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					            D2L Version 8.4.1 and previous                                                              Known Issues and Workarounds

Version/MR    Tool                 Feature             Problem                                                                Workaround/Settings/Notes                                                   Date     Ticket      FIX ETA D2L Issue#

V8.3.0MR5     Add Participant      Add Participant     When adding a participant via the Classlist, a column for              Report this issue via the ticket system and SSA team can fix it.
                                   via Classlist       "Section" appears, but no sections are listed in the drop-down list    Include course ou.
                                                       and the participant cannot be added via the "Enroll Selected
                                                       Users" button at the Add Participant screen.                                                                                                  10/1/2008   63025                     45280 (F)
V8.3.0MR3     Classlist            View Progress of    From classlist report, selecting a student from the list of            no workaround--D2L has it in development with no ETA for the
                                   Unenrolled          withdrawals, doesn't display selected student, but instead             fix.
                                   students--          displays the progress for the first person in the currently enrolled
                                                       list. Trying to select a different user does not display those who
                                                       are unenrolled.                                                                                                                               4/21/2008     50783                  404459 (B)
V8.3.0MR5     Classlist            Add Participant     When adding a participant via the Classlist, a column for              Report this issue via the ticket system and SSA team can fix it.
                                   via Classlist       "Section" appears, but no sections are listed in the drop-down list    Include course ou.
                                                       and the participant cannot be added via the "Enroll Selected
                                                       Users" button at the Add Participant screen.                                                                                                  10/1/2008   63025                     45280 (F)
V8.4 MR1      Conditional          Conditional         User gets a 500 error when trying to edit an item that has a           D2L has to intervene. Put in a ticket with Course name and OU,
              Release
                                   Release             conditional release, or when trying to "add existing" conditional      and details of steps that led to the 500 error.
                                                       release to an item. The error is caused because there is a
                                                       conditional release that references an object that has been
                                                       deleted.                                                                                                                                      6/15/2009     79580                  50063 (B)
V8.4 MR1      Content              Add Multiple        When a user attempts to add multiple topics in Content, an       D2L acknowledged this as a bug with no workaround. Users
                                   Topics              "Overflow at Stack: 3" error occurs and the topics are not added must add one topic to Content at a time rather then multiple
                                                       to Content.                                                      topics.                                                                       6/9/2009     78847                  51210 (B)
V8.3.0MR?     Content              HTML Editor         Formatting lost; strange characters                              See below: HTML Editor: Create HTML content in D2L from MS                                                         45897 (U)
                                                                                                                        Word source…                                                                               59813                   38474 (A)
V8.3.0MR3     Content              Collapse/Expand     Collapse/Expand doesn’t remember previous settings--but only no workaround--but only affects teacher role or admin role when
                                   content levels      for Manage Content view.                                         using the Manage Content view. View Content remembers
                                                       Added 6-9-2009: This occurs when a collapse/expand change is collapse/expand settings.
                                                       made to Content in Manage Content view and the user logs out
                                                       immediately. If the user makes collapse/expand changes and
                                                       then moves to a different tool, or moves to a different Content
                                                       view, the collapse/expand state is remembered at the next login.
                                                                                                                                                                                                      8/9/2008
V8.3.0MR5     Content              Content release     If a release condition to require a certain number of discussion       Put in a ticket and we can request that D2L run a script to correct
                                   condition based     posts is added to a Content item, a 500 error sometimes occurs.        the problem.
                                   on Discussion       This is not a consistent problem, and only happens on some
                                   posts               Content items.                                                                                                                               10/27/2008     66074                   46994 (S)
V8.4 MR1      Content              Links to Impatica   When user clicks on the link, an "X" appears and the file cannot       Workaround is to link to the related .jar file instead of the .html
              (Links to Impatica
                                   files do not work   be viewed.                                                             file. Update to the most current version of Impatica to prevent
              files)
                                                                                                                              the problem from occurring.                                             6/3/2009     78625




            2009-12-23                                                                                                                                                                                                      Page 1 of 8
            D2L Version 8.4.1 and previous                                                           Known Issues and Workarounds

Version/MR    Tool               Feature            Problem                                                              Workaround/Settings/Notes                                                 Date    Ticket      FIX ETA D2L Issue#

