NSW DEPARTMENT OF THE ARTS, SPORT AND RECREATION NSW Sport and Recreation The NSW Department of the Arts, Sport and Recreation will contribute to a healthy and safe work environment by protecting its employees' physical and emotional wellbeing. To do this we will ensure fair and merit based employment policies and procedures, compliance and access to safe work practices and procedures, and a workplace free of any discriminatory practices or harassment. The Department welcomes applications from Aboriginal people and Torres Strait Islanders, members of racial, ethnic and ethno-religious groups and people with a disability. The NSW Sport and Recreation’s role is to encourage people in NSW to make physical activity a regular part of their life. We want more people, more active, more often. Program Coordinator – Lake Burrendong: Clerk Grade 7/8. Temporary Full-time position of up to 12 months. Vacancy No: DASRS09/30. Total remuneration package valued up to $97,094 pa includes employer’s contribution to superannuation, annual leave loading and on-call allowance of $8,845 pa (Salary $72,247 - $79,972 pa). Manage the development & delivery of outdoor education/recreation programs to clients, including schools & other organisations. Contribute to business planning & management strategies. Supervise staff to ensure client needs & outcomes are met. Selection Criteria • Well developed management skills and experience in leading and motivating team members • Knowledge of the agency role and objectives for outdoor recreation/education, learning and development theory and practice • Excellent program development, presentation, facilitation and evaluation skills • Excellent verbal and written communication skills, liaison, negotiation, conflict resolution skills including the ability to engage and interact with clients to assess and meet needs • First aid and Bronze Medallion certificate (or ability to acquire within 3 months) and demonstrated experience in responding to emergency situations • Degree qualification in a relevant field or Certificate IV (AQF) Outdoor Recreation, relevant industry experience. • Certified competent in a minimum of one aquatic and one harness Certificate III Outdoor Recreation competencies or the ability to quickly acquire these. Notes: This is a Temporary Full-time position of up to 12 months. It is an offence under the NSW Commission for Children & Young Peoples Act 1998 for a person convicted of a serious sex offence to apply for child related employment. Background check, including relevant criminal and employment records and relevant AVO will be conducted on recommended applicants. No offer of employment will be made until all relevant clearances are finalised. Applicants MUST obtain information pack and complete all relevant paperwork. Inquiries: Helen Swan (02) 6846 7403 Information Packages: Tracey Chown or Tracy Woods (02) 6846 7403 Applications to: Confidential’ to: The Senior Employee Relations Officer – Recruitment, Corporate Human Resources Group, NSW Department of the Arts, Sport and Recreation, GPO Box 7060, SYDNEY NSW 2001 or email firstname.lastname@example.org Closing Date: COB Friday 22 May 2009 Department of the Arts, Sport and Recreation Corporate Human Resoruces Group Program Co-ordinator Centres Directorate Sport and Recreation Location: Centres are located at: Lake Ainsworth, Lake Keepit, Lake Burrendong, Myuna Bay, Point Woolstoncroft, Broken Bay, Milson Island, Berry, Jindabyne, Boorambola, Sydney Academy of Sport Classification: Clerk Grade: 7/8 Establishment Position No: Child Related: Yes Position Title of Supervisor: General Manager Supervisor’s Surname and Initial: Signature: Name of Approving Phil Anderson Officer/Delegate: Signature: Date of Approval: Primary Purpose of the position Manage the coordination and development of the Centre’s programs and services to meet the needs of education, community, corporate and other groups and contribute to business and product development strategy. Supervise, provide direction to and ensure the continuing professional development of Program staff and contribute to the delivery of programs and services. Organisational context of the position The Department of the Arts, Sport and Recreation (the Department) was formed on 3 March 2006. The Department incorporates: • NSW Sport and Recreation • Office of Liquor, Gaming and Racing • Office of the Director General • DASR, Corporate Services • The Centennial Park and Moore Park Trust • The Art Gallery of NSW • The Australian Museum • The Film and Television Office • The Historic Houses Trust • The Museum of Applied Arts and Sciences (Powerhouse Museum) • The State Library • Sydney Opera House NSW Sport and Recreation is responsible for building a sustainable sport and recreation industry and ensuring compliance with relevant legislation. NSW Sport and Recreation has a staff establishment of around 500 positions and employs up to 1,000 casual employees per annum. The assets managed by NSW Sport and Recreation include 11 sport and recreation centres and Parramatta Park, as well as a direct management responsibility for various Olympic-built venues in the Western Sydney area. The Centres Directorate operates as