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					References
Following is a list of unsolicited customer comments and reviews from customer
e-mails, letters, and reviews posted on various web sites.


Work Completed Date: October 15, 2009
Hire Again: Yes

Description of Work:

I called Franz Termite Control to schedule a termite inspection. The inspector arrived on time and
confirmed we had dry fly termite infestation. A full report and quote was mailed to me in a timely
manner. I made my decision to go with Franz Termite Control by the positive reports on Angie's
list. The fumigation crew arrived per schedule and setup the fumigation tent. We have a metal
roof and the crew was experienced on how to walk on this type roof and no damage occurred.
Member Comments:
The entire process went very well. The communication and quality of work was great. I would
recommend and go with Franz in the future. Great job!

Overall         A
Price           A
Quality         A
Responsiveness A
Punctuality     A
Professionalism A


Sterling W. –October 14, 2009 – from an “A” grade rating on angieslist.com




  4041 Transport Street     Palo Alto, California 94303        ph (650) 493-0445 fax (650) 493-6408
                               Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                  1
CUSTOMER REVIEW OF FUMIGATION WORK – April 22, 2009
Last year, local treatment for termites. This year, whole house fumigation for termites. Prep work
was included and most of the clean-up was performed. Bags for food were available for cost and
advice was given as to how many I would need.

Local treatment was performed after inspection confirming termites were present. About a year later, we
found evidence close to the original area so decided to go with whole house fumigation. Considered orange
oil, but it's another local treatment and we were worried about getting all of the critters. Considered heat but
our wiring is original and we have a lot of electronics and plastic items, so we chose fumigation. With
fumigation, we were particularly concerned about a large, lovely camelia close to the house and a Meyer
lemon tree whose trunk touches one of the overhang's uprights in the back. Franz told us they could
probably work around the camelia and that they could put a separate bag over the lemon tree and then tent
over that bag and there was a good chance the lemon tree would survive. We live in this house, so there
was prep work to be done. Franz provided all the outside work including removing the old TV antenna and
removing and replacing fence boards next to the house. We needed to double bag all food, medicines, and
cosmetics. When we went to pick up the bags, the woman told me I would need maybe 1/2 the number I
was going to purchase. I went with her suggestion and I used all the bags but did not need the others I was
going to buy :0) We have several potted plants from small cactus size to tree size, in the back which we'd
moved, but I forgot to move the two plants at the front entryway. Franz moved them for us, which was great.
The tenting and aeration took place on schedule with no issues. We scheduled it well in advance because
we have dogs and cats to relocate with us. Franz could have provided the service much earlier if we had
wanted it earlier. Both the camelia and the lemon tree are doing fine. When we returned home, we could not
get the garage door to open (from the inside using opener button). Turns out it had been nailed shut from
the outside. We removed the nails and were able to operate the door again. I think this must have been an
oversight. In the garage, next to the door, I found a round plastic tray with a white mesh bag filled with
cotton-like fibers attached to it. I'm not sure how it was used in the process - maybe for testing that all the
gas was gone - probably another oversight to leave it behind. All in all, we are very happy with the service;
with the extra attention paid to our little lemon tree and straggler overlooked-by-me potted plants; with the
advice on bags; and to have the peace of mind that we got all the termites.

Overall             A
Price           A
Quality         A
ResponsivenessA
Punctuality     A
Professionalism A


Stephanie K. –April 22, 2009 – from an “A” grade rating on angieslist.com
_____________________________________________________________________________




  4041 Transport Street         Palo Alto, California 94303         ph (650) 493-0445 fax (650) 493-6408
                                   Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                       2
They treated a termite infested area in one room by direct application of pesticide.
Member Comments:
They came out once, did an inspection, and described a series of options for me. They helped me
to choose the one I wanted. Then a different person came out and did the work. They were all
courteous and arrived on time.

Overall         A
Price           A
Quality         A
ResponsivenessA
Punctuality     A
Professionalism A



Russell M. -September 10, 2008 – from an “A” grade rating on angieslist.com

Hire Again: Yes Approximate Cost: $180.00
Description of Work: Performed a whole house inspection.

They were the best of the three I used. The report was very thorough, they did a stellar job. The
inspector was available to answer all of my follow-up questions and even gave me some
recommendations on how to fix the house.
 Overall         A
 Price           B
 Quality         A
 ResponsivenessA
 Punctuality     A
 Professionalism A

Samuel V. - June 02, 2008 - from an “A” grade rating on angieslist.com


Hire Again: Yes
Description of Work: They did a tenting for termites and a separate treatment for another kind of
termites.
Comments: They were very competent and responsive. They price was very competitive.
 Overall         A
 Price           A
 Quality         A
 ResponsivenessA
 Punctuality     A
 Professionalism A

JOLENE C. - May 21, 2008 - from an “A” grade rating on angieslist.com


  4041 Transport Street     Palo Alto, California 94303        ph (650) 493-0445 fax (650) 493-6408
                               Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                  3
Hire Again: Yes - Approximate Cost: $2,000.00
Description of Work: Termite report, tenting; two different properties, about $2000.00 each.

