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					SELF SERVICE
DevConnect Landing Page:                              www.avaya.com/devconnect
Alliances Landing Page:                               http://www.avaya.com/gcm/master-usa/en-us/corporate/

Ecosystem
Member    Solution Accenture Integrated
          Avaya and                                   Solution Category
          Contact Center Solutions
          Compliant with Avaya Customer
          Interaction Suite.

            Joint CRM and IP Telephony solutions
            combine Avaya‘s leading contact center
            solutions and IP
            telephony products with Accenture global Call/Contact Center
            business consulting, integration services Call Control/Routing
Accenture   and expertise in vertical markets.
            Avaya Interactive Response Custom Screen Pop
            Applications
            Compliant with Avaya Interactive
            Response.

            Applications for all levels of government
            include those serving departments of
            revenue, motor vehicles and vessel
            registrations, wildlife, environmental and Custom Application Development
            health, retirement and health services,    Custom Voice Prompt Services
Accuvoice   and professional standards offices among
            Avaya Interactive Response Custom Speech Recognition
            Solutions

            ASA has developed a comprehensive suite
            of IVR applications, interfaces and
            performance reports for Avaya Interactive
            Response to meet the needs of the cable
            television industry. Functions include     Call/Contact Center
            outage reporting, account balance, pay-by- Custom Application Development
ASA         phone, appointment scheduling,             Speech Recognition
Solutions   fulfillment, payment center locator, and
            AT&T Managed IP Telephony and              Voice Recognition
            LAN Service with Avaya
            Communication Manager provides an
            end-to-end fully-managed solution
            offered with embedded Avaya Global
            Services.

            Customer managed Avaya IP                 Call/Contact Center
            Solutions provided by AT&T and            IP Telephony
            packaged with AT&T network,               IP Telephony and LAN Service
AT&T        transport and professional services       Managed VoIP
              Valeo™
              Compliant with Avaya Communication
              Manager and Avaya Interactive Response.

              Valeo™ is a patented predictive analytic
              call routing optimization solution that
              enables inbound call centers to improve
              customer retention and cross-sell
              marketing programs without the need for
Austin        additional agent resources. Valeo
Logistics     Avaya Interactive efficiency Custom Call/Contact Center
              increases operationalResponse by
              Solutions

              Bhrigus offers consulting professional
              services and system integration. As a
              voice self-service specialist, Bhrigus has
              developed VoxAdept for contact centers.
              VoxAdept, an automated tool helps in
              converting Avaya‘s‘ technical assistance or Call/Contact Center
              support (TAS) legacy application to open Custom Application Development
Bhrigus       standards-based Voice XML (VXML)
              The Avaya and BT Alliance                   Multi-media Contact Center

              BT has been working in partnership with
              Avaya since April 2000, and both have
              invested in the relationship, with the
              development of joint solutions in the
              services, contact center, IP Telephony
              (IPT) and conferencing solution areas. BT   Call/Contact Center
              and Avaya provide communications            Conferencing
              product and service solutions to            Hosted Solutions
BT            customers, particularly those operating     IP Telephony




               Avaya Interactive Response Custom          Call/Contact Center
               Solutions                                  Custom Application Development
               Spanlink offers consulting, professional   Multi-vendor Integration
Calabrio, Inc. services, and system integration.          Speech Recognition
             Avaya Interactive Response Custom
             Solutions

             Centurion writes custom applications in
             VXML for
             Avaya Interactive Response (AIR) and
             Avaya Voice
             Portal and in IRAPI for AIR. Applications
             are in                                        Call/Contact Center
             support of IVR/IWR and Contact Center         Custom Application Development
Centurion    Solutions. Transaction-based
             Cleo SOA                                      Screen Pop
             Processing Suite
             Compliant with Avaya Voice Portal and
             Avaya Interactive Response.

            Cleo provides a powerful solution,
            Transaction-based Processing Suite,
            composed of Transaction                        Call/Contact Center
CLEO        Designer, a Windows-based GUI tool for         Custom Application Development
Communicati creating Transactions, and Transaction         Enterprise Application Integration
ons         ClickFox a run-time SOA
            Processor,for IVR                              Infrastructure
             Compliant with Avaya Interactive
             Response.

             IVR systems are an economic necessity
             for businesses today; however, they have
             the lowest customer satisfaction scores of
             any service channel. One reason for the       Call/Contact Center
             low scores is the lack of insight into what   Hosted Solutions
             customers are trying to doing while           Speech Recognition
ClickFox     Customer with the IVR versus what they
             interacting Care Healthcheck                  Test & Monitoring
             Convergys Corporation provides
             consulting and professional services for
             Avaya call center customers.

             The Customer Care Health Check spans          Business Consulting
             the breadth of a customer care operation      Call/Contact Center
             – from business process alignment and         Help Desk
             talent management to customer                 Hosted Solutions
             interaction and infrastructure. Companies     Managed Services
Convergys    receive a specific assessment of its care     Multi-media Contact Center
             Custom Solutions

             DDV offers consulting, professional            Call/Contact Center
             services, and system integration for Avaya     Custom Application Development
Digital      Interactive Response, Avaya Interaction        Multi-media Contact Center
DataVoice    OneSight® for Contact Center.
             Center and Avaya Contact Centers               Multi-vendor Integration
             Compliant with Avaya Interactive
             Response.

             Based on Empirix‘s patented Hammer
             technology, OneSight® is a proactive,
             automated monitoring solution that
             enables contact center managers to view
             application and system performance data
             in a single, Web-based interface.       Hosted Solutions
Empirix      OneSight generates actual calls that
             Virtual Speech Agent Suite              Test & Monitoring

             Fluency Voice Technology Ltd. is the
             developer of the Virtual Speech Agent
             (VSA) Suite™, a fully-
             integrated speech recognition application
             suite that enables callers to use several
             self-service options by speaking naturally
Fluency      as if to a live agent. The VSA Suite™
Voice        integrates with Avaya Interactive          Call/Contact Center
Technology   Response, Avaya Voice Portal and Avaya Speech Recognition
             IC 7.1 Client GUI
             Compliant with Avaya Interaction Center
             (AIC).

             SimpliAgent for AIC 7.1 provides more
             customer flexibility than with previous AIC
             clients. Available in either a thick or zero   Call/Contact Center
             install client, SimpliAgent provides a         Multi-media Contact Center
             smaller footprint on the agents‘ PC or         Multi-vendor Integration
             zero install/platform independency (zero       Proactive Contact
Geomant      install client), more of an Avaya ―look and    Solution Architecture
              Vonetix 3.5™
              Compliant with Avaya Interactive
              Response.

              Vonetix™ provides a single infrastructure
              for integrating IVR applications and
              speech recognition technologies with an
              enterprise‘s existing customer
              communication interfaces. Vonetix offers      Call/Contact Center
Gold          a portfolio of plug-ins to further enhance    Speech Recognition
Systems       Avaya and and Integrated Contact
              connectivity IBMallow the enterprise to       Voice Recognition
                                                            911
              Center Solutions                              Business Consulting
              Compliant with Avaya Interaction Center       Call/Contact Center
              and Avaya Voice Portal.                       Call Control/Routing
                                                            Enterprise Application Integration
              IBM Global Business Services (GBS) has        Field Services
              established a CRM consulting services         Hosted Solutions
              practice that includes solutions that         Infrastructure
              contain Avaya Contact Center                  Infrastructure Management
              applications. Focused on contact center       IP Telephony
IBM           transformation, IBM GBS leverages the
              Custom Solutions                              Managed Services
              InfinityCTI offers consulting, professional
              services, and system integration for Avaya
              Interactive
              Response, Avaya Call Management
              System and Avaya Contact Center
              Express. Examples of solutions delivered
              include:                                      Call/Contact Center
              • Voice Enabled Directory Services.           Custom Application Development
              • Customer Self Help Systems.                 Multi-media Contact Center
InfinityCTI   • Employee Time Entry Systems.
              Avaya Interactive Response and                Multi-vendor Integration
              Avaya Voice Portal Custom Solutions
              Custom application development and
              services for Avaya Interactive Response
              and Avaya Voice
              Portal working with the Avaya
              Communication Manager platform.               Call/Contact Center
              Deliverables include the INI                  Call Control/Routing
              trademarked Project Life Cycle Process,       Custom Application Development
Interactive   which addresses customer business needs       Speech Recognition
Northwest     by focusing on                                Switch Administration/MAC
              StressTest™ and HeartBeat™
              Compliant with Avaya Interactive
              Response.

              StressTest™ is IQ Services‘ end-to-end
              performance and load testing service,
              which provides contact center solution
              owners with a demonstration of the
              integrated performance of their total
              solution, including transport, front-end
IQ Services   telephony, IVR and applications, and data Test & Monitoring




              Avaya Interactive Response Custom
              Solutions
              LeadingC offers consulting, professional
              services and system integration, and can
              develop custom solutions to enhance the    Call/Contact Center
LeadingC      Loquendo Suite – Auto IVR systems.
              performance of customers‘Speech            Custom Application Development
              Recognition and Loquendo Speech
              Suite 7.0.
              Compliant with Avaya Interactive
              Response.

              Loquendo TTS synthetic speech is clear,
              natural and fluent, producing a unique
              form of lifelike speech that is easy to
Loquendo      understand. It enables services containing
S.p.A.        a combination of synthetic and pre-        Voice Recognition




MultiVision Custom Solutions                            Call/Contact Center
Communicati MultiVision offers consulting, professional Custom Application Development
ons         services and system integration.            Messaging
             Custom and Packaged Applications
             NewFound Technologies, Inc., provides a
             full range of professional services that
             support both inbound and outbound
             calling, including, but not limited to,
             Avaya Interactive Response, Avaya Voice      Call/Contact Center
             Portal, managed services and disaster        Custom Application Development
NewFound     recovery services for IVR systems and        Managed Services
Technologies applications.
             Nuance Recognizer v9                         Speech Recognition
             Compliant with Aaya Interactive
             Response.

            Nuance Recognizer v9 is a leading speech
            recognition engine that delivers high
            accuracy in the
            largest number of languages. v9
Nuance      automatically adapts to different acoustic Call/Contact Center
Communicati environments, including noisy              Speech Recognition
ons                            phones, and
            environments, cell IVR Suite VoIP. V9 Unified Messaging
            Ontira’s iEngine
             Compliant with Avaya Interactive
             Response, Avaya Softphone, Avaya IP
             Telephones and Avaya Media Gateway.

            Ontira‘s iEngine IVR Suite integrates with
            the Avaya Interactive Response (IR)
            platform to deliver                           Messaging
Ontira      sophisticated speech-enabled services at      Proactive Contact
Communicati a lower cost for public transit or demand     Speech Recognition
ons         response transit service providers. The       Voice Recognition




             Custom Solutions
             The Primas Group is a contact center
             system integrator with multiple technical,
             cross-industry, and consulting services      Business Consulting
             that provide businesses                      Call/Contact Center
The Primas   with improved customer service and           Custom Application Development
Group        operational efficiencies.                    +C44
             Business Intelligence Tools –
             AdminCentral
             Compliant with Avaya Interactive
             Response.

             AdminCentral is a centralized voice
             platform and voice application               Enterprise Application Integration
             administration, monitoring and rules         Infrastructure Management
             based notification. It provides a central    Quality Monitoring/Management
             access point of all self-service             Disaster Recovery/Business
Real Soft    applications, and Response for Voice
             Avaya Interactive dashboard and alarm        Continuity
             Portal Custom Solutions

             Database solutions for MS SQL, Oracle,
             Sybase and DB2. JAVA/J2EE Applications
             development (VXML, SOA, JSP, and
             Servlet).
                                                          Call/Contact Center
Relational   Consulting, professional services, and       Custom Application Development
Technology   system integration for Avaya Contact         Multi-media Contact Center
Solutions    Center, CTI, and Self
             Call Back Manager                            Self Service
             Compliant with Avaya Interactive              Business Consulting
             Response.                                     Call/Contact Center
                                                           Call Control/Routing
             Allows contact center managers to direct Custom Application Development
             the ebb and flow of call traffic effectively. Enterprise Application Integration
             CallBack Manager provides callers with        Managed Services
             convenient service, while optimizing          Off-shore Consulting/Services
Servion      contact center resources. The CallBack        Screen Pop
Global       Manager gives the customer in queue the Solution Architecture
Solutions    option of a ‗call back‘ and automates the Speech Recognition




            Avaya Interactive Response Custom
            Solutions
Softel      Softel offers consulting, professional     Call/Contact Center
Communicati services, and system integration for Avaya Custom Application Development
ons         Interactive Response.                      Multi-media Contact Center
              Automated IVR Monitoring & Test
              solution (AIMT)

              SurveyPro (integrated voice/web
              survey solution)

              Avaya Interactive Response Custom
              Solutions

TEKVision    TEKVision offers consulting, professional    Call/Contact Center
             Avaya and Unisys integration CRM
Technologies services, and systemIntegrated for call      Hosted Solutions
             and IP Communications Solutions
             Compliant with Avaya Customer             Business Consulting
             Interaction Suite.                        Call/Contact Center
                                                       Call Control/Routing
              Unisys and Avaya deliver comprehensive Infrastructure
              contact center, IP communications and    Infrastructure Management
              collaboration                            IP Telephony
              solutions from a single source to enable Managed Services
              companies to maximize return on          Multi-media Contact Center
Unisys                     while implementing
              investmentCustom Solutions a strategic Screen Pop
              Avaya IR
              Versay Solutions provides consulting,
              professional services, and system
              integration. Years of experience in
              defining, developing, and deploying
              speech applications have enabled the
              company to zero-in on key business
              processes, which benefit from speech.       Business Consulting
                                                          Call/Contact Center
Versay        Versay offers a wide range of consulting    Custom Application Development
Solutions     Customto support the full lifecycle of a
              services Solutions                          Speech Recognition
              Integration services bring together Avaya
              Interaction Center, Avaya Contact Center
              Express, Avaya Interactive Response,
              Avaya Voice Portal, and
              speech to deliver comprehensive             Business Consulting
              customer interaction management             Call Center/Contact Center
              solutions for a wide range of industry      Custom Application Development
              segments. Viecore was recognized by the     Multi-media Contact Center
              Avaya Self Service Product Management       Multi-vendor Integration
Viecore       team as the 2005 ISV Partner of the Year    Solution Architecture
             VoiceObjects 7 – Enterprise Edition              Attendant Console
             and Network Edition                              Business Consulting
             Compliant with Avaya Interactive                 Call/Contact Center
             Response and Avaya Voice Portal.                 Call Control/Routing
                                                              Custom Applications Development
               VoiceObjects 7 makes it easier and             Custom Voice Prompt Service
               significantly less costly for customer-        Data Reporting/Warehousing
               centric organizations to deliver effective, Help Desk
               personalized customer service                  Infrastructure
               experiences over the phone. VoiceObjects Infrastructure Management
VoiceObjects Server – Enterprise Edition, a phone             Mobility
This quick reference guide was created in December 2007 and is subject to changes that are not reflected here. Every attemp
is the responsibility of the user to verify that the contact information contained above is correct.
com/gcm/master-usa/en-us/corporate/alliances/alliance/index.htm
                                                                                   DevConnect
                                      Member                          Success      Solution       Alliance
          Contact Info                Presence Website    Brochure    Study        Directory      Page
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                                                                                                  m/gcm/m
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                                                                                                  usa/en-
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          Tim Egan                     APAC                                                       /companie
          (720) 444-2999               EMEA    www.acce                                           s/accentur
          tegan@avaya.com               NA     nture.com -            -            -              e.htm

                                                                      http://www
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                                                         .avaya.co    m/gcm/m
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          Sales Contact (West):         NA     m           ev.pdf     -            1&i=10         -
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          Chris Williams
                                                                                                  .avaya.co
          972-745-5866                                                                            m/gcm/m
          dcwilliams@avaya.com                                                                    aster-
                                                                                                  usa/en-
          Sales Contact (East):                                                                   us/corpor
          Rich Kus                                                                                ate/allianc
          908-953-7640                 APAC                                                       es/alliance
          rkus@avaya.com               CALA                                                       /companie
                                       EMEA    www.att.co                                         s/attv30.ht
          Alliance Contact:             NA     m          -           -            -              m
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Alan Vondrell                    CALA   www.austi     avaya.com/g        rch/d_cprofile
512-651-5451                     EMEA   nlogistics.   cm/master-         .jsp?search=
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Bill Whisenhunt                  CALA                                    rch/d_cprofile
817-917-3399                     EMEA   www.bhrig                        .jsp?search=
bwhisenhunt@bhrigus.com           NA    us.com    -                  -   1&i=419        -

Global Sales Director for BT
Darren Grigg
+44 (0)1483 309448
darrengrigg@avaya.com                                                    https://devco
                                                                         nnect.avaya.c
Global Account VP, BT Americas                                           om/public/sea
Judy Fortunato                   APAC                                    rch/d_cprofile
908-953-7815                     EMEA   www.bt.co                        .jsp?search=
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Allie Mahady                     CALA             rochures/              rch/d_cprofile
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Larry Wallace                                                         rch/d_cprofile
727-431-5208                           www.cento                      .jsp?search=
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Todd Enneking                   CALA               avaya.com/g        rch/d_cprofile
815-282-7655                    EMEA   www.cleo.   cm/master-         .jsp?search=
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John Pasqualetto                CALA              e/assets/b          rch/d_cprofile
404-783-3731                    EMEA   www.clickf rochures/c          .jsp?search=
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Thomas C. Antunes               CALA             rochures/            rch/d_cprofile
513-784-5600                    EMEA   www.conv mis3697d              .jsp?search=
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Roger Newman                    CALA                             rch/d_cprofile
916-933-6630                    EMEA   www.ddvc.                 .jsp?search=
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Jason Humblias                  CALA            rochures/        rch/d_cprofile
781-266-3495                    EMEA   www.empi gcc2765d         .jsp?search=
jhumblias@empirix.com
Mark A Bush                      NA    rix.com  ev.pdf     -     1&i=299        -
Director: Alliances
508-505-7183                                      http://www
mark.bush@fluencyvoice.com                        .avaya.co
                                                  m/master-
Or                                                usa/en-        https://devco
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Sam Waicberg                    APAC              e/assets/b     om/public/sea
VP Sales & Marketing            CALA   www.fluen rochures/       rch/d_cprofile
401-952-7847                    EMEA   cyvoice.co gcc3158d       .jsp?search=
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Debbie Jones                    CALA                             rch/d_cprofile
941-639-1246                    EMEA   www.simpl                 .jsp?search=
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Randy Henry                   CALA             rochures/                         rch/d_cprofile
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                              APAC                                                              es/alliance
Gail Wragg                    CALA                                                              /companie
908-953-7824                  EMEA   www.ibm.c                                                  s/ibmv30.
gwragg@us.ibm.com              NA    om        -                 -               -              htm




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Frank Guthrie                 CALA                                               rch/d_cprofile
858-228-1122                  EMEA   www.infinit                                 .jsp?search=
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Dan Hobbie                  CALA                                           rch/d_cprofile
732-283-7009                EMEA   www.leadi                               .jsp?search=
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+39 (0)3351 326531          EMEA   www.loque gcc2610d                      .jsp?search=
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Larry Bame                                           rch/d_cprofile
614-318-5010                      www.nfti.c         .jsp?search=
larry.bame@nfti.com         NA    om         -   -   1&i=2788       -




                                                     https://devco
                                                     nnect.avaya.c
                           APAC                      om/public/sea
Bob Ahlfeldt               CALA                      rch/d_cprofile
410-529-1694               EMEA   www.nuan           .jsp?search=
bob.ahlfeldt@nuance.com     NA    ce.com   -     -   1&i=49         -




                                                     https://devco
                                                     nnect.avaya.c
Gerald Bachmayer                                     om/public/sea
604-669-1070                                         rch/d_cprofile
gbachmayer@ontira.com or          www.ontir          .jsp?search=
sales@ontira.com            NA    a.com     -    -   1&i=2291       -




                                                     https://devco
                                                     nnect.avaya.c
                           APAC                      om/public/sea
Jose Candia                CALA                      rch/d_cprofile
714-845-1086               EMEA   www.prim           .jsp?search=
jcandia@primas.net          NA    as.net   -     -   1&i=2970       -
                                              (1)            (1)
                                              http://www.    http://www.
                                              avaya.com/g    avaya.com/g
                                              cm/master-     cm/master-
                                              usa/en-        usa/en-
                                              us/resource/   us/resource/f
                                              assets/broch   ilter.htm&Filt   https://devco
                                              ures/gcc282    er=Segment:
                                                                              nnect.avaya.c
                                              5dev.pdf (2)   DeveloperCo
                          APAC                                                om/public/sea
                                              http://www.    nnection;Typ
Richard Le Grand          CALA                avaya.com/g    e:Case%20S       rch/d_cprofile
609-409-3636 Ext.124      EMEA   www.reals    cm/master-     tudies;Collect   .jsp?search=
richard@realsoftinc.com    NA    oftinc.com   usa/en-        ionSearch:Eu     1&i=430        -




