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									     Williams Business College
National Provider No. 90684   CRICOS Registration No. 00182M

                       1 James Place
                  North Sydney NSW 2060
                     Ph: +61 2 9957 5588
                    Fax: +61 2 9957 5325
                 Email: into@williams.edu.au
                 Web: www.williams.edu.au

         Student Handbook

                                                    January 2010
                                                                                                Williams Business College

1.   General Information......................................................................... 3
     1.1. School Location ..........................................................................................3
     1.2. History of Williams ......................................................................................4

2.   Course Information ........................................................................... 5
     2.1.    Eligibility for Enrolment ...........................................................................6
     2.2.    Enrolment Procedure for Overseas students: .................................6
     2.3.    Course Timetable..........................................................................................7
     2.4.    Attendance Requirements .........................................................................7
     2.5.    Course Orientation .....................................................................................8
     2.6.    Student Facilities .........................................................................................9

3.   The ESOS Framework ......................................................................11
     3.1.    Student’s rights......................................................................................... 12
     3.2.    Students are responsible for: .............................................................. 12
     3.3.    Code of Conduct:...................................................................................... 13
     3.4.    Computer Lab Policy ................................................................................ 14
     3.5.    Support Facilities...................................................................................... 15
     3.6.    Student Orientation ................................................................................. 16
     3.7.    Course Progress Requirements ........................................................... 16
     3.8.    Course Progress and Support ............................................................. 17
     3.9.    Student Records ....................................................................................... 18

4.   Credit Transfer, Deferment and Charges.................................19
     4.1.    Transfer to Williams Business College ............................................ 19
     4.2.    Transfer from Williams Business College ....................................... 19
     4.3.    Withdrawal from a Unit........................................................................... 20
     4.4.    Deferring a semester................................................................................ 20
     4.5.    Fees and Charges ...................................................................................... 21
     4.6.    Refund Policy. ............................................................................................ 22
     4.7.    Additional Costs ....................................................................................... 22

5.   Training Delivery and Assessment Services..............................23
     5.1.    Delivery of Training .................................................................................. 23
     5.2.    Trainer Qualifications ............................................................................. 23
     5.3.    Recognition of Prior Learning (RPL) .................................................. 23
     5.4.    Assessments ................................................................................................ 24
            Grievances and Complaints......................................................................................... 25
            Appeals ........................................................................................................................... 25
     5.5. Feedback....................................................................................................... 26
     5.6. Qualifications and Certificates ........................................................... 26

6.   Legislative and Regulatory Requirements ................................27

7.   Emergency Contact Details ..........................................................29

8.   Living in Australia ...........................................................................30

Student Handbook 2010 MASTER v7                                  2
                                                                    Williams Business College

1. General Information

Welcome to Williams Business
The Williams Business College
building impresses all visitors with its
sunny balconies and open classrooms
looking out onto parkland. You can
take a virtual tour of our building by
going     to   our   web      site   on
It is a very pleasant place to study.
You are very welcome to call us and
arrange a time to inspect the premises
take a walk around the College and
discuss your future career options.
At Williams we have a student body in
the day time classes made up of 80%
Australian student s and 20%
Overseas students. We have classes for both groups in the evenings.

    1.1.    School Location
Williams Business College is located two blocks from North Sydney Train Station, Sydney Australia.
The college is on Levels 1 and 2 above the Stanton Library in modern air-conditioned premises close
public transport. We are located on the North Shore of Sydney which is a very safe and convenient
area. There are many shopping malls, cinemas, libraries and excellent access by train or bus to the
                                                     city or to the beach. This is the ideal place for
                                                     students to live and learn English.

                                                      The college is in a modern business building
                                                      with spacious and bright classrooms and good
                                                      facilities. The majority of students choose to
                                                      catch public transport to and from College, as
                                                      it is so easily accessible. There are several
                                                      bus stops in walking distance of the College
                                                      heading in all directions.
                                                      Trains run regularly from North Sydney to the
                                                      Central Coast and Western Suburbs. It is a
                                                      short train trip to Town Hall and Central
                                                      Stations where students are able to change to
                                                      all major lines.
                                                      Bus and train timetables are available online or
                                                      from the Reception at College. Use
                                                      www.131500.com.au to plan your journey.
                                                      There are parking facilities located close by to
                                                      the College, including street metered parking,
                                                      North Sydney City Council and Wilson car

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                                                                     Williams Business College

    1.2.    History of Williams
Williams is unique as an educational institution in Australia and possibly the world. It has been owned
and managed by three generations of the one family; established in 1894 is one of the oldest and
most prestigious business colleges in Australia.

Hugh George Williams founded the College in 1894. The photo above shows him taking an early
class in Charters Towers, North Queensland, proudly displaying the two typewriters that were the
latest in technological wizardry.
His goals were to:
•   Strive for excellence in business education
•   Encourage students to achieve their personal best
•   Provide personalised tuition through experienced, qualified and dedicated staff
•   Keep abreast of improvements and advances in technology
•   Offer programs relevant to current employment market standards.
Williams Business College has had the privilege of helping thousands of students over the years,
complete their education and get employment. Many of our students also continue on to further
studies at University, with credit for some subjects from the Advanced Diploma courses.

Learning and Assessment
All of our courses are tailored
to the group and the individual.
We interview all students in
advance to determine the
appropriate level of entry for
Classes are highly interactive
and assessments are varied in
format and based on real
business challenges.

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                                                                            Williams Business College

Our mission Statement is:
To strive for excellence in business education, encouraging students to achieve their personal best;
To provide personalised tuition through experienced, qualified and dedicated staff;
To keep abreast of improvements and advances in technology, and offer programs relevant to current
employment market standards
Our motto is:

             Industry                     Intelligence                        Integrity
Today, the college has a new Principal, Michelle Schofield. The goals of this educational institution
remain the same as originally stated by Hugh Williams.

2. Course Information
Williams Business College is a Registered Training Organisation with the NSW VETAB. We provide
training and assessment services in Business, Management and Marketing and Administration. Our
national qualifications include:

Courses you will study include:
•   Certificate III in Business Administration              BSB30407
•   Certificate IV in Business                              BSB40207
•   Certificate IV in Business Administration               BSB40307
•   Diploma of Business Administration                      BSB50407
•   Advanced Diploma of Management                          BSB60407
•   Advanced Diploma of Marketing                           BSB60507
The packages you can take:

Certificate III in Business Administration – basic business office skills
Certificate IV in Business Administration – Intermediate Business office skills
Diploma of Business Administration (Evening) Course price is per unit - Local and International
To go directly into Diploma subjects at least 2 years work experience is advised. Call for more info.
Advanced Diploma of Management (Evening) Course price is per unit - Local and International
To go directly into Adv Diploma subjects at least 2 years work exp is advised. Call for more info.
Advanced Diploma of Marketing (Evening) Course price is per unit – Locals only
To go directly into Adv Diploma subjects at least 2 years work exp is advised. Call for more info.
Personal Assistant / Executive Office Manager (Diploma Day full time 1 year) (no pre-requisites)
To complete this course, you would do the Certificate IV and Diploma of Business Administration with
electives in Human Resources, Events Management; Legal Office skills or Medical Office skills. The
full Office suite skills are developed to Advanced level and Employment assistance is offered.
This course would take 1 year in the day time classes and accepts local and International students.
International students would get at 56 weeks (2 COEs of 28 weeks each)
Advanced Diploma of Management (Day full time 1 year)                (no pre-requisites)
To complete this course, you would do the Certificate IV in Business and an Advanced Diploma of
Management with electives in Human Resources or Finances and Accounts. Many students go onto
jobs in Management or continue their studies at university with some credit.
This course would take 1 year in the day time classes and accepts local and International students.

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                                                                     Williams Business College

International students would get at 56 weeks (2 COEs of 28 weeks each)
Advanced Diploma of Marketing (Day full time 1 year)       (no pre-requisites)
To complete this course, you would do the Certificate IV in Business and an Advanced Diploma of
Marketing with electives in Events Management or Finances and Accounts. Many students go onto
jobs in Marketing or continue their studies at university with some credit.
This course would take 1 year in the day time classes and accepts local and International students.
International students would get at 56 weeks (2 COEs of 28 weeks each)

    2.1.    Eligibility for Enrolment
Recruitment to Williams Business College is carried out in an ethical manner in accordance with
Access and Equity principles. The courses are open to applicants subject to payment of fees and the
extent to which it matches the needs of the student. Enrolment is on-going where places are
For local students there are no pre-requisites for any of the nationally recognised qualifications we
offer. You do not need a UAI or ATAR score to attend Williams Business College. However we do
interview potential students and make recommendations on which course to enroll in based on their
current skills and experience.
International Students: International Students must provide proof that they have studied at a
Diploma level in Australia or that they have completed IELTS 5.5 or an equivalent TOEFL level 550 or
an Upper Intermediate English level; and take the Williams English test, to show that their English
level is at a high enough standard to study at in Australia.
Once an international student has enrolled at Williams Business College they cannot defer
commencement of their studies or suspend their studies except on the grounds of illness, supported
by a doctor’s certificate, or other exceptional compassionate circumstances beyond the control of the
student for example, bereavement.
The Australian Government has an extensive network of Education and Training Counsellors,
Australian Educations Centres and education advisers around the world providing reliable and
impartial advice on study opportunities in Australia. For further information see
What is the advantage in coming to Williams?
There are many advantages in studying at Williams Business College:
•   Small class sizes to maximise student engagement with trainers
•   Tailored courses to meet the individual needs of students
•   High class resources and premises to study in
•   Highly motivated teachers with current industry experience and industry contacts
•   For many of our students Employment from a large list of employers who prefer Williams

    2.2.    Enrolment Procedure for Overseas students:
International Students and International Agents can access the Williams Business College Enrolment
form on our web site. Just down load it, and fax or email the filled out form to us with the
accompanying documents. Then you will need to:
•   Complete an enrolment form and collect other documents relevant to the application ie. certified
    evidence English language level equal to IELTS 5.5 or Upper Intermediate and take the Williams
    English test.
•   an electronic confirmation of enrolment (COE) is created on PRISMS on receipt of a semester –
    (minimum) and registration fee.
•   Organize your health insurance (or we can organise it for you, however you must pay for it)
•   Apply for visa at Australian Embassy in country of departure.

