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syllabus mapping grid - Educational resources from Heinemann

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					                                                                                                 BTEC National




Qualification                    Unit                  Unit Name                                           Learning Outcome                                         ePresentation Topic Title

BTEC National Travel & Tourism    1           Investigating Travel & Tourism           1 Know the components of travel and tourism and how they                    Travel and Tourism Industry
                                                                                                             interrelate
                                                                                                                                                                  Business of Travel and Tourism

BTEC National Travel & Tourism    1           Investigating Travel & Tourism            2 Know the roles and responsibilities of travel and tourism                Travel and Tourism Industry
                                                                                                organisations within the different sectors
BTEC National Travel & Tourism    1           Investigating Travel & Tourism        3 Understand how recent developments have shaped the present                   Travel and Tourism Industry
                                                                                                     day travel and tourism industry
BTEC National Travel & Tourism    1           Investigating Travel & Tourism        4 Understand the trends and factors affecting the development of               Travel and Tourism Industry
                                                                                                            travel and tourism.
BTEC National Travel & Tourism    2         The Business of Travel & Tourism           1 Know the features of different types of travel and tourism               Business of Travel and Tourism
                                                                                                                organisation
BTEC National Travel & Tourism    3              The UK as a Destination            2 Know the location of the main UK gateways, tourist destinations          Travel Destinations: UK Destinations
                                                                                                       and geographical features
BTEC National Travel & Tourism    3              The UK as a Destination                      3 Understand the appeal of UK destinations                       Travel Destinations: UK Destinations

BTEC National Travel & Tourism    3              The UK as a Destination              4 Understand the needs of UK domestic and inbound tourism                Travel Destinations: UK Destinations
                                                                                       markets and the ways in which the UK meets those needs
BTEC National Travel & Tourism    4       Customer Service in Travel & Tourism       1 Know the principles and benefits of good customer service in          Customer Service: Customer Service Skills
                                                                                                   travel and tourism organisations
                                                                                                                                                          Customer Service: Why Have Customer Service?

BTEC National Travel & Tourism    4       Customer Service in Travel & Tourism           2 Understand how travel and tourism organisations adapt           Customer Service: Customer Types and Needs
                                                                                         customer service to meet differing customer motivations
BTEC National Travel & Tourism    4       Customer Service in Travel & Tourism        3 Be able to demonstrate customer service skills in travel and         Customer Service: Customer Service Skills
                                                                                                            tourism situations
BTEC National Travel & Tourism    4       Customer Service in Travel & Tourism        4 Be able to demonstrate selling skills appropriate to the travel      Customer Service: Customer Service Skills
                                                                                                          and tourism industry
BTEC National Travel & Tourism    5     Marketing Travel and Tourism Products and   1 Understand the factors affecting marketing in travel and tourism         Marketing: PEST and SWOT Analyses
                                                         Services
BTEC National Travel & Tourism    5     Marketing Travel and Tourism Products and      2 Know the marketing mix (the 4 Ps) of a travel and tourism                 Marketing: The Marketing Mix
                                                         Services                                              organisation
BTEC National Travel & Tourism    5     Marketing Travel and Tourism Products and     4 Be able to organise a promotional campaign for a travel and            Marketing: Marketing Communications
                                                         Services                                          tourism organisation
BTEC National Travel & Tourism    6      Preparing for Employment in the Travel &      1 Know about career opportunities in the travel and tourism         Human Resources: Recruitment and Selection
                                                     Tourism Industry                                            industry
BTEC National Travel & Tourism    6      Preparing for Employment in the Travel &   2 Know the procedures for recruitment and selection in Travel and     Working in Travel and Tourism: Work Experience
                                                     Tourism Industry                                            Tourism
                                                                                                                                                           Human Resources: Recruitment and Selection

BTEC National Travel & Tourism    6     Preparing for Employment in the Travel &       3 Be able to apply for employment in the travel and tourism        Working in Travel and Tourism: Work Experience
                                                    Tourism Industry                                             industry
                                                                                                                                                           Human Resources: Recruitment and Selection

BTEC National Travel & Tourism    6     Preparing for Employment in the Travel &    4 Understand the factors that contribute to an effective workplace     Human Resources: Performance Management
                                                    Tourism Industry
                                                                                                                                                          Human Resources: Human Resource Management

