No 2 Apr 2005 For professionals in shipping, transport and logistics Hub Agency Update 2 Editorial The Sustained Relationship… It is a paradox, albeit a heartwarming one, You will also read of the continuing expan- that as globalisation increases, so does our sion of our operations around the globe. need to build and sustain close business Whether it is logistics business in the relationships. It seems the more global we Philippines or Qatar or new bunker fuels become the more locally we connect. outlets in Sri Lanka, the snapshot image In GAC this is evident in the long- is of a Group sharply focused on what our standing relationship with Johnson & customers need and taking decisive steps Johnson which is extending from coun- to deliver to those needs. tries in the Middle East through to South The diversity of our enterprise is also East Asia. And in our Hub Agency busi- highlighted in our reports on the ornamen- ness we ﬁnd that relationships are grow- tal ﬁsh export business out of Malaysia ing in depth and endurance both with our and the boom in dry docking services in valued customers and with our partner Singapore. agents around the world. We hope you enjoy this edition of GAC The Hub concept in the ship agency World and trust our combination of news, business is an outcome of globalisation. insights and features is both useful and Starting in the mid-90s, it was the way the enjoyable. Feel free to drop me a line any ship agency business answered the chal- time regarding this publication. lenge of bringing cohesion to a distributed service offering - one agency, distributed in every port, indeed, wherever you go. Now, after almost a decade of bedding down and then sharpening up the work- ing relationships, the software platforms, the procedures and proformas, the Hub agency is beginning to explore the full extent of what it can offer customers. Lars Peter We bring readers an update on the Hub Heisselberg, agency business in GAC in this edition of Editor GAC World. email@example.com GAC World No.2, 2005 4 14 A New Vision “People need to feel for Global Hub that they are part of a Services good thing.” 19 Mumbai Karunakar Poojary’s Guide to his home town Rugby star Jason Leonard in an exclusive GAC World interview. Editorial information Editor: Lars Peter Heisselberg, Gulf Agency Company Ltd, Jebel Ali, Dubai, United Arab Emirates Production: Anna Rydén Produktion AB, Stockholm, Sweden Editorial: The Sustained Relationship… Page 2 Correspondence to: Amanda Millen, TBWA\Athens, 1 Flias Street, GR-151 22 MAROUSSI, Greece. Hub Agency Services – Tel +30-210-812 5400, A New Vision for Global Hub Services Pages 4 – 8 Fax +30-210-812 5480 E-mail firstname.lastname@example.org Wherever You Go: Gulf Manning Services, Nigeria Page 11 Information quoted in this publication has been obtained from several sources. Insight: Riding the Far East Dry Docking Wave Page 12 Whilst every care has been taken to ensure that details are correct, GAC cannot provide any guarantees thereof. GAC Fellow-player – Material in this publication may be English Rugby Strongman Lends His Strength to GAC Page 14 freely quoted, provided the source is Exclusive Interview with Jason Leonard Page 15 clearly identified. News Beat Page 17 Contacting GAC Want the contact details for a GAC ofﬁce GAC Wrap Pages 9 –11, 16 –18 & 20 or staff member? Go to the Directory section of: www.gacworld.com My Town: Karunakar Poojary’s Guide to Mumbai Page 19 4 Hub Agency Services GAC started in the Hub Agency business in the mid- 1990s in response to key shipping clients’ determination to reduce costs by reducing the number of agents they dealt with. Since then, the Hub concept has developed and now caters for all shipping clients, wherever they go. New products have been added to the Global Hub offering, giving Principals greater choice and ﬂexibility to create a service package that suits their speciﬁc needs. for Hub Agency Services 5 A New Vision Global Hub Services 6 Hub Agency Services Changing Role of the Agent The Hub Agency concept has Support tions in operating costs at port level, as in led to big changes in the kind Either directly through GAC ofﬁces or “back ofﬁce” operations. of work an agent is expected through their team of network agents, Initially GAC handled Hub contracts to do for a shipping Principal. GAC’s Hub Agency Centres draw together through operations offices in Athens, knowledge of local ports and the peculi- Dubai and Hong Kong. In 2002, with “The service expectations are far more arities of a country to support a custom- its appointment as worldwide agent for complex today than they were, say, twenty er’s Operations Department in their daily ChevronTexaco Shipping Ltd., new Hub or thirty years ago,” says Capt. Matthias decision-making process. Agency Centres were added and existing Imrecke, GAC’s General Manager of This was recently demonstrated when ones repositioned. Global Hub Services. “Of course, agents GAC supported the round-Africa and Today, GAC’s Hub Agency Centres are still expected to clear the vessel and Indian Ocean Island cruises of some small cover the world as follows: to deliver and handle its cargo documents. yacht-type cruise ships with a select They are still expected to collect people number of passengers. • Houston – the Americas from the airport or for a doctor’s appoint- “Our appointment to handle these • London – Europe, Mediterranean & ment, and to deliver mail or the latest cruises was largely based on the regional Black Sea and North Africa newspapers. As such, agents remain an and local know-how of our network • Dubai – West, South & East Africa, extended arm of the master, guiding him agents,” says Capt. Imrecke. “It was this the Middle East and the Indian through the jungle of local peculiarities. important factor that gave the Principals Subcontinent “However, in today’s world of instan- the conﬁdence that the cruises would go • Singapore – Asia and Oceania taneous communication and increas- well, despite the diversity of local condi- ing demand for information, agents are tions.” All financial transactions are handled increasingly involved in security matters through GAC’s Global Disbursement such as those required by the ISM and ISPS Streamlined Centre in Dubai. codes. Plus there are increasing levels of GAC emphasises streamlined processes Now in place for nine years, the funda- local port control.” and reduced points of contact, and reduc- mentals of the GAC Hub concept remain Hub Agency Services 7 Tailor-made IT Solutions GAC’s global Hub agency operation is only possible because it is built on a strong IT platform – it is called unchanged. However, it