Status Summary by mifei

VIEWS: 45 PAGES: 131

									Chart Revised 11/04/09    Next Revision 11/11/09
Action Status             W/E 9-18         W/E 10-30    W/E 11-06 W/E 11/13 W/E 11/20 W/E 11/27
           New                  31             0            0
        Not Started             4              1            0
           WIP                  65            63           62
   FairPoint Complete           48            87           89
        FP Reopen               0              5            5
       CLEC Reopen              0              6            6
           Total               148           162          162

CLEC Confirm Complete                          57            57



                                                                                                    11/6 Weekly Per
  100
                                                                                      W/E 10-30
   90
                                                                                      W/E 11-06
   80
                                                                                      W/E 11/13
   70
                                                                                      W/E 11/20
   60
                                                                                      W/E 11/27
   50
   40
   30
   20
   10
    0
           New    Not Started   WIP    FairPoint FP Reopen     CLEC      CLEC
                                       Complete               Reopen    Confirm
                                                                       Complete




                          Next Revision 10-30: No new items to be added going forward, therefore totals will not
Chart Revised 11/04/09    11/11/09          change. See Focus Summary tab for progress results.
                          Focus Item                               W/E 10-23 W/E 10-30
Focus Item Priority       Name                                        Item #       Item #
       Stand Alone        Non Categorized Items                         44            N
            1             Synchronoss to M6 Reconciliation              11            O
            2             M6 to Siebel Reconciliation                    5
            3             Directory Listing                              1            C
            4             Related Orders                                 6            H
                                                                                      A
                                                                                      N
                                                                                      G
                                                                                      E
                                                                                N
                                                                                O

                                                                                C
                                                                                H
            5              Provisioning Plans/Tasks &                      5    A
            6              DISCO in Error (Winback and Snapback)           9    N
            7              Loop Qual and Loop Make-up Info                19    G
            8              Dispatch In and Out/Demarc                     21    E
            9              Hot Cuts                                       13
           10              Jeopardy Messaging                             10
           11              Dual Service                                    5
           12              SPUNE/SWUNE                                    13
          Total                                                           162

Note: No new items will be added therefore, chart will remain the same.

                                                         W/E 10-23 Item #
  50
  45
  40
  35
  30
  25
  20
  15
  10
   5
   0
         11/6 Weekly Percentage of Action Status

             New                         0%
             Not Started                 0%
             WIP                        38%
             FairPoint Completed        55%
             FP Reopen                   3%
             CLEC Reopen                 4%
             Total                      100%

             CLEC Confirmed
             Completed                  35%

             10-28 CLEC Mtg didn't review all FP Completes,
             32 items remaining for review.




refore totals will not
.
                                                                                    FOCUS ITEM STATUS
                                                    Note: Completion Impact measurement is based on the significance of
                                                    items completed that week. If no new items completed, impact rating
Chart Revised 11/4/09. Next Revision 11/11/09       does not change.


Focus Item                                          NOT                FP
Priority     Focus Item Name               NEW      STARTED WIP        Complete     FP Reopen

Stand Alone Non Categorized Items               0       0        12         32            0
            Synchronoss to M6
     1      Reconciliation                      0       0        6          3             0
     2       M6 to Siebel Reconciliation        0       0        2          3             0




     3       Directory Listing                  0       0        0          1             0
     4       Related Orders and Related PONs    0       0        0          5             0
             Provisioning Plans/Tasks &
     5       Plan Selection                     0       0        3          2             0
             DISCO in Error (Winback and
     6       Snapback)                          0       0        6          3             0
             Loop Qual and Loop Make-up
     7       Info                               0       0        8          11            0

     8       Dispatch In and Out/Demarc         0       0        8          7             3
     9       Hot Cuts                           0       0        4          9             0
     10      Jeopardy Messaging                 0       0        6          4             0
     11      Dual Service                       0       0        3          1             1
     12      SPUNE/SWUNE                        0       0        4          8             1
             Total                              0       0        62         89            5
 OCUS ITEM STATUS
ment is based on the significance of the
 w items completed, impact rating
                                           Effective 10-16 Please note the focus item list and associated results, have been rearranged to re
                                           Current
                                           Week
             CLEC                          Completion 11/6 Completion Impact               10/30 Completion Impact
             Reopen      TYPE TOTAL        Impact         Summary                          Summary
                                                                                           The 4 additional completed items
                  0             44            Medium No New Completions                    were a combination of
                                                                                           No New Completions
                  2             11              Low       No New Completions
                                                                                           The 1 new completion which was
                  0             5               Low       No New Completions
                                                                                           the label and value field
                                                                                           No New Completions. Going
                                                                                           forward project charter summary
                                                                                           to be tracked on Project Charter
                  0             1               Low       No New Completions               Tab.

                  1             6            Medium                                     The 1 new change impact
                                                         The 2 additional completions represent nocompletion is status change.
                                                                                        adminstrative therefore the
                                                                                        No New Completions
                  0             5              Low       No New Completions
                                                                                        No New Completions
                  0             9            Medium      No New Completions
                                                         The 3 additional completions The 2 additional cmpleted items
                  0             19             Low       represent no impact status     were adminstrative changes,
                                                                                        No New Completions, therefore
                  3             21            Low        No New Completions             impact remains low. However, 3
                  0             13           Medium      No New Completions             The 4 additional completed items
                                                                                        were administrative, therefore
                                                                                        No New Completions
                  0             10             Low       The 1 additional completion represents no new impact change.
                  0             5            Medium      No New Completions             No New Completions
                  0            13              High      No New Completions               The 2 additional completed items
                  6            162             Low                                        were administrative.
have been rearranged to reflect the CLEC desired priority.
Updated 11/3/09 By Karen Jones

Row Labels                                            Count of Issue Number
Analysis ongoing - FRP                                                        17
CR open - Incident definition in progress                                      3
Incident identified - 10485 and 10404                                          5
Incident identified - 10623                                                    1
Incident identified - 10625                                                    1
Incident identified - 10714                                                    1
Incident identified - 10893                                                    1
Incident identified - 10911                                                    1
Incident identified - 10914                                                    1
Incident identified - 12021                                                    1
Incident identified - 12022                                                    1
Incident identified - 12023                                                    1
Incident identified - 12024                                                    1
Incident identified - 12091                                                    1
Incident identified and deployed                                               2
Incident identified and deployed - 10223 and 10354                             1
Incident identified and deployed - 10226                                       2
Incident identified and deployed - 10354                                       1
Incident identified and deployed - 10389                                       1
Incident identified and deployed - 10602                                       1
Incident identified and deployed - 10635                                       1
Incident identified and deployed - 11733                                       1
Incident identified and deployed - 9294                                        3
No system action required                                                      4
Report - Internal                                                              1
Report - Synchronoss                                                           5
Synchronoss - No back office system action required                            2
Grand Total                                                                   61
Issue  Actio Type   Priority   Date Added Revision Date ASR/LSR ISSUE
Number n                                   required for
       Item                               CLEC Mtg Use
       Numb                                  11-02-09
       er
4      4.02   LSR      H        9/15/09      11/2/09   Number Portability Orders –
                                                       Many orders require manual
                                                       entry in the backend system
                                                       by SPOC after rejecting for
                                                       invalid reasons or getting
4      4.04   LSR      H        9/15/09      11/2/09   stuck in Acknowledged- –
                                                       Number Portability Orders
                                                       Many orders require manual
                                                       entry in the backend system
                                                       by SPOC after rejecting for
                                                       invalid reasons or getting
3      3.01   LSR      H        9/15/09      11/2/09   stuck in Acknowledged-
                                                       6 Centrex lines with ADSL
                                                       migrating from Resale to
                                                       UNEP with PIC/LPIC chg,
                                                       taking over Voice Only. PON
                                                       LSP8023345160 . Customer
4      4.09   LSR      H        9/15/09                lost DT on 9/10 (DD), was just
                                                       Number Portability Orders –
                                                       Many orders require manual
                                                       entry in the backend system
                                                       by SPOC after rejecting for
                                                       invalid reasons or getting
13     13.1   LSR               9/15/09                This in CLEC to CLEC
                                                       stuckis aAcknowledged- hot
                                                       cut (AB-V order); here are our
                                                       notes: PON: TB9814C2C
                                                       Order 3552975. I spoke with
                                                       the RCCC this morning, our
4      4.01   LSR      H        9/15/09      11/2/09   C2C order is not due until –
                                                       Number Portability Orders
                                                       Many orders require manual
                                                       entry in the backend system
                                                       by SPOC after rejecting for
                                                       invalid reasons or getting
4      4.03   LSR      H        9/15/09      11/2/09   stuck in Acknowledged- –
                                                       Number Portability Orders
                                                       Many orders require manual
                                                       entry in the backend system
                                                       by SPOC after rejecting for
                                                       invalid reasons or getting
4      4.07   LSR      H        9/15/09      11/2/09   stuck in Acknowledged- –
                                                       Number Portability Orders
                                                       Many orders require manual
                                                       entry in the backend system
                                                       by SPOC after rejecting for
                                                       invalid reasons or getting
3      3.04   LSR      H        9/15/09                stuck in Acknowledged-
                                                       6 Centrex lines with ADSL
                                                       migrating from Resale to
                                                       UNEP with PIC/LPIC chg,
                                                       taking over Voice Only. PON
                                                       LSP8023345160 . Customer
                                                       lost DT on 9/10 (DD), was just
39   39     LSR       9/29/09              On the Thursday calls can the
                                           top 3 error messages being
                                           worked on be discussed along
                                           with a status

2    2.01   LSR       9/15/09              Address validation and CSR
                                           issues. Conflicts between the
                                           CSR and what M6 has.
                                           Address DB is flawed. CSR
                                           ATN and Hunt totally different
4    4.06   LSR   H   9/15/09   10/27/09   Number referred on 9.8
                                           than M6 Portability Orders –
                                           Many orders require manual
                                           entry in the backend system
                                           by SPOC after rejecting for
                                           invalid reasons or getting
6    6.01   LSR       9/15/09   10/27/09   stuck in Acknowledged-are not
                                           Directory Listing orders
                                           completing unless they are
                                           escalated. Order numbers
                                           REC2074420675 and manual
                                           order REC2078770772
4    4.08   LSR   H   9/15/09   11/2/09    Number Portability Orders –
                                           Many orders require manual
                                           entry in the backend system
                                           by SPOC after rejecting for
                                           invalid reasons or getting
36   36     LSR       9/29/09              stuck in Acknowledged-Listing
                                           Sherry wants Directory
                                           to be added to the top 10
                                           categories. It will be #11.

13   13     LSR       9/15/09   11/2/09    This is a CLEC to CLEC hot
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
3    3.05   LSR   H   9/15/09              6 Centrex is not due until
                                           C2C orderlines with ADSL
                                           migrating from Resale to
                                           UNEP with PIC/LPIC chg,
                                           taking over Voice Only. PON
                                           LSP8023345160 . Customer
3    3.06   LSR       9/15/09   10/27/09   lost DT on lines with ADSL just
                                           6 Centrex 9/10 (DD), was
                                           migrating from Resale to
                                           UNEP with PIC/LPIC chg,
                                           taking over Voice Only. PON
                                           LSP8023345160 . Customer
3    3.07   LSR   H   9/15/09              lost DT on lines with ADSL just
                                           6 Centrex 9/10 (DD), was
                                           migrating from Resale to
                                           UNEP with PIC/LPIC chg,
                                           taking over Voice Only. PON
                                           LSP8023345160 . Customer
                                           lost DT on 9/10 (DD), was just
3    3.02   LSR   H   9/15/09   11/2/09    6 Centrex lines with ADSL
                                           migrating from Resale to
                                           UNEP with PIC/LPIC chg,
                                           taking over Voice Only. PON
                                           LSP8023345160 . Customer
9    9.08   LSR   H   9/15/09   11/2/09    lost DT on 9/10 (DD),properly,
                                           Hot Cuts not worked was just
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
3    3.08   LSR   H   9/15/09   11/2/09    minutes./BDVW0907176554X
                                           6 Centrex lines with ADSL
                                           migrating from Resale to
                                           UNEP with PIC/LPIC chg,
                                           taking over Voice Only. PON
                                           LSP8023345160 . Customer
16   16     LSR   H   9/15/09   10/27/09   lost DT on 9/10 (DD), Loopjust
                                           BRDVLT -- AB/N Dry was
                                           Install Inside and Outside field
                                           work completed before DDD,
                                           but PCN did not issue until
                                           DDD.
32   32     LSR       9/29/09   10/27/09   Bryan Lamphere to provide
                                           POTS/DSL project end to end
                                           status on Thursday calls
                                           Starting next Thursday (10/8)
                                           – Sherry asked for it.
13   13     LSR       9/15/09              This is a CLEC to CLEC hot
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
13   13.1   LSR       9/15/09   10/27/09   This order is not due until
                                           C2C is a CLEC to CLEC hot
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
16   16.1   LSR   H   9/15/09   11/2/09    C2C order is not due until
                                           BRDVLT -- AB/N Dry Loop
                                           Install Inside and Outside field
                                           work completed before DDD,
                                           but PCN did not issue until
                                           DDD.
26   26     LSR       9/15/09              No clear process for Winbacks




1    1.02   LSR       9/15/09              Loop quals result in incorrect
                                           info. (Distance from the SLK
                                           instead of distance from my
                                           cage, for example)
                                           Lawnguard9809le - The
                                           original loop qual came in at
1    1.03   LSR       9/15/09              Loop quals result in incorrect
                                           info. (Distance from the SLK
                                           instead of distance from my
                                           cage, for example)
                                           Lawnguard9809le - The
1    1.04   LSR       9/15/09              original loop qual came in at
                                           Loop quals result in incorrect
                                           info. (Distance from the SLK
                                           instead of distance from my
                                           cage, for example)
                                           Lawnguard9809le - The
16   16.1   LSR   H   9/15/09   11/2/09    original loopAB/N Dry Loop
                                           BRDVLT -- qual came in at
                                           Install Inside and Outside field
                                           work completed before DDD,
                                           but PCN did not issue until
                                           DDD.
32   32     LSR       9/29/09   11/2/09    As of today, list of Wholesale
                                           Prov plans that have manual
                                           touches. We can show a
                                           generic list. The ones that are
                                           designed to be manual list.
8    8.06   LSR   H   9/15/09   11/2/09    I sent an order in NH for an
                                           F&T of POTS lines requesting
                                           dual service. The order was
                                           quickly confirmed FP3548133
                                           my PON PB68404. Several
40   40     LSR       9/29/09   10/27/09   issues to see howNo facilities
                                           Hardy arose: 1. the WCN
                                           (wire center name) field on the
                                           loop qual is getting populated
                                           with different formats. Austin
                                           Brower asked, Hardy to
8    8.03   LSR   H   9/15/09              resolve. Austin in NH for an
                                           I sent an order to provide
                                           F&T of POTS lines requesting
                                           dual service. The order was
                                           quickly confirmed FP3548133
                                           my PON PB68404. Several
13   13.1   LSR       9/15/09   11/2/09    issues arose: 1. No facilities
                                           This is a CLEC to CLEC hot
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
26   26     LSR       9/15/09   11/2/09    No clear process for until
                                           C2C order is not dueWinbacks




26   26     LSR       9/15/09   11/2/09    No clear process for Winbacks
26   26     LSR       9/15/09   11/2/09    No clear process for Winbacks

