GOODWILL INDUSTRIES OF SOUTHEASTERN WISCONSIN AND METROPOLITAN CHICAGO ANNUAL REPORT

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GOODWILL INDUSTRIES OF SOUTHEASTERN WISCONSIN AND METROPOLITAN CHICAGO 2006 ANNUAL REPORT James O. Wright Center 6055 N. 91st Street P.O. Box 250973 Milwaukee, WI 53225-6518 www.goodwillsew.com TEL: 414-353-6400 TTY: 414-353-6860 Metropolitan Chicago Center 819 S. Wabash Ave. 4th floor Chicago, IL 60605-2153 www.goodwillchicago.com TEL: 312-212-1290 TTY: 312-212-2226 The Year in Numbers DEAR FRIENDS, 13/10 Counties served in Wisconsin/Illinois MISSION: Goodwill provides training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. VISION: Our vision is to be the recognized This last year was a time of renewal, focus and continued growth for our organization. It can be seen in many ways, sometimes with awards and partnerships, and other times through the less visible but important victories of the people we serve. Goodwill was the recipient of a number of awards, certiﬁcations and accreditations this past year, giving formal stamps of approval to our strong programs and services. As you will see in the pages that follow, we have met rigorous standards for quality, earned accreditation for our rehabilitation programs, and been cited as “exceptional” by an independent evaluator of non-proﬁt organizations for ﬁscal responsibility and ﬁnancial health. Our growth has been steady with the opening of two new Goodwill Store and Donation Centers and the expansion of others. More companies are recognizing the value of doing business with Goodwill, evidenced by an increase in Commercial Service sales revenue. Two of our longstanding customers, Froedtert Hospital and Rust-Oleum, were named Goodwill’s Power Partners in 2006, demonstrating that they value social accountability and community re-investment. These milestones would not have been possible without the dedication of nearly 3,500 employees, over 40% of whom have disabilities. In an eﬀort to serve more people, this year we partnered with the Milwaukee Area Technical College to provide employment support services. Our new Opportunity Worker program proved to be a valuable solution in helping to address the long waiting list of high school graduates with severe disabilities. Goodwill provided the necessary support so that some of these men and women did not have to wait, in some cases for several years, for a chance at a job. In this report, you will learn more about eight individuals from among the 11,389 people we served in 2006. We are conﬁdent that their stories will inspire you, just as they have inspired us. 11,389 Individuals who received Goodwill services 2,490 Individuals placed into community employment $34.9 million Projected annual earnings by individuals placed into community employment 50 Goodwill locations 21 Goodwill Store & Donation Centers 1,451,818 Donors (clothing and household items) 2,765,916 Retail sales transactions $63 million Annual employee earnings $19 million Annual employee beneﬁt dollars $13.8 million Estimated annual payroll and income taxes paid by employees $106,839 Dollar value provided to families through Community Assistance Voucher Program 3,485 Total Goodwill employees 1,458 Goodwill employees with disabilities 2006 by County: • Individuals who received services • Individuals entering employment • Projected annual earnings by individuals entering employment • Employees and paid participants residing in County * • Employee and paid participant earnings* * 2006 Year to Date cumulative Waukesha 282 35 $318,443 334 $5,032,781 Kenosha 4434 1494 $22,144,297 380 $6,649,002 Milwaukee 3931 325 $3,514,070 1641 $14,217,426 All others 108 9 $116,101 931 $9,037,698 Racine 765 40 $530,781 395 $5,829,343 leader in helping people with disabilities and other barriers to employment develop work and life skills, find work, and successfully perform that work. Mason Ross Board Chair John L. Miller President and CEO Lake 490 153 $2,131,436 922 $15,143,344 Cook 1379 434 $6,191,949 730 $7,150,162 HIGHLIGHTS FROM 2006 Power Partners On an annual basis, Goodwill recognizes companies that demonstrate commitment to Goodwill’s mission by providing substantial, ongoing work opportunities. To date, four organizations have been awarded the Power Partner designation. In 2006, the award went to Froedtert Hospital and Rust-Oleum. The 2005 award winners were Briggs & Stratton and Kelch. In 2006, Goodwill processed 3.8 million pounds of laundry for Froedtert and assembled over 2.5 million units for Rust-Oleum. From linen laundering and paint-kit assembly and Laundry operations. This certification formally recognized Goodwill’s commitment to quality. Goodwill also earned a three-year CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation, which means Goodwill’s programs and services have demonstrated that they meet recognized and rigorous quality standards for rehabilitation services. Although the survey process focuses on human service program areas, there are standards that apply to the business practices of the whole agency, such as accessibility, safety, leadership, finance and governance. Four Star Rating Charity Navigator, America’s largest independent evaluator of charities, awarded Goodwill a four-star ‘exceptional’ rating in 2006. Goodwill received the highest possible rating for being both fiscally responsible and financially healthy. Retro Rendezvous Goodwill presented its third annual fundraising event in October at the Hyatt in downtown Milwaukee, with over 600 guests attending the gala. The festivities began with a silent auction, and continued after dinner with two fashion productions. The first was a Goodwill vintage fashion show titled “First Ladies of Fashion,” which highlighted clothing representative of various Presidential wives. The second production included current fall fashions from Boston Store, one of Goodwill’s corporate sponsors. Several athletes and local broadcast personalities participated both as models and moderators. Green Bay Packer and Goodwill spokesperson Donald Driver, his