SERVICE MANAGEMENT CAREER PATH
Potential team member, We understand deciding a career direction can be a difficult decision. Our company believes that if an individual has the ide ntified personality traits, work ethic, discipline and commitment that they can be successful in our system driven sales division. We offer the training, support and opportunity for you to grow and reach potential that is often overlooked by other industries that requi re “Tenure” to advance within their organizations. Listed below is a “Career Path” that has been successfully followed by others not unlike you – College graduates with an out going and aggressive personality who like and crave challenge and winning. Express Lube Advisor Compensation Range: Hours per week: Expected Time in Position: Duties and responsibilities:
Expectations: Service Advisor Compensation Range: Hours per week: Expected time in position Duties and Responsibilities
Minimum $1800 Maximum $3000 Average 45 – 50 6 months to 1 year Write Repair orders for Express Lube Perform vehicle inspections and make recommendations of needed maintenance and repairs based from inspections. Assist customers in the determination of needed scheduled maintenance Maintain follow-up with customers during course of repairs Perform Active Delivery with each customer to ensure understanding of repairs Perform survey and talk to customers about their upcoming CSI survey Continually train and study service and technical products and briefings Average 1.50 hours per Repair Order.
Expectations:
Minimum $2450 Maximum $5000 Average 50 – 55 1 – 2 years Coordinate the customer vehicle thru the repair process Determine warranty eligibility of repairs Determine maintenance needs of vehicle and present needed items of repair to the customer Perform Active Delivery of each customer, explaining repairs and upcoming repairs Perform survey and talk to customers about their upcoming CSI survey Study and obtain working knowledge of Service dept accounting schedules Study and obtain working knowledge of Service department Management information sheet (MIS) Continually train and study service and technical products and briefings Average 2.20 hours per Repair Order and other company standards as specified in company performance standards.
Lithia Support Services Operations Team Compensation Range: Minimum $3000 Maximum $6000 Hours per week: This is a “Travel” position – 55-65 hours Expected time in position: 1 year Duties and Responsibilities: Varies depending on assignment Involves the training of new personnel, interim positions in Service Advisors and or Management additionally working with new store acquisitions. Expectations: Perform all duties associated with position at or above company benchmark Train personnel to be fully capable of associated position Service Manager Compensation Range: Hours per week: Expected time in position: Duties and Responsibilities:
Expectations:
Minimum $4000 Maximum $8,000 50 – 65 Varies 1 – 2 years Management of department production objectives in both technician hours produced and Service advisor sales. Involvement in advertising and dept promotion to increase and maintain a growing customer base Interaction with manufacturer Maintain a department with the company departmental standards in growth and profitability. Maintain a quality staff that meets or exceeds training standards as set by manufacture and company standards.
Further opportunities will be based on performance and positions available. The “Expected Time in Position” listed for each position will vary depending on your individual performance. Performance goals for all positions are clearly defined; the above descriptions are brief summaries.
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