the focal point for oversight, strategic planning, marketing, development and coordination of the programs, products and services available through the Agency’s Centres. The Sport and Recreation Centres and the Sydney Academy of Sport & Recreation are residential venues operating 24 hours a day, 7 days a week and 52 weeks of the year. Normal operating hours are between 7.00am – 10.00pm although emergency situations may require staff to perform duty beyond these hours. The Centres and the Academy exist to enable the public to undertake sport and recreational activities and offer a range of recreational pursuits from bush walking to kayaking and educational and recreational programs for school aged children and young people, family groups, and community groups. The Centres and the Academy operate as a business unit on a client fee-paying basis with some Treasury funding. However, there is an increasing requirement for Centres / Academies to become entirely self-funded. To meet this challenge, the Agency’s programs and services need to be competitive, client focused and within the constraints of budget. The Program Coordinator is responsible for the development and coordination of products and services delivered by the Centre and will also contribute to program delivery. The position holder will provide direction, leadership and guidance to Program staff. The position holder is a member of the Centre management team. Organisational relationships Position Title of Supervisor: General Manager Services Coordinator Position titles also reporting to the Supervisor: Customer Service Officers (x2) Position titles that report to this position: Program staff Work performed Program Development & Coordination The Coordinator is responsible for the development and coordination of programs for children and young people, seniors, corporate groups, youth at risk, and people with a disability. The Coordinator will collaborate and consult with school staff and other clients to discuss desired outcomes. These outcomes may include team skills, leadership and personal development and may also address issues such as substance abuse, bullying or racism. The Coordinator is also responsible for planning and managing holiday programs. This includes ensuring that adequately trained holiday staff are engaged and that their performance is supported and monitored. In developing programs and services, the Coordinator will identify learning outcomes, target audience and client requirements and tailor programs to meet these needs. The position holder will be responsible for developing program outlines and determining program costs that are satisfactory to the client and practical for the Centre to implement. The Coordinator is responsible for researching and writing program content and outline and liaising with Program staff to identify appropriate delivery methods, necessary resources and activities. The Coordinator will consult and negotiate the program structure and content with stakeholders to determine satisfaction. The Coordinator will be responsible for the overall logistics for each program. This will involve the coordination of internal staff to deliver the program activities and external providers to provide services such as instruction, transport and excursions. The Coordinator will need to scrutinise the contracts provided by external providers to ensure services are maximised and adequate arrangements are in place. The Coordinator will liaise with other Centre staff to ensure that dietary/food requirements are organised and suitable accommodation provided. The Coordinator will develop procedures for the delivery of programs and will brief and train Program staff in delivery techniques. The Coordinator will assign staff activities and develop rosters to ensure effective and efficient use of resources. The Coordinator will be responsible for conducting program evaluations in conjunction with other staff and will modify and/or develop new programs and services in response to feedback received and social justice objectives. The Coordinator will be responsible for a program’s administrative processes, including statistics compilation, child protection screening, exit and incident reporting, equipment control and inventory control. Client Liaison The Coordinator will liaise with client groups to ensure their needs are met during their stay at the Centre. The Coordinator will conduct discussions before the program begins, will maintain contact with the group throughout the program to ensure the Centre is continuing to satisfy their requirements, and ensure that client feedback is obtained at the end of the program. The Coordinator will establish and maintain partnerships and alliances with school staff, community organisations and stakeholders in other Agencies (Juvenile Justice, Community Services) to discuss needs and promote the Agency’s products and services. The Coordinator will contribute to business development for the Centre by initiating new products and services, and modifying those currently available as a result of community consultation. The Coordinator will provide information to clients to expand their understanding of the Agency’s services and products. The