HS Pannu

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					HS Pannu
Reliance Industries Limited (RIL)

HS Pannu is the president, security and vigilance for Reliance Industries Limited. Pannu
attended the Univeristy of Punjab in India. He competed for and joined India’s Central Civil
Services in 1975 and was allocated to the Central Industrial Security Force (CISF), which is
one of the Central Police organizations responsible for the security and protection of
industrial undertaking owned by the federal and state governments.

In 1992, Pannu was chosen to lead the Indian Police contingent to be a part of the United
Nations’ Civil Police for the UN Transit Authority in Cambodia (UNTAC) where he was
assigned to the police Provincial Commander of a Province and later elevated to police
commissioner of the capital city, Phnom Penh. After achieving great success, he returned
home in 1994.
Pannu migrated to the corporate world in 1996 and joined Reliance Group as vice
president, security and vigilance. In the 2000, he was made president, security and
vigilance. With the formation of Reliance Group Security Services (RGSS), he was
appointed as its first director and chief operating officer (COO). Today he is responsible
for providing security and protection to RIL, a “Fortune Global 500” Company, which is
the country’s largest industrial conglomeration. As head of security and vigilance, Pannu
leads a security force of 400 security executives and 9,000 other ranks. Pannu is an active
member of ASIS International and ASPA. He is the recipient of the “Best Security
Manager 2005” award.
As head of RGSS, Pannu has put made a lot of innovative efforts and modeled the RGSS
into a thoroughly professional security and loss prevention, set -up by dedicating
distinct teams for distinct tasks, and divided the organization into divisions. He has
brought many innovations to RIL, and with these innovations RIL has become one of
the most security techno-savvy organizations, coupled with the most responsive physical
security, which has resulted in almost zero losses due to security breaches.

Convergence of Physical and techno security:

Access Control: The multipurpose identification (ID) card, which was adopted across
all reliance sites pan-India, resulted in pay back of the entire investment within three
months. The employees’ ID cards are printed on the Smart Cards with an embedded 16
KB chip. In addition to being used as a photo ID card, this is used for time attendance
recording and all human resource (HR) related SAP functions. This is also used as a debit
cards for buying food and beverages from the food courts and as a key to access all sites
with appropriate authorization in the respective territories. The card can also be used
as an emergency tool in case an employee is in distress and requires emergency support.
In case it is reported lost it is immediately invalidated. With a view to check
impersonating and tail-gating, all access events are under video-surveillance and
archived. A regular audit is carried out to check for any abuse of the process, even by the
authorized personnel. The quantification of the worth and cost saving on saving on the
key management of thousands of sites across the country is many time more than the
investment on the entire Capital deployed.
Electronic surveillance and Intrusion detection: At one of the facilities, the entire
perimeter is covered by 21 long-range PTZF cameras, which are monitored around the
clock from a central control room. Any intrusion is responded by the mobile teams that
have security dogs. With this kind of proactive security measures, with the use of technology
and manual processes and procedures, the losses are almost zero. The payback period has
been eight months due to reduction of manpower. In addition, there has been a substantial
reduction in the insurance premium.

The Mission Accomplished: With the excellent support from the security organization, the
RIL has rechristened its security service department as a support service that encompasses
quite a few other support functions such as auxiliary fire fighting, construction safety,
traffic and transport management, and general helpline service for its employees and their
families during any kind of emergent situations. These additional functions, managed
by the security group under the overall dynamic leadership Pannu as the corporate head of
security, have contributed to the overall accelerated growth of RIL in terms of turnover,
profit and market capitalization. Reliance Industries today stands at the number 1
position in the country and has jumped many places up in the Global Fortune 500
companies the world over.

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