Part A – Position Details
Title: Resource Management Consultant
Position Band: TP12
Department: Cleaner Production, Service Sustainability
Reviewed By: Damien Connell Date: 2/12/08 Telephone: 9313 8308
Approved By Relevant
Geoff Gardiner Date: 2/12 /2008
Please ensure you complete the sections below to reflect the inherent requirements of the position (i.e., what are the
major accountabilities, competencies and experience needed to successfully meet the purpose of this
If a person is currently in this position, please remember not to complete the document to reflect what the
person currently does and the level they perform at, but what they should be doing and how they should
Part B – Position Purpose
Indicate in a single sentence (if possible) why the position exists.
The purpose of the position is the promotion of water conservation and resource efficiency to
City West Water’s non-residential customers to assist in meeting the Victorian government’s
water conservation targets.
Part C – Position Impact
Indicate in a single sentence (if possible) why the position is important to CWW’s success.
This position will assist CWW achieve water, resource and energy efficiency targets set by the
Victorian Government. It will also enhance customer and community perception of CWW by
effectively engaging and educating commercial, industrial and institutional customers.
Part D – Major Accountability Areas
Broadly categorise the major accountabilities/responsibilities (five maximum overall) of the position and provide a
performance measure (Key Performance Indicator) for each Major Accountability Area.
Key Performance Indicator
Major Accountability Area (Based on SMART criteria = Specific, Measurable,
Achievable, Relevant, Time-Limited)
Promote water, resource and efficiency to Engage with and educate customers within your
commercial, industrial and institutional customers, portfolio to encourage water, resource and energy
through a range of programs including:
Facilitate customer access to CWW services to
Extended Cleaner Production program customers that minimise their water and resource
Water Conservation Solutions program usage.
WaterMAPs program Development and implementation of Water and
Resource Management Action Plans with a focus on
Support 155 program customers
Present confidently and convincingly to a range of
CWW non-residential customers to encourage WCS
program participation and positive outcomes
Continue to develop, promote, facilitate and review Effective project management of the Water
the Water Conservation Solutions program. Building Conservation Solutions program in accordance with
Government, CWW and customer deadlines.
strong relationships with customers and
Build positive relationships and networks with
stakeholders. customer, contractor and associated organisations
(e.g. Sustainability Victoria).
Ensure presence at relevant internal & external
Provide accurate advice and data to customers in a
timely, effective manner.
Play a key role in the development and Develop an effective working relationship with the
implementation of innovative programs related to Coordinator of the Industrial group to provide
assistance on key projects such as the development
cleaner production, energy efficiency and waste
of the extended Cleaner Production program and
minimisation primarily through the new extended implementation of the pilot study.
Cleaner Production program.
Part E – Competencies
Select five (5) competencies from the CWW Competency Framework, which are necessary to achieve the position’s
major responsibility areas. Also, indicate the level (including descriptor) of the competency
Competency Definition Level
Business Maintains up to date knowledge about current Proficient - Understands the key business
Knowledge and potential future policies, trends, drivers within their department; maintains up-
technology, and other information relevant to to-date knowledge about current policies,
the business or the wider organisation. trends, technology, and other information
relevant to business
Influencing others Persuades others to support or agree to a Proficient – Influences others by using a range
and situations concept by business case by demonstrating the of influencing strategies; generates excitement
benefits, generating excitement and buy-in. and secures buy-in.
Project Plans, coordinates and delivers projects using Advanced
Management project management methods, tools and
Teamwork Is cooperative and helpful to the rest of the Proficient
team/other teams; Actively assists other team
members towards the achievement of a
Communicating to Conveys and explains information clearly; can Proficient - Prepares routine documents and
others get messages across with the desired effect; comprehensive reports; can get messages
prepares routine documents and across with the desired effect both in writing
comprehensive reports; makes formal and orally; makes formal oral presentations to
presentations to a variety of audiences. both internal ad external audiences.