Coordinator will represent the Centre at relevant meetings, conferences and similar forums involving key stakeholders. The Coordinator will liaise with regional office staff to identify opportunities for the Centre to deliver off-site programs and services in the community. Program Delivery The Coordinator will facilitate and instruct group activities for up to twenty percent of their total work time, if required. This direct role will allow the Coordinator to evaluate current service standards, staff competence, client expectations and contribute to service delivery during staff shortages. The Coordinator may be required to provide instruction to the industry standard of competency in various outdoor activities including abseiling, top rope climbing, bivouac, challenge ropes course, archery, canoeing, skiing and sailing. The activities available will depend on the Centre location and facilities. The programs and instruction will be delivered to a broad client base including children and young people (education based programs, Crossroads, Outdoor education), seniors, corporate groups, youth at risk, and clients with a disability. The Coordinator would need to adapt and modify services provided by the Centre based on the differing needs and requirements of these individuals and groups. Administration, Resource and Systems Management The Coordinator will be responsible for the management of Program staff and will provide leadership, guidance and instruction. The Coordinator will ensure that staff receive adequate training and may be required to conduct assessments to determine skill level and competence of staff. The Coordinator will be responsible for developing team harmony, performance management, recruitment, leave, allocation of staff, occupational health and safety, conflict resolution and other human resources issues for the Program staff. The Coordinator will use the Customer Information Management System to ensure that bookings are efficiently arranged, data correctly recorded and rosters and activities assigned appropriately to staff. The Coordinator will need to ensure that service delivery is integrated with other Centre operations. The Coordinator is required to manage small program budgets. The Coordinator must develop costings for programs/services that are accurate, competitive and represent value for money. The Coordinator will provide regular budgetary updates, projections and reports to the General Manager. The Coordinator is a member of the Centre executive and will contribute to the development of the Centre’s business plan. The Coordinator will oversight equipment usage and ensure that equipment is maintained and replaced where necessary. Challenges and Problem Solving The Coordinator will be challenged by the Agency’s broad client base and will need to propose and adopt products and services that are adaptive, flexible and responsive. The Coordinator will need to develop innovative products and services that are competitively priced, challenging and attractive to the client but viable for the Centre to deliver within resource constraints. This is challenging because the programs are facing increasing competition from private providers and the Agency is required to move to being self-financing for many of its activities. The Coordinator will be challenged by the logistics of organising multiple programs and the allocation of the resources required to ensure they are delivered effectively and efficiently. Decision Making The Coordinator will be responsible for developing and scheduling programs, deciding on program content and determining how resources are allocated. The Coordinator will make decisions in regard to staffing, including leave arrangements and allocation of duties and responsibilities. The Coordinator will make decisions in regard to modifying or abandoning an activity if the health, safety and welfare of a client group are threatened. The Coordinator may also determine that clients need to be removed from the Centre due to behavioural or medical issues. The Coordinator will be responsible for program budgets and has delegation for expenditure up to $10,000. Position dimensions Direct Reports Varies Indirect Reports Nil Operating Expenditure N/A Project Expenditure N/A Revenue N/A Total Budget N/A Communication Internally: The Coordinator will liaise with the Program staff regarding program outcomes and activities before the program begins. Throughout the program, the Coordinator will seek feedback on the progress and success of the program and provide guidance and direction as needed. The Coordinator will mentor and guide Program staff and provide performance feedback. The Coordinator will liaise with Development Officers and other regional staff to collaborate on the delivery of off-site programs. The Coordinator will liaise and plan with other Centre management and staff on service provision for clients including administration, catering and maintenance staff. The aim of this liaison is to ensure clients have the best possible experience at the Centre with the most efficient use of resources. The Coordinator will also work with other Agency management and staff on marketing and management