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NSW DEPARTMENT OF THE ARTS, SPORT AND RECREATION The NSW

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NSW DEPARTMENT OF THE ARTS, SPORT AND RECREATION The NSW Powered By Docstoc
					         NSW DEPARTMENT OF THE ARTS, SPORT AND RECREATION
                                 NSW Sport and Recreation
The NSW Department of the Arts, Sport and Recreation will contribute to a healthy and safe
work environment by protecting its employees' physical and emotional wellbeing. To do this
we will ensure fair and merit based employment policies and procedures, compliance and
access to safe work practices and procedures, and a workplace free of any discriminatory
practices or harassment. The Department welcomes applications from Aboriginal people and
Torres Strait Islanders, members of racial, ethnic and ethno-religious groups and people
with a disability. The NSW Sport and Recreation’s role is to encourage people in NSW to
make physical activity a regular part of their life. We want more people, more active, more
often.

Program Coordinator – Lake Burrendong: Clerk Grade 7/8. Temporary Full-time position
of up to 12 months. Vacancy No: DASRS09/30. Total remuneration package valued up to
$97,094 pa includes employer’s contribution to superannuation, annual leave loading and
on-call allowance of $8,845 pa (Salary $72,247 - $79,972 pa).


Manage the development & delivery of outdoor education/recreation programs to clients,
including schools & other organisations. Contribute to business planning & management
strategies. Supervise staff to ensure client needs & outcomes are met.

Selection Criteria
• Well developed management skills and experience in leading and motivating team
   members
• Knowledge of the agency role and objectives for outdoor recreation/education, learning
   and development theory and practice
• Excellent program development, presentation, facilitation and evaluation skills
• Excellent verbal and written communication skills, liaison, negotiation, conflict resolution
   skills including the ability to engage and interact with clients to assess and meet needs
• First aid and Bronze Medallion certificate (or ability to acquire within 3 months) and
   demonstrated experience in responding to emergency situations
• Degree qualification in a relevant field or Certificate IV (AQF) Outdoor Recreation,
   relevant industry experience.
• Certified competent in a minimum of one aquatic and one harness Certificate III Outdoor
   Recreation competencies or the ability to quickly acquire these.

Notes: This is a Temporary Full-time position of up to 12 months. It is an offence under the
NSW Commission for Children & Young Peoples Act 1998 for a person convicted of a
serious sex offence to apply for child related employment. Background check, including
relevant criminal and employment records and relevant AVO will be conducted on
recommended applicants. No offer of employment will be made until all relevant clearances
are finalised. Applicants MUST obtain information pack and complete all relevant
paperwork.

Inquiries: Helen Swan (02) 6846 7403

Information Packages: Tracey Chown or Tracy Woods (02) 6846 7403

Applications to: Confidential’ to: The Senior Employee Relations Officer – Recruitment,
Corporate Human Resources Group, NSW Department of the Arts, Sport and Recreation,
GPO Box 7060, SYDNEY NSW 2001 or email recruitment@dasr.nsw.gov.au

Closing Date: COB Friday 22 May 2009
   Department of the Arts, Sport and Recreation
                                          Corporate Human Resoruces Group




                                    Program Co-ordinator
                                             Centres Directorate
                                            Sport and Recreation
    Location: Centres are located at: Lake Ainsworth, Lake Keepit, Lake
    Burrendong, Myuna Bay, Point Woolstoncroft, Broken Bay, Milson Island,
                  Berry, Jindabyne, Boorambola, Sydney Academy of Sport



Classification:                     Clerk

Grade:                              7/8

Establishment Position No:

Child Related:                      Yes

Position Title of Supervisor:       General Manager

Supervisor’s Surname and Initial:

Signature:



Name of Approving
                                    Phil Anderson
Officer/Delegate:

Signature:

Date of Approval:
Primary Purpose of the position

Manage the coordination and development of the Centre’s programs and services to meet the
needs of education, community, corporate and other groups and contribute to business and
product development strategy. Supervise, provide direction to and ensure the continuing
professional development of Program staff and contribute to the delivery of programs and services.


