Docstoc

JOB DESCRIPTION Position Title Membership & Stadium Administration

Document Sample
JOB DESCRIPTION Position Title Membership & Stadium Administration Powered By Docstoc
					                   SOUTH AUSTRALIAN NATIONAL FOOTBALL LEAGUE INC




                                              JOB DESCRIPTION




          Position Title                              Membership & Stadium Administration
                                                      Coordinator

          Reports To                                  Stadium Manager

          Department                                  Stadium Operations

          Effective Date                              April 2009




H:\Policy HR\Recruit & Select\RECRUITMENT\Stadium\Membership & Stadium Admin Co-ordinator\PD Membership Stadium Admin Coordinator 21 April 2009.doc
Position Title                                  Membership & Stadium Administration Coordinator
Key Objectives                                  The Membership & Stadium Administration Coordinator will report to the
                                                Stadium Manager and is responsible for assisting the Membership Manager
                                                and Stadium Manager with day to day operations of the Membership &
                                                Stadium Department.
                                                Key accountabilities include developing and/or implementing:
                                                    • Excellent membership and customer relation skills servicing all
                                                       existing members and potential members;
                                                    • Membership processes and procedures for both new and existing
                                                       members;
                                                    • Marketing and promotion initiatives for AAMI Stadium Memberships;
                                                    • Excellent communication skills with people at all levels and of all
                                                       ages;
                                                    • Assistance with the day to day management of the membership and
                                                       Stadium Operations.


Direct Reports (if applicable):                 N/A
Key Relationships                                            Stadium Manager
                                                             Membership Manager
                                                             Stadium Admin Assistant
                                                             Stadium Admin Coordinator
                                                             AAMI Stadium Members
                                                             SANFL Club Personnel
                                                             AFL Club Personnel
                                                             AAMI Stadium Service Providers


RESPONSIBILITIES:

      Actively involved in membership processes and procedures for both new and existing members.
      Respond to Stadium and membership related enquiries via telephone, internet and/or correspondence and
      have the ability to be proactive in following-up requests.
      Build and maintain an excellent understanding of the Stadium ticketing systems.
      Contribute to the marketing and promotion of AAMI Stadium memberships.
      Assist the Stadium Department in preparation for a match/event day as required.
      Prepare, maintain and distribute training schedules.
      Conduct website reviews pertaining to the Stadium Department and providing correct information where
      required.
      Provide ongoing administrative support to the Stadium Department as required.
      Provide reception / phone relief as required from time to time
      Other duties as required in order to service visitors to our organisation.


H:\Policy HR\Recruit & Select\RECRUITMENT\Stadium\Membership & Stadium Admin Co-ordinator\PD Membership Stadium Admin Coordinator 21 April 2009.doc
                                                    3




Key Selection Criteria        Candidates must be able to demonstrate the following:

                              •   Experience in a role with a focus on membership and customer service
                                  with the ability to identify and provide solutions aimed at addressing
                                  member needs
                              •   Show initiative and creativity when reviewing and implementing new
                                  membership packages with the ability to “look outside the square”.
                              •   Ability to manage industry challenges, solve problems and understand
                                  operational issues
                              •   Advanced understanding of Microsoft programs.
                              •   Advanced administrative and computer skills.
                              •   Must be a “team player”
                              •   Possess excellent customer relation skills and the ability to communicate
                                  effectively with people at all levels and all ages.
                              •   Excellent organisation and time management skills.
                              •   The ability to follow-up tasks.
                              •   Possess a “can do” attitude a must.
                              •   High level of motivation.

Competencies                  Planning and Organisation
                              • Able to efficiently establish an appropriate course of action to accomplish
                                  a goal.
                              • Ability to prioritise.

                              Communication Skills
                              • Strong verbal and written communication and negotiation skills.
                              • Ability to communicate professionally with people of all ages and levels.

                              Customer Service
                              • Able to identify and provide solutions aimed at addressing customer
                                  needs.
                              • Desire to assist people wherever possible.

                              Attention to Detail
                              • Accomplish tasks efficiently by considering all areas involved.
                              • Ability to drive tasks from beginning to end efficiently and accurately.

                              Adaptability
                              • Able to remain effective when faced with challenging tasks and
                                  responsibilities
                              • Ability to prioritise effectively


Position Requirements &       •   Permanent part-time position (0.8 FTE)
Conditions                    •   Some out of hours work, including weekends, required such as
                                  Event/Match days
                              •   Based at AAMI Stadium, West Lakes
                              •   Three Month Probation Period
                              •   Annual Performance Reviews
                              •   Current driver’s licence required
                              •   National Police Clearance required
                              •   Medical & Functional Capacity Assessment to be undertaken as part of
                                  the SANFL’s selection process
                              •   Minimum of 2 background reference checks with current and previous
                                  employers will be required


Created Date: 21 April 2009
4

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:67
posted:4/17/2010
language:English
pages:4
Description: JOB DESCRIPTION Position Title Membership & Stadium Administration ...