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BroadWorks Business Continuity

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					                                                                                                      PRODUCT DATA SHEET
                                                                                  BroadWorks Business Continuity
PRODUCT DATA SHEET




BroadWorks® Business Continuity

Today’s enterprises require business continuity planning to
ensure operations are maintained during any data center,
network or building incident. IT professionals spend months to
                                                                           Business Continuity Benefits
ensure that continuity plans account for physical incidents such
as catastrophic building failures, natural disasters or terrorist          •   Tiered Business Continuity Solutions — BroadSoft
attacks.                                                                       supports business continuity both in the network and
                                                                               at the business. Whatever the emergency, BroadWorks
VoIP brings both new opportunities and challenges when                         delivers business continuity. BroadWorks supports di-
designing business continuity solutions. BroadSoft provides state-             saster recovery policies for the data center, the access
of-the art business continuity and disaster recovery solutions                 network, the enterprise site, and even the individual
for SIP trunking and Hosted PBX/IP Centrex deployments.                        end-user.
BroadSoft’s BroadWorks platform supports business continuity at            •   Works with Heterogeneous Networks — No specific
the data center, site, and access or user level.                               hardware is required. BroadWorks is compatible with
                                                                               PBXs, IP-PBXs, hpbx, session border controllers, access
With this array of business continuity tools available, service
                                                                               devices, and phones from all vendors. This reduces your
providers and enterprises can design a disaster recovery plan
                                                                               capital and operational expense.
that fits their business processes, rather than forcing users to
adhere to a vendor’s assumptions on best practices. An overview            •   Flexible Disaster Recovery Policies — CIOs and IT
of BroadSoft’s business continuity solutions combined with real-               directors are able to use BroadWorks tools to ensure
world examples may help you decide which processes will best                   that their communications systems meet their business
meet the needs of your end-users.                                              process requirements rather than having to build their
                                                                               processes around the limitations of their communications
                                                                               infrastructure. BroadWorks allows for multiple solutions.
Traditional Business Continuity
Solutions                                                                      Many companies have separate emergency policies
                                                                               and protocols for essential staff vs. non-essential staff:
Traditional business continuity solutions from PBX vendors and                 BroadWorks allows enterprises to model their com-
network equipment vendors — both in VoIP and TDM networks                      munications continuity protocols based on their existing
— typically suffer from the following deficiencies:                            business processes.

•   Expensive — Expenses include both the product cost of Re-
    mote Survivability “licenses,” and CAPEX/OPEX associated
    with maintaining lines or routes between enterprise sites.
                                                                       Examples
•   Vendor Lock-In — Survivability solutions from IP PBX ven-
    dors typically only work if your entire network is sourced from    By supporting a “tiered” model of business continuity, Broad-
    one vendor.                                                        Works allows both service providers and end-user enterprises to
                                                                       select a solution that works best for them. BroadWorks supports
•   Incomplete — Often, PBX vendors offer disaster recovery so-
                                                                       the following “tiers” of disaster recovery:
    lutions if there is an outage at the premise only, while service
    providers typically offer only network-based business continu-     •   Service Provider Data Center — BroadWorks deployments
    ity solutions.                                                         are geographically redundant. The platform will maintain
•   Generic — In the event of a disaster, some employees may               operations and self-heal even when there is a catastrophic
    be asked to remain home while others are sent to an alternate          outage at a central office or data center. Subscribers will
    business site. Implementing this scenario on PBXs or IP-               “failover” to the geographically redundant BroadWorks
    PBXs involves high-risk translations and routing changes and           server and then “rollback once the data center is restored.
    expensive professional services to implement and manage.               This occurs seamlessly, with no changes required to either
                                                                           the back office/OSS or the access equipment and network
                                                                           softswitches/gateways.
BroadSoft Business Continuity                                          •   Access Network/Site — Sophisticated BroadWorks SIP
                                                                           trunking policies allow for continuity even when a fault or out-

