ARRIVAL & DEPARTURE for Flight & Cabin Crew
MUMBAI’S CHHATRAPTI SHIVAJI INT’L AIRPRORT
All crewmembers must fill out the Indian Immigration Form and Customs Form.
Since there is a significant amount of information required for each crewmember
on these forms it is best to accomplish this while enroute to India.
There are two separate forms: one for Immigration and one for Customs. They
have carbon paper in them so be careful about “writing through”.
Designate one crewmember to be in charge of both of these forms. You will be
required to retain the carbon copies in order to exit the country.
Do not leave the airport for the hotel until someone has a copy of
both of these forms.
Fairly self-explanatory. You will need your passport number, place of issue and
expiration date, Delta ID number & expiration date.
Fairly self-explanatory. Your alcohol/tobacco allowance is only that which would
be considered “for personal consumption”. “Other Items” might include
computers, mobile phones, personal effects, etc. List your foreign currency you
are carrying. There are limits for large amounts (particularly Indian Rupees) so
check the latest information before carrying anymore than modest amounts.
The crew must remain together when leaving the aircraft and proceeding through
Indian Immigration & Customs.
Follow the signs to Immigration. There is a podium type desk labeled “crew
clearance” where each crewmember must sign the Immigration Form in front of
the Indian Immigration Officer. After the last crewmember has signed make sure
the Immigration Officer “stamps” your form. This often occurs at a different area
further along in the Immigration Hall, normally at an office on the other side of all
the immigration desks. Sometimes they can stamp it here or you can wait for
them to go, stamp it and return.
A copy of this form must be retained by one of the crew.
You will need to it exit the country.
Continue via the signs for “Domestic passengers” to the right around Immigration
desks, then go left and follow signs through to Baggage Claim (2C) & Customs.
One of the crew should approach the central Customs Desk with the Customs
Form. It’s a semicircular desk near carousel #2. They will direct you to which
screening device they want you to use. Don’t just start putting your bags in one of
the machines until directed to it by Customs. You won’t necessarily go through
the one mark “crew clearance”. Everyone must go through together. Only your
baggage will be screened, not each crewmember.
After this screening you must get the Customs Form stamped. This will normally
occur at a desk very near the screening machines.
Again, one of the crew must retain a copy of this form.
You will need it to exit the country
You should now have copies of BOTH the immigration and the
Customs forms. Do not leave unless you have both.
From here you will walk to your left to exit the terminal. Once outside the bus
driver’s assistant will normally be watching for you as you exit the doors. There
will be a crowd standing there and he will lead you through this crowd to the bus.
If he is not there, proceed through to your left (through the crowd) where the bus
will be waiting approximately 80 yards away. It’s a large blue bus and has a
Delta logo on the front windscreen. This bus could be subject to change
depending upon transportation needs for this large 777 crew and possibly
different hotels than the Taj Mahal.
Expect the ride to the Taj Mahal Hotel to take 45 minutes to an hour depending
on traffic. Even late at night, during certain holidays & weekends the traffic can
be quite heavy.
The bus driver and his assistant accept tips in Indian Rupees or US Dollars.
(Currently $1 = 45 Rupees approx.).
The Taj Hotel is very good about giving you a wake-up call one hour prior to
pickup. They will normally phone you about five minutes after the first call to give
you a secondary wake-up. If the flight is delayed they will leave a message under
your door and/or a message on your phone. They will not disturb you in the
evening, as they know you will be trying to get some sleep before your departure.
Now is a good time to call the bell desk if you had any shopping delivered to the
The bus will be waiting for you outside the front door where you came in the night
before. Hotel porters will offer to take your bags out to the waiting bus; naturally
they will be looking for tips for their services too.
Make sure you have the copies of Immigration & Customs Forms.
Upon arriving at the airport you will be dropped off in a slightly different place
than where you were picked up. To enter the terminal you will need to walk
straight ahead from where the bus drops you (about 100 yards) to the same door
you exited the night before. Only crewmembers and airport staff, etc. are allowed
to go in this “out door”. There will be an armed guard or two by the door.
Go through two sets of sliding glass doors.
Once inside those doors you are going to turn right opposite booths (on your left)
marked “Kingfisher Airlines” & “Air Sahara” just past a “domestic passenger“
screening point. Go down the short hallway to two lifts numbered A-6 and A-8.
Take either one to the 2nd floor. There is also a stairway leading up to the right of
these lifts. Just outside the lift on the 2nd floor, turn immediately left, then
immediately right and follow the Delta sign into the operations room.
Fill out the section on the Customs Form about foreign currency you are taking
out of India. You can sign the Customs form now.
Do not sign the Immigration Form yet, as you will do it in front of an Immigration
Officer like you did on arrival.
You will also see a list of crew names with the “flight package” which each
crewmember must sign near his/her name. This will be given to the security
Additionally, you must put a paper baggage tag on each piece of your luggage.
There will normally be a supply of them in the briefing room. No need to put your
name on them, because it is only for the screeners to put a stamp on each piece
as you go through screening on the way to the airplane.
After briefing here (make note of the gate number), a Delta ground staff person
will normally walk you through to Immigration and Customs. You will go down
the same lifts you came up on but only to the 1st floor (not ground floor). Only one
of the lifts (A-6) goes down to the 1st floor. The other will only take you back
down to the ground floor, which is of no use to you if you are trying to go to the
airplane. They both have all the floor buttons inside but do not necessarily go to
all those floors. There are the same stairs available as well.
Upon coming out of the lift on the 1st floor you will walk through a hallway turning
left passing airline ops offices, Lufthansa Lounge, British Airways lounge and
coming out from behind some check-in desks. Turn right here and follow the
signs for Immigration. It will be another right turn just past the Kenyan Airlines
check-in desk to a “crew desk” where you will need to sign the Immigration Form
in front of the Immigration Officer. After the last crewmember signs, it needs to
be stamped. The Immigrations Officer there will do that and keep the copy.
You will now proceed straight ahead where one crewmember can present the
Customs form to the Customs Desk (in the same immediate area just beyond
Immigration). This desk is located just to the left side of a Bureau of Immigration
sign over an office. They will normally review the form briefly and give you a nod
of approval and stamp it. They will keep the copy now. Upon approval by a
Customs Officer you will proceed to screening at the gate area.
Gates 1- 5 are to the right and 6-10 to the left. You may be able to see your
aircraft out the window at this point, if in doubt about gate number. You can get to
the aircraft either way; it just means more walking if you go the longer way
You will go through a screening in the gate area. There is Duty Free in the area
just before going through screening at the gate. As in many places you can go to
the front of the queue for screening. Be aware that everyone’s bags generally go
through the same screening machine but there are separate body screeners for
men & women to walk through. Don’t worry about “beeping”, after passing
through them you will always be “wanded” anyway. The crew name list each of
you signed back in the briefing room will be given to the security personnel here.
From here the security personnel should unlock the door for you to gain access
directly to the airplane.