account, which is incorporated herein by this reference.

You agree that you will not deposit any items into your account which do not bear either a true original
signature of the person on whose account the item is drawn, or an authorized mechanical reproduction of
that person’s signature, without our prior written approval.

          a. Endorsements. You authorize Rainier Pacific Bank, in its discretion, to accept transfers,
checks, drafts, and other items for deposit into any of your accounts, whether or not they are endorsed by
all payees. You authorize Rainier Pacific Bank to supply missing endorsements if Rainier Pacific Bank
chooses to supply such endorsements. Rainier Pacific Bank reserves the right to verify all endorsements on
third party checks presented for deposit either in person or by comparison with customer signature files. If
an insurance, government, and certain other checks or drafts require an endorsement as set forth on the
back of the check, Rainier Pacific Bank may require endorsement as set forth on the check. Endorsements
must be placed in the space on the back of the check between the top edge and 1 ½ inches from the top
edge. Rainier Pacific Bank may accept drafts or checks with endorsements outside this space. However, if
any such endorsement or other markings you or any prior endorser make on the check cause any delay or
error in processing the item for payment, you will be responsible for any loss incurred by Rainier Pacific
Bank due to the delay or error.

          b. Collection of Items. Rainier Pacific Bank shall not be responsible for deposits made by mail or
at an unstaffed facility until Rainier Pacific Bank actually receives them. In handling items for deposit or
collection, Rainier Pacific Bank only acts as your agent and assumes no responsibility beyond the exercise
of ordinary care. Rainier Pacific Bank will not be liable for default or negligence of any correspondent or
for loss in transit, and each correspondent will only be liable for its own negligence. Rainier Pacific Bank
reserves the right to send any item for collection.

         c. Final Payment. All items or Automated Clearing House (“ACH”) transfers credited to your
account are provisional and subject to our receipt of final payment. If final payment is not received, we
reserve the right to charge your account for the amount of those items of ACH transfers and impose a return
charge on your account. After we have received final payment, we refer to these deposits as collected
items. If Rainier Pacific Bank incurs any fee to collect any item, Rainier Pacific Bank may charge such fee
to your account. Rainier Pacific Bank reserves the right to refuse or to return all or any item or funds
transfer. Rainier Pacific Bank shall have the right to charge back against your account all previously
deposited items or other items endorsed by you that are returned to Rainier Pacific Bank unpaid, regardless
of whether the amount of the item has been available for your use. We may deduct amounts you owe to us,
such as fees or overdrafts, from your account. If there are not sufficient funds to cover these amounts, we
may deduct these amounts from other accounts you have with us.

        d. Direct Deposits. Rainier Pacific Bank may offer direct deposit options allowing you to
preauthorize deposits (i.e., payroll checks, Social Security or retirement checks, or other government
checks) or preauthorize transfers from other accounts at Rainier Pacific Bank. You must authorize any
direct deposits to your accounts by a separate authorization form. If applicable, you must notify Rainier
Pacific Bank at least thirty (30) days prior to any direct deposit or preauthorized transfer if you wish to
cancel or change the direct deposit or direct transfer option. Upon a filing of a bankruptcy, if you fail to
cancel any direct deposit authorization, you instruct your employer and Rainier Pacific Bank to make and
apply direct deposits in accordance with your authorization on file with Rainier Pacific Bank. If Rainier
Pacific Bank is required to reimburse the U.S. Government for any benefit payment directly deposited into
your account for any reason, you agree Rainier Pacific Bank may deduct the amount returned from any of
your accounts, unless prohibited by law.

          e. Crediting of Deposits. Deposits made on Saturdays, Sundays, and Rainier Pacific Bank
holidays will be credited to your account on the next business day. Ask for our current deposit cutoff time.
Deposits received at unstaffed facilities such as night depositories will be credited on the day funds are
removed and processed by Rainier Pacific Bank. Deposits received at our Administrative office will be
posted the following business day. Cash deposits are not accepted at our Administrative office. Items
drawn from an institution located outside the United States are handled on a collection basis only.
Amounts will be credited to your account when we receive final payment. You waive any notice of
nonpayment, dishonor, or protest regarding any items purchased or received by Rainier Pacific Bank for
credit to your account or for collection.

     10. Account Access.

         a. Authorized Signature. In order to access any account, Rainier Pacific Bank must have an
authorized signature of yours on a Customer Agreement Form. Rainier Pacific Bank is authorized to
recognize your signature, but will not be liable for refusing to honor any item or instruction of yours if it
believes in good faith that the signature on such item or instruction is not genuine. If you have authorized
the use of a facsimile signature, Rainier Pacific Bank may honor any draft that appears to bear your
facsimile signature even if it was made by an unauthorized person. If you give your account number to a
third person, you authorize us to honor transactions initiated by the third person even if you did not
specifically authorize a particular transaction.

          b. Access Options. You may make withdrawals or transfers from your account in any manner
which is permitted by Rainier Pacific Bank (i.e., check, automated teller machines (ATMs), debit card,
Internet, in person, by mail, automatic transfer, or telephone). If Rainier Pacific Bank accepts any draft that
is not drawn on a form provided by Rainier Pacific Bank, you will be responsible for any loss incurred by
Rainier Pacific Bank for handling the draft. Rainier Pacific Bank may return as unpaid any check that is
not drawn in the form provided by Rainier Pacific Bank.

         c. ACH and Wire Transfers. If offered, you may initiate or receive credits or debits to your
account via wire transfer or ACH (“Automated Clearing House”) transfer. You agree that if you receive
funds by a wire or ACH transfer, Rainier Pacific Bank is not required to notify you at the time the funds are
received. Instead, the transfer will be shown on your periodic statement. Rainier Pacific Bank may
provisionally credit your account for an ACH transfer before it receives final settlement for the transfer.
You agree that if Rainier Pacific Bank does not receive final settlement for a transfer, it may reverse the
provisional credit to your account, or you will refund the amount to Rainier Pacific Bank. If you wish to
verify the receipt of these items prior to your statement date, you may access your account through
UltraLine, the automated telephone system, or the Call Center by calling (253) 926-4000, toll free (800)
228-2858 or through Internet Banking at www.rainierpac.com. When you initiate a wire transfer, you must
identify the recipient by name, and identify the receiving financial institution by name, identifying number
and the account number to receive the funds. Rainier Pacific Bank (and other institutions) may rely on the
account or other identifying number you give as the proper identification number, even if it identifies a
different party or institution. Wire transfers are governed by Federal Reserve Regulation J if the transfer is
cleared through the Federal Reserve. ACH transactions are governed by the rules of the National
Automated Clearing House Association
         d. Rainier Pacific Bank Examination. Rainier Pacific may disregard information on any check
other than the signature of the drawer and amount of the item and any magnetic encoded information. You
agree Rainier Pacific Bank does not fail to exercise ordinary care in paying an item solely because its
procedures do not provide for sight examination of items.

        e. Electronic Check Transactions

            (1) Electronic Checks. If you authorize a merchant to electronically debit your checking
            account using the routing, account, and serial number of your check to initiate the transfer,
            whether the check is blank, partially, or fully completed and signed, such authorization is an
            electronic funds transfer (“EFT”) subject to the terms of III. Electronic Funds Transfers. You
            authorize us to honor any electronic check conversion from your checking account just the
            same as a regular written check.

            (2) Electronic Re-presented Checks. If you write a check on a personal account that we
            return unpaid because of insufficient or uncollected funds, the payee or any subsequent holder
            of the check may re-present the check to us, through an electronic instruction.

     11. Account Rates and Fees. Rainier Pacific Bank’s payment of interest on any account is subject to
the account rates and fees, earnings, payment and balance requirements as set forth on the Rate and Fee
Schedule, which is incorporated herein by this reference. You agree Rainier Pacific Bank may impose fees
and charges for the deposit account services provided by Rainier Pacific Bank. A current Rate and Fee
Schedule has been provided to you separately. You agree Rainier Pacific Bank may change the Rate and
Fee Schedule from time to time and you will be notified of such changes as required by law.

     12. Transaction Limitations.

         a. Withdrawal Restrictions. Rainier Pacific Bank will permit a withdrawal only if you have
sufficient available funds in your account to cover the full amount of the withdrawal or have an established
overdraft protection plan. Drafts or other transfer or payment orders which are drawn against insufficient
available funds will be subject to a service charge, set forth in the Rate and Fee Schedule. If there are
sufficient available funds to cover some but not all of your withdrawal orders, Rainier Pacific Bank may
allow those withdrawals for which there are sufficient available funds in any order at Rainier Pacific
Bank’s discretion.