V8.4 MR1      Content            Links to .WMA,     Clicking the link opens the Windows Media Player, but then an        Student Workaround:
              (Links to media
                                 .WMV and           error appears.                                                       Save file to desktop and open saved file from the desktop.
              files--WMA, WMV,
              WAV, etc.)         .WAV files for                                                                          Instructor Workaround--two things to try:
                                 users to hear/view                                                                      A. If the existing file has upper case extension, rename the file
                                 in D2L                                                                                  with a lowercase extension.
                                                                                                                         B. If file name already has lowercase extension, create a new
                                                                                                                         content item that embeds the .wav or .wma file.
                                                                                                                         1. Add new Topic in Content
                                                                                                                         2. Create New File--opens HTML editor, type in a Title
                                                                                                                         3. Click Advanced tab
                                                                                                                         4. Click "Insert Object" icon (three icons to the left of the ABC
                                                                                                                         spellcheck icon)
                                                                                                                         5. Select Course Object, select Object Type, Browse to find file,
                                                                                                                         click on File Name, check Show Controls and Auto Play, and
                                                                                                                         click Insert
                                                                                                                         6. Click Save
                                                                                                                                                                                               6/3/2009    78643
V8.4 MR1      Content            Quick Links to     When user clicks on the link, the media file does not play.          D2L has recommended a workaround of adding a space to the
                                 media files in                                                                          end of the link, before the closing quote mark (note space
                                 Content, News,                                                                          between the v and the quote mark).
                                 Discussions                                                                             EXAMPLE:
                                                                                                                         <a target="_blank" href="/content/enforced/842036-
                                                                                                                         20103000093203/beautiful.wmv ">
                                                                                                                         This workaround has been successful for IE7 and IE8, but the
                                                                                                                         media file does not play in Firefox.
                                                                                                                         Note: as of a report on 11-10-2009, this workaround is no longer
                                                                                                                         working. The HTML editor does not save the space.
                                                                                                                                                                                              8/20/2009                               53454
V8.4 MR1      Copy Course                           Copy Course Components, if the instructor searches for a course      Don't use Search. Select course from the drop-down list.
              Components
                                                    and selects a course from the search results and clicks Add
                                                    Selected, it produces a 500 error.                                                                                                        5/30/2009 78515                     52698(S)
V8.4 MR1      Core               NOW Date/Time      When updating the date/timestamp on an item by using the             Manually set the time to indicate AM.
                                 setting            NOW button, if the time is already set to PM it will not change to
                                                    AM, even if the current time is in the AM.                                                                                                9/24/2009    80803                      53341
V8.4 MR1      Discussion         Unread Counter     Unread counter display does not match the actual number of           If the user selects an unread messages and clicks "mark as
                                 display            unread discussion posts.                                             unread" it will reduce the counter by one. This throws off the
                                                                                                                         count.                                                              10/28/2009    89022
V8.4 MR1      Discussion         Discussion tabs     The four editing tabs for Properties, Restrictions, Activities,     This occurs when a user copies the discussion description from
                                 display but are not Assessment appear, but when the user clicks a tab, nothing is       one discussion and pastes it into another discussion description,
                                 activated when      displayed.                                                          because the copy/paste brings along the edit icon and the
                                 clicked.                                                                                corresponding HTML code. An error only occurs when the
                                                                                                                         instructor clicks the pasted Edit icon and the HTML editor
                                                                                                                         attempts to load. (Users can view the discussion without error.)
                                                                                                                         Workaround/Fix: Put in a ticket and D2L will remove the
                                                                                                                         extraneous code that is pasted into the discussion description.

                                                                                                                                                                                               6/9/2009    79004                  53015 (S)
V8.3.0MR3     Discussion         Search             The search option is not available at the top level of Discussion    Has been reported to D2L
                                                    tool. Search is available at the Discussion topic level.
                                                                                                                                                                                               5/7/2008    51769                   41887 (U)




            2009-12-23                                                                                                                                                                                              Page 2 of 8
             D2L Version 8.4.1 and previous                                                            Known Issues and Workarounds

 Version/MR    Tool              Feature             Problem                                                                Workaround/Settings/Notes                                                       Date    Ticket      FIX ETA D2L Issue#

