S K I L L S U P G R A D I N G Career Options and Opportunities Course Introduction Course Breakdown Lesson 1: This course focuses on the variety of career options and The Big Picture; Where the Jobs Are; Employers opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre Lesson 2: representative. The primary focus is on career paths for Identifying What You Value; Identifying Your Learning customer service representatives; marketers of products Style; Identifying Your Preferred Working Environment; and services; reservation attendants in world-wide travel, Looking at Career Paths and Options; Establishing tourism, and hospitality organizations; account services Career Goals representatives; customer service agents for insurance, banking, and credit agencies; telemarketing researchers and public opinion data collectors; and government Lesson 3: information specialists. Assessing Your Skills; Matching Your Skills to Your Career Goals The course combines theoretical, how-to information with hands-on, practical applications. Students will be required to draw on their own knowledge and experience; to Lesson 4: research, organize, and analyze information relating to Getting the Right Job; Keeping the Job career options and opportunities; and to make decisions about their own proposed career path. Course Notes During the course, students develop and apply such skills Course manual provided for on-going reference. as researching; self-assessment; setting goals; developing job search strategies; using planning and organizing tools; There is a final exam upon completion of the course. maintaining records; networking; problem solving; and Participants who receive 75% or higher on their exam will decision making. receive a certificate. At the end of this course, students have planned a long- term employment strategy based on a good understanding of the hiring requirements, salary ranges, career paths, and skill sets required for a variety of call centre jobs. Course Prerequisite(s) Word Processing – Level 1 or equivlent, working knowledge of databases and how to access the Internet, Call Centre Industry Overview course. Course Aim To provide an overview of the career options and opportunities available for call centre agents. Of Interest to Those who are interested in the call centre industry.
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