wife Betina, and their children were celebrity models for the event. Driver was joined by Green Bay Packers Santana Dotson and Rob Davis, along with Laura Hawk, wife of Green Bay Packer A.J. Hawk. Vince Vitrano and Shelly Walcott from WTMJ-4 served as emcees. Alison de Castro and Molly Fay, hosts of the WTMJ-4 “The Morning Blend” show, onair talent Dan Kyle from WKTI and Greg Matzek from 620 WTMJ also participated. Over $50,000 was raised and used to support the purchase of a bathing system, computers, vehicles, an electric lift and several other items for Goodwill programs and services. NISH Award Goodwill was given the Performance Excellence in Using the JWOD Program to Further Its Mission Award for its partnership with the U.S. Navy. The award honors the contributions of a nonprofit agency in support of people with disabilities and the manner in which the Javits-Wagner-O’Day (JWOD) Program supports the mission of the nonprofit agency. Through the JWOD program, administered by NISH, Goodwill provides food service, logistics, and administrative services to the U.S. Navy at Naval Station Great Lakes, employing nearly 900 individuals with disabilities. New Advertising Campaigns In 2006, Goodwill ran two different marketing campaigns—one highlighting retail operations and one focusing on human services. The retail campaign, using the “Amazing” theme, featured the high quality and great selection of items that can be found at Goodwill stores. One spot highlighted the dynamic selection of clothing and shoes that are available at Goodwill. A second featured Kristan Cunningham, star of HGTV’s Design on a Dime, taking advantage of the great selection of furniture and household items. A third focused on Halloween finds. The spots featured bright colors and contemporary music. Billboards, radio, direct mail, print ads and transit advertising also used the same campaign theme. The second marketing campaign focused on Goodwill’s mission-related Younkers and Herberger’s stores were a huge success. In March, a combined 1.2 million pounds of donations were collected in our service area—409,000 pounds from southeastern Wisconsin and 839,500 pounds in the metropolitan Chicago area, up 23% from the prior year. In September, a combined 1.607 million pounds were collected—523,500 pounds from southeastern Wisconsin and 1.084 million pounds in the metropolitan Chicago area, up 35% from last fall’s totals. Back with a Pack Goodwill teamed up with WISN-TV 12 and Goodwill spokesperson Green Bay Packer Donald Driver for a special promotion called “Back with a Pack.” Shoppers filled out entry forms for children enrolled in school— from kindergarten to college. Twelve randomly chosen winners received a $200 shopping spree at Goodwill, a chance to spend two hours shopping with Driver, a backpack filled with school supplies and an autographed mini-helmet. Javits-Wagner-O’Day (JWOD) Champion Award for his support of people with disabilities. Durbin received the award because of his correspondence with former Secretary of Defense Donald Rumsfeld, asking the Department of Defense to adopt a one-year moratorium on transferring service contracts from the JWOD program, which provides employment and job training for people who are blind or who have other severe disabilities. New Stores In 2006, Goodwill became part of two new communities with the opening of Goodwill Store & Donation Centers in New Berlin, Wisconsin and Bartlett, Illinois. headquarters, Goodwill trains people with disabilities and other barriers to employment to work as cashiers, stockers, and customer service attendants. Goodwill DataShield In mid 2006, Goodwill assumed responsibility for the business operations of a secure document destruction company. The new business is called Goodwill DataShield. Operating out of the Goodwill Center for Work & Training at Vogel Avenue, this business provides increased job opportunities for people with disabilities, and provides professional document disposal services that meet all current regulatory standards for destruction of sensitive information. Fatherhood Award Goodwill Industries of Metropolitan Chicago received an award from the Illinois Council on Responsible Fatherhood, a gubernatorial committee, for its work with young fathers. to parts packaging and component inspection, the commercial business these companies provide to Goodwill has improved the lives of countless individuals, promoting confidence, dignity and self-worth. ISO-9001 Certification and CARF Accreditation In 2006, Goodwill became an ISO-9001 certified company in its Commercial Services, Work Services work. Green Bay Packer Donald Driver spoke about the importance of teamwork, coupled with images of individuals who receive services from Goodwill. These commercials can be seen on Goodwill’s website at www. goodwillsew.com. Goodwill Sale Breaks Record The spring and fall Goodwill Sales at all Carson Pirie Scott & Co., Boston Store, Bergner’s, Hall of Fame Award The Kiwanis Club of Milwaukee presented the prestigious Kiwanis Hall of Fame Award to Goodwill Industries because of its long-standing corporate citizenship in Milwaukee. Senator Durbin Recognized Senator Richard J. Durbin (D-IL) visited Goodwill Industries of Metropolitan Chicago to receive the Amazing Rec Room Redo Jeff and Cori Cole of Greenfield, Wisconsin were the lucky recipients of a $1,000 shopping spree at Goodwill and a treasure trove of Brewer memorabilia. The Amazing Rec Room Redo contest was a joint promotion with Goodwill, Fox Six and the Milwaukee Brewers. Partnership with Walgreens Goodwill Industries of Metropolitan Chicago formed a new training partnership with Walgreens, the largest drugstore chain in the Midwest. At the Chicago KATIE Sometimes joy is the source of your smile, but sometimes smiles can be the source of joy all around you. (Anonymous) When you walk up to the concession stand at the ball park or sports arena, you probably order nachos and a soft drink without much thought. But for Goodwill participants like Katie Bartlett, the plastic pumps that dispense the cheese