 V8.3.0MR3     Discussion        Display All         All forums do not appear when trying to set group restrictions. In Individual forum titles are listed in the drop-down list. Select
                                 Forums from         Discussions, click "Group Restrictions" on left panel, in the Drop- forums one at a time to set group restrictions.
                                 "Forums" drop-      down list for Forums, select "All Forums," and nothing displays.
                                 down list                                                                                                                                                             6/10/2008   54672                   40431 (B)
 V8.3.0MR3     Discussion        Unread Counter      In some instances, the counter for Unread messages has an              User can click on a different unread discussion post and then
                                 display             inaccurate count, and discussion posts that have been read             click back on the boldface discussion and it should be marked as
                                                     appear in boldface.                                                    read, and should no longer appear in boldface.                              7/3/2008   56335                   38708(B)
 V8.3.0MR3     Discussion        Grading Group       If discussions are restricted to different groups, each discussion     This requires multiple grade items for a Discussion topic that the
                                 Restricted          requires a separate Grade Item in order to be graded from the          instructor intends to be a single grade item. Has been reported
                                 Discussions         Discussion tool.                                                       to D2L as a feature request for a Single Grade Item for a
                                                                                                                            Discussion topic that is listed multiple times in Discussion Tool,
                                                                                                                            but is restricted to individual, different groups.
                                                                                                                                                                                                        7/2/2008   56258                   41406 (F)
 V8.3.0MR5     Discussion        Print View and      When using the Print View, and when Printing the Discussion            There is no workaround. This is difficult for instructors who
                                 Print Output        posts, the sort order is by Message ID, regardless of the current      expect to sort by Name. D2L acknowledges this as a problem
                                                     sort order of the discussions.                                         and proposed a fix in a future release. (It is not in the list of fixed
                                                                                                                            issues in release notes for version 8.3.1)                                  9/3/2008   60846                   32893 (U)
  V8.4 MR1     Dropbox           TurnItIn            After student submits file to dropbox, the report status goes to "In   Bug related to the length of the OU number. Will be fixed in 8.4
                                 integration         Progress" and hangs there.                                             MR1. (bug fixed but other issues remain--TII not working at this                                               52193 (S)
                                                                                                                            time).                                                                     5/12/2009   77338 5/29/2009         51459 (B)
  V8.4 MR1     Dropbox           Submission         If the instructor creates a new dropbox folder and sets                 Change the submissions settings. Save. Settings go back to the
                                 Settings           submissions settings and saves, the settings go back to the             defaults. Change the submission settings again. Save. The
                                                    defaults.                                                               settings are saved the second time.                                        5/28/2009   78455
 V8.3.0MR3     Dropbox           Unread Counter     Unread files includes files from students who have since dropped        Can re-enroll the students and open their dropbox files so the
                                 display            the course, and those files do not display in the dropbox, yet they     "unread" counter will not count the unenrolled students' file
                                                    are included in the count of unread files.                              submissions.                                                               6/16/2008   55101                   27676 (B)
 V8.3.1MR2     Dropbox           Display in         If a new dropbox is created and the "display in schedule" option        Open the dropbox individually and re-check the "display in
                                 Schedule           is checked, and then multiple dropboxes (including the new one)         schedule" box and save the individual dropbox.
                                                    are selected for editing, after saving, the "display in schedule"
                                                    box becomes unchecked.                                                                                                                             3/10/2009    73642                  50172 (B)
v8.3.1MR2 n/a Dropbox            Submission         When student submits file to dropbox, student does not receive \ Three settings in DOME that D2L needs to input. The settings
                                 confirmation email email confirmation that file was submitted.                         must contain a valid email address. If not, the confirmation
                                 to student                                                                             message doesn't get sent. Put in ticket and provide a valid email
                                                                                                                        account for the "From" in the message.                                         5/13/2009    77787           n/a          n/a
 V8.3.0MR3     FAQs              Display            After the upgrade to 8.3, the FAQs display HTML code rather         Revise the FAQ and resave.
                                                    than formatted text.                                                                                                                               5/20/2008
 V8.3.0MR5     File Management   Zip files          Sometimes zip files will not unzip.                                 No workaround, but D2L is working with us to resolve the issue.

