Arc Intern Information Pack by lindayy

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									          Arc Intern Information Pack

This pack includes the following information

      -   What is Arc@UNSW?
      -   What is an Arc intern?
      -   What will interns offer Arc?
      -   What will Arc interns be doing?
      -   Available Internships
      -   How will the intern positions be supported?
      -   Arc Intern Position descriptions –
                o     Student Support (Advocacy and Legal)
                o     Information Technology (IT)
                o     Arc@COFA – Kudos Gallery
                o     Student Facilitation
                o     Venues and Events
                o     Advertising and Sponsorship
      -   How to apply
      -   Deadlines
      -   General Arc Intern Questions
      -   Department Specific Intern Questions
      -   Contact Details
What is Arc@UNSW
Arc @ UNSW is an incorporated company, limited by guarantee, governed by a Board of
Directors. Arc is a voluntary student membership organisation that provides recreational,
cultural, representational and retail services to the students of the University of New South
Wales (UNSW). The organisation operates as a commercial entity to maintain financial
viability and to provide student services and programs for members.


The organisation operates on both of UNSW’s Sydney campuses - Kensington and the
College of Fine Arts site in Paddington, as well as providing services to students who study
off campus. The organisation provides a full suite of service offerings and back office support
for both Kensington and COFA campuses. UNSW is comprised of over 35, 000 students with
about 65% of those being undergraduate students and the remaining 35% being
postgraduate students.


Arc @ UNSW directly employs approximately 70 staff on a permanent basis and
approximately 60 casual staff. The organisation also utilises the time and resources of a large
number of student volunteers to administer programs and events.


Day to day management of the organisation is performed by a Chief Executive Officer (CEO)
who reports to the Arc Board. The CEO is supported by a senior management team
accountable for operations of the organisation at both campuses.


What is an Arc intern?
An Arc intern position gives a UNSW student professional experience within an area they are
considering working in once they graduate.


What will interns offer Arc?
Arc intern positions offer a direct way of developing students and offering them valuable
work experience that they can take to future employers. In return they also offer Arc an
invaluable tool for gauging student perspective and measuring student thoughts and
opinions on a broad range of topics. The intern program will be another way in which Arc is
bridging the gap between students and the organisation by simply providing student services
and facilitating and empowering students with the skills to drive and guide the services Arc
delivers.
What will Arc interns be doing?
Interns will have a set list of objectives and tasks, which is outlined in the individual position
descriptions in addition to these tasks, each intern will be assigned a project. The project will
provide something for the intern to work on throughout the year; it will enable them to
develop something that will have a REAL impact upon the organisation. The project does not
have to be something the intern spends the majority of their time on but will be something
they can contribute to on a regular basis.


Example Projects –
    -   Developing guidelines and deliverables for the new blog sites
    -   Launching a new marketing or sponsorship campaign
    -   Developing a new volunteer program
    -   Analysing the grant opportunities for Arc@UNSW


What internships are available?
An intern positions will be available in the following areas –


    -   Student Support (Advocacy and Legal)
    -   Information Technology (IT)
    -   Venues and Events
    -   Advertising and Sponsorship
    -   Arc@COFA – Kudos Gallery
    -   Student Facilitation Project


How will the intern positions be supported?
Each Arc intern position will have a designated mentor who will work within the area of the
internship, meetings with the mentors will be scheduled weekly to review past work and set
future goals. In addition to the mentor the interns will have bi-weekly catch ups as an intern
group, which will give the interns a chance to brainstorm and develop ideas for areas
outside of there department.
Job Title:                    Student Support (Advocacy and Legal) Intern
Business Group:               Student Support Department
Directly Reports to:          Student Support Manager
Hours:                        15hours per week $20.30 per hour + Super
Duration:                     28 weeks (Semester 1 & 2)
Location:                     University of NSW Kensington Campus


Student Support Department


The Student Support Department is responsible for the direct provision of services to
students with regard to University policy and procedures, academic, tenancy, welfare and
legal issues. The Student Support Department is responsible for the effective and efficient
provision of accurate advice and research as well as timely advocacy to internal and external
users.