has evolved in savings, operational and functional ben- GACship. practice, bringing Hub agents closer to eﬁts of our Hub concept.” GACship is an application developed their customers and increasing their To meet the demands of all ship own- by GAC to support all operational and involvement in day-to-day operations. ers and operators, GAC has extended the administrative processes of the global Hub product range, allowing Principals to Hub service and connect the worldwide agency network to provide online infor- Winning over the reluctant select and combine services “off the shelf” mation related to port calls. Not all ship owners are prepared to to suit their needs. The system handles port call instruc- appoint a Hub agent as the fear of losing tions, nominations, proforma disburse- ments, statements of facts, ﬁnal dis- control of a vessel’s call still persists, says Secure funds management bursements, funds management and a Capt. Imrecke. For more than 30 years, GAC has offered multitude of operational and ﬁnancial “The shipping industry is conservative its clients a Centralised Accounting & management features. Customers can log on to get an up-to- and adjusts to change – even positive Billing Service (CABS), to simplify ﬁnan- date view on all ﬁnancial and operational change – reluctantly,” he says. “There is cial transactions related to port calls. aspects related to their port calls wher- also the issue of trust with regard to ﬁnan- Initially, CABS was limited to vessel calls ever they are in the world. GACship can also be integrated with Principals’ own cial transactions being handled by an inter- attended by GAC agents to eliminate the systems enabling customised ﬁnancial mediary such as the Hub agent rather than risk of defaulting agents. However, as GAC and operational data. a Principal’s own personnel. has built sound, long-term relationships “There is nothing wrong with a cau- with national and regional agencies around GACShipII A new version of GACship was released tious approach – it is understandable in the globe, it has extended the CABS con- in January this year, offering greater the current market – but it can also lead cept and now offers it on a global basis. functionality based on improved proc- to reduced focus on cost savings. This gives Principals the freedom to esses and input and feedback from cus- tomers, port agents and the entire Hub “Therefore, we consider it our mission to select the agent for the port call – whether organisation. In a bid to further enhance gain the trust of more reluctant potential it be a GAC network agent or their agent the usage of the system a 24/7 helpdesk customers. We want to successfully com- of choice. It also enables them to main- is available. bine the safeguards they require with the tain operational supervision, while also > 8 Hub Agency Services Safety and the Hub “Safety requires close cooperation and understanding between Principals, Safety tenets agents, and the various port and Safety tenets that are applied by our customers and which are maritime authorities,” says Matthias also applied throughout the GAC global network include the Imrecke, when asked how the Hubs following: ensure standards are met and kept by GAC and its partner agents. • operate within design and environmental limits • operate in a safe and controlled condition “We and our partners aim to hold up our end of the safety net and • ensure safety devices are in place and functioning ensure that our actions dovetail with those of our customers to • follow safe work practices and procedures and act to stop make thinking and doing safety as automatic as breathing.” unsafe conditions and actions Close cooperation with the oil industry inevitably involves GAC • meet or exceed the customer’s requirements and its partners in a continuous examination of safety procedures. • maintain integrity of dedicated systems “Because of the risks involved, the tanker business is a great • comply with all applicable rules and regulations teacher of safety disciplines. I particularly like ChevronTexaco • address abnormal conditions Shipping’s safety slogans ‘Do it safely or not at all’ and ‘There is • follow written procedures for high risk or unusual situations always time to do it right’. They put in a nutshell the kinds of disci- • involve the right people in decisions that plines needed to protect people and property.” affect procedures and equipment continued from page 7 giving funds security as the Principal is call and only applicable actual costs after Thanks to its diverse range of services, not required to make remittances to any departure. GAC can package global services accord- agent’s bank but to a reputable intermedi- ing to customers’ explicit needs. ary, the Hub agent. Stringent standards GAC’s Hub agent’s ﬁnance and account- Principals want to work closer with their Equal to the challenge ing centre acts as a intermediary between Hub agents, especially those that under- The Hub concept offers significant ben- the parties, handling the funds, conﬁrm- stand that the agent’s new role means eﬁts to customers throughout the shipping ing that the port agent fulﬁlls its duties, adopting a fresh mindset and “thinking industry, whether they be oil-majors, bulk or ensuring that the PFDA and FDA are like a ship owner”. Therefore, it is vital that cruise operators, charterers, traders or even received in time and making sure that all Hub agents and their agency partners set navies. Capt. Imrecke says it represents an balances are duly settled. and meet stringent standards. outsourcing opportunity for cost-conscious At GAC, this means working through a Principals seeking to focus their energy on Independent intermediary proprietary agency network where possible; revenue-earning tasks rather than on ticking For Principals that prefer to retain funds using a strong network of high class network off line items on a disbursement account. management control, but would like to use agents where GAC is not represented; apply- Setting up a Hub agency system requi- the regional and local knowledge of the ing an open-minded corporate culture and res a huge ﬁnancial investment and only a Hub agent, GAC can act as an independent demonstrating its willingness to invest in handful of global players are equal to the intermediary between the Principal and his qualiﬁed support staff and IT solutions. challenge. agent of choice, by simply checking the PFD GAC has the added advantage of being “GAC is, and will remain, a leader in the and FDA received from the agent. able to draw on the resources of other GAC provision and development of innovative By