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                                                                       Williams Business College

    2.3.    Course Timetable
The academic year at Williams Business College is divided into 2 semesters starting in February and
ending in December.
Monday to Thursday Timetables
Day time Program: The College year is divided into four terms each of 10 weeks. Lectures and
classes for core subjects are scheduled Mondays to Thursdays over the 10 week term, shorter
subjects only are half a term or 5 weeks in duration. This means that timetables change completely at
the beginning of each term, with smaller changes halfway through the term.
Subjects may be timetabled any time between 9am and 5pm Monday to Thursday and you may have
two or more free study periods in your timetable. If you have a query with your timetable please fill out
a Timetable Query form available at Reception.
Fridays provide a free space during the otherwise fully-timetabled week for a variety of activities, such
•   Assignment and group project work
•   Electives, Career Strategy seminars, and other College activities.
•   Occasionally timetabled subjects may be on a Friday and students will be given prior warning, for
    instance for elective units such as Legal and Accounting.
•   Teacher and staff professional development and curriculum development
Part time day students can attend two days per week for local students only. Part time classes for
local students also run in the evenings.
Evening International
International students wanting to study in the evenings must attend Monday to Thursday evenings for
20 hour total per week. Classes start at 5pm.

    2.4.    Attendance Requirements
Students must continue to actively participate in the learning and assessment activities to achieve
competency in the qualification in which they are enrolled. If you arrive late to a session, you create a
disruption to other students and the lecturer. If you miss more than an isolated session, you will be
challenged to be able to present your teacher with the evidence required to assess your competence.
Your trainers will counsel you if your attendance endangers your of study. If you are having problems
that are causing you to miss or be late for classes, you should take the initiative and make an
appointment with your Principal immediately to discuss the situation and work out a solution.
We expect students to have 100% attendance, but should your attendance fall below 90%, you must
explain in writing your reasons for your absence. If your attendance falls below 80% for any subject
you may be failed in the subject. Fee payers will be notified in writing when a student’s attendance is
below standard.
Students must keep the school informed of their address and contact details at all times. If you
change your address and contact details at any time during your period of study with us you must
advise us within 7 days.
International students must attend College on a fulltime basis. This means you must be in attendance
at the college each day of the course for a minimum of at least 20 hours per week, maintaining an
attendance level of 80%. Your attendance will be recorded at each session. If you cannot attend a
class you are required to notify the school in advance on (02) 9957 5588. Students who are absent
from class due to illness must provide a doctor’s certificate.
If a student is deemed Not Yet Competent in a unit of competency they may enrol part-time in their
final semester to repeat this unit. A student is not permitted to repeat a unit of study more than once.
International students - unsatisfactory course progress will also be reported to DIAC. No
consideration can be given to extended absences for any other reason and attendance that goes
below 80% will be reported to the Department of Immigration & Citizenship (DIAC). Failure to comply

Student Handbook 2010 MASTER v7                   7
                                                                       Williams Business College

with these requirements will be reported to DIAC and could result in automatic cancellation of your
student visa.
Medical Certificates / Absence
A medical certificate or written note explaining the reason for an absence is required for all missed
days or subjects and should be presented to the teacher on your return. In the event that the student
is not the fee payer, the note must be written by the fee payer so we are assured that the fee payer is
This certificate / note must be presented to each teacher of each subject missed and initialled by that
teacher. You are then accountable for presenting the certificate to reception for your file.
A teacher may recommend for exclusion a student who is repeatedly absent or late if the teacher
believes that:
•   the student will not reasonably be able to catch up with the group, or
•   the continuing inclusion of the student will adversely affect the management of the group.
•   The recommendation will be determined by the Principal.
Exceptional Circumstances
The College recognises that there are circumstances in which attendance is out of your control. If you
miss class time as a result of illness, you should submit a medical certificate.
•   NOTE: Wherever possible, medical or dental appointments should be scheduled outside class
    hours, on Fridays or in holiday times when classes are not held.
•   If you miss class time as a result of exceptional circumstances over which you had no control, you
    should explain the situation on the day you return to the Principal.
•   In exceptional circumstances, you may apply in writing for leave of absence or deferment of
International Students: If you are an overseas student, you must, under Immigration Department
rules, average at least 80% attendance each term and maintain satisfactory academic achievement in
order to continue in your course of study, or to be eligible to undertake any subsequent course of
study in Australia.
Student Contact details:
It is the students’ responsibility to advise the College of any change to their contact details as soon as
practicable. For international students, this is a condition of their visa.

    2.5.       Course Orientation
Orientation to Williams Business College will be on Orientation day (please refer to the calendar).
During Orientation we welcome you, answer your questions and give you information about:
All students
•   Id cards
•   Course content
•   Course timetable
•   Emergency evacuation procedures
•   How you can get extra help with your learning
•   Certificates issued on successful completion of the course
•   How your skills, knowledge and attitudes will be assessed
•   Recognition of prior learning or recognition of current competency
•   How you can appeal if you don’t agree with your assessment outcome
•   How you can complain if you are not satisfied with any part of the course
•   Your obligations as a student at our school including attendance requirements.

Student Handbook 2010 MASTER v7                   8
                                                                      Williams Business College

Local students
•   Local transportation concessions.
•   Your obligations as a student at our school including attendance requirements.
Overseas students
•   Your stay in Australia
•   Accommodation, finances and further study
•   Requirements to receive a qualification
•   Your obligations as a student at our school including attendance requirements.

    2.6.    Student Facilities
Facilities and equipment are set-up, checked and maintained regularly to ensure effective, efficient
and safe operation. Students have access to necessary instructional and assessment facilities,
materials and equipment. Training facilities include:
•   Access to Stanton Library
•   Computer rooms for classes and
    self study
•   Student lounge for relaxation
•   Lockers for convenience
•   BBQ available on balcony for
    student led events
•   Vending machines and kitchen
•   Adequate acoustics, ventilation
    and lighting
•   Amenities for coffee and lunch
•   Accessible resources
•   Reference books and resources
The student common room has
available appropriate equipment to
assist you in storing and warming your lunch; making tea and coffee and buying snacks from the
vending machines. Please assist in keeping this room clean and tidy.
We are continually improving our services and facilities to provide a pleasant and comfortable
environment for our students. There are 2 computer
labs and please follow the computer lab policy
included in this handbook and available in the
computer labs.
The local park is a lovely area with a fountain and an
area of grass, where students can relax in their lunch
break and play some sport.
Eating and Drinking
Food and drink, other than bottled water, must not be
taken into computer labs or classrooms. However,
eating and drinking is allowed in the student common
room at any time.
Mobile Phones
Mobile phones be turned off during class and not used at all until the break. In the event a student is
awaiting a critical phone call, please advise the teacher and leave the phone on vibrate if possible.

Student Handbook 2010 MASTER v7                  9
                                                                       Williams Business College

North Sydney Shops
The Greenwood Plaza is a ten-minute walk from the College and has a diverse food court as well as
an IGA and ALDI and retail stores. The Greenwood Plaza is also an entry and exit point of the North
Sydney train station so is very convenient for students.
There are also a number of printing facilities for use by the students such as Office works, Kinko’s and
the Stanton Library.
A number of banks are available in North Sydney as is a Medicare Office, Post Office and many cafes
and take away food shops.
Busses run up and down Miller Street regularly and there is a taxi stand at the end of Miller Street
near the Pacific Highway.
The college is located immediately above the Stanton Library first floor public facility and students
have the chance to utilize this resource to compliment their studies.
We have a number of businesses who regularly
employ students from Williams. Many students start
cadetships and internships with our employers
before they complete their studies, as there is a high
demand for Williams graduates. In term 2 and 3 we
offer complimentary Career Strategies workshops to
prepare students to meet our employers as the
demand increases every year. Most of our
Administration students have employment by the
time the complete their studies.
Dress and Conduct
We expect you to dress and conduct yourself as you
will in employment, whether in the College or nearby
public areas. We share our building and locality with many other businesses. Your employment
prospects are enhanced by the local business community being favourably impressed by your
attitude, appearance and behaviour. These three measures – attitude, appearance and behaviour –
will obviously form an important part of any recommendations we make to employers.
We encourage you to develop a “dress sense” that is appropriate to a position in the area for which
you are studying.
The College dress code is simply that you dress as you would in business: as a minimum, that means
collared shirt, pants and business shoes for men (ties are optional) and appropriate dresses, skirts,
business pants, shirts, and suitable shoes for women. The College will refuse students entry if they
are unsuitably dressed. Unsuitable dress includes, but is not limited to, denim clothing, caps, casual
shorts, runners, thongs, and beachwear.
Lockers are available for a charge of $40 per year including GST, and a key deposit of $30 each. Two
people may share a locker at no additional charge. Lockers must be vacated and left clean and the
keys returned to reception by the last day of the hire period. Contact Comtext via their website any
time if you would like to hire a locker – the information will be given to you at orientation.
Notice boards
Noticeboards are located on each level and you should check the board appropriate to you for new
information each day.
If you wish to place a notice on the board, you may use the Student Notices section of the boards.
You do not need approval to do this but your notice must be in English, be inoffensive, and carry the
date you put it up. Staff will maintain the noticeboard to keep current and interesting.
Telephone and fax messages
Please note that urgent messages from relatives or employers will be immediately passed on to
students from our reception. Country and overseas students may use the College as their mailing or