                                           10/06/09 Per Gil, Remarks
                                           are on orders as they come
                                           into M6. Training to users to
40   40     LSR       9/29/09   10/27/09   ensureto see how the WCN
                                           Hardy that they are reading
                                           (wire center name) field on the
                                           loop qual is getting populated
                                           with different formats. Austin
                                           Brower asked, Hardy to
40   40.1   LSR       9/29/09              resolve. Austin to provide ME
                                           154 York Street Portland,
                                           – Alesia said all street
                                           addresses point to LSO
                                           207772 the migrated records
                                           are now matching and is now
40   40.1   LSR       9/29/09              the Portland Forest Ave CO.
                                           Discuss with Eric Proulx and
                                           Steve Plummer/Rich Sweeney
                                           the VZ process for sending a
                                           letter to the collocation
                                           customer identifying the cable
40   40.1   LSR       9/29/09   10/27/09   and pairs into another working
                                           Need to have the system once
                                           session on loop qual
                                           definitions include more
                                           engineering expertise. Another
                                           2 hour session. Need more
40   40.1   LSR       9/29/09              Sub loop real time to go
                                           examplesExample: PON:
                                           WPDMCMNS Circuit ID:
                                           71ARDU392645ME Street: 32
                                           Beech Ridge Dr. Abbot ME
                                           04406. NXX 876. (Loop Make
5    5.01   LSR       9/15/09              Up) like to see the extra in
                                           Loop orders get wired up
                                           the CO but never get
                                           dispatched to the field, cut-
                                           through and non-cut-through.
                                           Facility records are so messed
31   31     LSR       9/29/09   11/2/09    Escalation process for goes
                                           up that when Fairpoint EU to
                                           call FP retail, They call their
                                           CLEC and their CLEC calls
                                           Wholesale Service manager
                                           or center to assist in the
5    5.02   LSR       9/15/09   10/27/09   escalation ofget wired up in
                                           Loop orders the 8 days to a
                                           the CO but never get
                                           dispatched to the field, cut-
                                           through and non-cut-through.
                                           Facility records are so messed
9    9.1    LSR   H   9/15/09              up that when worked properly,
                                           Hot Cuts not Fairpoint goes
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
                                           minutes./BDVW0907176554X
10   10     LSR       9/15/09              CLEC to CLEC migrations,
                                           customers lose DT ( none
                                           have worked without at least
                                           one repair ticket). PON
                                           2072849730-MFC
1    1.01   LSR       9/15/09   11/2/09    Foci date 6/15 on in incorrect
                                           Loop quals result 6/22 Cust
                                           info. (Distance from the SLK
                                           instead of distance from my
                                           cage, for example)
                                           Lawnguard9809le - The
7    7.03   LSR   H   9/15/09   10/27/09   Install orders completing at
                                           original loop qual came inbut
                                           not actually installing and then
                                           having to open tag and
                                           locates. 1AGHW041913,
                                           RSALW042038,
7    7.01   LSR   H   9/15/09   11/2/09    1AFCW041925,
                                           Install orders completing but
                                           not actually installing and then
                                           having to open tag and
                                           locates. 1AGHW041913,
                                           RSALW042038,
30   30     LSR       9/29/09   11/2/09    1AFCW041925,
                                           Process that CLECs paid
                                           $52.00 for with VZ, is that
                                           reflected in this. Manual loop
                                           qual. Different page, u pay the
                                           money and the field would
40   40     LSR       9/29/09   11/2/09    shoot it and uUS route 4 an
                                           Example: 99 wouldn’t get
                                           Mendon VT 05701 - PON #:
                                           1AFCW042358 Randy Merrill
                                           to look @ our remote switches
                                           working out of our host CO’s
16   16     LSR   H   9/15/09              and if the -- AB/N Dry Loop
                                           BRDVLT information that gets
                                           Install Inside and Outside field
                                           work completed before DDD,
                                           but PCN did not issue until
                                           DDD.
16   16.1   LSR   H   9/15/09              BRDVLT -- AB/N Dry Loop
                                           Install Inside and Outside field
                                           work completed before DDD,
                                           but PCN did not issue until
                                           DDD.
16   16.1   LSR   H   9/15/09              BRDVLT -- AB/N Dry Loop
                                           Install Inside and Outside field
                                           work completed before DDD,
                                           but PCN did not issue until
                                           DDD.
40   40     LSR       9/29/09   11/2/09    This is a loop qual that is in
                                           the VFO. Confusion about how
                                           a line station transfer can be
                                           required on a loop qual that
                                           doesn’t show a remote
                                           terminal. There is a field when
41   41.1   LSR       9/29/09              Ensure that the binding post
                                           data is accurate and actually
                                           pulling from the binding post
                                           and not the cable pair.
                                           (3653470 as example).
9    9.02   LSR   H   9/15/09   10/27/09   Another example PON:
                                           Hot Cuts not worked properly,
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
9    9.03   LSR   H   9/15/09              minutes./BDVW0907176554X
                                           Hot Cuts not worked properly,
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
40   40.1   LSR       9/29/09   11/2/09    minutes./BDVW0907176554X
                                           Hardy/Gwen: When is the
                                           GESW and M6 bash for
                                           address resolution going to be
                                           complete? Carol Grover was
                                           asker
40   40.1   LSR       9/29/09   11/2/09    Hardy: LSTFR field and loop
                                           stat field say A and Y but no
                                           RTIND populated. Therefore it
                                           looks like it qualifies for in the
                                           wire center for ADSL but with
9    9.06   LSR   H   9/15/09   10/27/09   the LSTFR inworkedset at Y its
                                           Hot Cuts not being properly,
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
9    9.07   LSR   H   9/15/09   10/27/09   minutes./BDVW0907176554X
                                           Hot Cuts not worked properly,
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
13   13     LSR       9/15/09              minutes./BDVW0907176554X
                                           This is a CLEC to CLEC hot
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
13   13     LSR       9/15/09              C2C is a CLEC to CLEC hot
                                           This order is not due until
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
13   13.1   LSR       9/15/09   10/27/09   C2C is a CLEC to CLEC hot
                                           This order is not due until
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
                                           C2C order is not due until
13   13.1   LSR       9/15/09              This is a CLEC to CLEC hot
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
40   40.1   LSR       9/29/09   11/2/09    C2C order is not due until
                                           NQL and the associated
                                           reason definitions needs to be
                                           put on the portal. Julia Otel
                                           asker, Berard to deliver.
                                           Needs to match what's in
16   16     LSR   H   9/15/09              BRDVLT -- needs to Loop
                                           GESW and AB/N Dry get that
                                           Install Inside and Outside field
                                           work completed before DDD,
                                           but PCN did not issue until
                                           DDD.
34   34     LSR       9/29/09   10/27/09   Gwen will work with Bill to add
                                           another flow chart for IDLC hot
                                           cuts. In addition, change the
                                           bottom box that it is not within
                                           1 hour and Gwen will work
7    7.06   LSR   H   9/15/09   11/2/09    with Bill to update existing
                                           Install orders completing but
                                           not actually installing and then
                                           having to open tag and
                                           locates. 1AGHW041913,
                                           RSALW042038,
7    7.07   LSR   H   9/15/09   11/2/09    1AFCW041925,
                                           Install orders completing but
                                           not actually installing and then
                                           having to open tag and
                                           locates. 1AGHW041913,
                                           RSALW042038,
20   20     LSR       9/15/09   10/27/09   1AFCW041925, not state the
                                           Jeopardy's - do
                                           problem. (i.e.: Jeopardy:
                                           Interoffice Shortage Facilities;
                                           RCODE 1A: Company
                                           Facilities - catch all for multiple
7    7.02   LSR   H   9/15/09   11/2/09    issues). PONS
                                           Install orders completing but
                                           not actually installing and then
                                           having to open tag and
                                           locates. 1AGHW041913,
                                           RSALW042038,
7    7.04   LSR   H   9/15/09   11/2/09    1AFCW041925,
                                           Install orders completing but
                                           not actually installing and then
                                           having to open tag and
                                           locates. 1AGHW041913,
                                           RSALW042038,
20   20.1   LSR       9/15/09              1AFCW041925, not state the
                                           Jeopardy's - do
                                           problem. (i.e.: Jeopardy:
                                           Interoffice Shortage Facilities;
                                           RCODE 1A: Company
                                           Facilities - catch all for multiple
                                           issues). PONS
7    7.05   LSR   H   9/15/09   11/2/09   Install orders completing but
                                          not actually installing and then
                                          having to open tag and
                                          locates. 1AGHW041913,
                                          RSALW042038,
17   17     LSR       9/15/09             1AFCW041925, one of the
                                          SUP 1 receiving
                                          following rejections - “can't
                                          SUP passed PCN/BCN" or
                                          pending order exists. PON
                                          L35754854 TN 8027733809
18   18     LSR       9/15/09             rejected SUP 1flow, to passed
                                          SUP 2 doesn't due stuck in
                                          pending response . PON
                                          L36130423 TN 8029858911
                                          - received “system is busy”
                                          error
19   19     LSR       9/15/09             Receiving rejection for
                                          disconnected TN when TN is
                                          still active. PON:
                                          L36635853 TN:
                                          6034371816. Rejection:
16   16     LSR   H   9/15/09   11/2/09   7907E - THE TN IS ALREADY
                                          BRDVLT -- AB/N Dry Loop
                                          Install Inside and Outside field
                                          work completed before DDD,
                                          but PCN did not issue until
                                          DDD.
16   16.1   LSR   H   9/15/09   11/2/09   BRDVLT -- AB/N Dry Loop
                                          Install Inside and Outside field
                                          work completed before DDD,
                                          but PCN did not issue until
                                          DDD.
16   16.1   LSR   H   9/15/09   11/2/09   BRDVLT -- AB/N Dry Loop
                                          Install Inside and Outside field
                                          work completed before DDD,
                                          but PCN did not issue until
                                          DDD.
20   20.1   LSR       9/15/09             Jeopardy's - do not state the
                                          problem. (i.e.: Jeopardy:
                                          Interoffice Shortage Facilities;
                                          RCODE 1A: Company
                                          Facilities - catch all for multiple
16   16.1   LSR   H   9/15/09   11/2/09   issues). PONS Dry Loop
                                          BRDVLT -- AB/N
                                          Install Inside and Outside field
                                          work completed before DDD,
                                          but PCN did not issue until
                                          DDD.
41   41     LSR       9/29/09   11/2/09   If it is cut thru yes and we are
                                          providing demarc info coming
                                          from migrated data with some
                                          orders returning generic info
                                          vs. detailed demark
                                          information. Need to
23   23     ASR   H   9/16/09   10/27/09   SPUNE Conversion (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
21   21     LSR       9/15/09              STRATIRESPUNEN on
                                           Sup1's being rejected
                                           disconnect orders causing
                                           them to be processed when
                                           we believe they are canceled.
                                           PONS 83032, 82820, 82877
41   41     LSR       9/29/09   11/2/09    What is the field that they
                                           would request the tag and
                                           locate and what is the
                                           associated fee? Rich
                                           Confirmed the field is there but
22   22     LSR       9/15/09              not available in either useless
                                           Jeopardy's are NE. New
                                           (generic to the point of non
                                           helpful) or never sent.
                                           BCDRBTSR -- AB/N Dry Sub
                                           loop Install received Jeopardy
23   23     ASR   H   9/16/09   10/27/09   SPUNE Conversion which per
                                           "Pending Facilities", (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
23   23     ASR   H   9/16/09              STRATIRESPUNEN(rpon’d)
                                           SPUNE Conversion
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
41   41     LSR       9/29/09   11/2/09    STRATIRESPUNEN
                                           Julia to provide examples of 2
                                           wire orders where she did not
                                           receive a tech call also
                                           separate between locations
                                           that have more than 1 demarc
23   23.1   ASR   H   9/16/09              vs. 1 NID (residential/small
                                           SPUNE Conversion (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
23   23.1   ASR   H   9/16/09              STRATIRESPUNEN(rpon’d)
                                           SPUNE Conversion
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
23   23.1   ASR   H   9/16/09              STRATIRESPUNEN(rpon’d)
                                           SPUNE Conversion
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
                                           STRATIRESPUNEN
23   23.1   ASR   H   9/16/09              SPUNE Conversion (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
41   41     LSR       9/29/09   11/2/09    STRATIRESPUNEN
                                           SO #3632213 – original OSP
                                           work order was cancelled due
                                           to “no longer needed” per the
                                           technician. FP placed a
                                           subsequent work order.
41   41.1   LSR       9/29/09   11/2/09    APPTS task was broken and–
                                           Michelle Fish from Sovernet
                                           PON 1SDHW042126 SO#
                                           3608824. Logic built in the
                                           backend between wisor and
                                           m6 if the order is flow thru.
23   23.1   ASR   H   9/16/09              When the order is put in
                                           SPUNE Conversion (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
9    9.01   LSR   H   9/15/09   11/2/09    STRATIRESPUNEN properly,
                                           Hot Cuts not worked
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
4    4.05   LSR   H   9/15/09   10/27/09   minutes./BDVW0907176554X
                                           Number Portability Orders –
                                           Many orders require manual
                                           entry in the backend system
                                           by SPOC after rejecting for
                                           invalid reasons or getting
13   13.1   LSR       9/15/09   11/2/09    stuckis aAcknowledged- hot
                                           This in CLEC to CLEC
                                           cut (AB-V order); here are our
                                           notes: PON: TB9814C2C
                                           Order 3552975. I spoke with
                                           the RCCC this morning, our
24   24     ASR       9/16/09              C2C ordercross connect that
                                           Dark fiber is not due until
                                           did not pick up the correct
                                           provisioning plan, even though
                                           it was written properly per our
                                           SPOC. He rekeyed my order
34   34     LSR       9/29/09   11/2/09    and now we have nothe
                                           Sheila not receiving visibility
                                           notifiers on PCN/BCN. Getting
                                           a phone call but not the actual
                                           notifiers. Bryan and Gwen will
                                           pull a list and ensure the
24   24     ASR       9/16/09              intervals are consistent and
                                           Dark fiber cross connect that
                                           did not pick up the correct
                                           provisioning plan, even though
                                           it was written properly per our
                                           SPOC. He rekeyed my order
                                           and now we have no visibility
24   24     ASR       9/16/09              Dark fiber cross connect that
                                           did not pick up the correct
                                           provisioning plan, even though
                                           it was written properly per our
                                           SPOC. He rekeyed my order
5    5.03   LSR       9/15/09   10/27/09   and now we have no visibility
                                           Loop orders get wired up in
                                           the CO but never get
                                           dispatched to the field, cut-
                                           through and non-cut-through.
                                           Facility records are so messed
9    9.04   LSR   H   9/15/09              up that when worked properly,
                                           Hot Cuts not Fairpoint goes
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
34   34     LSR       9/29/09   11/2/09    minutes./BDVW0907176554X
                                           Take a look at the IMPCON
                                           field on LSR maps to
                                           MetaSolv so it can be verified
                                           it can be mapped to the email
                                           address. (Some system
20   20     LSR       9/15/09   11/2/09    coding)
                                           Jeopardy's - do not state the
                                           problem. (i.e.: Jeopardy:
                                           Interoffice Shortage Facilities;
                                           RCODE 1A: Company
                                           Facilities - catch all for multiple
25   25     ASR       9/16/09              FP PON PONS
                                           issues). ckt we ended up
                                           cancelling because it took too
                                           long, order 63363.
                                           JDACT63363VZON.
                                           83/KRGS/611059//NH
20   20     LSR       9/15/09   11/2/09    Jeopardy's - do not state the
                                           problem. (i.e.: Jeopardy:
                                           Interoffice Shortage Facilities;
                                           RCODE 1A: Company
                                           Facilities - catch all for multiple
20   20     LSR       9/15/09   11/2/09    issues). PONS not state the
                                           Jeopardy's - do
                                           problem. (i.e.: Jeopardy:
                                           Interoffice Shortage Facilities;
                                           RCODE 1A: Company
                                           Facilities - catch all for multiple
20   20.1   LSR       9/15/09   11/2/09    issues). PONS not state the
                                           Jeopardy's - do
                                           problem. (i.e.: Jeopardy:
                                           Interoffice Shortage Facilities;
                                           RCODE 1A: Company
                                           Facilities - catch all for multiple
9    9.05   LSR   H   9/15/09   10/27/09   issues). PONS
                                           Hot Cuts not worked properly,
                                           not worked on time, no calls
                                           made by FRP, customer out of
                                           service for hours or days
                                           instead of seconds,
                                           minutes./BDVW0907176554X
33   33     LSR       9/29/09   11/2/09   The matrix or jep code
                                          document will match the new
                                          matrix and be updated on the
                                          website. Jep notification that
                                          returned to customer matches
9    9.09   LSR   H   9/15/09             the website. worked properly,
                                          Hot Cuts not
                                          not worked on time, no calls
                                          made by FRP, customer out of
                                          service for hours or days
                                          instead of seconds,
33   33     LSR       9/29/09   11/2/09   minutes./BDVW0907176554X
                                          Provide accessible letter prior
                                          to 10/29 (TBD) implementation
                                          of the jeopardy code
                                          descriptions. Note in the letter
                                          the website has been updated.
11   11     LSR       9/15/09             Port Back Issues: The orders
                                          complete but the ports don't
                                          happen: "The proper order
                                          type was used to migrate
                                          these orders. The orders
8    8.01   LSR   H   9/15/09   11/2/09   completed without any errors.
                                          I sent an order in NH for an
                                          F&T of POTS lines requesting
                                          dual service. The order was
                                          quickly confirmed FP3548133
                                          my PON PB68404. Several
8    8.04   LSR   H   9/15/09   11/2/09   I sent arose: in NH for an
                                          issuesan order1. No facilities
                                          F&T of POTS lines requesting
                                          dual service. The order was
                                          quickly confirmed FP3548133
                                          my PON PB68404. Several
8    8.05   LSR   H   9/15/09   11/2/09   issuesan order1. No facilities
                                          I sent arose: in NH for an
                                          F&T of POTS lines requesting
                                          dual service. The order was
                                          quickly confirmed FP3548133
                                          my PON PB68404. Several
11   11     LSR       9/30/09             issues arose: advantage port
                                          On wholesale 1. No facilities
                                          in the prov plan is pushing
                                          past the NPAC tasks without
                                          triggering the gateway events
                                          to NPAC. new example:
8    8.02   LSR   H   9/15/09             I sent an & 1302773
                                          1302772 order in NH for an
                                          F&T of POTS lines requesting
                                          dual service. The order was
                                          quickly confirmed FP3548133
                                          my PON PB68404. Several
33   33     LSR       9/29/09   11/2/09   issuesto verify with Linda
                                          Need arose: 1. No facilities
                                          Bercham that we don’t impact
                                          their coding for EDI customers
                                          by adding jeopardy descriptive.
23   23     ASR   6   9/16/09   11/2/09    SPUNE Conversion (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
12   12     LSR       9/15/09   10/27/09   STRATIRESPUNEN and
                                           Sub loop assignment
                                           dispatch have been extremely
                                           manual operations.
                                           CVXPRVS -- AB/D "Legacy"
                                           Sub loop Disco is Confirmed,
23   23.1   ASR   H   9/16/09   11/2/09    but no action and DDD was
                                           SPUNE Conversion (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
23   23.1   ASR       9/30/09   11/2/09    STRATIRESPUNEN(rpon’d)
                                           SPUNE Conversion
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
14   14     LSR       9/15/09              STRATIRESPUNEN not
                                           UNE to Resale orders
                                           processing correctly.
                                           RSALW040968