are the key to fulfillment and independence. Katie assembles cheese and chili pumps as part of the Opportunity Worker Program, created by Goodwill in response to a growing number of people with disabilities who are waiting for government funding in order to receive services. This program has allowed Katie to graduate from high school and then immediately begin employment with Goodwill at the Vogel Avenue location. Although Cerebral Palsy has limited Katie’s use of one hand, that hasn’t stopped her from being one of the fastest at her job, putting together nearly 400 pumps a day. “She simply showed us that she could adapt the skill and use one hand,” said Steve Hanson, her supervisor. Katie is part of a team that assembles more than 300,000 units per month. Katie has a big smile for everyone at Goodwill. She loves her job, and it shows. Katie is proud to be earning her own money, which she loves to spend on art supplies and books. But when asked what she likes most about her job, she flashes a million dollar smile and says, “my friends.” For Debbie Bartlett, Katie’s mom, watching her daughter grow with the program is a joy. “With our son Michael, we had to wait nearly four years after high school for his placement. You can imagine what a wait like that can do to someone’s spirit. Because of the Opportunity Worker Program, Katie was able to begin work right away. She feels like an adult, she has friends and social interaction, but most importantly, Katie has purpose.” “People with disabilities and other barriers to work are just like everyone else – they simply want to be given a chance.” — Debbie Bartlett, Katie’s Mom Opportunity Worker Program Work provides benefits that extend far beyond a paycheck. The work experience offers so much more: a sense of purpose and accomplishment, opportunity for personal growth, a chance for self-reliance and a place to build enduring friendships. Goodwill provides job training and placement as well as a Work Services Program, which offers opportunities for people who can only work in a supported environment that is tailored to their individual needs. With over 300 young men and women with severe disabilities who have graduated from high school on a waiting list, the demand far exceeds the space available. Some individuals have been waiting for years for a chance at employment. Goodwill responded to this need by creating the Opportunity Worker Program to serve those without funding. Through this program, Goodwill provides the environment and jobs to allow these individuals to be productive and earn that much anticipated paycheck. Goodwill funds the program with donations from local foundations and businesses, as well as from revenue earned through retail operations. For participants like Katie, this program allows individuals to begin work after completing high school, without the long and often depressing wait for services. The participants receive a paycheck, often the first of their lives. For most, the Opportunity Worker Program has been a dream come true. J OHNNIE RAY When you meet Johnnie Ray Richardson, he will greet you with a warm smile and a hearty handshake. He is known to the Sailors at Naval Station Great Lakes as “the Hot Dog Man” because of the hot dog cart he runs outside the barracks. His family knows him to be a kind father and husband, and a good parishioner at his church. But Johnnie knows himself as a man who has beaten the odds – someone who didn’t become a statistic – and uses that blessing as motivation to excel. Johnnie Ray was born in Chicago, one of 12 brothers. His family lived in Cabrini Green, a Chicago housing project known for poverty, gang violence, drugs and overcrowding. Johnnie Ray’s mother died when he was young, and he and his brothers were raised by Aunt Estella, who Johnnie Ray says “meant business.” As other kids his age were joining gangs and experimenting with drugs, Johnnie Ray was attending school, completing homework and going to church on Sundays. “God blessed me by steering me away from all the negative things around me. It is important for me to honor him with the way I live my life.” After graduating from high school, Johnnie worked around Chicago, then joined the Marines, where he served in California for four years. He returned to Chicago after his service was complete and continued working in Chicago. In 2002 Johnnie Ray decided it was time for a change, and settled in Waukegan. He met and married his wife Syrese that year, and through the VA program in North Chicago, he was connected with Goodwill Great Lakes. Not long after he was hired to work in the food service operation. Johnnie Ray has worked his way up from food service worker to crew leader and to cook, and now has his sights set on being a galley supervisor. In addition, he has enrolled in the Goodwill Culinary Institute, which when completed will provide him with the opportunity to become certiﬁed by the American Culinary Federation. He has dreams to work in a restaurant someday, perhaps “on a cruise ship so I can see the world.” No matter what direction he takes, Johnnie Ray wants to keep moving forward. “Goodwill has been so positive in my life. I am blessed to say I work for such a place.” “You are never too old to learn. If you have a positive attitude, you can do anything.” Goodwill Culinary Institute (GCI) is a newly developed culinary apprenticeship program at Goodwill Great Lakes. The program provides educational and technical training to develop and further culinary careers for people with barriers to employment and for those individuals with disabilities in the Javits-Wagner-O’Day Program. Goodwill Great Lakes has partnered with the American Culinary Federation (ACF) to establish GCI. The ACF is the premier professional chefs’ member organization in North America that makes a positive difference for culinarians through education, apprenticeship and certification. This certification is the first step to professional food service that employers seek in their teams of cooks and chefs. GCI is an accredited ACF apprenticeship program that provides