Customer Consistently meets and sometimes exceeds the Proficient - Sometimes exceeds the
Orientation expectations and requirements of internal and expectations and requirements of customers;
external customers; consults with customers to consults with customers to better understand
better understand and anticipate their needs, and anticipate their needs; educates customers
and educates customers about products, about products, services and solutions
services and solutions available; seeks out and available; seeks out and acts on customer
acts on customer feedback. feedback.
Problem Solving Breaks down problems and situations and Proficient - Looks beyond the obvious when
identifies key components; accesses and analysing problems and situations; takes apart
interprets different options; weighs up and problems and thinks through the pros and cons
prioritises options to arrive at alternative of options.
solutions; uses this information to make
Part F – Compliance/Occupational Health & Safety (OH&S)
Specify any compliance/OH&S requirements or responsibilities relevant to the position. If training is a requirement,
please indicate frequency. Please note all staff must perform their roles in accordance to (a) the OH&S
accountabilities outlined in the QES Management System document PROG917s and (b) CWW’s Values, Vision and
Maintenance of relevant OH&S records as required by OH&S policies and procedures
Manual handling training as required
Part G – Essential & Desired Experience
Summarise the essential experience and desired experience (including years of experience, if relevant) necessary to
perform this position.
An understanding of the principles and A thorough understanding of the principles
practices of energy efficiency in buildings, of sustainability particularly in relation to
waste minimisation and/or cleaner the water industry
production Experience in conducting water, waste or
Well developed written and verbal energy assessments/audits
communication skills, including an ability to An understanding of Environmental
produce clear, neat and precise reports and Management Systems
deliver convincing presentations A demonstrated ability to participate in and
Analytical, research and conceptual skills. influence negotiations.
Ability to use the Microsoft Office suite of Experience in facilities management and
packages: Word, Excel, PowerPoint operation of commercial facilities
Knowledge of environmental management Experience in marketing or sales of
principles products related to the environmental
The ability to actively participate and industry.
contribute to teams
An understanding of water conservation,
reuse and recycling principles
Knowledge of occupational health and
At least two years professional experience
Part H – Essential & Desired Formal Qualifications
Indicate the essential and desired formal qualifications necessary to perform this position.
Relevant tertiary qualifications to perform this Post graduate qualification in Cleaner
role which may include Mechanical or Production
Electrical Engineering or with a Facilities
Management and / or building services focus
including experience with Heating Ventilation
and Air Conditioning (HVAC) experience.
Part I – Role Dimensions
(Indicate if the position is
responsible for a budget Annual Operating Expense Budget $ Per Annum
Annual Capital Expense Budget $ Per Annum
Annual Business Unit Revenue $ Per Annum
Value of Assets Controlled $
Expenditure Authorisation Limits $ Per Annum
The person in the position will be required to develop close working relationships with:
Members of the Cleaner Production team and other Service Sustainability staff, such as
Conservation & Environment, Trade Waste, and Water Recycling.
Customers Liaison with Marketing and Communications, Legal and Finance.
(Customers/stakeholders this External agencies such as Melbourne Water, metropolitan water businesses, Sustainability
position services/liaises with) Victoria, Master Plumbers, EPA (Vic), and other stakeholders as required.
Customers, contractors, consultants.
Other stakeholders, as required
Part J – Organisational Structure
Complete the details below and attach the department’s organisational chart (if available) by clicking on the following
Insert Menu > Object > Create from File > Browse >Insert > Display as Icon
Coordinator – Water Conservation Solutions program
Reports To (position title this
position directly reports to)
Dotted-Line Report (if
applicable, position title this
position indirectly reports to)
Number of CWW employees Directly
Position bands of CWW employees To be determined by Human
Reporting to this Position
(indicate the number of Number of Serco employees Directly
employees reporting to this supervised/managed: Indirectly
position and their position
band) Number of external contractors Directly
Position bands of external contractors To be determined by Human
Part K – Other Information
Provide any other information you think is necessary to describe this role (e.g., physical requirements, incident
management availability, drivers licence).
The position requires travel to stakeholder, customer and community forums and a driver’s licence is essential.
The position is required to work within budgets and report statistics and information to management, as required.
There may be some manual lifting of resources for customer use and to and from presentations/information sessions.