                                           9/30/09: Example- PON#
14   14     LSR       9/30/09   10/27/09   LNP8028793636A
                                           UNE to Resale orders not
                                           processing correctly.
                                           RSALW040968

                                           9/30/09: Example- PON#
14   14     LSR       9/30/09              LNP8028793636A
                                           UNE to Resale orders not
                                           processing correctly.
                                           RSALW040968

                                           9/30/09: Example- PON#
15   15     LSR       9/15/09              LNP8028793636A
                                           Cable and Pair Change
                                           Orders not processing
                                           correctly. TASHW039745,
                                           1GLIW039185

15   15     LSR       9/15/09              Cable and Pair Change
                                           Orders not processing
                                           correctly. TASHW039745,
                                           1GLIW039185

23   23.1   ASR       9/30/09   11/2/09    SPUNE Conversion (rpon’d)
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
                                           STRATIRESPUNEN
24   24.1   ASR       9/30/09              Dark fiber cross connect that
                                           did not pick up the correct
                                           provisioning plan, even though
                                           it was written properly per our
                                           SPOC. He rekeyed my order
24   24.1   ASR       9/30/09              and now we have no visibility
                                           Dark fiber cross connect that
                                           did not pick up the correct
                                           provisioning plan, even though
                                           it was written properly per our
                                           SPOC. He rekeyed my order
23   23.1   ASR       9/30/09   11/2/09    and nowConversion (rpon’d)
                                           SPUNE we have no visibility
                                           orders – disconnect order is
                                           being worked, new/convert
                                           order is not, which results in
                                           out of service.
3    3.03   LSR   L   9/15/09   11/2/09    STRATIRESPUNENADSL
                                           6 Centrex lines with
                                           migrating from Resale to
                                           UNEP with PIC/LPIC chg,
                                           taking over Voice Only. PON
                                           LSP8023345160 . Customer
14   14     LSR       9/15/09   11/2/09    lost DT on 9/10 orderswas just
                                           UNE to Resale (DD), not
                                           processing correctly.
                                           RSALW040968

                                           9/30/09: Example- PON#
28   28     ASR       9/15/09   10/27/09   LNP8028793636A
                                           What are the different service
                                           types SA-2 point and UNE
                                           transport service, the request
                                           is SD and act is N

29   29     LSR       9/29/09   10/27/09   Will previously met defects be
                                           mapped to one of these 10
                                           categories. All defects will be
                                           mapped to the categories. Will
                                           the top 10 items be prioritized
40   40.1   LSR       9/29/09   11/2/09    or worked simultaneously? We
                                           Gwen needs to talk to Steve
                                           Plummer/Rich Sweeney
                                           identification in process when
                                           data error correction takes
                                           place what is the notification
35   35     LSR       9/29/09              policy to let the CLEC know
                                           Add clarifier that the 10 focus
                                           categories do not encompass
                                           all issues.



21   21     LSR       9/15/09   11/2/09    Sup1's being rejected on
                                           disconnect orders causing
                                           them to be processed when
                                           we believe they are canceled.
                                           PONS 83032, 82820, 82877
40   40.1   LSR   9/29/09   11/2/09    estimate of lag time on loop
                                      qual/loop make up returns.
                                      And why it takes a week to
                                      return results. Shouldn’t take
                                      longer than 48 hours (between
37   37     LSR   9/29/09             VFO and GESW). the CLECs
                                      Andrea requested Austin to
                                      to weight the top 10 categories.




24   24     ASR   9/16/09   11/2/09   Dark fiber cross connect that
                                      did not pick up the correct
                                      provisioning plan, even though
                                      it was written properly per our
                                      SPOC. He rekeyed my order
24   24.1   ASR   9/30/09   11/2/09   and now we have no visibility
                                      Dark fiber cross connect that
                                      did not pick up the correct
                                      provisioning plan, even though
                                      it was written properly per our
                                      SPOC. He rekeyed my order
25   25     ASR   9/16/09   11/2/09   FP now we have no visibility
                                      andPON ckt we ended up
                                      cancelling because it took too
                                      long, order 63363.
                                      JDACT63363VZON.
                                      83/KRGS/611059//NH
27   27     LSR   9/15/09   11/2/09   Intervals- where is day 0?




28   28     ASR   9/30/09   11/2/09   What are the different service
                                      types SA-2 point and UNE
                                      transport service, the request
                                      is SD and act is N

38   38     LSR   9/29/09             Don't have FP representatives
                                      title on the attendance tab of
                                      the action register



42   42     LSR   9/29/09             Merge this data with the
                                      Thursday data and track on
                                      the Thursday calls.



43   43     ASR   9/30/09   11/2/09   Donna stated that when she
                                      talks to her SPOC that they
                                      cant guarantee that they are
                                      reading the notes or have
                                      access to view the remarks.
43   43   ASR   9/30/09   11/2/09   Donna stated that when she
                                    talks to her SPOC that they
                                    cant guarantee that they are
                                    reading the notes or have
                                    access to view the remarks.
43   43   ASR   9/30/09   11/2/09   Donna stated that when she
                                    talks to her SPOC that they
                                    cant guarantee that they are
                                    reading the notes or have
                                    access to view the remarks.
43   43   ASR   9/30/09   11/2/09   Donna stated that when she
                                    talks to her SPOC that they
                                    cant guarantee that they are
                                    reading the notes or have
                                    access to view the remarks.
CLEC             SUBMITTED BY Action Item Descriptions                                          Action
                                                                                                Item
                                                                                                Seconda
                                                                                  Action Item   ry
                                                                                  Primary Owner Owners
Mid-Maine        Jennifer          Shari: What is the buffer and daily volume.    Brian Hardy
Communications   Dunn[jennifer.dun Confirm 10,000 orders versus transactions.
& Pine Tree      n@pinetreenetwo
Networks         rks.com]          Brian H to find out how big the OM buffer is
                                   (holding uncommitted orders when M6 is
Mid-Maine        Jennifer          down).
                                   Still having some problems with directory    Brian Hardy    Linda
Communications Dunn[jennifer.dun listing, still working with Matt, CAP. One ELT                Bircham,
& Pine Tree    n@pinetreenetwo issue on a migrate.                                              Karen
Networks       rks.com]                                                                        Jones
                                 For GWI, especially EDI orders are affected
Broadview                        In general, the use is same format for
               Bracken, Karen (all GWI ordersissuethewhen FP has to             Matt Bertsch
               [KBracken@Broa rewrite the PON, will communications be
               dViewNet.com]     relayed back with original PON? FP needs to
                                 make sure they are updating the order
                                 manually so that the updates can be seen by
Mid-Maine      Jennifer          the CLEC.
                                 When an order goes A-A and gets stuck,         Bryan
Communications Dunn[jennifer.dun what is the internal alarm that tells FP there is Lamphere
& Pine Tree    n@pinetreenetwo a stuck order and what is the process for
Networks       rks.com]          dealing with these stuck orders? Per Gwen,
                                 FP knows its stuck by SPOC working with
Bay Ring       Sarah Grant       A-A aging individually, software analysis of
                                 customersbucket- needand also Karen Jones Brian Hardy
Communications [sarah@bayring.c why orders are getting stuck there and what
               om]               the resolution is.



Mid-Maine      Jennifer                                                       Gwen
Communications Dunn[jennifer.dun Jennifer Dunn sends spreadsheets to her      Hammond
& Pine Tree    n@pinetreenetwo SPOC of issues and SO due in 3 days- Gwen
Networks       rks.com]          needs to check with SPOC on what they do
                                 with the spreadsheet and to ensure
Mid-Maine      Jennifer          appropriate every order that's submitted, to
                                 Sherry- For notifications are getting back   Matt Bertsch     Brian
Communications Dunn[jennifer.dun does FP log the order in M6 and reconcile                     Hardy
& Pine Tree    n@pinetreenetwo with what is submitted in Wisor? Per John B,
Networks       rks.com]          this information should come out in Matt
                                 Bertsch's report that comes out each week.
Mid-Maine      Jennifer          Third condition where orders are submitted
                                 Need to develop a plan to work with          Gwen             Matt
Communications Dunn[jennifer.dun customers to get these types of orders       Hammond          Bertsch
& Pine Tree    n@pinetreenetwo cleared up (list for this type),along with
Networks       rks.com]          communications with SPOC (Gwen will follow
                                 up with Jennifer Dunn on this).
Broadview        Bracken, Karen                                                   Gwen
                 [KBracken@Broa FP will deliver a list of order types that are    Hammond
                 dViewNet.com]  manual (when shell orders are needed, and
                                what types are complex). FP will define what
                                is complex or not on this list.
GWI               Emilie Douglass Gwen to discuss the status and issues with    Gwen           John
                  [edouglass@staff the top 3 error messages every week on the   Hammond        Berard
                  .gwi.net]        Thursday calls



Broadview         Bracken, Karen Karen Bracken to supply additional examples Karen Bracken
                  [KBracken@Broa
                  dViewNet.com]



Mid-Maine         Jennifer                                                       Karen Jones
Communications    Dunn[jennifer.dun Karen Jones is looking into data conversion
& Pine Tree       n@pinetreenetwo issue- backend label value for TN migrated in.
Networks          rks.com]

Verizon Business Lichtenberg,    REC2074420675 Need to provide update on Gwen                 Brian
                 Sherry          this example during follow up. Customer had Hammond          Hardy
                                 static on the line and had to open a TT, but
                 [sherry.lichtenber
                 g@verizonbusine could not open the TT in Wisor because it
                 ss.com]         said this customers address was not in there.
Mid-Maine      Jennifer          Problem is team to relook at the process in
                                 Gwen and what customer is querying from       Gwen
Communications Dunn[jennifer.dun general and what guardrails should be         Hammond
& Pine Tree    n@pinetreenetwo implemented.
Networks       rks.com]          Need to look at how the data the customer
                                 provides to SPOC is
VZ             Sherry            processed/prioritized/worked.
                                 Add DL to the top 10 categories. (#11)        Andrea Couture Rich
                                                                                              Murtha


Bay Ring       Sarah Grant      Follow up with Wisor on another response for Gwen              Karen
Communications [sarah@bayring.c when order goes from A-A to actually getting Hammond           Jones,
               om]              into M6 (like an M6 accept message being                       Jeff
                                sent to the CLEC)                                              LaRose

Broadview         Bracken, Karen Gil confirmed the Add and Disco were not       Gwen           Brian
                  [KBracken@Broa worked together; but the 2 orders were not     Hammond        Hardy
                  dViewNet.com]  related RPONed, so RCMAC would not have
                                 known to work them together. Gwen said
                                 there would not be an RPON for this
Broadview                        An active V or W are used when CLECs
                  Bracken, Karen scenario, RPONs order- need something to       Gil Lamarre    Brian
                  [KBracken@Broa auto assign an RPON.                                          Hardy
                  dViewNet.com]



Broadview         Bracken, Karen Missing DSL order for dry loop on this        Bryan           Gil
                  [KBracken@Broa example- Jill from New Horizon initiated that Lamphere        Lamarre,
                  dViewNet.com]  with VZ this type would require 3 orders (3rd                  Gwen
                                 order not created by the rep). Gwen                           Hammon
                                 corrected- this only required 2 orders. There                 d
                                 is no relationship between the Add and Disco
Broadview        Bracken, Karen Julie (Otel) Is FP looking at ways to synch the Brian Hardy
                 [KBracken@Broa systems up? Per Rich, IT does have a plan to
                 dViewNet.com]  do this and he will provide the date for work
                                to be done for this and what the plan will
                                entail when he can. (CLECs want a date for
Broadview                       Paula Dupuis will send the database of
                 Bracken, Karen the plan of synching up examples to Carol       Gwen
                 [KBracken@Broa Grover so to compare CSRs to what is in         Hammond
                 dViewNet.com]  Siebel.



Broadview        Bracken, Karen Need guardrails for orders requiring a V or a Gwen                 Brian
                 [KBracken@Broa W so that we can make sure that both orders Hammond                Hardy,
                 dViewNet.com]  are worked in the correct sequence, and                            Gil
                                worked together.                                                   Lamarre

Cornerstone     Austin Brower    Provide a status date of completion for the       Gwen            Bryan
Communications, [austin.brower@c follow up meeting on the project Brian H and      Hammond         Hardy
LLC             cmaine.net]      Gwen are working on to analyze Wholesale
                                 provisioning plans (tasks where orders get
                                 stuck, tasks not needed, etc)
VZ               Sherry            Provide Status of End to End project on         Bryan           John
                                   Thursday calls.                                 Lamphere        Berard,
                                                                                                   Brian
                                                                                                   Hardy

Bay Ring       Sarah Grant      Process issue- Service Suite ticket for this       Bryan           Lisa
Communications [sarah@bayring.c example was cancelled and a new one                Lamphere        Beaulieu
               om]              manually built, which should not occur. Need
                                to follow up on what happened and how to
                                prevent techs from doing this in the future.
Bay Ring       Sarah Grant      Should really sendexample as a follow up.
                                FP taking this SO a Jep back to the CLEC.          Lisa Beaulieu
Communications [sarah@bayring.c Per Katie England, should not have issued 2
               om]              tickets, so need to follow up with RCC on
                                what happened with this one (SO # is in item
                                description) PON: TB9814C2C Order
Cornerstone    Austin Brower    3552975. a status for follow up meeting for
                                Also need                                          Gil Lamarre
Communications, [austin.brower@c the Product Workbook initiative Gil and Gwen
LLC             cmaine.net]      along with Retail are doing to ensure the right
                                 provisioning plans are being assigned to each
                                 product
Otel             Julia Chase       Follow up with Karen Jones on status of Sup     John Berard     Karen
                                   2- 9/18 deployment and define what the fix is                   Jones
                                   covering.



Oxford Networks dposik@oxfordne Darlene will email a loop qual Service Order       Darlene Posik
                tworks.com      example from VZ as well to Gwen.
Oxford Networks dposik@oxfordne                                                    Emilie Douglass
                tworks.com      Emilie Douglass will also resend the precut
                                file to Gwen and Brian Hardy.



Oxford Networks dposik@oxfordne Rich M said a service manager will get in          Rich Murtha
                tworks.com      touch with Roland to work his issue.




Cornerstone     Austin Brower    Need to look at the placement of PCN in the       Lisa Beaulieu     Gwen
Communications, [austin.brower@c provisioning plan                                                   Hammon
LLC             cmaine.net]                                                                          d



Mid-Maine      Carol Grover        Provide CLECs a list of wholesale prov Plans Gwen
Communications                     with manual touches.                         Hammond
& Pine Tree
Networks

DSCI             Pam Beattie       AI- Resend the disco in error process out via Gwen
                 [mailto:pbeattie@ accessible letter and review with RCMAC the Hammond
                 dscicorp.com]     disco error response time frames and the
                                   LNP operations time frames.

Cornerstone      Austin Brower    How the WCN field on the loop qual in VFO is Brian Hardy           Jeff
                 [austin.brower@c getting populated with different formats.                          LaRose
                 cmaine.net]



DSCI             Pam Beattie                                                       John Berard
                 [mailto:pbeattie@ Austin- An accessible letter should be issued
                 dscicorp.com]     that DDO are not supported without manual
                                   intervention.

Bay Ring       Sarah Grant      Clarify and document the process for who the Gwen                    Geoff
Communications [sarah@bayring.c CLEC should call when customer loses dial    Hammond                 Comfort
               om]              tone on hot cut orders.



Otel             Julia Chase       Need to have clarification of Snapback and      Gwen              Bill
                                   Win Back process online for the CLECs to        Hammond           McDerm
                                   access. Distribute process and methods to                         ott/ Gil
                                   appropriate internal teams.                                       Lamarre

Otel             Julia Chase       What process does the RCCC want to follow Gwen                    Geoff
                                   when an installation fails and FP needs to get Hammond            Comfort
                                   the customer back in service (especially on
                                   loop with number ports)
Otel             Julia Chase       Supplemental orders not updating numbers in Carol Grover       Gwen
                                   conflict in NPAC. Root cause analysis and                      Hammon
                                   determine action.                                              d, Brian
                                                                                                  Hardy,
                                                                                                  Gil
                                   Austin to provide some examples as well for    Austin Brower   Lamarre
                                   validation clarification.