 V8.3.0MR5     Gradebook         Personal Display    Even though the Username and Email boxes are checked in the No workaround or ETA on a fix. (43348?)
                                 Settings for User   display settings, the data doesn't appear in the gradebook--only
                                 Details             the Username and Email headings appear.                                                                                                           10/7/2008   63034                   45374 (B)
   V8.4.1      Grades            500 error           When instructor clicks Grades tool, a 500 error occurs. This does Bug related to the sort order. D2L needs to run script to fix.
                                                     not affect students.                                                                                                                             12/15/2009   91108            n/a 58206(S)
 v8.3.1MR2     Grades            Drop Lowest      If the instructor drops the lowest score(s) in a grade category, the Workaround: Instructor goes to Grades, Grade Settings, Org Unit
                                 Student View     student does not always see that a score has been dropped.           Display Options, under Submission View Display Options, click
                                                                                                                       either "Points Grade" checkbox or "Weighted Grade" checkbox.
                                                                                                                       Save and the student grade view will include a new column                                                  future
                                                                                                                       where "dropped" will be displayed.                                              5/15/2009   77785        release    51714 (U)
 V8.3.0MR5     Grades            Export Gradebook The sort order appears random in the exported file.                  Use Excel to manually sort by field in the exported file.
                                                                                                                                                                                                        9/3/2008   61289                   39868 (U)
 V8.3.0MR5     Grades            Change Grade        Teacher role cannot change the grade scheme color in the               Reported to D2L. No workaround. Issue may be related to
                                 Scheme Color        Grade Settings                                                         Permissions, but no clear details on what combination of settings
                                                                                                                            enables the teacher role to change the grade colors.                       6/13/2008   588506



             2009-12-23                                                                                                                                                                                                      Page 3 of 8
            D2L Version 8.4.1 and previous                                                        Known Issues and Workarounds

Version/MR    Tool             Feature            Problem                                                              Workaround/Settings/Notes                                                 Date   Ticket      FIX ETA D2L Issue#

  V8.4.1      Grades           Delete Grade Item Instructor is unable to delete grade item. The grade item does        If grade item was associated with a dropbox, quiz or discussion
                                                 not appear to be associated with a quiz, dropbox or discussion.       that has since been deleted, the instructor will not be able to
                                                                                                                       delete the grade item.
                                                                                                                       Workaround: Put in a ticket with the course ou and the name of
                                                                                                                       the grade item and D2L can delete the grade item.                   11/12/2009   89634                  57131(S)
V8.3.0MR3     Grades           Change Final       This DOME setting is no longer available in version 8.3.             D2L recommends using Manage Languages to rename this
                               Grade display                                                                           grade item.
                               name
V8.3.0MR3     Grades           Name Order         May appear as first name alpha order by default. Also has a    Change to sort by last name and it will retain this setting in this
                                                  comma between first and last name when sorted by first name.   and all other courses. Appears to be a user setting, although the
                                                                                                                 setting does not seem to be in the DOME or Permissions.
V8.3.0MR5     Grades           Export Gradebook The exported file cannot be imported back to D2L. This is due to To prevent the leading zeroes from being dropped, follow these
                                                the OrgDefinedID field that contains the Tech ID which typically steps:
                                                has leading zeroes. The zeroes are dropped in the .csv file and Export the gradebook file and save it (do not open it). Then open
                                                no longer match the OrgDefinedID field of the students in the    Excel. Go to File, Open and look for ALL file types and locate
                                                gradebook in D2L.                                                the .csv exported file. Excel will take you through an import
                                                                                                                 process where you will indicate that it is:
                                                                                                                 1. Delimited
                                                                                                                 2. uncheck "tab" and check the box for "Comma"
                                                                                                                 3. select column that has OrgDefinedId and for "Column data
                                                                                                                 format" click on "text" [this will keep the leading zeroes on the ID
                                                                                                                 numbers]
                                                                                                                 4. Finish

                                                                                                                       Enter any data, and then "SAVE AS" CSV (Comma delimited)
                                                                                                                       (*.csv)
                                                                                                                       Click "Yes" at next dialog box.

