Employee Reference Guide

Department of Human Resources Online Directives Information System Index: Revised: Review: MAN1285 12/12/2007 12/12/2009 Office of Child Support Services Employee Reference Guide Standard Operating Procedures I. General Section The General Section includes the Mission of OCSS, Value Statements of OCSS, the Role and Responsibilities of an Agent, a Customer Service Policy Statement (with Customer Service Quick Tips) and a brief outline of the OCSS Program in Georgia. II. OCSS Memoranda Historical list of Policy Memoranda superseded by OCSS Policy and Employee Reference Guide Procedures. Copies are available from the State Office Policy Unit. III. Document Generation Forms A complete list of agency forms along with a cross-reference to agency procedure. Each form is hyper-linked to a Word version of the document. Please note: The forms that can be accessed from this page may not be the newest version of the forms. Always pull the forms from DocGen in $TARS. IV. Index of OCSS Best Practices and Materials This includes agency forms, memoranda and best practices. V. Constituent Services Section This includes various Constituent Services material and communication tips. Email Release 12/24/2008 Page 1 of 7 ERG Table of Contents Employee Reference Guide Table of Contents Listed in order by Procedure Number Suggestion: When reviewing any procedure, if you are looking for a specific topic or phrase, use the “Find” feature (Control-F on your keyboard). Type in a “key word” and select „find next‟ repeatedly until you find the information that you are searching for in the procedure. NUM 80 85 86 90 91 100 101 102 105 106 107 110 150 200 205 210 250 251 255 275 280 300 310 320 321 322 323 328 330 331 335 337 338 339 340 342 371 372 373 Procedure Name Safeguarding Information Application Fees Portal Application Handling Procedures Services to Non Custodial Applicants Registering Cases with an Existing Order Program Standards and Time Frames Maximizing Incentive through Proper Coding on $TARS Locate and Timeframe Standards Respond to Good Cause Assertion Family Violence Medical Support Only (MAO) Services Screen a new case with no existing Court Order Nonparent / Grandparent Applicant for NonTANF Services Certify Third-Party Payments to OCSS Expedited Enforcement of new Cases Consent Order Establishment Public Assistance Arrears Forgiveness of Unreimbursed Public Assistance Arrears Compliance Balances and Account Balance Changes Social Security Benefits Veterans Administration Benefits Arrears Only Cases Paternity Coding Completing a Domestic Relations Financial Affidavit or Personal / Financial Affidavit Administrative Subpoena Responding to a Subpoena or Deposition Bankruptcy Determination of Paternity Guidelines for Computing Child Support Orders Interest on Child Support Judgments Guidelines for Unemancipated Minor Parents Department of Juvenile Justice Guidelines Establishing and Enforcing Medical Support Foster Care Guidelines Processing Juvenile Court Referrals from DFCS Review and Modification of Administrative and Judicial Orders Enforcement of Administrative Orders in the Superior Court Filing a Motion for Reconsideration or Motion to Default with OSAH HIPAA Enforcement Guidelines Page 2 of 7 Latest Revision Email 12/07/07 Email 12/07/07 MT102 08/05 Email 12/07/07 MT96 12/03 MT79 06/01 MT99 09/04 MT101 05/05 MT101 05/05 Email 10/9/08 MT102 08/05 MT102 08/05 Email 10/9/08 Email 06/18/08 MT102 08/05 Email 12/24/08 MT104 08/06 MT104 11/06 Email 10/9/08 MT104 8/2006 Email 12/24/08 Email 12/24/08 Email 12/24/08 Email 10/9/08 MT73 08/2000 MT103 4/2006 Email 08/21/08 Email 11/12/08 Email 08/21/08 MT104 10/06 Email 12/24/08 MT76 03/01 Email 12/24/08 MT95 08/03 MT102 08/05 Email 08/21/08 MT99 09/04 MT95 08/03 Email 12/07/07 Email Release 12/24/2008 ERG Table of Contents NUM 380 450 460 470 500 501 510 540 602 605 607 609 610 611 635 640 650 660 711 712 713 714 716 722 723 725 726 730 740 745 750 800 825 830 900 901 902 905 910 920 925 950 1105 1120 1125 1135 1140 Procedure Name Administrative