Bay Ring       Sarah Grant      See if the list is complete (CLEC cable and     Steve Plummer Eric
Communications [sarah@bayring.c pair assignment) and all revisions thru the DB.               Proulx,
               om]                                                                            Rich
                                                                                              Sweeny,
                                                                                              Alesia
Mid-Maine      Carol Grover     Can we implement a similar process for FRP? Steve Plummer Truxell
                                                                                              Rich
Communications                                                                                    Sweeny
& Pine Tree
Networks

                 Gwen Hammond Another working session on loop qual, and           John Berard     Gwen
                              include more engineering expertise.                                 Hammon
                              Recommend Face to Face in Portland.                                 d, Jeff
                                                                                                  LaRose

Cornerstone      Austin Brower    Ensure when an A1 qual code is present they Jeff LaRose         Bob
                 [austin.brower@c update the loop make up manually. (training                     Callahan
                 cmaine.net]      issue)



Oxford Networks dposik@oxfordne Sarah Grant will provide some examples to     Sarah Grant         Kelly
                tworks.com      Kelley to review for this mismatch (and where                     Goodale
                                techs are working off of paper orders which
                                they should not be).

Mid-Maine      Carol Grover        Update the presentation document to include Gwen
Communications                     the issue verbiage on the escalation process Hammond
& Pine Tree                        and interval reduction. Sending out a flash by
Networks                           Friday of this process flow from Gwen to
                                   CLEC community
Oxford Networks dposik@oxfordne FP to review process for Dispatch in and out      Katie England   Jeff
                tworks.com      when there is a change in facilities during the                   LaRose
                                provisioning plan and put in checks and
                                balances.

Broadview        Bracken, Karen                                                   John Berard
                 [KBracken@Broa John needs to send the system flow to the
                 dViewNet.com]  CLECs. ( the one hanging on the wall during
                                the meeting)
USA Telephone     Paula Dupuis   Gwen to check the software writer program          Gwen
                  [pdupuis@usacs as two reps worked the order. This item to         Hammond
                  p.com]         be investigated as example is from June and
                                 a fix may have been deployed.

Oxford Networks dposik@oxfordne Notifier from VZ- PARTS (packet at the        Gwen                 Brian
                tworks.com      remote terminal service). FP needs to look at Hammond              Hardy
                                a loop qual enhancement for this.



Sovernet        Brooke Bazin     Julie from Otel will send more current             Bryan          Bob
Communications/ [brookeb@sover. examples similar to this PON in the example         Lamphere       Callahan,
National Mobile net]            1AGHW041913                                                        Brian
Communications                                                                                     Hardy
Corp
Sovernet        Brooke Bazin                                                        Gwen           Brian
Communications/ [brookeb@sover. FP need to look at the logic for loop order         Hammond        Hardy,
National Mobile net]            creation (ARDU, TXSU, HMXU) (conditioned                           Gwen
Communications                  loop)- Gwen, John B, Kelley                                        Hammon
Corp                                                                                               d, Jeff
Oxford Networks Darlene Posik       If we aren't offering this is it something we   Brian Hardy    LaRose
                                                                                                   Chuck
                                    can offer?                                                     Hazzard,
                                                                                                   Rich
                                                                                                   Murtha

Sovernet        Michelle Fish       look @ our switches working out of our host     Gwen           Alesia
Communications/                     CO's and if the info that gets displayed on the Hammond        Truxell,
National Mobile                     loop qual in VFO is accurate.                                  Karen
Communications                                                                                     Jones,
Corp                                                                                               Jeff
Cornerstone     Austin Brower    GESW task- is it properly providing facilities     Jeff Larose    LaRose
                                                                                                   Laurie
Communications, [austin.brower@c that meet the CLECs requirements (to what                         Cronin,
LLC             cmaine.net]      the conditions are) SO # 3571853; another                         John
                                 SO # 3191877                                                      Berard

Cornerstone     Austin Brower    Julia will send Carol the format/type of info      Julia Chase
Communications, [austin.brower@c that CLECs want to see for demarc info on
LLC             cmaine.net]      dispatchable orders for non cut through
                                 orders (5196-A) is a PON example.

Cornerstone     Austin Brower    Provide examples to John Berard where the          Julia Chase    Megan
Communications, [austin.brower@c tech has been dispatched prior to the DD                          Herrick,
LLC             cmaine.net]      (John B to work with Katie England once he                        Austin
                                 receives the examples)                                            Brower,
                                                                                                   Eileen
GWI                                                                                 Carol Grover   Maloney
                                                                                                   Gwen
                                                                                                   Hammon
                                                                                                   d
                 Austin Brower    Ensure the binding post data is accurate and     Bryan
                 [austin.brower@c actually pulling from the binding post and not   Lamphere
                 cmaine.net]      the cable pair.



Broadview        Bracken, Karen                                                  Gwen              Lisa
                 [KBracken@Broa CLEC would like to see a walkthrough of how Hammond                Beaulieu
                 dViewNet.com]  the process should be in order for everyone
                                to be on the same page. This is follow up for
                                FP to provide a diagram and walk through the
Broadview                       Sheila Philpot- issue with what is shell, what
                 Bracken, Karen process (what is manual, just having the shell Gwen                Lisa
                 [KBracken@Broa order created. Now reps are responsible for      Hammond           Beaulieu
                 dViewNet.com]  making sure both orders get created and then
                                do a FOC-3 look to make sure it has flown
                                through appropriately, and these checks were
Mid-Maine        Carol Grover   not in place prior to the last couplefor address Brian Hardy
                                When is the GESW and M6 bash weeks.                                Jeff
Communications                     resolution going to be complete?                                LaRose,
& Pine Tree                                                                                        Alesia
Networks                                                                                           Truxell

GWI              Emilie Douglass What fields does it pull from GESW and what Gwen                  Jeff
                 [edouglass@staff is the logic behind it. Determine what the     Hammond           LaRose,
                 .gwi.net]        permissible values should be on the loop qual.                   Mike
                                                                                                   Samiya,
                                   Values need to be defined for the CLEC as                       Karen
Broadview        Bracken, Karen    well. on process change FP made to
                                   Letter                                          Gwen            Jones,
                                                                                                   John
                 [KBracken@Broa improve hot cuts- Gwen                             Hammond         Berard
                 dViewNet.com]
                                Do a check on how we are doing on this item
                                at the follow up meeting
Broadview        Bracken, Karen Examples for Brian H are on this sheet. Can        Brian Hardy     Lisa
                 [KBracken@Broa also look at TTs open for no dial tone. Lisa                       Beaulieu,
                 dViewNet.com]  Beaulieu and Bob Callahan to investigate                            Bob
                                also.                                                              Callahan

Bay Ring       Sarah Grant      Need to reinforce current process for FOC-2        Lisa Beaulieu
Communications [sarah@bayring.c for RCCC to send email to CLEC
               om]



Bay Ring       Sarah Grant      Revise current process for RCCC checking       Lisa Beaulieu
Communications [sarah@bayring.c for NDT at FOC-3 and not on FOC-1 because
               om]              it doesn't give the CLEC enough time to fix
                                things on their end if they need to. Currently
                                this is a phone call.
Bay Ring       Sarah Grant      Need to formalize diagram that Gwen drew           Gwen
Communications [sarah@bayring.c out during the meeting to provide to the           Hammond
               om]              CLECs for the follow up meeting
Bay Ring       Sarah Grant      Need documented process and method and Scott Aubrey
Communications [sarah@bayring.c procedures on how the CO manages hot cuts
               om]



Otel             Julia Chase       NQL and associated reason definitions needs John Berard       Jeff
                                   to be put on the portal. Needs to match                       LaRose
                                   what's in GESW and needs to get that into
                                   the query.

Cornerstone     Austin Brower    Carol Grover to provide SO examples for this Carol Grover
Communications, [austin.brower@c items before the follow up meeting (1
LLC             cmaine.net]      example (JH0625VM-ARDU from Oxford)



Cornerstone      Austin Brower    Add another flow chart for IDLC.                Gwen           Bill
                 [austin.brower@c Change the bottom box on the existing           Hammond        McDerm
                 cmaine.net]      diagram to change the bottom right box that                    ott
                                  currently reflects 1 hour.
                                  Pull the number of loops vs. hot cut
Sovernet         Brooke Bazin      FP to look at what stats in have been
                                  timeframe to be includedwe the process doc.     Gil Lamarre    Bob
Communications/ [brookeb@sover. reporting on the PAP for troubles on new                         Callahan
National Mobile net]            installs and the other items above.
Communications
Corp
Sovernet        Brooke Bazin      CLECs put TT into Wisor and FP puts them       Gil Lamarre     Bob
Communications/ [brookeb@sover.   into diff locations, customer wants FP to take                 Callahan
National Mobile net]              out all tag and locates entered in the last
Communications                    week to compare against M6 to see where
Corp                              the problems are. Per Eileen this request was
GWI              Emilie Douglass made several months ago. Bob Callahan's
                                  Ensure that Gil's process document matches Gwen
                 [edouglass@staff the process that is on the CLEC website (jeps Hammond
                 .gwi.net]        may need to be revised as they have not
                                  been updated in the past year on the
                                  customer website.
Sovernet        Brooke Bazin       Gwen will go back with the engineering team Gwen              Brian
Communications/ [brookeb@sover.    to verify which orders need to be dispatched Hammond          Hardy,
National Mobile net]               and will post the list on the website as well as              Bryan
Communications                     accessible letter.                                            Lampher
Corp                                                                                             e
Sovernet        Brooke Bazin       Sherry would like to understand, and would     Matt Bertsch   Brian
Communications/ [brookeb@sover.    like FairPoint to create a means for when a                   Hardy,
National Mobile net]               customer opens a ticket so that it gets to                    John
Communications                     Brian H, Gwen, Gil, Kelly, etc. A streamline                  Berard,
Corp                               process for TT items to get to where they                     Gwen
GWI              Emilie Douglass   need to be.
                                   When the customer provided facility          Erin Austin      Hammon
                 [edouglass@staff information that needs to be updated in
                 .gwi.net]        GESW, is there a process to follow through
                                  on the corrections. For example, Gravy Lane
                                  in Bradford, ME has 25 out of 50 cables pairs
                                  that are swapped and GESW does not match
Sovernet        Brooke Bazin                                                    Dick Powell    Katie
Communications/ [brookeb@sover. What % of dispatch in and out orders are                       England,
National Mobile net]            checked by managers the next day??                             Bryan
Communications                                                                                 Lampher
Corp                                                                                           e,Kelley
Comcast          Bloemke,                                                       Gwen           Goodale
                 Brenda                                                         Hammond
                 [Brenda_Bloemk
                 e@cable.comcas
                 t.com]
Comcast          Bloemke,                                                       Gwen
                 Brenda                                                         Hammond
                 [Brenda_Bloemk
                 e@cable.comcas
                 t.com]
Comcast          Bloemke,                                                       Gwen
                 Brenda                                                         Hammond
                 [Brenda_Bloemk
                 e@cable.comcas
                 t.com]
Cornerstone     Austin Brower    FOCs for conditioned loops are accelerated     Gwen           Karen
Communications, [austin.brower@c and for VZ it would take 2-4 days because it   Hammond        Jones,
LLC             cmaine.net]      went to engineering to make sure the                          Brian
                                 facilities are available, etc.                                Hardy,
                                                                                               Lisa
Cornerstone     Austin Brower    1GLIW042269- current example provided by       Brian Hardy    Bealieu,
                                                                                               Katie
Communications, [austin.brower@c Sovernet- SO # 3571853- investigate why                       England
LLC             cmaine.net]      dispatch ticket was generated on the same
                                 day the order was entered which is earlier
                                 than the DDD (need root cause analysis)
Cornerstone     Austin Brower    Brian Hardy will follow up with Karen Jones    Gwen           Karen
Communications, [austin.brower@c on the above example of what Julia got for     Hammond        Jones
LLC             cmaine.net]      demarc info and Julia provided the
                                 information that she needs to see

GWI              Emilie Douglass Repair cause and disposition codes- are        John Stone
                 [edouglass@staff these being properly applied and are they
                 .gwi.net]        being properly defined? (question asked by
                                  Bob from Liberty)

Cornerstone     Austin Brower    The demarc returned on the PCN and BCN         Brian Hardy    Brian
Communications, [austin.brower@c notice should always be from the outside                      Lampher
LLC             cmaine.net]      ticket, not the inside ticket.                                e



Otel             Julia Chase       Need to determine root cause of generic data Carol Grover   Brian
                                   coming thru on demarc info.                                 Hardy,
                                                                                               Bryan
                                                                                               Lampher
                                                                                               e
Bay Ring       Sarah Grant      Have to get these types of orders into the   Gwen
Communications [sarah@bayring.c project process in order to be tracked       Hammond
               om]              accordingly (requires a project ID to be
                                assigned). Type is record type changes only,
                                no physical work required.
GWI              Emilie Douglass Look at error message: "TN ECCKT is not in Gwen
                 [edouglass@staff service" and SPOC telling customer there is a Hammond
                 .gwi.net]        pending order against it



Otel & Oxford    Julia Chase &     What is the field they would request the tag     Carol Grover   Bill
                 Darlene Posik     and locate and what is the associated fee?                      Meehan,
                                                                                                   Brian
                                                                                                   Hardy
                                                                                                   Rich
Cornerstone     Austin Brower                                                       Gwen           Murtha,
Communications, [austin.brower@c                                                    Hammond
LLC             cmaine.net]



Bay Ring       Sarah Grant      Need an accessible letter for SPUNE                 John Berard    Gwen
Communications [sarah@bayring.c conversions to follow the project process to                       Hammon
               om]              get assigned an ID and ensure it is posted to                      d
                                the website(process to follow for SPUNE
                                SWUNE orders)
Bay Ring       Sarah Grant      Darlene from Oxford has requested if she            Gwen
Communications [sarah@bayring.c can dispute the charges related to special          Hammond
               om]              access circuits.

                                   9/30/09: Henry needs to verify when industry
Otel             Julia Chase       letter was posted for this process
                                   Research and see who the individuals are on      Julia Chase    Katie
                                   the examples that Julia Chase is to provide to                  England
                                   her and then review the process with them
                                   and implemented. Also, reiterate the process
                                   of calling on 2 wire orders.
Bay Ring       Sarah Grant      Look at a single PON creating 2 orders for          Brian Hardy    Gwen
Communications [sarah@bayring.c this product type- Change order request                            Hammon
               om]              would be needed                                                    d



Bay Ring       Sarah Grant      Will work with Gwen to create a process and         Gwen           Lisa
Communications [sarah@bayring.c new provisioning plan to care for this type of      Hammond        Beaulieu
               om]              order



Bay Ring       Sarah Grant      Company wide training on the process for            Gil Lamarre
Communications [sarah@bayring.c related orders by discipline (item brought up
               om]              by Vicky Weatherwax) Will need to involve
                                other department leaders.
Bay Ring       Sarah Grant      Coach back to Carl (rep) and others- may           Gwen
Communications [sarah@bayring.c need some process training (Sarah from Bay         Hammond
               om]              Ring's SPOC for ASRs)



Mid-Maine      Carol Grover &       When we place a manual work order for          Gwen          Bryan
Communications Karen Bracken        dispatch we need to look at a way to provide   Hammond       Lampher
& Pine Tree                         demarc information back to the CLEC's thru                   e, Katie
Networks,                           VFO.                                                         England,
Broadview                                                                                        Brian
Sovernet        Michelle Fish       How do we ensure cut thru Y/N information      Gwen          Hardy
                                                                                                 Bryan
Communications/                     gets created at FOC, PCN, BCN?                 Hammond       Lampher
National Mobile                                                                                  e, Katie
Communications                                                                                   England,
Corp                                                                                             Brian
Bay Ring       Sarah Grant      Need to get status from Gwen on the existing Gwen                Hardy
                                                                                                 Gil
Communications [sarah@bayring.c records only prov plan and the tests that have Hammond           Lamarre
               om]              been done with it



Broadview        Bracken, Karen Gwen- Need to look at EB and DB hot cuts           Gwen          Lisa
                 [KBracken@Broa for potential coordinated process. They did        Hammond       Beaulieu
                 dViewNet.com]  not have it at VZ but had EWEPTS to
                                supplement need for hot cuts.