The Department’s Student Support Officers provide advice and advocacy to students about
internal university matters including undergraduate and postgraduate academic appeals,
postgraduate supervision problems, complaints against lecturers or schools, harassment or
discrimination, advice and representation in university misconduct charges, advice about
scholarships and assistance with internal administrative appeals. Staff provide advice to Arc
members regarding social security entitlements and appeals against Centrelink decisions,
and also housing/tenancy advice.


The solicitor in the Department provides a full legal service to Arc members, and provides
advice about criminal matters, employment, intellectual property, credit and debt, motor
accidents, powers of attorney, consumer complaints and mediation.


Student Support Internship


The Student Support Internship will include opportunities for research support with the
department staff on casework, changes to legislation and policy affecting the student body,
as well as project opportunities within the department and with collaborating university
departments. For interns undertaking a law degree, the position can be tailored to offer
paralegal experience.
Student interns will have opportunities to develop skills and/or knowledge in the following
areas:


    -    interviewing
    -    research
    -    drafting letters, submissions and appeals
    -    identifying opportunities or needs for advocacy services
    -    identifying gaps in law or policy
    -    file management
    -    legal ethics (if applicable)
    -    discrete areas of law and policy, including criminal, copyright, tenancy, social
         security and ESOS
    -    confidentiality
    -    time management
    -    independent project work
    -    liaison with other Arc departments, particularly Student Representative Council


Reporting Relationships


The Student Support Intern reports directly to the Student Support Manager (SSM) and is
required to ensure that the Student Support function fully supports all aspects of the
business at the Kensington Campus.


Qualifications, Knowledge and Experience
Essential criteria:


    -    Undertaking a current UNSW degree in law, social work or public policy or a
         demonstrated comprehensive understanding of issues in one or more of these fields
    -    Outstanding verbal and written communication skills
    -    Capacity to research and interpret university policy and procedure
    -    Capacity to maintain accurate records, file notes and project notes
    -    Ability to work as part of a professional team as well as independently on allocated
         projects
    -    Capacity to maintain confidentiality and ability to work with discretion and tact in
         sensitive student support matters
    -   Demonstrated understanding of the work and values of the Arc Student Support
        Department and UNSW Student Representative Council
    -   Awareness and demonstrated understanding of equal opportunity, OHS and anti-
        discrimination policy and an ability to apply these in the workplace


Desirable criteria:


    -   Capacity to research and interpret legislation
    -   Familiarity with a range of UNSW policies and procedures
    -   Knowledge of mental health issues


Projects for Student Support Interns may include:


    -   Communicating with the student body to identify current and future
        welfare/information needs
    -   Developing new advice and promotional materials for Arc website
    -   Working with UNSW Student Equity and Disabilities Unit and similar units on joint
        projects
    -   Developing new marketing strategies for the advice and advocacy service
Job Title:                      Information Technology (IT) Intern
Department:                     Corporate Services
Directly Reports to:            IT Manager
Hours:                          10 hours per week
Duration:                       28 weeks @ $20.30 per hour + Super
Location:                       UNSW Campus, Kensington




Information Technology (IT) Department

The IT division is part of a centralised support service within the Corporate Services
Department.


Information Technology is a centralised support service led by the IT Manager. Information
Technology function services all other departments within the organisation, across both
Kensington & COFA campus, and is responsible for all IT related services including:
    -   Storage systems
    -   Email services
    -   Phone services
    -   Web content & systems
    -   Point of sale systems
    -   Support services
    -   Virtualised server infrastructure
    -   Desktop computing environment
    -   Procurement of IT assets
    -   IT asset management
    -   IT security
    -   Service & maintenance of IT equipment


In addition to the IT division, the Corporate Services Department, which is lead by the
Corporate Services Manager, has two more distinct divisions; Human Resources and Building
Services. Together these distinct divisions provide centralised support to all facets of Arc @
UNSW Limited.