Rainier Pacific Bank may also refuse to allow a withdrawal in other cases; for example: any dispute
between the owners about the account (unless a court has ordered Rainier Pacific Bank to allow the
withdrawal); a legal garnishment or attachment is served; the account secures an obligation to Rainier
Pacific Bank; any required documentation has not been presented; or you fail to repay a Rainier Pacific
Bank loan on time. You will be advised of the reasons for refusal if such action is taken. Rainier Pacific
Bank reserves the right to require customers to give notice in writing of any intended withdrawals from any
account (except checks of not less than 7 days and up to 60 days) as required by law, before such
withdrawal.

          b. Transfer Limitations. For Savings accounts and Money Market accounts, you may make up to
six (6) preauthorized, automatic, telephonic, internet, audio response transfers, or bill payments to another
account of yours or to a third party during any calendar month. Of these six, you may make no more than
three (3) transfers to a third party by check or debit card purchase. A preauthorized transfer includes any
arrangement with Rainier Pacific Bank to pay a third party from the customer’s account upon oral or
written orders, including orders received through the automated clearing house (ACH). There is no limit
on the number of transactions you may make in the following manner: (i) transfers to any loan account with
Rainier Pacific Bank; (ii) transfers to another Rainier Pacific Bank account or withdrawals (checks mailed
directly to you) when such transfer or withdrawal is initiated in person, by mail or at an ATM. If a transfer
request would exceed the transfer limitations set forth above in any statement period, Rainier Pacific Bank
may refuse or reverse the transfer, and your account will be subject to suspension or closure by Rainier
Pacific Bank, and Rainier Pacific Bank may impose a charge.
     13. Overdrafts.

          a. Overdraft Liability. If on any day, the available funds in your checking account are not
sufficient to cover checks and other items posted to your account, those checks and items will be handled in
accordance with our overdraft procedures or an overdraft protection plan you have with us. Rainier Pacific
Bank’s determination of an insufficient account balance may be made at any time between presentation and
Rainier Pacific Bank’s midnight deadline with only one review of the account required. Rainier Pacific
Bank has no duty to notify you of an insufficient funds check. Your account will then be subject to a
charge for the item whether paid or returned as set forth in the Rate and Fee Schedule. Except as otherwise
agreed in writing, Rainier Pacific Bank, by covering one or any overdraft, does not agree to cover
overdrafts in the future and may discontinue covering overdrafts at any time. If Rainier Pacific Bank pays
a draft that would otherwise overdraw your account, you agree to pay the overdraft amount immediately.
We reserve the right to pursue collection of previously dishonored items at any time, including giving a
payor bank extra time beyond any midnight deadline limits.

         b. Overdraft Protection Plan. If we approve your request for overdraft protection, we will
provide an overdraft protection plan for you. We will honor checks or certain types of withdrawals drawn
on insufficient funds in any checking account by transferring the necessary funds from a deposit account or
overdraft line of credit account of yours, if applicable, to your checking account. An overdraft protection
plan will not apply to withdrawals made through Internet Banking, periodic payments to other accounts at
Rainier Pacific, wire transfers, or over the counter. Unless otherwise directed, we will transfer funds to
your overdrawn account from a savings account or loan account, if applicable, as you have directed. The
fee for overdraft transfers is set forth on the Rate and Fee Schedule. Transfers from a deposit account will
be governed by this Agreement. Transfers from a loan account will be governed by the applicable loan
agreement.

     14. Postdated and Staledated Items. You authorize us to accept and pay any check, even if the
check is presented for payment before its date, unless you notify Rainier Pacific Bank of the postdating.
Your notice will be effective only if Rainier Pacific Bank receives the notice in time for Rainier Pacific
Bank to notify its employees and reasonably act upon the notice and you accurately describe the check,
including the number, date, and amount. You understand that the exact information is necessary for
Rainier Pacific Bank’s computer to identify the check. If you give Rainier Pacific Bank an incorrect,
incomplete, or untimely notice, Rainier Pacific Bank will not be responsible for paying the item before the
date stated and Rainier Pacific Bank may charge your account as of the date Rainier Pacific Bank pays the
item. You may make an oral notice which will lapse within fourteen (14) days unless continued in writing,
within that time. A written notice will be effective for six (6) months. A written notice may be renewed in
writing from time to time. You also agree not to deposit checks, drafts, or other items before they are
properly payable. Rainier Pacific Bank is under no obligation to you to pay a check or draft drawn on your
account which is presented more than six moths after its date.

     15. Stop Payment Orders.

         a. Stop Payment Request. You may ask Rainier Pacific Bank to stop payment on any check
drawn upon your checking account. You may request a stop payment by telephone, Internet, by mail, or in
person. The stop payment will be effective if Rainier Pacific Bank receives the order in time for Rainier
Pacific Bank to act upon the order and you state the number of the account, date and number of the check
and its exact amount. If you give Rainier Pacific Bank incorrect or incomplete information, Rainier Pacific
Bank will not be responsible for failing to stop payment on the item. If the stop payment order is not
received in time for Rainier Pacific Bank to act upon the order, Rainier Pacific Bank will not be liable to
you or to any other party for payment of the item. If we recredit your account after paying a check over a
valid and timely stop payment order, you agree to sign a statement describing the dispute with the payee, to
transfer all of your rights against the payee or other holders of the check to Rainier Pacific Bank, and to
assist Rainier Pacific Bank in legal action taken against the person.
         b. Duration of Order. You may make an oral stop payment order which will lapse within
fourteen (14) calendar days unless continued in writing within that time. A stop payment order that is
written or submitted via Internet Banking will be effective for six (6) months. A stop payment order that is
written or submitted via Internet Banking may be renewed in writing from time to time. Rainier Pacific
Bank is not obligated to notify you when a stop payment order expires, and is not liable for paying a
previously stopped check once the stop payment order has expired.

         c. Liability. Rainier Pacific Bank may charge a fee for each stop payment order requested, as set
forth on the Rate and Fee Schedule. You may not stop payment on any certified check or draft, cashier’s
check or teller’s check, or any other check, draft, or payment guaranteed by Rainier Pacific Bank. You
should be aware that while payment of the item may be stopped, you may remain liable to any person,
including Rainier Pacific Bank, who is a holder of the item despite the stop payment order. You agree to
indemnify and hold Rainier Pacific Bank harmless from all costs, including attorney fees, damages or
claims related to Rainier Pacific Bank’s action in refusing payment of an item, including claims of any
multiple party account owner, payee, or indorsee in failing to stop payment of an item as a result of
incorrect information provided by you.

      16. Lost Items. Rainier Pacific Bank, in receiving items from you for withdrawal or deposit, acts only
as your agent and reserves the right to reverse the credit for any deposited items or to charge your account
for the items should they become lost in the collection process.

      17. Rainier Pacific Bank’s Liability for Errors. If Rainier Pacific Bank does not properly complete
a transaction according to this Agreement, Rainier Pacific Bank will be liable for your losses or damages
not to exceed the amount of the transaction, except as otherwise provided by law. Rainier Pacific Bank
will not be liable if: (a) through no fault of Rainier Pacific Bank, your account does not contain enough
money to make the transaction; (b) circumstances beyond Rainier Pacific Bank’s control prevents the
transaction; (c) your loss is caused by your negligence or the negligence of another financial institution; or
(d) the money in your account is subject to legal process or other claim. Rainier Pacific Bank will not be
liable for consequential damages except liability for wrongful dishonor. Rainier Pacific Bank’s actions will
constitute the exercise of ordinary care if such actions or nonactions are consistent with applicable state
law, Federal Reserve regulations and operating letters, clearing house rules, and general banking practices
followed in the area serviced by Rainier Pacific Bank. You grant Rainier Pacific Bank the right, in making
payments of deposited funds, to rely exclusively on the form of the account and the terms of this Account
Agreement. Any conflict between oral representations by you or Rainier Pacific Bank employees and any
written form will be resolved by reference to this Agreement and applicable written form.

     18. Rainier Pacific Bank Security Interest. You grant Rainier Pacific Bank a consensual security
interest in your accounts and agree Rainier Pacific Bank may use the funds from your accounts to pay any
debt or amount owed Rainier Pacific Bank, except obligations secured by your dwelling, unless prohibited
by applicable law. To the extent you owe Rainier Pacific Bank money as a borrower, guarantor, indorser or
otherwise, Rainier Pacific Bank may apply these funds in any order to pay off your indebtedness. If
Rainier Pacific Bank chooses not to enforce its security interest, Rainier Pacific Bank does not waive its
right to enforce its rights at a later time. All accounts are non-assignable and nontransferable to third
parties.

     19. Legal Process. If any legal action, such as a levy, garnishment, or attachment, is brought against
your account, Rainier Pacific Bank may refuse to pay out any money from your account until the dispute is
resolved. If Rainier Pacific Bank incurs any expenses or attorney fees in responding to legal process, such
expenses may be charged against your account without prior notice to you, unless prohibited by law. Any
legal process against your account is subject to Rainier Pacific Bank’s security interest.