Goodwill Great Lakes cooks with the necessary tools to become ACF Certified Culinarians. The program is a two-to-three year self-paced learning experience that prepares apprentices for a progressive career in professional food service. To graduate from GCI, apprentices commit to completing 4,000 documented work hours, demonstrating practical experience competencies in 10 workstations and finishing 12 online ACF modules or college-equivalent courses such as Food Safety and Sanitation, Baking, Nutrition and Advanced Culinary Preparation. Apprentices who complete the program receive a certificate of completion from ACF and are then qualified to earn professional recognition as Certified Culinarians.Goodwill is committed to helping people reach their full potential through training programs like the Goodwill Culinary Institute. Harvey Verhaegen never thought his life would take the twists and turns that it has. But through his own determination and a little help from Goodwill, his story is one of success and triumph over adversity. Harvey enlisted in the U.S. Army in 1980. His service included nearly a year deployment for the Gulf War in 1991, which Harvey says was “like nothing I had ever seen before, or will ever see again.” Harvey suﬀered injuries while in the service that made going back to truck driving when he left the Army in 1996 diﬃcult. Despite the pain, Harvey continued to drive, although as time went on and his condition worsened, the cross-country trips became unbearable. Knowing he had to do something, Harvey began working on his Business Management degree. Upon graduation in 2005, he enlisted the help of several agencies to ﬁnd a job. But the jobs were not easily obtained. He was sent from agency to agency, ﬁlling out applications and submitting resumes with no success. “I can’t tell you how frustrating it is not getting a return call, even to tell me that they had nothing for me.” His struggle continued for nearly six months before a caseworker at the VA oﬃce connected him with Goodwill. H ARVEY “That is when things changed for me,” says Harvey. “I had tried other services but always felt uncomfortable, like I was just a number or a name on a list. But from the moment I started with Goodwill, I was treated like a person. There was ﬁnally someone on my side.” Tom Gauthier, an Employment Specialist, was impressed with Harvey from that ﬁrst meeting and knew that Goodwill could help. “What we do at Goodwill is help individuals see their own potential, to believe in themselves because we believe in them. Then together we create a plan that helps the person get where they want to be.” Tom connected him with Anchor Moving Systems. With his trucking experience and college degree, he was a great candidate for the logistics work that Anchor needed. Harvey began work in June of 2006, and the match has been successful for both Harvey and his employer. Harvey is proud of all he has accomplished in his life, and is grateful to Goodwill for giving him a chance at a new career. “From my experience, I know that Goodwill has a genuine interest in helping people succeed and thrive. They understand how meaningful work is to a person, and will do whatever they can to help you achieve your goal. It’s remarkable.” “Goodwill strives to find a solution for each person. It’s individual and personal, based on your needs and abilities.” Vocational Services At the heart of Goodwill’s Human Services are training programs, employment services and vocational support that help individuals achieve their personal employment goals. Training Programs Goodwill offers a variety of programs to help participants learn the skills and responsibilities needed to launch a meaningful career. Training programs include Business Careers, Food Service, Forklift Training and Light Industrial programs. Job placement and retention are key elements of success with all Goodwill training programs. Every participant receives training in resume preparation and interviewing, as well as other related job search skills. Goodwill’s employment specialists also work with graduates to obtain and retain employment. Employment Services Goodwill works to match an individual’s skills and interests with the needs and expectations of the employer. Companies can save time and money because all Goodwill candidates are carefully screened, and oftentimes are trained before they are hired. Job coaches are also available to assist new employees, their co-workers and employers. Vocational Support Services Goodwill provides individuals with the tools and assistance they need to succeed in the workplace. The Vocational Evaluation and Assessment process helps people define their personal vocational goals, while Benefits Counseling Services help guide individuals through the many benefit programs. Partnership with MATC The Georgia Susnar Wright Adult Learning Center provides individuals with the educational resources they need to learn, advance and grow through their lifetime. In collaboration with Milwaukee Area Technical College, the Center works with Goodwill employees and participants in many areas. These include completing GEDs, refreshing basic skills like reading or math, and teaching new skills such as language and writing. Goodwill and MATC are committed to offering these programs, which are critical to the continued success of our employees and participants. B ILL Bill Pranghofer’s story begins with numbers. In his 25 years of working for Goodwill’s Home Delivered Meals program, Bill brought over 182,000 meals to those in need, and packaged over 1.3 million meals for delivery by drivers. Those numbers are amazing, but the man behind them is even more so. Bill worked for GE for more than 35 years, and began working for the meal program with his wife Rosann part-time nearly 25 years ago. “I really liked doing it and thought it would be something I could continue after I retired.” Bill has seen many changes in the program — from the location to the kinds of food served — but he says that the purpose of the program has always stayed the same. “My reward was