checking documents and challenging Group companies to offer a wide range of global Hub services,” says Capt. Imrecke. port expenses on behalf of the Principal, additional integrated shipping, logistics and “Throughout its history the GAC Group has GAC draws on its knowledge of tariff marine services such as warehousing and evolved to meet the changing demands of structures and port operations at indi- distribution, global spares parts logistics, the markets we serve – and that will con- vidual ports, ensuring that the Principal forwarding, bunker supplies, Ship-to-Ship tinue to be the deciding factor in the future pays only the minimum prior to the port transfers and Ship Supply Services. development of our global Hub services.” GAC Wrap 9 GAC Acquires RUR GAC has announced the friendly acquisition of Rice Unruh Reynolds Co. (RUR), the prominent US East and Gulf Coast shipping agency. Shared values major ports on the US East and Gulf coasts, and Gulf coasts gives us complete coverage at RUR Chairman and CEO, John Reynolds, says will beneﬁt from the tighter connection to all US ports and terminals.” negotiations over the past six months had been GAC’s global network of operations. The two companies will continue to driven by a recognition that the two companies operate separately for the forseeable future, shared common service values and a strong Mutual interests whilst efﬁciencies will be gained by consoli- commitment to developing long-term personal “The acquisition underlines GAC’s “Vision X- dating marketing, accounting, and insurance relationships among customers and staff. Global Reach” strategy and demonstrates that operations, sharing IT platforms and coop- “It’s a common sense move to bring GAC global expansion can be achieved through erating with hub agency management. John ﬁrmly into the RUR operation here in the US,” pursuing mutual business interests and does Reynolds will remain with the company for he says.“We have been a partners for the past not require aggressive takeover bids or under- at least three years and RUR President Bob three years and in that time it has become mining tactics,” he adds. Bandos for at least 10 years, both in their abundantly clear that closer ties can only “GAC is proud to be associated with RUR current posts. add strength to RUR’s operations and deliver and its staff and we expect that both GAC Mr. Säfverström says these long-term added beneﬁts to our customers.” customers and RUR customers will beneﬁt arrangements send a clear message of stabil- GAC President, Lars Säfverström, says from the acquisition. GAC’s coverage of the ity and long-term commitment to high serv- RUR’s 14 ofﬁces and 50 staff, operating at US West coast and RUR’s strength on the East ice standards. GAC Agency Partners Share Insights It was a ﬁrst not only for GAC but probably for the entire global ship- ping industry. At GAC’s Shipping Marketing Forum in Houston in January, GAC sat down with its Global Network Agency partners from around the world to strengthen alliances and plot a course for closer cooperation in the future. The importance of this meeting was evident “We have put a lot of time and energy into by the presence of GAC’s Executive Chairman, locating and securing strong agencies around Björn Engblom, GAC President, Lars Säfver- the globe to ensure we can serve our Principals ström, and Shipping Vice President, Lars wherever they go,” says Lars Peter. Peter Heisselberg. They joined with GAC’s “Being able to offer a truly global service to Marketing Team to host the occasion. Principals is fundamental to success now and Their partners came from the Ultramar in the foreseeable future. It’s one thing to talk Group, Wilson Sons, and Vensport from about being a global team but we are actually South America, Wilford & McKay from Central giving real substance to that claim.” America, Rice Unruh Reynolds from the US, Kudrat Maritime from Malaysia, Adsteam from Diverse Group Australia and Oceania and Unipros from Korea. Alberto Gil, from Venezuela’s Vensport agency, Seaforth agency, which covers Kenya and says it is a ﬁrst in the industry to have such a Alexei Oduber of GAC-Wilford & McKay, Panama, Tanzania, was unable to make the meeting. diverse group of agents sitting down together was one of many Global Network Agency repre- sentatives to address the forum. to share ideas and practices. Strong Commitment “We are normally just concentrating on Lars Peter Heisselberg says the meeting our own patch but through the GAC Global GAC has been developing a “one world proved there is strong commitment among Network Alliance we get to learn new ways – one agent” approach since the mid 1990s GAC network agents to embrace a global from each other and also to see how we can but began creating Network Alliances in vision of service delivery to the shipping contribute to the success of the larger group,” 2002 as part of its VisionX-Global Reach strategy. industry. he says. 10 GAC Wrap GTS Rises to West African Demand Increasing demand for lightering Since September 2004, Capt. Lionel Cooper Serving FSOs off the West operations in West African waters has been coordinating GTS operations off the African coast has led GAC’s specialised ship-to-ship coasts of Nigeria and neighbouring countries. In Nigeria, GTS focuses on STS and sur- (STS) transfer company, Gulf Transfer STS transfers are usually performed when a vey, superintendency, mooring and loading Services (GTS), to place a permanent vessel cannot enter the port to load/discharge operations at the many Floating, Storage and representative in Lagos. its cargo, due to draft restrictions. Ofﬂoading units (FSOs) positioned in the off- This means that a cargo transfer has to be shore oilﬁelds. made at sea between two vessels at anchor. The company also offers a range of addi- These delicate operations demand expert sea- tional services, including: manship and careful attention to all safety considerations by Mooring Masters. • Superintendency and Marine related All GTS operations comply with guidelines work for FSOs produced by the Oil Companies International • Setting up of New Terminal Operations Marine Forum (a voluntary organisation of and procedures and supplying operation oil companies with shipment/terminalling manuals and terminal guidelines Gulf Transfer Services' STS base in Lagos. interests) and the International Chamber of • Recruitment and training of new Shipping, which is made up of national ship- Mooring Masters of all nationalities owner associations representing more than • Marine Inspections, Condition Surveys, half of the world’s merchant tonnage. Vetting and P&I Investigative Inspections