                                                                                                                       Then import the file back into the D2L course.                       9/18/2008
V8.3.0MR3     Groups           Discussion         Can't see all discussion forums when trying to set groups            Workaround is to select one forum at a time to set the group
                               Forums                                                                                  restrictions.                                                        5/20/2008   54672                   42131 (B)
V8.3.1MR2     Groups           Group Display     In the Groups view for Instructors, the groups if numbered into       D2L has acknowledged it as a bug that will be fixed in a future
                               Order             the double digits, the groups are displayed in the wrong order.       release. No workaround available.
                                                 (Group 1, Group 10, Group 11, etc., Group 19, then Group 2,
                                                 Group 20 etc. )                                                                                                                            1/16/2009   70350                   49083 (B)
V8.3.0MR5     Groups           Delete Group      Cannot delete a group if it is associated with a grade item or a      Put in a ticket and we can ask D2L to restore the association and
                                                 dropbox that has already been deleted.                                then delete the appropriate item(s).                                 10/8/2008   63150
V8.3.1MR2     Groups           Unenrollment from When a student is unenrolled from a D2L course, any group             The workaround is to manually unenroll the affected student from
                               course doesn't    enrollments made by the instructor are not unenrolled.                the group.
                               unenroll student  Consequently, when an instructor sends an email to that group,
                               from group        the instructor sees at the bottom of the confirmation that says the
                                                 email was not sent to that student because the student was not
                                                 in the Contacts list. The email is sent to all other students who
                                                 are enrolled in both the course and the group.
                                                                                                                                                                                            2/12/2009   72879                   44304 (B)




            2009-12-23                                                                                                                                                                                           Page 4 of 8
            D2L Version 8.4.1 and previous                                                        Known Issues and Workarounds

Version/MR    Tool             Feature            Problem                                                              Workaround/Settings/Notes                                                 Date   Ticket      FIX ETA D2L Issue#

  V8.4.1      Homepage         Access D2L         User gets a 500 error at D2L homepage. The error is specific to      D2l reports that this is a problem with the user's webstate. They
                               homepage           individual user, and does not occur for other students in the        recommend using the multi-window impersonation trick. Log in
                                                  course.                                                              with your Admin account, and open two browser windows to the
                                                                                                                       My Home page. In the first window, go to manage users and
                                                                                                                       impersonate the affected user. The 500 error will occur in the
                                                                                                                       first window. Go to the second window, which should still be on
                                                                                                                       the home page. Just click on a link on that page (Preferences
                                                                                                                       will work), then click on My Home again, and that should resolve
                                                                                                                       the error. You can test by ending the impersonation, then
                                                                                                                       impersonating again and there will be no error.
                                                                                                                                                                                           11/24/2009   90236
V8.4 MR1      Homepage         Panel layout     Some panels deviate from their set widths. This is due to the          Workaround: Collapsing the Role Switch Widget reduces the
                               percentages      Role Switch widget that doesn't wrap. Instead it spreads out and       panel width. Removing the Role Switch widget eliminates the
                                                forces the panel it's in to become wider, shrinking the width of the   problem altogether.
                                                other panels.                                                                                                                                6/2/2009   78710                  41483(B);
V8.3.0MR3     Homepage         Error on My Home Student gets error on site home page and all course home               Can be fixed by an administrator by following these steps
                               page and Course pages. Cause identified by D2L as: User put in an illegal               provided by D2L:
                               Home page        character in upload/path dialog box or used an illegal character in    Login to your Administrator account.
                                                a filename and uploaded that file to the profile.                      - Access your profile
                                                                                                                       - Click to add a file and this will open the upload dialog window
                                                                                                                       - Now, open a new browser tab/window, go and impersonate the
                                                                                                                       user affected by this problem
                                                                                                                       * You'll get the error
                                                                                                                       - Now go back to the page where you had the upload dialog
                                                                                                                       open and upload an image.
                                                                                                                       - Then delete it
                                                                                                                       * The user is now able to login (although, the user's image will
                                                                                                                       not be retrievable and they will have to re-upload a valid one)


                                                                                                                                                                                            6/13/2008
V8.4 MR1      HTML Editor      HTML Editor        When using IE7 to create or edit HTML Source of previously           Use Firefox to edit or create the embed tags.
                                                  functional markup, <object> tag with nested <embed> tag, the
                                                  nested <embed> tag is removed and content link is broken.                                                                                 6/16/2009   78998                  43262 (B)
V8.3.0MR3     HTML Editor      Source editor      The HTML editor strips (removes) line breaks from both the           D2L expects to fix it in a future release.
                                                  source view and within the &lt;pre&gt; tag.
                                                  When a user re-opens code in source view they are presented
                                                  with a single line stream of HTML.
                                                  This makes the source code extremely difficult to read and/or
                                                  edit.
                                                  In the case of the &lt;pre&gt; tag, the code is corrupted and
                                                  cannot be fixed.
                                                  The HTML Editor does this for files created within the LE and
                                                  when editing HTML files created in an external editor and
                                                  uploaded to the LE.                                                                                                                       6/16/2008   55062                   42131 (B)




