How to file a Consumer Complaint to the Bank’s Primary
Federal Deposit Insurance Corporation (FDIC)
Complaints should be mailed to the appropriate agency with copies of
documentation. Original documents or currency should not be sent.
Federal Deposit Insurance Corporation
Division of Supervision and Consumer Protection
550 Seventeenth Street, NW
Washington, D.C. 20429
Department of Financial Institutions (DFI)
Follow one of the methods for delivering your complaint as explained below.
Please do not send any documentation; send only the complaint form. If
additional information is required by the financial institution to resolve your
complaint, they will contact you directly.
Fill out the complaint form, save the form to your hard drive.
Open your e-mail account and e-mail the form to:
Insert/attach your file/complaint and send.
You will receive an e-mail receipt confirmation.
Submit Via Mail or Fax
Open the link on www.dfi.ca.gov/directory/
Fill out the complaint form.
If sending by fax: (916) 445-2123
If mail, send to:
Department of Financial Institutions
Consumer Services Desk
1810 13th Street
Sacramento, CA 95814