Employee s Guide C Queen Ottawa Ontario Tel Fax info

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Employee s Guide C Queen Ottawa Ontario Tel Fax info Powered By Docstoc
					                           Employee’s Guide 2008

       424-C, Queen
      Ottawa, Ontario
         K1R 5A8

     Tel: 613.567.0045
     Fax: 613.567.0049
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                                   O                                                            Notes
                                          n behalf of the entire staff, please allow me
                                          to WELCOME you as an employee of C.L.A.

                                   C.L.A. PERSONNEL was first established in 1988 and
                                   is a locally owned and operated company. In the very
                                   competitive world of temporary help services where
                                   most of the market is monopolised by international and
                                   American competitors, I think it is essential that our
                                   employees be sensible to the importance of being part
                                   of a local team. By joining the C.L.A. Personnel team
                                   and bringing along your skills and experience, you are
                                   increasing the quality of service we can offer our clients
                                   and I am thankful for that.

    My 25 years of experience has made me a believer in employee satisfaction and it is
    by increasing the well-being of each of us that a company becomes highly recognised
    and popular. Please be assured that the services you will receive from our office will
    always be professional, and that the communication between employee and employer
    will always be open.

    I need you to support and represent me to our clientele, and in return, you can
    be assured of my entire co-operation in every regards. Thanks to you, we form a
    great team! Let’s work together, so that we become indispensable to the business
    community of this region.

    C.L.A. PERSONNEL, offering “efficiency with a human touch”, is proud to welcome you
    as an employee of its increasingly popular firm

     Carole B. Joanisse

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     Pay days - 2008                                                         Useful Information
     Please refer to this schedule for the pay dates.                        Your Key People
                                                                             Carole Joanisse               President
                                                                             Rachel Proulx, CPC            Manager
     For the week beginning Monday:                     Date of pay          Eric Joanisse, CPC            Marketing and operations Co-ordinator
                                                                             Chantal Lorrain, CPC          Counsellor
     December 17 & 24, 2007                             January 3, 2008      Josée Monette                 Administrative assistant
     December 31 & January 7, 2008                      January 17, 2008     Angèle Lalonde                Assistant counsellor
     January 14 & 21, 2008                              January 31, 2008     Jean-Claude DeFoy             Business Development
     January 28 & February 4, 2008                      February 14, 2008
     February 11 & 18 2008                              February 28, 2008    Office Hours
     February 25 & March 3, 2008                        March 13, 2008       Our office is open Monday to Friday, between the hours of 8 a.m. to 5 p.m.
     March 10 & 17, 2008                                March 27, 2008
     March 24 & 31, 2008                                April 10, 2008       Pay
     April 7 & 14, 2008                                 April 24, 2008       Pay day: Every second Thursday (refer to the schedule at the last page of this
     April 21 & April 28, 2008                          May 8, 2008          document). To receive your pay on time, it is necessary that you fax your hours every
     May 5 & 12, 2008                                   May 22, 2008         Friday morning before 12:00 p.m. If this deadline is not met, your pay will be issued
     May 19 & 26, 2008                                  June 5, 2008         the following pay day. Original signed time sheets are to be mailed to our offices as
     June 2 & 9, 2008                                   June 19, 2008        soon as possible.
     June 16 & 23, 2008                                 July 3, 2008
     June 30 & July 7, 2008                             July 17, 2008
                                                                             Pays are deposited directly in each employee’s personal bank account. In order to do
     July 14 & 21, 2008                                 July 31, 2008
                                                                             so, we require that you provide us with a void check or a statement from your financial
     July 28 & August 4, 2008                           August 14, 2008
                                                                             institution providing the necessary information.
     August 11 & 18, 2008                               August 28, 2008
     August 25 & September 1, 2008                      September 11, 2008
     September 8 & 15, 2008                             September 25, 2008   Hours of work / Overtime
     September 22 & 29, 2008                            October 9, 2008      Please remember that our pay week is from Monday to Sunday, and if you are planning
     October 6 & 13, 2008                               October 23, 2008     to work overtime during the weekend, please advise our office. Overtime is paid at
     October 20 & 27, 2008                              November 6, 2008     time and a half after 44 regular hours in Ontario and 40 regular hours in Quebec. Call
     November 3 & 10, 2008                              November 20, 2008    us to ensure that your contract allows for overtime.
     November 17 & 24, 2008                             December 4, 2008
     December 1 & 8, 2008                               December 18, 2008    In Quebec, each week the employee is entitled to a rest period of not less than 32
     December 15 & 22, 2008                             January 1, 2009      consecutive hours, while in Ontario an employer has to give an employee a period of
                                                                             at least 11 consecutive hours free from performing work in each day and a period free
                                                                             from the performance of work equal to at least 24 consecutive hours in every work
                                                                             week; or at least 48 consecutive hours in every period of two consecutive work weeks.