                                                                              https://devco
                                                                              nnect.avaya.c
                          APAC                                                om/public/sea
Ken Searles               CALA                                                rch/d_cprofile
614-431-4244              EMEA   www.rts.co                                   .jsp?search=
ksearles@rts.com           NA    m          -                -                1&i=3          -




                                                                              https://devco
                                                                              nnect.avaya.c
                          APAC                                                om/public/sea
Chris Mills               CALA                                                rch/d_cprofile
720-249-4699              EMEA   www.servi                                    .jsp?search=
cmills@servion.com         NA    on.com    -                 -                1&i=57         -




                                                                              https://devco
                                                                              nnect.avaya.c
                          APAC                                                om/public/sea
John Cognata              CALA                                                rch/d_cprofile
877-4-SOFTEL              EMEA   www.softel                                   .jsp?search=
jcognata@softel.com        NA    .com       -                -                1&i=82         -
                                                                             https://devco
                                                                             nnect.avaya.c
                                                                             om/public/sea
Bruce Attridge                                                               rch/d_cprofile
416-628-7125                          www.tekvi                              .jsp?search=
bruce.attridge@tekvision.com    NA    sion.com -             -               1&i=939        -
                                                                                            http://www
                                                                                            .avaya.co
                                                                                            m/gcm/m
                                                                                            aster-
                                                                                            usa/en-
                                                                                            us/corpor
                                                                                            ate/allianc
                                                                                            es/alliance
Jaime Zarate                   APAC                                                         /companie
972-541-8119                   EMEA   www.unisy                                             s/unisysv3
jaime.zarate@unisys.com         NA    s.com     -            -               -              0.htm




                                                                             https://devco
                                                                             nnect.avaya.c
                                                                             om/public/sea
Joseph Carey                                                                 rch/d_cprofile
888-456-2504                          www.versa                              .jsp?search=
jcarey@versay.com               NA    y.com     -            -
                                                             (1)
                                                                             1&i=4439       -
                                                             http://www.
                                                             avaya.com/
                                                http://www   master-
                                                .avaya.co    usa/en-
                                                m/master-    us/resource/
                                                usa/en-      assets/casest   https://devco
                                                             udies/ef-
                                                us/resourc                   nnect.avaya.c
                                                             gcc2639dev.
                               APAC             e/assets/b                   om/public/sea
                                                             pdf (2)
Shawn Sabine                   CALA             rochures/    http://www.     rch/d_cprofile
201-252-9100                   EMEA   www.vieco gcc2810d     avaya.com/      .jsp?search=
shawn.sabine@viecore.com        NA    re.com    ev.pdf       master-         1&i=199        -
                                                                                              https://devco
                                                                                              nnect.avaya.c
                                                                                              om/public/sea
             Mahala Baskett                               www.voice                           rch/d_cprofile
             650-288-0304                         EMEA    objects.co                          .jsp?search=
             mbaskett@voiceobjects.com              NA    m           -           -           1&i=1468       -
ges that are not reflected here. Every attempt will be made to keep the information on this sheet current throughout the year; however, it
bove is correct.
hroughout the year; however, it
UNIFIED COMMUNICATIONS
DevConnect Landing Page:                                 www.avaya.com/devconnect
Alliances Landing Page:                                  http://www.avaya.com/gcm/master-usa/en-us/corporate/

Ecosystem
Member    Solution Accenture Integrated
          Avaya and                                      Solution Category
          Contact Center Solutions
          Compliant with Avaya Customer
          Interaction Suite.

             Joint CRM and IP Telephony solutions
             combine Avaya‘s leading contact center
             solutions and IP
             telephony products with Accenture global Call/Contact Center
             business consulting, integration services Call Control/Routing
Accenture    and expertise in vertical markets. and
             AT&T Managed IP Telephony                 Screen Pop
             LAN Service with Avaya
             Communication Manager provides an
             end-to-end fully-managed solution
             offered with embedded Avaya Global
             Services.

             Customer managed Avaya IP                   Call/Contact Center
             Solutions provided by AT&T and              IP Telephony
             packaged with AT&T network,                 IP Telephony and LAN Service
AT&T         transport and professional services
             The Avaya and BT Alliance                   Managed VoIP

             BT has been working in partnership with
             Avaya since April 2000, and both have
             invested in the relationship, with the
             development of joint solutions in the
             services, contact center, IP Telephony
             (IPT) and conferencing solution areas. BT   Call/Contact Center
             and Avaya provide communications            Conferencing
             product and service solutions to            Hosted Solutions
BT           customers, particularly those operating
             Avaya Messaging Solutions                   IP Telephony
             CRI provides consulting, implementation
             and related professional services,
             including System Design, System
             Integration, System Education and
             System Management.

            • System Design is the foundation for a
Communicati successful deployment. The first step is Custom Application Development
on          for Communication Resources‘ sales       Messaging
Resources   engineers to perform a discovery of what Unified Messaging
               Custom Solutions
               The solutions that ACT provides include,
               but are not limited to: Avaya Interaction
               Center – Operational Analyst, Avaya
               Contact Center Express – Avaya Contact       Call/Contact Center
               Center Solutions, Avaya Reporting            Custom Application Development
               Platforms, Avaya Modular Messaging,          Messaging
Cross          Avaya Training, Avaya Speech                 Multi-media Contact Center
Professional   Applications, Avaya IP Telephony and         Multi-vendor Integration
Services       convergence applications.
               Email Archiving for Modular                  Solution Architecture
               Messaging
               Compliant with Avaya Modular Messaging.

             The Email Archiving for the Avaya
             Modular Messaging application helps
             businesses retain all messages with the
             ability to store them in a separate location
             for disaster recovery and retrieve them        Messaging
Enabling     within seconds for electronic discovery.       Mobility
Technologies The solution integrates with Enterprise
             Avaya Unified Communications                   Unified Messaging
                                                            911
               Solutions for Lotus Sametime, Lotus       Business Consulting
               Domino and Lotus Notes                    Call/Contact Center
               Compliant with Avaya Unified              Call Control/Routing
               Communications Applications.              Enterprise Application Integration
                                                         Field Services
               IBM and Avaya unified communications      Hosted Solutions
               solutions consist of Avaya IP telephony,  Infrastructure
               conferencing, mobility and messaging      Infrastructure Management
               applications, plus IBM hardware, software IP Telephony
IBM            and services, including IBM System x
               Monet Workforce Management                Managed Services
               System
               Compliant with Avaya Call Management
               System.

               Monet Workforce Management System
               delivers a powerful and affordable
               workforce management solution for
               contact centers from 25 - 1,000 agents.
Left Bank      Features include accurate forecasting of     Call/Contact Center
Solutions      workloads, agent scheduling, intra-day       Workforce Management
            Small and Medium Business Solution
            Microsoft Dynamics CRM with Avaya
            IP Office Solution
            The Avaya IP Office Customer
            Management solution integrates the call
            routing and contact center capabilities of
            the Avaya IP Office with the database and
            reporting technology of the Microsoft®
            Dynamics ™ CRM (MS-CRM) application.
            When a call comes in, the Avaya IP Office Call/Contact Center
Microsoft   sends information about the its
            Mutare Software has focusedcaller to the Mobility
            development efforts in 3 key business
            segments. Those being:
            • Unified Communications
            • Business Continuity and
            • Specialized Solutions                       Unified Messaging
                                                          Unified Communications and
            In the area of Unified Communications         Mobility
            Solutions, Mutare‘s flagship application is   Disaster Recovery
Mutare      Enabled Voice Mail or EVM. EVM allows         Compliance
Software    users on legacy messaging platforms
            Mailbox Manager Version 5.4                   Notification
            Compliant with Avaya Modular Messaging
            Solution and legacy Avaya messaging
            devices.

            2nd Nature Version 6.4
            Unimax develops Mailbox Manager on its
            patented 2nd Nature® change
            management framework. Mailbox
Unimax      Manager is the first step in achieving full   Custom Application Development
Systems     Avaya Messagingand control of Avaya
            enterprise visibility Custom Solutions        Messaging
            The VIA Group‘s experience with Avaya
            Modular Messaging (AMM) and Avaya
            Network Messaging systems (ANMS) can
            help to maximize investments and
            messaging capabilities. Based on The Via
            Group‘s experience providing consulting
            on implementations, upgrades, and
            expansions, the company has provided      Custom Application Development
The VIA     dozens of custom application solutions to Messaging
Group       clients using proprietary APIs for AMM    Unified Messaging
               vCTISuite
               Compliant with Avaya Communication
               Manager, Avaya Contact Center Express,
               Avaya Converged Communications Server,
               Avaya IP Office, Avaya Softphone, Avaya
               IP Telephones, Avaya Media Gateway,            Call/Contact Center
               Avaya Modular Messaging, Avaya SIP             Call Control/Routing
               Enablement Services, Avaya Unified             Modified Hunt Groups
               Communication Center and Avaya                 Multi-media Contact Center
vTechnologie Wireless Solution.                               Multi-Vendor Integration
s                                                             Screen Pop
This quick reference guide was created in December 2007 and is subject to changes that are not reflected here. Every attemp
is the responsibility of the user to verify that the contact information contained above is correct.
com/gcm/master-usa/en-us/corporate/alliances/alliance/index.htm
                                                                                   DevConnect
                                           Member                        Success   Solution       Alliance
          Contact Info                     Presence Website   Brochure   Study     Directory      Page
                                                                                                  http://www
                                                                                                  .avaya.co
                                                                                                  m/gcm/m
                                                                                                  aster-
                                                                                                  usa/en-
                                                                                                  us/corpor
                                                                                                  ate/allianc
                                                                                                  es/alliance
          Tim Egan                          APAC                                                  /companie
          (720) 444-2999                    EMEA   www.acce                                       s/accentur
          tegan@avaya.com
          Sales Contact (West):              NA    nture.com -           -         -              e.htm
                                                                                                  http://www
          Chris Williams
                                                                                                  .avaya.co
          972-745-5866                                                                            m/gcm/m
          dcwilliams@avaya.com                                                                    aster-
                                                                                                  usa/en-
          Sales Contact (East):                                                                   us/corpor
          Rich Kus                                                                                ate/allianc
          908-953-7640                      APAC                                                  es/alliance
          rkus@avaya.com                    CALA                                                  /companie
                                            EMEA   www.att.co                                     s/attv30.ht
          Alliance Contact:                  NA    m          -          -         -              m

          Global Sales Director for BT
          Darren Grigg
          +44 (0)1483 309448
          darrengrigg@avaya.com                                                    https://devco
                                                                                   nnect.avaya.c
          Global Account VP, BT Americas                                           om/public/sea
          Judy Fortunato                    APAC                                   rch/d_cprofile
          908-953-7815                      EMEA   www.bt.co                       .jsp?search=
          jafortunato@avaya.com              NA    m         -           -         1&i=696        -




                                                                                   https://devco
                                                                                   nnect.avaya.c
                                            APAC                                   om/public/sea
          Herb Bodtke                       CALA                                   rch/d_cprofile
          973-515-5115                      EMEA   www.crinj.                      .jsp?search=
          herb.bodtke@crinj.com              NA    com        -          -         1&i=1528       -
                                                               https://devco
                                                               nnect.avaya.c
                              APAC                             om/public/sea
John DeLozier                 CALA   www.cross                 rch/d_cprofile
407-835-1102                  EMEA   telecom.co                .jsp?search=
jdelozier@crosstelecom.com     NA    m          -          -   1&i=803        -

                                                http://www
                                                .avaya.co
                                                m/gcm/m
                                                aster-
                                                usa/en-        https://devco
                                                us/resourc     nnect.avaya.c
                              APAC              e/assets/b     om/public/sea
Ellie Vollerthum              CALA   www.enabl rochures/       rch/d_cprofile
443-625-5112                  EMEA   ingtechcor mes2816d       .jsp?search=
ellie@enablingtechcorp.com     NA    p.com      ev.pdf     -   1&i=810        -
                                                                              http://www
                                                                              .avaya.co
                                                                              m/gcm/m
                                                                              aster-
                                                                              usa/en-
                                                                              us/corpor
                                                                              ate/allianc
                              APAC                                            es/alliance
Gail Wragg                    CALA                                            /companie
908-953-7824                  EMEA   www.ibm.c                                s/ibmv30.
gwragg@us.ibm.com              NA    om        -           -   -              htm




                                                               https://devco
                                                               nnect.avaya.c
                                                               om/public/sea
Eric Zweigel                         www.leftba                rch/d_cprofile
310-207-6800                         nksolution                .jsp?search=
sales@leftbanksolutions.com    NA    s.com      -          -   1&i=679        -
                                                                                    http://www
                                                                                    .avaya.co
                                                                                    m/gcm/m
                                                                                    aster-
                                                                                    usa/en-
                                                                                    us/corpor
                                                                                    ate/allianc
                                                                                    es/alliance
Liz Ngo                                                                             /companie
425-722-4086                 EMEA   www.micr                                        s/microsof
lizngo@microsoft.com          NA    osoft.com -         -            -              tv30.htm


                                             http://www
                                             .avaya.co
                                             m/master-
                                             usa/en-                 https://devco
                                             us/resourc              nnect.avaya.c
                                             e/assets/b              om/public/sea
Ben Crown                                    rochures/i              rch/d_cprofile
bcrown@mutare.com                   www.muta nd3203de                .jsp?search=
847-496-9001                  NA    re.com   v.pdf      -            1&i=46         -
                                                        http://www
                                                        .avaya.co
                                                        m/master-
                                                        usa/en-
                                                        us/resourc
                                                        e/assets/c   https://devco
                                                        asestudie    nnect.avaya.c
                             APAC                       s/gcc2760    om/public/sea
Todd Remely                  CALA                       dev.pdfhtt   rch/d_cprofile
612-801-5752                 EMEA   www.unim            p://www.a    .jsp?search=
tremely@unimax.com            NA    ax.com   -          vaya.com/    1&i=64         -




                                                                     https://devco
                                                                     nnect.avaya.c
                             APAC                                    om/public/sea
Jeffry Stillings             CALA   www.thevi                        rch/d_cprofile
281-716-1260                 EMEA   agroup.co                        .jsp?search=
jstillings@theviagroup.com    NA    m         -         -            1&i=819        -
                                                                                              https://devco
                                                                                              nnect.avaya.c
                                                  APAC                                        om/public/sea
             Kevin M. Johnson                     CALA                                        rch/d_cprofile
             800-782-6171, Ext. 110               EMEA    www.vtech                           .jsp?search=
             info@vtechnet.com                      NA    net.com     -           -           1&i=833        -
ges that are not reflected here. Every attempt will be made to keep the information on this sheet current throughout the year; however, it
bove is correct.
hroughout the year; however, it
BUSINESS CONTINUITY
DevConnect Landing Page:                               www.avaya.com/devconnect
Alliances Landing Page:                                http://www.avaya.com/gcm/master-usa/en-us/corporate/

Ecosystem
Member    Solution
          Crisis Connect™                              Solution Category
          Compliant with Avaya Communication
          Manager.

           Crisis Connect™ is an Application Service
           Provider (ASP) PBX E-911 Solution. Avaya
           Advanced Speech Access (ASA) exports
           the station directory to the ETC software
911        loader. The ETC solution then scrubs the
EmergencyT data and sends it to E-911 data centers.
elecom     The Crisis Connect solution helps
           VoIP Network Assessment                   911
             VoIP Network assessment service tests a
             customer‘s network to verify it can
             support the installation of a VoIP solution
             before installation. The assessment
             quickly diagnoses network issues, and
             considers several factors, such as:
             • The MOS call quality score between all
             business sites
             • How many concurrent VoIP calls each
Alanysis     WAN will support between sites
             AlarmPoint Enterprise & AlarmPoint Business Consulting
                                                         Call/Contact Center
             Professional                                Data Reporting/Warehousing
             Compliant with Avaya Communication          Field Services
             Manager, Avaya Infrastructure and Avaya Help Desk
             Media Gateways.                             Infrastructure Management
                                                         IP Telephony
             AlarmPoint is a critical notification and   Managed Services
             resolution solution sending critical event Messaging
             details to personnel on the device of their Mobility
AlarmPoint   choice, including voice messages to         Multi-Vendor Integration
Systems      landline and mobile telephones, as well as Proactive Contact
             Infinity System
             Compliant with Avaya Communication
             Manager.
             The patented, award-winning Infinity
             contact center system is specifically
             designed to provide contact center
             owners with the most reliable service,
             technology and support. Infinity is an
             innovative design that offers messaging
             and voice processing, digital switching
Amtelco      and complete statistics. A solution for   Call/Contact Center
             AtHoc IWSAlerts™
             Compliant with Avaya Communication
             Manager, Avaya Softphone, Avaya IP
             Telephones, Avaya SIP, Enablement
             Services and Avaya SIP Application
             Server.
                                                         911
             IWSAlerts is a commercial-off-the-shelf     Messaging
             (COTS) offering that transforms an          Security
             organization‘s existing IP network,         Unified Messaging
AtHoc        telephone and text messaging
             Custom Solutions                            Workforce Management
             CNG offers consulting and other unique
             services to integrate IP Telephony,
             contact center and data networking within
             a distributed enterprise
             communications network. CNG provides
             network auditing, optimization and IP       Business Consulting
             Telephony assessment services to ensure     IP Telephony
             network readiness for Avaya IP Telephony    Managed Services
CNG Global   solutions. CNG‘s consulting services help   Mobility
Services     customers plan, design, build and operate
             e-IVR Standard                              Multi-Vendor Environments
             e-IVR Standard Application Bundle is a
             self-service IVR software bundle for all
             Avaya PBX offerings.
                                                        Call/Contact Center
             The software bundle includes an            Call Control/Routing
             automated attendant, audio bulletin        Custom Application Development
             board, fax-on-demand, survey form filler,  Recording – Voice/Digital
             and a data locator.                        Screen Pop
Computer                                                Self-Service IVR
Instruments In addition to these telephony solutions    Voice Mail/Unified Messaging
            Avaya and Extreme Networks Alliance         Contact Center
            provide high reliability under the toughest Infrastructure
            conditions to keep your organization        Infrastructure Management
            running. By taking a comprehensive, multi- Integrated Security Appliance
            layered approach to operations continuity, IP Office
            Avaya and Extreme Networks® have            Managed Services
            created a thorough portfolio of options     Mobility
            you can rely on to help:                    Security
Extreme     • Reduce the likelihood of a network        Switch Administration/MAC
Networks    outage or disruption.                       Unified Communications
            • Create flexible failover options that     Wireless
              Avaya and IBM Integrated IP              911
              Telephony                                Business Consulting
              Compliant with Avaya IP Telephony        Call/Contact Center
              Solutions.                               Call Control/Routing
                                                       Enterprise Application Integration
              IBM Global Technology Services (GTS)     Field Services
              has established an IP Telephony          Hosted Solutions
              migration practice based on implementing Infrastructure
              Avaya IP telephony solutions. This       Infrastructure Management
              practice targets large enterprise        IP Telephony
IBM                           mid-size enterprise
              customers andand HeartBeat™
              StressTest™                              Managed Services
              Compliant with Avaya Interactive
              Response.

              StressTest™ is IQ Services‘ end-to-end
              performance and load testing service,
              which provides contact center solution
              owners with a demonstration of the
              integrated performance of their total
              solution, including transport, front-end
IQ Services   telephony, IVR and applications, and data    Test & Monitoring
Juniper       Enterprise Routing
Networks      Juniper‘s Services Routers deliver the
              advanced JUNOS™ modular operating
              system in a hardware platform that is
              ideal for enterprises. The JUNOS™
              software runs many functions
              independently to deliver high levels of      Hosted Solutions
              security, uptime, and performance, with      Infrastructure
              reduced operations effort. Juniper routers   Integrated Security Appliance
              provide enterprises, government              Security
              organizations, and research and education
              LiteScape Technologies develops
              enterprise software that enhances the
              value of IP Telephony by integrating
              business applications with real-time
              collaboration technologies. LiteScape
              extends interactive voice, text and image
              capabilities to Avaya IP Telephones and      Call Control/Routing
              any IP device. Its portfolio                 Enterprise Application Integration
              of solutions include integration with        Multi-vendor Integration
LiteScape     leading collaboration technologies from      Rapid Application Development
              Microsoft®, WebEx, IBM and Avaya;
             FaxFinder® Fax Server
             Compliant with Avaya IP Office Solution.

             With the FaxFinder® fax server, users
             can receive faxes as emails and send from
             any application that can print. It even
             delivers faxes over a Wide Area Network      911
             (WAN) to the desktop of remote offices       Call Control/Routing
             and field sales people. The FaxFinder        Infrastructure
Multi-Tech   connects directly to an Avaya IP Office      Multi-vendor Integration
Systems      system.Proactive Contact and Contact
             Avaya                                        Telecommuting
             Center Custom Solutions
             ObjectTel helps companies enhance
             inbound and outbound contact center
             productivity using Avaya Interaction
             Center and Avaya Proactive Contact.
             ObjectTel has expertise in the design and
             implementation of Interaction Center,        Call/Contact Center
             custom desktop and application               Custom Application Development
             development, server setup and                Multi-media Contact Center
ObjectTel    configuration, database and Avaya
             Sentinel® Patriot™                           Proactive Contact
             Compliant with Avaya Communication
             Manager.

