Snap-on Electric Pressure Washer FAQ 1. Defective or missing parts, in-warranty unit: Use account number SNAPON to ship replacements for defective or missing parts. List the model, serial number, reason for the shipment (missing or defective), store and location where purchased. Please use the customer’s phone number in the PO slot (8) in the header. Do NOT add shipping or change shipping codes as this is automated. 2. Defective units: After going thru the trouble shooting guide with the customer and it is determined that the unit is defective please instruct the customer to return the unit to the store for either a replacement or a refund. If the customer is in a location away from a Costco store the alternate method is to fill in a “Snap-on Electric Pressure Washer Refund Form”. Please complete all information requested on the form and place the form to be picked up by the administrative group. We will contact the customer back with the details. The explanation is that an ARS tag will be issued to the customer along with a refund request form. Upon receipt of the defective unit the customer will be issued a refund check. Please do not create the ARS tag at the time of talking with the customer. Fill in the form and we will contact the customer back within 24 business hours (M-F). 3. Cleaners and detergents: Snap-on does not market pressure washer detergent however there are many different brands of detergents designed specifically for pressure washer use. The products available include cleaning formulas for decks, siding, concrete, glass, etc. Many different brands are available including products marketed by Generac, Campbell Hausfield, Karcher, Briggs and Stratton, Hotsy, and Monster Labs just to name a few. These products are widely available at hardware, home improvement, lawn and garden stores. Do NOT use bleach!!!!! 4. Hose and wand extensions: Snap-on does not offer or recommend hose and wand extensions for use with their pressure washers. 5. Extension cords for electric pressure washers: Extension cords are not recommended for use with the product however if an extension cord must be used the cord MUST be at least a 12 gauge in size and not to exceed 25 feet. Cords of a smaller gauge and/or longer length may cause the electric pump motor to overheat causing damages, thus voiding the warranty. Cords must be a 3 prong to prevent possible electrical shock. Note: The smaller the number rating on an electric cord the larger the size of wire, a 12 gauge wire being larger than a 14 gauge wire. 6. Applying detergent: The pressure adjust collar on the wand must be set in the low pressure position for the chemical injection to work. To adjust to low pressure, with the gun/wand pointing away from the operator, turn the collar (gray in color) all the way to the right. Once the collar is adjusted then the cone on the end of the wand may be adjusted to obtain the desired spray pattern. 7. Trouble shooting: Please refer to the trouble shooting guide within the owner’s manual. An additional item not mentioned in the manual would be if you receive a call where the unit spurts or skips while running. This is normally due an insufficient water supply. The unit requires a minimum of 1.6 gallons per minutes of water to allow for continuous running. Have the customer measure the flow at water (process of using a couple of gallon containers and actually measuring how much water flows in a minute) to make sure there is sufficient flow available. Also be sure to check for restrictions in the hose supplying the water and to be sure any filters are clean. 8. Storage: Follow the instruction within the manual. Do not store the unit in any area subject to freezing. Any remaining water in a unit may destroy a pump, hose, wand or gun due to expansion from freezing which is not covered by warranty.