Information Technology (IT) Intern
The Information Technology Intern Program (ITIP) will provide students, especially those
from a Computer Science/Engineering and IT discipline to gain real-life experiences in Arc IT
related activities. Students will gain hands on industry experience in;
    -    Industry standard software and technologies
    -    Project management
    -    Customer service excellence


ITIP interns will also help to assist the IT team with the development and delivery of various
IT projects and will act as an IT Ambassador on campus to the UNSW students. ITIP provides
growth for both the intern and Arc IT, allowing the department to achieve their goals.


Key Tasks will include -


    -    Assist with the preparation and delivery of IT projects
    -    Assist in maintaining the integrity of IT services including storage, email, web,
         database, point of sale, network and phone services.
    -    Assist in the co-ordination of student-focused inter-departments meetings
    -    Assist in maintaining up to date documentation for IT services including internal IT
         documentation, IT service catalogue, knowledgebase articles and FAQs
    -    Work on projects as agreed on with the IT Manager to develop and expand the IT
         services provided by Arc
    -    Provide a range of administrative and IT helpdesk support tasks to Arc staff, UNSW
         staff/students including handling enquiries and other related support services to
         ensure the efficient operation of Arc IT services.
    -    Providing quality customer service when attending to telephone enquiries.
    -    Contribute to planning activities within the IT Department.
    -    Comply with Arc OHS policy and procedures to actively participate in the
         achievement of a safe working culture.
    -    To undertake other general tasks and duties as directed by the IT Manager.


Development Opportunities



    - Hands-on opportunity to manage and gain experience in industry standard products
        such as VMWare vSphere, Microsoft Exchange and Microsoft SQL.

    - Develop project management skills
    - Opportunity to enhance your resume


Reporting Relationships


The IT Intern reports directly to the IT Manager.


Qualifications, Knowledge and Experience
Essential Criteria:


    -   Undergoing or completed a tertiary qualifications in IT, Computer Science and other
        related disciplines
    -   Experience with managing Microsoft Windows XP based systems
    -   Experience with Microsoft based Server Operating Systems
    -   Experience with TCP/IP based networking
    -   Ability to think critically with good problems solving skills
    -   Effective written and verbal communication skills
    -   Ability to work independently and as part of a team
    -   Knowledge of Occupational Health and Safety, Ethical Practice, and Code of Conduct,
        along with the ability to apply these principles in the workplace
    -   Enjoy working in a dynamic, student focused environment.


Desirable
    -   Experience with Microsoft Active Directory management
    -   Experience with Microsoft SQL Server 2005+
    -   Experience with Microsoft Exchange Server 2003
    -   Experience with Linux operating systems
    -   Experience with Apple Mac OS X operating systems
    -   Experience in VMWare vSphere 4.0 or Infrastructure 3.0
    -   Experience with SANs and storage management
    -   Experience with Microsoft IIS
    -   Experience with firewalls and reverse proxies
Job Title:                     Kudos Gallery Intern
Business Group:                Arc@COFA
Directly Reports to:           Kudos Coordinator
Hours:                         12 hours per week @ $20.30 per hour + Super
Duration:                      13 weeks x 2 (Semester 1 and 2 positions available)
Location:                      University of NSW COFA Campus


Arc@COFA Department


Arc@COFA is the Paddington campus section of student organisation Arc@UNSW Ltd. This
section run a student gallery, Kudos, as well as two creative grants programs, a studio
residency in far west NSW, three COFA student publications, equipment loans, a regular
program of campus activities and events, and maintain student common areas on campus.
The section is staffed by a full time Manager, part time Activities Coordinator and Gallery
Coordinator, a casual Administrative & Events Officer and Gallery Intern.


Kudos Gallery Intern


The role of the gallery intern will be to work with the gallery coordinator and assist with all
aspects of running Kudos Gallery. They will acquire hands on experience in many different
aspects of gallery administration and gain valuable insight into the overall management of a
non-profit exhibition space.


Reporting Relationships


The Kudos Intern reports directly to the Kudos Coordinator.