     20. Account Information. Upon your request, Rainier Pacific Bank will inform you of the name and
address of each consumer reporting agency from which Rainier Pacific Bank obtains a consumer report in
connection with your account. Rainier Pacific Bank agrees not to disclose information to third parties about
your account regarding any transaction or balances except when: (1) it is necessary to complete the
transaction; (2) the third party seeks to verify the existence or condition of your account in accordance with
the Fair Credit Reporting Act or other applicable laws and regulations; (3) such disclosure is in compliance
with the law, government agencies or court orders; or (4) you give us your written permission.

     21. Notices.

         a. Name or Address Changes. It is your responsibility to notify Rainier Pacific Bank in writing
upon a change of address or change of name. Rainier Pacific Bank is only required to attempt to
communicate with you at the most recent address you have provided to Rainier Pacific Bank. Rainier
Pacific Bank may accept oral notices of a change in address and may require any other notice from you to
Rainier Pacific Bank be provided in writing to a branch manager or officer of Rainier Pacific Bank. If
Rainier Pacific Bank attempts to locate you, Rainier Pacific Bank may impose a service fee as set forth on
the Rate and Fee Schedule.

If Rainier Pacific Bank receives notice from the U.S. Postal service that your address has changed, we may
send statements or other notices regarding your account to the address specified by the Post Office.

         b. Notice of Amendments. Except as otherwise prohibited by applicable law, the terms of this
Agreement are subject to change at any time. Rainier Pacific Bank will notify you of any changes in
account terms, rates, or fees as required by law. Rainier Pacific Bank reserves the right to require written
consent of all joint account owners for a change of ownership or termination of an account. Rainier Pacific
Bank reserves the right to waive any term in this Agreement. Any such waiver shall not affect Rainier
Pacific Bank’s right to enforce any other right in the future. Amendments requested by you, or any joint
account owner, such as adding a new account or service, must be evidenced by a signed Account Card
which, upon execution, will be incorporated herein by this reference.

         c. Effect of Notice. Any written notice you give to Rainier Pacific Bank is effective when it is
actually received by Rainier Pacific Bank. Any written notice Rainier Pacific Bank gives to you is
effective when it is deposited in the U.S. Mail, postage prepaid and addressed to you at your statement
mailing address. Notice to any one account owner is considered notice to all owners of the account.

     22. Taxpayer Identification Numbers (TIN) and Backup Withholding. Rainier Pacific Bank
requires you to furnish us with a taxpayer identification number (TIN) prior to opening your account in
order for us to verify your identity and complete our new account screening process. If you refuse to
provide your TIN, Rainier Pacific may suspend the opening of your account until a TIN is provided. In
addition, your failure to furnish a correct TIN or meet other applicable requirements may result in backup
withholding as well as civil or criminal penalties. If your account is or becomes subject to backup
withholding, Rainier Pacific Bank is required by law to withhold and pay to the Internal Revenue Service
(IRS) a required percentage of payments of interest, dividends and certain other payments under certain
conditions.

     23. Statements.

         a. Contents. If Rainier Pacific Bank provides a statement for your account, you will receive a
periodic statement of all transactions and activity on your account during the statement period. If you elect
not to receive a statement due to Internet access, you are responsible for accessing that statement online and
notifying us of any errors, according to the same terms as an individual who receives a mailed statement. If
a periodic statement is provided you agree that only one statement is necessary for a multiple party account.
You agree that all accounts titled in the same names may be combined into a single statement unless either
one of the account holders elects through Internet Banking or other written means not to have specific
accounts included in the combined statement. For checking accounts, you understand that when paid your
original check becomes the property of Rainier Pacific Bank and may not be returned to you, but copies
will be retained by Rainier Pacific Bank or a payable through financial institution and made available upon
your request, subject to fees disclosed in the current Rate and Fee Schedule. You understand statements
and checks are made available to you on the date the statement is mailed to you or through Internet
Banking.
         b. Examination. You are responsible for examining each statement or Internet statement,
reporting any irregularities to Rainier Pacific Bank. Rainier Pacific Bank will not be responsible for any
forged, altered, or unauthorized item drawn on your account if (1) you fail to notify Rainier Pacific Bank
within thirty (30) days of the mailing date of the earliest statement and availability of checks containing any
forgery, alteration, or unauthorized signature on the item; or (2) any items are items forged or altered in a
manner not detectable by a reasonable person including the unauthorized use of a facsimile signature
machine.

          c. Notice to Rainier Pacific Bank. You agree that Rainier Pacific Bank’s retention of drafts does
not alter or waive your responsibility to examine your statements and draft copies or the time limit for
notifying Rainier Pacific Bank of any errors. The statement will be considered correct for all purposes and
Rainier Pacific Bank will not be liable for any payment made or charged to your account unless you notify
Rainier Pacific Bank in writing within the above time limit after the statement and checks are made
available to you.

     24. Inactive and Abandoned. If you have a Primary Savings account and you have not made a
withdrawal from, deposit to, or transfer involving any account that is part of your total account relationship
with Rainier Pacific Bank for more than one (1) year we may classify your account as an inactive account
and may charge an inactive account service fee as allowed by applicable law and set forth on the Rate and
Fee Schedule. Thereafter, interest will not be paid on the account if the balance falls below any minimum
balance requirement unless you are under 18 years of age. Rainier Pacific Bank will notify you at your last
known address prior to imposing any fee as required by law. Savings accounts will continue to incur the
monthly inactive account fee until funds are no longer available, at which time the account will be closed.
Checking accounts will continue to incur the monthly maintenance fee until closed by the customer. You
authorize us to transfer funds from any available deposit or access account of yours to cover the monthly
maintenance fee, if necessary. If a deposit or withdrawal has not been made on the account and Rainier
Pacific Bank has had no other contact with you for five (5) years as required by the Uniform Unclaimed
Property Act, the account will be presumed to be abandoned. Funds in abandoned accounts will be
remitted in accordance with state law. Once funds have been turned over to the state, Rainier Pacific Bank
has no further liability to you for such funds and if you choose to reclaim such funds, you must apply to the
appropriate state agency.

     25. Death of Account Owner. You irrevocably waive the right to make a testamentary disposition of
any account with Rainier Pacific Bank, now and in the future. You agree that upon your death, your
account will be payable in accordance with any existing account designations and the terms of this
Agreement. We may require the survivor or other claimant to the account to produce certain documents
before releasing the funds in the account. Rainier Pacific Bank may continue to honor all transfers,
withdrawals, deposits and other transactions on the account until Rainier Pacific Bank learns of an account
owner’s death. Once Rainier Pacific Bank learns of a customer’s death, Rainier Pacific Bank may pay
checks or honor other payments or transfer orders authorized by the deceased customer for a period of ten
(10) days unless Rainier Pacific Bank receives instructions from any person claiming an interest in the
account to stop payment on the checks or other items. You agree that Rainier Pacific Bank can require that
anyone who claims funds in your account after your death to indemnify Rainier Pacific Bank for any losses
resulting from honoring that claim.

Rainier Pacific Bank may make payment of funds to the surviving spouse of a deceased depositor, if there
was a community property agreement, which by its terms would include funds of the deceased depositor
remaining in the account. Rainier Pacific Bank will require a certified copy of the community property
agreement as recorded in a county office of the auditor of the state, and an affidavit of the surviving spouse
that the community property agreement was validly executed and in full force and effect upon the death of
the depositor.

In those instances in which the balance of funds in the name of a deceased depositor does not exceed two
thousand five hundred dollars, Rainier Pacific Bank may pay the decedents funds remaining in the account
to the surviving spouse, next of kin, funeral director or other creditor who may appear to be entitled thereto
upon receipt of a certified copy of the death certificate, and an affidavit to the effect that no personal
representative has been appointed for the deceased depositor’s estate. Rainier Pacific Bank may require
such waivers, indemnity, receipts and acquittance and additional proofs, as it may consider proper.

If the value of the deceased depositor’s entire estate subject to probate (not including the surviving spouse’s
community property interest) less liens and encumbrances, does not exceed sixty thousand dollars, Rainier
Pacific Bank may pay these funds to the person entitled thereto when presented with an affidavit which
meets the requirements of Chapter 11.62 of the Revised code of Washington State.

A person receiving payment for Rainier Pacific Bank pursuant to an affidavit as described above, is
answerable and accountable therefore to any personal representative of the deceased depositor’s estate
wherever and whenever appointed.