Student Handbook 2010 MASTER v7                  10
                                                                       Williams Business College

fax address while they are settling in or finding permanent accommodation. Mail and faxes are held at
Reception for you to pick up.
The College will send faxes for students. The fee is $2 for the first page and $1 per page thereafter for
local faxes and $3 for the first page and $1.50 per page thereafter for international faxes, and will be
sent as soon as practicable. If you wish to send a fax, please contact Reception.
Student ID Cards
You will be issued with your student ID card soon after you commence your program.
As well as for internal college use, your student ID card is also useful to you in obtaining student
discounts, so you should carry it with you at all times. Your student ID card also carries your student
number, which is used instead of your name on notice boards and in Intranet announcements to
maintain privacy.
If you lose your ID card, you should notify the College immediately by reporting it to Reception and
applying for a further card at a cost of $5.00.
All Text books and College locker hire is available online at the beginning of term. All information will
be explained on Orientation day at the college. For all books delivered to the college there is a $5
delivery charge. For general text book costs go to fees and additional charges section.
Local students transport Concessions
Transport concessions for public and private transport are available for full time students who are
permanent Australian residents. The College will issue the concession forms at Orientations and you
will receive the concessions with your completed ID card.
Youth Allowance, Austudy and Abstudy are available for eligible Australian residents. Information is
available from reception at the College.
The Student Council
The student council is made up of representatives from cohorts within each School of Study.
Representatives are elected by secret ballot in the Home Room meetings at the beginning of each
The objectives of the Student Council are to establish a clear working line of communication between
College staff and students, to relay student problems and questions and to organise communication,
student social functions and fund-raising for facilities.
We have an active Student Council. Student Council representatives and weekly student meetings
are a vital part of the College’s communication network, and important in managing the social side of
College life.
Weekly Student Meetings go for about 20 to 30 minutes and will be used by your Principal, Teachers
and Student Council Representatives to discuss and take questions, make suggestions and
contribute to College life, as well as to find out what’s going on. You will be advised of the time and
place at Orientation.

3. The ESOS Framework
Williams Business College is committed to providing you with quality education and protecting your
rights. The Australian Government requires overseas students in Australia to have a safe, enjoyable
and rewarding place to study. Australia’s laws promote quality education and consumer protection for
overseas students.
The ESOS Act also ensures a nationally consistent approach to the approval of providers on the
Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). These laws
are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act
2000 and the National Code regulated by the Commonwealth legislation administered by the
Commonwealth Department of Education, Science and Training and a National Code

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                                                                       Williams Business College

Protection for Overseas Students
As an overseas student on a student visa, you must study with an education provider and in a course
that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students
(CRICOS) at http://cricos.dest.gov.au. CRICOS registration guarantees that the course and the
education provider at which you study meet the high standards necessary for overseas students.
Please check carefully that the details of your course – including location – match the information on
Williams Business College can be found on the CRICOS website as a fully registered provider of VET
training in Australia for many years.

    3.1.    Student’s rights
•   All students have the right to the education they paid for.
•   The ESOS framework includes consumer protection that will allow you to receive a refund or to be
    placed in another course if your provider is unable to teach your course.
•   You have the right to know:
•   If you can apply for course credit
•   if enrolment can be deferred, suspended or cancelled
•   If attendance will be monitored for those courses
•   How to use your provider’s student support services
•   What you require for satisfactory progress in the courses you study
•   How to use your provider’s complaints and appeals process.
• What will happen if you change providers
International Students: have the right to:
•   Know the ESOS framework protects students’ rights
•   Know who the contact officer is for overseas students
•   receive current and accurate information about the courses, fees, modes of study and other
    information prior to enrolement
•   sign a written agreement before or as you pay fees, setting out the services to be provided, fees
    payable and information about refunds of course money.

    3.2.    Students are responsible for:
While you remain a student at Williams Business College it is your responsibility to:
•   attend class regularly and punctually
•   advise the school of any absences
•   keep the school informed of your address and other contact details at all times whilst in Australia
•   conduct yourself in a safe and healthy manner.
•   behave in a manner which prevents injury and disease to you, your trainer and fellow students.
•   identify and report to your trainer any possible hazards from equipment, facilities and the
•   comply with and assist in the school’s emergency procedures.
•   refrain from smoking anywhere in the school building
•   refrain from drinking and/or eating in the workrooms.
•   comply with the Assessment Information outlined in the Student Handbook
•   register complaints, disputes or grievances with your trainer.
•   ensure non-discriminatory or harassing behaviour at all times to other students, staff or visitors to
    the school.
•   report any discriminatory behaviour or harassment to your trainer,
•   refrain from unacceptable behaviour including the use of bad language, alcohol and drugs
•   refrain from the use of devices which may disrupt classes eg. mobile phones and ipods.

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                                                                       Williams Business College

International students: on a student visa, you have responsibilities to:
•   Satisfy your student visa conditions
•   Maintain your Overseas Student Health Cover (OSHC) for the period of your stay
•   Meet the terms of the written agreement with your provider
•   Maintain satisfactory course progress
•   Follow the college attendance policy ie maintain above 80% attendance
•   keep the school informed of your address and other contact details at all times while studying
•   Comply with and assist in the school’s emergency procedures.
•   refrain from smoking anywhere in the school building
•   Refrain from drinking and/or eating in the workrooms.
•   comply with the Assessment Information outlined in the Student Handbook
•   Register complaints, disputes or grievances with your trainer.
•   maintain your approved accommodation, if under 18 yrs of age and support and general welfare
Students who choose not to comply with the Student Responsibilities will be given a verbal warning in
the first instance, a written warning in the second instance and dismissal in the third and final
instance. In this instance no course fees will be refunded.
Where a student’s behaviour is considered to be extreme the Director of Studies has the right to
dismiss the student without notice. Examples of extreme behaviour may be, but are not limited to,
being under the influence of alcohol, being in possession of illicit drugs, using abusive language to
trainer and/or fellow students and breaking the law.
Where an international student’s extreme behaviour results in their dismissal from the school, DIAC
will be notified immediately.

    3.3.    Code of Conduct:
Williams Business College provides the highest standard of vocational education and training in.
Business. The Code of Conduct sets standards that are fundamental to the way we work together. Its
aims are to ensure that students and staff are treated fairly and equally, to maintain ethical and legal
business and educational practices, to protect the good name of the College and its student body,
and to ensure the smooth running of the College. Williams is committed to the continuous
improvement of its training delivery and assessment services and complies with all state and territory
regulatory and legislative requirements. Anyone may recommend changes that will improve the
•   All students at Williams Business College are entitled to equal opportunity to all resources for their
    work and learning.
•   All students of the College are entitled to a safe learning and working environment free from racial
    discrimination, sexual harassment and occupational hazards.
•   Students must operate in an ethical and honest manner.

                All College staff and students are bound by the Code of Conduct

The following are prohibited at College:
•   Alcohol and drugs, other than drugs used medicinally;
•   Smoking, except in designated areas;
•   Causing wilful damage, littering, or spitting;
•   Any form of physical, verbal or emotional harassment to any person.
•   Possession of any weapon, knife or flammable or corrosive substance.
•   Inappropriate use of Internet and Email (please see our computer policy).
•   Excessive noisy or disruptive behaviour; or loitering along the corridors or stairs while classes are
    going on;
•   Delaying or misusing lifts (it is quicker to use the stairs!);

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                                                                     Williams Business College

•   Entering premises in the building other than the College floors except on business;
•   Cheating in exams or Plagiarism
•   Any form of criminal activity

A student suspected of misconduct will be reported to the Principal and
possibly suspended or expelled. A student causing wilful damage or littering
will also be responsible for costs of repair and/or cleaning.
Students may recommend changes through their Student Council and staff through routine meetings.
All changes are subject to final decision by the Principal. Formal changes to the code are notified at
the Student Briefing Sessions.

    3.4.    Computer Lab Policy
Hours of Use -Mondays to Fridays 8.30 am to 5.30 pm
Access may be available on Tuesday and Wednesday evenings when the College is being used for
When a lab is in use by a scheduled class, students who are not part of the scheduled class may not
use the lab.