            2009-12-23                                                                                                                                                                                           Page 5 of 8
            D2L Version 8.4.1 and previous                                                                 Known Issues and Workarounds

Version/MR    Tool                 Feature                Problem                                                             Workaround/Settings/Notes                                                     Date    Ticket      FIX ETA D2L Issue#

V8.3.0MR??    HTML Editor          Create HTML       Formatting is lost or altered.
                                   content in D2L    Strange characters are visible in content.                               Workaround:
                                   from MS Word      HTML markup visible.                                                      1. In D2L, Content Tool, Create a new topic, using Create New
                                   source. Copy                                                                               File. (I prefer to remove all space and special charaters from
                                   content from Word                                                                          HTML file names).
                                   and paste into                                                                              2. Switch to the Advanced Tab.
                                   D2L.                                                                                        3. Open a MS Word document (.doc) or Rich Text Format (.rtf)
                                                                                                                              file.
                                                                                                                               4. Select All, from the MS Word doc.
                                                                                                                               5. Click Paste from Word icon (icon is document with blue W).
                                                                                                                               6. Paste content into pop-up window.
                                                                                                                               7. Click Insert.                                                                                               45897 (U)
                                                                                                                               8. Click Save                                                           9/22/2008    59813                     38474 (A)
V8.3.0MR5     HTML Editor          copy/paste from        Formatting is messed up, and line breaks and returns are            Fix the formatting in the D2L HTML editor and re-save, or
                                   Word into HTML         ignored after clicking Save. This is related to extraneous code in compose the content in the D2L HTML editor, or use a different
                                   editor                 Word docs and Word HTML files.                                      source, such as Dreamweaver, for composing HTML files. The
                                                                                                                              problem is with Word HTML that is pasted in, or is uploaded in to
                                                                                                                              Content.                                                                 8/22/2008    60274
V8.3.0MR5     HTML Editor--spellcheckspellcheck
                                 run                 in   After clicking spellcheck icon, sometimes users sees IE error       D2L reports that this is a bug. It happens when the spellchecker
                                   HTML editor            message that begins with "Could not execute AJAX call, server encounters the HTML code for the apostrophe. The suggested
                                                          didn’t return valid a XML"                                          workaround is to go to the HTML Source view and change all the
                                                                                                                              &rsquo; to normal apostrophes.                                           8/28/2008    60838                     42988 (B)
  v 8.4.1     Intelligent Agents   Manually run           If an Intelligent Agent is not set to "enabled" status, the icon to If the instructor tries to manually run an Intelligent Agent when it
                                   Intelligent Agent      manually run the agent still appears in the Agent list and if the   is not enabled, it will not execute, but if the instructor then
                                                          instructor clicks the icon, a confirmation of the request appears   enables the Agent, the previous manual run request will be
                                                          and states that the Agent will be run. However, the agent will not executed.
                                                          run if it is not in the "enabled" status.                           D2L acknowledged this as a usability issue.
                                                                                                                                                                                                       11/8/2009    89503                    51809 (U)
  v 8.4.1     Links Tool           Exporting External When attempting to export course materials, if External Links are       Workaround: When performing an export, do not select the
                                   Links              selected to export, the export of that component fails, and the         Links to be exported. Use Copy Course Components to copy the
                                                      course materials cannot be exported.                                    Links from one course to another.                                        11/9/2009    89584          8.4.2 56192 (B)
 V8.4 MR1     My Courses           links to unread    Students see links to unread discussions, unsubmitted quizzes           has been reported to D2L
              widget
                                   discussions,       even for courses that they do not have access to because of the
                                   unsubmitted        begin and end dates. Clicking one of the links produces a 401
                                   quizzes, etc.      error "you are not authorized." Confusing to students.
                                                                                                                                                                                                       5/30/2009    78566
   V8.4       Quizzes              Taking Quiz            When taking a quiz, if the user responds to questions and           Workarounds: The student needs to click Save after changing
                                                          doesn't save them, or changes a question response and does          any responses. Proactive prevention: If the quiz is set to only
                                                          not save the change, and then uses the question icons in the left   display a few questions on a page, the problem will be limited to
                                                          panel to navigate to a question, any responses that were not        a single page of questions. This bug is most serious in quizzes                                   Hot fix is
                                                                                                                                                                                                                               available.
                                                          saved will revert back to the original response. The user may not   that display all questions in a single page.
                                                                                                                                                                                                                                 Will be
                                                          even be aware that this has happened.                                                                                                       12/21/2009             fixed in 9.0
 V8.4 MR1     Quizzes              Feedback for LA        After the upgrade to 8.4 MR1, the feedback on LA questions is       No workaround at this time. D2L has acknowledged this is a                         090616-
                                   questions              missing.                                                            bug. (updated 6-25-2009)                                                 6/16/2009 000001
 V8.4 MR1     Quizzes              Feedback for quiz      When the instructor enters feedback for a question response, the    No workaround at this time. D2L has acknowledged this is a
                                   response               feedback cannot be saved.                                           bug.                                                                      6/9/2009    79183                    51489 (F)
V8.3.0MR5     Quizzes              Special Access         When granting special access to a quiz, in the dialog window, if    Workaround is to un-check the box for "Display in Schedule" in
                                                          "Display in Schedule" is checked, the special access dates to the   the Special Access dialog window.
                                                          quiz display for all students in the course, rather than just the                                                                                                  fixed in
                                                          student(s) with the special access.                                                                                                           9/3/2008    59589 8.3.1 MR1           44215 (B)
V8.3.0MR??    Quizzes              Quiz Statistics        Statistics don't display.                                           Check to see if all student's have a grade for the quiz. If just one
                                                                                                                              quiz is not graded, the statistics for that quiz will not work. Auto-
                                                                                                                              grade any ungraded quizzes and the statistics should work. D2L                         32289
                                                                                                                              will fix in a future release.                                             8/8/2008 (9/28/07)                    34590 (B)


