Dream.Think.Do Want to w ork in Gove WIG Program rnme nt? Working In Government Deliver and Monitor Service to Clients Monday 30th November 09 9:30 am— 5:00 pm This is one of the workshops within Dream.Think.Do’s (DTD) WIG (Working Venue to be advised In Government) program. It can be undertaken as a single unit or with some or all of the other units within the WIG program. Delivering service to clients incorporates the following Public Sector COST: Training Package unit: The cost of this workshop is $400, which includes PSPGOV402B — Deliver and monitor service to clients assessment of the unit. This workshop covers delivering, monitoring, improving and reviewing quality client service within a Government environment to both internal and external clients. Upon successful completion of all assessable activities, the participants will receive a Statement of Attainment for the above unit. For further information, or to enrol in all or any of the workshops within the WIG program, contact one of DTDs qualified training team WORKSHOP OUTLINE using the contact details below. 9:30 Welcome 9:50 What is client service? 10:20 Identifying and understanding client needs 11:00 Morning tea 11:15 Delivering quality solutions 12:30 LUNCH 1:15 Communicating with clients 3:00 Afternoon tea 3:15 Monitoring service quality 4:00 Improving service quality 4:45 Review 5:00 Close DTD Contact Details: Dream.Think.Do (DTD) is a Registered Training Organisation (RTO). As well as the above training program, DTD can tailor training to your Phone: 02 61560458 specific individual and or group needs. Email: email@example.com To discuss a more tailored approach, contact Suzana Evans at firstname.lastname@example.org Web: www.dtd.net.au All DTD trainers and assessors are fully qualified.