Mid-Maine      Jennifer                                                           Matt Bertsch   Brian
Communications Dunn[jennifer.dun Emilie said that she does not get a ticket                      Hardy
& Pine Tree    n@pinetreenetwo number for all issues and the rep says they
Networks       rks.com]          will track it for them- this process needs to be
                                 looked at. Matt Bertsch reported issue of
Bay Ring       Sarah Grant       ticket responses bring more info for 9/16
                                 Sarah Grant will not getting back to customer Sarah Grant       Brian
Communications [sarah@bayring.c meeting and will revisit this item of CLEC to                    Hardy
               om]               CLEC Hot cuts.



Oxford Networks dposik@oxfordne There needs to be a flash notifying internally Gwen
                tworks.com      that they should not manually be creating      Hammond
                                orders in Wisor; can't change the PON #, etc.



GWI              Sheila Philpot     Pull a list and ensure the intervals are       Bryan         Gwen
                                    consistent and determine root cause of why     Lamphere      Hammon
                                    notifiers aren't being sent.                                 d



Oxford Networks dposik@oxfordne DR 0810-oc-01-53 Provide # back to Darlene Gwen
                tworks.com                                                 Hammond
Oxford Networks dposik@oxfordne Gwen owed a follow up to Bob on the dark         Gwen
                tworks.com      fiber order getting assigned to the wrong        Hammond
                                provisioning plan (Gwen should have the
                                example and she wants to do a comparison
                                of Bobs to DR0810-OC-01-53 offline)
Oxford Networks dposik@oxfordne If someone in GESW changes the facility          Katie England   Gil
                tworks.com      assignment, how do they communicate the                          Lamarre,
                                change with Dispatch?                                             Jeff
                                                                                                 LaRose
                                  9/30/09: Look at creating a system guardrail
Broadview       Bracken, Karen    after WFMOSS has been completed work
                                  FP to review communication process with        John Berard
                [KBracken@Broa CLECs and try to get out more
                dViewNet.com]  communications for and issues FP discovers
                               and process changes and fixes that get
                               implemented.
Cornerstone     Austin Brower    Look at IMPCON field on LSR maps to M6 so Gwen                  Brian
                [austin.brower@c it can be verified it can be mapped to email Hammond            Hardy
                cmaine.net]      address



GWI             Emilie Douglass Status of initiative that Gwen and Karen are     Gwen            Jeff
                [edouglass@staff working on to provide more specific error       Hammond         LaRose
                .gwi.net]        messages



DSCI            Pam Beattie      Need to have a conversation with her 2         Gwen
                [pbeattie@dscico teams on making sure if there is a delay in    Hammond
                rp.com]          the order they are getting back to the carrier
                                 and also to ensure the band width is
                                 displayed in the remarks. Define and
GWI                              Look into process and of directly passing the Gwen
                Emilie Douglass documentthe possibility M & P.                                   Brian
                [edouglass@staff GESW facility message to the CLEC vs. the Hammond               Hardy,
                .gwi.net]        generic 1A error message                                        Karen
                                                                                                 Jones

GWI             Emilie Douglass CLECs only want to know when the jep is          Gwen            Gil
                [edouglass@staff going to affect their DDD. Per Gil Lamarre, a   Hammond         Lamarre
                .gwi.net]        generic message went out to all M6 users
                                 regarding when and how to send jep
                                 messages. Internal process discussion for
GWI                              Need to provide an update for method
                Emilie Douglass this required. Advise what the this item         Gwen            Rich
                [edouglass@staff overall (jep codes) for the follow up meeting   Hammond         Murtha
                .gwi.net]



Broadview       Bracken, Karen                                                   Linda Bircham   Brian
                [KBracken@Broa GWI to send examples of when FP can't see                         Hardy
                dViewNet.com]  their PON they are calling about (Sheila).
                               Could relate to the missing order issue from
                               earlier.
Cornerstone   Austin Brower    Ensure that the wholesale website is updated Gwen                 Karen
              [austin.brower@c with either the new Jeopardy matrix or the   Hammond              Jones,
              cmaine.net]      current jep document is updated with all the                      Jeff
                               verbiage                                                          LaRose

Broadview     Bracken, Karen .                                                Henry Lopez
              [KBracken@Broa
              dViewNet.com]    Line share to line split SO example- Gwen to
                               provide for the follow up meeting (requested
                               by Julie) Gwen has a VZ example and will
Cornerstone   Austin Brower    convert it to FP
                               Provide Accessible letter prior to 10/29 (TBD) John Berard        Gwen
              [austin.brower@c implementation of the jep descriptors. Note in                    Hammon
              cmaine.net]      the letter the website has been updated                           d



PAETEC        Rubino,          Gwen and Gil will take this PON back for    Gwen                  Gil
              Margaret         further examination. (1275747-2571) Need to Hammond               Lamarre
              (Peggy)          provide answer at the follow up meeting.
              [Margaret.Rubino
              @PAETEC.com]
DSCI          Pam Beattie       DDO field was not coded in the backend-          Gwen            Karen
              [mailto:pbeattie@ system issue. It was coded on the LSR.           Hammond         Jones,
              dscicorp.com]                                                                      Brian
                                                                                                 Hardy,
                                                                                                 Pam
DSCI          Pam Beattie       Jill Taylor can provide examples of SOIs that Matt Bertsch       Jones
                                                                                                 Brian
              [mailto:pbeattie@ would have useful info through an email to                       Hardy
              dscicorp.com]     Matt B.



DSCI          Pam Beattie       Brian H has a suggestion to use a website        Matt Bertsch     Brian
              [mailto:pbeattie@ instead of the VFO (would require                                Hardy,
              dscicorp.com]     subsequent meetings to plan and build out                        Joel
                                requirements and Austin wants to make sure                       Noble
                                these are based on what was present before
Paetec        Peggy Rubino      with VZ).ticket opened to address the issue
                                A defect                                         Gwen            Brian
                                                                                 Hammond         Hardy
                                                                                                 and
                                                                                                 Karen
                                                                                                 Jones
DSCI          Pam Beattie                                                        Gwen            Bryan
              [mailto:pbeattie@ Gwen will get a flash out to the SPOCs and       Hammond         Hardy
              dscicorp.com]     will ask Karen to pull a report for these
                                services requiring this field to be manually
                                worked. This will need to be built into system
GWI           Emilie Douglass requirements and tested internally to see if it
                                Verify we don't impact coding for EDI            Linda Bircham   Gwen
              [edouglass@staff customers by adding jep descriptive                               Hammon
              .gwi.net]                                                                          d
Bay Ring       Sarah Grant      Project Management team for SPUNE                    Gwen
Communications [sarah@bayring.c SWUNE conversions as record change only              Hammond
               om]              (process implementation item) Will need to
                                transition from Account Managers that were
                                handling this from Cutover when there was
Cornerstone    Austin Brower    not a Project Team Bob Callahan on his
                                Get feedback from in place.                          Lisa Beaulieu   Brian
Communications, [austin.brower@c conversation with Austin and Lisa outside.                          Hardy,
LLC             cmaine.net]      Bob to advise if there are any take always.                         Jeff
                                                                                                     LaRose,
                                     9/30/09: Lisa Beaulieu needs to follow on a                     Bob
Bay Ring       Sarah Grant           date when CAP an order flow, can the CLEC
                                     At what point in will implement the prompt so   Bryan           Callahan
                                                                                                     Lisa
Communications [sarah@bayring.c open a TT? Asked by Jenn Dunn                        Lamphere        Beaulieu,
               om]                                                                                    Gwen
                                9/30/09: Clarification on when to open a                             Hammon
                                trouble ticket/PCN                                                   d, Bryan
Pinetree         Jennifer            Access 48 hour rule for test and acceptance     Gwen            Hardy
                                                                                                     Bill
                 Dunn[jennifer.dun   and opening a trouble ticket vs. calling back   Hammond         McDerm
                 n@pinetreenetwo     installation. Includes ASR and LSR. There is                    ott, John
                 rks.com]            no PCN on ASR. Its FOC date for ASR.                            Stone
                                     Gwen will need it to be very detailed on the
Sovernet        Brooke Bazin         explanation and it will be separated by
                                     Gwen will look into why rejects were coming     Gwen
Communications/ [brookeb@sover. in for this PON example even though it was           Hammond
National Mobile net]            cancelled originally.
Communications
Corp
Otel             Julia Chase         Provide explanation of how SO validates from Gwen               Joel
                                     Wisor thru exchange path into M6             Hammond            Noble &
                                                                                                     Brian
                                                                                                     Hardy

Sovernet         Michelle Fish       Flash on processing supplements to make         Gwen
                                     sure all internal orders for the PON are        Hammond
                                     addressed vs. just 1 PON



Sovernet        Brooke Bazin                                                         John Berard     Brian
Communications/ [brookeb@sover. Lisa B to provide ticket number for defect                           Hardy,
National Mobile net]            addressing this issue and Brian Hardy to                             Lisa
Communications                  provide status.                                                      Beaulieu
Corp
Sovernet        Brooke Bazin    Alpha numeric that was migrated into
                                9/30/09: Verify datait was in there and if not       Brian Hardy
Communications/ [brookeb@sover. numeric only field- why and how did this
National Mobile net]            happen at Cutover??- Rich M
Communications
Corp                            Cust requested status of where FairPoint is
Sovernet        Brooke Bazin    Put bashing Spune order on the website
                                witha samplethe data.                                Gwen
Communications/ [brookeb@sover.                                                      Hammond
National Mobile net]
Communications
Corp
Otel            Julia Chase       Gwen to review Julia's SO example and do           Gwen
                                  root cause analysis on line 154.                   Hammond




Oxford Networks Donna Reny        Gwen needs to coach the reps on this order         Gwen           Brian
                                  Look on the access side at manual order            Hammond        Hardy
                                  creation and the version matching and status
                                  flow back and forth.

Oxford Networks Donna Reny        The ASR FOC is the access team to make
                                  Put a flash out to not consistent with providing Gwen             Brian
                                  RID, DLR and plant test date. Need to            Hammond          Hardy
                                  provide the critical dates on the ASR
                                  confirmation.

Broadview       Bracken, Karen More specific error messages (so that if the    Karen Jones
                [KBracken@Broa customer typed 5201 instead of 4201 the
                dViewNet.com]  message would give them something like the
                               reasoning for the # being incorrect (applied to
                               diff customer account, etc).
Sovernet        Brooke Bazin      Sovernet will provide other examples with          Gwen           Brian
Communications/ [brookeb@sover.   Sup 1 and check that they are not cancelled,       Hammond        Hardy,
National Mobile net]              for purpose to follow it all the way through for                  Gil
Communications                    the follow up meeting.                                            Lamarre,
Corp                                                                                                 Gwen
Otel            Julia Chase       9/30/09: Find out why the SuppNTC task
                                  Get written explanation from Synchronoss           John Berard    Hammon
                                  and have FP get it documented and
                                  published to the CLECs. Distribute internally
                                  as well.

Broadview       Karen Bracken     Team will need to discuss the approach to          Gwen           John
                                  get all items, including previously reported       Hammond        Berard
                                  defects will be categorized.



Mid-Maine      Carol Grover       What is the FRP notification policy to advise      Gwen           Eric
communications                    the CLEC of identified inventory                   Hammond        Proulx,
& Pine Tree                       discrepancies?                                                    Rich
                                                                                                    Sweeny,
                                                                                                    Steve
VZ              Sherry            Add clarifier in the presentation that the top     Andrea Couture Plummer
                                                                                                    Rich
                                  10 focus categories do not encompass all                          Murtha
                                  issues



GWI             Emilie Douglass When in VFO we are seeing status changes             Matt Bertsch
                [edouglass@staff on previous versions after subsequent
                .gwi.net]        versions are received (Karen Jones has an
                                 example) Will want to have a discussion
                                 before asking for coding requirements since
                                 Rich does not fully concur. Include Rich
Cornerstone     Austin Brower    Why does it take week to return loop qual           Gwen           Jeff
                [austin.brower@c loop make ups. Setting a timeframe on when          Hammond        LaRose,
                cmaine.net]      loop makeup information is available in                            Brian
                                 GESW and in VFO.                                                   Hardy

VZ              Andrea Couture    Sherry and Carol needs to get with the other       Carol Grover   Sherry
                                  CLECs to decide the weighting (priority) of                       Lichtenb
                                  the top 10 categories                                             urg



Oxford Networks dposik@oxfordne Changing of end point on a circuit- when     Gwen                   Linda
                tworks.com      does it create a cancelation and when can FP Hammond                Bircham
                                accept a Sup (when it's a cancel vs. a
                                supplement)

mid Maine       Carol Grover      9/30/09: Gwen to test when a reject comes
                                  CLEC proposed providing coding that does           Gwen           Brian
                                  not permit SUPP on a Change of product             Hammond        Hardy,
                                  type                                                              Karen
                                                                                                    Jones

DSCI            Pam Beattie      Where on a GigE SO is the band width            Gil Lamarre        Brian
                [pbeattie@dscico displayed? Both on the front end and in M6.                        Hardy
                rp.com]          For example 50 meg or 30 meg which relates
                                 to how much we are going to bill and how
                                 much band width we are going to give the
Cornerstone     Austin           customer.clarification of what day 0 is (look
                                 Put out a                                       John Berard
                                 specifically at GWI's logic to see why they are
                                 getting rejects) and provide communications.
                                 GWI could provide examples of incorrect
                                 examples based on interval. Distribute
Otel & Oxford   Julia Chase and internally.
                                 Talk to Synchronoss and Brian hardy's team Carol Grover            Brian
                Donna Reny and about the 2 options SA2 point and uni                                Hardy &
                Darlene        transport to see if we can combine into 1                            Joel
                               selection for the customer.                                          Noble
                                                                                                    from
                                  Make sure that the internal of the action
                                  Update the attendance tab teams also               Carol Grover   Synchron
                                  register to reflect the FP folks titles




                Rich Murtha                                                          John Berard    Gwen
                                                                                                    Hammon
                                                                                                    d



mid Maine       Carol Grover      Can we map the remarks on the ASR side             Gwen           Gil
                                  into the notes of the M6 order.                    Hammond        Lamarre

                                  Gill will ensure with the service delivery group
                                  read the notes
mid Maine       Carol Grover    Gwen and Gil need to discuss automation of Gil Lamarre        Gwen
                                ASR orders into Service Suite and what notes                  Hammo
                                will flow thru to the service suite tickets based             nd
                                on appropriateness.

Oxford Networks Darlene Posikroot cause analysis of this example need to        Gil Lamarre   Gwen,
                             determine improved processes and                                 Brian
                             automation to provide order status                               Hardy,
                             electronically back to CLEC when DD is in                        Sue
                             jeopardy or FOC is missed report out on this                     Sarrette
Bayring         Gwen Hammond issue back to the CLEC
                             10/6/09: Brian Hardy requesting additional         Sarah Grant   Brian
                             examples.                                                        Hardy

                                AAI field notes are not appearing in the main
                                work log for M6.
FRP/CL FRP Action CLEC Action   Action Item     Action Item
  EC     Status     Status       Status DD     Complete DD
                    Confirm
                   Complete

 FRP     CLEC-      CLEC-       11/2/09 Noon      TBD
         Reopen     Reopen




 FRP     CLEC-      CLEC-       11/2/09 Noon     11/9/09
         Reopen     Reopen




 FRP      WIP                   11/2/09 Noon     12/12/09




 FRP    Complete   Complete1                    Complete




 FRP    Complete   Complete1                    Complete




 FRP      WIP                   11/2/09 Noon     12/12/09




 FRP      WIP                   11/2/09 Noon     1/15/10




 FRP      WIP                   11/2/09 Noon     11/15/09




 FRP    Complete    Complete                    Complete
 FRP      Complete   Complete1   10/20/09 Noon   12/15/09




BroadVi   Complete   Complete1                   Complete
 ewNet




 FRP      Complete   Complete1   10/27/09 Noon   9/30/09




 FRP      Complete   Complete1                   Complete




 FRP        WIP                  11/2/09 Noon    11/15/09




 FRP      Complete   Complete1                   Complete



 FRP        WIP                  11/2/09 Noon    11/15/09




 FRP      Complete   Complete1   10/20/09 Noon   Complete




 FRP      Complete   Complete1   10/27/09 Noon   Complete




 FRP      Complete   Complete1                   10/6/09
 FRP        WIP                  11/2/09 Noon    3/15/10




 USA        WIP                  11/2/09 Noon    11/30/09
Telepho
  ne



 FRP      CLEC-       CLEC-      11/2/09 Noon      TBD
          Reopen      Reopen




 FRP      Complete   Complete1   10/27/09 Noon   10/24/09




 FRP      Complete   Complete1   10/20/09 Noon




 FRP      Complete   Complete1                   10/6/09




 FRP      Complete   Complete1                   Complete




 FRP        WIP                  11/2/09 Noon    11/30/09




 FRP      Complete   Complete1   10/13/09 Noon   9/23/09




Oxford    Complete   Complete1                   Complete
GWI   Complete   Complete1                  Complete