     26. Termination of Account and/or Services. Rainier Pacific Bank may terminate your account
and/or any related services at any time without notice to you or may require you to close your account and
apply for a new account if (1) there is a change in owners or authorized signers; (2) there has been or we
suspect there has been a forgery or fraud reported or committed involving your account; (3) there is a
dispute as to the ownership of the funds in the account; (4) any account checks are lost or stolen; (5) there
are excessive returned unpaid items not covered by an overdraft protection plan; or (6) there has been any
misrepresentation or any other abuse of any of your accounts. (7) if the balance in your account is zero and
there has been no activity on your account for ninety (90) days; (8) if the balance in your Primary Savings
account is less than $50.00 and the account has had no activity for six (6) months; or (9) the balance in your
Primary Savings account is less than $50.00, and you have no other account relationships with Rainier
Pacific. You may be denied services or prohibited from having an account for any reason allowed by
applicable law, including causing a loss to Rainier Pacific Bank.

You may terminate your account at any time by notifying Rainier Pacific Bank in writing. Rainier Pacific
Bank is not responsible for payment of any check, withdrawal, or other item once your account is
terminated; however, if Rainier Pacific Bank pays a check after termination, you agree to reimburse Rainier
Pacific Bank for payment.

      27. Special Account Instructions. You may request Rainier Pacific Bank to facilitate certain trust,
will, or court ordered account arrangements. However, because Rainier Pacific Bank does not give legal
advice, we cannot counsel you as to which account arrangement most appropriately meets the specific
requirements of your trust, will, or court order. You and any surviving owner or beneficiary agree(s) to
indemnify and hold Rainier Pacific Bank harmless from any claim or liability asserted against Rainier
Pacific Bank as a result of the disposition of funds in reliance on this Agreement and any account
designations of yours. If you ask Rainier Pacific Bank to follow instructions that Rainier Pacific Bank
believes might expose it to claims, suits, lawsuits, expenses, liabilities, or damages, whether directly or
indirectly, Rainier Pacific Bank may refuse to follow your instructions or may require you to post a bond to
indemnify Rainier Pacific Bank. Any item presented with a full payment legend must be presented in
person to a Rainier Pacific Bank officer; otherwise, payment is accepted with full reservation of rights.
Account changes requested by you, or any account owner, such as adding or closing an account or service,
must be evidenced by a signed Account Card and accepted by Rainier Pacific Bank. Rainier Pacific Bank
will not recognize the authority of someone to whom you have given power of attorney without written
authorization and a certified copy of the Power of Attorney on record at Rainier Pacific Bank.

     28. Withholding Payment. Nothing in this Agreement shall be deemed to require Rainier Pacific
Bank to make payment from an account to a depositor, or any trust or P.O.D. account beneficiary or payee,
or any other person claiming an interest in any funds deposited in the account, if Rainier Pacific Bank has
actual knowledge of the existence of a dispute between the depositors, beneficiaries, payees or other
persons concerning their respective rights of ownership to the funds contained in, proposed to be
withdrawn from or previously withdrawn from the account, or in the event Rainier Pacific Bank is
otherwise uncertain as to who is entitled to the funds pursuant to the contract of deposit. Rainier Pacific
Bank may, without liability, notify all depositors, beneficiaries, payees or other persons claiming an interest
in the account of its suspension of payment to any party until such time as (1) all depositors and/or
beneficiaries or payees have consented in writing to the requested payment; or (2) the payment is
authorized by a court of proper jurisdiction.

     29. Severability. In the event that any paragraph of this Agreement or any portion thereof is held by a
court to be invalid or unenforceable for any reason, the other paragraphs and portions of this Agreement
shall not be invalid or unenforceable and will continue in full force and effect.

     30. Enforcement. You agree to be liable to Rainier Pacific Bank for any liability, loss, or expense as
provided in this Agreement that Rainier Pacific Bank incurs as a result of any dispute involving your
accounts or services. You authorize Rainier Pacific Bank to deduct any such liability, loss, or expense
from your account without prior notice to you. In the event either party brings a legal action to enforce the
Agreement or collect any overdrawn funds on accounts accessed under this Agreement, the prevailing party
shall be entitled, subject to applicable law, to payment by the other party of its reasonable collection costs,
attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment
collection actions, if applicable.

     31. Governing Law. This Agreement is governed by the Bylaws of Rainier Pacific Bank, federal
laws and regulations, the laws and regulations of the State of Washington and local clearinghouse rules, as
amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of
the court of the county in which Rainier Pacific Bank is located.

II. FUNDS AVAILABILITY POLICY

     1. General Policy. Our policy is to make funds from your deposits available to you on the same
business day that we receive your deposit. Electronic direct deposits will be available on the day we
receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds
to pay checks that you have written. For determining the availability of your deposits, every day is a
business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before 5:30 p.m.
(6:00 p.m. on Friday) on a business day that we are open, we will consider that day to be the day of your
deposit. However, if you make a deposit after 5:30 p.m. (6:00 p.m. on Friday) or on a day we are not open,
we will consider that the deposit was made on the next business day we are open.

     2. Reservation of Right to Hold. In some cases, we will not make all of the funds that you deposit
by check available to you on the same business day that we receive your deposit. Depending on the type of
check that you deposit, funds may not be available until the fifth business day after the day of your deposit.
However, the first $100.00 of your deposit will be available on the first business day. If we are not going
to make all of the funds from your deposit available on the first business day, we will notify you at the time
you make your deposit. We will also tell you when the funds will be available. If your deposit is not made
directly to one of our employees, or if we decide to take this action after you have left the premises, we will
mail you the notice by the day after we receive your deposit.

If we cash a check for you that is drawn on another financial institution, we may hold a corresponding
amount of funds that are already in your account. These held funds will then be available to you at the time
the funds would have been available to you had they been deposited.

     3. General Policy for Accounts with Average Balance Below $100. For check deposits to
accounts with an average balance (over the previous 60 days) of less than $100, the following policy will
apply:

Determining the Availability of a Deposit. The date on which you may withdraw funds is counted in
business days from the day of your deposit. Every day is a business day except Saturdays, Sundays, federal
holidays, and days Rainier Pacific Bank is closed.

         a. Next Day Availability. Funds from the following deposits are available on the next business
day following the day of your deposit:
            (1)   U.S. Treasury checks that are payable to you.

            (2)   Electronic direct deposit.

            (3)   Wire transfers.

            (4)   Checks drawn on Rainier Pacific Bank.

            If you make the deposit in person to one of our employees, funds from the following deposits
            are also available on the next business day following the day of your deposit:

            (1)   Cash.

            (2)   State and local government checks that are payable to you.

            (3)   Cashier’s, certified, and teller’s checks that are payable to you.

            (4) Federal Reserve Bank checks, Federal Home Loan Bank checks, and postal money
            orders, if these items are payable to you.

If you do not make your deposit in person to one of our employees (for example, if you mail the deposit or
make the deposit at an ATM), funds from these deposits will be available on the second business day
following the day of your deposit.

         b. Availability of Other Check Deposits. The delay for other check deposits depends on whether
the check is a local or a nonlocal check. To see whether a check is a local or a nonlocal check, look at the
routing number on the check:




If the first four digits of the routing number (“1234” in the above example) are 1250, 1251, 1252, 3250,
3251 and 3252, then the check is a local check. Otherwise, the check is a nonlocal check. Some checks are
marked “payable through” and have a four or nine-digit number nearby. For these checks, use the four-
digit number (or the last four digits of the nine-digit number), not the routing number on the bottom of the
check, to determine if these checks are local or nonlocal.
Our policy is to make funds from local and nonlocal checks available as follows:

            (1) Local Checks. The first $100 from a deposit of local checks will be available on the
            next business day following the day of your deposit. The remaining funds will be available on
            the second business day following the day of your deposit. For example, if you deposit a local
            check in the sum of $700 on a Monday, $100 of the deposit is available on Tuesday. The
            remaining $600 is available on Wednesday.

            (2) Nonlocal Checks. The first $100 from a deposit of nonlocal checks will be available on
            the next business day following the day of your deposit. The remaining funds will be available
            on the fifth business day following the day of your deposit. For example, if you deposit a
            nonlocal check in the sum of $700 on a Monday, $100 of the deposit is available on Tuesday.
            The remaining $600 is available on Monday of the following week.

If you deposit both categories of checks, $100 from the checks will be available on the next business day
following the day of the deposit, not $100 from each category.

     4. Deposits at ATMs. For funds from deposits of over $1,000 at ATMs, the amount over $1,000
will be available on the second business day after the day we receive the deposit.

     5. Special Rules for New Accounts. If you are a new customer, the following special rules will
apply during the first 30 days your account is open.

Funds from electronic direct deposits to your account will be available on the next day following the day
we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total
deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks will be
available on the next business day following the day of your deposit if the deposit meets certain conditions.
For example, the checks must be payable to you. The excess over $5,000 will be available on the ninth
business day following the day of your deposit. If your deposit of these checks (other than a U.S. Treasury
check) is not made in person to one of our employees, the first $5,000 will not be available until the second
business day following the day of your deposit.