knowing that someone depended on me. That is a great responsibility.” Bill was a committed and dedicated driver, delivering meals in blizzards and 100 degree temperatures. Meg Lemmen, Director of Senior Services, sees just how important these meals become to a senior’s independence. “For some seniors, they simply would not be able to stay in their homes without this service. The meal provides balanced nutrition; the delivery sometimes serves as the only outside contact of their day; and the friendships that are formed provide much welcomed social interaction.” This past June, Bill’s lovely wife of 55 years passed away. Not long after, he had some health problems that required surgery, and has had to slow down. It was at that time that Bill and his children decided that it was time to put away the car keys. So now the man who brought nutrition and comfort to so many is on the receiving end. His driver, Bob, stops with a meal and stays for a chat. For Bill’s kids, the meal program has come full circle. “We always thought it was great that Dad delivered meals, but we understand its importance now more than ever,” says Marlene Lazaro, Bill’s oldest daughter. “For some people, that is the only visit they get each day. It brings us such comfort to know that along with our phone calls and visits, there is someone else checking in on Dad each day, bringing a hot meal and a hello.” Bill’s family and friends joke that he could be the “poster boy” for the Home Delivered Meals Program. But when you mention that to him, he just laughs and says, “I am just one of many who make it possible for seniors to stay at home. To a senior, that is the greatest gift.” “Something as simple as a meal can make all the difference for a as simple as a meal canTo me, it’sthe amazing gift that I used to give, and now receive.” “Something senior’s independence. make all an difference for a senior’s independence.” Senior Services For more than 20 years, Goodwill’s Senior Services has helped improve the quality of life for seniors and their families. Through funding from the Milwaukee County Department on Aging, Goodwill offers programs that assist seniors in maintaining their independence, with the goal of decreasing premature and unnecessary institutionalization. The Shopping and Errand Program assists homebound seniors in Milwaukee County with grocery shopping, banking and picking up prescriptions. This program serves seniors who are not able to function at a grocery store and who have no other way of getting groceries. The Shopping and Errand driver completes the errands for the client and delivers any items to the senior’s home. Senior Case Management provides longterm care management and monitoring for persons over the age of 60. Services offered to seniors include development of an individualized plan for service and ongoing support to participants and their families. Congregate Meal Sites offer the opportunity for older adults to share a meal and socialize with friends and neighbors. In addition to serving hot, nutritious meals, educational and social programs are also provided. The Foster Grandparent Program provides a stable, loving presence of a foster grandparent in the lives of disadvantaged children. Foster Grandparents support and nurture children from six months to 18 years of age, serving as role models that provide one-to-one attention, mentoring and homework help. MA B L E Bottles. Nursery rhymes. Snack time. For someone over the age of 62, these items are not usually a regular part of their day. But for Foster Grandparents like Mable Upchurch, items like these have become part of her daily routine, and have changed her life dramatically. Mable was enjoying a busy retirement. Between church, her family of ﬁve adult children and 10 grandchildren, and other commitments, she had a lot to keep her going. Then three years ago Mable was talking with a friend who was involved in the Goodwill Foster Grandparent Program. She told Mable about the impact the kids made on her. When her friend encouraged her to get involved, she decided to give it a try. What Mable found was a program that gave her as much joy as it gave to the children. She spends about four hours a day with kids ranging in age from infants to four years old, doing everything from rocking babies and giving bottles to reading books and playing games. Goodwill supports the Foster Grandparent Program. It believes in the importance of a good foundation for the strength of the community. The children in the program are in need—economically, academically or emotionally. The Grandparents are able to work with this at-risk population and, very often, change the trajectory of their lives. “The program really is a win-win-win for all involved,” said Brenda Askew, Director of Child Harbor Day Care in Racine. “The Foster Grandparents help our teachers get more one-on-one time with each child. The kids love having them here and treat them just like their own grandmothers. And the program allows these wonderful people to get out of the house, enjoy some social interaction and make a lasting contribution to the kids and the community.” When asked about the program, Mable relates it to her own life and family: “I think about my own children when they were young, and what I would have wanted for them. Every parent needs and deserves someone caring, loving and nurturing to take care of their children. Foster Grandparents provide those ‘safe arms’ for kids.” “I love working with these kids. It’s a wonderful reason to get up in the morning.” Foster Grandparents Program About The Program Since 1965, the Foster Grandparent Program has been connecting generations. Goodwill has sponsored this program for 12 years, and is proud to offer services that build a foundation for the future of our community. The wisdom and experience of Foster Grandparents enrich the lives of children, adolescents and young adults. Foster Grandparents are role models, offering a stable, loving presence in a young person’s life. They provide extra hands and eyes in the classroom. They support and nurture