Key Tasks


Installation of exhibitions
        -   Ensuring that OH&S standards are maintained
        -   Assisting installation and maintaining a professional level of exhibition


Coordinating opening nights
        -   Assisting the artist/ curator to set up a welcoming environment
        -   Ensure that good hygiene is maintained
        -    Assist with opening, deal with enquiries as required
        -    Report and problems to the Gallery Coordinator of COFA Manager immediately
        -    Ensure that all patrons leave the vicinity by 8pm


Liaising with artists and curators
        -    Actively engage with exhibitors
        -    Promptly respond to enquiries
        -    Practice good customer service in line with Arc policy
        -    Maintain regular communication with Gallery Coordinator
        -    Refer unusual or difficult requests to the Gallery Coordinator or COFA Manager


Promoting exhibitions and the gallery
        -    Assist in the gallery mail outs
        -    Respond to exhibition enquiries from media and public as required


Compiling exhibition room sheets
        - Liaise with exhibitor/s to complete room sheet in the Arc template prior to
        exhibition opening
        - Liaise with COFA Manager to get room sheets printed


Documenting exhibition
        -    Take photographs of the opening night, and also the entire exhibition for the
             gallery archives


General gallery maintenance and cleanliness
        -    Ensure the gallery space appears clean and professional
        -    Maintain security of the gallery


Qualifications, Knowledge and Experience

Essential criteria:
        -    COFA Student
        -    Arc member


Desirable criteria:
        -    RSA
             Indesign and Photoshop
        -   Experience working with people
        -   Experience handling artwork


Potential Projects for Kudos Gallery Intern may include:
Kudos Gallery Interns are encouraged to submit an exhibition proposal to the Kudos
Coordinator at the start of their term. If approved, the intern will be mentored by the
Gallery Coordinator and COFA Manager in regard to budget, facilitation, publicity and
conceptual development. Some time will be allocated within the internship to execute this
project. Outside of allocated hours, the intern will be expected to contribute time to the
project voluntarily.
Job Title:                    Venue & Events Intern
Business Group:               Venue & Events
Directly Reports to:          Event Manager
Hours:                        10 hours per week $20.30 per hour + Super
Duration:                     28 weeks (Semester 1 & 2)
Location:                     University of NSW Kensington Campus


Venue & Events Department


The Venue & Events Department is responsible for the operation of the Roundhouse, UniBar
and student events on campus. The Venue & Events department operates a commercial and
non-commercial arm and delivers over 500 events per year on campus. The Venue & Events
department also runs the UniBar and operates in house production facilities.


Venue & Events Internship


The Venue & Events Internship will include opportunities for event, hospitality and project
management experience. The Internship has the ability to specialise within an area of
interest including -
    -    Events
    -    Venue Operation
    -    Bar & Hospitality
    -    Production


The internship assist in the organisation of existing events including Oktoberfest and
Foundation Day and aid in developing new events for the student market.


Reporting Relationships


The Venue & Events reports directly to the Events Manager.


Qualifications, Knowledge and Experience
Essential
   -   Undergoing or completing tertiary qualifications in Arts, Commerce, Science,
       Psychology (or any related) discipline
   -   Experience with Microsoft Office software such as MS Word, MS Excel and MS
       Outlook
   -   Ability to manage workload effectively
   -   Knowledge of popular trends in youth culture and music
   -   Enjoy working in a dynamic and student focused environment


Desirable
   -   Project management experience
   -   Event experience
   -   Experience with marketing
   -   RSA


Projects for Student Support Interns may include:


   -   Developing a new event series or major student event
   -   Organising Foundation Day
Job Title:                    Student Facilitation Intern
Business Group:               Student Facilitation
Directly Reports to:          Venues and Events Manager
Hours:                        10 hours per week
Duration:                     28 weeks @ $20.30 per hour + Super
Location:                     UNSW Campus, Kensington



Student Facilitation Department

Student Facilitation Department is responsible for exploring and actioning new areas of
student engagement and ensuring existing processes are student orientated.