BTEC National Travel & Tourism    7            The European Travel Market                 1 Know the key factors of the European travel market              Travel Destinations: European Destinations
                                                                                                  BTEC National




BTEC National Travel & Tourism   7            The European Travel Market                 2 Understand the factors determining the appeal of leisure            Travel Destinations: European Destinations
                                                                                                destinations in the European travel market.
BTEC National Travel & Tourism   7            The European Travel Market                3 Be able to segment the European travel market by leisure             Travel Destinations: European Destinations
                                                                                                                 experience
BTEC National Travel & Tourism   7            The European Travel Market                 4 Understand the factors affecting the development of the            Travel Destinations: Worldwide Destinations
                                                                                                           European travel market
BTEC National Travel & Tourism   8           Long-haul Travel Destinations              1 Be able to locate major long-haul destinations of the world         Travel Destinations: Worldwide Destinations

BTEC National Travel & Tourism   8           Long-haul Travel Destinations           2 Understand the nature of long-haul travel and the factors which        Travel Destinations: Worldwide Destinations
                                                                                                          affect customer choices
BTEC National Travel & Tourism   8           Long-haul Travel Destinations             3 Understand the features which make long-haul destinations            Travel Destinations: Worldwide Destinations
                                                                                                   appealing to different customer types
BTEC National Travel & Tourism   11        Sustainable Tourism Development             1 Understand the impacts of tourism development in selected                       Tourism Development
                                                                                                                destinations
BTEC National Travel & Tourism   11        Sustainable Tourism Development             2 Know the roles of the agents involved in sustainable tourism                    Tourism Development
                                                                                                                development
BTEC National Travel & Tourism   11        Sustainable Tourism Development                3 Understand how the objectives for sustainable tourism                        Tourism Development
                                                                                                     development are put into practice
BTEC National Travel & Tourism   14       Roles and Responsibilities of   Holiday      1 Know the roles and responsibilities of different categories of     Working in Travel and Tourism: Working Overseas
                                                    Representatives                                       holiday representatives
BTEC National Travel & Tourism   14       Roles and Responsibilities of   Holiday    2 Understand the legal responsibilities of a holiday representative    Working in Travel and Tourism: Working Overseas
                                                    Representatives
BTEC National Travel & Tourism   14       Roles and Responsibilities of   Holiday    3 Understand the importance of health and safety in relation to the    Working in Travel and Tourism: Working Overseas
                                                    Representatives                                    role of the holiday representative
BTEC National Travel & Tourism   14       Roles and Responsibilities of   Holiday     4 Be able to apply social, customer service and selling skills when   Working in Travel and Tourism: Working Overseas
                                                    Representatives                     dealing with transfers, welcome meetings and other situations
                                                                                                                                                               Customer Service: Customer Service Skills

BTEC National Travel & Tourism   15   Passenger Transport within the UK Travel and    3 Understand the relationships between UK passenger transport               Travel Destinations: UK Destinations
                                                   Tourism Industry                            networks and the travel and tourism industry
BTEC National Travel & Tourism   15   Passenger Transport within the UK Travel and      4 Understand how passenger transport provision affects the                Travel Destinations: UK Destinations
                                                   Tourism Industry                       popularity and appeal of a specific UK tourist destination
BTEC National Travel & Tourism   17              Tourism in Rural Areas                 5 Understand the impacts of tourism on rural areas and the                       Tourism Development
                                                                                                      techniques used to manage these
BTEC National Travel & Tourism   21    Work Experience in the Travel and Tourism      1 Know how to prepare for a work experience placement in the          Working in Travel and Tourism: Work Experience
                                                       Industry                                          travel and tourism industry
BTEC National Travel & Tourism   21    Work Experience in the Travel and Tourism        2 Be able to demonstrate the skills, qualities and behaviours       Working in Travel and Tourism: Work Experience
                                                       Industry                             needed for effective performance in the work place
                                                                                             Applied A-level AQA




Qualification             Unit                Unit Name                                            Learning Outcome                                            ePresentation Topic Title

Applied A-level for AQA    1           Inside Travel and Tourism                                Defining travel and tourism                                   Travel and Tourism Industry

Applied A-level for AQA    1           Inside Travel and Tourism                             The nature of travel and tourism                                 Travel and Tourism Industry

