Dealing with Difficult People by P-KoganPage

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									Dealing with Difficult People
Creating Success

Author: Roy Lilley



Edition: Revised
Description

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy
Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people,
handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

								
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