Over the past three months, Student Focus Co-ordinators have been working towards the
development and implementation of a broad range of projects ranging from
marketing/branding to clubs and student volunteer projects. They have succeeded in
gradually moving the project from paper to Arc and continue to do so in a co-ordinated
effort.



The Student Focus Co-ordinators work both independently and collaboratively on several
projects and this is necessary as many tasks are interrelated and parallel each other.
Furthermore, they have been working with various departments within Arc in order to
complete and deliver on the projects of the SFP.



Student Facilitation Intern



The primary object of the Student Facilitation Plan intern is to provide students with the
ability to contribute to the university in a practical manner through improving the processes
and other elements of Arc. It will offer a hands-on approach to enabling Arc’s capacity to
facilitate student opportunities and development from a student perspective while providing
ample opportunity to apply their skills and knowledge in a variety of Arc departments
including:



          -   IT & Web
          -   Human Resources and Culture
        -   Communication
        -   Clubs & Grants
        -   New Student Opportunities
        -   Arc Branding and Image



Under each heading a number of proposals have been developed recommending changes to
current processes, revaluation or the implementation of a new system. Such proposals
mirror projects and have been allocated varying implementation time-frames which in
essence build-on each other.



The SFP Intern will assist in each of these areas and their various projects in a timely manner
and through this they will gain a better understanding of Arc in what is a highly rewarding
and encouraging position.



Development Opportunities


The intern will have many development opportunities such as:
    -   Practical experience in developing and implementing new and existing projects
    -   Working and communicating across a variety of departments
    -   Learning about the background and operations of Arc


Benefits


    -   Opportunity to diagnose problems and develop solutions
    -   Gain experience in implementing tasks
    -   Engage and interact with variety of Arc departments
    -   Documentation of service – letters of reference


Key Tasks



    -   Assisting with the development of project and project implementation

    -   Ensure efficient and effective liaison with Arc departments involved in various
        projects

    -   General administration duties as required
Qualifications, Knowledge and Experience

Essential


    -   Undergoing or completing tertiary qualifications in Arts, Commerce, Science,
        Psychology (or any related) discipline
    -   Experience with Microsoft Office software such as MS Word, MS Excel and MS
        Outlook
    -   Ability to manage workload effectively
    -   Demonstrated activity and interest for a student focused cause
    -   Enjoy working in a dynamic and student focused environment


Desirable
    -   Project management experience
    -   Experience with marketing
Job Title:                     Sponsorship & Advertising Intern
Business Group:                Business Operations Department
Responsible to:                Sponsorship & Advertising Manager
Location:                      UNSW Campus, Kensington
Hours:                         10 – 15 hours per week
Duration:                      28 weeks (Semester 1 & 2) @ $20.30 per hour + Super



Sponsorship and Advertising Intern

The Sponsorship & Advertising Intern Program (SAIP) will provide students, especially those
from a business marketing discipline to gain real-life experiences in Arc sponsorship and
advertising related activities. Students will gain hands on industry experience in the
following areas;
    -    Sponsorship & Advertising
    -    Events
    -    Sales
    -    Business development
The SAIP will also help to assist the sponsorship and advertising team with the development
and delivery of Advertising and Sponsorship projects and will act as an Ambassador on
campus bridging the gap that exists between Arcs’s advertising to the UNSW students and
create awareness of any growing trends on campus. This program is providing growth for
both the intern and also for the growth of Arc Sponsorship and Advertising to achieve their
departmental goals.


Development Opportunities

    -    Hands-on opportunity to learn the inner workings of the sponsorship and advertising
         department; and gain industry experience in business development, sponsorship/
         advertising, events & promotions.

    -    Overall responsibility will be market research developing future opportunities

    -    Opportunity to enhance your resume


Training and Benefits Provided –
         -   Mentored by Sponsorship & Advertising Manager and Sponsorship & Advertising
             Executive.
        -   This is an opportunity to demonstrate professional level skills working as part of
            a team and also to develop projects from start to finish
        -   Adequate time allocation to study and for examination

        -   Documentation of service, letters of reference


An organisational structure is attached as Appendix One.


