MANA 4330 1 TEAM MANAGEMENT MANA 4330, Section 002 Tuesday and Thursday 12:30-1:50 PM Fall, 2008 Instructor: Dr. Kenneth H. Price Office Hours: 2:00-5:30 Tuesday and Thursday or by appointment Office: 226 Business Building Phone: 817- 272-3863 (office) 817-45l-2693 (home) E-Mail: firstname.lastname@example.org Web Page: http://management.uta.edu/Price/main.htm Course Learning Objectives: All organizations depend on people to carry out their tasks and work toward common goals, whether you work for a large or small corporation, a federal or state agency, or own your own business. Much of the time we spend working in organizations we spend working in teams. The objectives of this course are to demonstrate knowledge, comprehension, and the ability to analyze and evaluate the impact of key team processes. In working through these objectives you should be able to explain and perform behaviors associated with being a more effective team member and leading teams more effectively. To accomplish this, we will examine a number of factors that influence team member interaction and ultimately team performance through lectures, slides, films, demonstrations, cases, and student class presentations. Course Components Experiential Exercises: In class, at times, exercises will be used to illustrate different aspects of working in teams. This is an important aspect of the course. Exercises will be completed independently, with members of your project team, or with members of other teams. Materials completed during these exercises will be included on the examinations and comprise part of your class participation grade. Team Projects: You will work in an intact team during the course of the semester. There are six team assignments, including, a team charter, four case analyses and one class facilitation exercise. Each of these is described in following sections. Lectures: Class sessions will also include lectures describing current thinking on teams. Class lecture material is an integral part of the course. You are responsible for lectures that you miss. Every effort will be made to utilize PowerPoint for class lectures, but not all material will be on slides. Examinations: There are two tests during the semester: a midterm examination and a final examination. You must take both examinations. Each examination will be in essay format. Questions will measure your understanding of the factual material of the course as well as your ability to apply the material. The two examinations will be equivalent in weight. Examination dates are listed on page 4. I will provide study questions to help guide your preparation for the examinations. MANA 4330 2 If you miss an examination, you will receive a zero. Make-up examinations are given only at the discretion of the instructor. Not knowing the date of an examination, a heavy work schedule, or more than one examination on a single day are not valid reasons for missing the examination. To determine if it is possible for you to take the makeup, you must notify the instructor that you will miss (or have missed) the examination, within 24 hours of the scheduled examination. This means that you must contact the instructor at UTA or at home and explain the reason for missing the examination. Missing the examination and failure to contact the instructor, within the 24-hour period, will result in a zero. Make-up examinations are usually given at 1:00 pm on Friday. Required Readings and Cases: Some cases and assigned readings can only be ordered and downloaded from Harvard Business Online. See attached memo for instructions for ordering these materials. Other readings can be downloaded with no additional fee. You will be provided with a link to these readings which you can download to your printer. Any changes in assignments or test requirements will be announced in class and posted on my website. If you miss a class, always check with me for missed assignments. You are responsible for any changes in the test dates or test materials that are announced in class or posted on my web page Class Slides: My web page is http://management.uta.edu/Price/main.htm. Class materials, slides of the lecture material, and other handouts, as available, will be posted on my web page in Word files. You can access this web page from your home computer or from any computer in one of the labs on campus. Each lab will have a printer. Download, print, and bring the slides with you to class. There is space next to the slides for note taking, which is necessary. Study questions will also be posted to guide your test preparation. You should write out detailed answers to the study questions to make sure you understand the material. You can bring your study questions to me before the exam, and I will review them with you in my office to see if you are on track. Points and Grades: There are a total of 380 points that you can earn in class, divided in the following manner. The percentage value for each of the assignments is also indicated. Midterm Examination 100 pts Final Examination 100 pts Class Participation 50 pts Team Projects 130 pts Total 380 pts Earning 90%-100% of the total available points assures you of an A, earning 80%-89% of the available points assures you of a B, earning 70%-79% of the available points assures you of a C, earning 60%- 