Funds from deposits of checks drawn on Rainier Pacific Bank will be available on the next business day
following the day of your deposit. Funds from all other check deposits will be available on the fifth
business day following the day of your deposit for local checks and on the eleventh business day for
nonlocal checks.

     6. Holds on Other Funds. If we cash a check for you that is drawn on another financial institution,
we may withhold the availability of a corresponding amount of funds that are already in your account.
Those funds will be available at the time funds from the check we cashed would have been available if you
had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may
make funds from the deposit available for withdrawal immediately but delay your availability to withdraw
a corresponding amount of funds that you have on deposit in another account with us. The funds in the
other account would then not be available for withdrawal until the time periods that are described
elsewhere in this disclosure for the type of check that you deposited.

     7. Longer Delays May Apply. We may delay your ability to withdraw funds deposited by check
into your account an additional number of days for these reasons:

        a. We believe a check you deposit will not be paid.

        b. You deposit checks totaling more than $5,000 on any one day.

        c. You deposit a check that has been returned unpaid.

        d. You have overdrawn your account repeatedly in the last six months.
        e. There is an emergency, such as failure of communications or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you
when the funds will be available. They will generally be available no later than the eleventh business day
after the day of your deposit.

III. ELECTRONIC FUNDS TRANSFERS.

By signing the Application or Customer Agreement Form, signing or using a VISA Check Card, or using
any electronic funds transfer service, you agree to the following terms governing your and our rights and
responsibilities concerning the electronic funds transfer services, as applicable. Terms and conditions set
forth elsewhere in this Agreement shall also apply to your electronic funds transfer service. Electronic
funds transfers (“EFTs”) are electronically initiated transfers of money through direct deposits, automated
teller machines (“ATMs”), audio response transactions, VISA Check Card and POS purchases, and Internet
Banking transactions involving your deposit accounts at Rainier Pacific Bank.

     1. Services.

        a. ATMs. You may use your Card Personal Identification Number (“PIN”) in automated teller
machines as Rainier Pacific Bank may designate. At the present time, you may use your Card to make the
following transactions:

    •    Make deposits to your selected savings and checking accounts.

    •    Withdraw cash from your selected savings, checking and personal line of credit accounts.

    •    Make balance inquiries on your selected savings, checking and personal line of credit accounts.

    •    Transfer funds between your selected savings, checking, and personal line of credit accounts.

    •    Make loan payments to your personal line of credit account.

    •    Other transactions as offered and permitted in the future. Not all transactions are available at all
         machines.

         b. VISA Check Card. You may use your Card to purchase goods and services any place your
VISA Check Card is honored by participating merchants. Funds to cover your VISA debit purchases will
be deducted from your checking account. If the balance in your account is not sufficient to pay the
transaction amount, Rainier Pacific Bank may treat the transaction as an overdraft request pursuant to the
overdraft protection plan or may terminate all services under this Agreement.

        c. Point of Sale (POS). If we approve your application for point of sale (POS) services, you may
use your Card and PIN to pay for purchases from merchants who have agreed to accept the Card.

         d. Direct Deposits. Upon instruction of (i) your employer or (ii) the Treasury Department or (iii)
other financial institutions, Rainier Pacific Bank will accept direct deposits of your paycheck or of Federal
recurring payments, such as Social Security.

         e. Audio Response (UltraLine). If we approve the audio response access service for your
accounts, you must designate a separate six (6) digit personal identification number (PIN). You must use
your PIN along with your account number to access your accounts. At the present time you may use the
audio response access service to:

    •    Obtain balance information on your accounts at Rainier Pacific Bank
    •   Transfer funds between your savings and checking accounts.

    •   Withdraw funds from your savings or checking accounts by check, made payable to you and
        mailed to you at your mailing address.

    •   Transfer funds from your savings or checking account to a loan account of yours or any other
        customer’s account.

    •   Other transactions as offered and permitted in the future.

         f. Internet Banking. If we approve your application for the Internet Banking (Internet Account
Access) service, you may use your personal computer to access your accounts. You must use your
username and password to access your accounts. The Internet Banking service is accessible seven (7) days
a week, 24 hours a day. You will need a personal computer and access to the Internet (World Wide Web).
You are responsible for the installation, maintenance and operation of your computer. Rainier Pacific Bank
will not be responsible for any errors or failures involving any telephone service or your computer. At the
present time, you may use the Internet Banking service to:

    •   Transfer funds between your accounts.

    •   Transfer funds to accounts of other customers you authorize from any of your accounts.

    •   Review account balance, transaction history, direct deposit and tax information for any of your
        accounts.

    •   Review information on your loan account including due dates, finance charges, interest rate, and
        balance information.

    •   Communicate with Rainier Pacific Bank using the electronic mail (Email) feature.

    •   View and print account statements

    •   Obtain an aggregate view of your accounts with Rainier Pacific and other financial institutions

    •   Make bill payments to creditors you authorize from your account.

    •   Initiate transfers between your account(s) at Rainier Pacific Bank and another financial institution.

    •   Apply for a new account or loan.

Transactions involving your deposit accounts, including checking account stop payment requests, will be
subject to the terms of your Account Agreement and transactions involving a line of credit account will be
subject to your Loan Agreement and Disclosures, as applicable.

    2. Service Limitations.

        a. ATM Machines.

            (1) Withdrawals. There is no limit on the number of withdrawals you may make at Rainier
            Pacific Bank ATMs and nonproprietary ATMs. However, you may be charged a fee as set
            forth on the Rate and Fee Schedule. You may withdraw up to $500 per business day (if there
            are sufficient funds in your account) with your VISA Check Card at any authorized ATM,
            subject to limits placed on each individual ATM.
            (2) Deposits. You may make deposits only at ATMs designated by Rainier Pacific Bank.
            Because of the servicing schedule and processing time required in ATM operations, there is a
            delay between the time a deposit (either cash or check) is made and when it will be available
            for withdrawal. Deposits are subject to verification by Rainier Pacific Bank. You should
            review Rainier Pacific Bank’s Funds Availability Policy to determine the availability of funds
            deposited at ATMs.

            (3) Transfers. You may transfer between your savings and checking accounts up to the
            balance in your accounts at the time of the transfer at available locations.

         b. VISA Check Card/POS Purchase Limitations. You may make up to $500 in purchases per
business day at POS terminals. This maximum amount is inclusive of the maximum withdrawals you may
make at ATMs. No purchase may exceed the available funds in your account. Rainier Pacific Bank
reserves the right to refuse any transaction which would draw upon insufficient funds, lower an account
below a required balance, or otherwise require us to increase our required reserve on the account. Rainier
Pacific Bank may set other limits on the amount of any transaction, and you will be notified of those limits.
Rainier Pacific Bank may refuse to honor any transaction for which you do not have sufficient available
verified funds.

        c. Audio Response (UltraLine). Your accounts can be accessed under the UltraLine audio
response service via a TouchTone telephone only. UltraLine service will be available for your convenience
seven (7) days per week. This service may be interrupted for a short time each day for data processing.
While there is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any
one day, there are certain limitations on transfers from primary savings and money market accounts.
Transfers from a primary savings or a money market account will be limited to six (6) in any one month.

No transfer or withdrawal may exceed the available funds in your account. Rainier Pacific Bank reserves
the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower
an account below a required balance, or otherwise require us to increase our required reserve on the
account. Check transactions may not exceed the amount in your account. All checks are payable to you as
a primary customer and will be mailed to your address of record. Rainier Pacific Bank may set other limits
on the amount of any transaction, and you will be notified of those limits. Rainier Pacific Bank may refuse
to honor any transaction for which you do not have sufficient available verified funds. There is no limit on
the number of transaction requests you may make during a single phone call.

         d. Internet Banking. The following limitations on Internet Banking transactions may apply in
using the services listed above:

            (1) Transfers. You may make funds transfers to other accounts of yours as often as you like.
            However, transfers from your savings accounts will be limited to a total of six (6) in any one
            month. You may transfer or withdraw up to the available balance in your account or up to the
            available credit limit on a line of credit at the time of the transfer, except as limited under this
            Agreement or your deposit or loan agreements. Rainier Pacific Bank reserves the right to
            refuse any transaction that would draw upon insufficient or unavailable funds, lower an
            account below a required balance, or otherwise require us to increase our required reserve on
            the account.

            (2) Account Information. The account balance and transaction history information may be
            limited to recent account information involving your accounts. Also, the availability of funds
            for transfer or withdrawal may be limited due to the processing time for ATM transactions and
            our Funds Availability Policy.

            (3) Email. Rainier Pacific Bank may not immediately receive Email communications that
            you send and Rainier Pacific Bank will not take action based on Email requests until Rainier
            Pacific Bank actually receives your message and has a reasonable opportunity to act. Rainier
            Pacific Bank may require certain types of requests be sent in writing. If you need to contact
            Rainier Pacific Bank immediately regarding an unauthorized transaction or stop payment
            request, you may call Rainier Pacific Bank at 1-800-228-2858 or (253) 926-4000.