                                                                                                                                                                 Tourism Development

Applied A-level for AQA    1           Inside Travel and Tourism                   The development of the travel and tourism industry                         Travel and Tourism Industry

Applied A-level for AQA    1           Inside Travel and Tourism           The roles of the different sectors of the travel and tourism industry             Business of Travel and Tourism

Applied A-level for AQA    1           Inside Travel and Tourism             The relationships between sectors, and their interdependency                    Business of Travel and Tourism

Applied A-level for AQA    2     Travel and Tourism - A People Industry                     The principles of customer service                          Customer Service: Customer Service Skills

                                                                                                                                                     Customer Service: Why Have Customer Service?

Applied A-level for AQA    2     Travel and Tourism - A People Industry               The needs of internal and external customers                    Customer Service: Customer Types and Needs

Applied A-level for AQA    2     Travel and Tourism - A People Industry                 The significance of induction and training                   Customer Service: Why Have Customer Service?

Applied A-level for AQA    2     Travel and Tourism - A People Industry                 The importance of customer service skills                       Customer Service: Customer Service Skills

Applied A-level for AQA    2     Travel and Tourism - A People Industry                  Dealing with different types of customer                     Customer Service: Customer Types and Needs

Applied A-level for AQA    2     Travel and Tourism - A People Industry    The technical skills that contribute to operating effectively in travel   Working in Travel and Tourism: Work Experience
                                                                                                 and tourism organisations
Applied A-level for AQA    3               Travel Destinations                               The range of tourist destinations                            Travel Destinations: UK Destinations

                                                                                                                                                       Travel Destinations: European Destinations

                                                                                                                                                       Travel Destinations: Worldwide Destinations

Applied A-level for AQA    5        Marketing in Travel and Tourism            Analysing the internal and external business environment                   Marketing: PEST and SWOT Analyses

Applied A-level for AQA    5        Marketing in Travel and Tourism                            Developing a marketing mix                                     Marketing: The Marketing Mix

                                                                                                                                                         Marketing: Marketing Communications

Applied A-level for AQA    6               Tourism in the UK                      Factors affecting the popularity of tourism in the UK                   Travel Destinations: UK Destinations

Applied A-level for AQA    7           Overseas Destination Study                                 Destination popularity                               Travel Destinations: European Destinations

                                                                                                                                                       Travel Destinations: Worldwide Destinations

Applied A-level for AQA    9     Travel and Tourism - People and Quality                       Customer service standards                               Customer Service: Customer Service Skills

                                                                                                                                                     Customer Service: Why Have Customer Service?

Applied A-level for AQA    9     Travel and Tourism - People and Quality                      Health and safety and the law                          Customer Service: Why Have Customer Service?

Applied A-level for AQA   10     Travel and Tourism - People and Quality                           Consumer protection                               Customer Service: Why Have Customer Service?

Applied A-level for AQA   11               Impacts of Tourism                                     Environmental impacts                                          Tourism Development

Applied A-level for AQA   11               Impacts of Tourism                                        Economic impacts                                            Tourism Development

Applied A-level for AQA   11               Impacts of Tourism                                     Socio-cultural impacts                                         Tourism Development

Applied A-level for AQA   13       Management in Travel and Tourism                     The roles and responsibilities of managers                    Human Resources: Performance Management

                                                                                                                                                      Human Resources: Recruitment and Selection

Applied A-level for AQA   13       Management in Travel and Tourism                             The external environment                             Human Resources: Human Resource Management
                                                                                                     Applied A-level Edexcel




Qualification                 Unit                 Unit Name                                                     Learning Outcome                                                 ePresentation Topic Title

Applied A-level for Edexcel    1         The Travel and Tourism Industry         1.1 The nature and characteristics of travel and tourism and the travel and tourism              Travel and Tourism Industry
                                                                                                                       industry
Applied A-level for Edexcel    1         The Travel and Tourism Industry                       1.2 The development of the travel and tourism industry                             Travel and Tourism Industry

Applied A-level for Edexcel    1         The Travel and Tourism Industry                         1.3 Structure of the UK travel and tourism industry                            Business of Travel and Tourism

Applied A-level for Edexcel    2         The Travel and Tourism Customer                               2.1 The organisation and its customers                            Customer Service: Customer Types and Needs

                                                                                                                                                                        Customer Service: Why Have Customer Service?