GTS is an accredited ISO 9001-2000 com- • Superintendency and Management of all pany for the provision of Ship-to-Ship trans- types of Marine Related Projects fer services. GTS also has STS bases in Fujairah, UAE – covering the entire Middle East Gulf – as well as Suez in Egypt, Malta and Van Phong Bay in Vietnam. GTS provides its own STS equipment, including Yokohama fenders and cargo transfer hoses. For more information about the company and its activities go to www.gacworld.com/sts Bunker Service Opens in Sri Lanka GAC Bunker Fuels (GACBF) is now serving ships calling at Colombo and Galle in Sri Lanka. The new bunker ofﬁce provides dedicated sees an increasing number of ships calling at bunker supplies to ships calling at Colombo Sri Lankan ports in 2005,” he adds. Lars Peter Heisselberg, GAC Group Vice Presi- and Galle, and to those plying the busy east- “Last year, GAC handled some 650 vessels dent, Shipping Services, says the opening of west shipping lanes off the island’s southern for ship supplies and crew changes alone, so the Sri Lanka bunker ofﬁce in Colombo was tip. it makes sense to offer bunkers too. Deliveries a natural expansion for the Group, as GAC is Sri Lanka is the sixth GACBF ofﬁce in a net- will be co-coordinated locally, ensuring quality one of the country’s foremost shipping agents, work of ofﬁces – in the U.K., U.A.E, Singapore, of fuel and on-time delivery.” logistics providers and offshore marine serv- South Africa and Egypt – which co-ordinates ices contractors. global bunker requirements. Contact details for GAC Bunker Fuels in Sri Lanka are as follows: Expected growth Reconstruction GAC Bunker Fuels (Sri Lanka) “Current economic forecasts show that Sri Paul Horan, General Manager of GAC Bunker 284 Vauxhall Street, Colombo 2, Sri Lanka Lanka expects GDP growth of around 4% this Fuels, says, “The addition of the Sri Lanka Tel +94-11-479 7900, Fax: +94-11-479 7910 year. This means more cargo handled, which bunker ofﬁce will facilitate even more com- Email: email@example.com will have a positive effect on the number of petitive pricing for our Principals. Web: www.gacworld.com/srilanka vessels calling at the country’s ports,” says “With more reconstruction activities coming GAC Bunker Fuels is BVQI ISO 9002 accredited. Lars Peter. on-stream following the recent tsunami, GAC Wherever You Go 11 Gulf Manning Services, Nigeria – Providing Qualiﬁed Nigerian Crew The Gulf Manning Services, Nigeria, team are (left to right): Julius Odhegba, Ingemar Porathe, Shade Olowu, Capt. Björn Svanholm, Uche Egbon and Bisi Bello. Gulf Manning Services (GMS), started life in 1999 as GAC Nigeria’s Manning Comprehensive package transports crew to and from their desti- Department and later was registered The company’s comprehensive crew man- nations, along with essential supplies for as a separate company – one of eight agement package includes: vessels and offshore installations. manning/crewing agents registered • Initial interview and selection Onshore, the company also runs a guest in the country by the Joint Maritime • Pre-employment medical examination house to cater for seafarers waiting to sign Industrial Council. • Standard insurance policy on as well as those who have completed • Visa applications and travel arrange- their period of service. Today, GMS is a key element in the expan- ments for seafarers sion of GAC’s business in Nigeria, provid- • Monitoring of crew appraisal reports Qualiﬁed ing vital support for the country’s growing • Crew training maritime and offshore sectors. • Payment of crew allotments, salaries GMS provides qualiﬁed Nigerian crew in Thanks to its contacts with national accordance with the requirements of the and wages following organisations: training bodies, GMS is able to connect Its seafarers hold all the necessary certiﬁ- • IMO (International Maritime prospective employers with recognised pro- cates and qualiﬁcations to comply with Organisation) fessionals trained as ofﬁcers, mooring mas- STCW95, IMO and other requirements. • ILO (International Labour Organisation) ters and crew for a broad range of vessels as • STCW (Convention on Standards of well as terminals and Floating Storage and Manning support Training, Certiﬁcation and Ofﬂoading (FSO) and Floating Production Additional manning support is provided Watchkeeping of Seafarers) • and ISO quality standards. Storage and Ofﬂoading (FPSO) units. with the crew boat “GAC Tiger” which London Teams Pass Swedish Navy Test The GAC London Hub and Bunker Fuels port destination, everything was “ship-shape” the Italian and French navies, was a chance to teams have been praised by the Royal – thanks to GAC. test the ships, the crews and their materials in Swedish Navy for their handling of two According to the Swedish Navy’s Lt. Anders a new environment. Corvettes on their recent round trip Lütz the professionalism of the London team The success of the tour bodes well for fur- from Sweden to the Mediterranean. coordinating the trip guaranteed satisfaction. ther cooperation between Sweden’s navy “We are very pleased with GAC’s agency and GAC. Running on a tight schedule, the Swedish attendance and bunker fuels supply through- Navy Corvettes “HMS Malmö” and “HMS out the whole trip,” he says. Sundsvall” made two canal passages and 19 HMS Malmö & HMS Sundsvall port calls each in just over a month, as part of in the Med the Treva Expedition. The two Royal Swedish Navy Corvettes were built for service in the Baltic Sea and off the Ship-shape Swedish West Coast. Despite weather delays, frequent changes in However, their recent trip to the Mediter- bunker requirements and sudden changes of ranean to participate in joint exercises with 12 Asian Shipyards Insight Riding the Far East Dry Docking Wave Photo: Sembawang Shipyard China Middle East Who Does Mostly new-building of large vessels such as VLCCs, Capesize and container carriers. Repairs and conversions but relatively little new-building. Little repair work. What? Korea New-building of large vessels (as above) but Europe Newbuilding of speciality vessels: small/ medium container vessels, chemical tank- increasingly turning towards speciality work ers to high speciﬁcation, cruise ships, survey – Shipyards Around such as gas tankers. vessels, offshore vessels. Interest is turning back to yards in locations such as Turkey and the World Japan New-buildings as well as speciality work. Croatia, due to increasing costs and a lack of space in Asia. Some conversions but few repairs. USA Singapore Very little dry-docking is done in the States, Mostly repairs and conversions – little new- apart from Navy and Coast Guard vessels, building