            2009-12-23                                                                                                                                                                                                       Page 6 of 8
            D2L Version 8.4.1 and previous                                                             Known Issues and Workarounds

Version/MR    Tool              Feature              Problem                                                               Workaround/Settings/Notes                                                      Date    Ticket      FIX ETA D2L Issue#

V8.3.0MR5     Quizzes           500 error when    Caused by a multi-select question that does not have a "layout           Look at multi-select questions to see which ones do not have
                                previewing quiz.  style" for horizontal or vertical selected. (Has been reported for       layout selected. Select a layout and save the question.
                                                  multi-select questions, but may also be an issue for any question
                                                  type that has multiple choices for answers.)                                                                                                      10/24/2008    65672
V8.3.1MR2     Quizzes           View Student Quiz Students have submitted quiz, but the instructor cannot see the       This is due to a bug that occurs when "importing questions from
                                Attempt           attempts with the questions and student responses.                    a sub-section (folders within the root folder ) within the Question
                                                                                                                        Library without copying the root section. The error can be seen
                                                                                                                        when Copy Course Components is used to copy the quiz to a                                                          51171 (S)
                                                                                                                        new course"                                                           4/21/2009           76089         V. 9.0     48029 (B)
V8.3.0MR5     Quizzes           Grade display        Grade for a quiz shows excessive number of decimal places that Quiz needs to be auto-graded again (manually) to get the correct
                                                     do not reflect the student score. This happens when the            grade into the gradebook.
                                                     instructor makes a change to a quiz after some students have
                                                     completed the quiz.                                                                                                                     10/27/2008           66073
  V8.4.1      Quizzes           Question Stats       For randomized quizzes, the question stats and the question        D2L has acknowledged it as a bug that will be fixed in a future
                                                     details are not in synch. They are in the exact reverse order from release. No workaround available. Just be aware that the two
                                                     one another.                                                       sets are in opposite order from one another.                         11/12/2009           89660                   57138 (B)
V8.3.0MR5     Release ConditionsContent  release     If a release condition to require a certain number of discussion   Put in a ticket and we can request that D2L run a script to correct
                                condition based      posts is added to a Content item, a 500 error sometimes occurs. the problem.
                                on Discussion        This is not a consistent problem, and only happens on some
                                posts                Content items.                                                                                                                          10/27/2008           66074                    46994 (S)
V8.3.0MR??    Role              Org Level Role       All new accounts are created with the Student role at the Org      The new user accounts for instructors that are automatically
                                                     Level when created through the integration process.                generated in D2L need to be manually changed to an Org level
                                                                                                                        role of instructor in order for certain things to work properly: for                     080821-
                                                                                                                        example, release conditions that are role-based.                      8/22/2008           000033
v8.3.1 MR2    Role Tabs         My Courses           When a user switches from one tab to another, and then moves Known Issue--has been reported to D2L
                                widget displays a    back to a previously selected tab, the collapse/expand display is
                                role tab for users   not remembered, and all courses are shown in an expanded
                                with more than       state.
                                one role                                                                                                                                                             3/25/2009    75204                    50785 (B)
V8.3.0MR??    Schedule/Calendar Recurring Event      If the recurring event has a start time that is after 12:00 PM, the   Set the start time for the event to a time prior to noon (12:00
                                                     user sees an error and cannot save the recurrence. Error              PM). D2L has acknowledged this is a bug and will have a fix in a
                                                     message: "The start date must match the recurrence pattern            future release.