Comments: We chose Franz Termite Control to do a report and tenting on the house we sold.
They organized everything including subbing out the tenting. They worked with the tenting guys to
protect a wisteria vine growing adjacent to the house. I am very fussy about my plants and even
though we were leaving this house, we wanted to be careful of all the growing things. They were
helpful and considerate of all my concerns. We were so pleased with their work we used them to
tent the house we purchased afterwards. Same particular attention to detail. We were very
pleased with their work and would recommend them.



Overall         A
Price           A
Quality         A
ResponsivenessA
Punctuality     A
Professionalism

ROGER D. - April 30, 2008 - from an “A” grade rating on angieslist.com
_____________________________________________________________________________




Hire Again: Yes - Approximate Cost: $2,600.00

Description of Work:
I had subterranean termites. They came to do an inspection the next day. The technician was
very knowledgeable and made sure that I understood what was occuring and the damage that
had already been done. I NEVER felt pressured in any way to use their service.
Member Comments:
They completed the work in about 4 hours. I was not there when they arrived. When I arrived
home, the lead person took the time to reconfirm what they were doing. He even took me around
the house to show me the prep work they had already completed. They were neat, professional
and very knowledgeable. The only complaint I have is that I was told that I did not need to be
there when they did the work. I called that morning to reconfirm only to find out that I needed to
sign the estimate and fax it back to them prior to starting the job. I think that they should have
contacted me in advance to ensure this was done prior to the day of the job. The potential
problem was averted but the last minute fire drill was unnecessary. I still give them a 10+.

Jan S. - from an “A” grade rating on angieslist.com
________________________________________________________________




  4041 Transport Street     Palo Alto, California 94303        ph (650) 493-0445 fax (650) 493-6408
                               Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                  4
Hire Again: Yes - Approximate Cost: $125.00
Description Of Work:
I have a 1300 square foot townhouse. They came in to check over the property and sign off on
any problems, so that I could list my house to be sold. There were no problems, so they did not
have to spray for anything.
Member Comments:
I did get a good impression from the guy that did the work. It was a short and sweet visit. He
came in to the house, checked out everything, and then gave me a clean bill of health so to
speak. I did pay them during the appointment, so I did get a $25 discount because of that.
 Overall           A
 Price             A
 Quality           A
 ResponsivenessA
 Punctuality       A
 Professionalism A

PETER C. - From an “A” grade rating on angieslist.com
_____________________________________________________________________________




Hire Again: Yes - Approximate Cost: $945.00

Description Of Work:
Franz Termite Control performed a termite inspection of my one-car detached garage. The
inspection confirmed that drywood termites were present. The garage was subsequently
fumigated by a subcontractor. Franz Termite Control does not perform fumigations themselves.
Member Comments:
I was very pleased with Franz Termite Control and their subcontractor. Jorge came on schedule
to inspect the garage and confirmed the presence of drywood termites. He said the infestation
was probably too widespread for local treatment to be effective. He recommended fumigation
(tenting). Cost of the inspection was $45 ($95 - $50 coupon from Angie's List). The subcontractor
sent a representative to look at the garage and then Franz provided an estimate of $900 to tent it.
All this was performed promptly. It was agreed to perform the fumigation at that price and the
fumigation was performed on schedule about a week later. The subcontractor clearly explained
the prep work I needed to do, and they did a good job of cleaning up at the end. The fumigation
came with a three-year warranty.

THOMAS P. - From an “A” grade rating on angieslist.com

  4041 Transport Street     Palo Alto, California 94303        ph (650) 493-0445 fax (650) 493-6408
                               Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                  5
Hire Again: Yes - Approximate Cost: $385.00
Description Of Work:
Greg, the inspector arrived punctually and did a thorough inspection. He was friendly, very
knowledgeable and helpful. He explained what he would recommend, pros and cons, and
estimate for the various alternatives. We trusted him and after negotiating the price, decided to go
with Franz. Pastor and an assistant arrived punctually. He surveyed the location of the termite
infestation and explained the procedure, effects, safety precautions. They were very helpful and
answered all our questions in a friendly, thorough manner. They removed and disposed of the
affected box with its contents and the damaged part of a chest. They then dug parts of the
basement ground and injected the termecide, spraying the surrounding ground. We were very
satisfied with the whole experience and would use them again.
Member Comments:
We were very satisfied with the whole experience and would use them again.
 Overall            A
 Price              A
 Quality            A
 ResponsivenessA
 Punctuality        A
 Professionalism A

DANIELLE H. . - From an “A” grade rating on angieslist.com
_____________________________________________________________________________
Report Date: October 11, 2008

A very thorough inspection was done on our residence. Franz found a big problem with wood rot
from improper flashing on the upstairs deck on a huge glue-lam beam holding up part of the
second story. With the help of Mike and their great team, we were able to have a 1/2 inch metal
support fabricated and installed which took care of this very tricky problem, and certainly a more
costly problem down the road if left undetected. Amazing experience. Probably the best company
and work crew I have ever had to work with on a home project.
Member Comments:
Really a great experience.