Reporting Relationships
The Marketing Intern reports directly to the Marketing & Advertising Executive.


Key Tasks


        -   Assist the preparation of advertising and sponsorship projects
        -   Assist in the co-ordination and execution of sponsored events and campaigns
        -   Prepare documents such as proposals, contracts, correspondence reports and
            briefing notes ensuring documents meet relevant standards.
        -   Attend meetings, maintain records/minutes and follow-up actions with the
            marketing team to ensure progress.
        -   Providing quality customer service when attending to telephone enquiries by
            professionally and effectively screening & responding to telephone calls and
            correspondence.
        -   Assist in the logistics associated with a variety of sponsorship and advertising
            projects, to ensure deadlines and targets are achieved.
        -   Contribute to planning opportunities within the Sponsorship and Advertising
            Department.
        -   Assist in developing more streamlined procedures between different
            stakeholders.
        -   Assist in conducting market research for Arc projects to identify new trends and
            opportunities that are suitable to the core market audience.
        -   Update and collate an accessible database system that can be accessible and
            used to develop new business development opportunities.
        -   To undertake other general tasks and duties as directed by the Sponsorship and
            Advertising team



Qualifications, Knowledge and Experience
Essential

        -   Must be a current or past University of New South Wales student
        -   Undergoing or completed a tertiary qualifications in Business, Marketing,
            Communications, Arts and other related disciplines
        -   Demonstrated ability to use MS Office to an advanced level, including superior
            keyboard skills
        -   Effective written and verbal communication skills
        -   Ability to work independently and as part of a team
        -   Ability to think critically with good problems solving skills
        -   Enjoy working in a dynamic, student focused environment.
        -   Enjoy new challenges


Desirable
        -   Previous experience in a business development role
        -   Experience in market research
How to Apply
To apply for an Arc intern position we require a up to date resume and instead of asking you
to address all the criteria within the job description we would like you to answer one of the
general Arc Intern Questions below and the question specific to the intern role you would
like to apply for, so in summary we need –


            -   Resume
            -   Answer to ONE of the General Arc Intern Questions
            -   Answer to the department specific Intern Question


Once you have this please email your application to intern@arc.unsw.edu.au with the intern
position you are applying for in the subject line e.g Student Support Intern.


Deadlines
All applications must be received by close of business December 7th. Interviews will take
place in January and February 2010. The positions will commence 2 weeks prior to Oweek.


Question Guidelines
The responses will be evaluated in conjunction with resumes but will focus on providing us
with an understanding of your involvement on campus, interest and ingenuity in specific
areas and motivation. Responses should be approximately ½ page in length.


General Arc Intern Questions
All applicants answer ONE of the below questions
Why do you think Student Life is important?
Or
What areas of student life do you think are best facilitated by Arc and why?
Or
In what ways could Arc enrich student life more?
Or
Tell us about your most rewarding experience at university.


Department Specific Intern Questions
Only answer the question that relates to the Intern position you are applying for e.g if you
are applying for the Venues & Events Intern position only answer the Venue & Events
question. If there are multiple questions please only answer ONE.
Student Support
Why do you think independent advocacy is important at UNSW?
Or
Why do you think legal services on campus are important?
Or
How would you ensure information about the student support department and its services
reached the students?
Or
What do you understand about the role and importance of the Student Representative
Council, and why a body like this is critical to advocating for the rights of students on and off
campus?


IT Intern
Why do you think the IT department will benefit from a student Intern?
Or
Briefly outline how you think your skills may benefit the IT department?


Venues & Events
How would you develop a new student event?
Or
Why are events on campus important?


Student Facilitation
Tell us about an effort that you have made to increase student activity and engagement at
UNSW.
Or
In what ways could Arc enrich student life more?


Kudos Gallery


Why do you think we need a gallery run by students for students?


Sponsorship & Advertising
How do you think you would ensure the commercial needs of the organisation are balanced
with student needs and wants?


Questions?
If you have any further questions please send them to intern@arc.unsw.edu.au.

								
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