                                                                             For most employees in Ontario, the maximum number of hours they can be required
                                                                             to work is 48 hours a week. Also, an employer and an employee can’t agree that the
                                                                             employee will work more than 60 hours a week.

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    Please refer to the Commission des Normes du Travail of Quebec and/or to the Ministry
    of Labour of Ontario for more details.

    Vacation Pay (4%)
    Your 4% vacation pay will accumulate during your term with C.L.A. Personnel. If you
    would like to receive it, simply ask for it by phone or when you fax in your hours on
    Friday morning.

    Statutory Holidays
    C.L.A. Personnel pays the following ten (10) statutory holidays throughout the year to
    its eligible temporary employees:

     •	   New	Year’s	Day	(January	1st)
     •	   Family	Day	(Ontario	Only)	(Third	Monday	of	February)	–	NEW	2008
     •	   Easter	Monday
     •	   Victoria	Day
     •	   National	Quebec	holyday	(June	24th)	(Quebec	workers	only)	
     •	   Confederation	Day	(July	1st)
     •	   Labour	Day	(1st	Monday	of	September)
     •	   Thanksgiving	(2nd	Monday	of	October)
     •	   Christmas	Day	(December	25)
     •	   Boxing	Day	(December	26th)	(Ontario	workers	only)	

    To be eligible to be paid for these statutory holidays, temporary employees must:
      •	 Have	work	for	C.L.A.	Personnel	for	a	minimum	of	three	(3)	consecutive	months,	
         for people working in Ontario, five (5) days per week or 35 hours minimum per
         week. If you stop working for C.L.A. Personnel for more than 30 days, the two or
         three month’s eligibility period will start over.
      •	 Be	present	at	work	the	working	day	preceding	and	following	the	holiday	(Quebec	
         and Ontario) with the exception of June 24th. Employees subject to the Act
         respecting Labour Standards are entitled to an indemnity for each statutory
         holiday, provided that they were not absent from work, without their employer’s
         authorization or without valid reason (sick leave motivated by doctor), on the
         working day preceding or the working day following this holiday.

    Indemnity and compensatory holiday – Quebec
    Since May 1st 2003, Quebec workers have greater accessibility to statutory holidays:
      •	 The	60	days	of	work	eligibility	period	is	not	required	any	more
      •	 Employees	subject	to	the	Act	respecting	Labour	Standards	are	entitled	to	an	
         indemnity for each statutory holiday stipulated in the Act, provided that they were
         not absent from work, without their employer’s authorization or without valid
         reason, on the working day preceding or the working day following this holiday.
         The working day preceding or following the statutory holiday is the working day
         for the employee.
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    Emergencies – voice messaging                                                               •	 The	indemnity	that	an	employer	must	pay	an	employee	for	a	paid	statutory	
    When the office is closed, a voice messaging system takes over. If there is a problem or       holiday is equal to 1/20 of the wages earned during the four complete weeks of
    an emergency, please let us know immediately. As soon as the office reopens we will            pay preceding the week of the holiday, excluding overtime.
    respond promptly and accordingly.
                                                                                               Time Sheet
    Non-smoking policies                                                                       Please fill-in the requested information on your time sheet in block letters. Important:
    Smoking is forbidden in all federal, provincial and municipal government facilities as     Calculate your hours by the quarter, in metric, as follows:
    well as in most hospitals and public buildings. It is important that you respect the
    policies of the work environment you are assigned to.                                                      AM                                 PM                     Total	Hours	
                                                                                                      In               Out                In               Out              Daily
    New Knowledge and skills                                                                         9h00             12h00             12h30             17h00             7.50
    The moment you applied and were given an assignment with C.L.A. Personnel you                    9h00             12h00             12h30             16h15             6.75
    were given the opportunity to acquire new skills on various software or different office
                                                                                               Performance Evaluation
    Keep us in mind! We may have on hand a job order that requires an experienced
    person with a particular skill. If you have not advised us of this added experience, we    An evaluation form will be given to you at the beginning of each new assignment. It is
    cannot guess your new-found skill(s).                                                      your responsibility to ask your immediate supervisor to complete it and to ensure that
                                                                                               it is returned to us. This form becomes an indispensable work tool for us as it serves as
    Your own business card                                                                     an introduction for your next assignment, and becomes very important when discussing
                                                                                               reclassification or salary increase.
    As you are our most precious asset and our best public relations advocates, business
    cards have been created especially for you. Use them whenever you complete an
    assignment and feel free to leave one with your supervisor, or at your own discretion,     Absences
    with other potential clients.                                                              It is of great importance that any absence during an assignment be reported to us in
                                                                                               order to prevent any misunderstanding with the client. Even if you have communicated
    Confirmation and record of employment (RE)                                                 with the office where you are assigned, you should advise us also. Remember: We are
    We can provide you with a statement confirming your current job status and employer        your employer.
    upon request. You must submit your written inquiry to our offices within at least a one
    day time frame.                                                                            Guarantee Period
                                                                                               We offer our clients different guaranties with regard to our placement services. In the
    Records of employment are produced on demand.                                              case of a temporary placement, the client has the discretion on whether or not to keep
                                                                                               the employee or end the contract if the candidate does not meet his/her requirements
                                                                                               within the first four hours of work.