Establishment of Paternity and Support Order Administrative Liens on Workers' Compensation Benefits Financial Institution Account Lien/Levy Lien / Levy on a Motor Vehicle Suspension of Licenses and Tag Registrations DNR License Denial New Procedure Soon to be Released! State Bar License Suspension or Denial Case Action Log Guidelines Selecting and Referring Participants to the Georgia Fatherhood Services Network Financial Error Reports Respond to Financial Prompts Financial Customer Service Unit / State Case Registry Family Support Registry Recoupment of Overpayments Reversal Requests Posting of Payments CSS Check Handling Procedures Managing Non-IVD Cases State Tax Refund Intercept Lottery Intercept Federal Income Tax Refund Intercept Post Bond For Child Support Credit Bureau Reporting Unemployment Insurance Benefit Intercept Issue an Order to Withhold and Deliver Income Withholding Order / Notices Issued by OCSS Military Allotments US Department of the Treasury Referrals Most Wanted Campaign Referrals Federal Criminal Prosecution Passport Denial / Revocation Request Termination of TANF/Family Medicaid Benefits TANF Fraud Referral Sanction of a NonTANF CP for Lack of Cooperation Interstate Establishment of Paternity &/or an Initial Support Order Long Arm Guidelines Central Registry Screening Procedure Interstate Subpoena Registration of Foreign Orders U.S. District Court Referrals Response to Another IV-D Agency's Intent to Use US District Court Interstate Review and Modification Review Closed TANF/Family Medicaid Case Transfer of Cases Case Consolidation Emancipation Process Case Closure Regulations Page 3 of 7 Latest Revision Email 12/24/08 Email 08/21/08 Email 08/21/08 Email 08/21/08 Email 06/18/08 Email 06/18/08 Email 12/07/07 Email 10/9/08 MT84 12/01 MT84 12/01 MT75 12/00 MT74 10/00 MT102 08/05 MT102 08/05 MT100 01/05 MT97 04/04 Email 11/12/08 E-Mail 07/07 Email 06/18/08 Email 12/24/08 Email 06/18/08 MT99 09/04 Email 12/24/08 MT93 03/03 Email 08/16/07 MT75 12/00 Email 12/24/08 MT83 11/01 Email 4/24/08 Email 06/18/08 Email 12/24/08 MT98 07/04 Email 10/9/08 Email 11/12/08 Email 11/12/08 MT101 05/05 Email 11/12/08 Email 11/12/08 Email 11/12/08 Email 11/12/08 MT101 05/05 Email 12/24/08 Email 02/07/08 Email 12/07/07 Email 06/18/08 Email 08/21/08 Email Release 12/24/2008 ERG Table of Contents NUM Procedure Name 1141 Case Record Retention / Destruction VI. Internal Administrative Procedures 2100 2105 2110 2130 Employee Disclosure of Conflict of Interest Assessment / Compliance Reviews Customer Service Administrative Review Procedure Update Procedure Manual Latest Revision Email 09/25/07 Email 10/9/08 Email 10/9/08 Email 08/21/08 MT99 09/04 VII. Appendix Email Release 12/24/2008 Page 4 of 7 ERG Table of Contents Employee Reference Guide Table of Contents Listed in order by NUM 450 380 321 85 300 2105 323 540 1140 1125 1141 902 200 320 255 210 2105 716 650 2110 501 337 328 1135 2100 371 338 205 610 106 745 713 372 609 605 460 251 339 330 322 335 373 Procedure Name Latest Revision Procedure Name Administrative Liens on Workers' Compensation Benefits Administrative Establishment of Paternity and Support Order Administrative Subpoena Application Fees Arrears Only Cases Assessment / Compliance Reviews Bankruptcy Case Action Log Guidelines Case Closure Regulations Case Consolidation Case Record Retention / Destruction Central Registry Screening Procedure Certify Third-Party Payments to OCSS Completing a Domestic Relations Financial Affidavit or Personal / Financial Affidavit Compliance Balances and Account Balance Changes Consent Order Establishment Corrective Action Based on an Assessment / Compliance Review Credit Bureau Reporting CSS Check Handling Procedures Customer Service Administrative Review Procedure DNR License Denial New Procedure Soon to be Released! Department of Juvenile Justice Guidelines Determination of Paternity Emancipation Process Employee Disclosure of Conflict of Interest Enforcement of Administrative Orders in the Superior Court Establishing and Enforcing Medical Support Expedited Enforcement of new