agenda item 123 - App 1 Service user Exp - North Essex

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					APPENDIX 1                                   Service User Experience Feedback
         Responses from Service Users - Comparison with Q. 3 (Oct-Dec 08), Q. 4 (Jan-Mar 09) and Q. 1 (Apr-Jun 09)

                  Unit (no. of responses)                       Quarter 3 Oct - Dec 08   Quarter 4 Jan - Mar 09   Quarter 1 Apr - June 09   Quarter 2 Jul-Sept 09
                                                                  160 Service Users        150 Service Users        173 Service Users        xxx Service Users
                          Question                               Yes    No/don't know     Yes    No/don't know     Yes     No/don't know     Yes    No/don't know
Were you aware of the option of being treated by the crisis
resolution and home treatment team (CRHT) before you             98          62           94          56           118          55
were admitted to hospital?                                      61%          39%         63%          37%          68%         32%           0%         0%

                                                                 62          98           39          111           59          114
Were you given a welcome pack when you were admitted?
                                                                39%          61%         26%          74%          34%         66%           0%         0%


Do you have a say in decisions about the medication you         112           48          95           55          123          50
take?                                                           70%          30%         63%          37%          71%         29%           0%         0%

                                                                135          25          113          37           140          33
Were the purposes of your medication explained to you?          84%          16%         75%          25%          81%         19%           0%         0%

                                                                 82          78           94          56           113          60
Were you told about possible side effects of the
medications?                                                    51%          49%         63%          37%          65%         35%           0%         0%


Have you been told who your care co-ordinator is?
                                                                127           33         121           29          118          55
                                                                79%          21%         81%          19%          68%         32%           0%         0%

Do you know how to contact your care co-ordinator if you        125          35          126          24           128          45
have a problem?
                                                                78%          22%         84%          16%          74%         26%           0%         0%


Did your care co-ordinator attend your care reviews?
                                                                119           41          97           53          100          70
                                                                74%          26%         65%          35%          58%         40%           0%         0%

Have you been given (or offered) a written or printed copy of   110           50         100           50           99          74
your care plan?                                                 69%          31%         67%          33%          57%         43%           0%         0%
APPENDIX 1                                    Service User Experience Feedback
          Responses from Service Users - Comparison with Q. 3 (Oct-Dec 08), Q. 4 (Jan-Mar 09) and Q. 1 (Apr-Jun 09)

                                                             Quarter 3 Oct - Dec 08   Quarter 4 Jan - Mar 09   Quarter 1 Apr - June 09   Quarter 2 Jul-Sept 09
                   Unit (no. of responses)
                                                               160 Service Users        150 Service Users        173 Service Users        xxx Service Users
                           Question                           Yes    No/don't know     Yes    No/don't know     Yes     No/don't know     Yes    No/don't know
                                                              124          36          119          31          117           56
Do you understand what is in your care plan?
                                                             78%          23%         79%          21%          68%          32%          0%          0%

                                                              103          57          97           53           97           76
Were you involved in deciding what was in your care plan?
                                                             64%          36%         65%          35%          56%          44%          0%          0%


Do you feel all your needs were addressed?
                                                             119           41         120           30          129           44
                                                             74%          26%         80%          20%          75%          25%          0%          0%


Did you have an assessment of your physical health needs?
                                                             124           36         108           42          121           52
                                                             78%          23%         72%          28%          70%          30%          0%          0%

Do you have the number of someone from NHS services          139           21         131           19          142           31
that you can phone out of office hours?                      87%          13%         87%          13%          82%          18%          0%          0%

Were you aware that NERIl (North Essex Resource &
Information Line for Mental Health) offers you information    93           67          104          46          112           61
about mental health and support in a crisis?
                                                             58%          42%         69%          31%          65%          35%          0%          0%

                                                             134           26         124           26          134           39
Did you have regular one to one contact with staff?
                                                             84%          16%         83%          17%          77%          23%          0%          0%

                                                              137          23          126          24          143           30
Did the psychiatrist listen carefully to you?
                                                             86%          14%         84%          16%          83%          17%          0%          0%

                                                             140           20         134           16          158          15
Did the psychiatrist treat you with respect and dignity?
                                                             88%          13%         89%          11%          91%          9%           0%          0%

Did you have trust and confidence in the psychiatrist you     133          27          124          26          146           27
saw?                                                         83%          17%         83%          17%          84%          16%          0%          0%
APPENDIX 1                                Service User Experience Feedback
      Responses from Service Users - Comparison with Q. 3 (Oct-Dec 08), Q. 4 (Jan-Mar 09) and Q. 1 (Apr-Jun 09)
APPENDIX 1                                   Service User Experience Feedback
         Responses from Service Users - Comparison with Q. 3 (Oct-Dec 08), Q. 4 (Jan-Mar 09) and Q. 1 (Apr-Jun 09)
                                                              Quarter 3 Oct - Dec 08   Quarter 4 Jan - Mar 09   Quarter 1 Apr - June 09   Quarter 2 Jul-Sept 09
                  Unit (no. of responses)
                                                               160 Service Users        150 Service Users         173 Service Users        xxx Service Users
                          Question                             Yes    No/don't know     Yes    No/don't know     Yes     No/don't know     Yes    No/don't know
Were there regular community meetings where you could          70           90          65           85           77           96
comment on services?                                          44%          56%         43%          57%          45%          55%          0%          0%

If you went to the community meetings, did the staff listen    53          107          50          100           67          106
and respond to people's views?                                33%          67%         33%          67%          39%          61%          0%          0%

                                                              133           27         121           29          149           24
Did you feel safe during your stay on the ward?
                                                              83%          17%         81%          19%          86%          14%          0%          0%

                                                               149          11          135          15          164           9
Did you have access to a telephone?
                                                              93%           7%         90%          10%          95%          5%           0%          0%

Have you received help with getting benefits (e.g. Housing     80           80          73           77           87           86
Benefit, Attendance Allowance)?                               50%          50%         49%          51%          50%          50%          0%          0%

Have you received any information about local support          80           80          77           73           80           93
groups for mental health service users (e.g. MIND,
Alzheimer's Society, Rethink)?                                50%          50%         51%          49%          46%          54%          0%          0%

Did you have enough say in decisions about your care and      127           33         128           22          135           38
treatment?                                                    79%          21%         85%          15%          78%          22%          0%          0%

                                                              120           40         119           31          131           42
Has your diagnosis been discussed with you?
                                                              75%          25%         79%          21%          76%          24%          0%          0%
APPENDIX 1                                   Service User Experience Feedback
         Responses from Service Users - Comparison with Q. 3 (Oct-Dec 08), Q. 4 (Jan-Mar 09) and Q. 1 (Apr-Jun 09)


                                                          Quarter 3 Oct - Dec 08    Quarter 4 Jan - Mar 09   Quarter 1 Apr - June 09    Quarter 2 Jul-Sept 09
                  Unit (no. of responses)
                                                           160 Service Users         150 Service Users         173 Service Users         xxx Service Users

                         Question                        Ex/VG/G      F/P/VP       Ex/VG/G      F/P/VP       Ex/VG/G      F/P/VP       Ex/VG/G      F/P/VP
Overall, how would you rate the care you have received     124          36           123          27           131          42
during your stay?                                         78%          23%          82%          18%          76%          24%           0%          0%



Ex            =   Excellent
VG            =   Very good
G             =   Good
F             =   Fair
P             =   Poor
VP            =   Very poor

				
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