Applied A-level for Edexcel    2         The Travel and Tourism Customer                               2.2 Providing effective customer service                            Customer Service: Customer Service Skills

                                                                                                                                                                         Customer Service: Customer Types and Needs

Applied A-level for Edexcel    2         The Travel and Tourism Customer               2.3 Measuring and monitoring the customer service of an organisation                Customer Service: Customer Service Skills

Applied A-level for Edexcel    3                Destination Europe                                  3.1 Location and types of tourist destinations                         Travel Destinations: European Destinations

Applied A-level for Edexcel    3                Destination Europe                     3.2 The features and appeal of destinations to different types of tourist           Travel Destinations: European Destinations

Applied A-level for Edexcel    3                Destination Europe                   3.3 Modes of transport and routes available to European travel destinations           Travel Destinations: European Destinations

Applied A-level for Edexcel    4                Destination Britain                                4.2 Features of destinations in the British Isles                          Travel Destinations: UK Destinations

Applied A-level for Edexcel    4                Destination Britain                                    4.3 Scale of tourism to the British Isles                              Travel Destinations: UK Destinations

Applied A-level for Edexcel    6                Resort Operations                                       6.2 Duties of a resort representative                           Working in Travel and Tourism: Working Overseas

Applied A-level for Edexcel    7               Responsible Tourism                                             7.1 Responsible tourism                                               Tourism Development

Applied A-level for Edexcel    7               Responsible Tourism                                7.2 The agents involved in tourism development                                     Tourism Development

Applied A-level for Edexcel    7               Responsible Tourism                                    7.3 The impacts of tourism development                                         Tourism Development

Applied A-level for Edexcel    7               Responsible Tourism                                          7.4 The tourist area life cycle                                          Tourism Development

Applied A-level for Edexcel    9          Working in Travel and Tourism          9.1 The range, nature and skills required for employment opportunities within travel     Human Resources: Recruitment and Selection
                                                                                                                     and tourism
Applied A-level for Edexcel    9          Working in Travel and Tourism                              9.3 Personal skills and career development                         Working in Travel and Tourism: Work Experience

Applied A-level for Edexcel   10     Promotion and Sales in Travel and Tourism                      10.1 The sales process and buyer behaviour                             Customer Service: Customer Service Skills

Applied A-level for Edexcel   10     Promotion and Sales in Travel and Tourism                  10.2 The role of promotion in the marketing process                           Marketing: PEST and SWOT Analyses

                                                                                                                                                                                 Marketing: The Marketing Mix

Applied A-level for Edexcel   10     Promotion and Sales in Travel and Tourism                                 10.3 The promotion mix                                        Marketing: Marketing Communications

Applied A-level for Edexcel   12               Travel Organisations                                12.1 Sectors of the travel and tourism industry                              Business of Travel and Tourism

Applied A-level for Edexcel   12               Travel Organisations              12.2 Legal and regulatory requirements of organisations in a selected sector of the    Customer Service: Why Have Customer Service?
                                                                                                             travel and tourism industry
Applied A-level for Edexcel   12               Travel Organisations               12.3 A travel organisation, its operation and how it meets the needs of customers      Customer Service: Customer Types and Needs
                                                                                                                     Applied A-level OCR




Qualification             Unit                Unit Name                                                    Learning Outcome                                                   ePresentation Topic Title

Applied A-level for OCR    1         Introducing Travel and Tourism                                 1.2.1 Nature of Travel and Tourism                                        Travel and Tourism Industry

Applied A-level for OCR    1         Introducing Travel and Tourism                   1.2.3 Development of the Modern Travel and Tourism Industry                             Travel and Tourism Industry

Applied A-level for OCR    1         Introducing Travel and Tourism                         1.2.4 Structure of the Travel and Tourism Industry                              Business of Travel and Tourism

Applied A-level for OCR    2     Customer Service in Travel and Tourism                            2.2.1 Principles of Customer Service                             Customer Service: Why Have Customer Service?