                                                     you specified. E.g., if your start date is Monday the 3rd, the                                                                                                        fixed in
                                                     recurrence pattern must include Monday."                                                                                                        9/18/2008    59460 8.3.1 MR1          45059 (B)
V8.3.0MR3     Schedule/Calendar share    event       User 1 shares event with User 2, and User 2 sees event, but
                                                     does not know who shared the event.
V8.3.0MR3     Schedule/Calendar create   event       Default is to create Personal event. Once created as personal,        Export events, delete the personal entries, and import them back
                                                     the event type cannot be changed.                                     in, and you will have the option of selecting the type of event you
                                                                                                                           want.
V8.3.0MR5     Spellcheck        run spellcheck in    After clicking spellcheck icon, sometimes users sees IE error         D2L reports that this is a bug. It happens when the spellchecker
                                HTML editor          message that begins with "Could not execute AJAX call, server         encounters the HTML code for the apostrophe. The suggested
                                                     didn’t return valid a XML"                                            workaround is to go to the HTML Source view and change all the
                                                                                                                           &rsquo; to normal apostrophes.                                            8/28/2008    60838                    42988 (B)
              Survey            Edit Existing        If the instructor edits a survey that already has responses           No workaround. In a future release, D2L will put in a fix that
                                Survey               submitted, all the survey submissions are cleared.                    warns the instructor that if the survey is edited, all existing survey
                                                                                                                           submissions will be cleared.                                              3/10/2009    73797                    50075 (B)
 V8.4 MR3     User Collection   Add users to         500 error occurs when trying to add large number of users to a        Create smaller collections of users, or manually create a .csv file
                                collection           collection.                                                           by searching for users in Users tool and using copy/paste to add                                possible fix
                                                                                                                           users to .csv file.                                                       11/2/2009    89123         in 9.0
 V8.4 MR1     Various           Conditional          User gets a 500 error when trying to edit an item that has a          D2L has to intervene. Put in a ticket with Course name and OU,
                                Release              conditional release, or when trying to "add existing" conditional     and details of steps that led to the 500 error.
                                                     release to an item. The error is caused because there is a
                                                     conditional release that references an object that has been
                                                     deleted.                                                                                                                                        6/15/2009    79580                   50063 (B)


            2009-12-23                                                                                                                                                                                                     Page 7 of 8
            D2L Version 8.4.1 and previous                                                          Known Issues and Workarounds

Version/MR    Tool             Feature            Problem                                                                Workaround/Settings/Notes                                          Date    Ticket      FIX ETA D2L Issue#

V8.3.0MR3     View Progress    View Progress of   From classlist report, selecting a student from the list of            no workaround--D2L has it in development with no ETA for the
                               Unenrolled         withdrawals, doesn't display selected student, but instead             fix.
                               students--from     displays the progress for the first person in the currently enrolled
                               class list         list. Trying to select a different user does not display those who
                                                  are unenrolled.                                                                                                                       4/21/2008   50783                  40459 (B)
V8.3.0MR3     View Progress    timestamp          There is an inconsistency in the Last Accessed timestamp               Has been reported to D2L. Rely on the datestamp for the tool
                                                  compared to Tool usage, whereby the last login is displayed as 5       rather than the datestamp for Login Summary, Last Accessed.
                                                  hours previous to the actual login. Timestamp for individual tool      [9/29/08 D2L says it's fixed in 8.3.1 MR1]
                                                  usage displays accurately, at least for some tools.                                                                                                        fixed in
                                                                                                                                                                                        6/16/2008   55104 8.3.1 MR1        43256 (B)




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