of large tonnage. as production costs are almost three times higher than the rest of the world. Asian Shipyards 13 The Far East is experiencing a surge in demand for dry dock- ing work with many yards in the region working at full capac- ity. GAC Singapore’s Managing Director, Peter Bengtsson, takes a look at this trend and an agent’s role in the business. The fact that during 2004, GAC Singapore GAC Singapore’s role in the dry docking kers can also be arranged for departing witnessed a 50% rise in dry dock calls han- business has grown in parallel with the ships through GAC Bunker Fuels. dled and a record of 10 calls in November demand for the city-state’s facilities, lev- The GAC combination of shipping and alone, is a clear indication of the current eraging our reputation for successfully logistics capabilities is unique. While our demand for dry docking in the Far East. managing complex jobs on time and on shipping contacts and expertise bring the Cost is the driving factor, as yards in budget. jobs to us, we also provide logistics serv- the region are signiﬁcantly cheaper for non- The company coordinates many aspects ices that ensure that necessary spares specialised tonnage – large tankers, bulkers of dry docking calls, including obtaining arrive at the yards safe and sound – and and container vessels – than, say, European the initial cost estimates for bringing a ves- on time. Alternatively, we have the facili- yards. There is, however, still a market in sel into the yard, technical aspects such as ties to hold them in storage until they are Europe for demanding projects like cruise ensuring the ships are “gas free”, and mak- required. vessels, chemical or gas tankers and certain ing the necessary arrangements for pilot- types of expensive special craft. age and any tugs that are required. We Trend to continue also take care of crew transportation and With the order books full, the increase Quality & technical demands Customs issues when additional crew are in demand for dry docking in Singapore Here in Singapore, local yards have the brought in and we repatriate them once – and the Far East in general – looks set to advantage of being fully equipped to meet they have signed off. continue. Indeed, the shortage of dry dock the high quality and technical demands space in the region could even lead to now- of rebuilding, conversions and repair jobs. Bunkers and Spares dormant repair docks in other parts of the This leaves China concentrating on less The GAC Group’s service breadth offers an world re-opening. technical projects such as VLCCs, while additional advantage. Spare parts can be With GAC’s global reach we can play a Japanese and Korean yards focus mainly ordered and delivered using GAC Marine key role in ensuring our dry docking cus- on new buildings of large and speciality Logistics (GML) – the Group’s specialised tomers get the best possible service whether vessels. ship spares’ logistics company – and bun- in the Far East or ‘wherever you go’. 14 GAC Fellow-player English Rugby Strongman Lends His Strength to GAC Jason Leonard, the world’s most capped international rugby player, delighted local fans recently at the Dubai Rugby Sevens 2004, as a guest of GAC Logistics. One of the rugby world’s most recognised A Special Touch personalities, Jason helped England win “Jason’s visit added a special touch to what the World Rugby Cup in Sydney in 2003. is already one of the UAE’s biggest sport- He is now heavily involved with sports pro- ing events,” says Bill Hill, Group Vice grammes in the UK to encourage children President, GAC Logistics. About Jason Leonard to get active and stay ﬁt. “We also hope to bring Jason closer to During his trip to Dubai, the rugby leg- our customers and business associates at At the age of 35, the prop forward broke end hosted a special coaching session for the other Rugby Sevens locations in the legendary French centre Philippe Sella’s record of 111 caps after featuring against young enthusiasts at the Jumeirah English New Year.” France as a replacement during the 2003 Speaking School. On the rugby ﬁeld where bulk combines World Cup semi-final – a remarkable And GAC’s clients at the company’s with speed, tenacity and strategic thinking achievement, considering the front row is the most brutal of places to operate. Rugby Sevens’ hospitality tent literally for success, Jason Leonard was a stand-out Leonard announced his exit from the got to rub shoulders with him. Copies of success – indeed a legend in the game. international arena at the end of 2004 Jason’s autobiography “Full Time” and auto- In an exclusive interview with GAC Rugby Sevens Six Nations championship, graphed memorabilia were distributed at World, he explains that business is akin to following a glittering career which has seen him make 114 appearance for England and the GAC tent during the event. a team sport like rugby. The ingredients become the world’s most capped player. for success include loyalty, team spirit, Jason was born on August 14, 1968, in unity, and a common goal. Business peo- Barking. He made his Test debut in 1990 against Argentina, played in two World ple, like rugby players, need challenge, Cups, three British Lions tours and 54 Six drive, and motivation to take them to the Nations matches. highest level. He has written three books on his rugby life and his rise to international greatness and is currently involved in developing sport programmes for youth and commentating on international rugby events. GAC Wrap 15 Exc l GAC usive inte Wo rvie rld w Jaso with Leo n Jason in a scrum of fans from Jumeirah English Speaking School in Dubai. nar d GAC World: Every rugby fan knows Jason But, obviously, the ﬁrst time you play for your comes a point when Leonard and your world record of 114 country it is very, very special and the ﬁrst you just have to say Test caps, over a span of 20 years. What time was extra memorable because it was enough is enough, really. The about telling us what really inspired you a match between England and Argentina. game is physical and does take a toll on the to become a rugby player? The environment was hostile as we were the body and I want to be able to walk and lead a ﬁrst British team to enter Argentina after the normal, active life. If I kept playing, this goal Jason Leonard: It all started at school when Falklands War! They really wanted to beat us might not be possible! I was 10, and strangely enough at a school – on the rugby pitch, that is. But it’s a great No matter what, rugby is still a big part known for soccer, not rugby. Rugby is a game place to play rugby and it was a great learning of me. I’ve