Conduct in Computer Labs
Computers and software at the College are licensed and usage is restricted. The import or export of
any software, images or information is forbidden unless at the direction of College staff.
The importation or downloading of offensive material, pornography of provocative items, or software
containing viruses, is a disciplinary matter that will be referred to the College management, which may
impose sanctions or dismissal from the College.
•   You are not permitted to download any files from the Internet
•   You must not adjust any of the computer default settings

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                                                                       Williams Business College

•   You must not play computer games on College IT equipment
•   You must not open and take part in “chat” programmes
•   You must not bring any food or drink into the computer room
•   You cannot share or rent your account and password.
•   Please keep the room and equipment tidy/clean
•   Be considerate to others
•   Report all breakages/malfunctions/unauthorised use/tampering
•   Do not try to fix any equipment – refer to college staff
•   Please be aware that viruses bought in on USB sticks and files from home can harm our
    computers and our server for all students. Please check with your trainer before brining any files
    into the computer room.
Use of Computer Labs
•   Students using the lab for College-related tasks have priority over those using it for personal
•   Material inappropriate to a business environment shall not be viewed, stored or transmitted at any
    time on any computer.
•   Any attempt to access material for which a student is not authorised will result in the student’s
    education program being suspended.
•   No software is to be installed on any computer, nor modifications made which affect the operation
    or usability of the computers.
•   Individual folders are to be cleared out at the end of each college term unless needed for the
    following term’s work. A student’s folder is not to exceed 20mb.
•   Students with unreasonably large download rates, including unreasonably large email
    attachments, or using excessive paper when printing will be cautioned and may be charged for
    subsequent excess bandwidth or paper usage.
•   Students may not lock their computers for longer than 10 minutes.
•   Students undertaking activities that may run into the next period (e.g. downloading to their hard
    disks) must seek special permission from the teacher before starting the activity.
•   Students must follow the direction of the teacher or supervisor of the lab.
•   Any student whose behaviour is considered damaging or dangerous to any equipment will be
    asked to leave the room. This includes taking food or liquids into the labs. Students may be liable
    for wilful damage to College equipment.
•   Any attempt to use the College computer system to harass others, either inside or outside the
    College, will result in the student’s program being suspended and/or police involvement, and
    locking of relevant files for further investigation.

    3.5.    Support Facilities

Health and Safety
While accountability for health and safety at the College lies with Management, it is a shared
responsibility of all staff and students, and is dependent on their commitment and co-operation. The
College ensures the health, safety and welfare of all staff, students and visitors by incorporating
health and safety into all management systems and processes with the assistance of the College
Occupational Health and Safety Committee. It gives priority to the allocation of resources to eliminate
or minimise risk.
Emergency Evacuation
If there is a need to evacuate the building, students will be given directions by their teachers. You
must use the stairs, not the lifts, and assemble at the North Sydney Oval grandstand. Do not leave
the area until you are accounted for and advised of what action to take by a member of staff. Please
study the evacuation floor plans on the notice boards. An evacuation briefing will be conducted at
your induction.

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First Aid
If you need first aid, or are feeling unwell, see your teacher or notify reception. If you think someone
else is ill or needs first aid please advise a teacher or reception.
Suggestions and Feedback
The College routinely seeks feedback from students to improve its services, and your input will be
important to the College. However, if you have suggestions for improving any aspect of College life at
any time, or if you have a difficulty that normal methods don’t seem to be able to fix, contact the
Principal of the College.

    3.6.     Student Orientation
A Student Induction & Orientation Day and class registration is conducted for all new students prior to
course commencement. The Induction & Orientation is conducted as per the yearly calendar.
It is essential for students to attend this session to understand our college and familiarise themselves
with the facilities. Students must bring with them a passport size photo in order to make their student
ID card.
At Induction & Orientation all queries regarding course structure and timetables will be answered
collectively with time for individual consultation if required. A course coordinator will be available to
answer any questions students have regarding subject selection.
At the end of the Induction you will be asked to sign a declaration that you have received, understand
and agree to undertake your training according to the policies and procedures of Williams Business
During Orientation all students are given a log into our system and a Williams email address for the
duration of their study (and up to 3 months after they complete their course). This is a professional
email address that should be used predominantly for interacting with local businesses in regard to
jobs and projects. College e-mail address soon after they start. Please check your e-mail every day
at College. You can also use e-mail to contact any College teacher or staff member.

    3.7.     Course Progress Requirements
Students who achieve the following requirements will be allowed to re-enrol without restriction in order
to meet the satisfactory course progress requirements if:
•   a mark of Competent is achieved in all assessment tasks in the qualification in which the student
    is enrolled.
•   a resit exam is only sat once
•   satisfactory attendance is achieved
The consequences of failure to meet two or more of the requirements for satisfactory course progress
are as follows:
•   Students who fail to achieve a mark of Competent in an assessment tasks are provided with the
    opportunity for re-assessment also called a re-sit exam. Students who fail to achieve a mark of
    Competent for all assessment tasks for a unit of competency will be allowed to continue their
    enrolment but will be considered at risk of not making satisfactory progress for the semester
    following the one in which they were deemed Not Yet Competent. Students considered to be ‘at
    risk’ will be notified and an additional program of support will be established by the Director of
    Studies. It is the student’s responsibility to maintain attendance at Williams Business College at
    all times.
•   Students who fail a unit of competency a second time must seek the permission of the Director of
    Studies before being permitted to participate in that unit for a third time. Permission to continue
    will then be at the Principal’s discretion.
Academic Support for Students at Risk
•   Attending counselling regarding learning
•   Receiving individual coaching
•   Attending additional lectures
•   Attending additional opportunities to practice relevant skills development

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•   Referral to suitable agencies to assist with personal issues that may be affecting progress
Records of the implementation of the additional program of support are kept in the student’s file.
Unsatisfactory Course Progress
Unsatisfactory course progress is failure to meet two or more of the requirements
Under Section 20 of the Education Services for Overseas Students Act 2000 (ESOS Act) we are
required to report students to the Department of Immigration and Citizenship (DIAC) who fail to meet
two or more of the requirements for satisfactory course progress in a semester.
Whether or not to report a student is determined at the end of each semester by the Director of
Studies who will consider each case on its merits and in light of any compassionate or compelling
Notification and Appeal
The Director of Studies will notify the students in writing of the school’s intention to report a student for
unsatisfactory course progress and/or unsatisfactory course attendance. See Appendix I.
Students have the right to appeal all consequences imposed for failing to meet the requirements for
course progress. This should be in accordance with the School’s Complaints and Appeals Policy and
Procedures. Complaints and appeals must be lodged in writing and addressed to the Director of
Studies within twenty work days of the date of the student being notified of the school’s intent. The
process will commence within 10 working days from the date of receipt of the student’s appeal.

    3.8.     Course Progress and Support
Williams Business College monitors students’ attendance and academic performance in each
qualification. Support structures are in place to assist students to successfully achieve course
outcomes. Trainers monitor students’ progress every period Students are provided with feedback on
their progress and offered additional time and trainer support as required. All matters relating to the
student enrolment are recorded on the student’s file.
Subject outlines
A subject outline is issued to students at the beginning of each unit. It contains essential details of the
subject content, competencies and weekly expectations for study, Subject outlines should be kept
along with your final transcript and competency statement as proof of the work you have covered.
Many educational institutions, especially universities, require copies of all of the above if you apply for
exemptions for future study.
Academic Student Support - How to get help for an academic problem
Our trainers/assessors are available to discuss and support you with any concerns you may have
during your studies with us. Feel free to talk to your trainer or the Student Support Personnel at
Reception about your adjustment to student life and study in Australia and any other problems that
may be affecting your studies. They will advise or refer you appropriately.
The learning support strategies used by trainers at Williams Business College include:
•   Pre-teaching technical terminology.
•   Encouraging students to work at their own pace.
•   Ensuring individual support and advice to students.
•   Providing weekly Academic Support Study periods with a trainer available
•   Demonstrating procedures and providing handouts electronic and in class.
•   Providing learning activities that replicate workplace experiences.
•   Providing written learning material and illustrations to reinforce the learning.
It is often difficult to find time to talk with your teachers during class. For any academic issues, we
have study periods throughout the term where a qualified trainer is timetabled to assist students. We
suggest that International students use this service, especially at the beginning of the year, or if they
have any questions they do not follow in class.