                  220 Perry Parkway            •      Gaithersburg, MD 20877              •      www.broadsoft.com
                                                                                   BroadWorks Business Continuity
PRODUCT DATA SHEET




    age occurs at the site or on the access network.                        Anywhere and Simultaneous Ring features allow users to
                                                                            have multiple devices or phone numbers associated with their
    — If an incoming call is destined for a site, but there is a fault
                                                                            account, including alternate IP phones, analog phones, mobile
      in the access network, BroadWorks can auto-reroute to
                                                                            devices or soft clients. Employees can make and receive calls
      an alternate “trunk group”. This backup trunk group may
                                                                            on these alternate devices, while keeping their phone number,
      go to the same site (via a different physical path) or to an
                                                                            BroadWorks features and corporate dial plans.
      alternate site/operator. BroadWorks can also “load-share”
      call traffic across the redundant routes when both are                — Hoteling — BroadWorks supports “hoteling” (sometimes
      available.                                                              called “hot desking”) functionality. This allows employees
                                                                              to log-in to a guest phone. Once they have logged in, the
    — If an incoming call is destined for a site but there is a fault
                                                                              phone acts exactly like their desk phone — all their net-
      in the customer premise device (e.g. an IAD/GW outage),
                                                                              work features, phone number(s), and dial plan capabilities
      BroadWorks can auto-reroute to an alternate customer
                                                                              “move” to the guest phone.
      premise device.
                                                                            — Remote Office and Teleworker Features — enterprise users
    — If an incoming call is destined for a site, but the site has
                                                                              can work from their home phone or use soft clients and
      reached its configured call capacity (per its purchase
                                                                              USB headsets, employing the BroadWorks Remote Office
      agreement with the service provider), BroadWorks
                                                                              and Teleworker features to maintain their business number,
      supports “Call Bursting” capability. This allows an
                                                                              dial plans (including click-to-dial and voice portal calling
      enterprise to receive additional calls even though it has
                                                                              to avoid long-distance charges on the home account) and
      reached its SLA limit. BroadWorks flags the CDRs for these
                                                                              business functionality.
      calls so that the service provider can charge a premium for
      these bursting calls.
                                                                         Summary
    — If an incoming call is destined for a site, but the employees
      cannot reach that location (e.g. due to a flood), Broad-           Every business — large or small, fixed or converged, single-site
      Works supports the ability for administrators to manually          or multi-site — demands some degree of Business Continuity.
      reroute traffic to an alternative “trunk group” or phone
      number/SIP-URI.                                                    BroadSoft’s market-leading BroadWorks platform not only natively
                                                                         supports Business Continuity at no cost to the Service provider,
    — For outgoing calls from the enterprise, if there is a network
                                                                         but also allows service providers and end-users to design
      access outage to the “primary” BroadWorks Server, the
                                                                         continuity and recovery solutions that meet the specific needs of
      network will auto-correct to send calls to the geo-
                                                                         their markets and businesses.
      graphically redundant backup BroadWorks server.
      Outgoing calls will continue to be sent to the redundant
      server until access to the primary network is restored.
    — For outgoing calls from the enterprise, if all VoIP outbound
      links are interrupted, BroadWorks supports premise-
      based devices that provide local survivability. These
      devices can both send outbound calls to the PSTN via a
      direct TDM connection and auto-sync the BroadWorks dial-
      plan, allowing intra-site calls (and features) to continue to
      work correctly, even though outbound calls are not sent to
      BroadWorks.
•   User Solutions — BroadWorks also supports user-based
    continuity features for SIP trunking and Hosted PBX. This is
    an extremely powerful feature, because it allows IT owners
    to customize their business continuity policies on a per-user
    or per-department basis. For example, in the event of an
    emergency, an enterprise might send non-essential person-
    nel home and essential personnel to a restricted location.
    Examples of per-user continuity solutions include:
•   Alternate Fixed and Mobile Devices — The BroadWorks




                   220 Perry Parkway             •      Gaithersburg, MD 20877            •      www.broadsoft.com

				
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