been going back to my roots, for lads of all shapes and sizes. All the tall kids curve for me and still, to this day, is one of my going back to construction, which I was at school went in the second row, all the fast favourite places to tour. doing before rugby and going professional in kids on the wing, and all the short, wide, stout The most deﬁning moment in my career, England. I have been traveling, working with kids – like me – in the front row. I’ve stayed the icing on my rugby cake so to speak, was many companies – GAC included – in events at the front ever since as I only got wider, not winning the World Cup in 2003 in Australia. revolving around rugby. I’ve also been doing any taller! I was the only player still around from the lots of coaching, like the session I just had with Funnily enough, when I started play- 1991 team where England lost to Australia the kids here in Dubai. ing rugby it wasn’t because of the sport in the ﬁnal. Who would have imagined that itself. Rugby was a great excuse to get out 12 years down the road, there I was playing Can you relate excelling in the inter- of classes. And of course, the girls! Girls at against Australia, in Australia and defeating national rugby world to succeeding in school didn’t come for soccer matches, but Australia! I couldn’t have asked for anything today’s corporate business world? they always turned up in big groups to cheer better than that. the rugby players! Business is like rugby or any other team sport. You’ve had such a victorious history. Then There is a constant need for team spirit, you Girls aside, which are the most deﬁning earlier this year, you announced your need to challenge people, and motivate them moments in your career? plans to end your international career at to achieve those attributes. Lessons can be the end of the Six Nations championship. learnt from both. Like anything else, people Playing for England feels like an addiction. All Do you see leaving as the beginning to need to feel that they are part of a good thing, other sports guys I meet say representing your something even more exciting? whether it’s a team, a company or family. I feel country is the best thing you can achieve. So that GAC is a company that welcomes people once you play for England, you want to do it After 14 years of playing for England at top to work for them and provides that sense of again and again. level and 16 years at Premiership level, there community. This is very important. 16 GAC Wrap J&J Appoints GAC in the Philippines GAC to acquire warehouse assets and hire additional staff International healthcare products Solid relationship Integrated manufacturer Johnson & Johnson “We were chosen for our creativity, transpar- Arturo Tano, Operations Director J&J Phils Inc, (Philippines), Inc. has appointed GAC ency and value-added approach to J&J’s busi- says, “By outsourcing our logistics function Logistics to manage distribution centre ness in the Philippines,” says GAC Logistics to GAC, not only are we able to concentrate activities in the country. (Philippines) General Manager Kaare Thuesen. on our core responsibility – to develop quality The agreement includes GAC’s “GAC’s solid and long-standing relation- products for customers – we believe the part- purchase of J&J’s existing warehouse ship with J&J in other countries also helped nership will result in an improved customer assets, including forklift and ofﬁ ce to demonstrate our commitment to the J&J service level and operational efﬁciency.” equipment, and the hiring of 50 new business.” The initial stages of the partnership will see staff in addition to the current 190 to GAC currently has long term contracts with GAC tasked with improving inventory accuracy assist in handling a yearly throughput of J&J in the Middle East and Indonesia. and reducing lead times to ensure that J&J’s 12 – 15 million cases. “We are conﬁdent that we can enhance leading brands such as Modess, Neutrogena, The appointment was the result of J&J’s supply chain in the Philippines by apply- and Clean & Clear are always within the reach a competitive bidding process between ing our proven methods in warehouse man- of consumers in the Philippines. GAC and 5 other leading logistics service agement to add value to J&J’s overall busi- providers. ness,” adds Kaare. Topping the League Local Knowledge, GAC Logistics’ English Football Debut Global Links Crystal Palace’s Andy Johnson celebrates his goal in front of the home fans The value of dialogue between GAC and the GAC Logistics advertisement at the Crystal Palace v Fulham game. staff around the world proved its worth for a leading fertilizer company recently. Qatar Fertilizer Company (QAFCO), one of the world’s largest producers of urea, was looking for a way to transport a 55 ton synthesis gas interchanger from Mumbai to Doha for a plan- ned factory shut-down in March this year. Three leading logistics providers were asked to quote for the job but GAC India beat the competition, thanks to the wealth of local knowledge about Middle East break bulk GAC Logistics is scoring big in the week, such advertising offers the chance to shipping schedules at their disposal through proﬁle stakes thanks to its new pitch- reach one of the highest numbers of view- the GAC global network. side advertisments at English Premier ers today. Colleagues in the Middle East knew there League football matches. were no scheduled break bulk vessels oper- Capturing attention ating between Mumbai and Doha, so they This season, for the ﬁrst time, fans watching “This is all about building brand recognition proposed re-routing the shipment via Dubai games at the Middlesborough and Crystal and capturing the attention of our target to ensure the shortest possible transit time at Palace home grounds have seen the GAC audience while they are relaxing and watch- the most competitive price. Logistics name and logo prominently dis- ing their favourite sport on TV,” says Bill. The project was coordinated by David played. Over the past few months, customers and D’Souza, formerly of GAC Qatar, who joined It is the latest development in the compa- business associates have expressed surprise the GAC Mumbai logistics team in January ny’s branding programme as a global logistics and interest from catching a glimpse of the this year. and shipping services provider, says Bill Hill, GAC brand at the English Premier League. He says “This was my ﬁrst job as a mem- Group Vice President, Logistics. Following the success of its pitch-side ber of the GAC Mumbai team, and I look With more than 500 million people across debut, GAC Logistics is now eyeing more forward to using