            PlantCML‘s Sentinel® Patriot™ Avaya
            Server is a fully featured IP-based
            incident response system designed for the
            public safety and private security markets.   911
            It provides a full suite of call management   IP Telephony
PlantCML/DC features for 9-1-1 and administrative         Unified Messaging
C/TCI       calling, and is differentiated by –
            Business Intelligence Tools a                 Workforce Management
             AdminCentral
             Compliant with Avaya Interactive
             Response.

             AdminCentral is a centralized voice
             platform and voice application               Enterprise Application Integration
             administration, monitoring and rules         Infrastructure Management
             based notification. It provides a central    Quality Monitoring/Management
             access point of all self-service             Disaster Recovery/Business
Real Soft    applications, and dashboard for alarm        Continuity
              E911 Manager™ V5 with Real Time
              Reflection
              Compliant with Avaya Communication
              Manager.

             E911 Manager V5 with RTR is the latest
             version of RedSky‘s E911 management
             application. It is an enhancement over the
             existing product through the incorporation
RedSky       of RedSky‘s Real Time Reflection module, 911
Technologies a direct-connect, real-time data interface IP Telephony
             Visual Rapport
              Compliant with Avaya IP Office Solution.

              Visual Rapport is a desktop productivity
              suite providing real time display of           911
              employee telephone status, instant             Attendant Console
              messaging, desktop dialing, email              Billing
              integration, call logging, file transfer and   Call Accounting
Resource      screen-pop integration. Visual Rapport is      Call Control/Routing
Software      pre-configured with an extensive library of    Managed Services
International scripts that communicate with many
              ALIFESAVED                                     Screen Pop
              Compliant with Avaya Communication
              Manager.

              ALIFESAVED is an E-911 Solution that
              polls Avaya DEFINITY® platforms,
              creates a database and removes
              duplicates. Records are set by the
River City    National Energency Number Association          911
Software      (NENA) standards and are sent to the           IP Telephony
Associates    appropriate database service provider.
              SDC Solutions is a leading provider of         Managed Services
              mission-critical communications solutions.
              Through a robust suite of products,
              including IntelliDESK® PC-based Console,
              IntelliSPEECH® Intelligent Virtual Agent,
              WebSERVICES Web-based Directory,
              IPSERVICES IP-based Directory, and
              Event and Emergency Notification, SDC
              integrates industry-standard technologies
              to provide easy access to centralized      Attendant Console
SDC           directory knowledge. SDC products can be Workforce Management
             Active Directory Connector
             The Active Directory Connector
             (ADConnector) is an auto-provisioning
             tool. It enables automation of adds,
             moves, and changes of stations and voice
             mail subscribers using Microsoft Active
             Directory.

             Telecom Dashboard
Starfish     The Telecom Dashboard is a monitoring     Custom Application Development
Associates   tool for administrators who are concerned Multi-vendor Integration
             AnswerPro™ CMAPI Application
             Compliant with Avaya Communication
             Manager.

               AnswerPro™ is a Call Center solution,
               which uses CMAPI to share control
               physical Avaya IP Telephones and DCP           911
               phones. The system is used in Healthcare Attendant Console
XTEND          (MediCall) and Hospitality (AnswerPro) to Call/Contact Center
Communicati process code calls, on call, messaging,           Corporate Hoteling
ons            wakeup and other basic telephone calls. It Security
This quick reference guide was created in December 2007 and is subject to changes that are not reflected here. Every attemp
is the responsibility of the user to verify that the contact information contained above is correct.
com/gcm/master-usa/en-us/corporate/alliances/alliance/index.htm
                                                                              DevConnect
                                      Member                        Success   Solution       Alliance
          Contact Info                Presence Website   Brochure   Study     Directory      Page




                                                                              https://devco
                                                                              nnect.avaya.c
                                                                              om/public/sea
          Bill Svien                                                          rch/d_cprofile
          425-368-2811                         www.911e                       .jsp?search=
          wsvien@911etc.com             NA     tc.com   -           -         1&i=229        -




                                                                              https://devco
                                                                              nnect.avaya.c
                                       APAC                                   om/public/sea
          Gordon Foster                CALA                                   rch/d_cprofile
          720-529-3925                 EMEA    www.alany                      .jsp?search=
          gfoster@analysis.com          NA     sis.com   -          -         1&i=2176       -




                                                                              https://devco
                                                                              nnect.avaya.c
                                       APAC                                   om/public/sea
          Patrice Hocking              CALA    www.alar                       rch/d_cprofile
          916-673-2263                 EMEA    mpoint.co                      .jsp?search=
          Patrice@alarmpoint.com        NA     m         -          -         1&i=5774       -


                                                         http://www
                                                         .avaya.co
                                                         m/master-
                                                         usa/en-              https://devco
                                                         us/resourc           nnect.avaya.c
                                                         e/assets/b           om/public/sea
          Mel Carter                                     rochures/            rch/d_cprofile
          800-356-0841                         www.amtel mis3745d             .jsp?search=
          mcarter@amtelco.com           NA     co.com    ev.pdf     -         1&i=8          -
                                                                   https://devco
                                                                   nnect.avaya.c
                                                                   om/public/sea
Ly Tran                                                            rch/d_cprofile
650-685-3000                             www.athoc                 .jsp?search=
sales@athoc.com                   NA     .com      -           -   1&i=5695       -


                                                    http://www
                                                    .avaya.co
                                                    m/master-
                                                    usa/en-        https://devco
                                                    us/resourc     nnect.avaya.c
                                APAC                e/assets/b     om/public/sea
Hayden Marcus                   CALA     www.cnggl rochures/s      rch/d_cprofile
613-723-3300 Ext. 2225          EMEA     obalservic vc3167de       .jsp?search=
hayden@cngglobalservices.com     NA      es.com     v.pdf      -   1&i=1525       -


                                                   http://www
                                                   .avaya.co
                                                   m/master-
                                                   usa/en-         https://devco
                                                   us/resourc      nnect.avaya.c
                                                   e/assets/b      om/public/sea
Chris Herring                           www.instru rochures/       rch/d_cprofile
913-307-8870                            ments.co mis3697d          .jsp?search=
chrish@instruments.com         NA, EMEA m          ev.pdf     -    1&i=2155         -
                                                                   https://devco    http://www
                                                                   nnect.avaya.c    .avaya.co
                                                                   om/public/sea    m/gcm/m
                                                                   rch/d_cprofile   aster-
                                                                   .jsp?search=     usa/en-
                                                                   1&i=133          us/corpor
                                                                                    ate/allianc
                                APAC
                                                                                    es/alliance
Christopher Rajiah              CALA     www.extre                                  /companie
678-467-9121                    EMEA     menetwor                                   s/extreme
crajiah@extremenetworks.com      NA      ks.com    -           -                    v30.htm
                                                                                               http://www
                                                                                               .avaya.co
                                                                                               m/gcm/m
                                                                                               aster-
                                                                                               usa/en-
                                                                                               us/corpor
                                                                                               ate/allianc
                               APAC                                                            es/alliance
Gail Wragg                     CALA                                                            /companie
908-953-7824                   EMEA   www.ibm.c                                                s/ibmv30.
gwragg@us.ibm.com               NA    om         -            -
                                                              (1)
                                                                              -                htm
                                                 http://www
                                                              http://www.
                                                 .avaya.co    avaya.com/
                                                 m/gcm/m      master-
                                                 aster-       usa/en-
                                                 usa/en-      us/resource/
                                                 us/resourc   assets/casest   https://devco
                                                              udies/Midwe
                                                 e/assets/b                   nnect.avaya.c
                                                              sternHospital
                               APAC              rochures/i                   om/public/sea
                                                              sandClinics_F
Chuck Blethen                  CALA   www.iq-    q-           inal_Dev.pdf    rch/d_cprofile
612-243-5110                   EMEA   services.c services.p   (2)             .jsp?search=
CBlethen@IQ-Services.com        NA    om         df           http://www.     1&i=277          -
                                                 http://www   http://www      https://devco    http://www
                                                 .avaya.co    .avaya.co       nnect.avaya.c    .avaya.co
                                                 m/master-    m/master-       om/public/sea    m/gcm/m
                                                 usa/en-      usa/en-         rch/d_cprofile   aster-
                                                 us/resourc   us/resourc      .jsp?search=     usa/en-
                                                 e/assets/b   e/assets/c      1&i=562          us/corpor
                                                 rochures/    asestudie                        ate/allianc
                               APAC
                                                 mis3368.p    s/mis3173                        es/alliance
Dante Gordon                   CALA              df           .pdf                             /companie
978-589-0352                   EMEA   www.junip                                                s/junipern
dgordon@juniper.net             NA    er.net                                                   etworks.ht
                                                 http://www                   https://devco
                                                 .avaya.co                    nnect.avaya.c
                                                 m/master-                    om/public/sea
                                                 usa/en-                      rch/d_cprofile
                                                 us/resourc                   .jsp?search=
                                                 e/assets/b                   1&i=422
                                                 rochures/l
                                                 b2838dev.
Amit Kulkarni                                    pdf
Amit.kulkarni@litescape.com    APAC   www.litesc
650-292-0359                  EMEA NA ape.com                 -                                -
                                               (1)
                                               http://www
                                               .avaya.co
                                               m/master-
                                               usa/en-
                                               us/resourc                        https://devco
                                               e/assets/b                        nnect.avaya.c
                                               rochures/                         om/public/sea
Dan Nelson                                     uc3719de                          rch/d_cprofile
888-288-5470 Ext. 5178              www.multit v.pdf (2)                         .jsp?search=
dnelson@multitech.com         NA    ech.com http://www -                         1&i=45         -




                                                                                 https://devco
                                                                                 nnect.avaya.c
                             APAC                                                om/public/sea
Todd Lehmann                 CALA                                                rch/d_cprofile
214-423-2800                 EMEA   www.objec                                    .jsp?search=
todd.lehmann@objecttel.com    NA    ttel.com  -                 -                1&i=479        -
                                              (1)               (1)
Graham Wilson
                                              http://www        http://www
gwilson@plantcml.com                          .avaya.co         .avaya.co
                                    www.plant m/master-         m/master-
or contact                          cml.com usa/en-             usa/en-
Scott Alfieri                       or        us/resourc        us/resourc       https://devco
salfieri@dccusa.com                 www.dccu e/assets/b         e/assets/b       nnect.avaya.c
                                    sa.com    rochures/l        rochures/i       om/public/sea
or contact                          or        b3089dev.         nd3000de         rch/d_cprofile
Joel Polletta                CALA   www.telco pdf (2)           v.pdf (2)        .jsp?search=
jpolletta@telcontrol.com      NA              http://www
                                    ntrol.com (1)               http://www
                                                                (1)
                                                                                 1&i=137        -
                                                 http://www.    http://www.
                                                 avaya.com/g    avaya.com/g
                                                 cm/master-     cm/master-
                                                 usa/en-        usa/en-
                                                 us/resource/   us/resource/f
                                                 assets/broch   ilter.htm&Filt   https://devco
                                                 ures/gcc282    er=Segment:
                                                                                 nnect.avaya.c
                                                 5dev.pdf (2)   DeveloperCo
                             APAC                                                om/public/sea
                                                 http://www.    nnection;Typ
Richard Le Grand             CALA                avaya.com/g    e:Case%20S       rch/d_cprofile
609-409-3636 Ext.124         EMEA   www.reals    cm/master-     tudies;Collect   .jsp?search=
richard@realsoftinc.com       NA    oftinc.com   usa/en-        ionSearch:Eu     1&i=430        -
                                              (1)
                                              http://www
                                              .avaya.co
                                              m/gcm/m
                                              aster-
                                              usa/en-          https://devco
                                              us/resourc       nnect.avaya.c
                                              e/assets/b       om/public/sea
Glen Berg                           www.reds rochures/l        rch/d_cprofile
847-728-0331                        kytech.co b2407dev.        .jsp?search=
gberg@redskytech.com          NA    m         pdf (2)    -     1&i=55         -




                                                               https://devco
                                                               nnect.avaya.c
                                                               om/public/sea
Rito Salomone                APAC                              rch/d_cprofile
905-576-4575                 EMEA   www.telec                  .jsp?search=
rsi@telecost.com              NA    ost.com   -            -   1&i=346        -




                                                               https://devco
                                                               nnect.avaya.c
                                                               om/public/sea
Carol De Phillips                                              rch/d_cprofile
252-321-0196                        www.rcsal.                 .jsp?search=
cdephillips@rcsal.com         NA    com        -           -   1&i=329        -


                                                http://www
                                                .avaya.co
                                                m/master-
                                                usa/en-        https://devco
                                                us/resourc     nnect.avaya.c
                                                e/assets/b     om/public/sea
Detta Donoghue                      www.sdcs rochures/l        rch/d_cprofile
603-629-4242                 APAC   olutions.co b3714dev.      .jsp?search=
ddonoghue@sdcsolutions.com    NA    m           pdf        -   1&i=56         -
                                                                                             https://devco
                                                                                             nnect.avaya.c
                                                 APAC                                        om/public/sea
             Robert Hankin                       CALA      www.starfi                        rch/d_cprofile
             908-203-4683                        EMEA      shassociat                        .jsp?search=
             rhankin@starfishassociates.com       NA       es.com     -           -          1&i=1387       -


                                                                      http://www
                                                                      .avaya.co
                                                                      m/master-
                                                                      usa/en-                 https://devco
                                                                      us/resourc              nnect.avaya.c
                                                                      e/assets/b              om/public/sea
             Gerard Shallo                                            rochures/l              rch/d_cprofile
             212-951-7612                                 www.xtend b2522dev.                 .jsp?search=
             solutions@xtend.com                    NA    .com        pdf         -           1&i=71         -
ges that are not reflected here. Every attempt will be made to keep the information on this sheet current throughout the year; however, it
bove is correct.
hroughout the year; however, it
HEALTHCARE
DevConnect Landing Page:                             www.avaya.com/devconnect
Alliances Landing Page:                              http://www.avaya.com/gcm/master-usa/en-us/corporate/

Ecosystem
Member    Solution
          CommView Call Accounting                   Solution Category
          Compliant with Avaya Communication
          Manager.

            CommView is a Web-based, call
            accounting solution for all Avaya systems.
            It provides business and IT managers
            with call usage, telecom expense and
            activity reports that measure team         Billing
            productivity, reduce phone expense and Call Accounting
@Comm       pinpoint traffic bottlenecks. CommView
            Avaya Interactive Response Custom IP Telephony
            Applications
            Compliant with Avaya Interactive
            Response.

            Applications for all levels of government
            include those serving departments of
            revenue, motor vehicles and vessel
            registrations, wildlife, environmental and Custom Application Development
            health, retirement and health services,    Custom Voice Prompt Services
Accuvoice   and professional standards offices among Speech Recognition
            Connect
            Compliant with Avaya Meeting
            Exchange® Conferencing Solution.

            The new Connect 6 elevates online
            training, marketing, sales and Web
            conferencing to a whole new level,
            delivering high-impact communications
            everyone can access instantly. Connect is
            a rich Web communication system that      Call Control/Routing
Adobe       lets users reach their audience anytime
            OnDemand SIP™                             Custom Application Development
            Compliant with Avaya Communication
            Manager and Avaya SIP Enablement
            Services.

            AGN Networks‘ OnDemand SIP service
            allows customers to seamlessly
            interconnect Avaya IP Office Solution and
            Avaya Communication Manager to the
AGN         global PSTN via a virtual trunk across the
Networks    Internet. In other words, OnDemand SIP Service Provider Access Trunking
             AIM Performance Suite Version 6
             Compliant with Avaya Call Management
             System.

             AIM Performance Suite delivers best
             practices business process improvement
             modules that help
             motivate, measure and manage agent
             and contact center performance. This      Call/Contact Center
AIM          process improvement is driven by a        Data Reporting/Warehousing
Technology   process automation engine integrated
             AlarmPoint Enterprise & AlarmPoint        Multi-media Contact Center
                                                       Call/Contact Center
             Professional                                Data Reporting/Warehousing
             Compliant with Avaya Communication          Field Services
             Manager, Avaya Infrastructure and Avaya     Help Desk
             Media Gateways.                             Infrastructure Management
                                                         IP Telephony
             AlarmPoint is a critical notification and   Managed Services
             resolution solution sending critical event Messaging
             details to personnel on the device of their Mobility
AlarmPoint   choice, including voice messages to         Multi-Vendor Integration
Systems      landline and mobile telephones, as well as Proactive Contact
             IntelliCenter
             Compliant with Avaya Communication
             Manager.

             Altura Communication Solutions®
             IntelliCenter provides high-end contact
             center functionality for small and mid-
             sized contact centers. It offers an
Altura       extensive range of call handling options, Call/Contact Center
Communicati supervisor controls, agent interaction     IP Telephony
             methods and contact center management
on Solutions Amcom Phone Server and Operator Multi-media Contact Center
             Saver
             Compliant with Avaya Communication
             Manager.

             Amcom Phone Server and Operator Saver
             provide CTI applications that are adjunct
             to the Smart                              Attendant Console
             Console Workstation.                      Call Control/Routing
Amcom                                                  IP Telephony
Software     CTI Smart Center PC Console               Speech Recognition
             AMC Telephony Connector for Avaya
             Computer Telephony
             Compliant with Avaya Communication
             Manager.

             AMC solutions for Avaya Computer
             Telephony (CentreVu) provide pre-
             packaged, server-based
             integration that deliver real-time        Call/Contact Center
AMC          connectivity with such leading CRM        Multi-media Contact
Technology   applications as SAP, Siebel,
             InfraStruXure                             Screen Pop
             Compliant with Avaya IP Office Solution.
             InfraStruXure® fully integrates power,
             cooling, rack, management, security and
             services. This on-demand architecture
             allows the selection of standardized
             components to create a solution through
             modular and mobile configurations.
American     InfraStruXure is available for any IT
Power        environment, from wiring closets to large Infrastructure
Conversion   data centers. The APC InfraStruXure
             Infinity System                           Infrastructure Management
             Compliant with Avaya Communication
             Manager.
             The patented, award-winning Infinity
             contact center system is specifically
             designed to provide contact center
             owners with the most reliable service,
             technology and support. Infinity is an
             innovative design that offers messaging
             and voice processing, digital switching
Amtelco      and complete statistics. A solution for
             Compliant with Avaya Communication        Call/Contact Center
             Manager, Avaya SIP Enablement Services
             and Avaya IP Office Solution.

             Aruba Mobility Controllers                Infrastructure
             Aruba Networks‘ Mobility Controllers      Infrastructure Management
             centralize the mobility, security and     Mobility
             management of wireless                    Security
             environments.                             Solution Architecture
Aruba                                                  Wireless LAN
Networks     Aruba Controlled Access Points            Wireless Telephony
             MARATHON EVOLUTION, MARATHON
             EVOlite and EVOip
             Compliant with Avaya Communication
             Manager and I55.

             ASC‘s Call Recording Solution for Avaya,   Call/Contact Center
             an integrated communications recording     Custom Application Development
             system, works                              Quality Monitoring/Management
             with the Avaya Communication Manager       Recording – Voice/Digital
             and Avaya Integral I55 und I33, to         Screen Capture
ASC          SIP-enabled and circuit-switched
             preserve VoIP i75 voice over wireless      Speech Recognition
             fidelity (VoWiFi) handset
             Compliant with Avaya Communication
             Manager with SIP Enablement Services
             (SES).

             This solution allows the rugged, purpose-
             built i75 Medic and i75 Protector handsets
             to register as SIP extensions on the Avaya Mobility
             Communication Manager with SES.            Wireless LAN
Ascom (US)   AT&T Managed IP Telephony and              Wireless Telephony
             LAN Service with Avaya
             Communication Manager provides an
             end-to-end fully-managed solution
             offered with embedded Avaya Global
             Services.

             Customer managed Avaya IP                  Call/Contact Center
             Solutions provided by AT&T and             IP Telephony
             packaged with AT&T network,                IP Telephony and LAN Service
AT&T         transport and professional services
             AtHoc IWSAlerts™                           Managed VoIP
             Compliant with Avaya Communication
             Manager, Avaya Softphone, Avaya IP
             Telephones, Avaya SIP, Enablement
             Services and Avaya SIP Application
             Server.
                                                        911
             IWSAlerts is a commercial-off-the-shelf    Messaging
             (COTS) offering that transforms an         Security
             organization‘s existing IP network,        Unified Messaging
AtHoc        telephone and text messaging               Workforce Management
               etalk Qfiniti Trunk Side Recording
               (AES)
               Compliant with Avaya Communication
               Manager.

               This version does trunk side/compliance
               recording.
                                                           Multi-media Contact Center
               etalk Qfiniti Quality Assurance             Quality Monitoring/Management
Autonomy       Recording (AES/CMAPI)                       Recording – Voice/Digital
etalk          Telecom with Avaya Communication
               Compliant Billing Enterprise,               Screen Capture
               Professional
               Compliant with Avaya Communication
               Manager.

