TRANSACTION CHARGES At Adelaide Bank, the choice is yours Avoid being stung. Most people agree on why they need a bank account. But when it comes to how they prefer to conduct their banking, everyone has a different answer. Some people prefer to visit their local branch, others prefer the 24-hour convenience and speed of phone or Online Banking. We believe you should have the freedom to bank the way you want. For more information call 13 22 20, visit your local branch, or go to adelaidebank.com.au Information is subject to change without notice. Terms, conditions, fees, charges and lending criteria apply. Full details available on application. You should read the Product Guide before acquiring these products and consider whether or not these products are suitable for you. Adelaide Bank a Division of Bendigo and Adelaide Bank Limited ABN 11 068 049 178, 169 Pirie Street, Adelaide SA 5000 Please note, products listed within this guide are no longer H 1799 (S25757) (15/09/09) available for new business from 1 September 2009. The higher your balance, the higher your How it all works monthly allocation Each month your account is entitled to an allocation of bank Section 1 transaction charges. The value of this allocation depends on the minimum balance of your account during the month, A monthly account service charge of $6.00 applies for balances however any unused allocation will not carry forward to the under $1,000, except Student Card (eligible status), Christmas next month. See Section 1 for the monthly allocation that Club, Visa Credit and Concession Xpress (eligible status) applies to your account. accounts. Refer to your branch for further information as fee exemptions may apply. Once the transaction allocation has been used, your account A monthly account service charge of $6.00 applies to Loan will begin to incur transaction charges that are charged Reducer accounts which are not linked to an active Adelaide monthly (see Section 2). Bank home loan. So, the more you have in your account, the higher The following accounts are entitled to a monthly allocation your monthly allocation of transaction charges. of transaction charges: Merlin, Concession Xpress, Blue For example, if you have a Merlin Cashcard with a minimum Chip, Loan Reducer, Performer, Visa Credit, Student monthly account balance of more than $1,000 and less than Card, Christmas Club, Affinity Visa, Performer Visa, Cash $5,000 you can choose to make two Adelaide Bank ATM Management Plus and Daily Access. withdrawals, one EFTPOS transaction, two Bpay® payments Minimum monthly and two direct debits from your Adelaide Bank account. This Monthly allocation will enable you to remain within your monthly allocation of account balance Less than $1,000 (including $6 worth of transaction charges. For HomeBuyer Power $5 overdrawn accounts) accounts and Mortgage Tamer Home Loans, refer to the table $1,000 - $4,999 $6 in Section 1. $5,000 - $19,999 $10 $20,000 - $49,999 $12 $50,000+ $20 Concession Xpress Monthly allocation is $15 (eligible status) regardless of balance Pension Plus account Monthly allocation $0 - $999 $5 $1,000 - $49,999 $12 $50,000+ $20 “Adelaide Bank” means Adelaide Bank a Division of Bendigo and HomeBuyer Power account Monthly allocation is $10 Adelaide Bank Limited, ABN 11 068 049 178 Mortgage Tamer Home Loan regardless of balance ® Registered to Bpay Pty Ltd ABN 69 079 137 518. Transaction charges The transaction fees in this table apply to HomeBuyer Power and Section 2 Mortgage Tamer Home Loan accounts. These transaction fees apply to the following accounts: Merlin, Concession Xpress, Blue Chip, Loan Reducer, Performer, Visa • Cash Deposits (including Bank@Post™) Credit, Student Card, Christmas Club, Affinity Visa, Performer Visa, • Auto Deductions (a transfer from one Adelaide Cash Management Plus and Daily Access. Bank account to another Adelaide Bank account) • Auto Payment Plan • BPAY® to Adelaide Bank accounts • Cash deposits • Direct debit for CGU Insurance Ltd and Swann • Internal automatic transfers (a transfer from Insurance (Aust) Pty Ltd Premiums¹ one Adelaide Bank account to another Adelaide • Direct credits Bank account) • Express Line balance enquires • Auto payment plan • Adelaide Bank/Bendigo Bank ATM balance • BPAY® payments to Adelaide Bank accounts Free enquires • Direct debits for Bendigo Bank insurance • VISA purchases Free payments and for CGU Insurance Ltd and • Adelaide Bank/Bendigo Bank ATM withdrawals Swann Insurance (Aust.) Pty Ltd premiums¹ & transfers • Direct credits • Branch VISA cash advances • Express Line (24hr phone banking) • Express Line transfers balance enquiries • Online Banking transfers • Online Banking (Internet) balance enquiries • Direct debits² • Bendigo Bank ATM balance enquiries • Cheque deposit items³ • Visa retail purchases in Australian dollars • BPAY® payments4 • Express Line (24hr phone banking) transfers • EFTPOS transactions • Online Banking (Internet) transfers $2.00 each $0.50 each • Bank@Post withdrawals • Third party direct debits² • BPAY payments4 $0.70 each • Cheque deposit (per item) ³ Please note that some transactions will be charged irrespective of account type or the monthly allocation of transaction charges. $1.00 each • EFTPOS transactions Transaction charges not included in your $1.50 each • Bendigo Bank ATM withdrawals and transfers monthly allocation. $2.00 each • In-branch Visa cash advances 2% of the Foreign currency transaction fee for each converted $2.20 each • Bank@Post™ withdrawals purchase and/or cash advance that is in a Australian currency other than Australian dollars • Over-the-counter (in-branch) withdrawals dollar amount $2.50 each and transfers $4.00 each Overseas cash withdrawals using a Visa card 1. Arranged by Adelaide Bank acting as an intermediary for the insurers, CGU Insurance Ltd ABN 27 004 478 371 and Swann Insurance (Aust) Pty Ltd ABN 80 000 886 680. 