Overall        A
Price          A
Quality        A
Responsiveness A
Punctuality    A
ProfessionalismA


Kristine S. – Los Altos, CA - From an “A” grade rating on angieslist.com



  4041 Transport Street     Palo Alto, California 94303         ph (650) 493-0445 fax (650) 493-6408
                                Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                   6
Mike-
Thank you for working with us on our Termidor treatment, including answering our questions
earlier in the year and scheduling the treatment in the midst of our paving project. You were of
great assistance to us in making the treatment decisions.
I wanted to let you know our plan for that kitchen/fireplace wall. Now that your technicians have
completed the treatment and removed the termite tube that was in place, we will not replace the
drywall we have cut out, but instead tape black plastic over the area, restore the
cabinets/appliances, and just let it be until we’re ready to do our kitchen remodel. At that point,
we’ll again have access to the back of the fireplace masonry and I’ll let you know what we find —
hopefully, no more subs!
And FYI, your technicians did a very thorough job on the both the perimeter and the
kitchen/fireplace treatments, and we were very pleased with their work and their courtesy to us
and our property. I’m confirmed now in my prior referral to Jeanne S. and will refer to Franz at
any opportunity.
Much appreciated,
Trish C.
_____________________________________________________________________________
Dear Mike,

I appreciate very much your superb service this month, both arranging for the tenting and the
subterranean treatment.

The Cost Less people worked very efficiently.

Following that, Alfredo and Alphonso did very well in their work, as well as explaining everything
to me. I even showed them the 1972 report done by your father, which interested them.
One of them, I think it was Alphonso, said he had started with your dad in 1973. I remember
walking into your dad's office in 1972 on California Avenue near where Kinko's now is. He
conducted the inspection that year.

I received the bill in the mail yesterday, and will be phoning in my credit card data on Monday,
October 2.

Thank you for great work, including the scheduling. I now will enjoy my house more, without the
unwanted visitors.

Until the next inspection,
David V.

Mikes Note: During the fumigation – there was some unwarranted damage to the roof of the
house – Franz Termite covered the bill for roof repair.




  4041 Transport Street      Palo Alto, California 94303        ph (650) 493-0445 fax (650) 493-6408
                                Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                   7
"I originally had only hired Franz Termite Control for my termite inspection, but I was impressed
with the inspector and his honesty, so after the independent inspection and report, I decided to let
Franz do the termite eradication. They seemed to do a thorough job." Karen K. – Palo Alto

Review from servicemagic.com


"Very personable and experienced employees. They identified the problems and took care of
them at minimal cost." Alan B. – Mountain View

Review from servicemagic.com


"They were on time - very friendly - did the work they promised - and didn't add any surprise
costs. Very pleased and the price was reasonable."
 Dave O. – San Jose

Review from servicemagic.com



"Responded to follow-up inquiries. Clean work in house."        Zohar L. – Palo Alto

Review from servicemagic.com

Dear Michael,

I am writing to tell you how much we appreciated Tim Masters' thorough and informative
inspection of my home yesterday morning. There were any number of elements that impressed
me. For one, there was absolutely no question that his appraisal was honest and that he was not
trying to jack up the fees. Also, he kept me informed during each phase of the inspection. This
helped me to clearly understand the entire process without feeling the least bit overwhelmed. Tim
also left no doubt that he was extremely knowledgeable in his field. And finally, his positive
personality made him a joy to work with.

As you can appreciate, finding you have termite problems can be a traumatic experience. But
Tim's clear explanations of both problems and solutions left me feeling decidedly in control.

Due to Tim's high degree of professionalism, I would not hesitate to recommend your company to
my friends and neighbors. For if Tim is reflective of the quality of your workforce, you are indeed
in good hands.

Best Regards,
Roger B. - Redwood City
PS: I am copying G D because he was the individual who recommended your company to me.

Unsolicited e-mail from a happy customer
  4041 Transport Street     Palo Alto, California 94303         ph (650) 493-0445 fax (650) 493-6408
                                Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                   8
Greg, I'm most impressed with your team. I believe no better job could have been done. I was
diligent in selecting Franz, and I feel that the diligence has been rewarded. Please pass along to
your team my highest compliments and appreciation.

Your three men arrived early, 1:45pm and left at 3:45pm. The garage corner by the back door
needed lots of foam. Total for there and for the rest of the house was 7 cans. I've just gotten my
garage belongings back in place.

I feel much warmer about my house. Again it belongs to me and not to those who have been
eating away the timbers.

I'll keep a look out for further trouble over the coming months. Please schedule me for a review
early next September.

THANK YOU,

Oliver G.

9/22/2009 unsolicited e-mail from a happy customer




  4041 Transport Street     Palo Alto, California 94303        ph (650) 493-0445 fax (650) 493-6408
                               Br. 3 Reg. PR 0938 CA. Cont. Lic. 629345

                                                  9

				
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