               Avotus Intelligent Communications
               Management (ICM) provides the
               information necessary to assess and
               proactively control usage in a              Billing
               communications environment. It collects     Call Accounting
Avotus         and organizes raw calling data into
               Reliable VoIP with SIP Trunking             IP Telephony
               Compliant with Avaya Communication
               Manager and Avaya SIP Enablement
               Services.

               BandTel‘s Virtual Central Office (VCO) is
               the only service on the market to provide   Call/Contact Center
               Avaya customers a fail-safe architecture,   Call Control/Routing
               high Quality of Service (QoS) and           Multi-media Contact Center
               complete echo cancellation. The network     Provider Access Trunking
BandTel        is designed to optimize bandwidth and
               Siebel Integration Suite                    Telecommuting
               Avaya Computer Telephony for Siebel (6
               and 7), Avaya Interaction Center (AIC) for
               Siebel 7, Avaya Predictive Dialing System
               for Siebel (6 and 7), implementations. Pre-
               sales, technical and architecture reviews,
               assistance with Siebel server               Call/Contact Center
               specifications, Siebel-CTI design, custom Custom Application Development
Blackbird      Siebel code, Siebel Tools configuration;    Multi-media Contact Center
Professional   CT4S6/7 installation, configuration,        Multi-vendor Integration
Services       testing, customization, production          Project Management
             System Integrator
             Buoyant Technologies core competencies
             and certifications range from IP
             Telephony to messaging integration to
             Linux development. The company‘s staff
             designs, deploys, and trains with a market- Call/Contact Center
             defining standard of quality.               Custom Applications Development
                                                         Messaging
             • IP and TDM telephony, including SMB       Multi-media Contact Center
Buoyant      and ECG Solutions.                          Multi-Vendor Integration
             CallCopy Audio and Desktop Screen Solution Architecture
Technologies • Voice and data networking consulting.     911
               Recording                                   Call/Contact Center
                                                           Custom Voice Prompt Service
               Compliant with Avaya CallMaster® VI         Help Desk
               Telephones, Avaya Communication             Hosted Solutions
               Manager, Avaya Contact Center Express,      Multi-media Contact Center
               Avaya Interactive Response, Avaya IP        Quality Monitoring/Management
               Office, Avaya Softphone, Avaya IP           Recording Voice/Digital
               Telephones, Avaya Gateways, Avaya           Screen Capture
               Merlin Magix® Integrated System, and        Speech Recognition
CallCopy       Avaya SIP Enablement Services.
               AgentView®                                  Test & Monitoring
               Compliant with Avaya Call Management
               System and Avaya Proactive Contact.

               AgentView® Enterprise puts meaningful
               real-time metrics in front of the right
               person at the right time and place. This
               enables the workforce to self-manage
               more effectively to meet the goals of the   Call/Contact Center
Centergistic   contact center. AgentView collects data     Multi-vendor Integration
Solutions      from Handset Management System,
               Citel Avaya Call Gateway                    Wall Boards
               Compliant with Avaya SIP Enablement
               Services.

             The Citel Handset Gateway allows digital
             and analog to work with IP switches and
             hosted VoIP applications through SIP or
             proprietary integrations. The Citel
             Handset Gateway is a customer site            Call Control/Routing
Citel        product that interfaces through an            Infrastructure
Technologies ethernet port.                                IP Telephony
              Citrix Legal Application
              Compliant with Avaya G250 Media
              Gateway, Avaya 4600 and 9600 Series IP
              Telephones.

              The Citrix Legal Application integrates
              telephony into the legal business process.
              The application enables attorneys to use a
              simple Web-based application to first
Citrix        point and click on the correct client name, Billing
Systems       MAX™ the associated matter code, and
              click on IP SIP conference phone and Custom Application Development
              MAXAttach™ IP SIP conference
              phone system
              Compliant with Avaya Communication
              Manager and Avaya SIP Enablement             Education
              Services.                                    Government
                                                           Healthcare
              With MAXAttach™ IP and MAX IP,               Hospitality
ClearOne      customers with SIP-based VoIP systems        Manufacturing
Communicati   can now enjoy outstanding audio clarity      Retail
ons           and superior room coverage. The
              Codima Toolbox                               Transportation
              Compliant with Avaya Infrastructure.

             Codima Toolbox brings a beginning-to-
             end solution that is compliant with all
             Avaya Systems. Organizations globally
             benefit from the unique capability to scale
             and integrate versatile agent less tools      Infrastructure
             and modules that are easy-to-learn, use       Infrastructure Management
Codima       and deploy, providing time to value and       Quality Monitoring/Management
             helping manage networks successfully.
Technologies Colubris Networks 1250, Colubris              Test & Monitoring
              Networks 320
              Compliant with Avaya Communication
              Manager and Avaya IP Office Solution.

              Colubris offers the world‘s first Intelligent
              MultiService WLAN System – a modularly
              scalable, cost-effective system that
              enables enterprises and service providers
Colubris      to deliver multiple, converged business       Infrastructure
Networks      services and applications over a single       Mobility
               Avaya Messaging Solutions
               CRI provides consulting, implementation
               and related professional services,
               including System Design, System
               Integration, System Education and
               System Management.

            • System Design is the foundation for a
Communicati successful deployment. The first step is Custom Application Development
on          for Communication Resources‘ sales       Messaging
Resources   engineers to perform a discovery of what Unified Messaging
            e-IVR Standard
               e-IVR Standard Application Bundle is a
               self-service IVR software bundle for all
               Avaya PBX offerings.
                                                           Call/Contact Center
               The software bundle includes an             Call Control/Routing
               automated attendant, audio bulletin         Custom Application Development
               board, fax-on-demand, survey form filler,   Recording – Voice/Digital
               and a data locator.                         Screen Pop
Computer                                                   Self-Service IVR
Instruments In addition to these telephony solutions
            Customer Care Healthcheck                      Voice Mail/Unified Messaging
            Convergys Corporation provides
            consulting and professional services for
            Avaya call center customers.

               The Customer Care Health Check spans        Business Consulting
               the breadth of a customer care operation    Call/Contact Center
               – from business process alignment and       Help Desk
               talent management to customer               Hosted Solutions
               interaction and infrastructure. Companies   Managed Services
Convergys      receive a specific assessment of its care   Multi-media Contact Center
               Custom Solutions
               The solutions that ACT provides include,
               but are not limited to: Avaya Interaction
               Center – Operational Analyst, Avaya
               Contact Center Express – Avaya Contact      Call/Contact Center
               Center Solutions, Avaya Reporting           Custom Application Development
               Platforms, Avaya Modular Messaging,         Messaging
Cross          Avaya Training, Avaya Speech                Multi-media Contact Center
Professional   Applications, Avaya IP Telephony and        Multi-vendor Integration
Services       convergence applications.                   Solution Architecture
            Custom Solutions
            DDV offers consulting, professional          Call/Contact Center
            services, and system integration for Avaya   Custom Application Development
Digital     Interactive Response, Avaya Interaction      Multi-media Contact Center
DataVoice   Center and Avaya Contact Center.
            DV 2000                                      Multi-vendor Integration
            Compliant with Avaya IP Office Solution,
            Avaya Communication Manager, Avaya
            PARTNER®
            Advanced Communications System and
            Avaya MERLIN MAGIX® Integrated
            System.

            DuVoice‘s DV4 and DV2000 provide voice Messaging
            mail and automated attendant for           Property Management
DuVoice                                       IP
            hospitality applications on AvayaDC Office Voice Mail/Unified Messaging
            Avaya Range of AC UPS and
            power protection systems
            Compliant with Avaya Communication
            Manager and Avaya Infrastructure.

            Eaton manufactures the Avaya range of
            UPSs and DC products, which provide the
            highest levels of protection for today‘s
            demanding applications. With products
            ranging from 500VA through to 30kVA the
Eaton       OneSight® for Contact Centers home Infrastructure
            Avaya UPS can cover solutions from
            Compliant with Avaya Interactive
            Response.

            Based on Empirix‘s patented Hammer
            technology, OneSight® is a proactive,
            automated monitoring solution that
            enables contact center managers to view
            application and system performance data
            in a single, Web-based interface.       Hosted Solutions
Empirix     OneSight generates actual calls that    Test & Monitoring
             Enkata Talent and Performance
             Management for Avaya Users
             Compliant with Avaya Communication
             Manager and Avaya Call Management          Call/Contact Center
             System.                                    Call Control/Routing
                                                        Data Reporting/Warehousing
             The Enkata Contact Performance Suite       Help Desk
             helps businesses improve contact center    Hosted Solutions
             metrics by providing managers with an      Multi-media Contact Center
Enkata       integrated view of center and employee     Quality Monitoring/Management
Technologies performance, coupled with the analytics
             Envox CT Connect™                          Workforce Management
             Compliant with Avaya Communication
             Manager.

             Envox CT Connect™ enables business
             applications to manage, monitor and
             control calls across multiple locations
             within mixed telephony switching           Call/Contact Center
             environments. The software supports the    Call Control/Routing
Envox        leading PBX/ACDs and IP communication      IP Telephony
Worldwide    environments. Envox CT Connect provides    Workforce Management
                                                        Contact Center
             Avaya and Extreme Networks provide     Infrastructure
             powerful new approaches to help simplify
                                                    Infrastructure Management
             management, improve performance,       Integrated Security Appliance
             increase visibility and streamline     IP Office
             operations, including:                 Managed Services
                                                    Mobility
             **Unifying Extreme Networks EPICenter® Security
             management software and Avaya          Switch Administration/MAC
Extreme      Integrated Management software to      Unified Communications
Networks     provide real-time insight into and
             Firetide Multi-Service Mesh Network Wireless
             management of network events.
             Compliant with Avaya Communication
             Manager, Avaya Infrastructure, Avaya
             Wireless Solution, and Avaya IP Office
             Solution.

             Firetide Multi-Service Mesh Network
             provides a high-capacity wireless mesh     Infrastructure
             backbone system for outdoor and indoor     Mobility
             networks. Designed for maximum             Wireless LAN
Firetide     performance, scalability, mobility, and    Wireless Telephony
             Virtual Speech Agent Suite

             Fluency Voice Technology Ltd. is the
             developer of the Virtual Speech Agent
             (VSA) Suite™, a fully-
             integrated speech recognition application
             suite that enables callers to use several
             self-service options by speaking naturally
Fluency      as if to a live agent. The VSA Suite™
Voice        integrates with Avaya Interactive          Call/Contact Center
Technology                Avaya Voice Portal and Avaya Speech Recognition
             Response, SuperX
             FastIron
             Compliant with Avaya Infrastructure.

             Foundry‘s FastIron SuperX Layer 2/3
             modular switch is built to deliver high-
             performance Gigabit Ethernet, 10-Gigabit
             Ethernet and advanced networking               Infrastructure
             solutions for tomorrow‘s mission-critical      Infrastructure Management
             and today‘s increasing security needs.         IP Telephony
Foundry      Foundry‘s FastIron SuperX is built with        Security
Networks     high-performance ASICs to deliver high-
             IC 7.1 Client GUI                              Telecommuting
             Compliant with Avaya Interaction Center
             (AIC).

             SimpliAgent for AIC 7.1 provides more
             customer flexibility than with previous AIC
             clients. Available in either a thick or zero   Call/Contact Center
             install client, SimpliAgent provides a         Multi-media Contact Center
             smaller footprint on the agents‘ PC or         Multi-vendor Integration
             zero install/platform independency (zero       Proactive Contact
Geomant      Global Crossing VoIP Professionaland
             install client), more of an Avaya ―look        Solution Architecture
             Services
             Compliant with Avaya Communication
             Manager and Avaya SIP Enablement
             Services.

             Global Crossing‘s VoIP Professional
             Services are strategic business solutions
             delivered to enterprises, across industries,
Global       operating a global WAN. The practice is
Crossing     delivered via a four-phase process:          Service Provider Access Trunking
             Voice Professional Services
             GM Voices Inc. is a global leader in the
             production of prerecorded voices that are
             used on any automated voice application.
             The company develops brand-consistent,
             prerecorded voice personas, prompts,
             messages and greetings used by a wide
             range of technologies, including IVR,
             speech recognition, automated attendant,
             voice mail, GPS navigation and website    Call/Contact Center
GM Voices    audio guides.
             Vonetix 3.5™                              Recording Voice/Digital
             Compliant with Avaya Interactive
             Response.

             Vonetix™ provides a single infrastructure
             for integrating IVR applications and
             speech recognition technologies with an
             enterprise‘s existing customer
             communication interfaces. Vonetix offers     Call/Contact Center
Gold         a portfolio of plug-ins to further enhance   Speech Recognition
Systems      connectivity and allow the enterprise to
             WirelessIP5000-A handset,                    Voice Recognition
             WirelessIP3000 handset and WPA2
             Security with 802.1/TLS Protocol
             Compliant with Avaya SIP Enablement
             Services, and Avaya Communication
             Manager using the Meru and Aruba
             wireless network.

              • WirelessIP5000-A handset: SIP RFC
              compliant phone offering 802.11e (WMM) Mobility
              and 802.11i (WPA2) compliance.
Hitachi Cable Avaya and IBM Integrated IP Features Wireless Telephony
                                                       911
              Telephony                                Business Consulting
              Compliant with Avaya IP Telephony        Call/Contact Center
              Solutions.                               Call Control/Routing
                                                       Enterprise Application Integration
              IBM Global Technology Services (GTS)     Field Services
              has established an IP Telephony          Hosted Solutions
              migration practice based on implementing Infrastructure
              Avaya IP telephony solutions. This       Infrastructure Management
              practice targets large enterprise        IP Telephony
IBM           customers and mid-size enterprise        Managed Services
               The TotalView Workforce
               Management System
               Compliant with Avaya Call Management
               System.

               TotalView Workforce Management
IEX            provides a single, comprehensive solution
Corporation,   to drive contact center performance. By
a NICE         enhancing performance, improving          Call/Contact Center
Systems Ltd.   resource planning, streamlining time-     Multi-media Contact Center
company                    tasks and 500, 501 data
               consuming300, 301, integrating MP 501, Workforce Management
               Igeacom
               600, 601, 700, 701 and Peripherals
               Compliant with Avaya Communication
               Manager and Avaya IP Office Solution.

               The core of the solution is the
               communications server, linking various
               functions and systems together. Dial tone,
               provided by the server, handles the nurse
IgeaCare       call function. Emergency calls are placed
Systems        from the Solutionsor patient‘s room by
               Custom resident‘s                          Call Control/Routing
               InfinityCTI offers consulting, professional
               services, and system integration for Avaya
               Interactive
               Response, Avaya Call Management
               System and Avaya Contact Center
               Express. Examples of solutions delivered
               include:                                      Call/Contact Center
               • Voice Enabled Directory Services.           Custom Application Development
               • Customer Self Help Systems.                 Multi-media Contact Center
InfinityCTI    • Employee Time Entry Systems.                Multi-vendor Integration
                                                             Attendant Console
               Infor CRM Solution (formerly               Billing
               Epiphany)                                  Call/Contact Center
               Compliant with Avaya Interaction Center. Call Control/Routing
                                                          Corporate Hoteling
               Infor‘s CRM solution provides the tools a Custom Applications Development
               company needs to engage customers in a Enterprise Application Integration
               multi-channel,                             Field Services
Infor          closed-loop dialogue that nurtures loyalty Geographical Information Services
Software       to clients, products and services, and     Help Desk
Solutions      improves its bottom-line results.          Messaging
              Inova Performance Suite
              Compliant with Avaya Call Management
              System.

              The Inova Performance Suite offers a
              single platform for capturing and
              communicating key metrics, providing       Call/Contact Center
              agents, supervisors and management         Data Reporting/Warehousing
              with a real-time and historical view of    Multi-vendor integration
Inova         operational performance that cuts across   Screen Pop
Solutions     Avaya systems and Response and
              vendor Interactive multiple contact        Wall Boards
              Avaya Voice Portal Custom Solutions
              Custom application development and
              services for Avaya Interactive Response
              and Avaya Voice
              Portal working with the Avaya
              Communication Manager platform.            Call/Contact Center
              Deliverables include the INI               Call Control/Routing
              trademarked Project Life Cycle Process,    Custom Application Development
Interactive   which addresses customer business needs    Speech Recognition
Northwest     by focusing on
              InfortelSM Select                          Switch Administration/MAC
              Compliant with Avaya Communication
              Manager.

           Infortel Select is a call accounting product
           designed for companies with as few as 50
           stations to well over 100,000 stations. It
ISI        is available in both on-site and outsourced
Telemanage configurations, and includes full Web        Billing
ment       accessibility for management and             Call Accounting
Solutions  reporting.
           USB/e911 Headsets and Adapter                IP Telephony
              Compliant with Avaya Softphone.

            The ―GN 8120 USB‖ combines a digital
            USB-to-headset adapter with inline soft
            phone call controls for quick and easy
            access to the most common calling
            functions on the Avaya Softphone. By
            simply pressing one or a combination of
JABRA (a GN the inline buttons, users can answer/hang
Company)    up calls, place calls on hold, speed dial, Mobility
             Jacada WorkSpace
             Compliant with Avaya Communication
             Manager.

             Jacada® WorkSpace is an intuitive,
             unified service desktop that seamlessly
             integrates Avaya‘s product offerings with
             the many applications and tools on an       Call/Contact Center
             agent‘s desktop.                            Enterprise Application Integration
                                                         Multi-media Contact Center
Jacada       Jacada® WorkSpace 600v3
             KIRK Wireless Server                        Multi-Vendor Integration
             Compliant with Avaya IP Office Solution.

            IP-DECT solution (H.323) for up to 1500
            wireless users. Extended coverage is
            available through the use of KIRK
KIRK        Repeaters. It is available for all markets
telecom A/S with a complete line of wireless handsets
(a          available, ranging from office handsets to
SpectraLink ATEX-approved handsets. The solution
Company)    also includes advanced messaging           Mobility




             Avaya Interactive Response Custom
             Solutions
             LeadingC offers consulting, professional
             services and system integration, and can
             develop custom solutions to enhance the     Call/Contact Center
LeadingC     performance of customers‘ IVR systems.
             Monet Workforce Management                  Custom Application Development
             System
             Compliant with Avaya Call Management
             System.

             Monet Workforce Management System
             delivers a powerful and affordable
             workforce management solution for
             contact centers from 25 - 1,000 agents.
Left Bank    Features include accurate forecasting of    Call/Contact Center
Solutions    workloads, agent scheduling, intra-day      Workforce Management
             DynaRep
             Compliant with Avaya Communication
             Manager.

             ActionSuite Server (certified by Avaya as
             the DynaRep application) is a high-level
             product family that enables companies to
             quickly and easily bring the benefits of
             CTI to applications. It transparently
             integrates computer-based caller          Call/Contact Center
Line4        information with switch-based call
             Meru WLAN System                          IP Telephony
             Compliant with Avaya Communication
             Manager and Avaya IP Office Solution.

             The Meru WLAN System offers the only
             Wi-Fi certified WLAN system that delivers
             a single wireless infrastructure for toll-
             quality voice and high-density data, all
             with superior total cost of ownership.     Mobility
Meru         Combining centralized security and         Wireless LAN
Networks     management with system-wide air traffic Wireless Telephony
             Small and Medium Business Solution
             Microsoft Dynamics CRM with Avaya
             IP Office Solution
             The Avaya IP Office Customer
             Management solution integrates the call
             routing and contact center capabilities of
             the Avaya IP Office with the database and
             reporting technology of the Microsoft®
             Dynamics ™ CRM (MS-CRM) application.
             When a call comes in, the Avaya IP Office Call/Contact Center
Microsoft    sends
             MC50information about the caller to the Mobility
             Compliant with Avaya Communication
             Manager.

             The MC50 from Motorola is first in a class
             of mobile computers that combine an
             enhanced Personal Digital Assistant (PDA)-
             style form factor with optimal
Motorola     performance to operate enterprise-level
Enterprise   applications. This small, lightweight      Wireless LAN
Mobility     mobile computer features advanced data Wireless Telephony
              Mutare Software has focused its
              development efforts in 3 key business
              segments. Those being:
              • Unified Communications
              • Business Continuity and
              • Specialized Solutions                       Unified Messaging
                                                            Unified Communications and
              In the area of Unified Communications         Mobility
              Solutions, Mutare‘s flagship application is   Disaster Recovery
Mutare        Enabled Voice Mail or EVM. EVM allows         Compliance
Software      users on legacy Avaya Quickplatforms
              Compliant with messaging Edition and          Notification
              Avaya IP Office Solution.