                                                                                               For permanent placements the guarantee is 90 days unless otherwise specified.

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    Compensation of Presence (three hour minimum)                                                  For more information please consult the Commission de la santé et de la sécurité au
    We have a very clear policy concerning the minimum billing of hours in all temporary           travail du Québec (CSST) or Workplace Safety and Insurance Board (WSIB) of Ontario
    placements. When possible, we ask our clients a minimum billing of fours per day, per          web sites for more details.
    contract.		However	there	are	some	exceptions.	In	that	case,	the	number	of	hours	to	
    be worked is pre-determined with the employee. Also if the client chooses to use the           Personal Calls
    guarantee period, the following conditions will apply according to provincial law:             Since we are your employer, you can give our telephone number in case of emergencies
                                                                                                   (i.e. children’s school, day-care centre, spouse, etc.). Your office telephone number
    Québec: An employee who reports for work at his place of employment at the express             will not be given out but please be assured that you can count on us to transmit all
    demand of his employer or in the regular course of his employment, and who works               messages to you. Therefore, it is imperative that you communicate with us on your first
    fewer than three consecutive hours, is entitled to an indemnity equal to three hours’          day of a new assignment to let us know the phone number where you can be reached.
    wages at the prevailing hourly rate, increased by gratuities, except where the provisions
    concerning overtime ensure him a greater amount.                                               Long Distance Calls and electronic networks at Work
    However,	this	provision	does	not	apply	in	the	case	of	a	fortuitous	event	(e.g.:	fire)	or	      Remember that you are our employee and we are responsible for your actions.
    when the employee is hired for periods of fewer than three hours (e.g.: some ushers,           Using the telephone lines or other electronic means of communications of our
    school bus drivers, school crossing guards, etc.).                                             clients for personal use is strictly forbidden, and you will be held responsible for the
                                                                                                   consequences. The equipment at your disposal is to be used for work related purposes
    Ontario: When an employee is required to report to work, but works less than three             only weather you are assigned in the government or the private sector. Government
    hours, he or she must be paid whichever of the following amounts is the highest: Three         offices have electronic monitoring policies which also include contractual employees.
    hours at the minimum wage, or the employee’s regular wage for the time worked. This
    is called the “three-hour rule.”The rule doesn’t apply to Students (including students
    over 18 years of age), nor employees whose regular shift is three hours or less.

    Hiring Policies
    It is important to note that once we refer you for a short-term assignment or interview,
    you remain our employee. A minimum period of six (6) months must pass from either
    the date of the short-term assignment or the interview, before you may be hired by any
    of our clients without intervention of C.L.A. Personnel. If the client wishes to hire one of
    our temporary employees permanently they can do so by honouring a placement fee of
    10% of the position’s annual salary; or decide to contract the employee for a period of
    675 hours. Usually, this type of contract is agreed upon prior to the assignment.

    Health and safety
    C.L.A. Personnel adheres to the CSPAAT program on Early and Safe Return to Work. In
    case of an injury at work please inform your immediate supervisor and contact us as
    soon as possible.

    Also, when you begin a contract, be sure to know the exact location of the safety
    and security devices and first aid care as well as procedures to be followed in case
    of emergency and evacuation. If your working area seems inappropriate please
    communicate with our counsellors immediately. Because we aren’t physically at the
    same work location it’s important that any irregularities be reported to us.

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