2. Excluding direct debits for insurances, products arranged by Adelaide Bank acting as an intermediary for the Insurers, CGU Insurance and Swann Insurance. 3. Excluding cheques deposited at Bank@Post. 4. Excluding BPAY payments to Adelaide Bank accounts and accounts serviced by Adelaide Bank. Visa Debit Concession Xpress Section 3 Section 4 An Adelaide Bank Visa Debit account combines a monthly Concession Xpress is an everyday transaction account account service charge of $5, with unlimited transactions.* designed to meet the needs of low income earners such as pensioners, single parents and the unemployed by providing them with low cost banking. Monthly account service fee The Concession Xpress account offers eligible customers Visa Debit account $5 a discounted fee structure meaning there is no monthly Charged monthly based on the account open date account service charges and you receive up to $15 worth • cash deposits of free transactions per month. • auto deductions The Concession Xpress account also offers a reduction on • auto payment plan • direct credits and debits certain exception fees. • Express Line and Online Banking balance *Applies to eligible transaction methods only, please refer to the Personal enquiries and transfers Banking Fees and Charges booklet provided separately for full details. Please • cheque deposits note that other transaction fees and charges will apply on a pay as you go • Bpay payments basis when chargeable services are requested by you. • EFTPOS Free • Visa purchases (Australian dollar only) • Bendigo Bank ATM balance enquiries, withdrawals and transfers • Bank@Post withdrawals • Branch Visa cash advances • Branch withdrawals and transfers Exception fees – when they apply and how to avoid them Section 5 Overdrawn Approval Fee – for all transactions initiated by you or an account operator that we approve and that overdraws Adelaide Bank remains committed to ensuring you understand how your account or exceeds your credit limit. This fee is charged per certain bank fees apply and more importantly how you can take day, not per transaction. steps to avoid them. We appreciate it can at times be easy to lose To avoid the overdrawn approval fee, you should ensure that you track of your account balances or miss a payment. On occasions have sufficient funds in your account when the funds are withdrawn when this occurs, you may incur one of the following exception from your account by the payee via a direct debit or fees. Of course, the best way of avoiding these fees is to actively by cheque. manage your finances. The importance of regularly checking your To make sure you have sufficient funds available, you can: account balances cannot be understated. • check balances frequently via internet and phone banking In order for you to understand more about our exception fees so • use alternative payment methods such as transfers, BPay or you can adapt your banking habits as appropriate, we provide some bank cheques so that the funds are immediately withdrawn explanations as follows: from your account. Outward Cheque Dishonour Fee – charged where there are Arrears Administration Fee – is charged each time any part insufficient funds in your account to cover a cheque that you have of the required payment on your account is overdue by more than written. one month. Applicable for Visa credit and Visa debit accounts, To avoid the outward cheque dishonour fee, you should ensure Personal Loans, HomeBuyer Power and Investor Power accounts. you have sufficient funds in your account prior to writing a cheque To avoid the arrears administration fee, you should ensure that and that the funds will be in the account up to the period that the any regular repayment required on your account is made by cheque is presented by the other party. By way of example, if you the required due date and for the full amount of the repayment were to write a cheque to pay your AGL electricity bill for $200, required. You can check to see when and what this payment is by you need to ensure that $200 is left in the account until AGL checking your account statement which will disclose both. When presents the cheque for payment. Some payers delay presenting you receive your statement, make a note of the due date and the cheques for payment and you may inadvertently withdraw the amount of payment required. If you are paying from an external funds for the cheque before the cheque has been presented. source such as another bank via a transfer or by using BPAY, ensure To make sure you have sufficient funds available, you can: you allow for any processing period that may apply. If you are not • check balances frequently via internet and phone banking sure, check with the bank that you are making the payment from • use alternative payment methods such as transfers, BPAY or to find out how long the processing time may be. For Visa credit bank cheques so that funds are immediately withdrawn from card accounts, HomeBuyer Power and Investor Power accounts, your account. you are able to establishment automatic periodical payments for varying amounts (for example Visa transfers can be set up to pay Direct Debit Dishonour Fee – charged when there are the minimum payment due or the total amount outstanding on insufficient funds in your account to cover an inward direct debit. your statement on the payment due date). To avoid the direct debit dishonour fee, you should check the due date for any direct debit payments and ensure that you have sufficient funds in your account when the funds are withdrawn from your account by the payee through a direct debit. To make sure you have sufficient funds available, you can: • check balances frequently via internet and phone banking • use alternative payment methods such as transfers or BPay so that the funds are immediately withdrawn from your account.