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Counselling – How to get help for a personal problem
We have a counsellor available if there is any personal issue that cannot be resolved by a trainer or
the Principal. Students with learning difficulties beyond our areas of expertise are referred to external
specialist agencies.
If you are having difficulties or need help for any reason, you should seek it as quickly as possible.
Depending on the nature of the problem, the following steps are suggested:
•   If the problem is with a specific subject, see the subject teacher. If there is still a problem, make
    an appointment to see the Principal.
•   If you are seeking the answer to a general question, check the Code of Conduct first. If there is
    still a problem, talk with a teacher who will either help you directly or will make an appointment
    with the counsellor.
•   If a personal or academic problem is affecting your studies generally, arrange a meeting with the
Plagiarism (comes from the Latin word plagiare, ‘Kidnap’) is any unacknowledged use of someone
else’s writing or ideas, including published and unpublished material. It includes the use of any other
student’s work, or work that a student has previously submitted for marking.
The College will not accept any work that is plagiarised. All material taken from other sources must be
acknowledged through proper referencing. An assessment task that contains small quantities of
plagiarised material will be returned to you unmarked for resubmission, and the maximum grade you
can achieve will be a Pass. An assessment task that contains greater quantities of plagiarised
material will be failed.
Class Participation
In every subject it is expected that all students will endeavour to participate in class and give their own
input. This helps you to develop skills required for business and assists others by learning from your
experiences. In some subjects, your class participation and contribution to discussions and activities
will also be used as a measure of your performance by your teacher and is part of the performance
Private Study - homework
All programs require students to do some additional study, at home and/or at College on Fridays. The
amount of private study you will need per week will vary according to the needs of each subject and
your needs as an individual; it is suggested you monitor your own progress and ask your trainer for
feedback. As general rules, you should be spending more time on your “difficult” subjects than your
easy ones, and total private study time during term should be between 5 and 10 hours per week.

    3.9.     Student Records
It is an Australian Government requirement that we keep records of each student’s current residential
address (as supplied by the student), the student’s full name, date of birth, nationality, the start and
completion day of the student’s course, attendance and academic performance details of payments
received, information on international student health cover, level of English language proficiency and
the student’s passport and visa numbers. We must also keep a record of the reason for a student’s
termination of studies
Accurate and up-to-date student personal records including contact details, fee payments,
attendance, assessment outcomes and qualifications issued are kept secured in a locked cabinet.
Where students are unable to present at the school to request access to their records they must apply
in writing providing evidence of their identity.
We keep copies of your records for a period of 30 years. You must bear the cost for re-issue of
records and awards.

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4. Credit Transfer, Deferment and Charges
Credit transfer
Occurs when you can provide evidence that you have completed a subject equivalent to the one from
which you are requesting exemption. You must provide both results documentation and a subject
outline that establishes that you have the competencies covered by the Williams subject.
If you provide an AQTF qualification, you will automatically be granted an exemption for that
qualification level. However, you may still be required to do subjects at or below your level of
qualification if you do not have the underpinning competencies they contain that are prerequisite for
higher level subjects.
If you provide a Statement of Attainment, you will automatically be granted an exemption for the
relevant competencies. However, to be granted exemption for a whole subject you must establish that
you have all the competencies covered by the subject, excluding lower-level foundation
How to apply for exemptions
If you think you may be entitled to exemptions, you should go through the subject descriptions on the
College website at http://www.williams.edu.au or at the back of the College Handbook and make an
initial assessment of those from which you believe you may be exempt. Then tick the appropriate
"yes" box on the enrolment application form to receive an Exemption Application Form.
Exemptions take time and effort to work out and should be applied for when you enrol. If you apply for
exemptions after you enrol, or if you enrol within two weeks before your program commencement, the
following rules apply:
Subjects in your first term at College: The College will accept an application for exemptions in any
subject that starts at the beginning of your first term up to two working days after your program
begins, but you must attend any subject for which you’ve applied for exemption until your exemption
is determined. It may take up to two weeks to determine an exemption depending on the complexity
of the issues involved. The Principal will discuss these with you after application for exemption has
been made. There is no reduction in fees for subjects exempted unless application is made at the
time you enrol.
Subjects taken in subsequent terms: The College will accept an application for exemptions in any
subject that begins after your first term of study only if your application is made at least four weeks
before the term in which the subject is scheduled. There is no reduction in fees for subjects exempted
in these circumstances.
Recognition of Prior Learning – see RPL section 5.3 in this document.

    4.1.    Transfer to Williams Business College
Williams Business College recognizes relevant AQF qualifications and / or Statements of Attainment
issued by any other RTO. We reserve the right to verify the authenticity of such documents as
required and to determine the currency of the units of competency/modules indicated on the testamur.
International Students: Williams Business College will not enrol international students transferring
from their principal course (ie. the main course of study or the highest qualification indicated on the
student’s current visa) with another RTO before they have completed 6 months of their principal
course with that RTO unless the student has a valid letter of release from that RTO agreeing to the
•   Note: In the very rare circumstances where the original institution or course has ceased to be
    registered, or sanctions have been placed on the original institution by the Australian government
    which do not allow the student to continue with the course, no letter of release is required.
Williams Business College will release a current student from their principal course and provide a
letter of release before they have completed 6 months of that course where it can be demonstrated
that the student:

    4.2.    Transfer from Williams Business College
•   Local students who wish to transfer from WBC to another RTO can do so as long as there are no
    tuition fees outstanding.

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                                                                        Williams Business College

International Students will get a transfer if they can no longer be provided with the training delivery
and assessment services in the principal course from WBC. To get a letter of transfer they must:
•   must make a written request to Williams Business College to transfer to another provider. The
    student is asked to provide a valid offer of enrolment from the new RTO. consideration of the
    following - does the student have any outstanding fees payable? - is the student fully aware of
    the study issues involved in the transfer?
•   Where the answers to these questions are satisfactory, the letter of release will be granted at no
    charge to the student. The student will also be advised of the need to contact DIAC and obtain a
    new visa if the course they transfer to is not a Higher Education/VET course.
•   Student’s will not get a letter of transfer if they:
•   have not made satisfactory academic progress and is seeking a transfer to avoid being reported
    to DEEWR
•   have not attended the course as required and is seeking a transfer to avoid being reported to
•   have not paid all course fees
•   has not commenced their principal program
•   has realistic and accurate understanding of what the transfer represents to their study options
The Director of Studies reports the student’s termination of studies through PRISMS and the letter of
release will be made within 48 hours providing the necessary documentation has been provided.
•   ***Where the student is under 18, their parent or guardian must support this request in writing and
    they must also provide written evidence that the new provider will accept responsibility for their
    accommodation and welfare. With these documents sighted, Williams Business College will
    assess the transfer request. (NB: *** at this time we have no overseas students who are under
The Director of Studies can decide to refuse or grant the letter of release and inform the student, in
which case the student will be advised in writing providing the reasons for refusal and indicating that
the student may access the student complaints and appeals process outlined here in the Student
Handbook if they want a review.
•   All requests, considerations, decisions and copies of letters of release are placed on student’s file.
NB: The approval of transfer of a student to another institution does not indicate the agreement to
provide any refund. Refunds are governed by Williams Business College refund policy as outlined in
the written agreement. See WBC Refund policy.

    4.3.     Withdrawal from a Unit
Students may only withdraw from a unit if they a misadventure or suffer illness. The illness should be
documented with a medical certificate and should be of sufficient severity that it interrupts the
student’s work significantly in that particular unit. Misadventure is defined as an event which is beyond
the student’s control and which disrupts the student’s academic work. Students should see the
Director of Studies or the trainer if they require help in documenting cases of illness or misadventure.

    4.4.     Deferring a semester
Williams Business College has procedures in place for assessing, approving and recording a
deferment of the commencement of study. You must notify the college in writing if you want to defer
your start date.
International Students: Deferral or cancellation of an overseas student’s enrolment may affect their
student visa and any change will be reported to DEEWR via PRISMS. Deferral of studies by
international students is permitted only in compassionate or compelling circumstances such as
serious illness, death in the family or for some other reason. Students will be required to provide
evidence of the compassionate or compelling circumstances. Students who need to defer their
studies must first speak to the Director of Studies or the Principal.
Where Williams Business College finds it necessary to terminate or cancel a student’s enrolment, the
student has 20 working days to access the complaints and appeals process. During the period of the
internal complaints and appeals process the student’s enrolment status will not be affected except in
extenuating circumstances.

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Progress Reports
A report on the current status of your subjects, including results, is available on the intranet on the
“Your subjects” link. Where the fees for your program are paid by another person, a paper copy of this
report may be posted to them after the end of each term if you have given us a signed Confidentiality
Declaration. You and your fee-payer are encouraged to discuss your report with the Principal.
Graduation Ceremonies
The College pays tribute to its departing students at Graduation Ceremonies held each semester. All
graduating students will be invited to attend, and may invite a limited number of friends and relations
to attend this important event in their education. In addition to the presentation of qualification awards,
presentations are made of awards for outstanding effort and Study Awards. Details of Graduation
Ceremonies will be posted on all notice boards and the Intranet.
Changes from the standard program
A standard program is one, which is delivered as specified in the College Handbook or on the College
Website. This is the program the College contracts to deliver to you. However, variations are often
needed or desirable. The variations are listed here. In all cases, unless otherwise noted, your first
step is to discuss the change with the Principal, after which a form must be completed to formally
request the change.
Electives and Additional Subjects
You are encouraged to undertake elective programs and additional relevant subjects while you are at
College, as these enhance your employability. Their availability depends on when they are offered
and your own timetable requirements. Information on when they are offered is available on the
Intranet, but you are encouraged to let the Principal know your wishes and apply for the electives or
subjects well in advance.
Change of Program or Program Level
You may, with the agreement of the Principal, transfer to a different program. If you transfer to a lower
level of your current program, you also require the agreement of the Principal.
Deferment of Studies or Leave of Absence
In exceptional circumstances only, you may apply for leave of absence or deferment of your studies.
Leave of absence is approval to miss up to 20% of your studies in a subject or subjects. Deferment is
approval to defer one or more terms. Application must be to the Principal, and must give your reasons
and any supporting evidence. The decision is the sole discretion of the College Board and will
particularly take into account the abilities you have already shown in your program, and the impact of
any delays on timetabling, delivery and assessment of subjects. Leave or deferment must be applied
for immediately you become aware you will be absent from classes. It will not be granted if applied for
after the period of absence.
At no time are you to make arrangements for leave before you have approval from the Principal.

