Ann Marie Patterson
2 0 2 5 2 8t h St . # 2 2 4 Sa cra men t o , C A 9 5 8 1 8 9 1 6 .4 5 5 .5 2 8 9 an n mar i ep at t ers on @ g mai l .c o m
SKILLS
SOFTWARE & TECHNICAL MS O f fi c e 2 0 0 0 – 2 0 0 7 O p en O f fi c e G oogl e O f fi c e A C T D at ab as e W in d ows 9 5 – XP U n ix/L in u x OS CSS /H T ML In t er me d i at e – Ad van c e d In t er me d i at e A dva n ce d In t er me d i at e A dva n ce d B egin n in g –In t e r me d i at e B egin n in g
PROCEDURES D es ign of t ra in in g p r oc e du res an d c orr es p on d in g d oc u me n t at i on . F ilin g s ys t e m d es ign , i mp l e me n t at i on an d main t en an c e . St an da r d o f fi c e p r oc e du r es in clu d in g c omp os it i on of b u s i n es s c orr es p on den c e , fi lin g , on lin e & pr in t r es e ar ch , mu lt i -l in e ph on es , an d ot h e r o f fi c e equ i p me n t .
EXPERIENCE
BEYOND THE PROSCENIUM PRODUCTIONS In de p en d en t C o nt r a c t or S ep . 2 00 1 – O c t. 2 0 0 9
Part i c ip at e d in al l as p e ct s of t h eat r e pr o du ct i on in clu din g e l e ct r on i c op e rat i on , p er for man c e , s et c o n s t ru ct i on , et c . Pr ovi d e d e x ce ll en t c u s t ome r s erv i c e as B ox O f fi c e / C on c es s i on s man a g er . Offi c e M a na g e r Ap r. 2 0 0 5 – A pr . 2 0 0 6
D es ign e d an d i mp l e me n t e d n e w s ys t e ms for e le ct r on i c an d p ap er fi l es . C o mp os ed an d org an i ze d orig in a l c or r es p on d en c e for ma rk et i n g an d pu bli c re lat i on s . D es ign e d n e w p r oc es s for B ox O f fi c e e mp l oy ees wh i ch gr e at ly in cr eas ed e f fi c ien c y f or d e m og ra ph i c an d fin an cia l t rack in g . REVELL COMMUNICATIONS In de p en d en t C o nt r a c t or ( T e mp o ra r y ) M ay 2 0 0 9 – S ep . 2 00 9
In c r eas ed S ch ool D is t rict p art i c ip at i on fo r F ir e work s Sa fe t y Pr ogr a m 1 0 0 % ov er pr ev i ou s t wo y ea rs . R ev is e d n e ws art i c l e t rack in g pr oc e du res an d c o mp os e d n e w t rain in g d ocu men t at i on . C on du ct ed pr in t a n d we b b as e d r es ear ch . A ct e d as s u bs t it u t e E xe cu t i ve As s is t an t d u rin g r eg u la r e mp l oy e e ’s v a cat i on .
VRP.INFO In de p en d en t C o nt r a c t or Oc t. 2 0 0 7 – M a y 20 0 8
R es e ar ch e d p ot en t ia l a dv e rt is ers for bu s i n es s -t o-bu s in es s s al es . Ma in t ain e d e xt en s i v e c on t a ct d at ab as e in cl u d in g pr ev i ou s c or res p on d en c e . F ocu s e d on h a r d -t o-r ea ch bu s in es s es in t h e S ou t h b a y ar ea . JONES & STOKES C o m m en t P r o c es so r, CA T P ro j e c t (T e m po r a ry ) M ar . 2 0 05 – J un . 2 00 5
In c r eas ed s pe e d an d e f fi c ien c y f or i d en t i f yin g f or m l et t e rs via t h e cr e at i on of a k e y wor d ori en t e d for m in d ex . As s is t e d wit h al l as p e ct s of ma il r oo m s u p er vis i on in c lu d in g q u alit y c on t r ol , c on t en t s ort in g /an a l ys is , dat a en t r y an d e mp l oy e e t rai n in g . EMH OPINION SAMPLING Te l ep h on e R ep r es e n t a ti v e Aug . 2 0 04 – F e b. 2 0 0 5
R e c or de d pu b li c op i n i on s wit h a h i gh d e gre e of a c c u ra c y i n b ot h pa pe r an d el e ct r on i c me d iu ms . C on s is t en t l y p er f or m e d at 1 3 0 % o f m on t h ly qu ot a . EPPIE'S RESTAURANT L ea d G r a ve y a rd S e rv e r Oc t. 2 0 0 2 – Au g. 2 0 0 3
Su p er vi s e d an d t ra in e d F OH p e rs on n el on G ra ve y ar d Sh i ft Pr oc e du r es . As s is t e d wit h we ek l y in ven t or y c ou n t s an d s t or e pr es en t at i on . STATENET D ep a r t m en t a l Te c h S up po r t J a n. 1 9 9 9 – O c t. 2 0 0 2
Tr ain e d of n e w e mp l oy e es on des k t op a p pl i cat i on s an d d ep ar t men t p r oc e du r es . Pe r for me d s oft war e u s er a c c e pt an ce t es t in g an d pu r ch as in g r e c om me n d at i on s . In c r eas ed e f fi c ien c y f or I T de pa rt men t b y p r ovi d in g d e pa rt me n t a l d es k t op an d t ech n i ca l s u p p ort . Ed i t o r ia l As s is t a nt Aug . 1 9 98 – O c t. 2 0 0 2
Sp e d u p t ra in in g t i m e b y de v el op in g i mp r ov e d t r ain i n g an d or gan i z at i on a l d ocu men t at i on . Pr ovi d e d e xt e n s i ve o n lin e , p h on e an d pr i n t res ea r ch for t h e p r odu ct i on o f a we ek ly pr in t an d el e ct r on i c p u b li c at i on wit h a foc u s on g ov e r n men t an d pu bl i c p oli c y . W r ot e an d c o mp i l ed n e ws a rt i cl es an d s u p p ort iv e t ext on s t ri ct d ea dl in es . Ma n ag e d b all ot me as u re an d ca mp a i gn c o n t ribu t i on s dat a bas e s . Ma rk et e d p rin t p r od u ct s t o pr os p e ct iv e c u s t ome rs . Pr ovi d e d cu s t ome r s er vi c e for pu bl i cat i o n in qu iri es an d s u bs cr i pt i on s . THE UNION RESTAURANT L ea d Lu n c h Se r v e r D e c. 1 9 9 7 – M ay 1 9 9 8
Pr ovi d e d e x ce ll en t c u s t ome r s erv i c e du ri n g bu s y lu n ch s c h e d u le in a h igh v olu me t ou ris t a r ea . Tr ain e d n e w e mp l oy e es on p r oc e du r es in c lu d in g cas h h an dl in g wit h ou t a re gis t e r . As s is t e d wit h r egu la r in v en t or y of F OH s u p pli es .