              Initially, NETGEAR and Avaya are working
              together to define, test, and market a
              defined VoIP solution for a sub-20 seat
              office. Creating marketing materials and
              support procedures to ensure proper
              reseller engagement and end customer     Infrastructure
              experience, both companies are working Security
NETGEAR       together to market the Avaya Quick
              N-Focus                                  Telecommuting
              Compliant with Avaya Call Management
              System, Avaya Communication Manager
              and Avaya Contact Center Solutions.           Call Accounting
                                                            Call/Contact Center
            N-Focus is a Web-based performance              Custom Applications Development
            analysis and reporting tool for Avaya           Data Reporting/Warehousing
            contact centers. N-Focus provides a             Enterprise Application Integration
NetLert     variety of real-time and historical reports     Help Desk
Communicati that offer valuable insight into contact        Hosted Solutions
ons         center business operations. Web-based
            Mobility XE                                     Wall Boards
              Compliant with Avaya Communication
              Manager, Avaya Converged
              Communications Server, Avaya IP Office,
              Avaya Softphone, Avaya Media Gateway       Field Services
              and Avaya SIP Enablement Services.         Mobility
                                                         Security
              Mobility XE from NetMotion Wireless is the Telecommuting
              industry‘s leading mobile VPN solution.    Wireless LAN
NetMotion     Unlike legacy SSL and IPSec VPNs that do Wireless Telephony
Wireless      not perform well in wireless               Workforce Management
             nGenius® Performance Manager
             Compliant with Avaya Infrastructure.

             The NetScout nGenius® System is an
             integrated solution that reveals how
             infrastructure resources are performing in
             delivering all types of converged voice,
             multimedia and business traffic. By
             viewing these details in context with        Infrastructure Management
NetScout     utilization, availability and responsiveness IP Telephony
Systems      metrics for business applications in any
             NetSensory                                   Quality Monitoring/Management
             Compliant with Avaya Communication
             Manager.

             Network Physics‘ NetSensory Solution
             Insight for VoIP is a software module that
             discovers and integrates Voice over
             Internet Protocol (VoIP) call quality
             metrics into the more than 60 network
Network      and application performance metrics        Infrastructure
Physics      offered by NetSensory application          Infrastructure Management

             Custom and Packaged Applications
             NewFound Technologies, Inc., provides a
             full range of professional services that
             support both inbound and outbound
             calling, including, but not limited to,
             Avaya Interactive Response, Avaya Voice       Call/Contact Center
             Portal, managed services and disaster         Custom Application Development
NewFound     recovery services for IVR systems and         Managed Services
             applications.
Technologies NICE Perform® RIII                            Speech Recognition
             Compliant with Avaya Communication
             Manager, Avaya Proactive Contact and
             Avaya EXPERT SystemsSM Diagnostic
             Tools.

             NICE Perform® is a fully integrated suite     Call/Contact Center
             of solutions for traditional TDM, VoIP, and   Hosted Solutions
             hybrid environments (including                Quality Monitoring/Management
             DMCC/CMAPI) that offers innovative ways       Recording – Voice/Digital
Nice         to generate insight from interactions and     Screen Capture
             Nuance Recognizer v9
             Compliant with Aaya Interactive
             Response.

            Nuance Recognizer v9 is a leading speech
            recognition engine that delivers high
            accuracy in the
            largest number of languages. v9
Nuance      automatically adapts to different acoustic Call/Contact Center
Communicati environments, including noisy              Speech Recognition
ons         environments, cell phones, and VoIP. V9 Unified Messaging
            CallAttendant Office™
             Compliant with Avaya MERLIN MAGIX®
             Integrated System and Avaya IP Office
             Solution.

            CallAttendant Office™ turns a company‘s
            existing phone system into a new
            competitive advantage with Unified
Objectworld Communications software for the            Messaging
Communicati Microsoft Windows platform, fully          Unified Messaging
ons         integrated with ActiveTelephony
            Comprehensive IP Directory and             Voice Mail/Unified Messaging
                                                       Attendant Console
             Solutions, IT Expertise and Managed       Call/Contact Center
             Services                                  Data Reporting/Warehousing
             Compliant with Avaya Communication        Enterprise Application Integration
             Manager and Avaya Hosted Solutions.       Field Services
                                                       Geographical Information Services
            This business alliance partnership         Help Desk
            combines Orange Business Services‘ best- Hosted Solutions
Orange      in-class global, managed solutions and     Infrastructure
Business    support with Avaya‘s industry-leading IP Infrastructure Management
Services    telephony technology and leading market Integrated Security Appliance
            IVR Speech and CTI Solutions
            PTP offers strategic consulting,
            implementation and integration, and
            application management services in the     Business Consulting
            contact center market covering the entire Call/Contact Center
            project life cycle – from initial planning Custom Applications Development
            through ongoing maintenance and            Messaging
            support. PTP services provide:             Multi-media Contact Center
Performance                                            Multi-Vendor Integration
Technology A superior solution:                        Screen Pop
Partners                                               Solution Architecture
             Vantage Point Workforce
             Management
             Compliant with Avaya Call Management
             System and Avaya IP Office.
                                                           911
             Vantage Point is our premier enterprise       Call/Contact Center
             product featuring comprehensive               Help Desk
             scheduling, forecasting, and planning         Hosted Solutions
             functionality for complete enterprise-wide,   Multi-Vendor Integration
             multi-site, contact center workforce          Screen Pop
Pipkins      management. Avaya Video Telephony
             Compliant withThe historical data is          Workforce Management
             Solution, Avaya Communication Manager,
             Avaya IP Softphone, and Avaya Global
             Services.

             Polycom VSX 3000 video endpoint
             The Polycom VSX 3000™ is a full-              Business Consulting
             featured, integrated video conferencing       Call/Contact Center
             system for the executive office and           Multi-media Contact Center
             remote offices.                               Multi-Vendor Integration
Polycom                                                    Telecommuting




             Custom Solutions
             The Primas Group is a contact center
             system integrator with multiple technical,
             cross-industry, and consulting services       Business Consulting
             that provide businesses                       Call/Contact Center
The Primas   with improved customer service and            Custom Application Development
Group        FlexxGate efficiencies.
             operational                                   Multi-vendor Integration
             Compliant with Avaya Communication
             Manager.

             Product Support Solutions introduces the
             FlexxGate TDM/Voice over IP (VoIP)
             Media Gateway for Enterprise VoIP and
             TDM/VoIP deployments. Take advantage
Product      of VoIP capabilities in existing TDM
Support      environments through the integration of
Solutions    these newer technologies via existing         Multi-vendor Integration
              Prognosis IP Telephony Manager
              Compliant with Avaya Communication
              Manager, Avaya Servers, Avaya Media
              Gateways and Avaya Telephones.

            PROGNOSIS IP Telephony Manager is a
            specialized management tool that
            provides proactive monitoring across
PROGNOSIS Avaya and other major IP-PBX vendor
(Integrated platforms—offering support personnel a
Research)   unified Analog Port Extension overIP
            Vmux view across all their disparate IP Call/Contact Center – IP Telephony
              Compliant with Avaya Infrastructure.

            The Vmux family of voice compression
            gateways extends analog and T1 circuits
            across IP/Ethernet connections. The voice
            circuits are compressed 16:1 and are
            transparently carried across the packet
RAD Data    network, enabling use of economical,
Communicati converged packet transport while          Infrastructure
ons                                          TDM-
            continuing to use existing Avaya Voice
            Avaya Interactive Response and            IP Telephony
              Portal Custom Solutions

              Database solutions for MS SQL, Oracle,
              Sybase and DB2. JAVA/J2EE Applications
              development (VXML, SOA, JSP, and
              Servlet).
                                                           Call/Contact Center
Relational    Consulting, professional services, and       Custom Application Development
Technology    system integration for Avaya Contact         Multi-media Contact Center
Solutions     Center, CTI, and Self
              The BlackBerry® Enterprise                   Self Service
              Solution™                                    Call/Contact Center
              The BlackBerry® Enterprise Solution™ is      Corporate Hoteling
              the leading wireless platform for            Enterprise Application Integration
              connecting users to communications and       Help Desk
              information while on-the-go. It              Messaging
              provides wireless access to email, instant   Mobility
              messaging, personal information              Multi-media Contact Center
              management and enterprise applications,      Security
Research In   such as customer relationship                Telecommuting
Motion        management, sales force automation,          Unified Messaging
              Visual Rapport
              Compliant with Avaya IP Office Solution.

              Visual Rapport is a desktop productivity
              suite providing real time display of           911
              employee telephone status, instant             Attendant Console
              messaging, desktop dialing, email              Billing
              integration, call logging, file transfer and   Call Accounting
Resource      screen-pop integration. Visual Rapport is      Call Control/Routing
Software      pre-configured with an extensive library of    Managed Services
International scripts that communicate with many
              Salesforce Service and Support                 Screen Pop Center
                                                             Call/Contact
              Compliant with Avaya Communication             Call Control/Routing
              Manager, Avaya IP Office Solution, Avaya       Custom Applications Development
              Interaction Center, Avaya Softphone, and       Data Reporting/Warehousing
              Avaya IP Telephones.                           Enterprise Application Integration
                                                             Field Services
              Salesforce Service and Support is the          Help Desk
              customer service solution from                 Hosted Solutions
              Salesforce.com. Using Salesforce Service       Managed Services
Salesforce.co and Support, customers can create a            Multi-media Contact Center
m             comprehensive, fully integrated virtual
              Avaya and SAP Integrated Contact               Multi-Vendor Integration
              Center Solutions
              Compliant with Avaya Customer
              Interaction Center and Avaya Application
              Enablement Services.                           Call/Contact Center
                                                             Call Control/Routing
              Avaya Contact Center Solution integrate        Custom Applications Development
              with SAP CRM to provide communication          Enterprise Application Integration
              services for a multi-channel contact           IP Telephony
              center solution. Avaya Contact Center          Multi-media Contact Center
SAP           solution blends PC-based Console
              IntelliDESK® customer contacts from            Screen Pop
              Compliant with Avaya Communication
              Manager.

              IntelliDESK® is a PC-based console that
              accesses the SDC Comprehensive
              Database, thereby providing operators
              with a comprehensive directory with
              single keystroke access to client and
SDC           personnel status and information.              Attendant Console
Solutions     IntelliDESK allows operators to expedite       Workforce Management
            Avaya Interactive Response Custom
            Solutions
Softel      Softel offers consulting, professional     Call/Contact Center
Communicati services, and system integration for Avaya Custom Application Development
ons         Interactive Response.
            Ultra-Link™                                Multi-media Contact Center
             Compliant with Avaya Call Management
             System.

             Spectrum‘s Ultra-Link™ software delivers
             a cost-effective way to maximize
             performance with real-time access to
             metrics and critical messages. This
             software collects and distributes real-time Data Reporting/Warehousing
             and historical data from multiple data      Screen Pop
Spectrum     sources including automatic call
             Compliant with Avaya Hosted Solutions       Wall Boards
             and Avaya Infrastructure.

              Sprint Wireless Integration is on the
              leading edge of Fixed Mobile Convergence
              – the integration of wireline and wireless
              services. Sprint Wireless Integration
              extends Avaya Communication Manager
              functionality to Sprint mobile phones. All
              the key features such as Conferencing      Wireless Telephony
              Active Forwarding, four- and
Sprint Nextel and CallDirectory Connector five- digit Call/Contact Center
             The Active Directory Connector
             (ADConnector) is an auto-provisioning
             tool. It enables automation of adds,
             moves, and changes of stations and voice
             mail subscribers using Microsoft Active
             Directory.

             Telecom Dashboard
Starfish     The Telecom Dashboard is a monitoring     Custom Application Development
Associates   tool for administrators who are concerned Multi-vendor Integration
             Symon TargetVision™
             Compliant with Avaya Call Management
             System and Avaya Proactive Contact.

            The core engine of Symon TargetVision™
            transforms fragmented data into useful
            information and does so in a consolidated,
            real-time fashion that is both IT-friendly       Call/Contact Center
Symon       and affordable. It collects, transforms,         Digital Signage
Communicati and distributes enterprise data to mobile        Multi-vendor Integration
ons         communications devices, desktops, LED
            Talisma CIM                                      Wall Boards
             Compliant with Avaya Communication
             Manager and Avaya IP Telephones.

             Talisma Knowledgebase
             Create, organize, and distribute common
             responses and other content to audiences
             through numerous methods across self
             and assisted service channels. Talisma
             Knowledgebase enhances article life cycle
Talisma      administration, coordinates article ratings Call/Contact Center
             Tandberg’s MXP video systems and            Business Consulting
             MPS videoconferencing bridges               Call/Contact Center
             Compliant with Avaya Communication          Custom Applications Development
             Manager and Avaya IP Telephones.            Enterprise Application Integration
                                                         Help Desk
             Tandberg‘s MXP video systems and MPS Hosted Solutions
             bridges are compliance-tested by Avaya      Managed Services
             for compatibility with Avaya                Multi-media Contact Center
             Communication Manager, Avaya‘s industry- Multi-Vendor Integration
             leading IP telephony solution. Seamless     Offshore Consulting Services
Tandberg     integration of video
             TASKE Contact with familiar                 Project Management
             Compliant with Avaya Communication
             Manager and Avaya MERLIN MAGIX®
             Integrated System.

             TASKE Contact is an integrated suite of
             applications designed to improve contact        Call/Contact Center
             center management and deliver enhanced          Help Desk
             service level reporting. Its key features       Quality Monitoring/Management
TASKE        include real-time monitoring of Automatic       Wall Boards
Technology   Call Distributor (ACD) statistics; cradle-to-   Workforce Management
             Teledex Hospitality phones
             Compliant with Avaya SIP Enablement
             Services.

             New Teledex iPhone models provide any
             hotel, anywhere, with exclusive options
             for deploying cutting-edge VoIP solutions,
             regardless of network infrastructure.
             Teledex iPhone‘s unique dual-mode
             architecture allows it to be deployed in
Teledex      both analog and SIP environments.
             CCAI-ECHO™                                 IP Telephony
             Compliant with Avaya Communication
             Manager.

             ECHO™ is a Digital and Voice over
             Internet Protocol (VoIP) Quality
             Assurance Recording Solution providing
             customers across all industries the        Call/Contact Center
             capability to record agent/customer        IP Telephony
             interactions based on business rules.      Recording – Voice/Digital
Teleformix   ECHO offers 100 percent, Selective, On-
             TeleTech® OnDemand™                        Screen Capture
             Compliant with Avaya Contact Center
             Solutions.

             TeleTech® OnDemand™ hosted contact
             center solutions provide the necessary
             foundation for companies interested in
             deploying full-service contact center
             environments, without assuming the
             burdens associated with heavy capital
TeleTech     expenditures, software licensing and
             CallRex IP Call Recording                  Hosted Solutions
             Compliant with Avaya IP Office Solution.

             CallRex offers advanced IP call recording
             and monitoring to small and medium
             businesses, allowing these organizations
             to affordably record and monitor Avaya IP
             Office Solution calls for regulatory
             compliance, dispute resolution, training  Call/Contact Center
             purposes, and more. CallRex scales to     Quality Monitoring/Management
Telrex       thousands of users across multiple sites  Recording – Voice/Digital
              The Avaya and TELUS Alliance
              In addition to TELUS‘ deep expertise in
              contact centres, TELUS is also one of
              Avaya‘s largest partners in providing
              Avaya IP Telephony, mobility and
              messaging solutions in Canada. Further,
              TELUS has added Avaya‘s Hosted Contact
              Centre solution to the TELUS family of      Call/Contact Centre
              products enabling TELUS to offer            Hosted Solutions
              customers an increased choice in leading    Messaging
TELUS         edge contact centre options that provide
              QuickCOM Enterprise                         Mobility
              Compliant with Avaya Call Management
              System.

              QuickCOM is a leading enterprise solution
              that provides real-time communication of
              business vitals to contact centers, help
              desks, command centers and more.            Call/Contact Center
              Backed by a unique ―Best Value              Messaging
Texas Digital Guarantee,‖ this complete solution          Multi-media Contact Center
Systems       9140 System – and communicates up-
              collects, managesPBX ANI Link               Wall Boards
              Compliant with Avaya IP Office Solution
              and Avaya MERLIN MAGIX® Integrated
              System.

          The 9140 System is a very low-cost
          product that comes complete with
          supporting software that provides
          automatic notification of 9-1-1 and other       Call/Contact Center
Tone      emergency call events. It automatically         Quality Monitoring/Management
          alerts the staff
Commander CallAnalyst to the emergency and                Recording – Voice/Digital
              Compliant with Avaya Communication
              Manager, Avaya IP Office Solution, and
              Avaya MERLIN MAGIX® Integrated
              System.

              CallAnalyst is a scalable, reliable and
              complete call accounting product suite      Billing
              that meets and grows with the telecom       Call Accounting
TriVium       tracking needs of any business from small   Call/Contact Center
Systems       businesses to large, multi-location         Property Management
            VeraSMART
            Compliant with Avaya Communication
            Manager and Avaya IP Office Solution.

             The VeraSMART® suite was purpose-built
             by Veramark with integrated modules to
             effectively manage resources, boost
             organizational efficiency, improve cost
             management and productivity, and        Call Accounting
Veramark     automate workflow process management. Infrastructure Management
Technologies A totally integrated end-to-end Telecom IP Telephony
             ULTRA®
            Compliant with Avaya Communication
            Manager, Avaya Proactive Contact, and
            Avaya Interaction Center.

            ULTRA is a powerful suite of solutions for Call/Contact Center
            improving quality enterprise wide, in      Data Reporting/Warehousing
            every department that impacts              Multi-media Contact Center
            customers. With full-time recording,       Quality Monitoring/Management
Verint      powerful quality monitoring,               Recording – Voice/Digital
Systems     compliance/liability management, rich      Screen Capture

            Custom Solutions
            VR offers consulting, professional
            services, and system integration for Avaya
            Interactive Response, Avaya
            Communication Manager and Avaya
            Contact Center Express. In addition, VR
            offers a wide variety of customized        Call/Contact Center
Viable      training solutions to meet the unique      Custom Application Development
Resources   Avayaof its customers.
            needs Messaging Custom Solutions Multi-media Contact Center
            The VIA Group‘s experience with Avaya
            Modular Messaging (AMM) and Avaya
            Network Messaging systems (ANMS) can
            help to maximize investments and
            messaging capabilities. Based on The Via
            Group‘s experience providing consulting
            on implementations, upgrades, and
            expansions, the company has provided      Custom Application Development
The VIA     dozens of custom application solutions to Messaging
Group       clients using proprietary APIs for AMM    Unified Messaging
             Custom Solutions
             Integration services bring together Avaya
             Interaction Center, Avaya Contact Center
             Express, Avaya Interactive Response,
             Avaya Voice Portal, and
             speech to deliver comprehensive              Business Consulting
             customer interaction management              Call Center/Contact Center
             solutions for a wide range of industry       Custom Application Development
             segments. Viecore was recognized by the      Multi-media Contact Center
             Avaya Self Service Product Management        Multi-vendor Integration
Viecore      Vocera the 2005 ISV Partner with
             team as Communication 4.0of the Year         Solution Architecture
             Avaya Communication Manager
             Compliant with Avaya Wireless Solution.

             Wearable instant voice communication
             system that operates over any 802.11b
             network. The system consists of a
             wearable badge that is controlled using
Vocera       voice commands and server software the
Communicati controls the call interactions.
ons          VoiceObjects 7 – Enterprise Edition         Mobility Console
                                                         Attendant
             and Network Edition                         Business Consulting
             Compliant with Avaya Interactive            Call/Contact Center
             Response and Avaya Voice Portal.            Call Control/Routing
                                                         Custom Applications Development
             VoiceObjects 7 makes it easier and          Custom Voice Prompt Service
             significantly less costly for customer-     Data Reporting/Warehousing
             centric organizations to deliver effective, Help Desk
             personalized customer service               Infrastructure
             experiences over the phone. VoiceObjects Infrastructure Management
             Server – Enterprise Edition, a Logger
VoiceObjects Activ! Voice – Digital Voicephone           Mobility
             Compliant with Avaya Communication
             Manager.
                                                          Quality Monitoring/Management
             The VPI Activ! Voice Digital Voice Logger    Recording – Voice/Digital
             DCP enables organizations to create and      Screen Capture
             store a ‗verbal contract‘ every time a       Call/Contact Center
             transaction takes place, enabling            Data Reporting/Warehousing
             accountability to clients or to have a       Multi-vendor Integration
             record of the interaction for any purpose.   Proactive Contact
VPI                                                       Workforce Optimization
              XTAPI Server
              Compliant with Avaya Communication
              Manager.

              The XTAPI Server is an advanced
              Computer Telephony enablement system
              that provides data- driven call routing,
              screen pops, and soft phone functionality.   Call Control/Routing
              The XTAPI Server is completely               IP Telephony
              administered through a Web browser via       Multi-media Contact Center
Whitefeld     a flowchart- style user interface. This
              Impact 360™ Compliance Package               Screen Pop
              Compliant with Avaya Communication
              Manager.                                     Call/Contact Center
                                                           Data Reporting/Warehousing
              A software-based call recording solution     Help Desk
              with rich integration to Avaya               Hosted Solutions
              Communication Manager, this intuitive,       Multi-media Contact Center
              browser-based application is used to         Quality Monitoring/Management
Witness       retrieve and replay particular calls using   Recording – Voice/Digital
Actionable    powerful search criteria.                    Voice Mail/Unified Messaging
Solutions     AnswerPro™ CMAPI Application                 Workforce Management
              Compliant with Avaya Communication
              Manager.