     4.5.   Fees and Charges

Payment of fees – local students
The course fees are $6,000 for Certificate IV takes between 20 - 28 weeks, $12,000 for Diploma of
Administration over 1 year; or $14,000 for an Advanced Diploma of Management or Marketing. There
is a non-refundable administration fee of $300. A deposit of 20% is required on application to secure a
place in the course. The balance can be paid either:
full payment two weeks before course commencement (this attracts a discount for paying upfront).
A schedule for paying fees by the term can be agreed to by making an appointment with our Bursar.
Additional charges: Completion of the course involves text books which at a cost of approximately
$250 per term. These are available for purchase online; the instructions to go online and purchase the
text books will be provided to you at orientation when you get your timetable.

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International students: are required to sign a written agreement on payment of fees which sets out the
services to be provided, fees payable and information about refunds of course money. The payment
of all fees and charges is receipted and dated at the time of payment.
Payment of fees – International students
Students are required to pay their tuition fees on or before the due date, failing which they will not be
allowed into class and this will affect your attendance and academic performance. Furthermore,
students WILL be reported to DIAC via PRISMS for non-payment of fees resulting in Student VISA
cancellation. If you have any reasonable problems, please speak to the college Student Services
Officer who may refer you to the college accounts department.
Please note that any school aged dependants accompanying you to Australia will be required to pay
full fees if they are enrolled in either a government or non-government school.

    4.6.     Refund Policy.
If Williams Business College cancels any training session you are entitled to transfer to replacement
training sessions at our school.
If you are not granted a Student Visa then all fees will be refunded less the initial fee of ($A300). You
will need to provide evidence from the relevant Australian Government Department that the Visa was
If you withdraw your application for enrolment before the course commences we will refund all fees
paid (excluding the $A300 registration fee and $200 Administration charge).
No refund will be granted to a student whose enrolment is terminated for failure to comply with
Williams Business College policies and procedures and the requirements of their visa by DIAC.
After course commencement if you withdraw from the course for whatever reason you will not be
entitled to any refund. Every effort will be made to negotiate the transfer of training in the event of a
prolonged illness or personal hardship. This will be at the schools convenience and with the approval
of DIAC.
Requests for refund should be made in writing to the Director of Studies with documented evidence of
the reason for withdrawal. Eligible refunds will be made within 4 weeks after receipt of the claim.
This fees refund policy, and the availability of our complaints and appeals processes, does not
remove your right to take further action under the Australian Consumer Protection laws.
Discontinuation of course
If Williams Business College defaults, that is, if the course does not start on the agreed starting date
or the course ceases to be provided before it is completed, we will make every effort to transfer the
students’ enrolment to another college. If this is unsuitable the school will pay a refund of the total
amount of the course money received from the student. This refund will be paid to students within 2
weeks of the default day with a statement explaining how the refund amount has been calculated.
Williams Business College is a member of ACPET and contributes to the Overseas Student Tuition
Assurance Scheme (OSTAS). Overseas students must enrol on a full-time 20 hrs per week basis and
OSTAS provides insurance that international students studying in Australia.

    4.7.     Additional Costs

Text books
All Text books are available online at the beginning of each term. All information required to purchase
text books online will be explained at Orientation day. Text books purchased online will be delivered
to the college for a $5 delivery fee included in the on line charges. For the entire year you should
budget approximately $650 for a Diploma to $850 for an Advanced Diploma course for text books;
however you can purchase only what you require each term.
Locker Hire
Locker hire is available to students on line; you will be provided with information on how to get online
for this on Orientation Day. Lockers are rented at $70 per year with a $30 refundable key deposit.

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There is no fee for exemptions.
Credit Transfer
There is a $25 fee for Credit Transfer.
Recognition of Prior Learning
There is a $250 fee for each RPL process provided.
Re-issue of Transcripts and Statements of Attainment
To have a re-issue of a transcript or statement of Attainment from any student from the past 5 years is
a charge of $20.
To have a re-issue of a transcript or statement of Attainment from any student from more than 5-10
years ago is a charge of $45.
To have a re-issue of a transcript or statement of Attainment from any student from more 11 years
ago is a charge of $55.
Course Outlines from past years
There is a $5 fee for each past course outline we duplicate and send you; so keep your course
outlines for future credit transfer in-case you further your studies.

5. Training Delivery and Assessment Services

    5.1.    Delivery of Training
Williams Business College offers training in the following: courses.
Certificate IV in Business                        BSB40207
Certificate IV in Business Administration         BSB40207
Diploma of Business Administration                BSB50407
Advanced Diploma of Management                    BSB60407
Advanced Diploma of Marketing                     BSB60507

    5.2.    Trainer Qualifications
Williams Business College trainers have the relevant qualifications required by the Australian
Qualifications Training Framework. These include:
•   Qualifications in Business Administration, Management and Marketing industry area eg.
    Business, IT
•   Qualifications in training and assessment
•   Vast experience in the Fashion Industry
Teaching Methods
Our teaching methods include face-to-face instruction, small group activities, pair activities and one-
to-one individual support, attention and assistance. All instruction is in English, at times working in
groups; pairs and individually. We have overhead projectors for your convenience, internet,

    5.3.    Recognition of Prior Learning (RPL)
Occurs when you have gained the competencies covered by a Williams subject other than by formal
study, or when your formal study evidence isn’t detailed enough to provide evidence that you satisfy
the performance criteria of our subject.
Recognition or Prior Learning (RPL) also referred to as Recognition of Current Competency (RCC). If
you believe you already have the skills and knowledge required to demonstrate competency in a

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subject you can request RPL/RCC. It does not matter whether you acquired your skills and knowledge
through formal learning, work experience and/or life experiences. There is a charge to do the RPL or
RCC process (please see 4.5 Fees and Charges)
To request RPL/RCC you will need to:
•   Read the course outline and talk to the Director of Studies if there is anything you need explained.
•   Collect and complete the Request for Recognition of Prior Learning form from the office.
•   Check your skills and knowledge for each unit of competency. Collect your evidence to show your
    competence. Your evidence must be valid (as described in the unit of competency), sufficient
•   (enough), current (up-to-date) and authentic (your own work).
•   List the types of evidence you have for each unit of competency.
•   Present your evidence and the list of evidence to the Director of Studies for assessment.
The assessor may ask you to undergo a challenge test. You will be provided with a written report on
the outcomes of assessment of your application for RPL which you will be required to counter sign.
This report will be filed in your personal file. You must pay the cost for RPL.
International Students: Where RPL is granted to an international student, Williams Business College
will notify DIAC and provide, where possible, meaningful learning activities for the student for the
resulting change of the course duration ensuring a full-time 20 hr per week load minimum.

    5.4.         Assessments
Assessment is conducted in
accordance with the National
Assessment Principles. The
College delivers its programs and
assesses its students up to
Advanced Diploma level using
competency-based methods. This
means that assessment of your
levels of skill and knowledge is a
continuing process through most of
the subject you take.
. It includes:
Assessment methods may involve
you in:
•   Demonstrating your skills
•   Producing of a piece of work
•   Answering written and/or oral
•   Participating in group
•   Developing a portfolio of work
•   Making oral presentations to the group
•   Participating in a role play
•   Completing a project
•   Completing a written test
The outcomes of assessment are Competent or Not Yet Competent. If you are assessed as Not Yet
Competent you can request a re-assessment.
You will be given feedback on the outcome of each assessment by your trainer/assessor. During the
course your individual assessment results are maintained by your trainer/assessor
In each subject, you must demonstrate that you meet the performance criteria and knowledge base
needs that are spelt out in the subject outline. The outline also explains how the assessment process
will work in that subject, and any special rules and deadlines that apply. The College’s general
assessment rules are given below.

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For their part, teachers will provide feedback on your development and advice and direction on how to
gain your competencies, or gain higher Credit or Distinction levels over and above the standard Pass.
The College grades its results, so that students who show talent and put in extra effort can have it
formally recognised.
At least a half of the subjects undertaken in any College term must be passed in order to maintain a
minimum standard of academic progress. If academic progress falls below this minimum standard in
any two College terms, the student’s program will be terminated unless exceptional circumstances
exist and continuation is authorized by the Principal.

          Grievances and Complaints
Student grievances and complaints: In the first instance, students should try to resolve the issue
directly with the relevant staff member, or by raising the issue with a Student Council Representative.
If the outcome is not to their satisfaction, they should arrange to see the principal. The Principal will try
to resolve the matter with the student directly, but if the outcome is still not to the student’s satisfaction
it may be appealed (see appeals section below).