students in Head Start, elementary, middle and high schools, assist children in daycare/ pre-school programs, and mentor youth in detention. Foster Grandparents enjoy the social interaction as they develop caring relationships that make a difference in children’s lives. Who Are Foster Grandparents The program is open to all people age 60 and over in Racine and Kenosha counties, who have an interest in working with children. Volunteers serve a minimum of 15 hours per week, with a non-taxable stipend paid to income-eligible senior volunteers, along with a transportation allowance, annual paid leave and holiday hours, and an annual physical examination. Orientation and ongoing assistance and training are provided. Program Partners Sponsored by Goodwill Industries of Southeastern Wisconsin, Inc. and in partnership with the State of Wisconsin Bureau of Aging and Long Term Care Resources, the Foster Grandparent Program is an important outreach service. P AT History has demonstrated that the most notable winners usually encountered heartbreaking obstacles before they triumphed. They won because they refused to become discouraged by their defeats. (B.C. Forbes) This quote deﬁnes Pat Seitz, an employee of the Goodwill store in Racine, Wisconsin. She has found strength in her Goodwill family, and the staﬀ has found an example of courage and determination. Pat ﬁrst came to Goodwill after the death of her daughter, who was killed by a drunk driver over ﬁve years ago. Pat describes herself at that time as “broken and shattered. I didn’t know what to do, but my family suggested that I ﬁnd a job to get me out of the house for a few hours each week.” Pat began her employment with Goodwill on the cash register, but found that it wasn’t the best ﬁt. Recognizing her as a hard-working and dedicated employee, the store managers showed her other jobs in the store and helped her to settle into a position that she felt comfortable with – as a runner in the housewares department. The best part of the job for Pat is the excitement, like placing new merchandise on the shelves, helping customers ﬁnd great things and seeing the regulars who rely on her for help. This past year brought a new challenge as Pat was diagnosed with breast cancer. “She came into my oﬃce and told me she needed to undergo treatment, and understood if we would need to let her go because of it,” said Sharon Garza, the store manager. “We told her ‘Pat, we’re not letting you go anywhere!’” The staﬀ has helped Pat manage her schedule, giving time oﬀ for treatment, including her bi-weekly shots. Pat has been able to keep her job while bravely ﬁghting her illness, and says that “not having to worry about my job has made a signiﬁcant diﬀerence in my recovery.” “I now understand what it’s like to be someone with a barrier to work. It doesn’t mean we can’t work, it just means that sometimes we need a little accommodation and understanding to help make the job manageable.” For Pat, cancer remains an obstacle to overcome, and she is forever grateful to the staff at her Goodwill store for their support. “Goodwill has allowed me the freedom to pursue a cure and live. How do you say thank you for that?” “My Goodwill family has become a small miracle Goodwill family has become a for our customers and our mission.” “My in my life. I belong here, working Retail Growth 2006 was a year of growth and improvement for Goodwill Retail Services. Goodwill opened two new stores in 2006— New Berlin, Wisconsin and Bartlett, Illinois. These locations bring the total number of Store and Donation Centers to 21. As part of the ongoing upgrades to Goodwill Store & Donation Centers, 2006 brought installation of a new point-of-sale (POS) system. New registers better track purchases, which allows retail management staff to analyze customer and sales data. The upgraded system now permits the use of plastic gift cards to replace paper certificates. Finally, the system has a new preferred shopper program—Club Goodwill— that replaced the outdated Value Plus Program, offering even better giveaways and discounts. These upgrades follow the tremendous growth in Goodwill’s retail division. In 2002, total revenue in retail was $24,872,000. Just four years later, revenue was $43,623,668, a 75% increase. The revenue generated by Retail Services enables Goodwill to fund the mission-driven community-based programs that are critical to the success of employees and participants. Bev Walker has lived in Milwaukee all her life. Her childhood was a normal one, ﬁlled with school and church, Sunday dinners and playing in the neighborhood with friends. But as she entered adulthood, things changed. It is an all too common story – becoming friends with the wrong crowd and falling into a lifestyle that was very diﬀerent from the one she knew. That lifestyle included drugs, criminal activity and relationships with gang members. It was a lifestyle that was new and thrilling to Bev, but also dark and dangerous. “Living that life is all about pretending. You aren’t being real, you are just pretending to be this person who doesn’t care about consequences. But in the back of your mind you know that the end result is prison or death.” Bev went to prison the first time for a drug charge and served over two years. After release she went back to the same kind of life, and after a second arrest, the judge ordered the maximum sentence for her crime – 15 years. “That was the defining moment for me. I knew I needed to change because I didn’t want to spend my whole life in jail. B EV I had big dreams and was throwing them away.” In prison for the second time with a serious number of years to serve, Bev realized that she had to make a new start. Bev served her time, and upon her release, she came to Goodwill. After receiving her ﬁrst paycheck, she took her pay stub home and put in on the refrigerator. It has stayed there ever since. “To me,” Bev says, “that check is a symbol of success. It changed my life. That check was the ﬁrst honest, legal money I ever made. I knew from that moment that I could live a good life. It was