FRP   Complete   Complete1                  Complete




FRP     WIP                  11/2/09 Noon   11/30/09




FRP     WIP                  11/2/09 Noon   10/30/09




FRP     WIP                  11/2/09 Noon   10/30/09




FRP   Complete   Complete1                  10/6/09




FRP   Complete   Complete                   Complete




FRP     WIP                  11/2/09 Noon   10/30/09




FRP     WIP                  11/2/09 Noon   10/30/09




FRP     WIP                  11/2/09 Noon   10/30/09
CLEC     WIP                  11/2/09 Noon    10/23/09




CLEC   Complete   Complete1   10/13/09 Noon   Complete




FRP    Complete   Complete1                   10/9/09




FRP    Complete   Complete1                   10/6/09




FRP    Complete   Complete1   10/27/09 Noon   10/30/09




FRP    Complete   Complete1                   Complete




Bay    Complete   Complete1                   Complete
Ring




FRP      WIP                  11/2/09 Noon    10/30/09




FRP    Complete   Complete1   10/13/09 Noon   Complete




FRP    Complete   Complete                    Complete
 FRP      Complete   Complete                    Complete




 FRP        WIP                  11/2/09 Noon      TBD




 FRP      Complete   Complete1   10/20/09 Noon   Complete




 FRP        WIP                  11/2/09 Noon    11/30/09




 FRP        WIP                  11/2/09 Noon    10/30/09




 FRP        WIP                  11/2/09 Noon     6/1/10




 FRP      Complete   Complete1                   Complete




sover.n   Complete   Complete1                   Complete
  et




sover.n   Complete   Complete1                   Complete
  et




CLEC        WIP                  11/2/09 Noon    11/30/09
FRP   Complete   Complete1   10/13/09 Noon    10/13/09




FRP   Complete   Complete1   10/27/09 Noon    11/1509




FRP   Complete   Complete1   10/20/09 Noon    10/15/09




FRP     WIP                  11/2/09 Noon     10/1/10




FRP     WIP                  11/2/09 Noon    11/19/09 &
                                              6/1/2010




FRP   Complete   Complete1   10/27/09 Noon    10/27/09




FRP   Complete   Complete1                    10/6/09




FRP   Complete   Complete1                   Complete




FRP   Complete   Complete1                   Complete




FRP   Complete   Complete1   10/27/09 Noon    10/16/09
FRP    Complete   Complete1                   Complete




FRP      WIP                  11/2/09 Noon    11/15/09




FRP    Complete   Complete                    Complete




FRP    Complete   Complete1   10/20/09 Noon   10/16/09




FRP      WIP                  11/2/09 Noon    11/30/09




FRP      WIP                  11/2/09 Noon    3/15/10




CLEC   Complete                               Complete




FRP    CLEC-       CLEC-      11/2/09 Noon    11/6/09
       Reopen      Reopen




FRP    CLEC-       CLEC-      11/2/09 Noon    11/11/09
       Reopen      Reopen




CLEC   Complete                               Complete
FRP     CLEC-      CLEC-      11/2/09 Noon     TBD
        Reopen     Reopen




       Complete    Complete                  Complete




       Complete    Complete                  Complete




       Complete    Complete                  Complete




FRP      WIP                  11/2/09 Noon    6/1/10




FRP    FP-Reopen              11/2/09 Noon   11/9/09




FRP      WIP                  11/2/09 Noon   10/29/09




CLEC   Complete                              Complete




FRP    FP-Reopen              11/2/09 Noon   3/29/10




CLEC     WIP                  11/2/09 Noon   11/30/09
CLEC   Complete               10/27/09 Noon   10/20/09




FRP    Complete    Complete                   Complete




CLEC   FP-Reopen              11/2/09 Noon      TBD




       Complete    Complete                   Complete




CLEC   Complete               10/27/09 Noon   10/21/09




CLEC   Complete                               Complete




CLEC      WIP                 11/2/09 Noon      TBD




CLEC   Complete               10/13/09 Noon   9/30/09




CLEC   Complete               10/13/09 Noon   10/30/09




CLEC   Complete                               10/6/09
 FRP      Complete   Complete                   10/30/09




 FRP        WIP                 11/2/09 Noon      TBD




 FRP        WIP                 11/2/09 Noon      TBD




 FRP      Complete   Complete                   Complete




 FRP        WIP                 11/2/09 Noon    10/30/09




CLEC      Complete              10/13/09 Noon   10/8/09




BayRing     WIP                 11/2/09 Noon      TBD

Network
   s

 FRP      Complete   Complete                   Complete




 FRP        WIP                 11/2/09 Noon     3/5/10




 FRP      Complete   Complete                   Complete
FRP    Complete   Complete                   Complete




CLEC   Complete              10/20/09 Noon   Complete




CLEC   Complete   Complete                   10/15/09




FRP      WIP                 11/2/09 Noon     6/1/10




FRP      WIP                 11/2/09 Noon    3/15/10




FRP    Complete   Complete                   Complete




FRP      WIP                 11/2/09 Noon    11/29/09




FRP      WIP                 11/2/09 Noon    3/15/10




FRP      WIP                 11/2/09 Noon    11/30/09




CLEC   Complete              10/20/09 Noon   10/30/09
FRP      WIP       11/2/09 Noon    11/15/09




CLEC   Complete                    10/2/09




FRP      WIP       11/2/09 Noon    11/30/09




CLEC   Complete                    Complete




FRP      WIP       11/2/09 Noon    3/15/10




DSCI     WIP       11/2/09 Noon      TBD




FRP      WIP       11/2/09 Noon      TBD




CLEC   Complete    10/20/09 Noon   Complete




CLEC   FP-Reopen   10/20/09 Noon   12/10/09




FRP    Complete    11/2/09 Noon    10/30/09
FRP      WIP       11/2/09 Noon    10/30/09




CLEC   Complete    10/20/09 Noon   Complete




FRP      WIP       11/2/09 Noon     3/5/10




FRP    FP-Reopen   11/2/09 Noon      TBD




CLEC   Complete                    Complete




CLEC   Complete    10/27/09 Noon   10/28/09




CLEC   Complete    10/20/09 Noon   10/17/09




CLEC   Complete    10/20/09 Noon   Complete




CLEC   Complete                    10/6/09




FRP      WIP       11/2/09 Noon    10/30/09
CLEC   Complete                   Complete




CLEC   Complete                   10/2/09




FRP      WIP      11/2/09 Noon      TBD




FRP      WIP      11/2/09 Noon    11/19/09




FRP      WIP      11/2/09 Noon    3/15/10




CLEC   Complete   10/27/09 Noon   10/21/09




CLEC   Complete   10/27/09 Noon   10/30/09




FRP    Complete   11/2/09 Noon    11/15/09




CLEC   Complete                   Complete




FRP      WIP      11/2/09 Noon    12/12/09
FRP    Complete   11/2/09 Noon      TBD




CLEC   Complete   10/13/09 Noon   Complete




FRP      WIP      11/2/09 Noon      TBD




FRP      WIP      11/2/09 Noon     6/1/10




FRP      WIP      11/2/09 Noon     6/1/10




FRP      WIP      11/2/09 Noon    10/30/09




CLEC     WIP      11/2/09 Noon    11/5/09




CLEC   Complete                   Complete




CLEC   Complete   10/13/09 Noon   10/8/09




FRP      WIP      11/2/09 Noon    6/30/10
 FRP      WIP   11/2/09 Noon   3/15/10




 FRP      WIP   11/2/09 Noon   10/27/09




BayRing   WIP   11/2/09 Noon    TBD

Network
   s
Action Item Resolution Tracking                 Relation to 12
                                                High Level Issues




11/3 Per Brian, EAI keeps all orders in                 1
database. So orders will be lost.
10/28 Per Shari Reopened due to insufficient
detail. Confirm what the buffer and daily
volume. Confirm 10,000 orders versus
transactions.
11/3 Per Brian, New PFD                                 1

11/3 Per Karen, CR 11733 BB/V order failing
with a class of service error of 'The system
cannot derive a class of service from the
information provided. Please the issue to
11/2 Per Matt, has escalated review your                1
the VP level. The data provided by IT
remains to have significant gaps and more
focus needs to be applied to get valid and
complete data. ETA still targetting for
12/12. Shari concurred to complete item.
10/28                                                   1
9/17: Duplicate of 4.03. No Action




10/28 Shari concurred to complete item.                 1
9/17: Duplicate of 4.03. No Action




11/2 Per Gwen, New data provided by                     1
Synchronoss is significantly better but not
100% complete. We are still finding some
issues but we will use the modified report
to start the reconciliation between Wisor
and M6 this week. end code still slated for
11/2 Per Matt, Front                                    1
12/12 deployment. This along with running
a cleanup script and referencing Order
Status Reports should satisfy customer
requirements. Completion date of all
required Gwen, slated for 1/15/10. by
11/2 Per steps New data provided                        1
Synchronoss is significantly better but not
100% complete. We are still finding some
issues but we will use the modified report
to start the reconciliation between Wisor
and M6 this week. 10/27 published in using
9/17: Initial documentation Per Gwen, the 8/6           4
CLEC call materials and distributed via
Industry Letter. Gwen to work with Henry to
get this on the web and keep it updated.

9/22/09 Gwen Hammond sent a Flow Through
10/28 Karen B. concurred CLEC Complete.              1
10/20 update was provided.

10/12 Will provide update for Thursday's call
10/6 Will provide as a special topic on
Thursday Wholesale customer call.
10/20 update was provided.                           2




11/3 Per Karen Completed.                            2




10/28 Shari concurred CLEC Complete.                 2
10/23 Per Gwen, the response addresses the
specific example provided and how it was
resolved, however it doesn't address the root
cause database mismatch. The root cause
databaseGwen,is being tracked as a top
11/2 Per issue Still no estimated                    1
deployment date for the report. Escalated
again this week for production schedule
date. 10/6 Will provide as a special topic on
Thursday Wholesale customer call.
10/28 Shari concurred CLEC Complete.                 3
9/29/2009 Added as item # 11, as requested.


11/2 Per Gwen, no new status on this one.            1
10/27/09 Per Gwen, No new Update.

10/20/09 No new update on this issue.

11/3 Per new update on this issue
10/12 No Karen, CR 9294 For all HOTCUT               4
orders, the GESW and ASN-EQ task labels
should be modified during provisioning
plan assignment to "HOTCUT". Reference
action item 3.05
       Karen B. concurred CLEC Complete.
10-28 Karen B. concurred CLEC Complete.              4
10/26 Per Gwen, this item is complete.

10/20 - An email was sent to Gil and Gwen for
more clarification.
10/14 no response by primary reported by
10-28 Karen B. concurred CLEC Complete.              4
10/6/09: Per Bryan Lamphere - Changes
requested for task label on CR9294 deployed
into production on 10/5/09 - Root cause in this
case is lack of task label to visually notify user
that related order existed. Notes however
11/3 per Brian Met with a core team to             2
discuss approach. This is a complicated
process the team is leaning towards a
traditional switch to bill analysis and
resolution. Project manager has been
assigned. Changing owner to Layne for
11/2 Per Gwen, Rescheduled a meeting               2
11/3 on how to identify these orders and
coordinate the port in as potential hot cut.

10/27 Per Gwen, follow up meeting scheduled
ThursdayGwen, withnew updates.
11/2 Per 10-29 No Lisa B. and Sarah                4
10-28 Per Gwen, Reopen to review
sequencing of orders between provisioning
plans. Change primary owner to Gwen, and
Gil is secondary. Gwen to meet with Gil to
discuss. Andy, concurred CLEC Complete.
10-28 Per                                          5
10/27 Per Gwen, completed this item as the
status date is the monthly readout by
Bryan Lamphere. Related to Bryan
Lamphere's item # 32.02 where he will
provide a Shari, concurred CLEC to the
10/28 Per monthly status update Complete.          5
10/27 Per Bryan, will provide a monthly
update at detail readout meetings. Added
additionally to the Project Charter tab.

          Gwen, requesting Brian to
10/26 Per CLEC, concurred CLEC complete.
10/28                                              6
10/6/09 Per Andrea, follow up meeting held,
and documentation sent out.



10/28 Per CLEC, concurred CLEC complete.           6
10/20 per Gwen, specific SO example was
reviewed, the rep should not have issued 2
tickets. Reinforced with individual and created
new process document, which was
communicated and trained on.
10/27: Per Gwen DD in jeopardy, new due            5
date is 11/30/09.
10/20/09 Per Gil, Finalization of the Product to
Provisioning Plan matrix to be completed both
on the wholesale and retail sides Scheduled
to be completed for final approval and posting
10/28 Per CLEC, concurred CLEC complete.           6
10/14/09 Accessible Letter SYS 00149 sent -
completed.
10/6/09 Per Andrea, John pls confirm.
Changed primary to John Berard.
10/28 CLEC concurred complete.                     7
 Darlene emailed example to FP.
10/28 CLEC concurred complete.                    7
Emille sent requested info.




10/28 CLEC concurred complete.                    7
9/22/09 Call was set up on 9/21/09 @ 1:30
with service manager and director, XAtel did
not show up.

10/30 Per Lisa, 10/30 CR # 10389 has              5
already been deployed on 9-22-09 to have a
reminder to send Work instructions.
10/26 Per Gwen, Changed owner to Lisa B.
sent email requesting new CR #.
11/4/ Per Andrea, changed owner to Gwen           5
to confirm if accessible letter with data was
sent.
11/02 - Per Bryan, List was provided to
John Berard and Gwen Hammond by Lisa
Beaulieu 11/2 Per Gwen, Held follow up
Overdue: 10/27                                    6
meeting with the ROC and OCO. Process
is documented but working have follow up
meeting with the RCCC/ OCO about
contact after cutover. Have another
meeting schedule for Tuesday 11/3 with Bill       7
10/28 CLEC concurred complete.
10/26 Per Gwen, the related item referenced
below for Jeff/Gwen/Alesia, is being tracked on
40.01.
9/22/09 (Gwen Hammond) Wrote and sent out         11
requested accessible letter.




Overdue: 11/2 Per Gwen, Held follow up            6
meeting with the ROC and OCO. Process
is documented but working have follow up
meeting with the RCCC/ OCO about
contact after cutover. Have another
meeting schedule for Tuesday follow up Bill
Overdue: 11/2 Per Gwen, Held 11/3 with            6
meeting with the ROC and OCO. Process
is documented but working have follow up
meeting with the RCCC/ OCO about
contact after cutover. Have another
meeting schedule for Tuesday follow up Bill
Overdue: 11/2 Per Gwen, Held 11.3 with            6
meeting with the ROC and OCO. Process
is documented but working have follow up
meeting with the RCCC/ OCO about
contact after cutover. Have another
meeting schedule for Tuesday 11/3 with Bill
10/27 Per Gwen, met and discussed NPAC                    6
orders. RCMAC is only seeing conflict prior to
FOC. Gwen discussed on wholesale call
10/22. Requesting new examples where items
going into conflict post FOC or request to close
item. Austin stated CLEC concurred
10/28                                                     7
complete.
10/26 Per Gwen, is Austin sending examples
or should item be marked complete?

10/6/09: Per Andrea, Are examples still                   7
10/28 CLEC concurred complete.
10-13-09 Per Steve, Held conference call to
review. Steve confirmed that the outstanding
cfa's have all been added to the database.
10/28 CLEC concurred complete.                            7
10-6-09 The corrected CFA document/email
would be re-sent to the customer as this is the
business process, which has been reviewed
with the engineers. Step 6.17 is corrected and
repeated from documentcomplete.
10/28 CLEC concurred COE000013                            7
10/27 Per John, Internal working session
for discovery held and project formally
assigned.

10/20/09 FairPoint is still developing internal
10/28 CLEC concurred complete.                            7
10/6/09 Jeff followed up with FAs to make
sure they were aware that loop make ups are
required for all TOPIC scenarios. This
particular order was done by a user learning
the TOPIC process.
10/28 CLEC concurred complete.                            8
10/6/09: Data provided by CLEC, item
complete.

9/28/2009 To be brought up at Meeting for
review. Ties to Per Gwen, Held follow up
Overdue: 11/2 16.1 and 16.2                               6
meeting with the ROC and OCO. Process
is documented but working have follow up
meeting with the RCCC/ OCO about
contact after cutover. Have another
meeting schedule for Tuesday 11.3 with Bill
10/28 CLEC concurred complete.                            8
10/27: Jeff confirmed it is a small volume, held
face to face meeting with team, and provided
documented process

9/28/2009 Henry to post to Katie needs
10/23 Per Gwen, Not Okay, the website to           Stand Alone Item
9/28/2009.

9/30: Is now posted on the website on the
main page
                                                    4
9/28/09 This was a manual error, proper
procedure reinforced with individual and
reminder communicated to sales rep team.