69% of the available points assures you of a D, and earning 59% or less of the available points assures you of an F. MANA 4330 3 Class Seating You will be able to choose your seat in class. Based on your preferences there will be a class seating chart. Students will be expected to take their assigned seats each class period. Important Dates: The last day to drop a class is October 31. Once you are enrolled in class, the instructor will not drop you from this class. Each student needs to complete the appropriate forms in the office of the Department of Management to drop the class. The final examination is Thursday, December 11, 11:00 – 1:30 p.m. Check for any changes in scheduled time. Team Projects: There are three team projects, briefly described below and to be discussed in more detail in class. 1. Team Charter (10 points). Based on exercises started in class and completed outside of class, your team will submit a document entitled ―Team Charter.‖ The elements of the charter are described in a handout attached to the course outline. 2. Case Analysis (20 points, Cases 1-4). Each team will submit a detailed case analysis for each case based on the questions provided by the instructor. The case analysis should be at least five single-spaced pages. The elements of a case analysis are described in a handout attached to this outline. (10 points, Cases 5-6) These brief cases should be single spaced and 1-2 pages in length. 3. Team Facilitation (20 points). Each team will develop an experiential exercise to illustrate some aspect of team behavior. You will be given about 20-30 minutes to run your simulation (depending on the number of teams in class) during the team presentation times at the end of the semester. Dates for the presentation will be assigned in class. Your report on the facilitation exercise is due the day of your presentation. This project is described in more detail in a handout. I am the project manager for each team. If there are difficulties with team members you need to let me know. Difficulties can include missing team meetings, being late with or not completing assignments, not responding to phone calls or e-mails from team members, doing inadequate work on their part of the assignment etc. If problems arise let me know. If team members agree, an individual can lose up to the full amount of points that can be awarded for any assignment. I will circulate an evaluation form to check on how each group is doing and to determine if team members should receive less than the amount of points that were earned for that project. Class Participation Grade Your course grade has a class participation component that is worth 50 points. During the course of the semester we will discuss each of the cases in class and do a number of exercises. Some of the exercises will be competed outside of class and others will be completed in class. Being in class for case discussions and for these exercises will count towards your class participation grade. Individuals who make solid contributions to class discussions can have additional points awarded for the participation component. By the same token individuals who are disruptive will have points subtracted from the class participation component and if necessary from the total number of points they earn in class. This means: No cell phones in class MANA 4330 4 Laptops in class-only used for taking notes on slide pages No exit and return to class unless it is an emergency. You need to leave early—let me know before class. OUTLINE (MANA 4330 002) Week Date Topic 1 August 25 Orientation, Ice Breakers, Group Formation, Reading: (HBR) Leading Teams and Developing an Effective Living Group in the General Management Program (HBO) 2 September 2 Team Charter: Basic Constructs Teams Reading: Building Teams That Learn (Link) 3 September 9 Being Group Minded: Individualism and Collectivism, Reading: Five Challenges To Virtual Team Success: Lessons From Sabre, Inc. (Link) 4 September 16 Case 1 Due Tuesday: Henry Tam and the MGI Team (HBO); Norms 5 September 30 Whistleblowing---Enron 6 October 7 Being Group Minded: Team Social Identity 7 October 14 Case 2 Due Tuesday: The Army Crew Team (HBO) 8 October 21 Tuesday Examination; Team Problem Solving and Decision Making, Reading: When Teammates Raise A White Flag (Link) 9 October 28 Team Problem Solving and Decision Making 10 October 30 Case 3, Tuesday: Mount Everest – 1996; Team Creativity, Reading: Improving the Creativity Of Organizational Work Groups (Link) 11 November 4 Team Conflict 12 November 11 Leading Teams Case 4; Columbia’s Final Mission: A Multimedia Case (HBO), Reading: Organization at the Limit: Lessons From the Columbia Disaster (Link) 13 November 18 Leading Teams; Brief Case: Case 5, Thursday: Terra Cog Global Positioning Systems (HBO) 14 November 25 Brief Case: Case 6, Tuesday: Campbell and Bailyn’s Boston Office (HBO); Thanksgiving 15 December 2 Presentations: Team Facilitations 16 December 9 Final Examination is Tuesday, December 11:00 –1:30 p.m. Self-Management Strategies: 1. Set a goal-a specific hard goal. MANA 4330 5 2. Develop a strategy to achieve your goal. Think of the different behaviors that are related to goal achievement, e.g., classroom behavior, studying behavior, integrating school and work, etc. Develop a strategy in each of these areas. 