            (4) Bill Payments. You may authorize new payment instructions or edit previously
            authorized payment instructions for bill payments that are either periodic and nonrecurring (i.e.
            payments on merchant charge accounts that vary in amount) or automatic and recurring (i.e.
            fixed mortgage payments). However, bill payments from your savings accounts will be limited
            to a total of six (6) any one month. When you transmit a bill payment instruction to us, you
            authorize us to transfer funds to make the bill payment transaction from the account you
            designate. We will process bill payment transfer requests only to those creditors you authorize.
            Rainier Pacific Bank will not process any bill payment transfer if the required transaction
            information is incomplete. If there are insufficient funds in your account to make the bill
            payment request, we may either refuse to make the payment or make the payment and transfer
            funds from any overdraft protection account you have established. Rainier Pacific Bank
            reserves the right to refuse to process payment instructions that reasonably appear to Rainier
            Pacific Bank to be fraudulent or erroneous. Rainier Pacific Bank will withdraw the designated
            funds from your account, if available, for the bill payment transfer by midnight on the date you
            schedule for payment. Rainier Pacific Bank will process your bill payment transfer within one
            (1) business day of the date you schedule for payment. If you give Rainier Pacific Bank oral
            instructions to make any bill payments, you authorize Rainier Pacific Bank to follow your
            instructions and to record such instructions in Rainier Pacific Bank’s records, which will be
            deemed conclusive.

It is your responsibility to schedule your bill payments in such a manner that your obligations will be paid
on time. You are responsible for any late payments or finance charges that may be imposed as a result of
your failure to transmit a timely payment authorization.

You may cancel or stop payment of periodic bill payments and automatic, recurring bill payment
instructions under certain circumstances. If you discover an error in or want to change a payment
instruction (i.e. payment date or payment amount) for a periodic or automatic payment you have already
scheduled for transmission through the Internet Banking service, you may electronically edit or cancel your
payment request through the Internet Banking service. Your cancellation request must be entered and
transmitted through the Internet Banking service before the date you have scheduled for payment. If your
request is not timely entered, you will be responsible for the payment. If you wish to place an oral stop
payment on an automatic, recurring bill payment transaction, not using the Internet Banking service,
Rainier Pacific Bank must receive your oral stop payment request at least three (3) business days before the
next payment is scheduled to be made. You may call Rainier Pacific Bank at the telephone number set
forth in Section 2,d,(3) to request a stop payment. If you call, Rainier Pacific Bank may require you to
confirm your stop payment request in writing within 14 days after the call.

    3. Conditions of Card Use. The use of your Card and Account are subject to the following
conditions:

          a. Ownership of Cards. Any Card or other device which we supply to you is our property and
must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is
authorized to honor the Card, immediately according to instructions. The Card may be repossessed at any
time at our sole discretion without demand or notice. You cannot transfer your Card or Account to another
person. You may not use the Card for any illegal or unlawful transaction that we believe poses an undue
risk of illegality or unlawfulness.

          b. Honoring the Card. Neither we nor merchants authorized to honor the Card will be responsible
for the failure or refusal to honor the Card or any other device we supply to you. If a merchant agrees to
give you a refund or adjustment, you agree to accept a credit to your Account in lieu of a cash refund.

       c. Security of Personal Identification Number (PIN) and/or Password. The ATM-PIN, Internet
Banking username and password, and audio response PIN, hereinafter referred to collectively as your
access code, is issued to you are for your security purposes. The access codes are confidential and should
not be disclosed to third parties or recorded on or with the Card or posted on your computer terminal. You
are responsible for safekeeping your access code. You agree not to disclose or otherwise make your access
code available to anyone not authorized to sign on your accounts.

If you authorize anyone to have or use your access code, you understand that person may use the PC
banking service to review all of your account information and make account transactions. Therefore, we
are entitled to act on transaction instructions received using your access code and you agree that the use of
your access code will have the same effect as your signature authorizing transactions. If you authorize
anyone to use your access code in any manner, that authority will be considered unlimited in amount and
manner until you specifically revoke such authority by notifying Rainier Pacific Bank and changing your
access code immediately. You are responsible for any transactions made by such persons until you notify
us that transactions and access by that person are no longer authorized and your access code is changed. If
you fail to maintain or change the security of these access codes and Rainier Pacific Bank suffers a loss, we
may terminate your electronic funds transfer and account services immediately.

     4. Customer Liability. You are responsible for all transfers you authorize using your EFT services
under this Agreement. If you permit other persons to use any EFT service, VISA Check Card or PIN, you
are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at
once if you believe anyone has used your Account, card or PIN and accessed your accounts without your
authority. Telephoning is the best way of keeping your possible losses down. For VISA Check Card
purchase transactions, if you notify us of your lost or stolen card you will not be liable for any losses
provided you were not grossly negligent or fraudulent in handling your VISA Check Card and you provide
us with a written statement regarding your unauthorized Card claim, otherwise the following liability limits
will apply. For all other EFT transactions, including VISA Check Card PIN based transactions, if you tell
us within two (2) business days, you can lose no more than $50 if someone accessed your account without
your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use
of your account or EFT service, and we can prove that we could have stopped someone from accessing
your account without your permission if you had told us, you could lose as much as $500. Your liability
for unauthorized loan transactions through an EFT service is $50.00.

Also, if your statement shows EFT transfers that you did not make, tell us at once. If you do not tell us
within sixty (60) days after the statement was mailed to you, you may be liable for the following amounts if
we can prove that we could have stopped someone from making the transfers if you had told us in time: (i)
for unauthorized VISA Check Card purchase transactions – up to the limits set forth above and (ii) for all
other unauthorized EFT transactions, or if you did not satisfy the conditions above – up to the full amount
of the loss. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time
periods.

If you believe your Card has been lost or stolen or that someone has transferred or may transfer money
from your account without your permission, call:

                                     (253) 926-4000 or (800) 228-2858

                                                  or write:

                                           Rainier Pacific Bank
                                             PO Box 11628
                                         Tacoma, WA 98411-6628

     5. Business Days. Our business days are Monday through Friday. Holidays are not included.

     6. Fees and Charges. There are certain charges for electronic fund transfer services as set forth on
the Rate and Fee Schedule. From time to time, the charges may be changed. We will notify you of any
changes as required by law. If you request a transfer or check withdrawal from your personal line of credit
account, such transactions may be subject to charges under the terms and conditions of your Loan
Agreement. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or
an ATM network, and you may be charged a fee for a balance inquiry even if you do not complete a fund
transfer. The ATM fee will be debited from your account if you elect to complete the transaction.

    7. Right to Receive Documentation Transfers.

        a. Periodic Statements. Transactions made through an ATM, the Audio Response or Internet
Banking systems, or VISA Check Card will be recorded on your periodic statement. You will receive a
statement monthly unless there is no transaction in a particular month. In any case, you will receive a
statement at least quarterly.

          b. Direct Deposits. If you have arranged to have a direct deposit made to your account at least
once every sixty (60) days from the same source and you do not receive a receipt (such as a pay stub), you
can find out whether or not the deposit has been made by calling the phone numbers listed above or through
utilizing our Internet Banking service. This does not apply to transactions occurring outside the United
States.

         c. Terminal Receipt. You may elect to receive a receipt at the time you make any transaction
(except inquiries) involving your account using an ATM.

    8. Account Information Disclosure. We will disclose information to third parties about your
account or the transfers you make:

        a. As necessary to complete transfers;

        b. To verify the existence of sufficient funds to cover specific transactions upon the request of a
           third party, such as a credit bureau or merchant;

        c. To comply with government agency or court orders;

        d. If you give us your written permission.

      9. Rainier Pacific Bank Liability for Failure to Make Transfers. If we do not complete a transfer
to or from our account on time or in the correct amount according to our agreement with you, we will be
liable for your losses or damages. However, there are some exceptions. We will not be liable for instance:

        a. If, through no fault of ours, you do not have enough money in your account to make the
           transfer, your account is inactive, or the transfer would go over the credit limit on your line of
           credit.

        b. If you used the wrong PIN or you used a PIN or Card in an incorrect manner or have not
           properly followed any applicable computer or Rainier Pacific Bank user instructions for
           making transfer and bill payment transactions.

        c. If the Card has expired or is damaged and cannot be used.

        d. If the automated teller machine where you are making the transfer does not have enough cash
           or was not working properly and you knew about the problem when you started the transaction.

        e. If your computer fails or malfunctions or the Internet Banking services was not properly
           working and such problem should have been apparent when you attempted such transaction.

        f. If circumstances beyond our control (such as fire, flood or power failure) prevent the
           transaction.

        g. If the money in your account is subject to an administrative hold, legal process or other claim.
         h. If your account is frozen because of a delinquent loan.

         i. If you have not given Rainier Pacific Bank complete, correct and current instructions so
            Rainier Pacific Bank can process a transfer.

         j. If the error was caused by a system beyond Rainier Pacific Bank’s control such as your
            Internet service provider.

         k. If there are other exceptions as established by Rainier Pacific Bank.

         l. The ATM machine may retain your Card in certain instances, in which event you may contact
            Rainier Pacific Bank about its replacement.

