Business Transformation Improving the customer experience By streamlining our clients marketing and operational processes we improve their customers experience and create business success ‘We capture and manipulate data from multiple sources to create powerhouse workflows and electronic record, document and content management systems.’ Enabling business success Our imaging service itself Another of our smart services is pretty special. It captures is online document distribution. Business Transformation is the all types of information from We’d love to show you what secret weapon in the continuing barcodes to signatures and it’s we can do to create business struggle for more profitable super fast and accurate which efficiency with documents that customer relationships. means our document processing can be viewed, emailed, or We start with the premise service can be offered with faxed from archives at the that by streamlining our clients a 24 hour turnaround. flick of a finger. marketing and operational All it takes is some encryption processes we will improve Savvy services and our own version of their customer’s experience. abracadabra and you have Business Transformation What’s really clever is that instant access to documents creates success by transforming we provide a central point for from multiple locations. separate and unrelated data storing all paper documents We can replicate images and and processes like a returned like cheques, invoices, and create search interfaces that address, an email, a customer deposit slips and we organise are customised as well. support call or a payment them electronically which means advice into information that they can be searched and manipulated to generate all sorts It’s about capturing packs a competitive punch. of new and useful information. hearts and minds The secret is in the rigorous capturing and manipulation Our call centre services are The campaign to capture the of data from multiple sources another valuable tool. Turning customer’s hearts and minds to create powerhouse a call centre function into a doesn’t stop with quick retrieval workflows and electronic strategic business advantage is of electronic records, we also record, document and content about more than call times and provide services like return mail management systems. scripting, it’s about being able management and accounts to apply continuous learning payable and receivable solutions. At the heart of the matter is and process improvement to live our unique ability to accelerate, Together all of our Business campaigns simply and efficiently. secure and streamline database Transformation services create solutions including data We pride ourselves on being a formidable weapon in the cleansing, database creation reactive and being able to take battle to better manage the and database management. immediate advantage of what customer experience. we learn from customers. It certainly helps that we We’d love to share the war stories are an industry leader in We also provide a number and look forward to giving you imaging and that we provide of other savvy services like all the glorious details. document management feature-rich customer survey solutions for big names solutions which help clients in Finance, Government, capture better information from Telecommunications their customers. Adding our call and Commerce. centre solutions to our ability to manage data from scanning and imaging to cleansing and augmentation, makes our lead generation services worth learning more about. SEMA Group Pty Ltd ABN 58 002 012 320 Sydney 6 The Crescent Kingsgrove NSW 2208 T +61 2 9554 0000 Melbourne 10 William Angliss Drive Laverton North VIC 3028 T +61 3 9927 5444 Brisbane 36 Northlink Place Virginia QLD 4014 T +61 7 3866 8444 I www.semagroup.com.au SEMA is Australasia’s largest direct marketing company. No other company triggers more consumers to act.