my old GAC contacts to Africa, the Middle East and Asia tuning into clubs and exploring other forms of creative further develop the logistics business here live broadcasts of Premier League games every advertising in the sports arena. in India.” GAC Wrap 17 GAC News Beat New Look: Logistics For www.mygac.com, GAC’s free sub- scriber-based, customisable website. The new design offers users greater function- Sponsors ality and enhanced navigation, making it easier to access information and build a tai- lor-made home page. MyGAC features the daily Hot Port News bulletin and a selection Rising of maritime news, as well as detailed infor- mation about the GAC global network. To join the MyGAC community, simply go to www.mygac.com and sign on! Golf Star Appointed Part I : Andhika GAC has been appointed co-correspondent for the Japan P & I Club in Jakarta, with effect from February 2005. This is the ﬁrst P&I correspondent appointment for the GAC GAC Logistics has signed up two-year Group in Indonesia and South East Asia. sponsorship deal with Richard Sterne, a promising professional golfer who is Appointed Part II : making his mark on the European Tour. GAC Qatar to handle logistics for the 5th Doha International Oil and Gas Exhibition. The exhibition is run by Qatar Expo and Qatar Petroleum under the patronage of His Highness Since clinching the Madrid Open title in the Emir Sheikh Hamad bin Khalifa al-Thani. October 2004, Sterne has also won the Nashua Masters Tournament, South Africa, Spotlighted: and the Sunshine Tour. GAC Dubai’s role as co-sponsor of the inaugural Dubai International Maritime Awards in December last year. A gala event attracting more than 200 shipping professionals and another Brand Ambassador indication of Dubai’s place as a key centre of global shipping. The 23-year old South African will wear the GAC cap and T-shirt at all the European Tour Turning 30 : events. His caddy will also sport a GAC cap. As GAC’s brand ambassador, Sterne will GAC Hong Kong had good rea- attend and support GAC Golf days and tour- son to celebrate its 30th anniver- naments around the world, starting with the sary. Last year was a record-break- Dubai Desert Classic on March 2. ing one which saw a big increase in air exports to the USA and Europe, a record number of port calls in both Hong Kong and mainland China, averaging almost 100 calls a month, and a rise in sales. Opened: GAC Thailand’s newest branch ofﬁce, at Laem Chabang, the country’s biggest container port. The GAC Laem Chabang team provides both shipping and logistics services, serv- ing mainly automotive and electronics customers based on the Eastern side of the Malay Peninsula. The contact details for the new ofﬁce are: GAC Thailand Laem Chabang ofﬁce 53/66 Moo 10, Tungsukhla, Sriracha, Chonburi 20230, Thailand. Tel & Fax: +66-38-495 080 E-mail:firstname.lastname@example.org (All communications should be sent via the GAC Thailand head ofﬁce in Bangkok.) Relocated: GAC Cargo Systems, Shanghai to new ofﬁces at: GAC Cargo Systems (Singapore) Pte Ltd. Shanghai Representative Ofﬁce Unit 1109A-1110, Pidemco Tower, 318 Fuzhou Road, Shanghai, 200001, People’s Republic of China Tel: +8621 6391 2777 Fax: + 8621 6391 2208 18 GAC Wrap Moves and Appointments Dubai Singapore Globally Wendy Patricia Weiss has been appointed IT Capt. Peter Bengtsson, Damien O’Donoghue has been appointed Project Manager, Global formerly GAC Singapore’s to lead the Group’s Customer Relationship Hub Services, based in Business Manager Ship- Management (CRM) programme. Dubai. Patricia brings to ping Services, has been The programme, which started in February, her new role the experi- appointed as the compa- is using a range of online ence of an international ny’s Managing Director. and workshop training career, including work This will enable former sessions to bring about a for a global logistics com- Managing Director, Christer Sjodoff, to devote broad cultural change in pany in Germany, and studies in the UK. She himself to his duties as Regional Director of customer relationships in will assist the global Hub team to identify new the Asia-Paciﬁc-Indian Subcontinent region. GAC’s 200 ofﬁces world- IT-related needs, design and ensure timely wide. completion of projects. Gene Lee has joined the GAC Singapore Hub An Australian, Damien holds an MBA from Agency Centre team as Australia’s International Graduate School of Indonesia Assistant Manager. With Management and post-graduate qualifi- Dag Bore, formerly more than ten years of cations in Supply Chain Management and General Manager Logist- experience in the com- Education. ics of GAC Dubai, has pany’s shipping depart- been appointed General ment – most recently as In Marketing Manager of PT GAC Samu- Supervisor at the Pulau Alan Mehew has moved from Thailand to dera Logistics in Jakarta, Bukom ofﬁce – Gene has been closely involved Singapore in his new role Indonesia. with operations, combined with leadership as Regional Marketing and commercial responsibilities. Manager, responsible Malaysia for a wide geographical Dag replaces Philip Kong has been area covering Australia, Gurumurthi Shankar, appointed Sales Manager, Brunei, Cambodia, Indo - who has moved to Kuala Logistics Ser vices for nesia, DPR of Korea, Laos, Lumpur, Malaysia, to GAC Cargo Systems (S) Malaysia, Myanmar, New Zealand, Philippines, take over as Regional Pte Ltd. Philip joined North East Russia, Singapore, Thailand and Development Manager, GAC Singapore in 2002 Vietnam. 3PL Services. as Business Development Manager, and has more than a decade of Dale Hart, formerly Operations Manager at experience in the logistics industry. GAC Cape Town, has been appointed GAC’s Marketing Manager for the Middle East and Indian Subcontinent, based in Dubai, UAE. He takes over from Ken Dinnadge who was Marketing Manager for the same region for the previous 3 years, in parallel with his duties as Business Manager, Dry Cargo for GAC Dubai. Ken will now devote himself exclusively to his duties in the Dry Cargo sector. Tell Us What You Want GAC World exists to provide useful information for all our customers. If there are topics or issues you’d like to see covered, drop us an e-mail at: email@example.com – Did you click on a “Buy Yak Herd” on the web? We’ll be happy to oblige. My Town 19 City of Dreams Karunakar Poojary’s Guide to Mumbai which also offers breathtaking views of the entire city. Other landmarks include the Gateway of India, the General Post Ofﬁce, the Town Hall Karunakar Poojary, (now the Asiatic Library) and the Prince of GAC Mumbai’s Wales Museum. Commercial Manager Doing business in Bombay The Jehangir Art Gallery and