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JOB DESCRIPTION Position Title Membership & Stadium Administration ...
SOUTH AUSTRALIAN NATIONAL FOOTBALL LEAGUE INC JOB DESCRIPTION Position Title Membership & Stadium Administration Coordinator Reports To Stadium Manager Department Stadium Operations Effective Date April 2009 H:\Policy HR\Recruit & Select\RECRUITMENT\Stadium\Membership & Stadium Admin Co-ordinator\PD Membership Stadium Admin Coordinator 21 April 2009.doc Position Title Membership & Stadium Administration Coordinator Key Objectives The Membership & Stadium Administration Coordinator will report to the Stadium Manager and is responsible for assisting the Membership Manager and Stadium Manager with day to day operations of the Membership & Stadium Department. Key accountabilities include developing and/or implementing: • Excellent membership and customer relation skills servicing all existing members and potential members; • Membership processes and procedures for both new and existing members; • Marketing and promotion initiatives for AAMI Stadium Memberships; • Excellent communication skills with people at all levels and of all ages; • Assistance with the day to day management of the membership and Stadium Operations. Direct Reports (if applicable): N/A Key Relationships Stadium Manager Membership Manager Stadium Admin Assistant Stadium Admin Coordinator AAMI Stadium Members SANFL Club Personnel AFL Club Personnel AAMI Stadium Service Providers RESPONSIBILITIES: Actively involved in membership processes and procedures for both new and existing members. Respond to Stadium and membership related enquiries via telephone, internet and/or correspondence and have the ability to be proactive in following-up requests. Build and maintain an excellent understanding of the Stadium ticketing systems. Contribute to the marketing and promotion of AAMI Stadium memberships. Assist the Stadium Department in preparation for a match/event day as required. Prepare, maintain and distribute training schedules. Conduct website reviews pertaining to the Stadium Department and providing correct information where required. Provide ongoing administrative support to the Stadium Department as required. Provide reception / phone relief as required from time to time Other duties as required in order to service visitors to our organisation. H:\Policy HR\Recruit & Select\RECRUITMENT\Stadium\Membership & Stadium Admin Co-ordinator\PD Membership Stadium Admin Coordinator 21 April 2009.doc 3 Key Selection Criteria Candidates must be able to demonstrate the following: • Experience in a role with a focus on membership and customer service with the ability to identify and provide solutions aimed at addressing member needs • Show initiative and creativity when reviewing and implementing new membership packages with the ability to “look outside the square”. • Ability to manage industry challenges, solve problems and understand operational issues • Advanced understanding of Microsoft programs. • Advanced administrative and computer skills. • Must be a “team player” • Possess excellent customer relation skills and the ability to communicate effectively with people at all levels and all ages. • Excellent organisation and time management skills. • The ability to follow-up tasks. • Possess a “can do” attitude a must. • High level of motivation. Competencies Planning and Organisation • Able to efficiently establish an appropriate course of action to accomplish a goal. • Ability to prioritise. Communication Skills • Strong verbal and written communication and negotiation skills. • Ability to communicate professionally with people of all ages and levels. Customer Service • Able to identify and provide solutions aimed at addressing customer needs. • Desire to assist people wherever possible. Attention to Detail • Accomplish tasks efficiently by considering all areas involved. • Ability to drive tasks from beginning to end efficiently and accurately. Adaptability • Able to remain effective when faced with challenging tasks and responsibilities • Ability to prioritise effectively Position Requirements & • Permanent part-time position (0.8 FTE) Conditions • Some out of hours work, including weekends, required such as Event/Match days • Based at AAMI Stadium, West Lakes • Three Month Probation Period • Annual Performance Reviews • Current driver’s licence required • National Police Clearance required • Medical & Functional Capacity Assessment to be undertaken as part of the SANFL’s selection process • Minimum of 2 background reference checks with current and previous employers will be required Created Date: 21 April 2009 4
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