The outcome of a grievance or breach of regulations under the sections above may be appealed by
giving written notice to the College, stating the reasons for the appeal and providing evidence, or a
pointer to evidence, upon which the appeal is based. The appeal will be heard within 10 working days
by the by the College Board, who will take evidence from the student and parties brought by the
student, and who may call for evidence from any other parties it thinks fit. The Board will provide the
appellant with a written statement of the appeal outcomes, including reasons for the decision.
The appellant may further appeal this outcome to an independent professional dispute resolution
mediator whose costs will be paid by the appellant and /or the College as determined by the mediator.
The mediator’s written decision will be final and binding on all parties.
Assessment Appeals Procedure
If you are dissatisfied with a Not Yet Competent decision on your assessment, you can appeal the
decision. This involves speaking to the assessor within 7 days (1 week) of receiving the assessment
result and feedback and requesting a review of the evidence.
•   Failure of teaching staff to follow the requirements set out in the Subject Outline; or
•   The subject Outline did not provide adequate information to the student.
Students may not challenge results based on the grounds of academic judgement. An example of
academic judgement includes judgements about the competency of a student demonstrated in a
particular assessment task.
To further follow up on any grievance, please follow our Grievance and Complaints Policy.
Grievance or Complaint procedure
Students with a problem or complaint with another student should use the following procedure:
Step 1:
•   identify and discuss the complaint or grievance with the other party
•   discuss the best outcome to the complaint or grievance
•   agree to act to resolve the complaint or grievance
Step 2: If the complaint or grievance is unresolved talk to the trainer who will try to remedy the
Step 3: If after talking to the trainer the complaint or grievance remains unresolved you should
approach the Director of Studies who will mediate to resolve the problem.
Step 4: If you are dissatisfied with the outcome of the mediation you may appeal the decision in
writing and request an external independent arbiter. This gives you the opportunity to formally present
your case. This may e at no cost or a minimal cost to you. You may be accompanied and assisted by
a support person. Williams Business College will provide you with a written statement of the appeal

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In situations where an external independent arbiter is required this person will be qualified and
experienced in the particular area of the complaint and appeal and may include: A representative of
ACPET; A representative of the relevant independent body eg. Community Justice Service,
Department of Fair Trading, Anti discrimination Board.
Where, the outcome of the internal and external complaints and appeals process, supports you,
Williams Business College will implement the decision or corrective action as soon as possible and
advise you accordingly.
Williams Business College procedure
If you have a problem or complaint with the trainer, the course content, the facilities or any component
of the course you should use the following:
Step 1: In the first instance, talk to the trainer/assessor.
Step 2: If you feel it is not appropriate for you to talk to the trainer then you should talk to the Director
of Studies or put the complaint in writing and address the letter to the Director of Studies.
Step 3: The Director of Studies will respond to the written complaint within 5 working days.
Step 4: If you are dissatisfied with the Director of Studies’ response you can appeal the decision by
requesting to have the matter referred to an external independent arbiter. This gives you the
opportunity to formally present tour case. This may be at no cost or minimal cost to you. You may be
accompanied and assisted by a support person. Williams Business College will provide you with a
written statement of the appeal outcome.
Breaches of the Code
A student who breaches the Code of Conduct will first be counselled by the Principal. Once a
suspension is in effect, the Principal will be notified and will initiate a meeting or meetings with the
student or a nominee of the student and any other relevant persons, and will determine any
subsequent action. This determination may be appealed (see appeals section below).

    5.5.      Feedback
As part of our continuous improvement procedures you will be asked to complete a Course Evaluation
Feedback survey. This is your opportunity to provide us with feedback on the course, the trainers and
assessors, the course administration, the training facilities, the training activities, resources and
materials and procedures. Your comments enable us to make sure that your expectations are being
met and to improve our services.

    5.6.      Qualifications and Certificates
On successful completion of all units of competency you will be issued with a qualification. If you do
not complete the entire course of study a Statement of Attainment will be issued for successful
completion of individual units of competency.
A transcript is a document listing the subjects you have undertaken and the grades achieved. A final
transcript of your results will be issued to you automatically after you complete your program. Final
transcripts are normally issued during the second week after your program completion, but will take
longer if external assessment marks have to be included, or if any subjects are still Awaiting Results.
A record of your results and the status of your subjects are available on the Intranet and a final, formal
transcript is issued automatically on completion of your program. Formal interim transcripts are
available on request at Reception for a small charge.
Competency Statements
A Competency Statement details the competencies you have achieved from all your subjects passed,
and will be issued automatically with your final transcript. In most cases, one subject is made up of a
number of related competencies. The Competency Statement gives only the official code and title of
each industry-based competency you have achieved. These competencies are nationally recognised
by employers and other education institutions.

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                                                                          Williams Business College

A qualification is the Certificate, Diploma or Advanced Diploma you are awarded upon successful
completion of a program. The requirement for the issue of any qualification is that you prove your
competence in a Package of competencies set down by the relevant Industry Training Body. The
College, as a Registered Training Organisation, uses the Packaging Rules of the Industry Training
Body to develop the subjects that make up your qualification.
Details of the Industry Training Bodies, packaging rules and competencies are available on the Net at
the National Training Information Service at http://www.ntis.gov.au/. Qualifications relevant to your
program are issued automatically upon successful completion.
Re-issue of Transcripts and Statements of Attainment
To have a re-issue of any of the above at any time after completion of your course, there is a charge.
Please refer to 4.7 additional costs.

6. Legislative and Regulatory Requirements
Williams Business College is bound by and operates within the following legislative and regulatory
•   NSW Occupational Health and Safety Act 2000
•   Workers Compensation Act 1987
•   Anti-Discrimination Act 1977
•   Education Services for Overseas Students Act 2000
•   National Code of Conduct for Registration Authorities and Providers of Education and Training to
    Overseas Students 2007.
•   NSW VET Act 2005
•   Child Protection (Prohibited Employment) Act 1998
•   Privacy and Personal Information Protection Act 1998
•   Copyright Act 1968
Copies of these are located in the main office and you can request to access them at any time or you
can access them online at www.legislation.nsw.gov.au
Access and Equity
Williams Business College provides equal access to training and delivery services for local and
international students. Where possible, we conduct flexible training to meet specific needs of
individual students.
The Principal is responsible for fostering the implementation of best practice in access and equity
matters by driving the goal and policy setting process, identifying barriers and strategies to overcome
them, and developing and maintaining awareness of and participation in access and equity issues
among staff and students.
It is our policy to provide equal opportunity for all persons regardless of race, national or ethnic origin,
sex, marital status, family responsibilities, disability, age, or sexual, political, or religious beliefs. The
student enrolment form requires students to indicate any special needs for the course. There is
wheelchair access via the lifts.
Your trainers will:
•   recognise the cultural diversity of all students
•   ensure equal treatment of all students
•   encourage full participation and assisting all students to achieve course outcomes
•   provide equal access to resources for all students
•   refer students with specific learning problems to appropriate agencies
Teachers, students and administrative staff are responsible for ensuring that they understand and
implement the policies, and behave in a courteous, sensitive and non-discriminatory manner when
dealing with other staff, students and clients. If a student with a disability meets the essential entry

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                                                                       Williams Business College

requirements, Williams Business College will make reasonable adjustments necessary for that person
to perform their course-work. This involves:
•   thorough consideration of how an adjustment might be made
•   discussions with the student
•   consultation with government agencies or organizations that represent or provide services to
    people with a disability
Our trainers implement the learning support strategies to assist students to achieve the required
competencies. However, students with learning difficulties beyond our areas of expertise are referred
to external specialist agencies.
NSW Occupational Health and Safety Act NSW
Williams Business College guarantees to meet its duty of care to staff, students and visitors by
providing a healthy and safe environment in which to study.
Emergency evacuation procedures will be explained in Orientation. In an emergency situation you
are to make your way quickly and calmly to the nearest exit and meet your trainer and other students
at the designated area for a roll call check.
No Smoking is allowed in any area of the school. If you wish to smoke you must leave the premises or
use the balcony. Cigarette butts will not be thrown on the ground or the floor but will be disposed of
A First Aid Kit is located in the staff room.
Anti-Discrimination Act
Williams Business College is committed to providing a fair and equitable school for its students and
visitors. Any discrimination or harassment of staff, students or visitors because of their sex,
pregnancy, race, colour, nationality, ethnic or ethno-religious background, marital status, physical or
intellectual or psychiatric disability, homosexuality or age will not be tolerated.
Students are responsible for:
•   ensuring non-discriminatory or harassing behaviour at all times to other students, staff or visitors
    to the school.
•   reporting any discriminatory behaviour or harassment to your trainer.
Equal Employment Opportunity
Staff turnover at Williams Business College is very infrequent. However, should the need arise to
recruit additional staff the principles of EEO will be implemented.
Williams Business College is committed to its staff remaining up-to-date with current trends in industry
and in training and assessment. Staff members are encouraged to identify their training needs and to
negotiate arrangements for addressing these needs.
Privacy and Personal Information Protection Act 1988
Williams Business College complies with the Privacy and Personal Information Protection Act 1988
which provides guidance on the collection, storage, use and disclosure of personal information.
Williams Business College will not disclose information about you to anyone outside the school
without your written consent. Your student records are confidential and available to you only and on
Accurate and up-to-date student personal records including contact details, fee payments,
attendance, assessment outcomes and qualifications issued are kept secured in a locked cabinet.
Where students are unable to present at the school to request access to their records they must apply
in writing providing evidence of their identity.
All dealings between a student and the College are considered confidential. The College shall not
disclose any identifiable information verbally or in writing to any party unless the student has given
prior written authorisation to the College, or unless required by law.
A student may elect to sign a Confidentiality Declaration permitting the College to release academic,
personal and any disciplinary information upon request by a parent, guardian or other nominated
person. Confidentiality Declaration forms are available from Student Services at the time of enrolment,
at Orientation, or at any time from Reception.