possible for me.” Bev has worked her way up to becoming a team leader, and is very proud of how far she has come. When you ask Bev Walker about her journey, she takes full responsibility for her own mistakes and is very honest about the twists and turns that her life has taken. The road has been long and sometimes very diﬃcult. “The world is ﬁlled with so many decisions, so many choices. It’s easy to take a wrong turn sometimes. But what I realize now, that I didn’t then, is that with a little help I can take the hard road. In the long run the hard road is the better choice for my future. I didn’t know that before.” “Goodwill has been a major part of helping me to live a positive life.” Commercial and Work Services Goodwill Commercial and Work Services provide work opportunities for people with disabilites and other barriers to work, and provide area companies high quality assembly, packaging and other services essential to the day-to-day operations of their businesses. Some of the services available include: packaging, assembly, rework from foreign sources, return goods processing, laundry services and supply chain management . Characterized by high quality and quick response at competitive prices, Goodwill works with consumer packaged goods, small engine, tool, food, paint and plastics manufacturers. For several customers, Goodwill has become their preferred source for supplier purchases, packaging, assembly and sub-assembly, and provision of finished goods. This work takes place at three locations in southeastern Wisconsin, two in Milwaukee and one in Racine, for a total of 200,000 square feet of industrial space. Goodwill was certified as an ISO9001 company in June 2006, a quality designation shared with some of the most successful companies in the world. The scope of the designation includes packaging, light assembly, commercial laundry, reverse logistics and recycling at the James O. Wright Center and the Goodwill Centers for Work & Training at Vogel Avenue in Milwaukee and 21st Street in Racine. “While Goodwill has certainly been committed to quality over the years, this certification is a validation of these efforts by international standards,” says Ingermar d’Agrella, Vice President of Goodwill Commercial Services. There are deﬁning moments that can change the course of our lives completely. They make a profound impact on the people we are and the lives we lead. Through a program like Goodwill’s YES! Fathers Project, Carlos Lewis has not only shaped his future, but that of his daughter Cierra as well. Carlos’ moment came when his daughter entered school for the ﬁrst time. “I knew that when she started school, I needed to set an example. I wanted to be able to tell her how important education is, and be able to back it up with my actions.” Carlos grew up on the south side of Chicago. He did well in elementary and middle school, graduating in the top of his 8th grade class. High school brought new challenges, however, with distractions that kept him out of school more than in it. “I fell head-ﬁrst into the temptations of youth, and before I knew it I had dug a hole too deep to climb out of.” Carlos dropped out of school his junior year, and an attempt to go back the next year also failed. After the birth of his daughter, he tried for his GED through a private company. Carlos was working long hours to support his daughter and doing his GED work at the same time, but again C ARLOS outside pressures pulled him away. “I wanted to make sure my daughter had everything she needed, so I worked hard. It just didn’t leave me time or energy for school and my dream of ﬁnishing faded.” But with Cierra starting elementary school, Carlos found new motivation to complete his GED and knew the time was right. A co-worker told him to contact Goodwill for help. Carlos was enrolled in the YES! Fathers Project, a Goodwill initiative with the goal of stopping the cycle of poverty by educating fathers, showing them how to be good parents and helping them secure employment to support their children. Carlos received his GED in 2004, and the Goodwill YES! Fathers Project helped connect him with the owner of West Loop Auto Body, where he has worked in the parts department for more than two years. He has also ﬁnished a semester of college. Carlos is now instilling the importance of education in his daughter. When asked about her, Carlos ﬂashes the big smile of a proud father and says, “she’s amazing. Cierra has all A’s in school. Nothing makes me more proud than that.” “In the Goodwill YES! Fathers project, I felt like for the first time, someone cared if I didn’t come back.” YES! Fathers Project The YES! Fathers Project helps under-privileged, young, minority fathers to take responsibility for themselves and their families. The goal of the program is to empower individuals to live responsibly in their communities by finding employment and providing for their children. Those enrolled in the YES! Fathers Project reflect many of the behaviors that are common in single-parent families living at or below poverty levels. Most have received a poor education and have dropped out of high school. Most are involved with the criminal justice system and many continue to have run-ins with law enforcement. Despite these behaviors, many of the young men in the program possess a strong determination to get their GED. They all express a deep affection for their children. At Goodwill, each individual receives 20 hours of assessment and career exploration that includes a review of each person’s academic and skill levels. Upon completing the GED program, those enrolled become engaged in activities that teach additional vocational skills. Employment counselors work to develop an individual service strategy and career plan including assistance with a job search. Finally, each participant is given assistance to get a driver’s license. This program provides these young men with GED exam preparation, internships, and work experience opportunities. Strong leadership is provided through adult mentors who give guidance and stability. Enrollees in the