9/22/09 Gwen to CR 12021, Need to send
11/3 Per Karen, follow up with Karen Jones          7
Loop Qual reason not qualified information
for PARTS orders. Status New Reference
action item: 1.01. Chg'd status to TBD.
11/2 Per Gwen, We do not have
confirmation of deployment yet for
10/28 CLEC concurred complete.                      8
10/23/09 Per Gwen, analysis of original
examples complete, did not receive any new
examples, therefore closing this item. Still
tracking tag and locate trouble ticket issue
analysis against CR 10623 Loop Qualification
11/3 Per Karen 7.07.                                7
details return circuits with cut through=N
even when the location is cut-through.
Work orders are correctly not being
generated. Reference action item: 7.01.
          Brian, No new update
11/2 Per Gwen, We could support this but at
11/3                                                7
this time there is no formal request to
provided this capability
10/27 Per Gwen, Changed owner to Brian
Hardy, to develop logic for automated reason
not qualified return messagemeeting with Not
11/2 Per Gwen, scheduled to Customer.               7
Jeff to discuss his recommendation so we
can get a CR open. This will also be moved
to the loop qual project charter for tracking
and resolution. Sent meeting invite for
Wednesday concurred complete.
10/28 CLEC 11/4.                                    8
10/6/2009: Item was related to examples
provided by CLEC in 5.01.

9/29/09: Laurie Cronin Update: Both were not
properly qualified in GESW and the facilities
10/28 CLEC concurred complete.                      8
Julia wrote: On all orders, not just cut thru, we
need to see: Floor (1st); Room (Utility closet);
Panel location (rear wall); Jack style (RJ11C or
RJ48C); Position (x of y); and tagged not
extended. concurred complete.
10/28 CLEC                                          8
Otel's order example: PON 7433-VD FP O#
2640000



10/27 Per Gwen, determined not a VFO                7
problem, therefore we need additional
examples, or recommend completing this item.

10/20/09 This is not a VFO change that needs
to be made. We need to ensure when Pre-
10/28 CLEC concurred complete.                  8
10/13/09 Bryan - This was validated in the
session. Binding post information is correct.
10/6/09: Per Andrea, no response from
primary.
10/28 CLEC concurred complete for BBV type      9
only.
10/27 Per Gwen, completed document posted
to web site 10-27.

10/20/09 Process has been updated and sent
10/28 CLEC concurred complete.                  9
10/20/2009 Per Gwen, Reviewed Hot Cut
process improvement on Wholesale call on
10/15.

11/3 Will discuss on CLEC call 10/15
10/12Per Brian, We could support this but       7
at this time there is no formal request to
provided this capability. Changed date to
4th Qtr 2010.

10/27 Per Brian,CR 12091,root cause analysis
11/3 Per Karen, still in the L11/19/09, SR      7
Preorder - xDSL Loop Qual | We need to
remove the lst field from the xDSL Loop
Qual response. Status: New
Reference action item 40.06
11/2 Per Gwen, Incident No 10911                9
deployment for 3/29 to make sure the
outside plant work order returns the
demark if CO ticket is closed after. Bryan
Lamphere confirmed we are returning the
correct demarc information on cu through
10/28 CLEC concurred complete.                  9
10-23 Per Gwen, the specific examples were
not bbv, but ebdb examples. Therefore,
closed out as individual examples as we do
have an issue with ebdb which is tracked
10/28 action item 9.01.
under CLEC concurred complete.                  9
9/23/09 Lisa Beaulieu provided document
(RCCC Hot cut Process Meeting) of action
items that came out of the internal RCCC hot
cut meeting. She has a follow up meeting
scheduled for Friday at 9:00 AM.
10/28 CLEC concurred complete.                  9
9/23/09 Lisa Beaulieu provided document
(RCCC Hot cut Process Meeting) of action
items that came out of the internal RCCC hot
cut meeting. She has a follow up meeting
scheduled for Friday at 9:00 AM.
10/28 CLEC concurred complete.                  9
10/27 Per Gwen, document posted to
website 10/27, complete item.

10/20/09 Process has been updated and sent
to Henry to have updated on Wholesale
10/28 CLEC concurred complete.                             9
9/21/09 Valerie Pinette provided document on
the CO Frame Responsibility for Hot Cuts.

9/22/09 Emily Jennings forwarded the above
document to Gwen Hammond and Barbara
10/27 Per John, Scheduling meeting next                    7
week with Jeff LaRose to compare definitions.

10/20/09 no change in status

10/14/09 On track for end of the month posting
Per Austin new example:CVHHNKLY                     Stand Alone Item

9/28/2009 When 16.2 provisioning plan is
updated, will resolve this issue (Lisa Beaulieu)

10-28 Industry letter sent this morning.                   9
10-26 per Gwen, Check with John Berard if
industry letter sent
10/20/09 Process has been updated and just
pending update from Henry. Closing this item
but tracking update online to the website with
10/27 Jeff will discuss requirements with Gil              8
and provide Complete DD.

10/26 Per Gwen, need analysis on more than
just dsl orders, do a sampling of wholesale
customer trouble tickets regardless of and CR#
10/27 Jeff will check with Gil for CR# product             8
due date.

10/26/09 Per Gwen, this is the primary action
item related to Dispatch In and Out/Tag and
Locate.
10/23 Per Gwen review complete.                           10

9/22/09 Gil sent Gwen his process doc; Gwen
needs to review.

9/28/09 Gwen reviewed and confirmed the be
11/2 Per Gwen, Completed document to                       8
posted. Sent to Bryan and Katie E for
review. As soon as they approve I will get
it posted to the internet and accessible
letter sent. 10/28 Gwen to post and provide
accessible letter #.
11/2 Per Matt to provide updated document                  8
to Henry Lopez by Friday, 11/6, that
outlines the ticketing and resolution
process. Industry Letter to be sent and
posted to the web containing this
information by Wednesday, 11/ 11. handing
9/22/09 (Erin Austin) The process for 10/28               10
this is as follows:
- Field tech calls engineer or has the facilities
assigner call the engineer
- Engineer issues a records only order to
update the facilities in GESW
11/3 Per Dick Powell, he will follow up with           8
Bruce and Dan regarding what a standard #
of quality checks across all LOB per month
would be and provide an update next
week.1
0/28 Reopened per Shari, Need Dick Powell to
No Action -Sherry requested the be removed      Stand Alone Item
from the list as they are being addressed in
next deployment



No Action -Sherry requested the be removed      Stand Alone Item
from the list as they are being addressed in
next deployment



No Action -Sherry requested the be removed      Stand Alone Item
from the list as they are being addressed in
next deployment



11/4 Per Andrea, changed owner to Gwen                 8
Hamond to pursue automated guardrails on
the USOCS to not send FOC until
Engineering reviews for facilities. CLEC
requested process like VZ had.
11/4Per Jeff, been working with Atlanta IT
11/3 Per Brian,Planned Deployment 11/9                 8
11/3 Per Karen, CR10714 Work orders were
sent with wrong due date. Status: Verified
in Test. Reference action item: 16.05.

10/27: Per Brian, CR #10714 10911 complete.
11/2 Per Gwen, Incident No is not                      8
deployment for 3/29 to make sure the
outside plant work order returns the
demark if CO ticket is closed after. Bryan
Lamphere confirmed we are returning the
correct demarc information on cu through
10-6-09 John Stone stated that repair cause           10
repair codes are applied properly. There is a
management review of all wholesale tickets.
They get a list of every wholesale closeout
from RAVI-IT daily, and they are reviewed for
11/3 Per by a manager.
accuracy Brian, These CR are currently                 8
tracking for 3/15.

11/3 Per Karen, CR 10893. DEMARC
information for the PCN and BCN should be
retrieved directly from GE Small World if
10/27 Per Bryan, new demarc report in                  8
development for QC activity on dispatched
orders and then on the non dispatched orders,
need additional examples where Demarc data
was not adequate. Changed owner back to
Carol for more examples if they are receiving
10/27 Per Gwen, is complete as the flash was            12
distributed on 10/20.

10/20/09 We have updated SPUNE plans and
have sent out a flash to the account team on
how to generate the correct project ID so we
11/3 Per Karen: The status of the Circuit on      Stand Alone Item
AB/D orders is getting updated to
disconnect at the completion of the
Activate task but the status of the Circuit
shouldn't be updated until the completion
10-27 DD task in order to allow
of the Per Gwen, the conclusion is this feature          8
would be new functionality, if CLEC desires to
use new field, submit change management
request. or request okay to complete item.

10-26 Per required to be handled via Item #9.
No Action Gwen, Product Management input          Stand Alone Item




10/27 Per John, resending the existing                  12
process that is on line.

10/20/09 Draft letter out for internal review.
Target to send out by 10-21-09.
10/6/09: Per Gwen marked completed,                     12
however no new status information provided.

9/22/09 (Gwen Hammond) This is an internal
discussion needed to decide if we will allow
credit for Per Andrea confirm with Julia, if
10/6/09: SPUNE SWUNE since it has not                    8
additional samples are coming. If not, request
to complete item.



10/13 New plan has been implemented.                    12
10/6/2009: Per Andrea, Brian needs to
confirm that new prov plan implemented 9/30.
Advise Gwen so Departmental Alert can be
issued.
10/5 Per Gwen, new provisioning plan is in              12
place in production. This should be shown as
completed.
9/23/09 (Lisa Beaulieu) I have a meeting
scheduled today at 1:00 with Shawnica and
Gwen to go over the finalized provisioning M6
10/6/09: Per Gil, Broadcast email went to               12
users on 10/01/09 containing job aid indicating
the necessary columns to be added to work
views to allow them to see the task label when
looking at work queue, as well as the RPON,
and Project ID columns as well. Also ongoing
                                                         12




11/3 Per Karen, CR 12023. Need to return                  8
DEMARC information on manually created
orders. Status: New. Reference action item:
41.04. Chg's date to TBD.

         Karen, CR 12024. Manual the
11/2 Per Gwen, This will not make order
11/3                                                      8
creation should return cut through
information. Status: New. Reference
action item: 41.05 Chg'd date to TBD.

11/2 Per Completed as Duplicate Item. Line
9/28/09 Gwen, This will not make the                     12
#96 & #97 are the originals




Overdue:11/2 Per Gwen, Rescheduled a                      9
meeting for 11/3 on how to identify these
orders and coordinate the port in as
potential hot cut1

0/27 Per Gwen, follow up meeting scheduled
10/27 Per Matt, Industry letter sent 10/26/09. Stand Alone Item

10/23 per Gwen Matt to have John Berard
send industry letter prior to reporting
complete.
10/26 Per Gwen, Check Sarah with CLEC if                  9
this can be closed due to no new examples.

10/20 - no response from primary per Stacy

10//13 - (Gwen Hammond)primarysent Stacy
9/22/09 no response from Gwen per flash            Stand Alone Item
out for this. Also investigated this example and
the order was not created manually by the rep.
The carrier changed the product on the PON
from a T1 to a Dark Fiber, resulting in this
issue.Per Bryan - Please also see 23.08
11/2-                                                     9
relative to the insertion of CDDD task
which will trigger PCN notifier instead of
DD. This will resolve the current lag
associated with the DD task that is inherent
to M6. (Gwen Hammond) Order is completed
9/22/09                                            Stand Alone Item
and all order information is updated in the
VFO; everything has been closed out on the
original PON.
9/22/09 (Gwen Hammond) The carrier Supped         Stand Alone Item
and changed the NC code after the
provisioning plan had generated for the wrong
product. This was a customer error. FP tested
in KittyHawk and verified that the correct
provisioningKatie and Jeff due to the low
10/27: Per plan generated.                        Stand Alone Item
volume, the manual process resolves issue.
No automation planned.

10/23 Per Gwen, Not Okay, Katie needs to
confirm if documented alert sent to
9/25/09 Complete. This is happening; John         Stand Alone Item
Berard is currently working on sending out
more industry letters to ensure FP is providing
more details on wholesale related issues.
Revised internal process to accommodate
CLEC request. Opened a CR to track but
11/2 Per Gwen,                                           9
need to solution the CR before we can
schedule level of effort and deployment
date.
10/27 Per Gwen, IMPCON field does map to
M6, but email address is notscheduled so no
11/2 Per Gwen, These are currently an                   10
new updates will appear on this item until
the deployment dates.
10/27: Per Karen, 10485 is scheduled for 12-
15, and 10404 is scheduled for 3-15-10 (jep
details in remarks). and the order will be
9/28/2009 ICB basis,                              Stand Alone Item
worked as manual process. The process,
M&P completion are being tracked on 25.1.



11/3 Per Karen, CR 10404, Need to provide               10
jeopardy details in the remarks of the
jeopardy notification to allow the CLECs to
receive more detail. Status: WIP,
Reference action item: 20.02.
           Gwen, CR 10485Need to send the
11/3 Per Karen, These are scheduled so no
11/2                                                    10
new updates will appear on this item until
the deployment dates.
10/27: Per Karen, 10485 is scheduled for 12-
15, and 10404 is scheduled for 3-15-10 (jep
11/2 Per remarks).
details in Gwen, Opened a CR for this issue             10
but needs continued solution discussions.
Moving this to June 2010 deployment date

10/27 Per Gwen, using this item to create a
10/23 Per regardsLinda has a jeopardy once
new CR in Gwen, to clearing been working          Stand Alone Item
with GWI, and there have been no new
examples of FP not being able to view their
PONS. Linda B. additionally verified that
PCN/BCN are flowing via EDI for "Hot Cut"
orders.
11/2 Per Gwen, No new update until                      10
deployment date

10/27 Per Gwen, change date to 11/15/09.
CR# 10404 (auto jep updates) implementation
date is 11/15/09. have matrix on wholesale web Stand Alone Item
9/22/09 Gwen to Jep this information for
Friday 9/25 in preparation for CLEC follow up
meeting.

9/28/09 Gwen to email 9/28/2009.
10/27 Per John, the complete date is change             10
to coincide with implementation of CR # 10404
due 11/30/09 tentatively. Related to action
item # 20.01.

 10/20/09 Still under development.
10/6/2009: Per Gwen, Reviewed Process with        Stand Alone Item
representative.

9/22/09 Gwen needs to investigate this specific
order.
11/2 Per Gwen, No new updates on this                   11
item. Not scheduled for deployment yet.

10/27 Per Karen, requires further business
requirements definition.
11/2 Per Matt, Incident # for the SOI items             11
on my list (Incident 11789). Deployment of
this fix should satisfy customer
requirements. No deployment date
assigned at this time.
11/2 Per Matt, SOI items for the SOI items
10/30Per Matt, Incident # Incident # 11789.             11
on my list (Incident 11789). Deployment of
this fix should satisfy customer
requirements. No deployment date
assigned at this time.
10/30 Per Matt, SOI 10635 Incident # 11789.
11/3 Per Karen, CR items Port In orders are       Stand Alone Item
not automatically creating the subscription
with NPAC. Reference action item: 11.02.
10/20/09 10635 was deployed into production
on 10/15 to fix this issue. Moving this to
complete.
11/3 Per Karen, CR 10625, Additional                    11
support for dual service (DDDO) on outside
moves. Status: Requirements definition.
Reference action item: 8.02. New DD 12/10
10/20/09 Internal process is documented and
11/4/09 Per Karen, no ATL back office can
resource selected to monitor so the work                10
coding required on this specific item,
therefore per Linda, this item is closed
.11/02/09 - Per the current EDI specification
the jeopardy is sent in the Local Response
as RCODE/ RDET. RDET = Reason
11/2 Per Gwen, Spoke to production team              12
and this item was being held up based on
requirement to see the report 3 times a day.
I requested they move it into deployment
so we can at least see it once a day. Chris
Grant confirmed he would work on getting
11/3 Per Karen CR 10389 Create a pop up       Stand Alone Item
reminder to instruct the technician to send
work instructions to M6. Reference action
item: 12.01.
10/26 Per Lisa, CR # 10389 was Completed.
10-23 Per Gwen, Working on theDefect or CR
11/2 PerBryan - Lisa pls provide                     12
implementation of a CDDD task which will
trigger PCN notifier instead of DD. This will
resolve the current lag associated with the
DD task that is inherent to M6. This is
11/2 Per scheduled for March of 2010
currentlyGwen,Sent a request to Bill                 12
McDermott to provide guidelines for test
and acceptance window for CLECs so we
can post document online.
10-28 Per Henry, not Posted. Gwen to check
into and Elieen advised Gwen that she would
9/16/09 post.                                 Stand Alone Item
bring more examples, and not to research this
one.



10/27 Per Gwen, process documented.              Stand Alone Item




10/20/09 Flash notice was sent to the teams.     Stand Alone Item

10/12 On target to get out this week

10/2/2009: Per Gwen, Will compose and send
out the week of 10/12 cable and pair change
11/3 Per Karen, CFA                              Stand Alone Item
is swapping the CableID and Channel Pair
values in the M6 GUI. CR 10226. Reference
action item: 15.01.
10/20/09 Notice was included in the 10-16-09
DeploymentPer Andrea, Letter.
10/6/2009: Accessible Completing item            Stand Alone Item
based on 9/30 confirmation that defect was
implemented.