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                                                                      Williams Business College

Students should be aware that Williams Business College is obliged to provide information to the
Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme
and the ESOS Assurance Fund Manager. This information includes student personal and contact
details, course enrolment details and changes, and the circumstance of any suspected breach of a
student visa condition.
Students may access their personal records within a reasonable time by making a written request to
the Registrar. Personal records comprise the Student Information System master, results and
accounts files, rolls and student drop files.
Overseas students should note that the College is obliged to release information provided by them to
Commonwealth and State Agencies.
Child Protection (Prohibited Employment) Act 1998
Child Protection (Prohibited Employment) Act 1998 makes it an offence for a prohibited person to
apply for, undertake or remain in child related employment. A prohibited person is a person convicted
of committing a serious sex offence or a “registrable person”. A registrable person is someone who
has been found guilty of the following offences against children:
•   Murder                                             •    Kidnapping
•   Sexual offence                                     •    Child prostitution
•   Indecency                                          •    Child pornography
Williams Business College is aware of its obligations as an employer under the Child Protection
(Prohibited Employment) Act 1998. Upon entering on duty with Williams Business College Check
Employment Screening Consent form which is stored in personnel files.
Vocational Education and Training Act 2005
The NSW Vocational Education and Training Act 2005 provides for the:
•   registration of training organisations
•   accreditation of vocational courses in accordance with national standards
•   approval of providers of courses to overseas students
•   reconstitution of the Vocational Education and Training Accreditation Board
•   repeal of the Vocational Education and Training Accreditation Act 1990.
The Act implements a national initiative to ensure effective regulation of VET providers throughout
Australia. It also recognises the National Training Information Services (NTIS) database as the key
public tool for accessing on training and training organizations.
Copyright Act 1968
Under the Copyright Act 1968, Williams Business College must seek and gain permission from the
copyright owner for the use of published works, academic texts, journals, reports, research papers,
newspaper articles, photographs, illustrations, graphs and promotional images to support the
teaching/learning and assessment process.

7. Emergency Contact Details
At any time, should you find yourself in a dangerous or critical situation in Case of Emergency
please phone For police, fire brigade or ambulance.

Your Overseas student health cover helps you to pay for:
•   Doctors
•   Hospitals
•   Emergency ambulance transport
•   Prescribed medicines
See: http://www.medibank.com.au/Overseas-

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                                                                                               Williams Business College

Here are other important phone numbers:
Visa information in Australia Phone .............................................................. 131 881
Or contact the DIAC office in your country Website: www.immi.gov.au
Emergency Dental Info (after hours).......................................................... 9369 1111
Poisons Information Hotline .......................................................................... 13 11 26
Your ESOS rights and responsibilities ...................................................... 9957 55 88
Taxi’s Combined ............................................................................................ 131 008
Emergency Prescription Service................................................................ 9235 0333
Kids Helpline ........................................................................................ 1800 551 800
Domestic Violence Hotline ................................................................... 1800 656 463
Police Assistance .......................................................................................... 131 444
Cancer council .......................................................................................... 9334 1900
Centrecare Pregnancy Support ................................................................. 9283 3099
Homelessness Outreach and Support .................................................. 1800 505 501
Alcohol and drug Information ..................................................................... 9361 8000
Lifeline - If you are feeling depressed or suicidal .......................................... 131 114
Rape Crisis Centre.................................................................................... 9819 6565
Sydney Sexual Health Centre .................................................................... 9382 7440
Email: esosmailbox@dewr.gov.au                      Website: www.aei.gov.au
Abortion Hotline ......................................................................................... 9233 3780

Williams Business College complies with the ESOS Act, ESOS Regulations and the provisions of the
National Code and is listed on CRICOS.

8. Living in Australia
Australia is the largest island and the smallest
continent in the world. Most of the population live in
the cities. The climate is pleasant and the people
are friendly. There is a lot of opportunity to study in
Australia, depending on the course you would like to
While on a student visa you can work for 20 hours
per week in a casual job. Australia has many
cultures from many other countries living together as
well as the indigenous Aboriginal people. Sydney is
the capital of NSW and the largest city in Australia.
The Sydney Harbour is famous for the Sydney
Harbour Bridge and the Opera House (pictured).
Education of overseas students is a big industry in
Australia. Many start by learning English and then
progress to higher level courses that require English
as a pre-requisite. For more information on Sydney
go to


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                                                                      Williams Business College

Student Visa Requirements
All students should be aware of the following student visa requirements:
•   Students must study a full-time course which is a minimum of 20 contact hours per week
•   Student must attend a minimum of 80% of all scheduled classes
•   Student must provide current and accurate contact details to the education provider. If contact
    details change, students are required to give a change of details form to the college.
•   Student who obtain work rights on their visa are able to work up to 20 hours per week while the
    course is in session
•   School-aged dependents accompanying you to Australia are required to pay full fees if they are
    enrolled in either a government or non-government school (for fees for dependants of overseas
    students seeking enrolment in NSW government schools please see www.det.nsw.edu.au )
•   For more information about visa conditions visit www.immi.gov.au
Accommodation and living expenses
Estimated living expenses for an international student are approximately A$18,000 to A$20,000 a
year. This covers food, accommodation, travel, entertainment and clothing
Suggested weekly budget:
•   Accommodation: Homestay - boarding with a family including meals $210 to $250 per week.
•   Public transport A$30 to A$60

Accommodation options for students:
1. Homestay –Homestay services provide an opportunity to stay with an Australian family and
experience the Australian culture and lifestyle. You will need to notify us at least 4 weeks before the
arrival date to arrange it. Minimum Stay – 4 weeks. Homestay fees include meals, laundry, your own
room and student desk are provided.
2. Renting in shared accommodation – This would have to be arranged by the individual student after
arrival in Australia. You must be over 18 years to rent a property. Please note, if the student signs a
lease, they are covered by the Residential Tenancies Act.
3. Hostel accommodation is a popular option for international students, especially in the first months
of their arrival. A small, furnished room is provided with access to a shared bathroom, laundry, lounge
and recreational activities. Some hostels also provide computer access. It is recommended that
students considering Hostel accommodation options look at two or three properties prior to making a
decision. Many hostels are privately run and as such come under the Rooming House Act.
It is an Australian Government requirement that we keep records of each student’s current residential
address (as supplied by the student), the student’s full name, date of birth, nationality, the start and
completion day of the student’s course, attendance and academic performance details of payments
received, information on international student health cover, level of English language proficiency and
the student’s passport and visa numbers. We must also keep a record of the reason for a student’s
termination of studies
Overseas Student Health Cover
All international visitors to Australia under a Student Visa are required by law to have Overseas
Student Health Cover (OSHC). Students are required to pay for this cover prior to arriving in Australia.
Students are covered by the OSHC from the day they arrive in Australia, until the end date of their

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•   On enrolment all international students must pay a fee for health insurance in accordance with the
    length of their course.
•   Williams Business College forwards payment and application on behalf of new students for Health
    Cover. If you want us to organise this please identify it on your enrolement form.
•   Health cover can take up to 4 weeks to
    process applications.
•   If you have any health problems before
    receiving your card you are still covered.
    When you go to the doctor and pay for
    your consultation, you must ask for a
    receipt. The money will be reimbursed
    you produce the receipt.

Remember you are covered from the day
you arrive Australia (even though you may
not have your card).
Employment rules for overseas students
The student visa allows a student to work up
to 20 hours per week during the study term and full time during College term breaks. Australia
provides good opportunities for part time and casual work.

Tax File Number
In order for you to work in Australia, you need to obtain a Tax File Number (TFN). You can obtain a
TFN through the Australian Tax Office. You will need to contact them about their requirements and
processes. Please visit the ATO website:

Suggested Weekly Budget
The average international student in Australia spends about $360 per week on:
- Accommodation;
- Food;
- Clothing;
- Entertainment;
- Transport;
- International and domestic travel;
- Telephone and incidental costs.
You may spend more or less, depending on the course you choose to study, where you choose to live
and your lifestyle. (Remember figures are in Australia dollars and accurate in October 2009):

Cultural Calendar:
•   January - Festival of Sydney, Australia Day
•   February - Chinese New Year, Sydney Gay and Lesbian Mardi Gras and festival
•   March - St. Patrick’s Day and Irish week.
•   April - Thai Songkran festival, Sydney Royal Easter Show (Agricultural show), Easter,
•   ANZAC Day
•   May - quiet month
•   June - Bloomsday James Joyce festival
•   July, Aug, Sept - quiet time in Sydney (also winter)
•   October - summer weather conditions begin to appear
•   November - weather getting hotter
•   December - official beginning of summer, Christmas and New Year’s Eve

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