            AnswerPro™ is a Call Center solution,
            which uses CMAPI to share control
            physical Avaya IP Telephones and DCP           911
            phones. The system is used in Healthcare       Attendant Console
XTEND       (MediCall) and Hospitality (AnswerPro) to      Call/Contact Center
Communicati process code calls, on call, messaging,        Corporate Hoteling
ons         Zeacomand other basic telephone calls. It
            wakeup ContactCenter 4.0.                      Security
              Compliant with Avaya Communication
              Manager and Avaya IP Office Solution.

               This integrated contact center solution
               delivers real-time, intelligent, multimedia
               contact routing.                                Attendant Console
               Zeacom ContactCenter offers Avaya IP            Call/Contact Center
               Office contact centers with five to 120         Multi-media Contact Center
               agents the tools they need to manage            Screen Pop
Zeacom         information, improve customer service,          Voice Mail/Unified Messaging
               This quick reference guide December in December reference guide was are not reflected not2007 andattemp
                                                               This is subject to changes that changes December      Every here.
This quick reference guide was created inwas created2007 andquick2007 and is subject tocreated inthat arehere.reflected is sub
               is the responsibility verify user to contact information contained above is correct. that the contact information
                                                               is the responsibility of the user to verify
is the responsibility of the user to of the that the verify that the contact information contained above is correct.
com/gcm/master-usa/en-us/corporate/alliances/alliance/index.htm
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Chris Williams
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972-745-5866                                                                     m/gcm/m
dcwilliams@avaya.com                                                             aster-
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Sales Contact (East):                                                            us/corpor
Rich Kus                                                                         ate/allianc
908-953-7640                     APAC                                            es/alliance
rkus@avaya.com                   CALA                                            /companie
                                 EMEA   www.att.co                               s/attv30.ht
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Director: Alliances
508-505-7183                                        http://www
mark.bush@fluencyvoice.com                          .avaya.co
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Gail Wragg             CALA                                           /companie
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The Sales Team             CALA                            rch/d_cprofile
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Liz Ngo                                                                                    /companie
425-722-4086                  EMEA     www.micr                                            s/microsof
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519-888-7465 Ext. 8206                                             rch/d_cprofile
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Jin Young Maurice            APAC                                             es/alliance
610-661-4571                 EMEA   www.sap.c                                 /companie
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Gary Liddell                                       gcc3776d     s/spectru    rch/d_cprofile
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Sales Contact:                                                                              m/gcm/m
Bob Ellis                                                                                   aster-
913-664-8980                            http://www                                          usa/en-
bellis@avaya.com                        .nextel.co                                          us/corpor
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Alliance Contact:                       ons/fixed_                                          es/alliance
Dan Sheahan                             mobile_co                                           /companie
720-444-7928                            nvergence                                           s/sprint.ht
dsheahan@avaya.com                NA    /           -           -            -              m




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                                       APAC                                            om/public/sea
Christine Hertzog                      CALA                                            rch/d_cprofile
408-830-5567                           EMEA      www.verint                            .jsp?search=
christine.hertzog@verint.com            NA       .com       -              -           1&i=70         -


                                                                http://www
                                                                .avaya.co
                                                                m/master-
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Gerard Shallo                                                   rochures/l               rch/d_cprofile
212-951-7612                                       www.xtend b2522dev.                   .jsp?search=
solutions@xtend.com                       NA       .com         pdf          -           1&i=71          -
                                                                http://www
                                                                .avaya.co
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                                                                us/resourc               https://devco
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Carole Dillard                                                  pe:Brochu                rch/d_cprofile
949-261-3588                                       www.zeac res;Collec                   .jsp?search=
carole.dillard@zeacom.com                 NA       om.com       tionSearc -              1&i=72          -
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EDUCATION
DevConnect Landing Page:                               www.avaya.com/devconnect
Alliances Landing Page:                                http://www.avaya.com/gcm/master-usa/en-us/corporate/

Ecosystem
Member    Solution
          AlarmPoint Enterprise & AlarmPoint             Solution Category
                                                         Call/Contact Center
          Professional                                   Data Reporting/Warehousing
          Compliant with Avaya Communication             Field Services
          Manager, Avaya Infrastructure and Avaya        Help Desk
          Media Gateways.                                Infrastructure Management
                                                         IP Telephony
             AlarmPoint is a critical notification and   Managed Services
             resolution solution sending critical event Messaging
             details to personnel on the device of their Mobility
AlarmPoint   choice, including voice messages to         Multi-Vendor Integration
Systems      landline and mobile telephones, as well as Proactive Contact
             InfraStruXure
             Compliant with Avaya IP Office Solution.
             InfraStruXure® fully integrates power,
             cooling, rack, management, security and
             services. This on-demand architecture
             allows the selection of standardized
             components to create a solution through
             modular and mobile configurations.
American     InfraStruXure is available for any IT
Power        environment, from wiring closets to large Infrastructure
Conversion   data centers. The APC InfraStruXure
             Compliant with Avaya Communication        Infrastructure Management
             Manager, Avaya SIP Enablement Services
             and Avaya IP Office Solution.

             Aruba Mobility Controllers                Infrastructure
             Aruba Networks‘ Mobility Controllers      Infrastructure Management
             centralize the mobility, security and     Mobility
             management of wireless                    Security
             environments.                             Solution Architecture
Aruba                                                  Wireless LAN
Networks     SIP-enabled i75 Access Points
             Aruba Controlledvoice over wireless       Wireless Telephony
             fidelity (VoWiFi) handset
             Compliant with Avaya Communication
             Manager with SIP Enablement Services
             (SES).

             This solution allows the rugged, purpose-
             built i75 Medic and i75 Protector handsets
             to register as SIP extensions on the Avaya Mobility
             Communication Manager with SES.            Wireless LAN
Ascom (US)                                              Wireless Telephony
              AtHoc IWSAlerts™
              Compliant with Avaya Communication
              Manager, Avaya Softphone, Avaya IP
              Telephones, Avaya SIP, Enablement
              Services and Avaya SIP Application
              Server.
                                                           911
              IWSAlerts is a commercial-off-the-shelf      Messaging
              (COTS) offering that transforms an           Security
              organization‘s existing IP network,          Unified Messaging
AtHoc         telephone and text messaging
              MAX™ IP SIP conference phone and             Workforce Management
              MAXAttach™ IP SIP conference
              phone system
              Compliant with Avaya Communication
              Manager and Avaya SIP Enablement             Education
              Services.                                    Government
                                                           Healthcare
              With MAXAttach™ IP and MAX IP,               Hospitality
ClearOne      customers with SIP-based VoIP systems        Manufacturing
Communicati   can now enjoy outstanding audio clarity      Retail
ons           and superior room coverage. The
              Codima Toolbox                               Transportation
              Compliant with Avaya Infrastructure.

             Codima Toolbox brings a beginning-to-
             end solution that is compliant with all
             Avaya Systems. Organizations globally
             benefit from the unique capability to scale
             and integrate versatile agent less tools      Infrastructure
             and modules that are easy-to-learn, use       Infrastructure Management
Codima       and deploy, providing time to value and       Quality Monitoring/Management
             helping manage networks successfully.
Technologies e-IVR Standard                                Test & Monitoring
              e-IVR Standard Application Bundle is a
              self-service IVR software bundle for all
              Avaya PBX offerings.
                                                      Call/Contact Center
            The software bundle includes an           Call Control/Routing
            automated attendant, audio bulletin       Custom Application Development
            board, fax-on-demand, survey form filler, Recording – Voice/Digital
            and a data locator.                       Screen Pop
Computer                                              Self-Service IVR
Instruments In addition to these telephony solutions  Voice Mail/Unified Messaging
            Customer Care Healthcheck
            Convergys Corporation provides
            consulting and professional services for
            Avaya call center customers.

            The Customer Care Health Check spans           Business Consulting
            the breadth of a customer care operation       Call/Contact Center
            – from business process alignment and          Help Desk
            talent management to customer                  Hosted Solutions
            interaction and infrastructure. Companies      Managed Services
Convergys   Avaya a specific AC UPS and its
            receive Range ofassessment of DC care          Multi-media Contact Center
            power protection systems
            Compliant with Avaya Communication
            Manager and Avaya Infrastructure.

            Eaton manufactures the Avaya range of
            UPSs and DC products, which provide the
            highest levels of protection for today‘s
            demanding applications. With products
            ranging from 500VA through to 30kVA the
Eaton       Avaya UPS can cover solutions from home        Infrastructure
            Avaya and Extreme Networks® offer              Infrastructure
            comprehensive solutions that address the       Infrastructure Management
            needs of educational institutions for          Integrated Security Appliance
            flexible operations continuity and resilient   IP Office
            performance in emergency situations.           Managed Services
            Avaya and Extreme Networks provide             Mobility
            powerful new approaches to help simplify       Security
            management, improve performance,               Switch Administration/MAC
Extreme     increase visibility and streamline             Unified Communications
Networks    operations, including:                         Wireless
            Telephony office-LinX
            Compliant with Avaya IP Office Solution,
            Avaya Merlin Magix® Integrated System,   Enterprise Application Integration
            and Avaya                                Messaging
            PARTNER® Advanced Communications         Mobility
            System.                                  Screen Pop
                                                     Speech Recognition
            Esnatech‘s new Telephony Office-LinX™ is Unified Messaging
            based on activity centric presence       Voice Mail/Unified Messaging
            delivering a complete speech enabled IP Voice Recognition
Esnatech    integrated rich presence and mobility    Wireless Telephony
             Firetide Multi-Service Mesh Network
             Compliant with Avaya Communication
             Manager, Avaya Infrastructure, Avaya
             Wireless Solution, and Avaya IP Office
             Solution.

             Firetide Multi-Service Mesh Network
             provides a high-capacity wireless mesh     Infrastructure
             backbone system for outdoor and indoor     Mobility
             networks. Designed for maximum             Wireless LAN
Firetide     performance, scalability, mobility, and
             Voice Professional Services                Wireless Telephony
             GM Voices Inc. is a global leader in the
             production of prerecorded voices that are
             used on any automated voice application.
             The company develops brand-consistent,
             prerecorded voice personas, prompts,
             messages and greetings used by a wide
             range of technologies, including IVR,
             speech recognition, automated attendant,
             voice mail, GPS navigation and website    Call/Contact Center
GM Voices    audio guides.
             WirelessIP5000-A handset,                 Recording Voice/Digital
             WirelessIP3000 handset and WPA2
             Security with 802.1/TLS Protocol
             Compliant with Avaya SIP Enablement
             Services, and Avaya Communication
             Manager using the Meru and Aruba
             wireless network.

              • WirelessIP5000-A handset: SIP RFC
              compliant phone offering 802.11e (WMM) Mobility
              and 802.11i (WPA2) compliance.
Hitachi Cable Avaya and IBM Integrated IP Features Wireless Telephony
                                                       911
              Telephony                                Business Consulting
              Compliant with Avaya IP Telephony        Call/Contact Center
              Solutions.                               Call Control/Routing
                                                       Enterprise Application Integration
              IBM Global Technology Services (GTS)     Field Services
              has established an IP Telephony          Hosted Solutions
              migration practice based on implementing Infrastructure
              Avaya IP telephony solutions. This       Infrastructure Management
              practice targets large enterprise        IP Telephony
IBM           customers and mid-size enterprise        Managed Services
             Igeacom 300, 301, 500, 501 MP 501,
             600, 601, 700, 701 and Peripherals
             Compliant with Avaya Communication
             Manager and Avaya IP Office Solution.

             The core of the solution is the
             communications server, linking various
             functions and systems together. Dial tone,
             provided by the server, handles the nurse
IgeaCare     call function. Emergency calls are placed
Systems      from the resident‘s or patient‘s room by   Call Control/Routing
                                                        Attendant Console
             Infor CRM Solution (formerly               Billing
             Epiphany)                                  Call/Contact Center
             Compliant with Avaya Interaction Center. Call Control/Routing
                                                        Corporate Hoteling
             Infor‘s CRM solution provides the tools a Custom Applications Development
             company needs to engage customers in a Enterprise Application Integration
             multi-channel,                             Field Services
Infor        closed-loop dialogue that nurtures loyalty Geographical Information Services
Software     to clients, products and services, and     Help Desk
Solutions                  bottom-line results.
             improves its Headsets and Adapter
             USB/e911                                   Messaging
             Compliant with Avaya Softphone.

            The ―GN 8120 USB‖ combines a digital
            USB-to-headset adapter with inline soft
            phone call controls for quick and easy
            access to the most common calling
            functions on the Avaya Softphone. By
            simply pressing one or a combination of
JABRA (a GN the inline buttons, users can answer/hang
Company)    up calls, place calls on
            Jacada WorkSpace hold, speed dial,        Mobility
             Compliant with Avaya Communication
             Manager.

             Jacada® WorkSpace is an intuitive,
             unified service desktop that seamlessly
             integrates Avaya‘s product offerings with
             the many applications and tools on an       Call/Contact Center
             agent‘s desktop.                            Enterprise Application Integration
                                                         Multi-media Contact Center
Jacada       Jacada® WorkSpace                           Multi-Vendor Integration
              Small and Medium Business Solution
              Microsoft Dynamics CRM with Avaya
              IP Office Solution
              The Avaya IP Office Customer
              Management solution integrates the call
              routing and contact center capabilities of
              the Avaya IP Office with the database and
              reporting technology of the Microsoft®
              Dynamics ™ CRM (MS-CRM) application.
              When a call comes in, the Avaya IP Office Call/Contact Center
Microsoft     sends information about the caller to the Mobility
              Compliant with Avaya Quick Edition and
              Avaya IP Office Solution.

              Initially, NETGEAR and Avaya are working
              together to define, test, and market a
              defined VoIP solution for a sub-20 seat
              office. Creating marketing materials and
              support procedures to ensure proper
              reseller engagement and end customer     Infrastructure
              experience, both companies are working Security
NETGEAR       together to market the Avaya Quick
              N-Focus                                  Telecommuting
              Compliant with Avaya Call Management
              System, Avaya Communication Manager
              and Avaya Contact Center Solutions.         Call Accounting
                                                          Call/Contact Center
            N-Focus is a Web-based performance            Custom Applications Development
            analysis and reporting tool for Avaya         Data Reporting/Warehousing
            contact centers. N-Focus provides a           Enterprise Application Integration
NetLert     variety of real-time and historical reports   Help Desk
Communicati that offer valuable insight into contact      Hosted Solutions
ons         center business
            NetSensory operations. Web-based              Wall Boards
              Compliant with Avaya Communication
              Manager.

              Network Physics‘ NetSensory Solution
              Insight for VoIP is a software module that
              discovers and integrates Voice over
              Internet Protocol (VoIP) call quality
              metrics into the more than 60 network
Network       and application performance metrics        Infrastructure
Physics       offered by NetSensory application          Infrastructure Management
             CallAttendant Office™
             Compliant with Avaya MERLIN MAGIX®
             Integrated System and Avaya IP Office
             Solution.

            CallAttendant Office™ turns a company‘s
            existing phone system into a new
            competitive advantage with Unified
Objectworld Communications software for the               Messaging
Communicati Microsoft Windows platform, fully             Unified Messaging
ons         integrated with Active Directory and
            Teacher’s Pet                                 Voice Mail/Unified Messaging
             Compliant with Avaya Communication
             Manager, Avaya IP Office and Avaya
             Media Gateways.

             Teacher‘s Pet is an event notification
             hardware and software for educational
             institutions. In the event of an             Enterprise Application Integration
             emergency, the Teacher‘s Pet pendant         Mobility
Office       button can be pressed, which will send a     Multi-Vendor Integration
Solutions    signal, displaying the Video Telephony
             Compliant with Avaya identification of the   Wireless Telephony
             Solution, Avaya Communication Manager,
             Avaya IP Softphone, and Avaya Global
             Services.

             Polycom VSX 3000 video endpoint
             The Polycom VSX 3000™ is a full-             Business Consulting
             featured, integrated video conferencing      Call/Contact Center
             system for the executive office and          Multi-media Contact Center
             remote offices.                              Multi-Vendor Integration
Polycom      For over two decades, Proxim Wireless        Telecommuting
             has been a global pioneer in scalable
             broadband wireless networking systems
             for enterprises, government and service
             providers. Our product range extends
             from Gigabit Wireless Backhaul to WiMAX,
             from Wi-Fi Mesh to Wireless LAN, and
             enables end-to-end broadband wireless
             connectivity from carrier core to
             enterprise edge. Our products have
Proxim       helped hundreds of thousands of          Infrastructure
              Avaya Interactive Response and Voice
              Portal Custom Solutions

              Database solutions for MS SQL, Oracle,
              Sybase and DB2. JAVA/J2EE Applications
              development (VXML, SOA, JSP, and
              Servlet).
                                                          Call/Contact Center
Relational    Consulting, professional services, and      Custom Application Development
Technology    system integration for Avaya Contact        Multi-media Contact Center
Solutions     Center, CTI, and Self Hosted Solutions
              Compliant with Avaya                        Self Service
              and Avaya Infrastructure.

              Sprint Wireless Integration is on the
              leading edge of Fixed Mobile Convergence
              – the integration of wireline and wireless
              services. Sprint Wireless Integration
              extends Avaya Communication Manager
              functionality to Sprint mobile phones. All
              the key features such as Conferencing      Wireless Telephony
Sprint Nextel and Call Forwarding, four- and five- digit Call/Contact Center
              Talisma CIM
              Compliant with Avaya Communication
              Manager and Avaya IP Telephones.

               Talisma Knowledgebase
               Create, organize, and distribute common
               responses and other content to audiences
               through numerous methods across self
               and assisted service channels. Talisma
               Knowledgebase enhances article life cycle
Talisma        administration, coordinates article and
               Tandberg’s MXP video systemsratings Call/Contact Center
                                                               Business Consulting
               MPS videoconferencing bridges                   Call/Contact Center
               Compliant with Avaya Communication              Custom Applications Development
               Manager and Avaya IP Telephones.                Enterprise Application Integration
                                                               Help Desk
               Tandberg‘s MXP video systems and MPS Hosted Solutions
               bridges are compliance-tested by Avaya          Managed Services
               for compatibility with Avaya                    Multi-media Contact Center
               Communication Manager, Avaya‘s industry- Multi-Vendor Integration
               leading IP telephony solution. Seamless         Offshore Consulting Services
Tandberg       integration of video with familiar              Project Management
               This quick reference guide December in December reference guide was are not reflected not2007 andattemp
                                                               This is subject to changes that changes December      Every here.
This quick reference guide was created inwas created2007 andquick2007 and is subject tocreated inthat arehere.reflected is sub
               is the responsibility verify user to contact information contained above is correct. that the contact information
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is the responsibility of the user to of the that the verify that the contact information contained above is correct.
com/gcm/master-usa/en-us/corporate/alliances/alliance/index.htm
                                                                                   DevConnect
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Gail Wragg                     CALA                                      /companie
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The Sales Team           CALA                            rch/d_cprofile
1-800-260-2640           EMEA   www.infor.               .jsp?search=
sales@infor.com           NA    com        -         -   1&i=284        -




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                                                         nnect.avaya.c
                                                         om/public/sea
Deborah Williams                                         rch/d_cprofile
603-594-4775                    www.gnne                 .jsp?search=
dwilliams@gnnetcom.com    NA    tcom.com -           -   1&i=528        -


                                          http://www
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                                          m/master-
                                          usa/en-        https://devco
                                          us/resourc     nnect.avaya.c
                         APAC             e/assets/b     om/public/sea
Russ Duffey              CALA             rochures/      rch/d_cprofile
770-352-1310 Ext. 300    EMEA   www.jacad gcc3396d       .jsp?search=
rduffey@jacada.com        NA    a.com     ev.pdf     -   1&i=2241       -
                                                                      http://www
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                                                                      m/gcm/m
                                                                      aster-
                                                                      usa/en-
                                                                      us/corpor
                                                                      ate/allianc
                                                                      es/alliance
Liz Ngo                                                               /companie
425-722-4086                 EMEA   www.micr                          s/microsof
lizngo@microsoft.com          NA    osoft.com -    -   -              tv30.htm




                                                       https://devco
                                                       nnect.avaya.c
                             APAC                      om/public/sea
                             CALA                      rch/d_cprofile
Sales 408-907-8000           EMEA   www.netg           .jsp?search=
Sales@Netgear.com             NA    ear.com  -     -   1&i=4646       -




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                             APAC                      om/public/sea
NetLert Sales                CALA                      rch/d_cprofile
828-418-0023                 EMEA   www.netle          .jsp?search=
nlsales@netlert.com           NA    rt.com    -    -   1&i=143        -




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R. Steve Schulz              APAC   www.netw           rch/d_cprofile
636-458-2670                 EMEA   orkphysics         .jsp?search=
sschulz@networkphysics.com    NA    .com       -   -   1&i=4709       -
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                                                            om/public/sea
Objectworld Sales                                           rch/d_cprofile
888-398-9698             EMEA   www.objec                   .jsp?search=
sales@objectworld.com     NA    tworld.com -   -            1&i=102        -




                                                            https://devco
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Robin Vitullo                                               rch/d_cprofile
732-356-0200                    www.osidir                  .jsp?search=
rvitullo@osidirect.com    NA    ect.com    -   -            1&i=1512       -
                                                                           http://www
                                                                           .avaya.co
                                               http://www                  m/gcm/m
                                               .avaya.co                   aster-
                                               m/master-                   usa/en-
                                               usa/en-      https://devco us/corpor
                                               us/resourc   nnect.avaya.c ate/allianc
                         APAC                  e/assets/c   om/public/sea es/alliance
Joe Dorsey               CALA                  asestudie    rch/d_cprofile /companie
512-372-7006             EMEA   www.polyc      s/sunstate   .jsp?search= s/polycom
joe.dorsey@polycom.com    NA    om.com    -    _final.pdf   1&i=470        v30.htm




                                                            https://devco
                                                            nnect.avaya.c
                                                            om/public/sea
John Siani               APAC   http://www                  rch/d_cprofile
jsiani@proxim.com        EMEA   .proxim.co                  .jsp?search=
408 807 8922              NA    m          -   -            1&i=827        -
                                                                                       https://devco
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                                       APAC                                            om/public/sea
Ken Searles                            CALA                                            rch/d_cprofile
614-431-4244                           EMEA      www.rts.co                            .jsp?search=
ksearles@rts.com                        NA       m          -              -           1&i=3          -
                                                                                                      http://www
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Sales Contact:                                                                                        m/gcm/m
Bob Ellis                                                                                             aster-
913-664-8980                                     http://www                                           usa/en-
bellis@avaya.com                                 .nextel.co                                           us/corpor
                                                 m/en/soluti                                          ate/allianc
Alliance Contact:                                ons/fixed_                                           es/alliance
Dan Sheahan                                      mobile_co                                            /companie
720-444-7928                                     nvergence                                            s/sprint.ht
dsheahan@avaya.com                       NA      /           -             -           -              m




                                                                                       https://devco
                                                                                       nnect.avaya.c
                                                                                       om/public/sea
Craig Gordon                           APAC                                            rch/d_cprofile
+44 (0)1753 834562                     EMEA      www.talis                             .jsp?search=
craigg@talisma.com                      NA       ma.com       -            -           1&i=2318       -


                                                                            http://www
                                                                            .avaya.co
                                                                            m/master-
                                                                            usa/en-      https://devco
                                                                            us/resourc nnect.avaya.c
                                         APAC                               e/assets/c om/public/sea
                                         CALA                               asestudie rch/d_cprofile
                                         EMEA      www.tand                 s/mis3172 .jsp?search=
www.tandberg.com                          NA       berg.com -               .pdf         1&i=3288        -
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STATE & LOCAL GOVERNMENT
DevConnect Landing Page:                               www.avaya.com/devconnect
Alliances Landing Page:                                http://www.avaya.com/gcm/master-usa/en-us/corporate/

Ecosystem
Member    Solution
          CommView Call Accounting                     Solution Category
          Compliant with Avaya Communication
          Manager.

