Request to Return Form

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					                                                        ABN: 99 062 758 632 ACN: 062 758 632
                                             PO Box 12211 A'Beckett St MELBOURNE VIC 8006
                                              Level 21, 390 St Kilda Road, Melbourne, VIC 3004
                                                                           Ph: +61 3 9832 8188
                                                                          Fax: +61 3 9832 8199
                                                             Email: sales@tveraustralia.com.au
                                                                       Internet: www.atpl.net.au


Request to Return Form
Please complete the details requested below and return the form to us at TVET Australia Ltd.
Please print your details clearly. Thank you.


Name:                   __________________   Position:            _______________________

Organisation:           ____________________________________________________________

Street Address:     ___________________________________________

Suburb:             ___________________________________________

State:                  __________________   Postcode:            ____

Email:              ___________________________________________

Telephone:              __________________   Facsimile:           _______________________



Customer Purchase Order No:        __________________________ Dated: _________________

TVET Packing Slip / Invoice No: __________________________ Dated: _________________



             Items Proposed for Return: (please attach list if insufficient space)


Stockcode       Title                                              Quantity      Invoice Price




Reason for Request to return:
(Please ensure that you read thoroughly our conditions of return which in on the next page)
                                 Conditions of Return
Returns will be accepted on the following basis:

    1. All returns will be approved or rejected at ATP’s discretion. Where a sample of the
       product is available on our website, ATP is not automatically responsible for accepting
       returns where there is a customer error.

    2. A request to return can be made to ATP within 21 days of receipt of the product.
       This may be done by completing the request to return form and sending it to ATP via fax,
       mail or email.

    3. Approved returns will receive a credit and will be processed for the invoiced value of the
       stock returned, less a $20.00 charge for administration, handling and storage, or 25% of
       the invoiced value of the books returned, whichever is the greater.

    4. Where ATP is in error, a full credit will be issued at no cost to the customer.

    5. CD products are not returnable for credit - unless they are defective and therefore not
       usable for technical reasons.


Bookshop returns

Returns of surplus stock will be accepted on the following basis:

    1. All returns will be approved or rejected at ATP’s discretion. Where a sample of the
       product is available on our website, ATP is not automatically responsible for accepting
       returns where there is a customer error.

    2. Bookshops seeking to return unsold stock must first apply, in writing,
       for permission to return.

    3. ATP must be advised of stock to be returned within 4 calendar months of its packing slip
       date. Returns requested outside this timeframe will not be considered.

    4. Goods must be returned within 10 working days of the date of approval to return.

    5. All returns attract a minimum charge of $40.00, or 40% of the value of the stock returned,
       whichever is the greater.

    6. The freight cost of returns will be at the bookshop's expense.

    7. Stock returned in a condition unsuitable for resale will not be credited.


For clarification of any of the above points, please contact

TVET Australia Ltd on + 61 3 9832 8188

				
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Description: Request to Return Form