program learn they have strengths that, if used in a positive way, can make them successful. Through motivation and empowerment, the participants are able to do things that seemed unattainable to them before the program. The YES! Fathers Project is designed to get fathers passionate about education and working in jobs that support themselves and their children. With these new skills in place, the fathers are able to pass on the importance of education and work to the next generation. G OODWILL Board Officers Mason G. Ross, Chair Executive Vice President and Chief Investment Oﬃcer Northwestern Mutual Life Insurance Company Milwaukee, WI W. Stewart Davis, First Vice Chair Executive Vice President and Chairman Grede Foundries, Inc. Milwaukee, WI Edward P. Carroll, Jr., Second Vice Chair Executive Vice President Sales Promotion and Marketing The Bon-Ton Stores, Inc. Milwaukee, WI Robert J. Klug, Treasurer Managing Director RSA Capital, LLC Milwaukee, WI Dennis J. McNally, Secretary President McNally, Maloney & Peterson, S.C. Milwaukee, WI John L. Miller President and Chief Executive Oﬃcer Goodwill Industries of Southeastern Wisconsin, Inc. Milwaukee, WI OFFICERS, DIRECTORS, MANAGEMENT Kristine A. Rappé Senior Vice President and Chief Administrative Oﬃcer Wisconsin Energy Corporation Milwaukee, WI Thomas R. Savage Senior Vice President, Administration Briggs & Stratton Corporation Wauwatosa, WI Linda Stewart, Ph.D. President North Milwaukee State Bank Milwaukee, WI Carl E. Vander Wilt Chairman and Chief Executive Oﬃce CenTrust Bank Chicago, IL Charles F. Wright Chairman Fall River Group, Inc. Mequon, WI James O. Wright Chairman Emeritus Badger Meter, Inc. Milwaukee, WI Dwight L. Ferguson Executive Director, Food Service/Logistics Goodwill Great Lakes Catherine Girard Vice President, Development Robert L. Gleason Vice President, Human Resources Vicki S. Holschuh Vice President, Retail Services Jacqueline E. Hallberg Senior Vice President, Goodwill Great Lakes Terrence J. Leahy Senior Vice President and General Counsel Elizabeth A. McNally Director, Corporate Planning Linda F. Murrain Executive Director, Metropolitan Chicago Robert A. Schneeberg Vice President, Work Services Roger C. Sherman Senior Vice President, Organizational Development Constance M. Sigrist Executive Coordinator Charles J. Stadler Vice President, Finance and Chief Financial Oﬃcer Vickie L. Volpano Senior Vice President and Chief Operating Oﬃcer 2006 Annual Report Kyla Mrazek, Managing Editor Marly Gisser: Necessary Arts, Art Director Mark Avery, Photography Ted Koszuta/Jennifer Farr: Spolar Studio, Illustration 2006 FINANCIAL HIGHLIGHTS Goodwill pledges to deliver high quality programming while being good stewards to the funds entrusted to us. Our revenue and support grew by over 25% in 2006 enabling us to deliver more program services within our territory. We were able to decrease our administrative and fundraising cost percentage again to ensure that the highest amount of funds are being spent on those in need. The combination of program growth and fiscal management has enabled Goodwill to be recognized by Charity Navigator as a 4-Star organization, their highest rating. Karen G. Duﬀy Advertising and Marketing Executive Milwaukee, WI John Dziewa Manager of Usability and Design, Oﬃcer Fiserv, Inc. Brookﬁeld, WI David G. Hansen Senior Credit Oﬃcer Associated Banc-Corp Milwaukee, WI William I. Jenkins President Jenkins & Associates, Inc. Milwaukee, WI J. Michael Lauer Executive Vice President and Chief Financial Oﬃcer MGIC Investment Corporation Milwaukee, WI 2006 Sources of Revenue & Support Commercial Services 28.3% Great Lakes 37.3% Contributions 0.5% Interest and other income 0.8% Participant Programs & Services 13.2% Retail Services 19.9% STATEMENT OF FINANCIAL ACTIVITIES * Revenue & Support Participant Programs & Services Retail Services Great Lakes Commercial Services Contributions Interest & other income Total Revenue & Support 2006 $28,852 43,624 81,655 61,990 1,130 1,834 219,085 2005 $27,495 36,858 75,136 28,487 1,872 843 170,691 2006 Allocation of Expenses Program Services 93.9% Fundraising 0.3% Management & General 5.8% Expenses Program Services Management & General Fundraising Total Expenses Change in Net Assets $198,338 $12,280 $548 211,166 $7,919 154,190 10,825 371 165,386 $5,305 Vincent P. Lyles President M&I Community Development Corp. Milwaukee, WI Darcy D. Massey Senior Vice President, Worldwide Manufacturing and Procurement S. C. Johnson & Son, Inc. Racine, WI Richard A. Meeusen Chairman, President and Chief Executive Oﬃcer Badger Meter, Inc. Milwaukee, WI Richard H. Porter Partner Gonzalez, Saggio & Harlan, S.C. Milwaukee, WI Management and Fundraising Expense Ratio 8% 7.9% 7.3% 7.4% Goodwill Management Team John L. Miller President and Chief Executive Oﬃcer V. James Andreoni Vice President, Information Systems Pat Boelter Vice President, Marketing Dorothy W. Buckhanan Vice President, Human Services Ingermar d’Agrella Vice President, Commercial Services 7% 6.8% 6.1% STATEMENT OF FINANCIAL POSITION* Assets Cash and Cash Equivalents Accounts Receivable Inventories Prepaid and Other Expenses Property, Plant and Equipment Total Assets Liabilities Accounts Payable Accrued Expenses Long Term Debt Total Liabilities 2006 $10,750 $20,304 $8,063 $2,617 55,366 $97,100 2005 $9,271 23,368 5,578 2,665 49,996 $90,878 6% 2002 2003 2004 2005 2006 Net Asset Growth (amounts in 000’s) $50,000 $46,265 Board of Directors Jacqueline Moore Bowles President Creative Marketing Resources, Inc. Milwaukee, WI Lloyd L. De Jong Owner De Jong Financial Group Racine, WI $12,709 $15,599 $22,527 $50,835 $46,265 $97,100 $17,792 10,899 23,842 52,533 38,345 $90,878 $40,000 $33,041 $30,745 $30,036 $38,345 Net Assets 2004 2005 2006 $30,000 2002 2003 Total Liabilities and Net Assets * amounts in 000’s The full financial statement, audited by Grant Thornton LLP, is available upon request by calling the chief financial officer at 1-800-236-2494. 2006 amounts are unaudited as distribution of this report was performed before completion of the annual audit.