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					                                                     Placing Resolve Users in the
                                                                   Seat of Power

                                                                           7th Annual Resolve User Group Conference
                                                                                                 27, 28 and 29 October, 2008
                                                                                                               Canberra, ACT




This year marks our 7th Annual User Group Conference and we             ABOUT THE HOTEL
expect around 100 participants from our customer base to attend,
ranging from executive and senior management, to group managers
                                                                        Rydges Lakeside Canberra, a hotel of tradition and warmth, boasts
within each agency and organisation.
                                                                        a city centre location on the shores of Lake Burley Griffin. The
                                                                        Canberra accommodation’s CBD location, spectacular views and
The conference will be held at Rydges Lakeside, London Circuit,
                                                                        exemplary service ensure that guests are treated to a memorable
Canberra. Formal sessions will begin on Monday 27th October,
                                                                        stay in the Nation’s Capital.
and as usual, Resolve staff will be hosting a welcome “cocktails and
finger food” evening on Sunday 26th October for locals and those
delegates who arrive early.
                                                                        CANBERRA
We have reserved a block of rooms at Rydges, at the special
conference rate of $189 (room only) and we recommend you make           Major attractions in Canberra include Parliament House, Australian
your booking early. Phone the hotel on (02) 6247 6244 and mention       War Memorial, National Gallery of Australia, and National Museum
the Resolve conference, or go to www.rydges.com/cwp/resolve             of Australia. The National Convention Centre, Australian National
where a customised webpage is available for Resolve delegates to        University and CSIRO are also located nearby.
book accommodation.

The conference agenda has been outlined on the following page.
As always, we will be looking for customer presentations for Day
2, to share their new features and business process ideas with the
Resolve community. Following on from the success of the technical       ADDITIONAL INFORMATION
and business streams last year, we will be running these again, along
with in-depth technical workshops for those wishing to hear more
                                                                        Please contact Leonie Barthelson for any additional information:
about Resolve, and Resolve Training on Day 3.
                                                                        Phone:         (03) 8831 8900
                                                                        Fax:           (03) 8831 8999
Remember to mark the conference dates in your calendar, reserve
                                                                        Email:         leonie.barthelson@resolvesoftware.com.au
your accommodation and start checking out the cheap airfares.

We look forward to seeing you in Canberra.




7th Annual Resolve User Group Conference
27, 28 and 29 October, 2008 - Canberra, ACT
www.resolvesoftware.com.au
AGENDA

Day 1 - Monday 27 October, 2008

•    Open Annual User Conference
•    Keynote Speaker
•    Resolve Roadmap
•    Resolve over the Internet
•    Resolve Import/Export Tool
•    Reporting
•    Why Upgrade? - Resolve Benefits & SQL
                                                                               7th Annual Resolve User Group Conference
     Infrastructure Benefits                                                                        27, 28 and 29 October, 2008
•    Business Process Review
•    Customer Service Survey                                                                                      Canberra, ACT

Resolve Gala Dinner


Day 2 - Tuesday 28 October, 2008

Ombudsman’s Breakfast

Technical Stream:
• Resolve over the Internet - In Depth
• Resolve Import/Export Tool - In Depth
• SQL 2000 vs 2005
• Data Migration

Business Stream:
• Various customer presentations from the
     new customer group, showing their Resolve
     configuration and new features


Day 3 - Wednesday 29 October, 2008                                       Register now to reserve your seat of power!
Training:
• Advanced Reporting Training - Half Day
• Resolve Import/Export Tool Training - Half Day




RESOLVE ROADMAP
Resolve is a constantly evolving platform and as such, our customers stand to gain significant enhancements to the base functionality over time,
as well as influence the direction and priority of enhancements through active participation in the Resolve community.

The annual Resolve User Conference provides a key vehicle for the communication of user needs and priorities, along with the regional chapters
of the Resolve community that meet on a quarterly basis.

Our current plans include implementation of the following key application extensions in the immediate timeframe:

•    Full Resolve operation over the broader Internet allowing secure user access from anywhere on the globe.

•    Enhancements to the more highly used elements of the Resolve engine to improve responsiveness and shorten transaction time, providing
     enhanced database access.

•    Enhancements and extensions to the Resolve reporting subsystem to provide additional output vehicles as well as more base report
     templates for simpler creation of complex reports.

•    Full integration with Microsoft SQL Server 2008 including the utilisation of several 2008 features to enhance the Resolve application.

•    Continuing improvements to the graphic user interface with extensions related to appearance, performance and speed of creation and
     change.




7th Annual Resolve User Group Conference
27, 28 and 29 October, 2008 - Canberra, ACT
www.resolvesoftware.com.au

				
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