http://www.ednet-fv.ed.ac.uk
Freewire Telephone
Autumn 2008 INSTRUCTION GUIDE
Introduction
The telephone in your room allows you to make free calls to any of your fellow students within the University of Edinburgh’s accommodation halls of residence on the Freewire Network, and to receive calls from and make calls to anywhere in the world. The system, branded as ‘Freewire Telephone’, is based on the latest VoIP technology provides the following benefits: • free room to room calls • open subscription to the service for friends and family • free voicemail • free calls within the Freewire Telephone network • extremely low tariffs: (calls to many destinations cost less than 1p/minute) • pre-payment using web-based account
How to Make Prepaid Calls
To make prepaid calls you must first Register and open a Web Account via the following online signup form:
https://www.freewiretv.com/Selfcare/signUp/personalDetails.html
To Register: 1. Set your own Username and Password and click on Submit. 2. We will send you an email confirmation. 3. To activate your account, you will need to click the link embedded in this email. 4. You will then receive a second email that will include your : Username, Freewire ID and Freewire PIN (4 digits) To Top-up your account: 1. Login to My Account at www.freewiretv.com/myaccount by entering your username and password. 2. You can top-up your account by using your credit/debit card. To make a call: 1. Pick up the telephone receiver and dial the desired telephone number. 2. You will be prompted for your Freewire ID and then your PIN. 3. You will receive notification of your credit balance and the available duration of the call. 4. You will then be put on hold whilst your call is connected. Troubleshooting: I have haven't yet received an activation email. What can I do ?
Your activation email may have been diverted to your Junk Mail folder. Please check this folder and change your Junk Mail settings to make sure that your future Freewire emails are received in your normal mailbox. If you would like us to resend your activation email, click on ‘Lost activation email ?’
Freewire telephone access number: http://hallsnet.uwic.ac.uk from UK: 0844 546 0000 from Overseas: +44 207 983 9388
Voicemail
Accessing your voicemail couldn’t be easier. Simply press the ‘Message’ button or dial ‘151’ and follow the message prompts by pressing: ‘1’ to listen to messages, ‘2’ to manage greetings, ‘3’ to manage your PIN, ‘4’ for help, and ‘0’ to return to the main menu.
If you experience any problems in making or receiving calls, please call or email the EdNet-FV Helpdesk: Tel: 0333 123 0194 Email: ednet-fv@ednet-fv.ed.ac.uk
Ednet-FV Residences: 8 Roxburgh Place 13-29 Sciennes 83 Causewayside 32 Blackwood Crescent 40-50 Blackfriars Street 59-61 Ratcliffe Terrace