9/25/09 this was corrected with defect # 10226
9-20-09; Brian will go back and look at this
Overdue: 11/2 Per Gwen, working with                   12
Henry to get this posted this week.
10/27 Per Gwen, still in progress, change date
to 10/30/09.

10/20/09 Have sample documented and
9/30 Spoke to Julia and need her to confirm     Stand Alone Item
we are OK to close this item. .Julia provided
the example. Gwen reviewed. Correct circuit
ID was updated. (the sample provided showed
that it was originally submitted as a Special
10/2 Per Gwen, identify as a UNE. Clarified
and later sup'd toFlash was sent to the team to Stand Alone Item
confirm data entry on Access orders have the
same version if manually created in M6.
Supervisors reviewed with reps

11/3 Per Karen Need to update PCN and                  12
BCN and to include RID, DLRD and PTD
dates. Status: New. Reference action item:
23.13. Chg'd status to TBD.
11/2 Per Gwen, Do not have status if CR
will make the November release. enhance
11/3 Per Karen CR 10914 Need to This may Stand Alone Item
the error message for multi-line or multi-
circuit orders to indicate which TN(s) or
ECCKT(s) failed so that the CLEC knows
which lines/circuits to update. Status is
Work in Progress. has been created but
11/2 Per Gwen, CR Reference action item:        Stand Alone Item
needs to be solutioned and scheduled.
10/27 Per Karen, they can't sup an order once
the DD task is in the ready state. Occurs after
5:00 PM on the due date. Changed owner to
Gwen. Per John,remote call forwarding port
10/27 This is a issued letter 10-27.            Stand Alone Item

10/20/09 Draft letter being reviewed by Gwen
H. and Brian P.

10/14/09 Overdueall open defects have of
10/27 Per Gwen, task. New target date been     Stand Alone Item
related to the 12 list and communicated on
the 10/22 wholesale communication call.

10/20/09 Working on categorizing all open
defects into one Collocation categories. The
11/2 Per Gwen, of the top 12 team at                   7
FairPoint will continue to be the central
point of contact for collocation issues and
CFA assignments. Should FairPoint modify
any assignment we will follow the same
process as we Noted on Focus 11 List Tab in Stand Alone Item
9/29/2009 Item do for new collocation
spreadsheet




11/2 Per Matt has escalated the issue to the   Stand Alone Item
VP level. The data provided by IT remains
to have significant gaps and more focus
needs to be applied to get valid and
complete data. ETA still targetting for
12/12. 10/27 Per Matt, after analysis the
11/2 Per Gwen, Internal teams discussed                     7
that the delay in providing and updating
VFO are seperate issues. The Loop Make
up information comes back in most cases
within timeframe but is handed off to
10/12 per Stacy, team to manually key.
another internalcompleted and updated list           Stand Alone Item
10/6/09: Per Andrea Action Item outstanding
with CLEC's. Leads Sherry and Carol.



11/2 Per Gwen, No new update but                     Stand Alone Item
assigning to a service rep to test this for
me in Kitty Hawk over the next 2 weeks.
10/27 Per Gwen, no new update.

10/20 Overdue task was not able tobut need
11/2 Per Gwen, Have created CR test in               Stand Alone Item
to solution this one with software for the
various scenarios.
 10/27 Per Gwen, in progress of defining
business requirements, next code date is
6/1/10. Low volume item.
10/27 Per Gwen, GIl pls provide meeting date         Stand Alone Item
with IT, to define business requirements to
meet 11/30 deadline for 6/10 coding.

10/20/09 Need to add Brian Hardy/IT as the
secondary to this Day 0 is the day that they
10/27 Per John, item                                 Stand Alone Item
submit their order until midnight. will distribute
by 10/30. Gwen issued internal alerts 10-27.

10/20/09 Still target for completion of
clarification letter needs to be address by
10/27 Per Gwen, by 10-30-09.                         Stand Alone Item
CLEC via change management process, if
desired to combine the SA2 point and UNE
Transport options in VFO, if not request to
complete item.
9/29/09: Attendance tab was updated                  Stand Alone Item




10/06/09 This tracking sheet has been added          Stand Alone Item
to the Thursday agenda.




11/2 Per Gwen, CRQ1197 created but QC                Stand Alone Item
incident not yet open working with
software to provide additional
requirements so that this can be turned
into a defect.
10/26 Per Gwen, change owner to Gwen to
11/2 Per Gwen, ASR tickets are manual           Stand Alone Item
tickets. This is a manual process that
when the rep creates the ticket that they
pull the appropriate remarks onto the work
order they are creating. Gil to address
training within the CPC when they open
10/27 Per Gwen, Gil please explain the follow   Stand Alone Item
up mentioned below.

10/20/09 Jeopardy assignment process M&P
has been created and distributed to the M6
user Per Andrea document number
11/3 community and Gwen's comments,             Stand Alone Item
changed owner to Gwen to see where she is
with new requirements to IT.
10/26 Per Gwen, does not agree new
examples are needed, discuss with Brian the
requirement of a new CR.
System notes                               System Coding    Status1




Incident identified and deployed - 11733       Yes         Complete




Report - Synchronoss                           Yes           WIP




Report - Synchronoss                           Yes           WIP




Report - Synchronoss                           Yes           WIP




Report - Synchronoss                           Yes           WIP
Incident identified and deployed - 10602     Yes   Complete




Report - Internal                            Yes     WIP




Synchronoss - No back office system action   Yes     WIP
required




Incident identified and deployed - 9294      Yes   Complete




Incident identified and deployed - 9294      Yes   Complete
Analysis ongoing - FRP                     Yes     WIP




Incident identified and deployed - 9294    Yes   Complete




Incident identified and deployed - 10354   Yes   Complete
Analysis ongoing - FRP   Yes   WIP
Analysis ongoing - FRP      Yes   WIP




No system action required
Incident identified - 12021   Yes   WIP




Incident identified - 10623   Yes   WIP




Analysis ongoing - FRP        Yes   WIP




Analysis ongoing - FRP        Yes   WIP
No system action required




Analysis ongoing - FRP        Yes   WIP




Incident identified - 12091   Yes   WIP
Analysis ongoing - FRP   Yes   WIP
Analysis ongoing - FRP        Yes     WIP




Incident identified - 10714   Yes   Complete




Incident identified - 10911   Yes     WIP




Incident identified - 10893   Yes     WIP




Analysis ongoing - FRP        Yes     WIP
Incident identified and deployed - 10223 and   Yes   Complete
10354




Analysis ongoing - FRP                         Yes     WIP




Incident identified and deployed               Yes   Complete




Incident identified and deployed               Yes   Complete
Incident identified - 12023   Yes   WIP




Incident identified - 12024   Yes   WIP




No system action required
Analysis ongoing - FRP                  Yes   WIP




Incident identified - 10485 and 10404   Yes   WIP




Incident identified - 10485 and 10404   Yes   WIP




Incident identified - 10485 and 10404   Yes   WIP




No system action required
Incident identified - 10485 and 10404       Yes     WIP




Incident identified - 10625                 Yes     WIP




CR open - Incident definition in progress   Yes     WIP




CR open - Incident definition in progress   Yes     WIP




Incident identified and deployed - 10635    Yes   Complete




Incident identified - 10485 and 10404
Incident identified and deployed - 10389   Yes   Complete




Analysis ongoing - FRP                     Yes     WIP




Incident identified and deployed - 10226   Yes   Complete




Incident identified and deployed - 10226   Yes   Complete
Incident identified - 12022                 Yes   WIP




Incident identified - 10914                 Yes   WIP




CR open - Incident definition in progress   Yes   WIP




Report - Synchronoss                        Yes   WIP
Analysis ongoing - FRP                       Yes   WIP




Analysis ongoing - FRP                       YES   WIP




Synchronoss - No back office system action   yes   WIP
required




Analysis ongoing - FRP                       Yes   WIP
Analysis ongoing - FRP   Yes   WIP




Analysis ongoing - FRP   Yes   WIP
Process    Status2    M&P          Dept     Status3   Departmenta   Status4
                                needing M                l Alert
                                    &P




Revision    WIP       New       Wholesale    WIP




Revision    WIP      Revision   Wholesale    WIP      Wholesale/N    WIP
                                                         FOS




Revision    WIP      Revision   Wholesale    WIP      Wholesale/N    WIP
                                                         FOS
Revision     WIP      Revision   Wholesale     WIP      Wholesale/N     WIP
                                                           FOS




Revision   Complete   Revision   Wholesale   Complete   Wholesale/N   Complete
                                                           FOS




Revision   Complete
                                          NFOS       Complete




New   Complete




New   Complete




                 New   Wholesale   WIP   Wholesale     WIP
New   Complete




New     WIP




                 NFOS




                 NFOS
                                              NFOS      Not Started




Reviewed   Complete   Reviewed   Complete




Reviewed   Complete




Revision   Complete                         NFOS, AMC   Complete
Reviewed   Complete




  New      Not Started     New        Not Started




  New      Not Started




                          Specific    Complete
                         Person re-
                          trained.
Revision   Complete




Revision   Complete




 New       Complete




 New       Complete
Revision   Complete




 New         WIP




 New         WIP      Revision   Operations -   WIP
                                   Repair
                                                      Wholesale    Complete




 New       Not Started   New   Wholesale   Not Started NFOS/Whol   Not Started
                                                         esale




Revision   Complete




                                                      Wholesale    Complete




                                                      Wholesale    Complete




 New       Complete      New    Service    Complete   NFOS For     Complete
                                Deliver                Service
                                                       Delivery
                                                        Team
                         Wholesale   Complete




Revision   Not Started




Revision   Not Started




 New       Not Started




 New       Complete




Revision   Not Started
Revision   Complete                                         NFOS        Complete




 New       Complete




 New         WIP      Revision   Wholesale/O     WIP      Wholesale/N     WIP
                                  perations                  FOS




 New         WIP      Revision   Wholesale/O     WIP      Wholesale/N     WIP
                                  perations                  FOS




                      Revision      All of     Complete
                                   Service
                                   Delivery
New   Complete




New     WIP      New   Wholesale   WIP   NFOS   WIP




New   Complete
  New        WIP      New   Wholesale   WIP




  New      Complete




  New        WIP      New   ROC REP's   WIP   ROC       WIP




Reviewed   Complete




                                              Flash   Complete
  New      Complete     Yes       Sales     Complete




                                                       Wholesale   Complete




Reviewed   Complete   Reviewed   Complete
New      WIP        New   Wholesale,      WIP         NFOS,           WIP
                          Downstream                 Wholesale




                                                     Wholesale/N   Complete
                                                        FOS




New   Not Started   New   Operations   Not Started     NFOS        Not Started
Yes   NFOS
Training   Status5   Accessible   Status6
                       Letter




  Yes       WIP




  Yes       WIP         Yes       Complete




  Yes       WIP




                        Yes       Complete
Yes     WIP




Yes   Complete
Yes   Complete




                 Yes   Complete
Yes     WIP




Yes     WIP




Yes   Complete




Yes     WIP




Yes     WIP




Yes     WIP
   Yes      Not Started




   Yes         WIP




Posted on   Complete
 web site
                        Yes      WIP




Yes CLECS Not Started   Yes   Not Started




                        Yes   Not started
Yes   Complete




Yes   Complete




Yes   Complete
Yes   Not Started




Yes   Complete




Yes      WIP




Yes      WIP




Yes      WIP
Yes   Not Started
                    Yes   Complete




Yes   Not Started   Yes   Not Started




                    Yes   Complete
                 Yes   Complete




Yes   Complete
Wholesale   Yes   WIP




Wholesale   Yes   WIP




            Yes   WIP
   Yes        Not Started




 Job Aid      Complete




   Yes        Not Started




   Yes           WIP




Job Aid for      WIP
 customer
Yes   Complete




Yes     WIP      Yes   WIP
Yes   Complete




                 Yes     WIP




                 Yes   Complete
            Yes      WIP




Yes   WIP   Yes      WIP




            Yes      WIP




            Yes   Not Started
                                                                 Related Project Charter Updates
                                                             WUF Date
Project                        PMO                            10/29/09
Provide monthly readouts at detailed meetings.
Loop Qualification             Mike Nollet                       N/A
Address Reconciliation         Vicky Gronquist                   N/A
Directory Listings             Emily Jennings                10/29/2009




Database Reconciliation          Rick Caron, Andrey Kireev      N/A




Provisioning Plan Improvements   Bryan Lamphere                 N/A
Related Project Charter Updates
      Summary                                                                              Remarks




      Directory Listing Project Team continues to meet twice weekly with Idearc to         10-28 Per John B, Shari
      review files, file errors, and Incident Reports. The team is using the approach of   requested data provides DL
      small groups of Incident Reports and resolving the items, which has been very        Backlog #, and what is being
      effective over the past 2 weeks.                                                     done to reduce.

      DL and LSR reps worked OT this past Saturday to work through the backlog of
      ITC listings. They keyed 1,107 listings in a 5 hour period which has gotten those
      listings to the best spot they have been in since Cutover.

      DL team, training, and M&P writers, along with one of our Idearc counterparts
      met for two afternoons last week to plan additional training for reps and
      additional documentation for the DL fields/screens in Siebel.

      DL team and IT are partnered continue to work with VoltDelta on file issues and
      meet every Thursday.



                                                                                           10-28 Tom's lead is Linda
                                                                                           Renkleson who will provide the
                                                                                           CLEC customer facing summary
                                                                                           going forward.
            Name               Company                              Title
Paula Dupuis         USA Telephone
Jolene Hall          Oxford Networks
Darlene Posik        Oxford Networks
Eileen Maloney       Sovernet
Michelle Fish        Sovernet
Jill Taylor          New Horizon
Megan Herrick        One Comm
Austin Brower        Cornerstone Communications
Julia Chase          Otel Telekom/G4
Roland Lawler        XATel
Kimberly Bellew      Broadview Networks
Sheila Philpot       GWI
Emilie Douglass      GWI
Karen Bracken        Broadview Networks
Sherry Lychtenberg   VZB
Sarah Grant          Bay Ring
Wendy Wilusz         Bay Ring
Carol Grover         PTN
Jennifer Dunn        PTN
Andy Hinkley         Cornerstone Communications
Jason Dowdy          GWI
Pamela Beattie       DSCI
Bob Falcone          Liberty Consulting
Kelley Goodale       FairPoint                    Supervisor DRC
Mike Tartaglione     FairPoint                    Manager Wholesale Billing
Bryan Lamphere       FairPoint                    Director End to End System Support
Lisa Beaulieu        FairPoint                    Systems Support Analyst
Gil Lamarre          FairPoint                    Manager Order Management
Gwen Hammond         FairPoint                    Manager Wholesale Operations
Mike Haga            FairPoint                    VP IS IT
Brian Hardy          FairPoint                    Director OSS
Rich Murtha          FairPoint                    VP Wholesale Operations
Katie England        FairPoint                    Manager DRC
John Berard          FairPoint                    Director Wholesale Operations
Dave Bergeron        FairPoint                    Director Retail Billing
Angie Bedford        FairPoint                    Senior Business Systems Analyst
Erin Irish           FairPoint                    Manager Wholesale Billing & Collections
Pat Block            FairPoint                    Director Wholesale Billing
Vicky Weatherwax     FairPoint                    VP Business Solutions
Andrea Couture       FairPoint                    Project Manager Business Solutions
Matt Bertsch         FairPoint                    Manager Wholesale Support
Emily Jennings       FairPoint                    Project Manager Business Solutions
Sue Sarrette         FairPoint                    Manager Hicap & CPC
John Eon             FairPoint                    E911 Manager
Scott Aubrey         FairPoint                    Director Network Operations
Bill McDermott       FairPoint                    Director CSDC
Lori Van Wyck        FairPoint                    Contractor - Metrics/Data Analyst
Pam Jones            FairPoint                    Supervisor CO NDC
Henry Lopez          FairPoint                    Manager Web Development/Wholesale
Jeff Allen           FairPoint                    EVP NE Operations
Dick Powell          FairPoint                    Director Operations Staff
Matt Blake           FairPoint                    IT Analyst
Steve Herchenroder   FairPoint                    IT Analyst
     Phone #         9/15/2009   9/16/2009   9/28/2009 9/29/2009 9/30/2009
207-467-8315             X                                 X         X
207-333-6900             X                                 X         X
207-333-3490             X                                 X
802-861-9207             X          X
802-460-9156             X                                X         X
781-290-4622             X                                X
585-507-8996             X          X
207-992-4411             X          X                     X
603-703-0423             X          X                               X
207-391-1000             X
617-203-3147             X
207-710-2804             X                                X
866-494-2020 x:313       X                                X
610-755-4495             X                                X
703-886-5487             X
603-766-1331             X          X                     X         X
603-766-1080             X                                X         X
207-688-8290             X          X                     X         X
207-688-8277             X          X                     X         X
207-992-4411             X
207-602-1253                        X
781-861-2214                        X                     X         X
908-813-3010            X           X                     X         X
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                        X           X                     X         X
                        X           X                     X         X
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