Organisational context of the position
The Department of the Arts, Sport and Recreation (the Department) was formed on 3 March 2006.
The Department incorporates:

   •    NSW Sport and Recreation
   •    Office of Liquor, Gaming and Racing
   •    Office of the Director General
   •    DASR, Corporate Services
   •    The Centennial Park and Moore Park Trust
   •    The Art Gallery of NSW
   •    The Australian Museum
   •    The Film and Television Office
   •    The Historic Houses Trust
   •    The Museum of Applied Arts and Sciences (Powerhouse Museum)
   •    The State Library
   •    Sydney Opera House

NSW Sport and Recreation is responsible for building a sustainable sport and recreation industry
and ensuring compliance with relevant legislation.
NSW Sport and Recreation has a staff establishment of around 500 positions and employs up to
1,000 casual employees per annum.
The assets managed by NSW Sport and Recreation include 11 sport and recreation centres and
Parramatta Park, as well as a direct management responsibility for various Olympic-built venues in
the Western Sydney area.
The Centres Directorate operates as the focal point for oversight, strategic planning, marketing,
development and coordination of the programs, products and services available through the
Agency’s Centres.

The Sport and Recreation Centres and the Sydney Academy of Sport & Recreation are residential
venues operating 24 hours a day, 7 days a week and 52 weeks of the year. Normal operating
hours are between 7.00am – 10.00pm although emergency situations may require staff to perform
duty beyond these hours. The Centres and the Academy exist to enable the public to undertake
sport and recreational activities and offer a range of recreational pursuits from bush walking to
kayaking and educational and recreational programs for school aged children and young people,
family groups, and community groups.

The Centres and the Academy operate as a business unit on a client fee-paying basis with some
Treasury funding. However, there is an increasing requirement for Centres / Academies to become
entirely self-funded. To meet this challenge, the Agency’s programs and services need to be
competitive, client focused and within the constraints of budget.

The Program Coordinator is responsible for the development and coordination of products and
services delivered by the Centre and will also contribute to program delivery. The position holder
will provide direction, leadership and guidance to Program staff. The position holder is a member
of the Centre management team.
Organisational relationships

Position Title of Supervisor:                         General Manager

                                                      Services Coordinator
Position titles also reporting to the Supervisor:
                                                      Customer Service Officers (x2)

Position titles that report to this position:         Program staff



Work performed
Program Development & Coordination

The Coordinator is responsible for the development and coordination of programs for children and
young people, seniors, corporate groups, youth at risk, and people with a disability.

The Coordinator will collaborate and consult with school staff and other clients to discuss desired
outcomes. These outcomes may include team skills, leadership and personal development and
may also address issues such as substance abuse, bullying or racism. The Coordinator is also
responsible for planning and managing holiday programs. This includes ensuring that adequately
trained holiday staff are engaged and that their performance is supported and monitored.

In developing programs and services, the Coordinator will identify learning outcomes, target
audience and client requirements and tailor programs to meet these needs. The position holder
will be responsible for developing program outlines and determining program costs that are
satisfactory to the client and practical for the Centre to implement.

The Coordinator is responsible for researching and writing program content and outline and liaising
with Program staff to identify appropriate delivery methods, necessary resources and activities.
The Coordinator will consult and negotiate the program structure and content with stakeholders to
determine satisfaction.

The Coordinator will be responsible for the overall logistics for each program. This will involve the
coordination of internal staff to deliver the program activities and external providers to provide
services such as instruction, transport and excursions. The Coordinator will need to scrutinise the
contracts provided by external providers to ensure services are maximised and adequate
arrangements are in place. The Coordinator will liaise with other Centre staff to ensure that
dietary/food requirements are organised and suitable accommodation provided. The Coordinator
will develop procedures for the delivery of programs and will brief and train Program staff in
delivery techniques. The Coordinator will assign staff activities and develop rosters to ensure
effective and efficient use of resources.

The Coordinator will be responsible for conducting program evaluations in conjunction with other
staff and will modify and/or develop new programs and services in response to feedback received
and social justice objectives.

The Coordinator will be responsible for a program’s administrative processes, including statistics
compilation, child protection screening, exit and incident reporting, equipment control and inventory
control.

Client Liaison

The Coordinator will liaise with client groups to ensure their needs are met during their stay at the
Centre. The Coordinator will conduct discussions before the program begins, will maintain contact
with the group throughout the program to ensure the Centre is continuing to satisfy their
requirements, and ensure that client feedback is obtained at the end of the program.

