Web One Hosting by liuqingzhan


									                               Virtual Server User Guide

1. Logging in to your Virtual Server Control Panel
2. Control Panel Options
3. Setting up email accounts
4. Webmail access
5. Web Site
6. Backing up your web site
7. Further Help & Assistance

Text in BLUE is designed to be examples to suit your Virtual Server set-up. Where you see the
text is in BLUE please substitute your own domain name where you see "yourdomain" and also
user your own Admin User Name or User Name where references to "adminusername" or
"username" are used.

1. Logging in to your CPanel
The Cpanel gives complete control over your Virtual Server hosting and allows creation and
management of email accounts, databases and mailing lists aswell as access to web statistics
and even a file manager which can be used to upload files and manage your web space. The
Cpanel can be accessed using a standard web browser such as Internet Explorer or Netscape
Navigator. Enter the following URL into the address box where "yourdomain.com" is your
registered domain name:-


You will be prompted for your username and password. By default these would usually be the
master username and password which would have been advised to you on the initial e-mail
confirmation you received when you signed up with Web One Hosting. If you no longer have or
lose these details, please contact support@webonehosting.com who will issue you with a new
password or use the password retrieval form which can be found at:
2. Control Panel Options

There are many options available from your Cpanel, the most common of which are summarised
below. Experienced users may wish to explore the additional options that are found on the
Cpanel if you wish.:-

              This allows setup and management of POP3 email accounts and mail

              Get web access to your email accounts using either Neomail, Horde or Squirrel

              Shows a summary of your web space usage.

              Allows easy backing up of your web site and/or databases.

              Allows setup of MySQL databases and users and also access to phpMyAdmin for
              easy maintenance of your database and tables.

              View usage statistics of your web site via the most popular web log analysing

              Loads of add-on programs such as Chatrooms, Content Managers, Guestbooks, E-
              Commerce, etc. All easily installed using the Fantastico easy installer.

Much more detailed documentation on the Cpanel options and functions can be accessed by
logging into your Cpanel and selecting the Documention link which is option at the bottom of the
left hand menu seen when you first log in.
3. Setting up E-mail Accounts

E-mail accounts are configured by first clicking the “Mail” icon from Cpanel.
To create a new email account, go to the “Add/Remove accounts” option.

Click the “Add account” link at the bottom of the page then pop in the username and password for
the account. Select a mailbox size in Mb or leave it at the default. Click “Create” to create the new

If you wish to set up any alias names to go to the new mailbox you are creating, then these can
be setup by clicking the “Forwarders” option from the mail menu. Generally speaking you create
a mailbox for every physical person who wants to receive email to their computer and forwarding
can be created for additional names you might also want those mailboxes to receive. This is the
only information you require to setup a basic POP3 mail account.

ABC company has two people:-
John Doe who works in the Sales Dept.
John Smith works in the Accounts Dept.

Being as each person may be required to deal with email related to their departments you could
set up the following:-

John Doe
Mailbox name: jdoe
Mail forwarding: sales >forward to> jdoe@abc.com
                 Info >forward to> jdoe@abc.com
John Doe will receive email sent to any of the following email address:-

John Smith
Mailbox name: jsmith
Mail forwarding: accounts >forward to> jdoe@abc.com
John Smith will receive email sent to any of the following email address:-

The mailbox name purely reflects the exact settings you need to retrieve e-mail through your e-
mail client (e.g. Outlook Express, Eudora, etc). You may of course choose to give out an a
preferred alias name to your associates as your e-mail address and never actually use your
mailbox name. The only requirement is that this is specified in the e-mail alias box in your user
The following is what John Smith would require to receive his e-mail via a e-mail client such as
Eudora or Outlook Express:-

        POP3 Server: mail.yourdomain.com
        SMTP Server: mail.yourdomain.com
        Username: jsmith@abc.com << this is the full email address of the users account
        Password: password << is set by the Site Adminisrator

You may of course use the Autoresponders if you wish. Autoresponders will send a auto-reply to
the sender of any email received to the mailbox.

“Catch all” email address
If you wish, you can also specify an email address to send any other email sent to unknown users
at your domain. This is sometimes known as a “catch all” email address and ensures you will
receive all email sent to your domain regardless of the user name. Any email sent to a user with a
valid mailbox will be correctly delivered to that user but any unknown user names will be sent to
the alternative “catch all” email. The set up for this is found as follows:-

1. From the main mail options screen, select “Default address”
2. Click “Set Default address”
3. Enter the email address you wish to have all non-user specific email sent to (this can be a valid
users email address at the same domain if you wish.) You can also use :blackhole: to discard all
email not addressed to a valid user.
4. Click “Change” to finish


SpamAssassin is a powerful email analysis software which filters your emails as they arrive at the
server. Any possible spam detected is marked as spam and delivered along with your other mail.
You can setup rules in your email programme to move emails marked as spam to a folder of your
choice or simply delete them. Alternatively you can choose to have the server delete spam emails
so they never even reach your inbox. This can be carried out from Cpanel by:-

Click the ‘Mail’ icon then click ‘SpamAssassin’

Click the link which indicates you wish to delete and not deliver mails that are tagged as spam.

SpamAssassin - Recommendation
Because SpamAssassin uses a scoring method taking into account many factors of an email to
determine whether it may be spam, we recommend that you allow SpamAssassin to deliver
emails for a period of time so you can verify that SpamAssassin is not marking any legitimate mail
as spam. The score level set is correct for most applications but if you do find SpamAssassin is
marking email incorrectly for your needs we recommend going into ‘Mail > SpamAssassin’ as
above and clicking ‘Configure SpamAssassin’. Increase the ‘required_score’ to 8 or more then
review over another period of time. When you are happy that SpamAssassin is correctly marking
emails you can follow the option above.
4. Webmail
Access to Webmail can be easily achieved by any user who is setup with a mail account.
Although you can access Webmail via Cpanel, it is best to allow individual users to access
Webmail directly rather than having them access via Cpanel. The following URL can be used
along with their username (full email address) and password:-


They will be presented with a login box into which they will need to enter their username (full
email address) and password. They can then choose to view their email online using their
preferred Webmail browser such as Horde or Squirellmail.

5. Web Site
Main Web Site
Web site files for the main site seen at: http://www.yourdomain.com can only be uploaded by the
Site Administrator in one of two ways:-

1. By using the “File Manager” facility from Cpanel.

2. By establishing an FTP session with the web site using the following details:-

FTP address: ftp.yourdomain.com
Username: adminusername <Substitue for your own Administrators User Name
Password: adminuserpassword <Substitue for your own Administrators password

By default you will be placed in the servers root directory. Files for the main web site should be
placed in the /public_html directory.

The default web site home page (seen when a user goes to the web address
of:http://www.yourdomain.com) is index.html and this should be replaced with your own web sites
home page.

6. Backing up your web site
Although we routinely backup servers daily, we recommend you keep a duplicate copy of your
site on your own computer as our standard hosting plans do not include guaranteed back up
services. There is also a backup option in Cpanel which allows you to download complete
backups of your site and databases at any time. In the event of data loss, we will restore the most
recent backup we have on record but this may not include any recent changes you have made to
your site.

If you would prefer guaranteed daily backups performed by Web One Hosting, please contact us
for details and costs: support@webonehosting.com

7. Further Help & Assistance
Further help is available from our Frequently Asked Questions page at:
Other support options can be found at: http://www.webonehosting.com/support.html

V2.2 Last revision: 11 December 2005

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