             CommView is a Web-based, call
             accounting solution for all Avaya systems.
             It provides business and IT managers
             with call usage, telecom expense and
             activity reports that measure team         Billing
             productivity, reduce phone expense and Call Accounting
@Comm        pinpoint traffic bottlenecks. CommView
             Crisis Connect™                            IP Telephony
             Compliant with Avaya Communication
             Manager.

           Crisis Connect™ is an Application Service
           Provider (ASP) PBX E-911 Solution. Avaya
           Advanced Speech Access (ASA) exports
           the station directory to the ETC software
911        loader. The ETC solution then scrubs the
EmergencyT data and sends it to E-911 data centers.
elecom     The Crisis Connect solution helps
           Avaya and Accenture Integrated            911
             Contact Center Solutions
             Compliant with Avaya Customer
             Interaction Suite.

             Joint CRM and IP Telephony solutions
             combine Avaya‘s leading contact center
             solutions and IP
             telephony products with Accenture global Call/Contact Center
             business consulting, integration services Call Control/Routing
Accenture    and expertise in vertical markets.
             Avaya Interactive Response Custom Screen Pop
             Applications
             Compliant with Avaya Interactive
             Response.

             Applications for all levels of government
             include those serving departments of
             revenue, motor vehicles and vessel
             registrations, wildlife, environmental and Custom Application Development
             health, retirement and health services,    Custom Voice Prompt Services
Accuvoice    and professional standards offices among Speech Recognition
             Connect
             Compliant with Avaya Meeting
             Exchange® Conferencing Solution.

             The new Connect 6 elevates online
             training, marketing, sales and Web
             conferencing to a whole new level,
             delivering high-impact communications
             everyone can access instantly. Connect is
             a rich Web communication system that      Call Control/Routing
Adobe        lets users reach their audience anytime
             OnDemand SIP™                             Custom Application Development
             Compliant with Avaya Communication
             Manager and Avaya SIP Enablement
             Services.

             AGN Networks‘ OnDemand SIP service
             allows customers to seamlessly
             interconnect Avaya IP Office Solution and
             Avaya Communication Manager to the
AGN          global PSTN via a virtual trunk across the
Networks     Internet. In other words, OnDemand SIP Service Provider Access Trunking
             AlarmPoint Enterprise & AlarmPoint Call/Contact Center
             Professional                                Data Reporting/Warehousing
             Compliant with Avaya Communication          Field Services
             Manager, Avaya Infrastructure and Avaya Help Desk
             Media Gateways.                             Infrastructure Management
                                                         IP Telephony
             AlarmPoint is a critical notification and   Managed Services
             resolution solution sending critical event Messaging
             details to personnel on the device of their Mobility
AlarmPoint   choice, including voice messages to         Multi-Vendor Integration
Systems      landline and mobile telephones, as well as Proactive Contact
             IntelliCenter
             Compliant with Avaya Communication
             Manager.

             Altura Communication Solutions®
             IntelliCenter provides high-end contact
             center functionality for small and mid-
             sized contact centers. It offers an
Altura       extensive range of call handling options, Call/Contact Center
Communicati supervisor controls, agent interaction     IP Telephony
on Solutions methods and contact center management Multi-media Contact Center
             InfraStruXure
             Compliant with Avaya IP Office Solution.
             InfraStruXure® fully integrates power,
             cooling, rack, management, security and
             services. This on-demand architecture
             allows the selection of standardized
             components to create a solution through
             modular and mobile configurations.
American     InfraStruXure is available for any IT
Power        environment, from wiring closets to large Infrastructure
Conversion   data centers. The APC InfraStruXure
             Compliant with Avaya Communication        Infrastructure Management
             Manager, Avaya SIP Enablement Services
             and Avaya IP Office Solution.

             Aruba Mobility Controllers         Infrastructure
                                                Infrastructure Management
             Aruba Networks‘ Mobility Controllers
                                                Mobility
             centralize the mobility, security and
             management of wireless             Security
             environments.                      Solution Architecture
Aruba                                           Wireless LAN
Networks     MARATHON EVOLUTION, MARATHON Wireless Telephony
             Aruba Controlled Access Points
             EVOlite and EVOip
             Compliant with Avaya Communication
             Manager and I55.

             ASC‘s Call Recording Solution for Avaya,   Call/Contact Center
             an integrated communications recording     Custom Application Development
             system, works                              Quality Monitoring/Management
             with the Avaya Communication Manager       Recording – Voice/Digital
             and Avaya Integral I55 und I33, to         Screen Capture
ASC          preserve VoIP and circuit-switched
             Avaya Interactive Response Custom          Speech Recognition
             Solutions

             Bhrigus offers consulting professional
             services and system integration. As a
             voice self-service specialist, Bhrigus has
             developed VoxAdept for contact centers.
             VoxAdept, an automated tool helps in
             converting Avaya‘s‘ technical assistance or Call/Contact Center
             support (TAS) legacy application to open Custom Application Development
Bhrigus      standards-based Voice XML (VXML)            Multi-media Contact Center
             Callmedia
             Compliant with Avaya Communication
             Manager and Avaya IP Office Solution.

             Callmedia‘s software product suite
             handles inbound and outbound multi-
             media channels to receive and manage
             calls, emails, faxes and SMS messages
             from customers while simultaneously
             enabling users to pro-actively contact
Callmedia    customers and prospects. By blending all
             Avaya Interactive Response Custom           Call/Contact Center
             Solutions

             Centurion writes custom applications in
             VXML for
             Avaya Interactive Response (AIR) and
             Avaya Voice
             Portal and in IRAPI for AIR. Applications
             are in                                      Call/Contact Center
             support of IVR/IWR and Contact Center       Custom Application Development
Centurion    Solutions.
             Citrix Legal Application                    Screen Pop
             Compliant with Avaya G250 Media
             Gateway, Avaya 4600 and 9600 Series IP
             Telephones.

             The Citrix Legal Application integrates
             telephony into the legal business process.
             The application enables attorneys to use a
             simple Web-based application to first
Citrix       point and click on the correct client name, Billing
Systems      Cleoon theTransaction-based
             click SOA associated matter code, and Custom Application Development
             Processing Suite
             Compliant with Avaya Voice Portal and
             Avaya Interactive Response.

            Cleo provides a powerful solution,
            Transaction-based Processing Suite,
            composed of Transaction                      Call/Contact Center
CLEO        Designer, a Windows-based GUI tool for       Custom Application Development
Communicati creating Transactions, and Transaction       Enterprise Application Integration
ons         Processor, a run-time SOA                    Infrastructure
              Codima Toolbox
              Compliant with Avaya Infrastructure.

             Codima Toolbox brings a beginning-to-
             end solution that is compliant with all
             Avaya Systems. Organizations globally
             benefit from the unique capability to scale
             and integrate versatile agent less tools      Infrastructure
             and modules that are easy-to-learn, use       Infrastructure Management
Codima       and deploy, providing time to value and       Quality Monitoring/Management
             e-IVR manage networks successfully.
Technologies helpingStandard                               Test & Monitoring
              e-IVR Standard Application Bundle is a
              self-service IVR software bundle for all
              Avaya PBX offerings.
                                                           Call/Contact Center
              The software bundle includes an              Call Control/Routing
              automated attendant, audio bulletin          Custom Application Development
              board, fax-on-demand, survey form filler,    Recording – Voice/Digital
              and a data locator.                          Screen Pop
Computer                                                   Self-Service IVR
Instruments In addition to these telephony solutions
            Customer Care Healthcheck                      Voice Mail/Unified Messaging
            Convergys Corporation provides
            consulting and professional services for
            Avaya call center customers.

              The Customer Care Health Check spans         Business Consulting
              the breadth of a customer care operation     Call/Contact Center
              – from business process alignment and        Help Desk
              talent management to customer                Hosted Solutions
              interaction and infrastructure. Companies    Managed Services
Convergys     Proteus specific assessment of its care
              receive a                                    Multi-media Contact Center
              Compliant with Avaya Communication
              Manager and Avaya IP Office Solution.

              Proteus Office provides a total call
              management solution to small- and
              medium-sized business, analyzing call
              data to enable companies to quickly
              improve the usage and cost efficiency of     Call Accounting
CTI Data      their communications systems.                IP Telephony
Solutions                                                  Recording – Voice/Digital
            Avaya Range of AC UPS and DC
            power protection systems
            Compliant with Avaya Communication
            Manager and Avaya Infrastructure.

            Eaton manufactures the Avaya range of
            UPSs and DC products, which provide the
            highest levels of protection for today‘s
            demanding applications. With products
            ranging from 500VA through to 30kVA the
Eaton       Avaya UPS can cover solutions from home        Infrastructure
            Avaya and Extreme Networks® offer              Infrastructure
            comprehensive solutions that address the       Infrastructure Management
            needs of educational institutions for          Integrated Security Appliance
            flexible operations continuity and resilient   IP Telephony
            performance in emergency situations.           Managed Services
            Avaya and Extreme Networks provide             Mobility
            powerful new approaches to help simplify       Security
            management, improve performance,               Switch Administration/MAC
Extreme     increase visibility and streamline             Unified Communications
Networks    operations, including:                         Wireless
            Firetide Multi-Service Mesh Network
            Compliant with Avaya Communication
            Manager, Avaya Infrastructure, Avaya
            Wireless Solution, and Avaya IP Office
            Solution.

            Firetide Multi-Service Mesh Network
            provides a high-capacity wireless mesh         Infrastructure
            backbone system for outdoor and indoor         Mobility
            networks. Designed for maximum                 Wireless LAN
Firetide    Voice Professional Services and
            performance, scalability, mobility,            Wireless Telephony
            GM Voices Inc. is a global leader in the
            production of prerecorded voices that are
            used on any automated voice application.
            The company develops brand-consistent,
            prerecorded voice personas, prompts,
            messages and greetings used by a wide
            range of technologies, including IVR,
            speech recognition, automated attendant,
            voice mail, GPS navigation and website    Call/Contact Center
GM Voices   audio guides.                             Recording Voice/Digital
              HandyTone Suite – Analog Telephone
              Adaptors/IADs
              BudgeTone 200/GXP 2000 – Single
              and Multi-line SIP Phones
              Compliant with Avaya‘s SIP Enablement
              Services.

            HandyTone Analog Telephone Adaptor
            Series: Comprehensive portfolio of 1 or 2
Grandstream FXS/FXO port combination ATAs/IADs        Infrastructure
Networks                                    with any
            based on SIP standard; works Contact
            Avaya and IBM Integrated                  Telecommuting
                                                      911
            Center Solutions                          Business Consulting
            Compliant with Avaya Interaction Center Call/Contact Center
            and Avaya Voice Portal.                   Call Control/Routing
                                                      Enterprise Application Integration
            IBM Global Business Services (GBS) has    Field Services
            established a CRM consulting services     Hosted Solutions
            practice that includes solutions that     Infrastructure
            contain Avaya Contact Center              Infrastructure Management
            applications. Focused on contact center   IP Telephony
IBM         transformation, IBM GBS leverages the
            Inova Performance Suite                   Managed Services
              Compliant with Avaya Call Management
              System.

              The Inova Performance Suite offers a
              single platform for capturing and
              communicating key metrics, providing       Call/Contact Center
              agents, supervisors and management         Data Reporting/Warehousing
              with a real-time and historical view of    Multi-vendor integration
Inova         operational performance that cuts across   Screen Pop
Solutions     vendor systems and Response and
              Avaya Interactive multiple contact         Wall Boards
              Avaya Voice Portal Custom Solutions
              Custom application development and
              services for Avaya Interactive Response
              and Avaya Voice
              Portal working with the Avaya
              Communication Manager platform.            Call/Contact Center
              Deliverables include the INI               Call Control/Routing
              trademarked Project Life Cycle Process,    Custom Application Development
Interactive   which addresses customer business needs    Speech Recognition
Northwest     by focusing on                             Switch Administration/MAC
           Jacada WorkSpace
           Compliant with Avaya Communication
           Manager.

           Jacada® WorkSpace is an intuitive,
           unified service desktop that seamlessly
           integrates Avaya‘s product offerings with
           the many applications and tools on an        Call/Contact Center
           agent‘s desktop.                             Enterprise Application Integration
                                                        Multi-media Contact Center
Jacada     Jacada® WorkSpace                            Multi-Vendor Integration
           Enterprise Routing
           Juniper‘s Services Routers deliver the
           advanced JUNOS™ modular operating
           system in a hardware platform that is
           ideal for enterprises. The JUNOS™
           software runs many functions
           independently to deliver high levels of      Hosted Solutions
           security, uptime, and performance, with      Infrastructure
Juniper    reduced operations effort. Juniper routers   Integrated Security Appliance
Networks   provide enterprises, government              Security
           Avaya Mobility Edition for Lenovo
           organizations, and research and education
           ThinkPad/ ThinkCentre
           Compliant with Avaya Communication
           Manager and Avaya Softphone.

           The Avaya Mobility Edition for Lenovo
           ThinkPad/ ThinkCentre enables Lenovo‘s
           ThinkPad and ThinkCentre PCs to be the       Mobility
           ultimate Unified Communication (UC) tool     Telecommuting
           for the office and mobile workforce. This    Unified Communications
Lenovo     Meru WLAN SystemAvaya IP Telephone
           unique solution offers                       Wireless Telephony
           Compliant with Avaya Communication
           Manager and Avaya IP Office Solution.

           The Meru WLAN System offers the only
           Wi-Fi certified WLAN system that delivers
           a single wireless infrastructure for toll-
           quality voice and high-density data, all
           with superior total cost of ownership.     Mobility
Meru       Combining centralized security and         Wireless LAN
Networks   management with system-wide air traffic Wireless Telephony
              Small and Medium Business Solution
              Microsoft Dynamics CRM with Avaya
              IP Office Solution
              The Avaya IP Office Customer
              Management solution integrates the call
              routing and contact center capabilities of
              the Avaya IP Office with the database and
              reporting technology of the Microsoft®
              Dynamics ™ CRM (MS-CRM) application.
              When a call comes in, the Avaya IP Office Call/Contact Center
Microsoft     sends information about the its
              Mutare Software has focusedcaller to the Mobility
              development efforts in 3 key business
              segments. Those being:
              • Unified Communications
              • Business Continuity and
              • Specialized Solutions                       Unified Messaging
                                                            Unified Communications and
              In the area of Unified Communications         Mobility
              Solutions, Mutare‘s flagship application is   Disaster Recovery
Mutare        Enabled Voice Mail or EVM. EVM allows         Compliance
Software      Compliant with messaging Edition and
              users on legacy Avaya Quickplatforms          Notification
              Avaya IP Office Solution.

              Initially, NETGEAR and Avaya are working
              together to define, test, and market a
              defined VoIP solution for a sub-20 seat
              office. Creating marketing materials and
              support procedures to ensure proper
              reseller engagement and end customer     Infrastructure
              experience, both companies are working Security
NETGEAR       together to market the Avaya Quick
              N-Focus                                  Telecommuting
              Compliant with Avaya Call Management
              System, Avaya Communication Manager
              and Avaya Contact Center Solutions.           Call Accounting
                                                            Call/Contact Center
            N-Focus is a Web-based performance              Custom Applications Development
            analysis and reporting tool for Avaya           Data Reporting/Warehousing
            contact centers. N-Focus provides a             Enterprise Application Integration
NetLert     variety of real-time and historical reports     Help Desk
Communicati that offer valuable insight into contact        Hosted Solutions
ons         center business operations. Web-based           Wall Boards
            Mobility XE
            Compliant with Avaya Communication
            Manager, Avaya Converged
            Communications Server, Avaya IP Office,
            Avaya Softphone, Avaya Media Gateway       Field Services
            and Avaya SIP Enablement Services.         Mobility
                                                       Security
            Mobility XE from NetMotion Wireless is the Telecommuting
            industry‘s leading mobile VPN solution.    Wireless LAN
NetMotion   Unlike legacy SSL and IPSec VPNs that do Wireless Telephony
Wireless    not perform well in wireless
            NICE Perform® RIII                         Workforce Management
            Compliant with Avaya Communication
            Manager, Avaya Proactive Contact and
            Avaya EXPERT SystemsSM Diagnostic
            Tools.

            NICE Perform® is a fully integrated suite     Call/Contact Center
            of solutions for traditional TDM, VoIP, and   Hosted Solutions
            hybrid environments (including                Quality Monitoring/Management
            DMCC/CMAPI) that offers innovative ways       Recording – Voice/Digital
Nice        to generate insightCTI Solutions and
            IVR Speech and from interactions              Screen Capture
            PTP offers strategic consulting,
            implementation and integration, and
            application management services in the        Business Consulting
            contact center market covering the entire     Call/Contact Center
            project life cycle – from initial planning    Custom Applications Development
            through ongoing maintenance and               Messaging
            support. PTP services provide:                Multi-media Contact Center
Performance                                               Multi-Vendor Integration
Technology A superior solution:                           Screen Pop
Partners    Vantage Point Workforce                       Solution Architecture
            Management
            Compliant with Avaya Call Management
            System and Avaya IP Office.
                                                        911
            Vantage Point is our premier enterprise     Call/Contact Center
            product featuring comprehensive             Help Desk
            scheduling, forecasting, and planning       Hosted Solutions
            functionality for complete enterprise-wide, Multi-Vendor Integration
            multi-site, contact center workforce        Screen Pop
Pipkins     management. The historical data is          Workforce Management
             Sentinel® Patriot™
             Compliant with Avaya Communication
             Manager.

            PlantCML‘s Sentinel® Patriot™ Avaya
            Server is a fully featured IP-based
            incident response system designed for the
            public safety and private security markets.   911
            It provides a full suite of call management   IP Telephony
PlantCML/DC features for 9-1-1 and administrative         Unified Messaging
C/TCI       calling, and is differentiated Telephony
            Compliant with Avaya Video by a               Workforce Management
             Solution, Avaya Communication Manager,
             Avaya IP Softphone, and Avaya Global
             Services.