The Coordinator will establish and maintain partnerships and alliances with school staff, community
organisations and stakeholders in other Agencies (Juvenile Justice, Community Services) to
discuss needs and promote the Agency’s products and services. The Coordinator will contribute to
business development for the Centre by initiating new products and services, and modifying those
currently available as a result of community consultation. The Coordinator will provide information
to clients to expand their understanding of the Agency’s services and products. The Coordinator
will represent the Centre at relevant meetings, conferences and similar forums involving key
stakeholders.

The Coordinator will liaise with regional office staff to identify opportunities for the Centre to deliver
off-site programs and services in the community.

Program Delivery

The Coordinator will facilitate and instruct group activities for up to twenty percent of their total work
time, if required. This direct role will allow the Coordinator to evaluate current service standards,
staff competence, client expectations and contribute to service delivery during staff shortages. The
Coordinator may be required to provide instruction to the industry standard of competency in
various outdoor activities including abseiling, top rope climbing, bivouac, challenge ropes course,
archery, canoeing, skiing and sailing. The activities available will depend on the Centre location
and facilities. The programs and instruction will be delivered to a broad client base including
children and young people (education based programs, Crossroads, Outdoor education), seniors,
corporate groups, youth at risk, and clients with a disability. The Coordinator would need to adapt
and modify services provided by the Centre based on the differing needs and requirements of
these individuals and groups.

Administration, Resource and Systems Management

The Coordinator will be responsible for the management of Program staff and will provide
leadership, guidance and instruction. The Coordinator will ensure that staff receive adequate
training and may be required to conduct assessments to determine skill level and competence of
staff.   The Coordinator will be responsible for developing team harmony, performance
management, recruitment, leave, allocation of staff, occupational health and safety, conflict
resolution and other human resources issues for the Program staff.

The Coordinator will use the Customer Information Management System to ensure that bookings
are efficiently arranged, data correctly recorded and rosters and activities assigned appropriately to
staff. The Coordinator will need to ensure that service delivery is integrated with other Centre
operations.

The Coordinator is required to manage small program budgets. The Coordinator must develop
costings for programs/services that are accurate, competitive and represent value for money. The
Coordinator will provide regular budgetary updates, projections and reports to the General
Manager.

The Coordinator is a member of the Centre executive and will contribute to the development of the
Centre’s business plan.

The Coordinator will oversight equipment usage and ensure that equipment is maintained and
replaced where necessary.


Challenges and Problem Solving
The Coordinator will be challenged by the Agency’s broad client base and will need to propose and
adopt products and services that are adaptive, flexible and responsive.

The Coordinator will need to develop innovative products and services that are competitively
priced, challenging and attractive to the client but viable for the Centre to deliver within resource
constraints. This is challenging because the programs are facing increasing competition from
private providers and the Agency is required to move to being self-financing for many of its
activities.

The Coordinator will be challenged by the logistics of organising multiple programs and the
allocation of the resources required to ensure they are delivered effectively and efficiently.
Decision Making
The Coordinator will be responsible for developing and scheduling programs, deciding on program
content and determining how resources are allocated. The Coordinator will make decisions in
regard to staffing, including leave arrangements and allocation of duties and responsibilities. The
Coordinator will make decisions in regard to modifying or abandoning an activity if the health,
safety and welfare of a client group are threatened. The Coordinator may also determine that
clients need to be removed from the Centre due to behavioural or medical issues.

The Coordinator will be responsible for program budgets and has delegation for expenditure up to
$10,000.


Position dimensions
Direct Reports                  Varies
Indirect Reports                Nil
Operating Expenditure           N/A
Project Expenditure             N/A
Revenue                         N/A

Total Budget                    N/A


Communication
Internally:

The Coordinator will liaise with the Program staff regarding program outcomes and activities before
the program begins. Throughout the program, the Coordinator will seek feedback on the progress
and success of the program and provide guidance and direction as needed. The Coordinator will
mentor and guide Program staff and provide performance feedback.

The Coordinator will liaise with Development Officers and other regional staff to collaborate on the
delivery of off-site programs.

The Coordinator will liaise and plan with other Centre management and staff on service provision
for clients including administration, catering and maintenance staff. The aim of this liaison is to
ensure clients have the best possible experience at the Centre with the most efficient use of
resources.