Applied A-level for OCR    2     Customer Service in Travel and Tourism                      2.2.2 Needs of External and Internal Customers                          Customer Service: Customer Types and Needs

Applied A-level for OCR    2     Customer Service in Travel and Tourism                  2.2.3 Customer-Service Skills and Personal Presentation                       Customer Service: Customer Service Skills

Applied A-level for OCR    2     Customer Service in Travel and Tourism         2.2.4 Assessment of the Quality of Customer Service in Travel and Tourism              Customer Service: Customer Service Skills

Applied A-level for OCR    3              Travel Destinations             3.2.2 Geographical Locations of Major Short- and Long-Haul Destinations for UK Tourists         Travel Destinations: UK Destinations

                                                                                                                                                                       Travel Destinations: European Destinations

                                                                                                                                                                      Travel Destinations: Worldwide Destinations

Applied A-level for OCR    3               Travel Destinations                                   3.2.3 Key Features of Major Destinations                                 Travel Destinations: UK Destinations

                                                                                                                                                                       Travel Destinations: European Destinations

                                                                                                                                                                      Travel Destinations: Worldwide Destinations

Applied A-level for OCR    4              International Travel               4.2.1 Different Types of International Transport and Major Routes to/from the UK             Travel Destinations: UK Destinations

Applied A-level for OCR    4              International Travel                               4.2.2 Different Transport Products to/from the UK                         Travel Destinations: European Destinations

Applied A-level for OCR    4              International Travel              4.2.5 Consumer Issues Influencing the Provision of International Travel from the UK     Customer Service: Why Have Customer Service?

Applied A-level for OCR    8               Working Overseas                          8.2.1 Types of Job Opportunities and Companies that Offer Them                 Working in Travel and Tourism: Working Overseas

Applied A-level for OCR    8               Working Overseas                        8.2.2 Administrative Working Practices Necessary to Maintain Success             Working in Travel and Tourism: Working Overseas

Applied A-level for OCR    8               Working Overseas                      8.2.3 Operational Working Practices Necessary to Satisfy Customer Needs            Working in Travel and Tourism: Working Overseas

Applied A-level for OCR    8               Working Overseas                      8.2.5 Personal Qualities, Values and Attitudes Required to Work Overseas           Working in Travel and Tourism: Working Overseas

Applied A-level for OCR    9             Tourism Development                                      9.2.1 Agents of Tourism Development                                            Tourism Development

Applied A-level for OCR    9             Tourism Development                                     9.2.2 Objectives of Tourism Development                                         Tourism Development

Applied A-level for OCR    9             Tourism Development                                      9.2.3 Impacts of Tourism Development                                           Tourism Development

                                                                                                                                                                              Travel and Tourism Industry

Applied A-level for OCR   10              Event Management                                              10.2.3 Marketing the Event                                       Marketing: Marketing Communications

Applied A-level for OCR   13              Adventure Tourism                              13.2.3 Management of the Impacts of Adventure Tourism                                   Tourism Development

Applied A-level for OCR   14                Cultural Tourism                                             14.2.1 Travel Motivators                                     Travel Destinations: Worldwide Destinations

Applied A-level for OCR   15        Marketing in Travel and Tourism                               15.2.1 Marketing of Travel and Tourism                                     Marketing: The Marketing Mix

                                                                                                                                                                          Marketing: PEST and SWOT Analyses

Applied A-level for OCR   15        Marketing in travel and Tourism                                      15.2.2 The Marketing Mix                                            Marketing: The Marketing Mix

Applied A-level for OCR   15        Marketing in travel and Tourism                                 15.2.4 Marketing Communications                                      Marketing: Marketing Communications

                                                                                                                                                                    Customer Service: Why Have Customer Service?

Applied A-level for OCR   16     Human Resources in Travel and Tourism                         16.2.1 Human-Resource Management (HRM)                               Human Resources: Human Resource Management

Applied A-level for OCR   16     Human Resources in Travel and Tourism                               16.2.2 Human-Resource Planning                                 Human Resources: Human Resource Management

Applied A-level for OCR   16     Human Resources in Travel and Tourism                               16.2.3 Recruitment and Selection                                 Human Resources: Recruitment and Selection

Applied A-level for OCR   16     Human Resources in Travel and Tourism                               16.2.6 Performance Management                                    Human Resources: Performance Management

Applied A-level for OCR   16     Human Resources in Travel and Tourism                       16.2.7 Appraisal and Termination of Employment                           Human Resources: Performance Management