Cases Family Support Registry Family Violence Federal Criminal Prosecution Federal Income Tax Refund Intercept Filing a Motion for Reconsideration or Motion to Default with OSAH Financial Customer Service Unit / State Case Registry Financial Error Reports Financial Institution Account Lien/Levy Forgiveness of Unreimbursed Public Assistance Arrears Foster Care Guidelines Guidelines for Computing Child Support Orders Guidelines for Responding to a Subpoena or Deposition Guidelines for Unemancipated Minor Parents HIPAA Enforcement Guidelines Page 5 of 7 Email 08/21/08 Email 12/24/08 Email 12/07/07 Email 12/24/08 Email 10/9/08 Email 08/21/08 Email 12/07/07 Email 08/21/08 Email 12/07/07 Email 09/25/07 MT101 05/05 Email 06/18/08 Email 10/9/08 Email 10/9/08 Email 12/24/08 MT79 06/01 MT99 09/04 MT97 04/04 Email 08/21/08 MT76 03/01 Email 11/12/08 Email 06/18/08 Email 10/9/08 MT99 09/04 Email 12/24/08 MT102 08/05 MT74 10/00 Email 10/9/08 Email 4/24/08 Email 12/24/08 MT95 08/03 MT75 12/00 MT84 12/01 Email 08/16/07 MT104 11/06 MT95 08/03 Email 08/21/08 MT103 04/06 Email 12/24/08 Email 12/07/07 Email Release 12/24/2008 ERG Table of Contents NUM 725 331 900 900 950 905 723 470 102 901 712 660 101 107 726 740 150 750 310 86 714 640 340 100 250 611 91 910 800 607 105 322 925 635 342 1105 80 830 110 602 90 275 510 711 500 825 1120 Procedure Name Income Withholding Order / Notices Issued by OCSS Interest on Child Support Judgments Interstate Establishment of Paternity &/or an Initial Support Order Interstate referral for paternity &/or an initial support order Interstate Review and Modification Interstate Subpoena Issue an Order to Withhold and Deliver Lien / Levy on a Motor Vehicle Locate and Timeframe Standards Long Arm Guidelines Lottery Intercept Managing Non-IVD Cases Maximizing Incentive through Proper Coding on $TARS Medical Assistance Only (MAO) Cases Military Allotments Most Wanted Campaign Referrals Nonparent / Grandparent Applicant for Services Passport Denial / Revocation Paternity Coding Portal Application Handling Procedures Posting a Bond Posting of Payments Processing Juvenile Court Referrals from DFCS Program Standards and Time Frames Public Assistance Arrears Recoupment of Overpayments Registering Cases with an Existing Order Registration of Foreign Orders Request Termination of TANF/Family Medicaid Benefits Respond to Financial Prompts Respond to Good Cause Assertion Responding to a Subpoena or Deposition Response to Another IV-D Agency's Intent to Use US District Court Reversal Requests Review and Modification of Administrative and Judicial Orders Review Closed TANF/Family Medicaid Case Safeguarding Information Sanction of a NonTANF CP for Lack of Cooperation Screen a new case with no existing Court Order Selecting and Referring Participants to the Georgia Fatherhood Services Network Services to Non Custodial Applicants Social Security Benefits State Bar License Suspension or Denial State Tax Refund Intercept Suspension of Licenses and Tag Registrations TANF Fraud Referral Transfer of Cases Page 6 of 7 Latest Revision Email 08/16/07 MT104 10/06 Email 11/12/08 MT102 08/05 MT101 05/05 Email 11/12/08 MT93 03/03 Email 06/18/08 MT101 05/05 Email 11/12/08 Email 06/18/08 Email 11/12/08 MT99 09/04 MT102 08/05 MT75 12/00 MT83 11/01 Email 10/9/08 Email 06/18/08 Email 12/24/08 Email 06/18/08 MT100 01/05 MT102 08/05 MT79 06/01 MT104 09/06 MT102 08/05 MT96 12/03 Email 11/12/08 Email 12/24/08 MT84 12/01 MT101 05/05 Email 11/12/08 MT102 08/05 MT101 05/05 Email 12/24/08 Email 12/07/07 Email 10/9/08 MT102 08/05 Email 10/9/08 Email 12/07/07 MT104 8/2006 Email 06/18/08 E-Mail 07/07 Email 06/18/08 MT98 07/04 Email 02/07/08 Email Release 12/24/2008 ERG Table of Contents NUM 730 920 722 2130 280 Procedure Name US Department of the Treasury Referrals U.S. District Court Referrals Unemployment Insurance Benefit Intercept Update Procedure Manual Veterans Administration Benefits Latest Revision Email 12/24/08 Email 11/12/08 Email 12/24/08 MT99 09/04 Email 12/24/08 VIII. Appendix Email Release 12/24/2008 Page 7 of 7 ERG Table of Contents