The Coordinator will also work with other Agency management and staff on marketing and
management issues.

Externally:

The Coordinator will liaise with clients to promote the Centre’s products and services and secure
new business. The Coordinator will consult with clients before programs begin to provide program
costings, identify special requirements, and agree on course content.

The Coordinator will also seek feedback from client groups throughout and at the end of programs
to ensure satisfaction with services provided. The Coordinator will also liaise with external
providers to coordinate their input into programs and interpret contract arrangements.

When providing instruction, the Coordinator will interact in a friendly and positive manner with all
participants and ensure an individual’s understanding of an activity’s requirements before the
activity is undertaken. The Coordinator will debrief clients after an activity to discuss outcomes.

The Coordinator will discuss issues and de-brief parents/guardians, medical and emergency staff
as needed.
Key Accountabilities
•   Coordinate, monitor and evaluate the development and delivery of Centre programs, products
    and services both on and off-site and ensure they are documented and meet outcomes.
•   Manage a team of Program staff and provide leadership, direction, advice and continuing
    professional development, including certification in industry competencies.
•   Coordinate pre-program briefings, post-program de-briefings and evaluation sessions.
•   Provide instruction, facilitation and leadership in recreational activities and outdoor pursuits to
    meet agreed outcomes.
•   Plan and manage holiday programs and ensure adequate, trained holiday staff are engaged,
    supported and supervised.
•   Monitor program budgets and expenditure and undertake administrative processes, including
    statistics compilation, exit and incident reporting, equipment control and stocktakes.
•   Contribute to business development and liaise with clients to secure new business and
    promote the Agency’s products and services.
•   Manage the input of external providers (instructors, coaches) to ensure integrated program
    delivery.
•   Ensure that the requirements of the child protection, equal employment opportunity, code of
    conduct, occupational health and safety and ethnic affairs priority statement legislation and
    policies are implemented in all activities.


Program Coordinator Job Demands
Physical: The range of physical activities offered at the Centre demands a high level of physical
fitness. These include:
• Adequate strength to lift, push and pull moderate to heavy loads
• Sufficient mobility to bend and stoop and assume awkward postures
• Sufficient mobility and flexibility to climb steps and ladders and reach above shoulder height
• Ability to walk, stand and adopt fixed and awkward postures for extended periods of time
• Ability to undertake precise and repetitive work with the hands

Sensory:
• Sufficient near vision to read and write instructions and programs
• Sufficient distance vision to provide close supervision of clients in a variety of settings such as
   on bushwalks, on a lake or on rope courses
• Constant communication face-to-face and via the telephone, plus sufficient hearing to hear
   distress calls or use auditory cues to be alerted to danger

Psychosocial: There is the need to respond on a daily basis to the demands of working with large
numbers of children often presenting behavioural problems.

Chemical Hazards: Risks may arise from the potential intermittent contact with glues, fuel and
cleaning agents.

Physical Hazards: Risks may include exposure to seasonal extremes of temperature, sunlight
glare from water and water immersion arising from various water sports.

Biological Hazards: There may be potential contact with bodily fluids.

Knowledge, experience and skill requirements
•   Well developed management skills and experience in leading and motivating team members to
    achieve outcomes.
•   Knowledge of learning and development theory and practice and excellent program
    development, documentation, presentation, facilitation and instruction skills.
•   Excellent verbal and written communication skills, liaison and negotiation skills including the
    ability to engage and interact with clients to assess and meet needs.
•   Excellent problem solving, project management, flexibility, initiative, conflict resolution,
    organisational and logistical skills.
•   First aid certificate and Bronze Medallion certificate (or ability to acquire within 3 months) and
    demonstrated experience in responding to emergency situations.
•   Well developed understanding and commitment to the implementation of child protection, equal
    employment opportunity, code of conduct, occupational health and safety and ethnic affairs
    priority statement legislation and policies.
•   Degree qualification in a relevant field such as primary / secondary teaching, adult education,
    early childhood studies, sports science, social welfare, outdoor education / leadership /
    recreation / leisure, psychology / sociology, community work, business / management and/or
    kinesiology or Certificate IV (AQF) Outdoor Recreation and relevant industry experience..
•   Certified competent in a minimum of five Certificate III TAFE Outdoor Education competencies
    or the ability to quickly acquire these.

				
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