CONFIDENTIAL RESUME
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Deborah Sellars, FCI
5 Strathlea Court S.W., Calgary, Alberta T3H 4R8 Res: 403.251.7422 Cell: 403.650.2099 Fax: 403.251.7426 Email: dksellars@shaw.ca _______________________________________________________________________________ Objective
To secure a supervisory or management position in a major corporation or non-profit agency that utilizes my skills in management, training, operations and client relations.
Professional Summary
Extensive experience in diverse managerial roles which have included positions in engineering, transportation, chemical, financial and not for profit sectors. Demonstrated ability to develop effective training materials, formulate and present training programs, manage client relationships, produce successful events and fund raising programs and contribute heavily to the corporate bottom line. Excellent written and oral communication and client relations experience. Have handled major roles in client financial services management and customer service and have been a seminar leader, trainer, conference head, and project manager for nonprofit.
Selected Achievements
Leadership: Have led corporate departmental teams from 1 direct to in excess of 25 direct reports. Have held all elected positions in several professional organizations including the roles of president and conference chair. Mentored staff to achieve exceptional results and encouraged them to rise to their highest level. Design/Implementation of Training Programs: Have been responsible for the creation and implementation of department specific training material in several companies. Wrote and sold a program in “Basic Credit” to the Credit Institute of Canada. Produced an accounts management program for dental offices in the use of credit and billing tools. Recently co-wrote a corporate presentation that highlighted the strategic relationship between three corporate functions. Have written and presented seminars for a number of non profit groups. Experience with Webex, PowerPoint, Video conferencing as well as traditional means of presentation. Project Leadership: Was the project leader for CANstruction, a construction project for charity for 2006 & 2007. Led a team of engineers, finance and technical staff to formulate the vision, plan and engineer the project and build the structure within a specific budget and time frame. Elected as chairman for the NACM-CFDD North American Western Region Conference in 1988 & 1995 (co-chair 2002). Have led corporate projects to integrate regional departments into central locations, created new departments for new corporate endeavours and have led teams to formulate and write functional policy. Operational Abilities: Have worked closely with corporate contracts departments to ensure aspects of corporate risk were managed. Was part of a management team that collaborated with outside consultants and senior corporate leaders to identify, clarify and systematically resolve client service issues. Responsible for “mapping” various company processes in order to identify areas of concern and breakdown of approach, with impetus on providing system fault resolution and improvement to existing quality control. Managed unionized staff through the hiring, required discipline and grievance processes. Initiated a specialized set of minimum job specifications for unionized department positions Event Management/Public Relations: Obtained 2 year diploma in Public Relations in 2002. Managed a large number of events at a corporate level and as a non profit volunteer. Events have included but are not limited to: seminars, meetings, theme parties, outdoor events for all age groups, conferences, fund raisers for non profit and political groups. Have managed all aspects of an event including capital budget, venue, planning, speakers and entertainment bookings, accommodation and participant follow-up. Relationship Building: Have been the lead on corporate teams charged to create better relationships within major client sectors by bringing together several departments to formulate a program to better identify and handle external client issues. Have been a participant in a number of negotiation/arbitration training seminars and program
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Experience
Manager, Customer Financial Services May 2000 - May 2007 AMEC Earth & Environmental Responsible to over-see the credit & collection process within a multi branch consulting firm Developed policies, procedures and programs to allow operational staff to maximize sales while protecting revenue Developed strategic relationships with major clients to better manage the sales/credit process Provided training within the various operational groups allowing them to focus on better client service Provided input regarding contract and risk management issues . Corporate Credit Manager 1996 – May 2000 Trimac Transportation Services Responsible to manage the credit & collection process for all North American offices Developed policies for credit & collection and guided the individual offices in their collection efforts Provided management reports to support the corporate team Corporate Credit Manager 1998 – May 1996 Greyhound Lines of Canada Managed a team of 25 direct reports in the functional area of credit and collection for several different operational areas Managed both union and non-union staff. Handled all union issues including the grievance process Created credit policy and procedure for the courier division Successfully integrated 4 regional departments into a centralized location; resulting in lower staffing cost and higher efficiency. Computer Skills Proficient with Windows XL, Microsoft Office 2003, Microsoft Word, Microsoft Excel, Wordperfect 12, Front Page 2003, Quick Books and the Internet. Worked with JD Edwards and BST Project Based Financial Systems. I was an integral part of the team that created the concept for a project based, Windows financial system. Education University of Toronto Four year studies in credit and financial management. Received Diploma–Credit Management. Awarded FCI Designation. Applied Certificate: Public Relations 2002 International Business Program (75% complete). Alberta Life License (not in current use) Numerous courses in management, marketing, professional and personal growth.
Mount Royal College Grant McEwan College Alberta Insurance Council Other
Professional Associations (Current) and Volunteer) Fellow of the Canadian Institute of Credit FCI Member of the Canadian Institute of Credit, Calgary Chapter Charter Member of the Professional Credit and Financial Association of Calgary Affiliate Member National Association of Credit Managers Calgary Exhibition and Stampede-Volunteer Tour Guide Professional Associations (previous) Past President of the Canadian Institute of Credit, Calgary Chapter Past President of the Professional Credit and Financial Association of Calgary Past Chair: Pacific Northwest Credit Career Conference, 1988 & 1995, and co-chair 2002 Project Team Leader CANstruction 2006 & 2007 Social Committee Chair, AMEC Earth & Environmental 2005-2007 Campaign Committee Member: Aldermanic Campaigns – Calgary Interests: golfing, gardening, gourmet cooking; hockey and lacrosse – as a spectator!