3. Monitor your progress. For example, test the accuracy of what you know and assess the breadth of what you know before the exam or before you hand in case assignments. For example, use the study questions as a guide to the test questions, and other people or the instructor to evaluate your thinking about the cases. I will be happy to help you during my office hours or by appointment. Use me for a resource. 4. Adjust strategy to fit the situation. As you monitor your progress and receive feedback, adjust your strategy as needed. Americans with Disabilities Act (ADA): The University of Texas at Arlington is on record as being committed to both the spirit and letter of federal equal opportunity legislation; reference Public Law 92-112 - The Rehabilitation Act of 1973 as amended. With the passage of federal legislation entitled Americans with Disabilities Act (ADA), pursuant to section 504 of the Rehabilitation Act, there is renewed focus on providing this population with the same opportunities enjoyed by all citizens. As a faculty member, I am required by law to provide ―reasonable accommodations‖ to students with disabilities, so as not to discriminate on the basis of that disability. Student responsibility primarily rests with informing faculty of their need for accommodation and in providing authorized documentation through designated administrative channels. Information regarding specific diagnostic criteria and policies for obtaining academic accommodations can be found at www.uta.edu/disability. Also, you may visit the Office for Students with Disabilities in room 102 of University Hall or call them at 817-272-3364. Academic Dishonesty Policy: It is the philosophy of The University of Texas at Arlington that academic dishonesty is a completely unacceptable mode of conduct and will not be tolerated in any form. All persons involved in academic dishonesty will be disciplined in accordance with University regulations and procedures. Discipline may include suspension or expulsion from the University. ―Scholastic dishonesty includes but is not limited to cheating, plagiarism, collusion, the submission for credit of any work or materials that are attributable in whole or in part to another person, taking an examination for another person, any act designed to give unfair advantage to a student or the attempt to commit such acts.‖ (Regents’ Rules and Regulations, Series 50101, Section 2.2) Student Support Services: The University of Texas at Arlington supports a variety of student success programs to help you connect with the University and achieve academic success. These programs include learning assistance, developmental education, advising and mentoring, admission and transition, and federally funded programs. Students requiring assistance academically, personally, or socially should contact the Office of Student Success Programs at 817-272-6107 for more information and appropriate referrals. Librarians to Contact: See Ruthie Brock (email@example.com, 817-272-7152) or Carol Byrne (firstname.lastname@example.org, 817-272-7437) in the Electronic Business Library in room 136 of the Business Building. E-Culture Policy: UT-Arlington has adopted the University email address as an official means of communication with students. Through the use of email, UT-Arlington is able to provide students with relevant and timely information, designed to facilitate student success. In particular, important information concerning registration, financial aid, payment of bills, and graduation may be sent to students through email. All students are assigned an email account and information about activating and using it is available at www.uta.edu/email. New students (first semester at UTA) are able to activate their email account 24 hours after registering for MANA 4330 6 courses. There is no additional charge to students for using this account, and it remains active as long as a student is enrolled at UT-Arlington. Students are responsible for checking their email regularly. Evacuation Procedures: In the event of an evacuation of the College of Business building, when the fire alarm sounds, everyone must leave the building by the stairs. With the fire alarm system we now have, the elevators will all go to the first floor and stay there until the system is turned off. All those in the North tower side of the building should proceed to the fire escape stairs located on the East and West sides of that wing. FOR DISABLED PERSONS…please go to the Northeast fire stairs. We have an Evacutrack chair located on the 6th floor stairwell. We have people trained in the use of this chair and there will be someone that will go to the 6th floor to get the chair and bring it to any lower floor stairwell to assist disabled persons. Should this be a real emergency, the Arlington Fire Department and UTA Police will also be here to help. Biographical Information MANA 4330 7 Name: _______________________________________________ Concentration: _________________ Phone: ______________________ ______________________ E-mail: _______________________ Home Work 1. List other management courses you have taken. 2. What are your expectations for this course? 3. Current employer and job title 4. Membership in current work teams, social groups, athletic teams, etc.