The National – Shipping Services, has lived in the bustling Floods, riots, strikes – nothing has succeeded Gallery of Modern Art exhibit the works of city of Mumbai for a in breaking the backbone of Bombay’s work- established and aspiring artists alike. quarter of a century. force which is determined to make it to work, Here, he offers his tips for visitors to this no matter what. A strong sense of profes- Mixing business with pleasure colourful Indian west sionalism prevails and people know they If you’re planning a business lunch, you’re coast port city formerly must deliver the goods if they want to stay in going to have to make some tough decisions. known as Bombay. business. The competition is just too ﬁerce to Indian or Continental? Chinese or Thai? allow for anything less. Mexican or Malvani? Teeming metropolis The commercial area, between Nariman Mumbai is a teeming metropolis of 16 million Getting around Point to Flora Fountain, offers a wide range – and that’s a conservative estimate! People Overwhelming is probably the best way to of fare to suit every pocket and every palate. from all over the country pour into the city. It describe the trafﬁc in Bombay – you have is to India what New York is to the USA – its been warned! After hours cultural capital, ﬁnancial hub, home of mov- Many commuters use the railways but it After a hard day’s work and before a night out ers and shakers! is deﬁnitely not something recommended for on town, you could sample some of the city’s It is also a bit like Los Angeles, as it is the the faint of heart. Buses are a little easier to famous street food. home of the Indian ﬁlm industry – Bollywood board, but the crowds can be just as intimi- Bombay has its very own signature dishes. – the world’s most profilic movie centre, dating. Bhel Puri, a mixture of puffed rice, potatoes and which has a huge inﬂuence on audiences The best choice is probably to take a taxi. A onions tossed in a piquant hot ‘n’ sweet chut- worldwide. nifty “black-n-yellow” driven by a chatty cab- ney and Pav Bhaji - vegetables mashed in spices bie can be one of the best guides to the city. with loads of butter, served piping hot with Character There are also air-conditioned “Cool Cabs”, warm bread – are just two popular local speci- A city of contrasts, Bombay boasts some mag- for those who are prepared to pay a little extra alities. If you feel nervous about eating off the niﬁcent buildings like the Victoria Terminus to shut out the heat and dust. Most business- street stalls, sanitised versions of these dishes Station, the Rajabai Tower, the Town Hall and men prefer to hire private cabs. are available at most hotel coffee shops. Asiatic Library, but it also has the dubious dis- There is also a plethora of restaurants wait- tinction of being home to Asia’s largest shanty What to see ing to introduce you to South Indian speciali- town, Dharavi. If you want to hit the tourist trail, Bombay has ties like the ‘idli’, ‘dosa’ and ‘uttapa’. The common thread that links all things a lot to offer. At the top of the “must” list is Bars are very much a part of Bombay’s “Bombay” is energy, tremendous energy, a trip to Marine Drive to see “The Queen’s nightlife. When there’s a live band in the a non-stop buzz, that keeps the city hum- Necklace”, a sweeping promenade that glit- house to rev things up, the combination can ming. It can sweep up the most casual pas- ters with the light from hundreds of street be even more heady! Head for The Library Bar ser-by and ﬂing him into a vortex of frenetic lamps as it follows the natural curve of the at the Hotel President, Starters & More or Not activity. coast. The best place to see it is Malabar Hill Just Jazz by the Bay, both at Churchgate. “Service expectations are far more complex today.” Read more of what Capt. Matthias Imrecke has to say about the changing role of shipping agents on page 6. GAC Wrap Fishy Business in Malaysia GAC is up to ﬁshy business in Kuala Lumpur – and is proud of it! for Europe, and a large number of goldﬁsh being imported from China for Lunar New Year celebrations. About 80% of the ﬁsh go to European markets, but GAC also sends its scaly cargo to South America, Africa, Canada, the USA and Australia. Every week, the company moves between 500 kg and one ton of ﬁsh to Singapore alone! Specialised It is a delicate and demanding business. Not only does GAC take care of the highly spe- Malaysia is the world’s No.1 producer of orna- cialised demands involved in transporting live mental ﬁsh for export. Close to 390 million ﬁsh, it also handles the necessary quarantine ﬁsh of 200 different species are bred in the documentation, airline requirements, coordi- country every year for export, earning the nation with local authorities and all Customs nation 81 million ringgit (more than USD 20 formalities. million) in foreign exchange. It is big business, especially for premium For certain species, such as Arowanas or corals, breeding for commercial purposes GAC World species such as the prized Arowana, which costs on average USD 1,000-4,000 - but prime specimens can fetch as much as USD must be registered with the Convention on International Trade in Endangered Species. Here again, GAC guides clients and import- Online 180,000. ers through the approval process. Top ﬁsh forwarder The Fengshui factor GAC Malaysia has established itself as the top Vela says business growth stems from the international forwarder of live ﬁsh in the Far increasing popularity of rearing tropical and East. It secured a niche position in the business ornamental ﬁsh as a hobby. And the global more than three years ago when it acquired success of the movie “Finding Nemo” has Benair Freight Malaysia and has seen steady made marine ﬁsh and products a new “in” growth since then. thing. Vela Ramsamy, GAC Malaysia’s Commercial Another factor is growing worldwide Manager, says the company moved about 240 interest in Fengshui, an oriental lifestyle and tons of ornamental ﬁsh back in 2002, and that decoration philosophy which considers certain ﬁgure grew by 50% the following year. 2004 types of ﬁsh to bring good fortune. saw the same consistent rate of growth in this “Whether you believe in the beneﬁ cial GAC World can be downloaded highly specialised business. effects of Fengshui or not, there is no deny- as a pdf ﬁle from the GAC website, Breeds handled include Koi, goldﬁsh and ing that having these beautiful ﬁsh in your www.gacworld.com, where you can Arowana. Demand is seasonal, with the sum- home or ofﬁce makes for a much more serene also ﬁnd previous issues of the magazine. mer seeing a predominance of Koi headed environment,” he adds.