issues. Externally: The Coordinator will liaise with clients to promote the Centre’s products and services and secure new business. The Coordinator will consult with clients before programs begin to provide program costings, identify special requirements, and agree on course content. The Coordinator will also seek feedback from client groups throughout and at the end of programs to ensure satisfaction with services provided. The Coordinator will also liaise with external providers to coordinate their input into programs and interpret contract arrangements. When providing instruction, the Coordinator will interact in a friendly and positive manner with all participants and ensure an individual’s understanding of an activity’s requirements before the activity is undertaken. The Coordinator will debrief clients after an activity to discuss outcomes. The Coordinator will discuss issues and de-brief parents/guardians, medical and emergency staff as needed. Key Accountabilities • Coordinate, monitor and evaluate the development and delivery of Centre programs, products and services both on and off-site and ensure they are documented and meet outcomes. • Manage a team of Program staff and provide leadership, direction, advice and continuing professional development, including certification in industry competencies. • Coordinate pre-program briefings, post-program de-briefings and evaluation sessions. • Provide instruction, facilitation and leadership in recreational activities and outdoor pursuits to meet agreed outcomes. • Plan and manage holiday programs and ensure adequate, trained holiday staff are engaged, supported and supervised. • Monitor program budgets and expenditure and undertake administrative processes, including statistics compilation, exit and incident reporting, equipment control and stocktakes. • Contribute to business development and liaise with clients to secure new business and promote the Agency’s products and services. • Manage the input of external providers (instructors, coaches) to ensure integrated program delivery. • Ensure that the requirements of the child protection, equal employment opportunity, code of conduct, occupational health and safety and ethnic affairs priority statement legislation and policies are implemented in all activities. Program Coordinator Job Demands Physical: The range of physical activities offered at the Centre demands a high level of physical fitness. These include: • Adequate strength to lift, push and pull moderate to heavy loads • Sufficient mobility to bend and stoop and assume awkward postures • Sufficient mobility and flexibility to climb steps and ladders and reach above shoulder height • Ability to walk, stand and adopt fixed and awkward postures for extended periods of time • Ability to undertake precise and repetitive work with the hands Sensory: • Sufficient near vision to read and write instructions and programs • Sufficient distance vision to provide close supervision of clients in a variety of settings such as on bushwalks, on a lake or on rope courses • Constant communication face-to-face and via the telephone, plus sufficient hearing to hear distress calls or use auditory cues to be alerted to danger Psychosocial: There is the need to respond on a daily basis to the demands of working with large numbers of children often presenting behavioural problems. Chemical Hazards: Risks may arise from the potential intermittent contact with glues, fuel and cleaning agents. Physical Hazards: Risks may include exposure to seasonal extremes of temperature, sunlight glare from water and water immersion arising from various water sports. Biological Hazards: There may be potential contact with bodily fluids. Knowledge, experience and skill requirements • Well developed management skills and experience in leading and motivating team members to achieve outcomes. • Knowledge of learning and development theory and practice and excellent program development, documentation, presentation, facilitation and instruction skills. • Excellent verbal and written communication skills, liaison and negotiation skills including the ability to engage and interact with clients to assess and meet needs. • Excellent problem solving, project management, flexibility, initiative, conflict resolution, organisational and logistical skills. • First aid certificate and Bronze Medallion certificate (or ability to acquire within 3 months) and demonstrated experience in responding to emergency situations. • Well developed understanding and commitment to the implementation of child protection, equal employment opportunity, code of conduct, occupational health and safety and ethnic affairs priority statement legislation and policies. • Degree qualification in a relevant field such as primary / secondary teaching, adult education, early childhood studies, sports science, social welfare, outdoor education / leadership / recreation / leisure, psychology / sociology, community work, business / management and/or kinesiology or Certificate IV (AQF) Outdoor Recreation and relevant industry experience.. • Certified competent in a minimum of five Certificate III TAFE Outdoor Education competencies or the ability to quickly acquire these.