     10. Pre-Authorized Electronic Funds Transfers.

          a. Stop Payment Rights. If you have arranged in advance to make regular, automatic recurring
electronic fund transfers out of your account(s) for money you owe others; you may stop payment of such
pre-authorized transfers from your account by notifying us not using the Internet Banking System. You
must notify Rainier Pacific Bank orally or in writing at the telephone number and address stated above any
time up to three (3) business days before the scheduled date of the transfer. Rainier Pacific Bank may
require written confirmation of the stop payment order to be made within fourteen (14) days of any oral
notification. If we do require the written confirmation, the oral stop payment order shall cease to be
binding fourteen (14) days after it has been made.

         b. Notice of Varying Amounts. If these regular payments may vary in amount, the company you
are going to pay will tell you, ten (10) days before each payment, when it will be made and how much it
will be.

          c. Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop one of
these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we
will be liable for your losses or damages.

     11. Termination of Electronic Funds Transfer Services. You agree that we may terminate this
Agreement and your electronic fund transfer services, if you, or any authorized user of an EFT service,
VISA Check Card or PIN, breach this or any other agreement with us; or we have reason to believe that
there has been an unauthorized use of an EFT service, VISA Check Card or PIN.

You or any other party to your account can terminate this Agreement by notifying us in writing.
Termination of service will be effective the first business day following receipt of your written notice.
Termination of this Agreement will not affect the rights and responsibilities of the parties under this
Agreement for transactions initiated before termination.

      12. Notices. Rainier Pacific Bank reserves the right to change the terms and conditions upon which
this service is offered. Rainier Pacific Bank will mail notice to you at least twenty-one (21) days before the
effective date of any change, as required by law. Use of this service is subject to existing regulations
governing Rainier Pacific Bank account and any future changes to those regulations.

      13. Billing Errors. In case of errors or questions about your electronic transfers, telephone us at the
phone numbers or write us at the address set forth above as soon as you can. We must hear from you no
later than sixty (60) days after we sent the first statement on which the problem appears.

         a. Tell us your name and account number (if any).

         b. Describe the error or the transfer you are unsure about, and explain as clearly as you can why
            you believe it is an error or why you need more information.
         c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you
            send us your complaint or question in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10) business days after we hear from you and
will correct any error promptly. For errors related to transactions occurring within thirty (30) days after the
first deposit to the account (new accounts), we will tell you the results of our investigation within twenty
(20) business days. If we need more time, however, we may take up to forty-five (45) days to investigate
your complaint or question (ninety (90) calendar days for POS transaction errors, new account transaction
errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will
recredit your account within ten (10) business days (five (5) business days for VISA Check Card
purchases) for the amount you think is in error, so that you will have the use of the money during the time it
takes us to complete our investigation. If we ask you to put your complaint or question in writing and we
do not receive it within ten (10) business days, we may not recredit your account.

If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation
of our findings within three (3) business days after the conclusion of our investigation. If you request, we
will provide you copies of documents (to the extent possible without violating other customers’ rights to
privacy) relied upon to conclude that the error did not occur.

    14. ATM Safety Notice. The following information is a list of safety precautions regarding the use of
Automated Teller Machine (ATM) and Night Deposit Facilities.

         a. Be aware of your surroundings, particularly at night.

         b. Consider having someone accompany you when the ATM or night deposit facility is used after
            dark.

         c. If another person is uncomfortably close to you at the time of your transaction, ask the person
            to step back before you complete you transaction.

         d. Refrain from displaying your cash at the ATM or night deposit facility. As soon as your
            transaction is completed, place your money in your purse or wallet. Count the cash later in the
            safety of your car or home.

         e. If you notice anything suspicious at the ATM or night deposit facility, consider using another
            ATM or night deposit facility or coming back later. If you are in the middle of a transaction
            and you notice something suspicious, cancel the transaction, take your ATM access device or
            deposit envelope, and leave.

         f. If you are followed after making a transaction, go to the nearest public area where people are
            located.

         g. Do not write your personal identification number or code on your Visa Check card.

         h. Report all crimes to law enforcement officials immediately.

     15. Internet Safety Notice. The following information is a list of safety precautions regarding the use
of the Internet (including Internet Banking).

         a. Keep your access code/password protected.

         b. Do not set your PC to remember your access code /password.

         c. Do not post your access code /password on your PC.
        d. Verify security at Websites by reading the security and privacy notices posted on the site.

        e. Only purchase from well-known Websites. Look for brands you already know and trust.

        f. Look for sites with easy-to-understand customer service, return, privacy, security and shipping
           terms.

        g. Be cautious if asked to supply personal information such as your social security number or
           bank account number(s).

        h. Contact information such as phone number or email address should be easy to locate. Don’t
           hesitate to make note of it.

        i. Print a copy of any completed purchase or transaction for your records.

        j. Most well known sites will give email confirmation replies. Expect this and save them until
           your statement or purchase arrives.

        k. Keep any packaging materials should the need arise for the item to be returned.


IV. CUSTOMER PRIVACY

Introduction. At Rainier Pacific Bank, we respect the privacy of our customers. Protecting your privacy
and maintaining the confidentiality of your personal information is a high priority for us. This document
describes the privacy principles and practices followed by Rainier Pacific Bank (“Bank”) to fulfill the
Bank’s commitment to protect your nonpublic personal and financial information. This document also
explains what types of customer information the Bank collects and under what circumstances the Bank may
share it.

Accuracy of Information. The Bank will take reasonable precautions to protect the accuracy and
reliability of your account information. However, you are responsible for notifying the Bank to update
your account records from time to time to assure their accuracy; the Bank will respond to your requests to
update information on your account as quickly as possible.

Confidentiality and Customer Information Security Safeguards. The Bank maintains strict policies and
security controls to assure that customer information in its computer systems and files is protected. The
Bank’s employees are permitted access to customer information that they may need to perform their jobs
and to provide service to you, such as conducting a transaction or responding to your inquiries. Employees
may access customer information only for legitimate business reasons and are trained to respect customer
privacy. The Bank has also established internal security controls, including physical, electronic, and
procedural safeguards to protect the information you provide to the Bank and the information the Bank
collects about you.

Customer Information the Bank Collects. The Bank collects only relevant information that is needed to
establish and maintain customer accounts and services as the law allows or requires it to collect. The Bank
may collect personal and financial information (i.e., customer information) about you, which is
“nonpublic.” The customer information the Bank collects varies depending on the accounts and services
you request and use. The Bank collects information about you from the following sources:

         Application Information. The Bank retains personal information it receives from you on any
         application you provide for a deposit account, EFT services, loans, financial planning, insurance,
         or other Bank services. This information includes, but is not limited to: name, address, e-mail
         address, social security number, birth date, phone number, employment, personal financial
         information, and credit history.
         Your Transactions. Any time you make a transaction on one of your accounts, including ATM or
         card transactions, loan advances, transactions through the Internet Banking service, over the phone
         or at a branch, the Bank retains the transaction information, including: your account number, the
         date, amount, location of the transaction, and other pertinent information.

         Credit Reports. When the Bank evaluates your application for an account or service, it may
         request a credit report about you from a consumer reporting agency. The Bank retains the
         personal and credit history information about you and may use it to evaluate future account service
         requests.

         Online Services. The Bank obtains information online when you visit its website,
         www.rainierpac.com. This includes retaining information you provide on any online application,
         Internet Banking transactions, or information you send to the Bank by e-mail. (See the
         “Supplemental Practices Relative to Online Services” section of this document.)

Customer Information the Bank Shares. In order to provide financial services to you, the Bank shares
certain information about you among its affiliates and with selected third parties. However, the Bank only
shares information to the extent necessary to service your account, control fraud or identity theft, or offer
new services to you. If the Bank shares your information, it is with the goal of bringing you quality
services, more choices, and greater convenience. Information the Bank may have about former customers
is generally only shared or disclosed if necessary to enforce or administer an account or as required by law.
The information the Bank shares falls into the following categories:

         Sharing Information as Legally Required or Permitted. The Bank may share customer
         information in response to a lawful request issued by a court, government agency, or regulatory
         authority, or as permitted by law in order to administer or enforce your account. The Bank may
         also share its experience information about you with credit bureaus and related reporting agencies.
         This reporting to credit bureaus is governed by the Fair Credit Reporting Act, which affords you
         the right to make sure that your credit bureau reports are accurate.

