Leadership and Management Skills for Managers An intensive training programme designed for those new to or preparing for a leadership role HRDF -SBL CLAIM ABLE 23 – 25 March 2010 9.00am – 5.00pm Grand Millennium Hotel, Kuala Lumpur Managing people in today’s business environment Beneﬁts of Attending is perceived as a genuine art. Leadership styles Understand the importance of planning, need to be in sync with what today’s workforce managing, organising and delegation really want and need. Therefore, an Improve your personal management style to Feedback from understanding of self and others and how people provide more effective leadership Past Participants Better manage your interactions and work together is fundamental in practising relationships with your subordinates and “Interesting and resourceful programme for effective people management. colleagues new managers, excellent speaker! ” Manage your own behaviour and understand Keong Mei Ling, AP Manager Workshop Leader its impact on the team Philips Lumileds Lighting Michael Lee brings with him more than 15 years This 3-day programme will focus on the essential Understand how to harmonise different of experience in management consulting and skills of management which will enable you to “Michael is probably the missing puzzle in training. He was the Training Manager with two personalities to build a motivated, cohesive bring out the best of your subordinates. It will and performance-orientated team today’s people management.” ﬁnancial institutions and multinational provide you with the opportunity to review and Know how to handle difﬁcult people's Johari Zainol, Assistant Manager electronic companies. The organisations which improve your own management and leadership problems and resolve conﬂicts KAH Assemblers Sdn Bhd Michael provides customised training consultancy include DBS, Hewlett Packard, style. You will also learn how to deal and solve Motorola Electronics, Informatics, Glaxo various people problems. This programme is Who Should Attend Pharmaceuticals, Fuji Xerox Singapore, Creative highly interactive with practical exercises and Managers looking to enhance their leadership Technologies and many more. Michael is an activities to reinforce the learning process. abilities, team leaders, head of departments, entertaining and popular speaker and has been and anyone looking to gain a practical insight dubbed a “master motivator of people”. His into effective leadership sessions are always stimulating and provide attendees with great “take-home” value. Programme Outline Key Responsibilities of a Manager Setting goals Interpersonal Relationship Skills Managing your Boss The manager as a planner, organiser, leader Developing a holistic approach Relating effectively Understanding, adapting to and managing and people motivator Motivation Assertiveness skills to achieve win/win results your boss Striking a balance between getting the job Appreciating the intrinsic joys and value of Resolving conﬂicts Becoming an effective intermediary between done through others and through self work Delegation your boss and subordinates Knowing the key difference between efﬁciency Motivating oneself and subordinates to give Deciding what to and not to delegate Effective subordination and effectiveness good service Delegating to the appropriate person Teambuilding Using the 80/20 principle effectively Giving “strokes” Communicating the task and authority Building synergy among team members Communicating effectively Overcoming typical barriers Understanding team dynamics Handling Subordinates’ Problems Holistic Management Skills of a good coach Leadership Using the strengths of each team member Managing and motivating oneself Training subordinates to perform tasks Application of classical theories Building an effective and cohesive team Attitude of a mental “winner” effectively Qualities of a good leader Focusing on the positive aspects Counselling skills Leadership styles Creative approaches to problem solving and Handling grievances, discipline and personal decision-making problems Registration Form Fax your reply to 03 2026 7003 (Haﬁz) WORKSHOP DETAILS REGISTRATION DETAILS Please register me for the workshop Leadership and Management Skills 23 – 25 March 2010, Kuala Lumpur (0610MHRE)DM for Managers PAYMENT OPTIONS Date : 23 – 25 March 2010 Time : 9.00pm – 5.00pm I enclose a cheque made payable to “Commerce Clearing House Venue : Grand Millennium Hotel, Kuala Lumpur (M) Sdn Bhd” Please debit my FEE** Visa Master Card Expiry Date Early Bird (by 23 February 2010) CCH Subscriber/ Card Number CCH Executive Events Corporate Member RM2,240 Card Holder’s Name Non-Subscriber RM2,520 Regular Fee CCH Subscriber/ CCH Executive Events Corporate Member RM2,520 Non-Subscriber RM2,800 Card Holder’s Signature ** Fee includes workshop materials, certiﬁcate of attendance, DELEGATE’S DETAILS lunch and refreshments Company In-house corporate training programme is also available! For more details, please email firstname.lastname@example.org Delegate 1 (Mr/Ms) Job Title REGISTRATION INFORMATION Email Haﬁz 017 3161.438 Direct Line 603.2052.4672 Delegate 2 (Mr/Ms) Fax 603.2026.7003 Email haﬁz.email@example.com Job Title Website www.cch.com.my Email Address COMMERCE CLEARING HOUSE (M) SDN BHD Suite 9.3, 9th Floor, Menara Weld, Address No. 76, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. Postal Code Registration and Payment Tel Fax Reservations may be made by telephone/telefax/email but will only be conﬁrmed upon receipt of the relevant registration form(s) and payment. Contact Person Payment By Cheque: All cheques should be crossed, marked A/C payee only and made Email payable to "Commerce Clearing House (M) Sdn Bhd" with the title of the programme(s) indicated clearly on the back of the cheques. Company size 1-19 20-49 50-99 100-299 300-499 more than 500 Cancellation and Substitution Policy A substitute delegate is welcome at any time at no extra charge if the registered Industry participant is unable to attend. Full payment will be charged if cancellation is made after 9 March 2010. This also applies to no show on the day of event. All notices of cancellation or replacements must be made in writing and acknowledged by CCH via email or fax. Programme Changes CCH reserves the right to amend or cancel the event due to unforeseen circumstances. HRDF Claims Authorised Signature & Company Stamp This workshop is HRDF-SBL claimable, subject to the approval of HRDF. Important Notice ENROLMENT STATUS Pursuant to the provisions of the DIRECT SALES ACT 1993, the registration form herein shall only be used by body corporate. Since Commerce Clearing House (M) Sdn Bhd is CCH Executive Events Corporate Member unable to accept any individuals who are not body corporate, individual applicants who wish to attend are requested to register themselves at Suite 9.3, 9th Floor, Menara CCH Subscriber Weld, 76 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia or call us for registration Non-Subscriber procedure. SPONSORSHIP OPPORTUNITIES CCH Asia has designed an attractive range of advertising & sponsorship packages to match your marketing objectives. The packages available offer advertisers and sponsors extensive visibility and ensure direct access to your target market. It is also an excellent platform to promote your organisation to inﬂuential players and key decision-makers in the industry. Please call 03-2052 4603 for more details. CCH EXECUTIVE EVENTS CORPORATE MEMBERSHIP Our Corporate Membership is aimed to offer your organisation a ﬂexible and cost effective investment in training and development. As a corporate member, all your employees are entitled to our membership privileges. To become a member, please call us for more information. THE ORGANISER CCH Executive Events is the seminar and conference arm that offers timely business critical information, insights and analysis conducted by industry practitioners and academics to provide participants a well-balanced blend of theoretical fundamentals and practical applications. We are backed by over 100 years of multi-national publisher background in a wide array of professional topics especially Taxation, Accounting, Auditing, Corporate Law, Company Secretarial Practice, Business Law, and Employment Law & Human Resources.