             Polycom VSX 3000 video endpoint
             The Polycom VSX 3000™ is a full-             Business Consulting
             featured, integrated video conferencing      Call/Contact Center
             system for the executive office and          Multi-media Contact Center
             remote offices.                              Multi-Vendor Integration
Polycom      For over two decades, Proxim Wireless        Telecommuting
             has been a global pioneer in scalable
             broadband wireless networking systems
             for enterprises, government and service
             providers. Our product range extends
             from Gigabit Wireless Backhaul to WiMAX,
             from Wi-Fi Mesh to Wireless LAN, and
             enables end-to-end broadband wireless
             connectivity from carrier core to
             enterprise edge. Our products have
Proxim       Vmux hundreds of thousands of
             helped Analog Port Extension over IP Infrastructure
             Compliant with Avaya Infrastructure.

            The Vmux family of voice compression
            gateways extends analog and T1 circuits
            across IP/Ethernet connections. The voice
            circuits are compressed 16:1 and are
            transparently carried across the packet
RAD Data    network, enabling use of economical,
Communicati converged packet transport while          Infrastructure
ons         continuing to use existing Avaya TDM-     IP Telephony
              JPS Communications, the industry leader
              in radio interoperability technology, is a
              wholly-owned subsidiary of the Raytheon
              Company that designs, manufactures and
              sells electronic hardware and software
              products that enhance the effectiveness
              of communications systems. First to offer
              a radio gateway with Radio Over IP
              (ROIP). First to offer a radio gateway with
Raytheon      SIP. First to develop an entire product line
JPS           around radio and telephone Real Time
              E911 Manager™ V5 with                        IP Telephony
              Reflection
              Compliant with Avaya Communication
              Manager.

             E911 Manager V5 with RTR is the latest
             version of RedSky‘s E911 management
             application. It is an enhancement over the
             existing product through the incorporation
RedSky       of RedSky‘s Real Time Reflection module, 911
Technologies a direct-connect, real-time data interface IP Telephony
             The BlackBerry® Enterprise
              Solution™                                      Call/Contact Center
              The BlackBerry® Enterprise Solution™ is        Corporate Hoteling
              the leading wireless platform for              Enterprise Application Integration
              connecting users to communications and         Help Desk
              information while on-the-go. It                Messaging
              provides wireless access to email, instant     Mobility
              messaging, personal information                Multi-media Contact Center
              management and enterprise applications,        Security
Research In   such as customer relationship                  Telecommuting
Motion        management, sales force automation,
              Visual Rapport                                 Unified Messaging
              Compliant with Avaya IP Office Solution.

              Visual Rapport is a desktop productivity
              suite providing real time display of           911
              employee telephone status, instant             Attendant Console
              messaging, desktop dialing, email              Billing
              integration, call logging, file transfer and   Call Accounting
Resource      screen-pop integration. Visual Rapport is      Call Control/Routing
Software      pre-configured with an extensive library of    Managed Services
International scripts that communicate with many             Screen Pop
             ALIFESAVED
             Compliant with Avaya Communication
             Manager.

             ALIFESAVED is an E-911 Solution that
             polls Avaya DEFINITY® platforms,
             creates a database and removes
             duplicates. Records are set by the
River City   National Energency Number Association        911
Software     (NENA) standards and are sent to the         IP Telephony
Associates   appropriate database service provider.
             Avaya and SAP Integrated Contact             Managed Services
             Center Solutions
             Compliant with Avaya Customer
             Interaction Center and Avaya Application
             Enablement Services.                         Call/Contact Center
                                                          Call Control/Routing
             Avaya Contact Center Solution integrate      Custom Applications Development
             with SAP CRM to provide communication        Enterprise Application Integration
             services for a multi-channel contact         IP Telephony
             center solution. Avaya Contact Center        Multi-media Contact Center
SAP          ETM™ blends customer contacts from
             solutionVoice Firewall with VoIP             Screen Pop
             Support
             Compliant with Avaya Infrastructure.

            ETM™ Voice Firewall with VoIP support
            adds support for Avaya H.323 protocol to
            the base ETM product for TDM. The
            solution delivers the world‘s first Voice     Infrastructure Management
            Firewall to secure corporate resources        Integrated Security Appliance
            from telephony borne attacks and security     IP Telephony
            risks, while defending
SecureLogix Call Back Manager VoIP and legacy             Security
             Compliant with Avaya Interactive              Business Consulting
             Response.                                     Call/Contact Center
                                                           Call Control/Routing
             Allows contact center managers to direct Custom Application Development
             the ebb and flow of call traffic effectively. Enterprise Application Integration
             CallBack Manager provides callers with        Managed Services
             convenient service, while optimizing          Off-shore Consulting/Services
Servion      contact center resources. The CallBack        Screen Pop
Global       Manager gives the customer in queue the Solution Architecture
Solutions    option of a ‗call back‘ and automates the Speech Recognition
              Sprint Wireless Integration is on the
              leading edge of Fixed Mobile Convergence
              – the integration
              of wireline and wireless services. Sprint
              Wireless Integration extends Avaya
              Communication Manager functionality to
              Sprint mobile phones. All the key features
              such as Conferencing and Call
              Forwarding, four- and five- digit dialing
              can be extended to Sprint PCS mobile       Wireless Telephony
Sprint Nextel phones, enabling users to apply all the
              SyncServer S200                            Call/Contact Center
              Compliant with Avaya Communication
              Manager.

              The Symmetricom SyncServer® S200™,
              is a high-performance Enterprise Class
              Global Positioning System (GPS) network
              time protocol (NTP) server with multi-
              port, high-speed/high-capacity network        Infrastructure
Symmetrico    interfaces, versatile GPS timing receiver     Infrastructure Management
m             technology, and Web-enabled user
              Agentivity                                    IP Telephony
              Compliant with Avaya Call Management
              System and Avaya Proactive Contact.

              Agentivity software gives agents the exact
              information they need, when they need it,
              by delivering individualized real-time        Call/Contact Center
              performance metrics and call statistics to    Data Reporting/Warehousing
              their desktops. Agents can measure their      Multi-vendor Integration
              own performance against set targets and       Proactive Contact
Syntora       make immediate self-improvements.
              T3 Platform                                   Workforce Management
              Compliant with Avaya Communication
              Manager via SIP or QSIG.

              The T3 Platform‘s building blocks
              approach allows customers to build highly
              customized and configured business-
              specific telephony applications without in-   Custom Application Development
              depth knowledge of programming and            IP Telephony
T3 Telecom    telephony. T3 Telecom‘s suite of products     Voice Mail/Unified Messaging
Software      includes next-generation unified              Voice Recognition
              Tandberg’s MXP video systems and         Business Consulting
              MPS videoconferencing bridges            Call/Contact Center
              Compliant with Avaya Communication       Custom Applications Development
              Manager and Avaya IP Telephones.         Enterprise Application Integration
                                                       Help Desk
              Tandberg‘s MXP video systems and MPS Hosted Solutions
              bridges are compliance-tested by Avaya   Managed Services
              for compatibility with Avaya             Multi-media Contact Center
              Communication Manager, Avaya‘s industry- Multi-Vendor Integration
              leading IP telephony solution. Seamless  Offshore Consulting Services
Tandberg      integration of video with familiar
              CCAI-ECHO™                               Project Management
              Compliant with Avaya Communication
              Manager.

              ECHO™ is a Digital and Voice over
              Internet Protocol (VoIP) Quality
              Assurance Recording Solution providing
              customers across all industries the         Call/Contact Center
              capability to record agent/customer         IP Telephony
              interactions based on business rules.       Recording – Voice/Digital
Teleformix    QuickCOM 100 percent,
              ECHO offers Enterprise Selective, On-       Screen Capture
              Compliant with Avaya Call Management
              System.

              QuickCOM is a leading enterprise solution
              that provides real-time communication of
              business vitals to contact centers, help
              desks, command centers and more.            Call/Contact Center
              Backed by a unique ―Best Value              Messaging
Texas Digital Guarantee,‖ this complete solution          Multi-media Contact Center
Systems       WAVE™manages and communicates up-
              collects, software technology for           Wall Boards
              unified group communications
              Compliant with Avaya Communication
              Manager.

             WAVE™ software solutions allow users to      Integrated Security Appliance
             communicate within and between               Multi-vendor Integration
             organizations, over any type of two-way      Recording – Voice/Digital
             radios, PCs, cellular phones, Personal       IP Telephony
Twisted Pair Digital Assistants (PDAs), landline phones   Custom Application Development
Solutions    and existing trading turrets. Building on    Radio Intergration
              Avaya and Unisys Integrated CRM
              and IP Communications Solutions
              Compliant with Avaya Customer             Business Consulting
              Interaction Suite.                        Call/Contact Center
                                                        Call Control/Routing
              Unisys and Avaya deliver comprehensive Infrastructure
              contact center, IP communications and     Infrastructure Management
              collaboration                             IP Telephony
              solutions from a single source to enable  Managed Services
              companies to maximize return on           Multi-media Contact Center
Unisys        investment while implementing a strategic Screen Pop
              Custom Solutions
              Integration services bring together Avaya
              Interaction Center, Avaya Contact Center
              Express, Avaya Interactive Response,
              Avaya Voice Portal, and
              speech to deliver comprehensive             Business Consulting
              customer interaction management             Call Center/Contact Center
              solutions for a wide range of industry      Custom Application Development
              segments. Viecore was recognized by the     Multi-media Contact Center
              Avaya Self Service Product Management       Multi-vendor Integration
Viecore       team as the 2005 ISV Partner of the Year
              VTMs Voice Backup Gateway                   Solution Architecture
              Compliant with Avaya Communication
              Manager.

              VTMs Voice Backup Gateway is designed
              to augment landline connectivity to a PBX
              with wireless connectivity through one or
              more mobile phone carriers. Voice
Vierling      communications may be maintained in the Infrastructure Management
North         event of an outage due to cable cut, CO IP Telephony
America       AnswerPro™ other routing failure. Up to Mobility
              congestion, or CMAPI Application
              Compliant with Avaya Communication
              Manager.

               AnswerPro™ is a Call Center solution,
               which uses CMAPI to share control
               physical Avaya IP Telephones and DCP            911
               phones. The system is used in Healthcare Attendant Console
XTEND          (MediCall) and Hospitality (AnswerPro) to Call/Contact Center
Communicati process code calls, on call, messaging,            Corporate Hoteling
ons            wakeup and other basic telephone calls. It Security
               This quick reference guide December in December reference guide was are not reflected not2007 andattemp
                                                               This is subject to changes that changes December      Every here.
This quick reference guide was created inwas created2007 andquick2007 and is subject tocreated inthat arehere.reflected is sub
               is the responsibility verify user to contact information contained above is correct. that the contact information
                                                               is the responsibility of the user to verify
is the responsibility of the user to of the that the verify that the contact information contained above is correct.
com/gcm/master-usa/en-us/corporate/alliances/alliance/index.htm
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                                                    us/resourc   us/resourc   https://devco
                                                    e/assets/b   e/assets/c   nnect.avaya.c
                                 APAC               rochures/    asestudie    om/public/sea
Dale Pacetti                     CALA               avaya%20     s/ef-        rch/d_cprofile
615-371-4232                     EMEA   www.nice. and%20ni       lb2645.pdf   .jsp?search=
dale.pacetti@nice.com             NA    com         ce%20-       (2)          1&i=48         -




                                                                              https://devco
                                                                              nnect.avaya.c
Lynn Olson                                                                    om/public/sea
415-235-7758                            www.perfo                             rch/d_cprofile
lynn.olson@performtechnology.c          rmtechnol                             .jsp?search=
om                                NA    ogy.com -                -            1&i=5381       -




                                                                              https://devco
                                                                              nnect.avaya.c
                                 APAC                                         om/public/sea
Bob Webb                         CALA                                         rch/d_cprofile
314-469-6106 Ext. 751            EMEA   www.pipki                             .jsp?search=
bwebb@pipkins.com                 NA    ns.com    -              -            1&i=1317       -
                                              (1)          (1)
Graham Wilson
                                              http://www   http://www
gwilson@plantcml.com                          .avaya.co    .avaya.co
                                    www.plant m/master-    m/master-
or contact                          cml.com usa/en-        usa/en-
Scott Alfieri                       or        us/resourc   us/resourc   https://devco
salfieri@dccusa.com                 www.dccu e/assets/b    e/assets/b   nnect.avaya.c
                                    sa.com    rochures/l   rochures/i   om/public/sea
or contact                          or        b3089dev.    nd3000de     rch/d_cprofile
Joel Polletta               CALA    www.telco pdf (2)      v.pdf (2)    .jsp?search=
jpolletta@telcontrol.com     NA     ntrol.com http://www   http://www   1&i=137
                                                                                         http://www
                                                                                         .avaya.co
                                                           http://www                    m/gcm/m
                                                           .avaya.co                     aster-
                                                           m/master-                     usa/en-
                                                           usa/en-      https://devco    us/corpor
                                                           us/resourc   nnect.avaya.c    ate/allianc
                            APAC                           e/assets/c   om/public/sea    es/alliance
Joe Dorsey                  CALA                           asestudie    rch/d_cprofile   /companie
512-372-7006                EMEA    www.polyc              s/sunstate   .jsp?search=     s/polycom
joe.dorsey@polycom.com       NA     om.com    -            _final.pdf   1&i=470          v30.htm




                                                                        https://devco
                                                                        nnect.avaya.c
                                                                        om/public/sea
John Siani                         http://www                           rch/d_cprofile
jsiani@proxim.com          NA EMEA .proxim.co                           .jsp?search=
408 807 8922                APAC   m          -            -            1&i=827        -
                                                           http://www
                                                           .avaya.co
                                                           m/master-
                                                           usa/en-
                                                           us/resourc
                                                           e/assets/c   https://devco
                                                           asestudie    nnect.avaya.c
                                                           s/sutherla   om/public/sea
Larry Jacobs                                               nd%20glo     rch/d_cprofile
201-529-1100                        www.RAD                bal%20se     .jsp?search=
larry_j@radusa.com           NA     USA.com -              rvices%20    1&i=654        -
                                                             https://devco
                                                             nnect.avaya.c
                                                             om/public/sea
Keith McDonald                                               rch/d_cprofile
919-790-1011                       http://www                .jsp?search=
sales@jps.com                NA    .jps.com -            -   1&i=5063       -
                                              (1)
                                              http://www
                                              .avaya.co
                                              m/gcm/m
                                              aster-
                                              usa/en-        https://devco
                                              us/resourc     nnect.avaya.c
                                              e/assets/b     om/public/sea
Glen Berg                          www.reds rochures/l       rch/d_cprofile
847-728-0331                       kytech.co b2407dev.       .jsp?search=
gberg@redskytech.com         NA    m          pdf (2)    -   1&i=55         -




                                                             https://devco
                                                             nnect.avaya.c
Scott Raino                                                  om/public/sea
519-888-7465 Ext. 8206                                       rch/d_cprofile
416-710-7359 (BlackBerry)          www.rim.c                 .jsp?search=
sraino@rim.com               NA    om        -           -   1&i=2491       -




                                                             https://devco
                                                             nnect.avaya.c
                                                             om/public/sea
Rito Salomone               APAC                             rch/d_cprofile
905-576-4575                EMEA   www.telec                 .jsp?search=
rsi@telecost.com             NA    ost.com   -           -   1&i=346        -
                                                     https://devco
                                                     nnect.avaya.c
                                                     om/public/sea
Carol De Phillips                                    rch/d_cprofile
252-321-0196                      www.rcsal.         .jsp?search=
cdephillips@rcsal.com       NA    com        -   -   1&i=329        -

                                                                    http://www
                                                                    .avaya.co
                                                                    m/gcm/m
                                                                    aster-
                                                                    usa/en-
                                                                    us/corpor
                                                                    ate/allianc
Jin Young Maurice          APAC                                     es/alliance
610-661-4571               EMEA   www.sap.c                         /companie
jin.maurice@sap.com         NA    om        -    -   -              s/sap.htm




                                                     https://devco
                                                     nnect.avaya.c
                                                     om/public/sea
Kelly Minyard                                        rch/d_cprofile
210-402-9669                      www.secur          .jsp?search=
kminyard@securelogix.com    NA    elogix.com -   -   1&i=494        -




                                                     https://devco
                                                     nnect.avaya.c
                           APAC                      om/public/sea
Chris Mills                CALA                      rch/d_cprofile
720-249-4699               EMEA   www.servi          .jsp?search=
cmills@servion.com          NA    on.com    -    -   1&i=57         -
                                                                        http://www
                                                                        .avaya.co
Sales Contact:                                                          m/gcm/m
Bob Ellis                                                               aster-
913-664-8980                         http://www                         usa/en-
bellis@avaya.com                     .nextel.co                         us/corpor
                                     m/en/soluti                        ate/allianc
Alliance Contact:                    ons/fixed_                         es/alliance
Dan Sheahan                          mobile_co                          /companie
720-444-7928                         nvergence                          s/sprint.ht
dsheahan@avaya.com             NA    /           -   -   -              m




                                                         https://devco
                                                         nnect.avaya.c
                              APAC                       om/public/sea
David Murphy                  CALA   www.sym             rch/d_cprofile
707-636-1908                  EMEA   metricom.           .jsp?search=
dmurphy@symmetricom.com        NA    com       -     -   1&i=3409       -




                                                         https://devco
                                                         nnect.avaya.c
                                                         om/public/sea
Shalesa Charron                                          rch/d_cprofile
905-487-0984                         www.synto           .jsp?search=
shalesa.charron@syntora.com    NA    ra.com    -     -   1&i=11         -




                                                         https://devco
                                                         nnect.avaya.c
                                                         om/public/sea
Trish Weiser Harris                                      rch/d_cprofile
212-994-7746                  EMEA   www.myt3.           .jsp?search=
trish@myt3.com                 NA    com       -     -   1&i=1410       -
                                                                  http://www
                                                                  .avaya.co
                                                                  m/master-
                                                                  usa/en-      https://devco
                                                                  us/resourc   nnect.avaya.c
                                   APAC                           e/assets/c   om/public/sea
                                   CALA                           asestudie    rch/d_cprofile
                                   EMEA   www.tand                s/mis3172    .jsp?search=
www.tandberg.com                    NA    berg.com -              .pdf         1&i=3288       -




                                                                               https://devco
                                                                               nnect.avaya.c
                                                                               om/public/sea
Jose Buergo                                                                    rch/d_cprofile
847-472-5301                              www.telefo                           .jsp?search=
jbuergo@teleformix.com              NA    rmix.com -              -            1&i=155        -
                                                     http://www
                                                     .avaya.co
                                                     m/gcm/m
                                                     aster-
                                                     usa/en-
                                                     us/resourc                https://devco
                                                     e/filter.htm              nnect.avaya.c
                                                     &Filter=Ty                om/public/sea
Scott Hickle                                         pe:Brochu                 rch/d_cprofile
979-693-9378 Ext. 255                     www.txdigi res;Collec                .jsp?search=
shickle@txdigital.com               NA    tal.com    tionSearc -               1&i=87         -



Helene Randle, Partner
Development
helene.randle@twistpair.com                                                    https://devco
206-442-2101                                                                   nnect.avaya.c
                                                                               om/public/sea
Linda Schnell, Partner Marketing   APAC                                        rch/d_cprofile
Linda.schnell@twistpair.com        EMEA   www.twist                            .jsp?search=
206-812-0747                        NA    pair.com -              -            1&i=95         -
                                                                                                          http://www
                                                                                                          .avaya.co
                                                                                                          m/gcm/m
                                                                                                          aster-
                                                                                                          usa/en-
                                                                                                          us/corpor
                                                                                                          ate/allianc
                                                                                                          es/alliance
Jaime Zarate                           APAC                                                               /companie
972-541-8119                           EMEA      www.unisy                                                s/unisysv3
jaime.zarate@unisys.com                 NA       s.com     -               -
                                                                           (1)
                                                                                           -              0.htm
                                                                           http://www.
                                                                           avaya.com/
                                                           http://www      master-
                                                           .avaya.co       usa/en-
                                                           m/master-       us/resource/
                                                           usa/en-         assets/casest   https://devco
                                                                           udies/ef-
                                                           us/resourc                      nnect.avaya.c
                                                                           gcc2639dev.
                                       APAC                e/assets/b                      om/public/sea
                                                                           pdf (2)
Shawn Sabine                           CALA                rochures/       http://www.     rch/d_cprofile
201-252-9100                           EMEA      www.vieco gcc2810d        avaya.com/      .jsp?search=
shawn.sabine@viecore.com                NA       re.com    ev.pdf          master-         1&i=199        -




                                                                                           https://devco
                                                                                           nnect.avaya.c
                                                                                           om/public/sea
Thomas Stroyls                                                                             rch/d_cprofile
212-731-2380                                     www.vierli                                .jsp?search=
ts@usnetserve.com                        NA      ng.de      -              -               1&i=794        -


                                                                http://www
                                                                .avaya.co
                                                                m/master-
                                                                usa/en-                  https://devco
                                                                us/resourc               nnect.avaya.c
                                                                e/assets/b               om/public/sea
Gerard Shallo                                                   rochures/l               rch/d_cprofile
212-951-7612                                       www.xtend b2522dev.                   .jsp?search=
solutions@xtend.com                       NA       .com         pdf         -            1&i=71          -
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