         Sharing Information Among Affiliates. The Bank and its affiliates (e.g., Rainier Pacific Financial
         Services and Rainier Pacific Insurance Agency) share personal information (such as name and
         address) and account information (such as account number, type of accounts, account balances,
         and transaction history) with each other so they can serve you more efficiently. The Bank’s
         affiliates maintain the same privacy standards as the Bank.

         Sharing Information with Third Party Service Providers. In order for the Bank to conduct its
         operations, including servicing your account or processing your transactions, it needs to share
         information with nonaffiliated third party service providers, including: data processing companies;
         check, ATM, and other payment processing companies; payment networks; loan service providers;
         collection agencies; credit reporting agencies; insurance companies; and financial service and non-
         financial service providers with whom the Bank has joint marketing agreements. These service
         providers act on the Bank’s behalf and have agreed in writing to keep the customer information
         provided to them confidential. The Bank shares the following categories of information to
         nonaffiliated third party service providers depending on the specific services provided:

         •   Personal information (name and address)

         •   Account information (account number, type of accounts, account balances, and transaction
             history)

         •   Transaction information (dates, amounts, locations, and type of transaction)

         Sharing Information with Other Third Parties. The Bank will not sell customer information, share
         nonpublic personal information obtained from outside sources (such as a credit bureau), or share
         account information (such as account number, type of accounts, account balances, and transaction
         history) to a nonaffiliated third party. However, the Bank may occasionally share selective
         personal information (such as name and address) with nonaffiliated third parties offering products
         and services that the Bank believes to be of value to you.

When the Bank Will Not Share Information. In the event you do not wish to have nonpublic personal
information shared about you with Other Third Parties, as set forth above, you may choose to “opt-out” of
this type of information sharing by the Bank. Due to data processing restraints, account owner(s) wishing
to “opt-out” may be excluded from receiving information concerning the Bank’s, its affiliates’, and
nonaffiliated third parties’ services. One account owner’s request will be considered binding for the
purposes of opting out or opting back in to the Bank’s nonaffiliated third party programs.

If you wish to “opt-out,” simply call the Bank’s toll-free telephone number at (800) 228-2858, contact the
Bank through its secure web-based “Contact Us” form at www.rainierpac.com, or put your request in
writing and send it by mail to:

                                          Rainier Pacific Bank
                                          Attn.: Privacy Officer
                                             P.O. Box 11628
                                         Tacoma,WA 98411-6628

Opting out of the Bank’s nonaffiliated third party programs will not eliminate all information or
solicitations from outside sources, due to the fact that some outside services conduct mailings on their own
without The Bank’s information. If you would like to reduce the amount of advertising you receive from
other companies, contact the Direct Marketing Association and have your name added to the Association’s
Mail Preference Service list of consumers who do not wish to be contacted by mail or via phone for
marketing purposes. Remember to include your name, address, and telephone number in your written
request. Also provide all spellings and possible variations of your names, as well as names of other persons
living at your address. Be sure to sign and date your letter, to:

                                         Mail Preference Service
                                    c/o Direct Marketing Association
                                              P.O. Box 9008
                                      Farmingdale, NY 11735-9008

Supplemental Practices Relative to Online Services. The following information supplements the
“Online Services” element of the “Customer Information the Bank Collects” section of this document.

         Protecting Online Applications. When you apply online for accounts or services, or enroll for
         online banking, you provide personal information that is necessary for the Bank to process your
         application. To ensure that your application remains confidential, the information you submit
         online to the Bank’s secure network is automatically encrypted prior to transmission on the
         Internet for your protection. The Bank employs a field-proven security infrastructure.

         The Bank may keep the information you provide to it, along with information provided by outside
         sources, so that it can offer you products and services related to your financial needs. After you
         have submitted your application online, it is recommended that you end your browser session
         before leaving your computer.

         How the Bank Handles E-Mail. The Bank preserves the content of your e-mail, your e-mail
         address, and the Bank’s response for a reasonable period of time, so that any follow-up questions
         you may have can be effectively handled and to meet legal and regulatory requirements. In
         addition, the Bank may occasionally contact you at your e-mail address to inform you of potential
         benefits and the availability of particular products or services that might apply to your situation.
         Inquires sent through the Bank’s “Contact Us” link are secure. Since general e-mail is not secure,
         the Bank’s response back to you will not include confidential account information. You may also
contact the Bank by phone, U.S. postal mail, or by visiting the Bank’s nearest branch. See the
Bank’s “Locations” web page for information about its branch locations.

What the Bank Does with Online Surveys. The information you provide on surveys on the Bank’s
web site will be used for internal purposes, including developing web site information and services
that you may find helpful. In addition, the Bank may customize product or service offers for you
based on information you provide.

Online Planning Tools. There are many planning tools throughout the site to assist you in making
financial decisions. The Bank does not capture or store the personal information you provide on
these planning tools. However, if you “link” to a separate service provider’s website through the
Bank’s website, your information may be captured or stored by that service provider. The Bank
recommends that you review that provider’s online privacy statement to determine how they
handle your information. The Bank encourages you to try all of your “what if ” scenarios as often
as you like. When you use the various planning tools on the Bank’s web site; the calculations are
run on your PC or server. Examples include the mortgage principal and interest calculator and the
savings goal calculator.

Protecting Your Online Banking. When you bank online, the Bank and contracted third party
service providers have access to your personal information. The information is retained on the
Bank’s system or the system of the appropriate service provider, depending on what is required in
order to serve you. The Bank uses state-of-the-art Internet technology, supported by service
providers, to make online banking secure and to protect your personal information. The Bank also
requires your customer number as I.D. and a password to access your accounts. If you do not
provide this information, the Bank cannot establish an online banking service for you. You can
help maintain the security of your personal information by not sharing your I.D. or password with
anyone, by changing your password regularly, and by remembering to sign off.

Use of “Cookies.” To measure web site activity and address security, the Bank’s web site makes
use of “cookie” technology. A “cookie” is a small text file placed on your hard drive by the
Bank’s web page server. “Cookies” are commonly used on web sites and do not harm your
system. These “cookies” do not contain any customer information about you, and they cannot be
used to capture your e-mail address, obtain data from your hard drive, or gain personal
information about you. “Cookies” sent by the Bank cannot be read by anyone other than the
Bank.

The Bank collects standard non-identifying information about your visits to its web site such as
date and time visited and IP address. Use of this information is restricted to compiling standard
statistics that measure the use of the site.

The Bank’s information systems record certain information when you access your account
information through the Internet Banking web pages, including transactions you conduct. This
data enables the Bank to process and confirm those transactions and minimize the potential for
fraud. “Cookies” contain information that verifies the authenticity of Internet Banking requests
and maintains continuity.

The Bank’s Internet Banking also has a time-out feature. This feature automatically logs you out
of your session after 15 minutes of inactivity (by use of a “cookie”). It is recommended, however,
that you actually log off the system when you finish conducting your business, instead of relying
on this back-up security feature.

Protecting Your Children’s Information. The online services offered through the Bank’s web site
are not designed for or directed toward children under age 13. The Bank does not knowingly
solicit or collect data from children or knowingly market to children online without express
parental consent or notification. If the Bank receives online information from any child, it will
only use the information to respond directly to a child’s request. The Bank recognizes that
        protecting children’s identities and online privacy is important. If you believe your child has
        provided personally identifiable information to the Bank, please contact the Bank so such
        information can be reviewed and deleted. Please call the Bank at (253) 926-4000 or toll-free at
        (800) 228-2858. You may also use the Bank’s secure web-based “Contact Us” form.

        “Links” to Other Sites. The Bank’s web site contains “links” to other sites. If you use a “link” to
        visit the site of another company, the Bank cannot be responsible for the privacy practices or the
        content of that company’s site. Accordingly, the Bank recommends that you review the privacy
        policies/practices of each of the companies before you provide them with any personal and
        financial information about you.

Complaints. Because of the Bank’s commitment to the confidentiality of your information, complaints
relating to this policy or the Bank’s perceived noncompliance with the policy should be forwarded directly
to the Bank’s Privacy Officer or Chief Internal Auditor for prompt consideration. The Bank’s Privacy
Officer or Chief Internal Auditor can be reached by calling (800) 228-2858, or you may also use the secure
web-based “Contact Us” form. Correspondence directed to The Bank’s Privacy Officer or Chief Internal
Auditor should be addressed to:

                                          Rainier Pacific Bank
                                            P.O. Box 11628
                                        Tacoma, WA 98411-6628

Privacy Policy Inquiries. If you have any questions about the Bank’s privacy practices, contact the Bank
by calling (253) 926-4000 or toll-free at (800) 228-2858, sending an e-mail using the “Contact Us” form at
www.rainierpac.com, or writing the Bank, P.O. Box 11628, Tacoma, WA 98411-6628.

                                                                                              Rev. 12/2003

				
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